Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Apr 26, 2025
I have a manual transmission and can usually go up a steep hill by my house in 3rd gear. But on this occasion in 2nd gear I was unable to maintain speed even with the gas pedal all the way to the floor. It was also having trouble maintaining speed on less steep highway hills. The dealer replaced the alternator which helped, but I feel this puts my safety and others at risk because I was going much... Read more
Incident date: May 13, 2025
The horn has failed and been replaced 2 times after purchasing from brand-new. It has failed again but the vehicle is now out of warranty.
Incident date: May 13, 2025
The horn has failed and been replaced 2 times after purchasing from brand-new. It has failed again but the vehicle is now out of warranty.
Incident date: May 11, 2025
I took my truck into my mechanic for a loud whining noise coming from my engine bay. I was told my alternator is going out. I have a 2019 ram 1500 5.7L v8 with the e-torque system. Part number 68438054AB or 68623194AB. This part you can literally buy from no one. Not a dodge dealership, mopar or any other website. There is about 1 listing I saw for a used one which was $1000 over what a new one wo... Read more
Incident date: May 8, 2025
The windshield trim on my 2017 Ford exploer which is the actual recall on this vehicle blew off while traveling on a major highway slamming into my windshield and into the next lane just missing another vehicle causing them to swerve violently to avoid being hit by the windshield trim! I have been Communicating with the dealership where I had purchase my vehicle from the time I first received my r... Read more
Incident date: May 2, 2025
My steering wheel everytime i turn left completely turns my car off or stiffens when in reverse . I was driving to work on 05/03/2025 and my car completely turned off while turning left off the interstate
Incident date: Apr 25, 2025
I am writing to formally document an ongoing and serious issue with our 2019 GMC Sierra 1500 (VIN: [XXX] ), which I strongly believe may be related to the current GM recall involving L87 V8 engines—despite my vehicle not yet being included. Early last year, our family experienced a sudden and frightening loss of power while driving at full speed on a curve, with our children and their car seats... Read more
Incident date: Apr 7, 2024
The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed in a rainstorm, the windshield wipers suddenly stopped functioning. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V163000... Read more
Incident date: Oct 15, 2024
My tailgate stopped working, I was getting messages on my dash board that there was transmission system problems, reverse warning problems, keyless entry system problems. It always seemed to happen after a rain. I found that the van is leaking water through the driver’s side roof rack gully, near the back, and water is leaking right on the tailgate control system, causing all these other problem... Read more
Incident date: May 13, 2025
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. T... Read more
Incident date: Apr 24, 2025
I’m contacting you regarding my 2019 Kia Sorento (VIN: [XXX] ), which was completely destroyed in a fire on [XXX]. I had gone for a run at the city park, and as I was walking back, I saw my vehicle in flames. Police were already on-site, and just as I approached, the back windshield exploded. The fire department arrived shortly after and extinguished the flames. The vehicle is a total loss. Aft... Read more
Fire
NISSAN
PATHFINDER
(2019) — EXTERIOR LIGHTING
May 12, 2025
Incident date: Apr 7, 2025
Electrical system is currently failing. I was informed that I need a PDC wiring kit to replace the fuse box and the entire vehicle must be rewired. USB Charging ports DO NOT WORK. Cigarette lighter ports to charge cellular devices do not work. Every time the service department at the dealership fixed a component to repair the radio a fuse was blown in another area of the vehicle in 2024. Currentl... Read more
Incident date: Nov 29, 2024
The car has turned off at idle and at low speeds, almost causing accidents and to be rear ended in busy streets and during stop and go traffic on the highway. After numerous mechanic diagnostics at both Volkswagen Dealership service departments and third party mechanic shops, no one seems to be able to give me an answer or condition to what is causing the problem. With no error codes being brought... Read more
Crash
Incident date: May 12, 2025
The exhaust manifolds on the driver and passenger side are cracked. Ticking sounds are made while car is cold and goes away after they have heated up enough, typically after 5 minutes. This results in letting in exhaust fumes inside the cabin, regardless of the air conditioner/heater is on, which leads to being lightheaded and nearly passing out and crashing. The fumes are stronger when stationary... Read more
Incident date: Apr 5, 2019
Camped all weekend, and started to return home. Merged onto highway 10 miles from campground, and 2.5 miles onto the highway at 65 mph, passenger side front tire blew the tread off and split tire from bead to bead perpendicular to tread. Tires were at 80psi before trip. ST225/75r15
Incident date: Apr 17, 2025
The contact owns a 2017 Ford F-150. The contact stated while attempting to start the vehicle, the vehicle was shuddering abnormally. There was no warning light illuminated. The vehicle was driven twice and towed to a local dealer; where the cam phasers were replaced on three occasions; however, the failure persisted. The vehicle was taken back to the same local dealer where it was diagnosed with t... Read more
Incident date: May 12, 2016
Overhead Cabinets above the driver and passenger seats above the front windshield have dropped down and bounces as we drive down the highway. Yes, it is available for inspection, I also have pictures. This started in 2019, the left side of the cabinets coming loose. We have tried unsuccessfully to fix the problem ourselves. After much research on the internet, I see where there was a RECALL 23v... Read more
Incident date: Apr 26, 2025
While traveling on the interstate during the earl morning of May 2, 2025 for roughly 40 miles, the center part of the tread came off completely, causing about $6000 in damage to our vehicle. Even after the tread came off, the tire stayed inflated. The tire had been on the vehilce for about 3 months with approximately 2000 miles on it. The police came to secure the scene while the Emergency Repair ... Read more
Incident date: May 12, 2017
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames an... Read more
Fire
Incident date: May 12, 2017
transmission failure at approximately 80,000 miles dealer has confirmed diagnosis and recommended replacement on-line forums indicate this is a recurring problem with this model engine noises began at approximately 78,000 miles
Incident date: May 12, 2017
The contact owns a 2016 Nissan Rogue. The contact stated that there was water leaking inside the vehicle through the sunroof. The vehicle was taken to the dealer, where the contact was informed that the drain was clogged up. The drain was unclogged; however, the failure persisted. Additionally, the contact stated that her husband had informed her that the vehicle had shut off temporarily, and the ... Read more
Incident date: Apr 14, 2025
Fumes inside motorhome when running Motorcoach overhead air conditioner on Generator power with vehicle engine off. I became irritable, felt ill and my eyes were swollen. It required a day to feel normal again. Due to this problem, I did not run both devices together again for the remainder of my 11 day trip. I will take it into the dealer this week for analysis.
1 injured
Incident date: Dec 16, 2024
Transmission is changing out very hard in each gear. On tonight while I was driving, I lost speed on the interstate and when I push the accelerator, It was like back wheels were locked up. I left it at the next exit gas station and came back and towed it home. Lucky I was able to put hazard lights on and get off the side of the road but it was very slow speed. Yes I have had it look at certified d... Read more
Incident date: May 11, 2025
The transmission in my vehicle failed and had to be completely rebuilt before the car even reached 90,000 miles. Additionally, the vehicle has been leaking coolant. I have read that there are known recalls for coolant leaks on vehicles of the same year, make, and model as mine, which may be related to the issue I’m experiencing. Component or system that failed: The transmission failed and requi... Read more
Incident date: Apr 23, 2025
On 10-17-24 these warning lights came on: 1. Pre-collision System 2. Hybrid System 3. Airbag 4. Safety Connect red light And Intermittently: 1. Slip Indicator 2. Brake System Cruise control would not set, and displayed "E3". ------- Component failed: Dealer determined that the driver's side door harness had been chewed by a rat that had entered the under dash area "somehow". They said it couldn't... Read more
NISSAN
PATHFINDER
(2022) — Chest Clip, Buckle, Harness
May 11, 2025
Incident date: Mar 25, 2025
The straps for the harness keep coming off the splitter plate when I go to tighten the straps. I’ve double checked that they’re secured to the splitter plate before tightening and they still come off as I’m tightening. I reported two incidents to the manufacturer and they’ve nothing to investigate and chalked it up to user error but I’m doing everything they said to do to prevent it and ... Read more
Incident date: Mar 28, 2024
The camshaft cover in pre 2021 3.0L Duramax motors is leaking oil/def internally causing oil loss. This is something GM has noted in their TSB pages but has not issued a recall over. This is a hazard to emissions, oil consumption, and the def system. Also could result in premature engine failure.
Incident date: Mar 28, 2024
I got an “engine maintenance requested” notification on my car. I took it to a mechanic and they said the coolant bypass valve is defected
Incident date: May 10, 2025
While driving the car stalled and eventually stopped running. The battery was still on, but there was no power to the engine. The car needed to be pushed out of the road and towed to the dealership for work.
Incident date: Mar 1, 2021
Panoramic sunroof shade came off track causing it to sag.
Incident date: May 10, 2025
Front Rotors purchased on Amazon warped in under 5,000 miles/3 months of normal highway and city driving conditions. Issue caused high vibrations in front end when braking from 40+ mph. Paired with new Wagner OEX pads when installed. Manufacturer’s Warranty period was 24,000 miles/2 years. Rear rotors also warped about 1,000 miles after front rotors did. Front rotors were turned/resurfaced ... Read more
Incident date: May 10, 2025
Front Rotors purchased on Amazon warped in under 5,000 miles/3 months of normal highway and city driving conditions. Issue caused high vibrations in front end when braking from 40+ mph. Paired with new Wagner OEX pads when installed. Manufacturer’s Warranty period was 24,000 miles/2 years. Rear rotors also warped about 1,000 miles after front rotors did. Front rotors were turned/resurfaced ... Read more
Incident date: May 10, 2025
The car starts up the electrical on the dashboard ABS warning light comes on if the car starts it might start right off and drive just fine but then it shuts down into limp mode .
Incident date: Aug 12, 2016
The car randomly goes into LIMP mode when driving in every condition going at any speed, the car has a significant loss of power and needs to be restarted to gain power back. I have almost crashed because of this problem numerous times. Genesis dealership refuses to fix anything because the car doesn't bring back any error codes. This has happened to new and older G70s, there has also been numerou... Read more
Incident date: Apr 19, 2025
Rearview- back up camera works intermittently. Took it to my mechanic replaced battery and camera, back up camera still works intermittently. Took it to Porsche of Spokane, they said that it was not a safety issue and all cameras would have to be replaced for $16,951.81. I have the receipts.
Incident date: Apr 25, 2025
On [XXX] I purchased a brand new 2025 Volvo EX90 from Volvo Cars of North Miami. I’ve been having a number of software glitches since then, but the last incident put my life in direct danger. Yesterday, [XXX] I was driving [XXX] on [XXX] (a four-lane motorway) in Aventura with around 55MPH speed and 76% battery charge. While driving the steering wheel display went dark and at that point, I had ... Read more
Incident date: Apr 25, 2025
The passenger side seat belt light comes on when someone is sitting in the passenger seat. We have had to McGrath Honda in St Charles IL, but they say there is no recall. First time they did a diagnostic and said nothing wrong. Still came on sporadically. Took back, McGrath said they could do a diagnostic but it would cost $159. I said, you already did that. Why not change the sensor. They said we... Read more
Incident date: Sep 19, 2024
Battery light keeps turning on and brake light. Replaced alternator and battery after my vehicle stalled on me on the road, but the issue and problem is still on going.
Incident date: Sep 19, 2024
The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 25V126000 (Power Train) and 23V905000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made awar... Read more
Incident date: May 9, 2025
I notice there is an investigation on the Honda Pilot Stop and start shutting off the engine this also happen to my car twice this week and also once prior to this. There are also issue where the radio will restart when the auto stop and start restart. In the report I don't believe the 2021 Honda Pilot was included.
Incident date: Apr 1, 2025
The contact owns a 2025 BMW X5. The contact stated while driving at approximately 35 MPH, the blind spot warning light was inoperable, and the Forward Collision Avoidance assist sensor warning light was deactivated on the instrument cluster. The contact had taken the vehicle to the dealer, where it was diagnosed and determined that the electrical system and harness had failed and needed to be repl... Read more
Incident date: May 8, 2025
stowing the 2nd row seat breaks the headrest. there are plastic washers in the headrest that break when the 2nd row seat is stowed more than once.
Incident date: Jul 4, 2023
As of today 05/08/25 car will not start, it was also chugging while i was on the freeway and would not go over 50mph
Incident date: Jul 4, 2023
My 2021 Bronco Sport Outerbanks running at 73,000 miles, transmission has given out per Rich Ford Service Dept. I have to spend $10k plus to get it fixed. My warranty ran out. I seen a lot of people having the same issue. Transmission will not go forward or backwards. There should be a recall.
Incident date: May 1, 2025
We bought the vehicle new in 2022. There have been intermittent issues with emergency braking while going in reverse that we wrote off to sensor issues and never reported. Last weekend the Electrical system went haywire. Lots of flashing lights, sounds under the dash, etc. Engine quit and would not start. Was able to get to the dealership after changing the battery. Battery warning light and... Read more
NISSAN
PATHFINDER
(2020) — ENGINE
May 7, 2025
Incident date: Oct 5, 2022
I purchased this car new [XXX]. It was running rough for some time but now has 90,000 miles on it. I took it in for the shifter cable recall. I told them it was running rough. The Ford dealership here in Arkansas said it was coolant leaking into cylinder #2. By researching, I found that Ford issued a Customer Satisfaction Program 21N12 in June 2022 for this specific issue. I never got a noti... Read more
Incident date: May 7, 2025
An error pops on the dash that says steering assist is reduced-drive with care, and the thermostat gauge does not work, nor does the air conditioner and the vehicle fan under the hood is extremely loud. This has been happening intermittently since September 2024. Basic research on the Internet is showing many people have the same issue with these vehicles. Further research suggests possible vehicl... Read more
Incident date: Apr 1, 2025
My engine started shuddering and stalling out on me. This was very dangerous as the car would stall out at street lights and intersections. The check engine light only came on after the car stalled out and has not stayed on during the times that it stalls out. When I went to get a mechanic to check it out they said that they had seen many Hyundai and Kia cars that had the same issues. The issue wa... Read more