Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Aug 9, 2025
The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the engine made an abnormal sound. No warning lights were illuminated. The local dealer was contacted. The contact stated that the manufac... Read more
Incident date: Aug 10, 2025
The front right door top hinge bolts fell out. Believe the bottom one is broke off. Also have vehicle has a seat belt warning alarm indicated. There is a vehicle appointment scheduled for the Thursday August 14, 2025. Did not notice any warning signs. The door separated in the parking lot of a food establishment.
NISSAN
PATHFINDER
(2019) - ELECTRICAL SYSTEM
Aug 11, 2025
Incident date: Aug 10, 2025
MAIN ISSUE 1) My 2018 jeep compass has a very high coolant temperature issue, temperature will exceed 256 also transmission temperatures will exceed 210 My dashboard coolant icon appears and says COOLANT TEMPERATURE TOO HIGH POWER ENGINE OFF ISSUE 2) A! On off power option THE PERSON WHO INVENTED THE POWER ON / OFF A! OPTION NEED TO BR SERVING A LIFE SENTENCE IN PRISON, this “energy effici... Read more
Incident date: Aug 8, 2025
My 2022 Chrysler Pacifica Hybrid periodically has a sudden shutdown warning identical to vehicles in recall 23V-010 (157), where the engine simply shuts down and a message shows to park safely (it happened to me a bunch of times on a highway and I was lucky enough to have room on the road shoulder. My VIN isn’t listed in the recall 157 that seems to take care of this issue, but the symptoms matc... Read more
NISSAN
PATHFINDER
(2014) - UNKNOWN OR OTHER
Aug 10, 2025
Incident date: Aug 7, 2025
Transmission. I believe the transmission is defective. A lot of customers has complained that toyota Highlander 2021 transmission is defective I was driving my car and the transmission went bad, I could not move my car again. I had to tow it to a mechanic and they diagnose that the transmission is bad
Incident date: Aug 10, 2025
225/75R15- was traveling down the interstate about 70 miles after leaving home and right rear tire blew- middle section of tire peeled away and wrapped around axle. Tire pressure was checked the previous night, tread was 90%, and was not earl in morning and not hot out. 2 additional tires blew the same way later in the day at separate times- driver rear and passenger front
Incident date: Aug 10, 2025
Unbearable Sound While Driving the Car, Causing Ear Numbness and Safety Concerns I purchased a certified pre-owned vehicle from the dealership with the expectation that it would be free from defects. On the very first day, during the drive back home, the vehicle began making a persistent rattling noise that was both distracting and concerning. The sound was so severe that it caused ear numbness w... Read more
Incident date: Aug 10, 2025
Shortly after my warranty expired last september ([XXX]) my 2020 Audi A4 Allroad started to experience random episodes of the car's main entertainment touch screen rebooting in the middle of the car being operated. This usually would only happen once or twice during maybe an hour long car ride. Then this spring, starting in mid-March the car started to experience the MMI reboots more often, say 6-... Read more
Incident date: Mar 13, 2025
Install progressively loosens over a couple days and must be reinstalled at least once a week. Used as directed in manufacturers instructions. I have video with date stamps to show
Incident date: Jan 1, 2019
Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly cau... Read more
Incident date: Aug 9, 2025
I purchased a brand-new 2025 Toyota Tacoma TRD Off-Road. From the first day, the steering wheel was off-center and the vehicle vibrated while driving. At around 500 miles, I noticed severe instability and abnormal tire wear. A wheel alignment report showed: Thrust angle: +0.15° (spec: 0° ± 0.05°) Rear toe: Left 0.23°, Right -0.10° (difference: 0.33°, spec ≤ 0.15°) Front caster: Both ... Read more
Incident date: Aug 9, 2025
I purchased a brand-new 2025 Toyota Tacoma TRD Off-Road. From the first day, the steering wheel was off-center and the vehicle vibrated while driving. At around 500 miles, I noticed severe instability and abnormal tire wear. A wheel alignment report showed: Thrust angle: +0.15° (spec: 0° ± 0.05°) Rear toe: Left 0.23°, Right -0.10° (difference: 0.33°, spec ≤ 0.15°) Front caster: Both ... Read more
Incident date: Feb 8, 2025
My car intermittently loses power when I’m driving and I almost got hit yesterday.
Incident date: Jun 1, 2025
The 3rd brake light is known to leak on Chevy cars, which I found out when searching up the issues, which allows water inside trunk without your knowledge and does water damage to the battery and other electrical components that are located in the trunk that controls the dashboard, a/c, radio, power steering and probably even more. Safety risk: makes your dashboard stop working along with the powe... Read more
Incident date: Jun 1, 2025
My transmission is slow when I driving and loss power in hills
Incident date: Mar 1, 2024
I was operating the motor vehicle at roughly 60 mph on a two-lane divided highway around 830AM. I was driving toward the sunrise to the east and passed under a highway overpass. As I cleared the overpass from the shade back into the sun, the vehicle flashed a collision warning on the windshield and immediately applied aggressive braking for no reason. No other cars were in the area around me at... Read more
Incident date: Mar 1, 2024
While driving at interstate speeds and turning left into a curve the steering wheel sticks and you have to forcibly pull it back to drive straight jerking the vehicle dangerously. Possibly a known steering rack issue.
Incident date: Jul 13, 2023
I took delivery of vehicle from dealer on [XXX]. On [XXX] I was driving on the freeway when a high voltage sign and the message "Pull off road when safe" lit up the dashboard. The engine lost all power and I was able to coast to a stop on the shoulder. After 10-15 minutes, the vehicle would restart and I dropped at the dealership for a fix - it had less than 2,000 miles. They kept it until 7/2... Read more
Incident date: Aug 7, 2025
Car was having acceleration issues, loss of power, and stalled while driving. Took the car to the dealership to be assessed for active recall SC336 and they passed the car deeming it was safe to drive. I expressed concern with the safety of driving this car with the symptoms it was showing. They offered no other services. Approximately one month later, the car could not accelerate, lost power, st... Read more
NISSAN
PATHFINDER
(2015) - FUEL/PROPULSION SYSTEM
Aug 8, 2025
Incident date: Jul 16, 2025
This has been an on-going problem since the beginning of the year. For at least the past 7000 miles of driving, my 2019 Honda Pilot has been juttering (Honda Mechanic's Term-not mine). Pursuant to a Honda Technical Service Bulletin on this issue, I paid $1967.06 to change the fuel injectors and spark plugs in the vehicle. This did NOT resolve the problem. Anthony Hart, Customer Complaint Mana... Read more
Incident date: Jul 25, 2025
2021 Chevrolet Tahoe original owner. Fuel control module failures. 1. Failed on 6/29/21 at 5,068 miles. Dealer replaced with GM Part #13537053. 2. Failed on 8/15/22 at 12,130 miles. Dealer replaced with GM Part #13544060 3. Failed on 8/1/25 at 41,247 miles. Dealer replaced with GM Part #13554821 On each failure, vehicle was unable to shift to neutral, power remained on, electrical component... Read more
Incident date: Aug 8, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the loss of power was most frequent while ascending a hill. The RPM level was low while depressing the accelerator pedal. The contact stated that the failure was a ... Read more
Incident date: Aug 8, 2025
•Initial incident: July 2, 2025 •Recurring occurrences: August 8, 2025 Vehicle Issue Description: Several months ago, the vehicle’s check engine light came on. A diagnostic scan was performed at O’Reilly Auto Parts, but no error codes were detected. The vehicle was taken to an independent repair shop for further inspection. The shop found no mechanical issues and confirmed the vehicle was... Read more
Incident date: Aug 8, 2025
•Initial incident: July 2, 2025 •Recurring occurrences: August 8, 2025 Vehicle Issue Description: Several months ago, the vehicle’s check engine light came on. A diagnostic scan was performed at O’Reilly Auto Parts, but no error codes were detected. The vehicle was taken to an independent repair shop for further inspection. The shop found no mechanical issues and confirmed the vehicle was... Read more
Incident date: Aug 6, 2025
Subject: Fuel System Failure Resulting in Engine Damage – 2020 RAM 2500 Pickup VIN: [XXX] Complaint Summary: I am submitting this complaint to formally report a dangerous and costly fuel system defect in my 2020 Dodge Ram 2500 Pickup (VIN: [XXX] ) that has resulted in catastrophic engine damage. Although Chrysler has issued a recall for the high-pressure fuel pump (HPFP) in many 2020 Ram truc... Read more
NISSAN
ROGUE SPORT
(2020) - ELECTRICAL SYSTEM
Aug 7, 2025
Incident date: Aug 7, 2025
When shift lever is moved to Park, the car often does not recognize it is in Park and can't be shut down. It takes a lot of time of moving the selector in and out of Park to finally get the car to recognize it is in Park. During an occasion when the car would not go into Park, the car ran for hours while the driver was at work. This seems to be a known issue (micro switch) with this model. This is... Read more
NISSAN
PATHFINDER
(2023) - ELECTRICAL SYSTEM
Aug 7, 2025
Incident date: Jul 12, 2024
Driving on highway lost all power sudden shut down of motor pulled off highway immediately ,autoshifted into park skidding in gravel unable to restart had towed to dealer,,they put in new under hood battery at my expense (was charging system failure) part needed was backordered. Got truck back home running lower than normal voltage local dealer claiming nothing wrong with it ,,diag from other deal... Read more
NISSAN
PATHFINDER
(2023) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Aug 7, 2025
Incident date: Jul 12, 2024
Instrument cluster malfunction. Entire instrument cluster blacking out every 60 seconds, then rebooting nonstop while driving. While this was occurring, none of the advanced driver assistance systems functioned, nor did the speedometer or other gauges. This occurred while on a trip, and meant having to travel a long distance without having emergency braking, collision warnings or the ability to mo... Read more
Incident date: May 9, 2025
The contact owns a 2017 Ford Escape. The contact stated that while stopped at a red traffic light, the contact noticed an abnormal sound coming from the front end of the vehicle, and there was an abnormal odor inside the cabin. Additionally, the contact stated that the A/C system and heating system became inoperable. The local dealer was contacted, but the vehicle was not diagnosed or repaired. Th... Read more
Incident date: Apr 1, 2025
The contact owns a 2016 Honda Accord equipped with Black Hawk, All Season Tires. Tire Size: 235 40 19 DOT Number: [XXX] . The contact stated that while driving at an undisclosed speed, the front driver's tire fractured. The contact stated inspected the tire and noticed that the outside trim of the tired was fractured and falling apart. The tow truck came and replaced the fractured tire with the sp... Read more
Incident date: Apr 1, 2025
The contact owns a 2016 Honda Accord equipped with Black Hawk, All Season Tires. Tire Size: 235 40 19 DOT Number: [XXX] . The contact stated that while driving at an undisclosed speed, the front driver's tire fractured. The contact stated inspected the tire and noticed that the outside trim of the tired was fractured and falling apart. The tow truck came and replaced the fractured tire with the sp... Read more
Incident date: Aug 2, 2025
I’ve been experiencing a buzzing sound whenever I turn the steering wheel, and the more I drive the vehicle, the louder the noise becomes. I took it to a local shop, and they advised me that the power steering rack is going bad — a very common issue in 2017–2019 Ford Explorers, especially around the 100,000-mile mark. They provided a quote of $2,652.86 to have it replaced. I was also warned ... Read more
Incident date: Aug 4, 2025
After the trailer collapsed, I’m deeply concerned for my children’s safety and the safety of others. Despite raising these issues, the manufacture Grand Design has deflected responsibility and refused to act, even while under warranty. I kindly request immediate attention and a formal response. I previously brought it to Grand Design in Elkhart, Indiana while it was under warranty, but they de... Read more
Incident date: Jul 27, 2025
The seat belt anchor for the lap belt has separated from the anchor point. It appears the cable is pulling apart as can be seen in photos I will be attaching. This is a huge safety concern however Rivian is telling us this is from a driver sitting on the seat belt. I am denying this accusation because we have cab facing cameras that detect this kind of behavior.
Incident date: Jul 17, 2025
dash lit up with ABS, traction control, and ESC warnings. Technician stated the entire brake system needed to be rebuilt. There is currently no ETA on when the parts to be able to accomplish this will be available.
Incident date: May 1, 2025
I have a 2019 Jeep Cherokee, on August 6th around 545AM, while on Highway 70E In Maryland, my Transfer Case completely seperated itself (Per Repair Shop). I immediately pulled over, there was lots of smoke. Roadside Assistance towed my Vehicle to repair shop. Repair Shop and Jeep Dealership have told me that the Transfer Case won't be in for approximately 2 Months, due to the Large Quantity on O... Read more
Incident date: Nov 15, 2024
Vehicle: 2025 Hyundai Tucson SEL Approximate Date of Incident: [XXX] Description of Problem: While driving at normal speed, the dashboard display and exterior lights suddenly turned off, then reset. The speedometer and warning lights disappeared, then reappeared after a few seconds. This has happened once and I am concerned for my safety, especially if driving at night or in traffic. This issue ... Read more
Incident date: May 5, 2024
While i have a few recalls i plan on needing service from Mercedes for, I just found out that Mercedes has a Class action lawsuit involving my C class mercedes C300 from 2010-2022 years. I was driving and ran into a pothole. My car rear started making noise and sounds. I went to the auto shop amd was told my rear subframe was damaged and would cost over 2,000. I and putting in a complaint to ma... Read more
NISSAN
PATHFINDER
(2022) - POWER TRAIN
Aug 7, 2025
Incident date: May 15, 2025
Multiple Ttansmission failure, Torque Converter failure which leads to a completely destroyed transmission, vacuum pump to transmission fails which then completely destroys the transmission, transmission cooler failure which destroys said transmission. Due to parts availability, GM continues to replace with reman transmission which continues to fail. 6L80E transmission. Engine catastrophic fa... Read more
NISSAN
ROGUE SPORT
(2020) - WHEELS
Aug 6, 2025
Incident date: Aug 6, 2025
REAR WHELLS BEARINGS DAMAGED AT ABOUT 59 000 MILES DRIVEN ON FLAT SERFACES. CAR PARKED IN GARAGE. DEALER STATED THAT BEARINGS HAVE TO BE REPLACED.
Incident date: Aug 6, 2025
My 2022 Prius LE hood latch does not work. It does not click and hood stays locked. They told me at Walmart that the hood latch is probably corroded somewhere or defective. It takes two people to open the hood. My vehicle has 54,490mi. This has happened twice now in 2 months. I have not purchased an extended warranty and this is something that should not be happening until over 100,000 miles. I've... Read more
Incident date: Jul 29, 2025
Fiat dealers do not have the ability to address this recall, spoke to FCA customer service and the FIAT representative was unable to find any dealer with in the Dallas, Fort Worth area that had the equipment to service this recall. FCA has abandoned the 2020 Fiat 124 Spider for service leaving a critical safety component unprepared. Airbag recall number 24V-694
Incident date: Aug 5, 2025
The auto start/stop system failed to restart at a stop light. This was an issue on the older MDX and TLX vehicles with the 3.5L V6 which resulted in a large recall. The recall has not been extended to cover the 2025 MDX and the dealership is refusing to fix the issue or acknowledge it despite having a video to prove it occurred. Acura is knowingly selling these vehicles with a dangerous safety def... Read more
Incident date: Aug 5, 2025
The auto start/stop system failed to restart at a stop light. This was an issue on the older MDX and TLX vehicles with the 3.5L V6 which resulted in a large recall. The recall has not been extended to cover the 2025 MDX and the dealership is refusing to fix the issue or acknowledge it despite having a video to prove it occurred. Acura is knowingly selling these vehicles with a dangerous safety def... Read more
Incident date: Sep 20, 2024
Air bag light came on in the instrument panel. I took it to the dealership along with oil change. They scanned the airbag problem and it came back that the passenger front seatbelt had open circuit. My vehicle is not part of the current recall for this issue. I want to let you know that my build of my vehicle should fall under the current recall for the ongoing build dates with this issue.
Incident date: Aug 5, 2025
There is an active recall. I went to the dealer to have it resolved. I was told there is no fix and not sure when there will be a resolution. That is unacceptable in my opinion. Especially when it pertains to the battery and there is a heightened risk for fire. I am reliant on having a vehicle to get to work. This concerns me deeply and should be fixed or considered a lemon based on no resol... Read more
NISSAN
ROGUE SPORT
(2017) - VEHICLE SPEED CONTROL
Aug 6, 2025
Incident date: Jul 31, 2025
While driving approximately 65 MPH on an interstate highway, the vehicle's check engine light illuminated. Very shortly after, the dashboard screen displayed the message "propulsion power reduced," and the internal combustion engine turned on. The vehicle's power was significantly reduced, almost causing an accident when another car started merging without checking their blind spot, forcing me int... Read more
Incident date: Jul 1, 2025
My 17 year old son drove across town about 6-7 miles from home, on a back road. Out of nowhere, his 2015 TLX started to make a sound like knocking or thumping. Just moments afterwards, most if not all of the engine warning lamps illuminated at once.. He pulled off as best he could there was a loss of power and massive amounts of steam pouring out from the under hood. At sunrise I went to the ca... Read more
Incident date: Aug 5, 2025
A check engine light on a Mercedes-Benz Metris, accompanied by a P052E code, often indicates a problem with the Positive Crankcase Ventilation (PCV) system, specifically the PCV regulator valve or its associated components. This code signals that the Powertrain Control Module (PCM) has detected an issue with the crankcase pressure, suggesting a malfunction in the PCV system's ability to regulate p... Read more
Incident date: Aug 5, 2025
I have experienced several incidents where I am driving on open road with no obstructions in front of my vehicle and the collision braking feature suddenly engages. This has led to vehicles behind me almost rear ending my car due to the unexpected, strong, and abrupt nature of the braking on open road.