Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 39,107 complaints for PONTIAC
Incident date: Feb 1, 2013
VEHICLE HEADLAMPS FAIL REGULARLY EVERY (1-2 MONTHS). IT APPEARS THERE IS A POWER FLUCTUATION JUST BEFORE THE LIGHTS FAIL. *JS
Incident date: Feb 1, 2013
VEHICLE HEADLAMPS FAIL REGULARLY EVERY (1-2 MONTHS). IT APPEARS THERE IS A POWER FLUCTUATION JUST BEFORE THE LIGHTS FAIL. *JS
Incident date: Feb 1, 2013
VEHICLE HEADLAMPS FAIL REGULARLY EVERY (1-2 MONTHS). IT APPEARS THERE IS A POWER FLUCTUATION JUST BEFORE THE LIGHTS FAIL. *JS
Incident date: Jun 15, 2014
POWER STEER KEEPS LOCKING UP WHEN DRIVING AND AIR BAG SERVICE LIGHT STAYS ON. *JS
Incident date: Jun 15, 2014
POWER STEER KEEPS LOCKING UP WHEN DRIVING AND AIR BAG SERVICE LIGHT STAYS ON. *JS
PONTIAC
GRAND PRIX
(2001) — ENGINE
Jun 15, 2014
Incident date: Jan 9, 2014
SECOND REQUEST...ON JAN 9, 2014, I WAS PARKED IN MY CAR HAVING LUNCH WITH THE MOTOR RUNNING. FOR NO APPARENT REASON, THE ENGINE CAUGHT FIRE, CAUSING THE FUEL LINES TO BURST. THE CAR WAS NOT DRIVABLE AFTER THAT. THAT EVENING, WHEN I GOT HOME, I HAD A RECALL FROM GM FOR MY VEHICLE IN THE MAIL. (CODE 07035) I CALLED GM THE FOLLOWING DAY, TOLD THEM OF THE INCIDENT AND THEY BECAME MY BEST FRIENDS, ESPE... Read more
Fire
PONTIAC
GRAND PRIX
(2001) — FUEL/PROPULSION SYSTEM
Jun 15, 2014
Incident date: Jan 9, 2014
SECOND REQUEST...ON JAN 9, 2014, I WAS PARKED IN MY CAR HAVING LUNCH WITH THE MOTOR RUNNING. FOR NO APPARENT REASON, THE ENGINE CAUGHT FIRE, CAUSING THE FUEL LINES TO BURST. THE CAR WAS NOT DRIVABLE AFTER THAT. THAT EVENING, WHEN I GOT HOME, I HAD A RECALL FROM GM FOR MY VEHICLE IN THE MAIL. (CODE 07035) I CALLED GM THE FOLLOWING DAY, TOLD THEM OF THE INCIDENT AND THEY BECAME MY BEST FRIENDS, ESPE... Read more
Fire
PONTIAC
GRAND PRIX
(2001) — ELECTRICAL SYSTEM
Jun 15, 2014
Incident date: Jan 9, 2014
SECOND REQUEST...ON JAN 9, 2014, I WAS PARKED IN MY CAR HAVING LUNCH WITH THE MOTOR RUNNING. FOR NO APPARENT REASON, THE ENGINE CAUGHT FIRE, CAUSING THE FUEL LINES TO BURST. THE CAR WAS NOT DRIVABLE AFTER THAT. THAT EVENING, WHEN I GOT HOME, I HAD A RECALL FROM GM FOR MY VEHICLE IN THE MAIL. (CODE 07035) I CALLED GM THE FOLLOWING DAY, TOLD THEM OF THE INCIDENT AND THEY BECAME MY BEST FRIENDS, ESPE... Read more
Fire
Incident date: Jun 9, 2014
BOUGHT A 2003 PONTIAC SUNFIRE FROM A DEALERSHIP 5 MONTHS AGO. I TOLD THE OWNER/SALESMAN I WANTED A SAFE 1ST CAR FOR MY KID. MY KID AND SOME FRIENDS WERE DRIVING,IT WAS RAINING AND THE BACK TIRES STARTED TO SLIDE,MY KID REGAINED CONTROL OF THE CAR BRIEFLY AND SAID AFTER A FEW MINUTES THE STEERING LOCKED UP AND THEY ENDED UP IN A SPIN. THE CAR HIT AN OBJECT ON THE PASSENGER SIDE,SPUN AROUND AND HIT ... Read more
Crash
Incident date: Jun 9, 2014
BOUGHT A 2003 PONTIAC SUNFIRE FROM A DEALERSHIP 5 MONTHS AGO. I TOLD THE OWNER/SALESMAN I WANTED A SAFE 1ST CAR FOR MY KID. MY KID AND SOME FRIENDS WERE DRIVING,IT WAS RAINING AND THE BACK TIRES STARTED TO SLIDE,MY KID REGAINED CONTROL OF THE CAR BRIEFLY AND SAID AFTER A FEW MINUTES THE STEERING LOCKED UP AND THEY ENDED UP IN A SPIN. THE CAR HIT AN OBJECT ON THE PASSENGER SIDE,SPUN AROUND AND HIT ... Read more
Crash
Incident date: Jun 11, 2013
IN 2013 THE DRIVER SIDE HEADLIGHT WENT OUT. WE REPLACED THE LIGHT. NOTICE A COUPLE WEEKS LATER LIGHT OUT AGAIN. BROUGHT TO MECHANIC AND FOUND WIRES TO BE BURNT/MELTED. HAD TO HAVE THE WHOLE HEADLIGHT ASSMEBLY ASSEMBLY REPLACED. HAS BEEN QUITE SOME TIME AND WE HAVE RECENTLY REPLACED THE LIGHT 2 TIMES IN THE LAST 2-3 MONTHS. WIRES ARE SOMEWHAT DARK BURNT AT THE CONNECTION AS BEFORE. I BELIEVE THIS I... Read more
Incident date: Jun 11, 2013
IN 2013 THE DRIVER SIDE HEADLIGHT WENT OUT. WE REPLACED THE LIGHT. NOTICE A COUPLE WEEKS LATER LIGHT OUT AGAIN. BROUGHT TO MECHANIC AND FOUND WIRES TO BE BURNT/MELTED. HAD TO HAVE THE WHOLE HEADLIGHT ASSMEBLY ASSEMBLY REPLACED. HAS BEEN QUITE SOME TIME AND WE HAVE RECENTLY REPLACED THE LIGHT 2 TIMES IN THE LAST 2-3 MONTHS. WIRES ARE SOMEWHAT DARK BURNT AT THE CONNECTION AS BEFORE. I BELIEVE THIS I... Read more
Incident date: Jun 3, 2013
THE SERVICE AIRBAG SOON LIGHT GOES ON AND OFF WHEN U STARTS THE CAR AND IT STAYS ON WHILE YOU ARE DRIVING. THE BRAKE LIGHT STAYS ON DURING DRIVING AND WHEN THE CAR IS IN PARK. *JS
Incident date: Jun 3, 2013
THE SERVICE AIRBAG SOON LIGHT GOES ON AND OFF WHEN U STARTS THE CAR AND IT STAYS ON WHILE YOU ARE DRIVING. THE BRAKE LIGHT STAYS ON DURING DRIVING AND WHEN THE CAR IS IN PARK. *JS
Incident date: Feb 6, 2007
. TOOK THE VEHICLE IN TO THE SUNRISE PONTIAC WOLFCHASE 8500 HWY 64, BARTLETT, TN TO PAUL BAGGETT/SERVICE MGR, AS INSTRUCTED BY GMAC REP MICHAEL (PH# 866-790-5700)-EXT 21145 ON 5/28/14. RECEIVED A VOICEMAIL FROM MR. BAGGETT AT 1140:AM STATING TO CALL HIM BACK. CALLED BACK AT 12:25, RECEPTIONIST STATED HE WAS GONE TO LUNCH. CALLED BACK AT APPROX.: 1:30, 2:20, 3:40 AT WHICH TIME WAS TOLD MR. ... Read more
Incident date: May 21, 2014
WHILE PULLING INTO PARKING LOT STEERING LIGHT CAME ON ON DASH AND POWER STEERING STOPPED WORKING, TURNED OFF CAR AND STARTED BACK UP AND IT WORKED FINE, SINCE THEN IT IS HAPPENING SO FREQUENTLY THAT CAR CANNOT BE DRIVEN SAFELY, THIS IS MY 18 YR OLD DAUGHTERS CAR AND I WANT HER TO SEE 19, GM NEEDS TO RECALL THE 2007 MODELS ALSO. *JS
Incident date: Jun 13, 2014
FROM THE TIME I BOUGHT THIS CAR, I HAVE HAD AN ISSUE WHERE WHEN DRIVING THE CAR, AS THE TRANSMISSION SHIFTS FROM THE DIFFERENT GEARS, THE SHIFT WILL BE EXTRA HARD. IT'S LIKE THE CAR JERKS AS IT SHIFTS. I HAVE TAKEN THIS CAR TO THREE DIFFERENT DEALERSHIPS AND HAD IT PLACED ON THE COMPUTER AT OTHER DIFFERENT AUTO SHOPS AND NO ONE CAN SEEM TO FIND ANYTHING WRONG WITH THIS CAR. IT SEEMS TO REALLY JERK... Read more
Incident date: Mar 4, 2013
THE VEHICLE AIR BAG SENSOR IN PASSENGER SEAT IS FAULTY. SHOWS AIRBAG OFF WHEN PASSENGER IS IN SEAT. THE FRONT/PASSENGER DOOR WIRE HARNESS IS TOO TIGHT WHICH END RESULT IS BOTH WINDOWS DO NOT WORK BECAUSE THE HARNESS WIRES HAVE SNAPPED DUE TO THEM BEING DRAWN SO TIGHT.... I HAVE HAD TO REPLACE SPARK PLUGS/ALL WIRES AS WELL AS DRIVE SHAFT ALL OF A SUDDEN WAS BROKEN TOO. BOTH WHEEL HUBS REPLACED ... Read more
Incident date: Mar 4, 2013
THE VEHICLE AIR BAG SENSOR IN PASSENGER SEAT IS FAULTY. SHOWS AIRBAG OFF WHEN PASSENGER IS IN SEAT. THE FRONT/PASSENGER DOOR WIRE HARNESS IS TOO TIGHT WHICH END RESULT IS BOTH WINDOWS DO NOT WORK BECAUSE THE HARNESS WIRES HAVE SNAPPED DUE TO THEM BEING DRAWN SO TIGHT.... I HAVE HAD TO REPLACE SPARK PLUGS/ALL WIRES AS WELL AS DRIVE SHAFT ALL OF A SUDDEN WAS BROKEN TOO. BOTH WHEEL HUBS REPLACED ... Read more
Incident date: Mar 4, 2013
THE VEHICLE AIR BAG SENSOR IN PASSENGER SEAT IS FAULTY. SHOWS AIRBAG OFF WHEN PASSENGER IS IN SEAT. THE FRONT/PASSENGER DOOR WIRE HARNESS IS TOO TIGHT WHICH END RESULT IS BOTH WINDOWS DO NOT WORK BECAUSE THE HARNESS WIRES HAVE SNAPPED DUE TO THEM BEING DRAWN SO TIGHT.... I HAVE HAD TO REPLACE SPARK PLUGS/ALL WIRES AS WELL AS DRIVE SHAFT ALL OF A SUDDEN WAS BROKEN TOO. BOTH WHEEL HUBS REPLACED ... Read more
Incident date: Mar 4, 2013
THE VEHICLE AIR BAG SENSOR IN PASSENGER SEAT IS FAULTY. SHOWS AIRBAG OFF WHEN PASSENGER IS IN SEAT. THE FRONT/PASSENGER DOOR WIRE HARNESS IS TOO TIGHT WHICH END RESULT IS BOTH WINDOWS DO NOT WORK BECAUSE THE HARNESS WIRES HAVE SNAPPED DUE TO THEM BEING DRAWN SO TIGHT.... I HAVE HAD TO REPLACE SPARK PLUGS/ALL WIRES AS WELL AS DRIVE SHAFT ALL OF A SUDDEN WAS BROKEN TOO. BOTH WHEEL HUBS REPLACED ... Read more
Incident date: Jun 1, 2010
MY DAUGHTER WAS DRIVING NORTH ON TULLS CREEK ROAD IN MOYOCK, MC JUST NORTH OF POYNER ROAD WHEN SHE LOST THE ABILITY TO STEER THE CAR AND WENT OFF INTO A DITCH CAUSING MINOR INJURIES AND EXTENSIVE DAMAGE TO THE CAR. I DIDN'T MUCH ABOUT HER REASONING UNTIL READING ABOUT THE RECENT RECALLL ON THE IGNITION SWITCH ISSUE. *JS
Crash
1 injured
Incident date: Jun 1, 2010
MY DAUGHTER WAS DRIVING NORTH ON TULLS CREEK ROAD IN MOYOCK, MC JUST NORTH OF POYNER ROAD WHEN SHE LOST THE ABILITY TO STEER THE CAR AND WENT OFF INTO A DITCH CAUSING MINOR INJURIES AND EXTENSIVE DAMAGE TO THE CAR. I DIDN'T MUCH ABOUT HER REASONING UNTIL READING ABOUT THE RECENT RECALLL ON THE IGNITION SWITCH ISSUE. *JS
Crash
1 injured
Incident date: Oct 28, 2005
THE OTHER DRIVER RAN A RED LIGHT AND I T-BONED HER JEEP, THE CRASH SPUN MY GRAND AM AROUND AND RIPPED THE FRONT END ALMOST ALL THE WAY OFF MY CAR. MY AIR-BAGS DID NOT DEPLOY I SUSTAINED DAMAGE TO MY SHOULDER THAT IS FOR THE REST OF MY LIFE. AS HARD AS THE HIT WAS, MY AIR BAG SHOULD HAVE DEPLOYED. WHY DID IT NOT? *JS
Crash
1 injured
Incident date: Jun 2, 2014
2007 PONTIAC SOLSTICE. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAG LIGHT AND PASSENGER SEAT ISSUES. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD THE CONSUMER STATED THE PASSENGER AIR BAG LIGHT WOULD NOT COME ON, WHEN THE SEAT WAS OCCUPIED. THE DEALER RECOMMENDED THE CONSUMER HAVE THE AIR BAG SYSTEM REPLACED. ON AUGUST 15, 2013, THE CONSUMER TOOK THE VEHICLE TO ANOTHER VEHICLE, WHE... Read more
Incident date: Jun 1, 2014
I LIVE IN SOUTH FLORIDA, OWNER OF A 2006 PONTIAC G6, I NOTICED A FUEL SMELL FROM THE INSIDE OF THE CAR, AND REAR WHEEL-WELL, ALSO WOULD NOT START ON FIRST ATTEMPT, STARTS ON SECOND ATTEMPT . LOOKED ONLINE FOUND A RECALL ON 2007 PONTIAC G5 REGARDING THIS ISSUE, NHTSA CAMPAIGN NUMBER: 09V41900, IN HOT WEATHER STATES WITH OTHER GM VEHICLES , OBVIOUSLY THIS IS A COMMON PROBLEM AND A RECALL SHOU... Read more
Incident date: Jun 1, 2014
I LIVE IN SOUTH FLORIDA, OWNER OF A 2006 PONTIAC G6, I NOTICED A FUEL SMELL FROM THE INSIDE OF THE CAR, AND REAR WHEEL-WELL, ALSO WOULD NOT START ON FIRST ATTEMPT, STARTS ON SECOND ATTEMPT . LOOKED ONLINE FOUND A RECALL ON 2007 PONTIAC G5 REGARDING THIS ISSUE, NHTSA CAMPAIGN NUMBER: 09V41900, IN HOT WEATHER STATES WITH OTHER GM VEHICLES , OBVIOUSLY THIS IS A COMMON PROBLEM AND A RECALL SHOU... Read more
PONTIAC
BONNEVILLE
(2002) — POWER TRAIN
Jun 12, 2014
Incident date: Jun 11, 2014
I PUT MY CAR INTO PARK AND MY KEY WOULD NOT GO TO OFF OR START. IT WAS STUCK ON ACC AND ON. *TR
PONTIAC
BONNEVILLE
(2002) — ELECTRICAL SYSTEM
Jun 12, 2014
Incident date: Jun 11, 2014
I PUT MY CAR INTO PARK AND MY KEY WOULD NOT GO TO OFF OR START. IT WAS STUCK ON ACC AND ON. *TR
PONTIAC
GRAND PRIX
(2001) — ENGINE AND ENGINE COOLING
Jun 12, 2014
Incident date: Mar 23, 2008
THE ENGINE/HOOD AREA CAUGHT ON FIRE. THIS VEHICLE WAS PART OF THE A GN RECALL. I CALLED IT IN, AND A CASE WAS INITIATED (CASE [XXX]), IT WAS LATER TURNED INTO A CLAIM, AND I SUBMITTED ALL THE REQUESTED PAPERWORK TIMELY. I NEVER RECEIVED AN UPDATE AFTER THAT. I HAVE BEEN CALLING THE GM CUSTOMER SERVICE LINE AND I WAS TOLD THAT THE CASE WAS FORWARDED TO CENTRAL CLAIMS. THE CENTRAL CLAIMS DEPARTMENT ... Read more
Fire
PONTIAC
GRAND PRIX
(2002) — ENGINE
Jun 12, 2014
Incident date: Sep 1, 2013
I BOUGHT THE CAR AUGUST 2013 AND IT SEEMS LIKE THE COOLING SYSTEM HAS THE ISSUES. THE ENGINE LIGHT AS WELL AS THE LOW COOLANT LIGHT HAVE ALWAYS BEEN ON EVEN THOUGH THERE WERE SUFFICIENT COOLANT. I SAW THERE WAS A RECALL REGARDING THE ISSUES BACK IN 2008 OR 2009. I CALLED THEM TODAY AND THEY TOLD ME THE RECALL HAS BEEN CLOSED. I CHECKED THE CAR FAX AND THERE WAS NO RECALLED DONE ON THIS CAR. EVERY ... Read more
PONTIAC
GRAND PRIX
(2008) — FUEL SYSTEM, GASOLINE
Jun 12, 2014
Incident date: Jun 3, 2013
I LEFT HOME ONE MORNING LAST YEAR WITH MY GAS TANK ON A FOURTH OF A TANK OF GAS. WHEN I GOT TO WORK (20 MILES AWAY), THE GAS HAND WAS ON "E". WHEN I LEFT WORK THAT EVENING, THE GAS HAND WAS BACK ON A FOURTH OF A TANK. BEFORE I COULD GET HOME(20 MILES AWAY), THE WARNING LIGHT CAME ON THAT I NEEDED FUEL, HOWEVER THE HAND WAS STILL ON A FOURTH OF A TANK. THE NEXT MORNING, IT WAS JUST BELOW A FOURTH S... Read more
PONTIAC
GRAND PRIX
(2000) — ENGINE
Jun 11, 2014
Incident date: Jun 6, 2014
I WAS STOPPED AT AN INTERSECTION WHEN SUDDENLY I NOTICED SMOKE COMING FROM INSIDE THE HOOD. SO ONCE THE LIGHT TURNED GREEN I IMMEDIATELY PULLED OVER AND POPPED THE HOOD TO DISCOVER A SMALL FIRE THAT HAD BEGAN INSIDE THE ENGINE. AFTER FRANTICALLY LOOKING FOR ASSISTANCE A LOCAL RESIDENT USED A FIRE HYDRANT TO EXTINGUISH THE FIRE. BY THE TIME THE FIRE WAS PUT OUT EXTENSIVE DAMAGE HAD BEEN DONE TO THE... Read more
Fire
PONTIAC
GRAND PRIX
(2000) — ELECTRICAL SYSTEM
Jun 11, 2014
Incident date: Jun 6, 2014
I WAS STOPPED AT AN INTERSECTION WHEN SUDDENLY I NOTICED SMOKE COMING FROM INSIDE THE HOOD. SO ONCE THE LIGHT TURNED GREEN I IMMEDIATELY PULLED OVER AND POPPED THE HOOD TO DISCOVER A SMALL FIRE THAT HAD BEGAN INSIDE THE ENGINE. AFTER FRANTICALLY LOOKING FOR ASSISTANCE A LOCAL RESIDENT USED A FIRE HYDRANT TO EXTINGUISH THE FIRE. BY THE TIME THE FIRE WAS PUT OUT EXTENSIVE DAMAGE HAD BEEN DONE TO THE... Read more
Fire
Incident date: Mar 10, 2014
WHILE DRIVING ON THE FLORIDA TURNPIKE HIGHWAY THE IGNITION BROKE SO ENGINE LOCKED UP. WHO WANTS TO PAY $6,000.00 FOR A NEW ENGINE ON A 2006 CAR? THANK GOD I DID NOT GET INTO AN ACCIDENT. CAR IS A LOSS AND SHOULD BE INCLUDED IN THE RECALL. *TR
Incident date: Jun 28, 2013
WELL ONE THE ELECTRICAL IS SO MESSED UP THAT I HAVE TO DRIVE WITH BRIGHTS ON I KEEP PUTTING NEW LIGHTS IN AND NOTHING WORKS... THE LAST INCIDENT I HAD MY 3 BOYS WITH ME AND I WENT TO TURN OUT OF GAS STATION AND MY POWER STEERING COMPLETELY WENT OUT AND COME TO FIND OUT IT USES NO POWER STEERING FLUID AND I HAD A GUY TELL ME IT WAS ON RECALL FOR THOSE REASONS AND I STILL OWE ON THIS CAR AND CAR LO... Read more
Incident date: Jun 28, 2013
WELL ONE THE ELECTRICAL IS SO MESSED UP THAT I HAVE TO DRIVE WITH BRIGHTS ON I KEEP PUTTING NEW LIGHTS IN AND NOTHING WORKS... THE LAST INCIDENT I HAD MY 3 BOYS WITH ME AND I WENT TO TURN OUT OF GAS STATION AND MY POWER STEERING COMPLETELY WENT OUT AND COME TO FIND OUT IT USES NO POWER STEERING FLUID AND I HAD A GUY TELL ME IT WAS ON RECALL FOR THOSE REASONS AND I STILL OWE ON THIS CAR AND CAR LO... Read more
Incident date: Jun 4, 2014
WHEN DRIVING AND NOT APPLYING THE BRAKE MY BRAKE LIGHTS ARE LIT. WHEN I APPLY THE BRAKE THE BRAKE LIGHTS GO OUT. I WAS INFORMED BY A FELLOW DRIVER ON THE ROAD THE FIRST TIME, THEN TOOK MY CAR INTO A DEALERSHIP TO BE FIXED. THEY CHANGED MY BRAKE SWITCH AND A WEEK LATER I WAS TOLD BY A COWORKER DRIVING BEHIND ME THAT THE PROBLEM WAS STILL ACTIVE. *TR
Incident date: Apr 29, 2013
I HIT A POT HOLE WHILE DRIVING IN HARVEY IL. ONE OF MANY BECAUSE THE CITY NEVER PATCHES THEM. BUT ON THIS DAYI WAS GOING SOUTH BOUND ON VINCENNES TOWARD THE 159ST. INTERSECTION. I TRIED TO DRIVE SLOWLY THROUGH WHAT LOOKED LIKE STANDING WATER AND ENDED UP BEING A MINI SINK HOLE. I TOOK IT TO MY MECHANIC AND HE SCANNED IT ANDNOTHING CAME UP. SO HE SAID IT WASBEAST TO TAKEIT TO THE DEALER IT WAS PROB... Read more
Incident date: Jun 10, 2014
TL* THE CONTACT OWNS A 2008 PONTIAC G6. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, THE TECHNICIAN STATED THAT THE STEERING WAS DIFFICULT TO TURN. THE TECHNICIAN DIAGNOSED THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. UPDATED 8/19/14*CN
Incident date: Jun 10, 2014
TL* THE CONTACT OWNS A 2008 PONTIAC G6. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, THE TECHNICIAN STATED THAT THE STEERING WAS DIFFICULT TO TURN. THE TECHNICIAN DIAGNOSED THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. UPDATED 8/19/14*CN
Incident date: May 27, 2014
I STARTED THE CAR TO LEAVE WORK AND MY SECURITY LIGHT WOULD NOT SHUT OFF. I MADE A STOP AT A STORE AND WHEN I RESTARTED THE CAR THE LIGHT WENT OFF. A FEW DAYS LATER, MY CAR WOULD NOT START. ALL THE LIGHTS AND THE RADIO ETC CAME ON BUT THE CAR WOULD NOT TURN OVER. I WAS TOLD SHUT EVERYTHING OFF IN MY CAR AND PUT THE KEY IN THE IGNITION AND TURN IT BUT DON'T ACTUALLY START IT, LET IS SIT LIKE THAT F... Read more
Incident date: May 5, 2012
I PURCHASED THE CARE THREE YEARS FROM A DEALER. THE FIRST YEAR AND A HALF I HAD NO PROBLEMS. THAT ALL CHANGED AS THE CHECK AIR BAG RED WARNING LIGHT CAME ON RELATING TO THE PASSENGER SIDE AIR BAG. THAT FOLLOWED BY THE CATALYTIC CONVERTER NEEDING REPLACEMENT WITHOUT EVER RECEIVING A NOTICE THAT THERE WAS A RECALL NOTICE SENT ONLY TO THE DEALERS, NOT THE OWNERS BY GM. UPON GOING TO THE DEALERSHIP TH... Read more
Incident date: Jun 8, 2014
SERVICE AIRBAG LIGHT IS TURNED ON WHILE BACKING CAR OUT OF DRIVEWAY. AFTER DOING RESEARCH ONLINE, I DISCOVERED THIS WAS A COMMON ISSUE. *TR
Incident date: Mar 10, 2013
TL* THE CONTACT OWNS A 2007 PONTIAC TORRENT. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH UNTIL AFTER AWAITING THIRTY MINUTES WITH REPEATED ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 09/02/14*LJ UPDATED... Read more
Incident date: Mar 10, 2013
TL* THE CONTACT OWNS A 2007 PONTIAC TORRENT. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH UNTIL AFTER AWAITING THIRTY MINUTES WITH REPEATED ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 09/02/14*LJ UPDATED... Read more
Incident date: Mar 1, 2012
TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT INDICATED THAT AFTER RESTARTING THE ENGINE, THE VEHICLE RESUMED NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION CYLINDER LOCK WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED ... Read more
Incident date: Mar 1, 2012
TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT INDICATED THAT AFTER RESTARTING THE ENGINE, THE VEHICLE RESUMED NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION CYLINDER LOCK WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED ... Read more
Incident date: Jul 24, 2013
AFTER ARRIVING HOME FROM WORK, I FOLLOWED MY NORMAL ROUTINE: PARKING IN MY DRIVEWAY, CUTTING OFF THE ENGINE AND REMOVING THE KEY BEFORE EXITING THE VEHICLE; HOWEVER, I COULD NOT REMOVE THE KEY FROM THE IGNITION SWITCH. NO MATTER WHAT I ATTEMPTED IT WOULD NOT BUDGE. MY ADULT SON ALSO TRIED TO REMOVE THE KEY FROM THE IGNITION SWITCH WITH NO SUCCESS. THE KEY WAS STUCK IN THE 2ND POSITION-- MEANING TH... Read more
Incident date: Apr 6, 2014
TL * THE CONTACT OWNS A 2008 PONTIAC G5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V047000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.