Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 39,131 complaints for PONTIAC
PONTIAC
GRAND PRIX
(2004) - SERVICE BRAKES
Oct 22, 2015
Incident date: Oct 9, 2015
TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 75 MPH, THERE WAS AN ABNORMAL NOISE AND THE STEERING WHEEL SEIZED. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED BUT WAS STIFF AND FAILED TO RESPOND. AS A RESULT, THE VEHICLE FLIPPED TWICE AND LANDED INTO A DITCH. WHEN THE CONTACT EXITED THE VEHICLE, IT WAS DISCOVERED THAT THE ENGINE WAS OFF. THE VEHICLE FAILED TO RESTART. TH... Read more
Crash
1 injured
PONTIAC
GRAND PRIX
(2004) - AIR BAGS
Oct 22, 2015
Incident date: Oct 9, 2015
TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 75 MPH, THERE WAS AN ABNORMAL NOISE AND THE STEERING WHEEL SEIZED. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED BUT WAS STIFF AND FAILED TO RESPOND. AS A RESULT, THE VEHICLE FLIPPED TWICE AND LANDED INTO A DITCH. WHEN THE CONTACT EXITED THE VEHICLE, IT WAS DISCOVERED THAT THE ENGINE WAS OFF. THE VEHICLE FAILED TO RESTART. TH... Read more
Crash
1 injured
PONTIAC
GRAND PRIX
(2004) - ELECTRICAL SYSTEM
Oct 22, 2015
Incident date: Oct 9, 2015
TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 75 MPH, THERE WAS AN ABNORMAL NOISE AND THE STEERING WHEEL SEIZED. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED BUT WAS STIFF AND FAILED TO RESPOND. AS A RESULT, THE VEHICLE FLIPPED TWICE AND LANDED INTO A DITCH. WHEN THE CONTACT EXITED THE VEHICLE, IT WAS DISCOVERED THAT THE ENGINE WAS OFF. THE VEHICLE FAILED TO RESTART. TH... Read more
Crash
1 injured
Incident date: Jul 24, 2015
TL* THE CONTACT OWNS A 2004 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 24, 2014
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED CONSTANTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. T... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 20, 2014
2001 PONTIAC GRAND AM. CONSUMER WRITES IN REGARDS TO VEHICLE KEY RECALL NOTICE. *SMD THE CONSUMER WAS UNDER THE IMPRESSION, THE IGNITION WAS GOING TO BE REPLACED. THE DEALER ONLY REPLACED THE KEY. HOWEVER, WHEN THE KEY WAS RETURNED TO HIM, HE DID NOT FIT IN THE IGNITION AND THE SECURITY LIGHT ILLUMINATED. THE DEALER ONLY RETURNED ONE KEY TO THE CONSUMER. *JB
Incident date: Jul 16, 2013
2003 PONTIAC GRAND AM. CONSUMER WRITES IN REGARDS TO RECEIVING SEVERAL IGNITION KEY RECALL NOTICES AFTER VEHICLE ACCIDENT. *SMD THE CONSUMER AS SINCE SOLD THE VEHICLE. *JB
Crash
1 injured
Incident date: Oct 13, 2015
I WAS GOING THROUGH AN S CURVE ON A LOCAL ROAD DOWN THE STREET AND WHEN I WAS COMING OUT OF THE CURVE THE WHEEL JERKED TO THE LEFT I HEARD THE CAR CHIME AND I LOST THE STEERING. WAS UNABLE TO GET VEHICLE BACK ON THE ROAD FAST ENOUGH AND AT THE END OF THE CURVE WAS A PARK PARKING LOT. LUCKILY THE SIDE I HAD TO SWERVE INTO WAS EMPTY AND NO KIDS WERE IN THE AREA ON THE BIKE PATH BECAUSE I ENDED UP GO... Read more
Incident date: Sep 30, 2013
THE HEADLIGHTS ARE CONSTANTLY GOING ON AND OFF BY THEMSELVES. SOMETIMES IF I BANG ON THE HEADLIGHT COVER IT WILL POP BACK ON. THIS HAPPENS WHEN THE CAR IS RUNNING, IN DRIVE, MOVING OR PARKED. I HAVE REPLACED THE BULBS AND EVEN ORDERED A REPLACEMENT KIT FROM PONTIAC FOR ONE SIDE. I STILL HAVE THE ISSUES. I'VE SEEN SEVERAL OTHER G6'S WITH HEADLIGHTS OUT BEFORE I REALIZED IT WASN'T JUST MY CAR.
Incident date: Sep 30, 2013
THE HEADLIGHTS ARE CONSTANTLY GOING ON AND OFF BY THEMSELVES. SOMETIMES IF I BANG ON THE HEADLIGHT COVER IT WILL POP BACK ON. THIS HAPPENS WHEN THE CAR IS RUNNING, IN DRIVE, MOVING OR PARKED. I HAVE REPLACED THE BULBS AND EVEN ORDERED A REPLACEMENT KIT FROM PONTIAC FOR ONE SIDE. I STILL HAVE THE ISSUES. I'VE SEEN SEVERAL OTHER G6'S WITH HEADLIGHTS OUT BEFORE I REALIZED IT WASN'T JUST MY CAR.
Incident date: Oct 21, 2014
TL* THE CONTACT OWNS A 2008 PONTIAC G6. WHILE PARKED, THE VEHICLE EMITTED A STRONG ODOR OF FUEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER DETERMINED THAT THE FUEL PUMP WAS LEAKING FUEL AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Incident date: Oct 7, 2015
TL* THE CONTACT OWNS A 2008 PONTIAC G6. WHILE DRIVING 35 MPH, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 74,000.
Incident date: Jul 18, 2013
LIGHTS ON THE DASHBOARD ARE CONSTANTLY COMING ON. OVER THE PAST 3 YEARS, I CONSTANTLY HAVE PROBLEMS WITH THE "CHECK ENGINE"; "SERVICE STABILITRAK"; AND "SERVICE TRACTION CONTROL" LIGHTS COMING ON. I LIVE IN PA AND WAS DRIVING TO MISSISSIPPI WHEN IT FIRST HAPPENED AND NEEDLESS TO SAY I PANICKED. I CALLED BACK HOME TO MY DEALERSHIP AND WAS TOLD I SHOULD BE OKAY UNTIL I GOT HOME, THAT I ONLY NEEDE... Read more
Incident date: Jul 18, 2013
LIGHTS ON THE DASHBOARD ARE CONSTANTLY COMING ON. OVER THE PAST 3 YEARS, I CONSTANTLY HAVE PROBLEMS WITH THE "CHECK ENGINE"; "SERVICE STABILITRAK"; AND "SERVICE TRACTION CONTROL" LIGHTS COMING ON. I LIVE IN PA AND WAS DRIVING TO MISSISSIPPI WHEN IT FIRST HAPPENED AND NEEDLESS TO SAY I PANICKED. I CALLED BACK HOME TO MY DEALERSHIP AND WAS TOLD I SHOULD BE OKAY UNTIL I GOT HOME, THAT I ONLY NEEDE... Read more
Incident date: Jul 18, 2013
LIGHTS ON THE DASHBOARD ARE CONSTANTLY COMING ON. OVER THE PAST 3 YEARS, I CONSTANTLY HAVE PROBLEMS WITH THE "CHECK ENGINE"; "SERVICE STABILITRAK"; AND "SERVICE TRACTION CONTROL" LIGHTS COMING ON. I LIVE IN PA AND WAS DRIVING TO MISSISSIPPI WHEN IT FIRST HAPPENED AND NEEDLESS TO SAY I PANICKED. I CALLED BACK HOME TO MY DEALERSHIP AND WAS TOLD I SHOULD BE OKAY UNTIL I GOT HOME, THAT I ONLY NEEDE... Read more
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 15, 2013
TL* THE CONTACT OWNS A 2004 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 AND 15V043000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDA... Read more
Incident date: Mar 6, 2015
TL* THE CONTACT OWNS A 2004 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE TH... Read more
Incident date: Jul 8, 2015
TL* THE CONTACT OWNS A 2006 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WOULD NOT BE PERFORMED UNTIL M... Read more
Incident date: Oct 20, 2015
RE: GM SAFETY RECALL 14491, ISSUED JULY 2015. MY CAR HAS NOT BEEN IN AN ACCIDENT TO REVEAL WHETHER OR NOT IT HAS THIS PROBLEM. I'M FILING THIS COMPLAINT TO REPORT THE FOLLOWING INFORMATION RECEIVED OVER THE PHONE TODAY (OCT. 20, 2015) FROM MY LOCAL GM DEALER'S SERVICE DEPT.: GM HAS TOLD ITS DEALERSHIPS THAT THE PARTS FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL "THE SECOND QUARTER OF 2016." I D... Read more
Incident date: Jul 14, 2014
TL* THE CONTACT OWNS A 2007 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 20, 2015
THE HEADLIGHTS KEEP SHORTING OUT HAVE REPLACED BULBS SOCKETS THE GO ON AND OFF WHEN DRIVING
Incident date: Oct 15, 2015
SERVICE AIR BAG LIGHT STAYS ON. THERE IS NOTHING WRONG WITH THE AIR BAG.
Incident date: Aug 12, 2015
AUGUST 12 2015 THE CAR DOORS BEGAN LOCKING AND UNLOCKING ON THEIR OWN.THE SPEEDOMETER/TACHOMETER BEGAN ACTING CRAZILY ON THEIR OWN. A SHORT TIME AFTER, HAVING NOT HAD STEERING ISSUES BEFORE DRIVER WAS SHOCKED BECAUSE THE STEERING WHEEL MALFUNCTIONED (IF SHE TURNED IT LEFT THE STEERING WHEEL TURNED BUT NOT THE VEHICLE, IT KEPT GOING STRAIGHT). SHE LOWERED SPEED AND EVENTUALLY THE STEERING WHEEL STA... Read more
Incident date: Aug 12, 2015
AUGUST 12 2015 THE CAR DOORS BEGAN LOCKING AND UNLOCKING ON THEIR OWN.THE SPEEDOMETER/TACHOMETER BEGAN ACTING CRAZILY ON THEIR OWN. A SHORT TIME AFTER, HAVING NOT HAD STEERING ISSUES BEFORE DRIVER WAS SHOCKED BECAUSE THE STEERING WHEEL MALFUNCTIONED (IF SHE TURNED IT LEFT THE STEERING WHEEL TURNED BUT NOT THE VEHICLE, IT KEPT GOING STRAIGHT). SHE LOWERED SPEED AND EVENTUALLY THE STEERING WHEEL STA... Read more
Incident date: Aug 12, 2015
AUGUST 12 2015 THE CAR DOORS BEGAN LOCKING AND UNLOCKING ON THEIR OWN.THE SPEEDOMETER/TACHOMETER BEGAN ACTING CRAZILY ON THEIR OWN. A SHORT TIME AFTER, HAVING NOT HAD STEERING ISSUES BEFORE DRIVER WAS SHOCKED BECAUSE THE STEERING WHEEL MALFUNCTIONED (IF SHE TURNED IT LEFT THE STEERING WHEEL TURNED BUT NOT THE VEHICLE, IT KEPT GOING STRAIGHT). SHE LOWERED SPEED AND EVENTUALLY THE STEERING WHEEL STA... Read more
Incident date: Oct 15, 2015
I RECENTLY STARTED A RELATIONSHIP WHERE MY SIGNIFICANT OTHER HAS CHILDREN (ABOUT 4 MONTHS AGO). I PREVIOUSLY DID NOT HAVE PASSENGERS VERY OFTEN. WHILE DRIVING WITH MY STEPCHILD AGE 12 IN THE PASSENGER SEAT THE AIR BAG SYSTEM FAILED. WHILE DRIVING ON THE HIGHWAY AT 70MPH THE THERE WAS A CHIME FROM THE CAR AND THE DASH DISPLAY SAID 'SERVICE AIRBAG'. THE AIR DIC LIGHT CAME ON, AND THE PASSENGER AIRBA... Read more
Incident date: May 13, 2015
TL* THE CONTACT OWNS A 2008 PONTIAC TORRENT. THE CONTACT SMELLED A STRONG ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Incident date: Aug 4, 2014
TL* THE CONTACT OWNS A 2003 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 17, 2015
TL* THE CONTACT OWNS A 2004 PONTIAC VIBE. WHILE CLOSING THE DRIVER SIDE WINDOW, THE WINDOW SHATTERED WITHOUT WARNING AND THE PIECES STRUCK THE CONTACT'S FACE. THE CONTACT STATED THAT PIECES OF GLASS STUCK TO HER FACE AND REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 188,000.
1 injured
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/15/16 *CN UPDATED ... Read more
Incident date: Oct 10, 2014
IGNITION HAS SHUT DOWN NUMEROUS TIMES ALSO ACTIVATING GM PASSLOCK SYSTEM, VEHICLE HAS BEEN TOWED NUMEROUS TIMES, RAW FUEL HAS DISINTEGRATED MUFFLER AND CATALYTIC CONVERTER, NOTIFIED GM NUMEROUS TIMES ABOUT THIS, STONEWALLED, GIVEN LOCAL NUMBER TO CALL, THEY HAD NO KNOWLEDGE OF IT, CAR NOT SAFE TO DRIVE, PARKED IT, INCURRED INSURANCE/TAXES ETC TO KEEP CAR IN DRIVEWAY, MOSTLY INOPERABLE NOW WAITING... Read more
Incident date: Oct 10, 2014
IGNITION HAS SHUT DOWN NUMEROUS TIMES ALSO ACTIVATING GM PASSLOCK SYSTEM, VEHICLE HAS BEEN TOWED NUMEROUS TIMES, RAW FUEL HAS DISINTEGRATED MUFFLER AND CATALYTIC CONVERTER, NOTIFIED GM NUMEROUS TIMES ABOUT THIS, STONEWALLED, GIVEN LOCAL NUMBER TO CALL, THEY HAD NO KNOWLEDGE OF IT, CAR NOT SAFE TO DRIVE, PARKED IT, INCURRED INSURANCE/TAXES ETC TO KEEP CAR IN DRIVEWAY, MOSTLY INOPERABLE NOW WAITING... Read more
Incident date: Oct 10, 2014
IGNITION HAS SHUT DOWN NUMEROUS TIMES ALSO ACTIVATING GM PASSLOCK SYSTEM, VEHICLE HAS BEEN TOWED NUMEROUS TIMES, RAW FUEL HAS DISINTEGRATED MUFFLER AND CATALYTIC CONVERTER, NOTIFIED GM NUMEROUS TIMES ABOUT THIS, STONEWALLED, GIVEN LOCAL NUMBER TO CALL, THEY HAD NO KNOWLEDGE OF IT, CAR NOT SAFE TO DRIVE, PARKED IT, INCURRED INSURANCE/TAXES ETC TO KEEP CAR IN DRIVEWAY, MOSTLY INOPERABLE NOW WAITING... Read more
Incident date: Oct 2, 2015
ON OCTOBER 2, 2015 WHEN I PICKED UP MY VEHICLE, I ASKED SHAWN THOMAS IF THEY HAD REPROGRAMED MY DOOR TO WORK WITH THE NEW IGNITION CYLINDER THAT WAS REPLACED LAST TIME IT WAS IN FOR THAT RECALL. WHEN I PICKED UP MY CAR FROM THAT RECALL SERVICE, THEY GAVE ME MY ORIGINAL PONTIAC KEY AND 2 NEW KEYS TO THE IGNITION. WHEN I DRIPPED IT OFF FOR THE MOST RECENT RECALL (FUEL PUMP LEAK, FUEL TANK LEAK), I... Read more
Incident date: Oct 2, 2015
ON OCTOBER 2, 2015 WHEN I PICKED UP MY VEHICLE, I ASKED SHAWN THOMAS IF THEY HAD REPROGRAMED MY DOOR TO WORK WITH THE NEW IGNITION CYLINDER THAT WAS REPLACED LAST TIME IT WAS IN FOR THAT RECALL. WHEN I PICKED UP MY CAR FROM THAT RECALL SERVICE, THEY GAVE ME MY ORIGINAL PONTIAC KEY AND 2 NEW KEYS TO THE IGNITION. WHEN I DRIPPED IT OFF FOR THE MOST RECENT RECALL (FUEL PUMP LEAK, FUEL TANK LEAK), I... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2006 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 14, 2015
TL* THE CONTACT OWNS A 2002 PONTIAC SUNFIRE. THE CONTACT STATED THAT WHEN THE GEAR LEVER WAS SHIFTED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT CABLE HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,080.... Read more
Incident date: Aug 22, 2011
TL* THE CONTACT OWNS A 2006 PONTIAC G6. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. AFTER 30 MINUTES, THE VEHICLE RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE NOT ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MI... Read more
Incident date: Oct 14, 2015
MY BRAKE LIGHTS COME ON WHILE I'M DRIVING AND STAY ON. THEN WHEN I APPLY THE BRAKES THE BRAKE LIGHTS GO OFF. I HAVE HAD THE BRAKE PEDAL POSITIONING SENSOR REPLACED NUMEROUS TIMES AFTER BEING TOLD THAT IT WAS THE PROBLEM AND IT STILL KEEPS HAPPENING. I THEN RECEIVED A RECALL NOTICE FOR THIS BRAKE ISSUE AND HAD THE BCM AND BPPS AND HARNESS REPLACED (RECALL 13036) AS WELL AS THE TRANSMISSION SHIFT CA... Read more
Incident date: Oct 14, 2015
MY BRAKE LIGHTS COME ON WHILE I'M DRIVING AND STAY ON. THEN WHEN I APPLY THE BRAKES THE BRAKE LIGHTS GO OFF. I HAVE HAD THE BRAKE PEDAL POSITIONING SENSOR REPLACED NUMEROUS TIMES AFTER BEING TOLD THAT IT WAS THE PROBLEM AND IT STILL KEEPS HAPPENING. I THEN RECEIVED A RECALL NOTICE FOR THIS BRAKE ISSUE AND HAD THE BCM AND BPPS AND HARNESS REPLACED (RECALL 13036) AS WELL AS THE TRANSMISSION SHIFT CA... Read more
Incident date: Oct 14, 2015
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V655000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
PONTIAC
GRAND PRIX
(2001) - ENGINE
Oct 15, 2015
Incident date: Mar 15, 2011
TL* THE CONTACT OWNS A 2001 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED IN A PARKING LOT. IT WAS UNKNOWN WHO EXTINGUISHED THE FIRE. A POLICE/FIRE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,086.
Fire
PONTIAC
GRAND PRIX
(2008) - ENGINE
Oct 15, 2015
Incident date: Sep 2, 2015
TL* THE CONTACT OWNS A 2008 PONTIAC GRAND PRIX. WHILE DRIVING AT 45 MPH, THE VEHICLE FAILED TO ACCELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REDUCE ENGINE POWER WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE WAS PERSISTENT. THE CONTACT ALSO STATED THAT THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER W... Read more
PONTIAC
GRAND PRIX
(2008) - VEHICLE SPEED CONTROL
Oct 15, 2015
Incident date: Sep 2, 2015
TL* THE CONTACT OWNS A 2008 PONTIAC GRAND PRIX. WHILE DRIVING AT 45 MPH, THE VEHICLE FAILED TO ACCELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REDUCE ENGINE POWER WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE WAS PERSISTENT. THE CONTACT ALSO STATED THAT THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER W... Read more
Incident date: Oct 10, 2015
WHEN I DRIVE MY CAR, A STRONG ODOR OF GASS FILLS UP MY CAR. IT IS SO STRONG THAT IT GIVES ME A KILLER HEADACHE. I HAVE A GAS LEAK COMING FROM THE BACK OF THE CAR. THE SHOP I TAKE MY CAR TO HAVE TOLD ME THAT IT IS MORE THAN LIKELY A FUEL PUMP LEAKAGE. THEY HAVE TOLD ME THAT THEY HAVE HAD TO FIX MANY, MANY FUEL PUMP LEAKAGES ON PONTIAC G6S. ALSO, MY TAIL LIGHTS HAVE STOPPED WORKING FOR SOME REASON. ... Read more
Incident date: Oct 10, 2015
WHEN I DRIVE MY CAR, A STRONG ODOR OF GASS FILLS UP MY CAR. IT IS SO STRONG THAT IT GIVES ME A KILLER HEADACHE. I HAVE A GAS LEAK COMING FROM THE BACK OF THE CAR. THE SHOP I TAKE MY CAR TO HAVE TOLD ME THAT IT IS MORE THAN LIKELY A FUEL PUMP LEAKAGE. THEY HAVE TOLD ME THAT THEY HAVE HAD TO FIX MANY, MANY FUEL PUMP LEAKAGES ON PONTIAC G6S. ALSO, MY TAIL LIGHTS HAVE STOPPED WORKING FOR SOME REASON. ... Read more
Incident date: Aug 1, 2015
PASSENGER AIR BAG SEAT CUSHION SENSOR FAILED AFTER 47,000 MILES. I RARELY HAVE A PASSENGER IN THAT SEAT.