Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 39,131 complaints for PONTIAC
Incident date: Nov 1, 2014
I TOOK MY CAR IN FOR THE RECALL LAST WEDNESDAY, OCTOBER 29, 2014 AFTER RECEIVING THE NOTICE TO A GM DEALERSHIP HERE IN DENVER, CO TO FIX THE IGNITION PROBLEM IN THE RECALL. I WAS TOLD BY THE SERVICE CENTER THEY CANT FIX THE PROBLEM WITH MY IGNITION WITHOUT THE ORIGINAL SET OF PONTIAC KEYS FROM THE MANUFACTURER. I BOUGHT THIS CAR FROM DRIVETIME DEALERSHIP IN AURORA IN 2011, AND THE SETS OF KEYS TH... Read more
PONTIAC
GRAND PRIX
(1997) - EXTERIOR LIGHTING
Nov 4, 2014
Incident date: Nov 3, 2014
TL* THE CONTACT OWNS A 1997 PONTIAC GRAND PRIX. WHILE DRIVING 35 MPH, THE EXTERIOR LIGHTING ON THE FRONT DRIVER SIDE CAUGHT FIRE FROM THE INSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
Fire
PONTIAC
GRAND PRIX
(2006) - POWER TRAIN
Nov 4, 2014
Incident date: Aug 15, 2012
THE TRANSMISSION SLIPS & STALLS DURING NORMAL OPERATION. BURNS EXCESSIVE AMOUNTS OF TRANSMISSION FLUID. STEERING WHILE MAKING SHARP TURNS, CAUSES MODERATE FRONT END VIBRATION. 2006 PONTIAC GRAND PRIX, SEDAN. EXCESSIVE ENGINE HEAT. *TR
Incident date: Nov 4, 2008
TL* THE CONTACT OWNS A 2001 PONTIAC GRAND AM. WHILE ATTEMPTING TO START THE VEHICLE, THE ANTI-THEFT WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH AND WIRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILU... Read more
Incident date: Nov 4, 2014
TL* THE CONTACT OWNS A 2002 PONTIAC GRAND AM. WHILE REVERSING OUT OF A PARKING LOT, THE VEHICLE SUDDENLY SHUT OFF AND THE ENGINE COULD NOT BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Incident date: Mar 2, 2009
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 62,000.
Incident date: Mar 2, 2009
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 62,000.
Incident date: Nov 1, 2014
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND THE KEY WOULD NOT TURN OVER INTO THE ON POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN INDICATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAI... Read more
Incident date: Nov 9, 2010
WHILE DRIVING THE CAR IT WOULD SHUT DOWN, THE STEERING WHEEL WOULD LOCK, AND ALL THAT COULD BE DONE IS BRAKE TO A STOP. *TR
Incident date: Nov 9, 2010
WHILE DRIVING THE CAR IT WOULD SHUT DOWN, THE STEERING WHEEL WOULD LOCK, AND ALL THAT COULD BE DONE IS BRAKE TO A STOP. *TR
Incident date: Nov 9, 2010
WHILE DRIVING THE CAR IT WOULD SHUT DOWN, THE STEERING WHEEL WOULD LOCK, AND ALL THAT COULD BE DONE IS BRAKE TO A STOP. *TR
Incident date: Nov 3, 2014
I RECENTLY RECEIVED A RECALL IN THE MAIL FOR MY VEHICLE FOR THE IGNITION SWITCH RECOMMENDING THAT I TAKE IT IN TO GET IT FIXED AS SOON AS POSSIBLE FREE OF CHARGE. IT EXPLAINS THAT ANY ADDED WEIGHT SHOULD BE REMOVED FROM KEY RING EXCEPT CAR KEY. AROUND THIS TIME LAST YEAR, BEFORE THE PART HAD BEEN RECALLED, I HAD MULTIPLE KEYS ON MY KEY RING, AND THE IGNITION SWITCH WENT OUT, AND I HAD TO PAY TO ... Read more
Incident date: Nov 3, 2011
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. WHEN ATTEMPTING TO START THE VEHICLE, THE KEY WAS DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT FELT THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) WOULD NOT BE A PERMANENT REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Incident date: Aug 19, 2012
TL* THE CONTACT OWNED A 2003 PONTIAC GRAND AM. WHILE DRIVING APPROXIMATELY 10-15 MPH, A TRAIN CRASHED INTO THE VEHICLE. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND OIL WARNING LIGHTS ILLUMINATED. THE FRONT DRIVER SIDE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE FRONT PASSENGER AND THE CONTACT SUSTAINED HEAD AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED T... Read more
Crash
2 injured
Incident date: Dec 21, 2012
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN OPEN CIRCUIT IN THE IGNITION SWITCH AND LOCK CYLINDER. THE VEHICLE WAS REPAIRED BY CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 137,072.
Incident date: Sep 30, 2014
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND CAUSING THE VEHICLE TO CRASH INTO A GARAGE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BACK PAIN AND LACERATIONS TO THE ARM, CHEST AND FACE AREA WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED... Read more
Crash
1 injured
Incident date: Sep 30, 2014
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND CAUSING THE VEHICLE TO CRASH INTO A GARAGE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BACK PAIN AND LACERATIONS TO THE ARM, CHEST AND FACE AREA WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED... Read more
Crash
1 injured
Incident date: Aug 13, 2014
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ALL OF THE WARNING LIGHTS ILLUMINATED CONTINUOUSLY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Incident date: Aug 2, 2013
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE IGNITION SWITCH CYLINDER NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,078.
Incident date: Aug 2, 2013
TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE IGNITION SWITCH CYLINDER NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,078.
Incident date: Oct 29, 2014
AFTER 2 REPAIRS ON A RECALL FOR THE STEERING WHEEL POWER I HAVE THE SAME PROBLEM. GM IS NOT FIXING THE ISSUE BUT JUT PATCHING IT-SO THE SAME PROBLEM IS OCCURRING OVER AND OVER AGAIN. I CALLED MULTIPLE TIMES AND GM ADVISE ME THAT THEY FIXED THE RECALL ALREADY TWICE AND NOT GOING TO FIX IT AGAIN. PLEASE SEE LINK TO YOUTUBE OF WHAT ACTUALLY HAPPEN: HTTPS://WWW.YOUTUBE.COM/WATCH?V=Z7GLEN5VIK4. *TR
Incident date: Sep 12, 2014
OWNING A PONTIAC G5, I WAS PART OF THE IGNITION SWITCH RECALL. AFTER RECEIVING SERVICE FOR THIS RECALL, STARTED EXPERIENCING 'SERVICE AIR BAG' LIGHT AND VERBIAGE ON ODOMETER INTERMITTENTLY. AS OF THIS DATE, 11/03/2014, THE LIGHT AND MESSAGE HAS BEEN COMING ON EACH TIME I START THE CAR, ALONG WITH THE DINGING ASSOCIATED WITH THE MESSAGE, AND STAYS ON THE ENTIRE TIME I DRIVE THE VEHICLE. I HAVE HE... Read more
Incident date: Nov 3, 2014
AFTER A HARD BRAKE ON THE HIGHWAY, THE CAR STOPPED FINE WITH THE ABS BRAKES KICKING IN AS NEEDED. HOWEVER, AFTER THE CAR CAME TO A COMPLETE STOP, WE STARTED TO MOVE FORWARD, AND THE BRAKES WOULD NO LONGER FUNCTION PROPERLY. AS IT CAME TIME TO STOP AGAIN, I PRESSED THE BRAKE TO THE FLOOR, AND NOTHING HAPPENED. I THEN PROCEEDED TO ATTEMPT TO PUMP THE BRAKES, BUT BY THAT TIME, I WAS RIGHT UP ON TH... Read more
Crash
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2006 PONTIAC G6. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 1, 2014
VEHICLE WAS TAKEN IN FOR OIL CHANGE AND PUT ON LIFT. TECHNICIAN SAID, THERE WAS A STRONG ODOR OF FUEL(GASOLINE) COMING FROM THE REAR OF THE VEHICLE. THE TECH SHOWED ME THE LOCATION OF A WET SPOT AND WE BOTH TOUCHED THE AREA AND OUR FINGERS SMELLED LIKE FUEL. THEY WANT TO CHARGE ME $850.27 FOR PARTS AND LABOR. MY CHOICES ARE CLEAR, GET THE THING FIXED, OR BURN IN AN EXPLOSION. I STRONGLY BELIEVE TH... Read more
Incident date: Jun 2, 2014
ON OR ABOUT JUNE 2ND, I WAS DRIVING MY 2006 PONTIAC G-6, WHEN A ROTWILLER DOG JUMPED IN FRONT OF ME SO I SLAMMED ON MY BRAKES, THE CAR DID NOT RESPOND PROPERLY AT ALL, I DIDN'T STOP , AND I SPUN OUT AND DID A 150 SPIN AND HIT AN EMBANKMENT. I MISSED THE DOG, BUT WRECKED MY BEAUTIFUL CAR. I HAVE NEVER WRECKED A CAR IN MY LIFETIME, I WRECKED EVERYTHING IN THE FRONT OF MY CAR. MY FRONT BUMPER PLATE... Read more
Crash
Incident date: Jun 2, 2014
ON OR ABOUT JUNE 2ND, I WAS DRIVING MY 2006 PONTIAC G-6, WHEN A ROTWILLER DOG JUMPED IN FRONT OF ME SO I SLAMMED ON MY BRAKES, THE CAR DID NOT RESPOND PROPERLY AT ALL, I DIDN'T STOP , AND I SPUN OUT AND DID A 150 SPIN AND HIT AN EMBANKMENT. I MISSED THE DOG, BUT WRECKED MY BEAUTIFUL CAR. I HAVE NEVER WRECKED A CAR IN MY LIFETIME, I WRECKED EVERYTHING IN THE FRONT OF MY CAR. MY FRONT BUMPER PLATE... Read more
Crash
Incident date: Nov 3, 2014
TL* THE CONTACT OWNS A 2009 PONTIAC G6. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO STEER. THE CONTACT ALSO STATED THAT THE POWER STEERING ERROR DISPLAYED AND A LOUD CHIME SOUNDED THROUGHOUT THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RESERVOIR NEEDED TO BE REPLACED. THE ... Read more
Incident date: Oct 31, 2014
HAIRLINE CRACK DISCOVERED IN FUEL PUMP UNIT, CAUSING FUEL LEAK ONTO EXHAUST PIPE, RESULTING IN FIRE RISK, ESPECIALLY IN ENCLOSED AREAS.
Incident date: Nov 30, 2013
FUEL PUMP LINE CRACKED AT PUMP HAD BAD SMELL ALL THE TIME AND MILEAGE WAS MUCH LOWER SO DROPPED FUEL TANK AND NOTICED TOP OF TANK VERY WET AND SPOTTED LEAK AT FUEL OUTLET LINE , TOUCHED FITTING AND PULLED OFF WITH VERY LITTLE EFFORT. *TR
Incident date: Jan 2, 2013
SENT THE NHTSA COMPLAINTS TWICE-ON 11/10/13 #10551685 AND ON 7/23/14#10615814 ABOUT AIRBAG LIGHT ON WHICH THE AUTO MECHANICS TOLD ME THE AIRBAGS MIGHT NOT WORK IN THE EVENT OF AN ACCIDENT!SINCE THERE HAVE BEEN NUMEROUS RECALLS BECAUSE OF FAULTY AIRBAGS I DO NOT UNDERSTAND WHY MY VEHICLE HAS NOT BEEN RECALLED! *TR
Incident date: Jul 1, 2013
PASSENGER AIR BAG INDICATOR LIGHT CAME ON AND HAS REMAINED ON EVER SINCE. DEALER DIAGNOSED PROBLEM AS BROKEN SEAT SENSOR WHICH NEEDS TO BE PLACED AT A COST OF $ 750 - $800. DEALER ALSO INDICATED THAT THIS EFFECTS THE OPERATION OF ALL AIRBAGS. SEEMS TO BE A CONSISTENT PROBLEM ACCORDING TO THIS WEBSITE. *TR
Incident date: Nov 2, 2014
I HAD TO HAVE THE IGNITION LOCK CYLINDER UPDATED ON MY 2004 GRAND AM IN 2011 AT THE COST OF $514.77. NOW MY CAR S BEING RECALLED FOR THE KEY FOB CAUSING THE IGNITION SWITCH TO SHUT DOWN. WHILE TAKING CARE OF THE KEY PROBLEM CAN A GM DEALER BE RESPONSIBLE FOR GIVING ME MY MONEY BACK ON THE PREVIOUS NEW IGNITION SWITCH? *TR
Incident date: Nov 2, 2014
I HAD TO HAVE THE IGNITION LOCK CYLINDER UPDATED ON MY 2004 GRAND AM IN 2011 AT THE COST OF $514.77. NOW MY CAR S BEING RECALLED FOR THE KEY FOB CAUSING THE IGNITION SWITCH TO SHUT DOWN. WHILE TAKING CARE OF THE KEY PROBLEM CAN A GM DEALER BE RESPONSIBLE FOR GIVING ME MY MONEY BACK ON THE PREVIOUS NEW IGNITION SWITCH? *TR
PONTIAC
GRAND PRIX
(2005) - SERVICE BRAKES
Nov 2, 2014
Incident date: Feb 13, 2008
IA ]XXX]AND I AM ON SSI AND NEED HELP TO GET MY CAR FIXED, IT IS THE ONLY THING I HAVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
PONTIAC
GRAND PRIX
(2005) - ENGINE
Nov 2, 2014
Incident date: Feb 13, 2008
IA ]XXX]AND I AM ON SSI AND NEED HELP TO GET MY CAR FIXED, IT IS THE ONLY THING I HAVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
PONTIAC
GRAND PRIX
(2005) - STEERING
Nov 2, 2014
Incident date: Feb 13, 2008
IA ]XXX]AND I AM ON SSI AND NEED HELP TO GET MY CAR FIXED, IT IS THE ONLY THING I HAVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Oct 22, 2014
TL-THE CONTACT OWNS A 2006 PONTIAC G6. THE CONTACT STATED THAT WHILE MAKING A LEFT HAND THE, THE STEERING WHEEL BECAME SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. NE
Incident date: Oct 20, 2014
WHEN VEHICLE WAS PARKED ,RAW FUEL SMELL FROM REAR OF VEHICLE,TOOK MY INSP MIRROR AND FOUND LEAK ON THE TANK TOP.ALSO FUEL SEEPING DOWN ON THE TANK SHIELD (BOTTOM).GM DEALER DROPPED TANK AND FOUND FUEL FEED PIPE CRACKED FROM FUEL PUMP MODULE.THIS LINE IS PLASTIC. *TR
Incident date: Oct 1, 2013
TL-THE CONTACT OWNS A 2007 PONTIAC G6. THE CONTACT STATED THE TRACTION CONTROL AND POWER STEER WARNING LIGHT ILLUMINATED. THE CONTACT WOULD HAVE TO USE EXTREME FORCE TO CONTROL THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. NE
Incident date: Mar 26, 2014
WHEN PEP BOYS FIRST REMOVED THE PASSENGER REAR ENGINE CRADLE BOLT BACK IN MARCH, THE FACTORY NUT BROKE OFF FROM BEING WELDED TO THE CAR BODY. WHEN A LOCAL MECHANIC RECENTLY REMOVED THE BOLT FOR RELATED SERVICE, HE SHOWED IT TO ME. THE THREADS ON THE MIDDLE OF THE BOLT SHAFT WERE ALL SEEMINGLY CHEWED UP. THE LOCAL MECHANICS BEST GUESS WAS THAT THE AIR CONDITIONER CONDENSER DRAINS ON TO THAT AREA, W... Read more
Incident date: Mar 26, 2014
WHEN PEP BOYS FIRST REMOVED THE PASSENGER REAR ENGINE CRADLE BOLT BACK IN MARCH, THE FACTORY NUT BROKE OFF FROM BEING WELDED TO THE CAR BODY. WHEN A LOCAL MECHANIC RECENTLY REMOVED THE BOLT FOR RELATED SERVICE, HE SHOWED IT TO ME. THE THREADS ON THE MIDDLE OF THE BOLT SHAFT WERE ALL SEEMINGLY CHEWED UP. THE LOCAL MECHANICS BEST GUESS WAS THAT THE AIR CONDITIONER CONDENSER DRAINS ON TO THAT AREA, W... Read more
Incident date: Mar 26, 2014
WHEN PEP BOYS FIRST REMOVED THE PASSENGER REAR ENGINE CRADLE BOLT BACK IN MARCH, THE FACTORY NUT BROKE OFF FROM BEING WELDED TO THE CAR BODY. WHEN A LOCAL MECHANIC RECENTLY REMOVED THE BOLT FOR RELATED SERVICE, HE SHOWED IT TO ME. THE THREADS ON THE MIDDLE OF THE BOLT SHAFT WERE ALL SEEMINGLY CHEWED UP. THE LOCAL MECHANICS BEST GUESS WAS THAT THE AIR CONDITIONER CONDENSER DRAINS ON TO THAT AREA, W... Read more
Incident date: Oct 10, 2014
TL* THE CONTACT OWNS A 2005 PONTIAC G6. THE CONTACT STATED THAT GASOLINE FUEL FUMES EMITTED INTO THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT OBSERVED THAT THE FUEL WAS LEAKING NEAR THE FUEL PUMP IN THE TANK. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN VERIFIED THAT THE FUEL PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE MANUFAC... Read more
Incident date: Jun 13, 2013
TL* THE CONTACT OWNS A 2006 PONTIAC G6. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE WHICH CAUSED THE CONTACT TO CRASH INTO THE PRECEEDING VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL HAD BECOME DIFFICULT TO TURN AND THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOOT, BACK AND BODY ACHES, AN... Read more
Crash
1 injured
Incident date: Jun 13, 2013
TL* THE CONTACT OWNS A 2006 PONTIAC G6. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE WHICH CAUSED THE CONTACT TO CRASH INTO THE PRECEEDING VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL HAD BECOME DIFFICULT TO TURN AND THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOOT, BACK AND BODY ACHES, AN... Read more
Crash
1 injured
Incident date: Oct 22, 2014
NOTICE STRONG FUEL ODOR. TOOK CAR TO DEALER AND WAS TOLD FUEL PUMP LEAKING, FUEL COMING FROM TOP OF FUEL TANK AND DRIPS ON EXHAUST,NEEDS ATTENTION NOW.THIS AS NOTED ON REPORT FROM DEALER. THE NHTSA NOTED ON 2012-09-19 FOR THE 2007 G5 "SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE PLASTIC SUPPLY OR RETURN PORT ON THE FUEL PUMP MODULE MAY CRACK,WHICH COULD CAUSE A FUEL LEAK". GM HAS NOTIFIED ... Read more
Incident date: Oct 30, 2014
TL* THE CONTACT OWNS A 2007 PONTIAC G6. THE CONTACT STATED THE ENGINE OVERHEATED AND THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE JERKED WHEN THE GEARS WERE SHIFTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN UNKNOWN MANUFACTURER'S RECALL REPAIR RELATED TO THE BRAKE AND TRANSMISSION CABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE WAS 155,054. UPDATED 12/19/... Read more
Incident date: Jul 23, 2014
TL* THE CONTACT OWNS A 2010 PONTIAC G6. THE CONTACT STATED WHILE DRIVING APPROXIMATE 15 MPH, THE HEADLIGHTS BECAME INOPERABLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jul 23, 2014
TL* THE CONTACT OWNS A 2010 PONTIAC G6. THE CONTACT STATED WHILE DRIVING APPROXIMATE 15 MPH, THE HEADLIGHTS BECAME INOPERABLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.