Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jun 1, 2025
90k miles on my 2019 Tahoe. Mechanic said I need a new transmission?? What are my options. My VIN isn’t showing a recall. How can GM get away with this issue and not replace???
Incident date: Jun 5, 2025
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the engine sounded abnormally rough, with a knocking sound coming from the engine. In addition, several unknown warning lights were illuminated. The contact stated that the veh... Read more
Incident date: May 5, 2025
From the day we purchased this used vehicle, the check engine light came on. We had to have the catalytic converter replaced next. Now we’re having oil leak issues. Multiple oil leaks have been repaired, and I’ve most recently paid over $700 to have this issue resolved. A week after the Hyundai dealership repaired it, the vehicle is leaking oil again. We have to add oil about every 5-7 days. T... Read more
Incident date: May 5, 2025
From the day we purchased this used vehicle, the check engine light came on. We had to have the catalytic converter replaced next. Now we’re having oil leak issues. Multiple oil leaks have been repaired, and I’ve most recently paid over $700 to have this issue resolved. A week after the Hyundai dealership repaired it, the vehicle is leaking oil again. We have to add oil about every 5-7 days. T... Read more
Incident date: May 5, 2025
The starter and electric problems. The vehicle has been serviced 5 or 6 times each with the problem the issues has not been resolved. Is there a recall in any of the said problems above. No, incident occurred, it is a repair failure. Problem has not been fixed and diver has been back and forth to the dealer over and over with same problem, the diver wants to know if there are recalls on ignition ... Read more
Incident date: Jun 2, 2025
Received the following message "Supplemental Restraint System Problem. See Your Dealer" on my car dashboard. Brought to dealer and was told the issue was with the front passenger airbag cut on/off indicator. Was told this needed to be fixed or the airbag would not work. It was not covered by Honda as it was over 3 years and 36000 miles. Spoke to Honda and was informed I am not the only on... Read more
Incident date: Nov 20, 2024
I had reported prior about My engine light warning. I now have a letter stating that the warranty on this was extended due to a recall that applies to my vehicle. I would like to add that my vehicle is a AMG and shows a different vehicle in your system when I enter the vin number.
Incident date: Jun 5, 2025
On two separate occasions, while unattended and sitting in my garage, the vehicle seemed to be attempting to start by itself. Instrument panel warning lights were all flashing on and off with ignition clicking. The key fob was nowhere near the vehicle. I started the vehicle but then WAS UNABE TO SHUT THE ENGINE OFF by pressing the ignition button. ALSO FEARED THE POSSIBILITY OF AN ELECTRICAL FIRE.... Read more
Incident date: Jun 5, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the passenger's side of the windshield had detached. The dealer was contacted.... Read more
Incident date: Jun 5, 2025
Our 2019 Nissan Rogue SV crash warning light came on the instrument cluster, also it stopped letting me know when I was going over the lane. The warning sign is still coming on and will not turn off. The button switch on left section on the steering wheel do not functioning. After a diagnostic test it was shown to be the forward collision warning (FCW). I understand that this seems to be a probl... Read more
NISSAN
ROGUE SPORT
(2021) — AIR BAGS
Jun 5, 2025
Incident date: Feb 4, 2025
The leather dashboard came off. We were offered to fix it for $6,000, even though the car had an extended warranty through the dealership. Mercedes corporate and the dealership came back and said they would fix it for $3,000. We reluctantly paid the $3,000 to have the dashboard fixed. A year later, the same defect occurred, and the Mercedes dealership said there is no warranty on the work done. W... Read more
Incident date: May 2, 2025
The 2.0 ecoboost engine 2017 Ford Edge Titanium coolant leaking into many places. White smoke coming from exhaust flooding into the streets I have been told the Long block issue as well. The vehicle was at an independent service center where it sat for over three weeks while they worked hard trying to find the issues. Finally they advised me to get a second opinion through Ford which I did f... Read more
Incident date: May 2, 2025
The 2.0 ecoboost engine 2017 Ford Edge Titanium coolant leaking into many places. White smoke coming from exhaust flooding into the streets I have been told the Long block issue as well. The vehicle was at an independent service center where it sat for over three weeks while they worked hard trying to find the issues. Finally they advised me to get a second opinion through Ford which I did f... Read more
Incident date: May 2, 2025
Our 2021 Nissan Rogue stalls in Traffic, Park Brake Alert pops up when not on, Radio doesn’t work sometimes, Gas Pump doesn’t click off when full so have to watch or it spills on car and ground, inside Pillars between fr-windshield and front driver and passenger windows leak when I run it through the car wash, there are constant glitches with it that we’ve taken in and they say it doesn’t... Read more
Incident date: Jun 4, 2025
The bolt/fastner holding the control arms almost backed all the way out. I was driving and heard metal sound it got worse on the drive home. I also noticed the alignment to get worse and when I got home I looked and the bolt/ fastner almost came out. There is a tesla recall for only a small percent for my year with that issue. Tesla wants 4k to replace it. It is a huge safety issue. I have a... Read more
Incident date: Jun 4, 2025
The contact owns a 2012 Kia Optima. The contact stated that while his daughter was driving on the highway at 65 MPH, the vehicle lost automotive power, with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the internal bearings had failed, and the engine needed to be replaced. The vehicle... Read more
Incident date: Mar 1, 2025
The contact owns a 2017 Nissan Altima. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before accelerating. The vehicle returned to normal functionality, but the failure became a regular occurrence. An unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was n... Read more
Incident date: May 1, 2025
In under 5,000 miles, my vehicle consumed over 5qt of oil. No indication of leaking. Took to an auto shop with ASE-certified technicians who verified that the vehicle is over-consuming oil. They explained that the rings around the pistons are no longer sealing properly, allowing combustion to escape. This explains the char marks on my dry dip-stick, which I checked immediately when my engine light... Read more
Incident date: Jun 2, 2025
RE: NHTSA recalls 22V-696 and 23V-62 While parked at a State Camp Ground the Carefree Awning opened violently. If someone had been standing outside near the Van they surely would have bee hit/injured. Conditions; Sunny afternoon, no Wind, Flat surface. I am the 2nd Owner of the Winnebago Travato Camper Van. Through my own research prior to buying the Van I was aware that there had been issues wi... Read more
Incident date: Oct 12, 2024
I had placed my personal items - purse, keys, phone, etc. in my unlocked vehicle in a safe location behind my condo building. I was running across to mail something and come right back. When I returned a short time later, the car had locked itself with my items inside. I found out after googling this later, that multiple people have had this issue -- when their key fobs have gotten low on battery,... Read more
Incident date: Jun 3, 2025
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made... Read more
NISSAN
PATHFINDER
(2014) — FUEL/PROPULSION SYSTEM
Jun 3, 2025
Incident date: May 16, 2025
It appears that my Volkswagen Tiguan is experiencing an issue where the fuel nozzle shuts off prematurely during refueling, requiring multiple attempts to fill the tank completely. There have been no recalls on my vehicle, but it is getting to the point where I can barely fill my tank up due to prematurely shutting off. This has been an ongoing issue
Incident date: May 26, 2025
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the traction control and brake warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed and determined there was no communication with the HCU brake controller. The contact was informed that the part for the recall repair was not available. The contact received notificatio... Read more
Incident date: May 26, 2025
Transmission consistently shifts hard, both up and down gears, and has a constant vibration in overdrive gears at 45-55 MPH. Transmission was inspected and found to have a bad valve body which was replaced. Vibration did not subside. Within 6 months, rough shifting returned and increased in frequency and force. Down shifting at braking becomes stuttered and can cause the vehicle to continue furthe... Read more
Incident date: May 31, 2025
The "start/stop" function has always been an issue and also the response to acceleration. Luckily the start/stop failed at the mailbox in front of our home. The car shut off just like at a light but instead of picking back up upon acceleration, it completely died. We have had it shutter and slowly pick up in an intersection before but we have learned to really over exert the acceleration to com... Read more
NISSAN
PATHFINDER
(2017) — ELECTRICAL SYSTEM
Jun 3, 2025
Incident date: Sep 1, 2024
The contact owns a 2013 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that for the past... Read more
NISSAN
PATHFINDER
(2020) — POWER TRAIN
Jun 3, 2025
Incident date: Jun 2, 2025
The Honda CRV is skipping/stuttering/juddering when accelerating between 25-45 mph. This has caused an issue when pulling out onto a highway. The mechanic advised me to have the VTC Actuator checked. Looking on line there is not a recall, but there are several safety bulletins and lawsuits connected to this issue. My vehicle was purchased used.
Incident date: May 21, 2025
While stopped at a traffic light or in an intersection preparing to make a turn, the vehicle’s engine will randomly shut off. Simultaneously, a pre-collision warning appears on the display. This causes the vehicle to become temporarily disabled, even as oncoming traffic approaches. To recover, the driver must shift the vehicle into park, restart the engine, and quickly accelerate out of the way ... Read more
Incident date: May 21, 2025
While stopped at a traffic light or in an intersection preparing to make a turn, the vehicle’s engine will randomly shut off. Simultaneously, a pre-collision warning appears on the display. This causes the vehicle to become temporarily disabled, even as oncoming traffic approaches. To recover, the driver must shift the vehicle into park, restart the engine, and quickly accelerate out of the way ... Read more
Incident date: May 26, 2025
This vehicle was purchased by a friend with the factory tow package. No modifications were made before my purchase three years ago. I installed a factory brake controller for a travel trailer I purchased. The software was enabled with Forscan, and the dealer updated the software to the latest available. Even with a new seven way plug, the truck displays "trailer disconnected" when using the slide ... Read more
Incident date: May 19, 2025
Every few months, my car receives a warning stating "Front passenger safety restraint system fault". This error noted that there are issues related to checking the front passenger seatbelt/airbag status, and that they may not work as expected. Tesla has tried to repair this 4 times on my car already, but the error keeps coming back after a few months. This is now the 5th time this is happening in ... Read more
Incident date: May 3, 2015
STRUCTURAL FAILURE & AIRBAG FAILURE Crash on the bend of a dangerous Utah road. Lost control and vehicle crossed center line striking another vehicle headon. The cab separated from the frame of the truck. The airbags did not deploy.
Crash
2 injured
Incident date: Apr 1, 2023
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 8,5... Read more
Incident date: Apr 1, 2023
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 8,5... Read more
Incident date: Apr 1, 2023
Transmission failure in under 3 years. I replaced my transmission and rear assembly in 2022-23. It started with pressing the gas pedal and the car wouldn’t accelerate while in heavy traffic. I spent over $3,000 on a brand new engine. Come 2024 the exact same problem with the repair price being quoted at around $7,000. There was no hard driving on the car so I don’t understand how it’s going ... Read more
Incident date: Dec 5, 2022
Transmission shifting hard while pulling lawn trailer. Truck goes into limp mode, exhaust brake shuts off, and check engine light comes on P0747. Dealer said bad valve body which could have damaged transmission. No parts in sight. Known GM issue bot my 2023 3500HD is not covered in recall????
NISSAN
PATHFINDER
(2024) — ENGINE
Jun 2, 2025
Incident date: Nov 28, 2024
Throttle Body Failure. Availiable for inspection upon request. This faulty part, a Mikuni 55mm throttle body, which came OEM with my 2023 Harley-Davidson Milwaukee 8 Streetglide FLHX placed me and my Wife in harms way by shutting down the engine rpm while trying to make a left turn on a motorcyle which a rider uses to compensate for the lean needed with turning. Upon restart the engine would not s... Read more
NISSAN
PATHFINDER
(2024) — BACK OVER PREVENTION
Jun 2, 2025
Incident date: Nov 28, 2024
The contact owns a 2021 Ford Ranger. The contact stated while reversing, the back over prevention system failed to function as intended. The contact stated that the message to “See the Dealer for Repair” was displayed. The back over prevention camera system had displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed rear-aide back-over camera. The con... Read more
Incident date: May 11, 2025
Tesla has just informed me about a safety concern on the 2019 M3 They explained that despite of the car not giving me a notification, it is showing on their end that my car has an airbag safety concern and by law they have to tell me. So I asked why this recall is not being addressed and fixed by Tesla. They told me that is my choice and if I choose to be safe I have to pay. This is not accepta... Read more
Incident date: May 11, 2025
Tesla has just informed me about a safety concern on the 2019 M3 They explained that despite of the car not giving me a notification, it is showing on their end that my car has an airbag safety concern and by law they have to tell me. So I asked why this recall is not being addressed and fixed by Tesla. They told me that is my choice and if I choose to be safe I have to pay. This is not accepta... Read more
Incident date: Jun 1, 2025
The active headrest shot off without cause and whiplashed my head and neck. There was not an accident or any reason for it to go off.
1 injured
Incident date: May 31, 2025
Paint defect. Paint faded and clouded on vehicle due to cheap paint used during manufacturing. I was never notified about the extended warranty. I contacted Honda and let them know, but was told the warranty ended. I financed my vehicle through American Honda for 5 years, and serviced my vehicle via Honda dealerships. Never did this come up as a possible repair that I could have fixed by them. I w... Read more
Incident date: May 30, 2025
I have had numerous incidents since I purchased the vehicle in April of 2023. The first was when it would not start. It continuously ran through all of the error messages and simply refused to start. This happened numerous times, leaving me stranded for 20 minutes or longer. Then, the safety features would randomly stop functioning, and I would receive error messages stating that they were disable... Read more
Incident date: May 30, 2025
Component/System That Failed: The airbag system failed to deploy during a frontal collision. The vehicle’s front driver and passenger airbags did not activate at the time of impact. The airbag system is still present in the vehicle and is available for inspection upon request. ⸻ Safety Risk: The failure of the airbags to deploy during a significant front-end collision put my safety and the s... Read more
Crash
Incident date: May 26, 2025
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Incident date: May 26, 2025
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Incident date: Apr 28, 2025
Brake actuator or booster accumulator, always has been failing on Toyota/lexus hybrids, they need to do another bulletin or TSD because the malfunction is unsafe and many drivers are reporting it
NISSAN
ROGUE SPORT
(2019) — POWER TRAIN
May 30, 2025
Incident date: Nov 1, 2023
My truck has a known recall from GMC which results in total loss of propulsion. It has not failed yet, but this is dangerous to me, my family/kids, and potentially others on the road. I have made multiple attempts to speak with GMC about the issue and also my local dealer. Neither group will provide concrete information as to when they can look at/service my truck even though there is a known re... Read more