Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 39,131 complaints for PONTIAC
Incident date: Mar 31, 2026
The steering gets stuck trying to return wheel to center after going around a curve or slight turn. It usually happens at 10/11 and 1/2 o'clock positions. It gets stuck and then i have to either slow down and turn the wheel again a little farther, then try to turn it back to center to get it unstuck. This has been replicated by an independent service center. This has been going on for the past... Read more
Incident date: Mar 31, 2026
The TCM went out with zero warning and I know that this is a huge problem known with many of the Chevy equinox and traverse. Recalls on my equinox have not been updated since August of 2021....that's a very long time with no updates
Incident date: Mar 31, 2026
On 11/7/25 , we were driving my 2023 Hyundai Ioniq 5 to a friend's home in rural [XXX] , a trip of approximately 160 miles. At around 5:00 PM, we stopped about halfway to our destination to charge the battery. The car would not charge above 47%. While we continued to attempt to charge the battery, the console displayed a Check Electrical System Warning message, and we received the DTC P1AA700 via ... Read more
Incident date: Mar 18, 2026
We purchased a new 2025 Coachmen Nova class B camper van on August 28th, 2025 from Olathe Ford RV Center in Kansas. On the drive home from the dealership, the van suffered a complete mechanical failure, shutting down while traveling 70 miles per hour at night on a busy highway. The engine, steering, brakes, lights and emergency blinkers failed, causing the vehicle to lose all control and stop sudd... Read more
Incident date: Mar 23, 2021
The starter system failed & yes it is available for inspection. Others & my safety was put at risk, as the car shut off while I was driving. The gauges turned off, I could not see how fast I was going and the turning and brake lights did not work either, the radio & a/c all turned off. The problem has been reproduced while the vehicle is parked on hot days and in the winter when the the heater is ... Read more
Incident date: Mar 11, 2020
10r80 transmission delayed shifting and hard jerks and rumbles and slips gear while I’m highway
Incident date: Mar 11, 2020
The card radio unit continues to have a static noise coming even with radio being turned off. I believe many have the same complaints of a default radio unit.
Incident date: Mar 11, 2020
I was parking my car slowly until it suddenly accelerated. I hit a wall and car got totaled.
Crash
Incident date: Apr 9, 2025
I am reporting a premature corrosion issue on my Nissan Rogue with approximately 25,000 miles. Rust has developed on the roof panel, which is highly unusual for a vehicle of this age and mileage. The vehicle was purchased in early December 2025. To my knowledge, this condition was not disclosed by the selling dealer, CarMax, along with other issues identified after purchase. To the best of my kn... Read more
Incident date: Apr 9, 2025
AT 0730 on 16 March, 2026 I was traveling northbound on XXX in [XXX] . Temp was 55 degress Farenheight and the wind was in excess of 20 knots. I was going 60 MPH. Suddenly a large "gun shot" sound echoed through the car startling me excessively. I thought the engine had blown up or all the vehicle tires exploded. I was able to gain control of the car and pull into the emergency lane where ... Read more
Incident date: Mar 3, 2026
The vehicle was unknowingly purchased with an improperly assembled braking system from which is formally known as Koeppel Nissan. The braking assembly failed during operation, resulting in loss of proper braking capability and causing a collision. The braking failure created a serious safety risk to the myself (the driver) and others on the roadway. There were no warning lights, dashboard message... Read more
Crash
Incident date: Feb 20, 2026
I rented this vehicle from Hertz Rental Car in December. It was a replacement for the Nissan Sentra I rented that had a passenger door that kept getting stuck due to the door panel being loose. On December 23, 2025, I called roadside and told them that the tire light was on,n and I had to put air in the car to fix a flat and get home. I was told by the roadside that because I didn't purchase roads... Read more
Incident date: Mar 6, 2026
Vehicle started shuddering. Year is a 2022 so less than 5 years old. My son and I both drive this vehicle and the car starts to slow and jerk making it unsafe to drive. Taken vehicle to many shops who could not find the problem. Finally took it to Ford and they confirmed the torque converter is failing. I bought this vehicle because I thought it would be a safe family vehicle and boy was I wrong. ... Read more
Incident date: Nov 5, 2025
I was driving when I noticed my vehicle lagging and possibly misfiring, and then the "Service Four-Wheel-Drive" warning appeared. I was just down the road from my house, so I pulled into the driveway and put the car in park, but it wouldn’t turn off. I realized the parking brake was engaged and wouldn’t release either. I was stuck in two-wheel drive and couldn’t switch to four-wheel drive, a... Read more
Incident date: Feb 18, 2026
the vehicle has read off warnings seconds from simply stopping and cutting off in traffic. this has happened at least two times now. it may say full throttle service and flash lights before simply slowing down and the check engine light flashing while on the highway unable to speed up no matter how far down on the gas pedal I push. has been taken to dealer several times. problems started soon afte... Read more
Incident date: Feb 18, 2026
the vehicle has read off warnings seconds from simply stopping and cutting off in traffic. this has happened at least two times now. it may say full throttle service and flash lights before simply slowing down and the check engine light flashing while on the highway unable to speed up no matter how far down on the gas pedal I push. has been taken to dealer several times. problems started soon afte... Read more
Incident date: Feb 18, 2026
The contact owns a 2022 Mercedes-Benz GLC300. The contact stated that while driving at various speeds and depressing the accelerator pedal, the check engine warning light was displayed on the instrument panel. The vehicle lost power and was pulled over and restarted. The contact was almost involved in several crashes due to the failure. The vehicle was included in NHTSA Campaign Number: 23V445000 ... Read more
Incident date: Feb 19, 2026
This was one of about ten times this has randomly happened when using Super Cruise. We were heading south on I-41 and super cruise is active and set around 80 mph, I entered an area where Super Cruise became unavailable or the system indicates that road information is not available, the vehicle immediately began to rapidly decelerate to under 60 mph within 5 seconds of the vehicle notifying me wit... Read more
PONTIAC
GRAND PRIX
(2008) - ENGINE
Feb 17, 2026
Incident date: Feb 13, 2026
ICCU failure: confirmed by dealership, submitting for your records - while driving the morning of 2/11/26 in Evansville, IN a warning message appeared on the dashboard stating 'Check Electric Vehicle System' followed by a rapid deceleration. Luckily there was not a vehicle behind me as they would have rear ended me. This failure occurred without warning and presented a significant safety hazard, l... Read more
Incident date: Dec 22, 2025
Car started making weird noises when being driven or accelerating on 2/14. Took it to the dealership on 2/16 first thing when they opened. After 5 hours, it was determined the engine had a catastrophic failure and needed to be replaced. This car has less than 6,000 miles and was purchased brand new.
Incident date: Feb 11, 2026
P1A9096 ICCU failure ICCU Failed while travelling on interstate. Limp mode limited vehicle to 40MPH top speed. 12V battery was not able to recharge. Became a slow-moving hazard while driving back home a few miles limited to 40MPH during winter conditions. Problem was confirmed by dealership service center No other warnings prior to sudden "pop" and dashboard warning to check EV electrical syste... Read more
Incident date: Jan 26, 2026
I am submitting this complaint regarding a recurring safety defect in my 2024 Honda Prologue (VIN: [XXX] ), serviced at AutoNation Honda Chandler in Chandler, Arizona. Most recent service reference: Invoice #XXX. The vehicle has experienced a repeated knocking noise coming from the right front wheel area, particularly when turning right or left at low speeds with the steering wheel fully turned. ... Read more
Incident date: May 14, 2014
I have a Piston/Engine Defect according to the mechanic at the car shop. Any time any acceleration is applied you can hear the knocking. I believe it should be covered through the class action alleged that 2011-2016 Elantras engines (including the Limited trim) have a piston defect leading to engine failure. A settlement offered extended warranties, engine repairs, and reimbursement. I was unawar... Read more
Incident date: May 14, 2014
The contact called on behalf of the owner of the 2018 Ram 3500. The owner received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not available. The contact stated that while driving at various speeds, the check engine and ABS warning lights illuminated. In addition, after the ABS warning light illuminated, the cruise con... Read more
Incident date: May 14, 2014
A small "knocking" noise was noticed a couple weeks or so ago in my 2018 Honda Odyssey. Noise got progressively worse. Vehicle was taken to the Honda Dealership for assessment/repair. Was notified by a service technician that a rod knock was present on the lower end of the engine and that the engine needed to be replaced. Options were: new engine, used engine, or trade in my vehicle towards pu... Read more
Incident date: Nov 15, 2025
The steering wheel sticks when driving on highway and going around an extended turn or bend on the highway.
Incident date: Dec 8, 2025
I am submitting this as a supplemental statement to my existing NHTSA safety complaint regarding my electric vehicle, KIA EV6, 2023 model. Since my original filing, the vehicle has now experienced loss of power / loss of propulsion a total of three times. These incidents occur without warning, are unpredictable, and render the vehicle unsafe to operate. The vehicle can suddenly lose motive power,... Read more
Incident date: Dec 8, 2025
I am submitting this as a supplemental statement to my existing NHTSA safety complaint regarding my electric vehicle, KIA EV6, 2023 model. Since my original filing, the vehicle has now experienced loss of power / loss of propulsion a total of three times. These incidents occur without warning, are unpredictable, and render the vehicle unsafe to operate. The vehicle can suddenly lose motive power,... Read more
Incident date: Dec 8, 2025
I am reporting a safety concern involving a 2024 Lexus RZ300e related to battery range performance and charging requirements in cold weather. In real-world winter conditions in Massachusetts, the vehicle experiences severe range loss, requiring excessive and repeated public charging to remain operable. On a representative day, I was required to use multiple public charging networks (ChargePoint, ... Read more
Crash
Incident date: Dec 1, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the vehicle jerked abnormally while accelerating. The failure occurred while the transmission was changing gears. The contact stated that the failure was most noticeable while pulling out of the driveway after the initial start-up. The vehicle was previously included in a recall related to the transmission... Read more
Incident date: Dec 6, 2025
Hello, I know the Takata airbag has to be replaced on my car. However now I do live abroad, in Gothenburg Sweden in Europe. How do I get the replacement done? Should I go to GM here in Europe? Thanks
Incident date: Dec 6, 2025
I was replacing the rear struts on 12/5/25. I noticed that both speedlogix vertical links were cracked in the exact same location. I called Speedlogix and they said they no longer carried those links (I see why). Asked for a refund and doesn’t appear I am going to get one. They were purchased November of 2024. No telling how long they’ve been cracked like this. Could have ended up killing me a... Read more
Incident date: Nov 30, 2025
Vehicle leaked a large amount of transmission fluid because it had loose pump bolts per a GM/Chevy bulletin. The vehicle has shifting problems and vibration issues. The vehicle has done in multiple instances phantom braking. It has happened while parking and while exiting praking spaces and once on the Florida state road 924. Driver was able to maintain control of the wheel and avoid a collision.
Incident date: Nov 30, 2025
Vehicle leaked a large amount of transmission fluid because it had loose pump bolts per a GM/Chevy bulletin. The vehicle has shifting problems and vibration issues. The vehicle has done in multiple instances phantom braking. It has happened while parking and while exiting praking spaces and once on the Florida state road 924. Driver was able to maintain control of the wheel and avoid a collision.
Incident date: Nov 30, 2025
Vehicle leaked a large amount of transmission fluid because it had loose pump bolts per a GM/Chevy bulletin. The vehicle has shifting problems and vibration issues. The vehicle has done in multiple instances phantom braking. It has happened while parking and while exiting praking spaces and once on the Florida state road 924. Driver was able to maintain control of the wheel and avoid a collision.
Incident date: Nov 25, 2025
Advertisements routinely pop up on infotainment screen and block safety features like X Mode (for snow). They are a driving distraction, as they block all features on the screen and will not disappear until they are interacted with. This means that in inclement weather, I have to INTERACT WITH AN AD before using this safety feature. SiriusXM has refused to remove them. Subaru has said there is not... Read more
Incident date: Dec 2, 2025
AUTOMATIC REVVING INCIDENT 1 DATE: November 25, 2025 TIME: about 4:05pm LOCATION: [XXX] WEATHER: Slight rain, around 37º F VEHICLE STATUS: In Park, heat dial turned on. DESCRIPTION OF ISSUE: Turned key to on position while in park. ICE engine immediately turned on and revved all the way, as if the accelerator pedal was pressed down all the way. Pedal was NOT under floor mats. Immediately turned ... Read more
Incident date: Dec 2, 2025
My 2022 Lincoln Corsair has an open NHTSA recall (25V789 / Ford 25SC4) for a high-voltage battery cell internal short circuit that can cause sudden loss of motive power. There is currently NO remedy available. Before this recall was issued, my vehicle already lost power while I was driving on the highway, creating an immediate crash risk. This confirms the defect is active in my vehicle. In addit... Read more
Incident date: Dec 2, 2025
My 2022 Lincoln Corsair has an open NHTSA recall (25V789 / Ford 25SC4) for a high-voltage battery cell internal short circuit that can cause sudden loss of motive power. There is currently NO remedy available. Before this recall was issued, my vehicle already lost power while I was driving on the highway, creating an immediate crash risk. This confirms the defect is active in my vehicle. In addit... Read more
Incident date: Nov 24, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that the recall repair was not available. The manufacturer was made... Read more
Incident date: Nov 24, 2025
I got my honda prologue in may 2024, brand new. I have since had it into the shop about to be for the 2nd time due to clicking when i turn . CV JOINTS . they replaced all of them in 9/25 and now again in 11/25... not even 3 months later. I currently also have issues with the mileage, i used to get 260 when i would charge to 80% not i only get 230 if i am lucky. Also , my temp gauges tend of be wro... Read more
PONTIAC
GRAND PRIX
(2004) - STRUCTURE
Nov 21, 2025
Incident date: Nov 20, 2025
The contact owns a 2015 Subaru Outback. The contact stated while the vehicle was at the dealer for an oil change and snow tire replacement, the contact was informed that the sub frame and the brake lines were severely corroded and needed to be replaced. The vehicle was taken to a second dealer, 802 Toyota (30 Berlin Mall Rd, Berlin, VT 05602) for a Trade-In, and it was confirmed that the sub frame... Read more
PONTIAC
GRAND PRIX
(2004) - UNKNOWN OR OTHER
Nov 21, 2025
Incident date: Nov 20, 2025
2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. The jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack tilting and dropping van onto user of jack. Jack base has obvious defects and unsafe to use. Have contac... Read more
PONTIAC
GRAND PRIX
(2004) - WHEELS
Nov 21, 2025
Incident date: Nov 20, 2025
2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. The jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack tilting and dropping van onto user of jack. Jack base has obvious defects and unsafe to use. Have contac... Read more
Incident date: Mar 15, 2023
While being driven in neighborhood at about 35 MPH, suddenly stalled . The screen showed different multiple warnings . Tried to restart engine several times but keep showing multiple warnings and failed to start. I then called Nissan service center and get car towed to them.
Incident date: Oct 27, 2025
Several warnings lights appeared on the dash at the same time regarding the accident safety features including: Adaptive cruise control, automatic emergency braking, forward collision warning, lane departure warning and lane keep assistance. None are currently working. The warning randomly appeared. It's associated with the camera behind the windshield and the radar detection behind the front embl... Read more
Incident date: Oct 27, 2025
Several warnings lights appeared on the dash at the same time regarding the accident safety features including: Adaptive cruise control, automatic emergency braking, forward collision warning, lane departure warning and lane keep assistance. None are currently working. The warning randomly appeared. It's associated with the camera behind the windshield and the radar detection behind the front embl... Read more
Incident date: Dec 10, 2024
At Miami Airport, with ample space behind the vehicle in front, a pickup truck with a very long sloping ramp trailer to carry several cars pulled into the stated space. The lefthand side rear of the trailer being well below my line of vision hit my bumper on the passenger side. My insurance provided GPS confirmed I was driving at 16 mph at the time. We both stopped. We looked at no damage to the ... Read more
Crash
1 injured
Incident date: Dec 10, 2024
The contact owns a 2021 Chevrolet Equinox. The contact stated that while driving at speeds between 30 and 50 MPH, the front end of the vehicle started wobbling and vibrating severely. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the front half shaft was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of t... Read more
Incident date: Dec 10, 2024
Odometer Fraud. The contact purchased a 2014 Ford E-350. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 92,801. The contact later discovered that upon contacting the local DMV that the mileage was 114,252.