Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jul 16, 2025
Backup camera went blank. The screen said camera not available contact dealer. This was about a month ago. It took a week to get an appointment at the dealer to get it checked. I had to replace the camera. It cost almost $900. On several occasions as I backed out there were cars and people I could not see until they were very near to my car. I saw there is a recall for cameras starting with the ... Read more
Incident date: Jan 16, 2025
Sometimes while making ordinary and safe traffic maneuvers the Lane Departure Warning system sometimes emits a very loud, distracting, and startling emergency chime. In particular it does this while turning into parking garages or driveways, which are already high-workload moments with high likelihood of nearby pedestrians and other vulnerable road users.
Incident date: Sep 19, 2024
The contact owns a 2020 International MV607. The contact stated that while driving 60 MPH, an abnormal thunder-like sound was heard coming from the vehicle, with several unknown warning lights displayed on the instrument panel. The contact stated that the vehicle began to jerk violently while shaking the contact was in the seat. The contact immediately pulled off to the shoulder of the highway. Du... Read more
Incident date: May 16, 2025
I have had this 2012 for a little over a year, within the past 6 months periodically the check air bag system warning lamp comes on if I make a sharp turn or move the steering wheel very fast. On the guage it says that the passenger side air bag is off..This issue just came out of no where, but generally the car runs great
Incident date: Sep 15, 2025
I was driving south on I-25 when lights started flashing snd then i lost power and had to coast to the shoulder with no means to expedite my exit from the interstate. At the coasting point white heavy smoke came from tail pipe. . I know there is a recall for 21-24 models. For the very problem i had. The recall now has no fix. This needs fixed
Incident date: Oct 9, 2023
Going through oil so fast excessive oil use
Incident date: Sep 15, 2025
PTU failure at 65,000 miles. Unknown timeline for the replacement part
Incident date: Sep 12, 2025
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing th... Read more
Fire
Incident date: Sep 12, 2025
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing th... Read more
Fire
Incident date: Sep 12, 2025
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing th... Read more
Fire
Incident date: Sep 13, 2025
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel fractured. The contact stated that the steering wheel independently moved back and forth. The contact stated that the failure was persistent and a safety issue. The vehicle was diagnosed by an independent mechanic with a fractured steering wheel bolt. The contact was informed that ... Read more
Incident date: Sep 13, 2025
Vehicle displayed "Shift to Park" error and would not shut off. This occurs after the shifter is placed in the park position. By any standard, a defective component that prevents the car from being shut off is an extreme safety concern and needs immediate attention. Additionally, the instrument panel remains illuminated and the aux power items continue to function. This has happened multiple... Read more
NISSAN
PATHFINDER
(2023) - SERVICE BRAKES
Sep 15, 2025
Incident date: Sep 15, 2025
Jeep Wrangler Unlimited ABS, Brake, & Traction Control warning lights all came on at once while driving. Once jeep stopped vehicle went into limp mode limiting power and MPH to less than 30 MPH. Which is a huge safety problem when all the roads to and from out house are 45 MPH. ABS Module is bad per the dealer. Vehicle is VOR in the system, and undriveable. No estimate when a new part will arrive.
Incident date: Sep 15, 2025
I am writing to bring to your attention a potential public safety concern regarding the Spotify app when used in millions of vehicles with Apple CarPlay. During certain advertising segments, Spotify intentionally blocks steering wheel skip controls, forcing drivers to interact directly with the vehicle touchscreen or their mobile device — taking their hands off the wheel and eyes off the road... Read more
Incident date: Sep 15, 2025
The contact owns a 2022 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where the emission purge pump was replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance in adding the VIN to a recall. The fail... Read more
Incident date: Sep 5, 2025
there is a recall for 2008-2015 Mercades Benz c-300 c/w204. this recall talks about the rear subframe rusting out early on this car. we have a 2015 c300 c/w205. this car is seeing the same early rust seen in the other c-300. the dealership is refusing to do right by the warranty because it is a c/w205 even thought this is a known problem for this year and type of car. I am making this because it s... Read more
Incident date: Sep 5, 2025
The contact owns a 2023 Toyota Venza Hybrid. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked vehicle. No injuries were reported, and no police report was filed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. A manufacturer's investigator... Read more
Crash
Incident date: Sep 1, 2025
Water pump failure or malfunctioned causing the engine to over heat and then to engine stall going 75 mph. After having it towed it was determined the water pump was leaking. It put myself and others at risk of an accident. The water pump sits directly in the center of the engine so it can’t be inspected so easily and only option is to just replace. The water pump was confirmed by a licensed Lin... Read more
Incident date: Sep 1, 2025
I am the owner of a 2023 Genesis GV80 and have experienced a recurring issue with the vehicle’s windshield. I have owned the vehicle for nearly three years and, in that time, have spent more days driving with a cracked windshield than without. Even the smallest of impacts, such as minor stone chips, immediately expand into large cracks, leaving no opportunity for a standard resin repair through ... Read more
Incident date: Aug 4, 2025
The contact owned a 2021 Ford F-450 Super Duty. The contact stated that while driving 35 MPH on an 8 percent decline and pulling a trailer, the vehicle slightly responded upon depressing the brake pedal. Additionally, the transmission failed to downshift and was stuck in 10th gear. The contact pumped the brakes; however, the failure persisted. The contact drove into the shoulder of the roadway, an... Read more
Fire
Incident date: Aug 4, 2025
The contact owns a 2025 Ram 1500. The contact stated that the check engine warning light was illuminated at start-up. The contact stated that the following day, the vehicle was taken to a dealer and was diagnosed with several cylinder misfires. An unknown repair was performed; however, the check engine warning light returned the following day. The vehicle was taken back to the dealer, and the cont... Read more
Incident date: Aug 4, 2025
The contact owns a 2025 Ram 1500. The contact stated that the check engine warning light was illuminated at start-up. The contact stated that the following day, the vehicle was taken to a dealer and was diagnosed with several cylinder misfires. An unknown repair was performed; however, the check engine warning light returned the following day. The vehicle was taken back to the dealer, and the cont... Read more
Incident date: Sep 12, 2025
I was told by dealership that my transmission needs replaced. As per Reddit, this year make and model has had many issues with transmissions needing to be replaced as soon as 50,000 miles. I’m not understanding why there has not been a recall on these specific transmissions. Dealership is wanting to charge me $12,000 for replacement. I don’t have that type of money especially when I owe $17,00... Read more
Incident date: Sep 12, 2025
The contact owns a 2019 Ford F-150. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine compartment. The cam phaser was replaced, but the vehicle continued to experience hesitation and shuddering while driving. The vehicle was taken back to the local dealer, and the transmission was replaced. The contact indicated that 20,000 miles later... Read more
Incident date: Sep 12, 2025
The contact owns a 2019 Ford F-150. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine compartment. The cam phaser was replaced, but the vehicle continued to experience hesitation and shuddering while driving. The vehicle was taken back to the local dealer, and the transmission was replaced. The contact indicated that 20,000 miles later... Read more
NISSAN
PATHFINDER
(2013) - AIR BAGS
Sep 15, 2025
Incident date: Jun 11, 2025
The brakes have been replaced also rotors now I am removing pads again in the front less the 6 month noise. The whole radiator system was replaced and I had to remove the new expansion tank again along with 2 holes air bag light came on but went out so did the brakes light I do not there's no ground to this vehicle what so ever there also electric issues.
Incident date: Sep 15, 2025
The brakes have been replaced also rotors now I am removing pads again in the front less the 6 month noise. The whole radiator system was replaced and I had to remove the new expansion tank again along with 2 holes air bag light came on but went out so did the brakes light I do not there's no ground to this vehicle what so ever there also electric issues.
Incident date: Sep 12, 2025
My 2018 ford focus broke down in the middle of the road on [XXX] leaving it undrivable. The engine light came on and it gave an error saying “system engine fault, service now” I had it towed to Legacy Ford in Corbin KY on [XXX] and was they advised it was due to a recall with the with Oil Pump Drive belt and told me it would be covered but they didn’t know how long it would take….after hav... Read more
Incident date: Sep 8, 2025
The electronic parking brake engages on its own and locks causing the rear tire to lock while driving which then causes friction and the tire to smoke heavily which could cause fire or bad accident. I have replaced caliper, caliper actuator, rotor, brake pad, wheel speed sensor, wheel bearing and nothing has fixed the issue
Incident date: Sep 8, 2025
The electronic parking brake engages on its own and locks causing the rear tire to lock while driving which then causes friction and the tire to smoke heavily which could cause fire or bad accident. I have replaced caliper, caliper actuator, rotor, brake pad, wheel speed sensor, wheel bearing and nothing has fixed the issue
Incident date: Sep 8, 2025
Check engine light came on. 4 new engine coils and spark plugs. Carb cleaner in gas. Check engine light on again then while driving car jerked and check engine light blinking. Code 420 catalytic converter. This vehicle was under recall for same issue but was ok at time of recall. Was checked at Kia dealership u see recall time.
Incident date: Sep 12, 2025
Purchased certified vehicle from Wray Ford on 2/23/24. Car was previously leased by FMCC and still listed as a Ford Fleet Vehicle in Michigan as of 9/12/25. VIN confirms it falls under Ford safety recall 24S79, which was never performed. Vehicle experienced unintended acceleration and non-responsive braking, behaving autonomously. FordPass Connect, FMCC, and Wray Ford all confirmed it was unsafe t... Read more
Crash
Incident date: Mar 1, 2025
During a stop the car dives to the right. After removing the right rear tire the subframe is rusted and components are no longer connected to the sub frame
Incident date: Jun 5, 2025
The vehicle jolts when placed from park or reverse to Drive after being driven 30 or more minutes or driving 10+ miles. I had previously sent it to 3 different dealerships and only one was able to temporarily resolve the issue. They had to adjust the issue through a computer system. However, after 6-12 months, it is happening again. I feel that is a property or safety issue for drivers because, th... Read more
Incident date: Jun 5, 2025
The vehicle jolts when placed from park or reverse to Drive after being driven 30 or more minutes or driving 10+ miles. I had previously sent it to 3 different dealerships and only one was able to temporarily resolve the issue. They had to adjust the issue through a computer system. However, after 6-12 months, it is happening again. I feel that is a property or safety issue for drivers because, th... Read more
Incident date: Jun 5, 2025
Head rest deployed out of no where and we can’t reset it.
Incident date: Sep 4, 2025
My vehicle has relatively low miles on it, it does not get driven very often. Once I had done the first oil change I had to pay for after the dealer covered maintenance warranty was over for the oil changes was when I started having the problems. Three separate times the low oil light came on the dash and I had to add oil to my engine, about a total of 3 quartz. I told the first dealer that I was ... Read more
Incident date: Feb 10, 2023
My 2025 Jeep Grand Cherokee 4xe began with an intense burning smell followed by the “Service Hybrid Electric Vehicle” warning light illuminating. After this, the vehicle experienced numerous electrical issues with the infotainment system, and the air conditioning failed. At one point, both the service and battery lights came on and the car lost all power, would not shift from park, and could n... Read more
Incident date: Feb 10, 2023
My 2025 Jeep Grand Cherokee 4xe began with an intense burning smell followed by the “Service Hybrid Electric Vehicle” warning light illuminating. After this, the vehicle experienced numerous electrical issues with the infotainment system, and the air conditioning failed. At one point, both the service and battery lights came on and the car lost all power, would not shift from park, and could n... Read more
Incident date: Feb 10, 2023
The anti lock brakes warning light is illuminated and dealership has no repair parts to fix the defect resulting in an unsafe condition. this also results in an inability to operate the cruise control function of the automobile . The condition has existed for over one year with no ability to obtain the needed repair parts to remedy the situation. obviously Stellantis has no interest in resolving ... Read more
Incident date: Sep 5, 2025
My vehicle will jerk into the left lane of the road when lane keeping assistance is activated. It appears isolated only to situations when I am travelling on roads that were recently repaved and lines haven't been painted yet. However, these roads are equipped with consistent reflective indicators marking the center of the road because these roads remain unpainted for months. There are many of the... Read more
Incident date: Nov 15, 2024
The transmission stalls to get up and go after it has been driven for a short while causing it to slow down traffic and causing a slight risk trying to pull over to the side to allow drivers behind pass by. Once the driver stops at more than 5 stops is when the vehicle begins to hesitate to work properly.
Incident date: Sep 12, 2025
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.
Incident date: Sep 12, 2025
Was advised by a law enforcement officer the high-mount stop lamp lens had detatched from the lamp housing. Apparently, the adhesive holding the plastic lens had deteriorated and allowed seperation of the components. The LED circuit board is now exposed to the elements. This without a doubt will cause the CHMSL to fail due to water and salt intrusion. Additionally, the non-diffused LED's are blind... Read more
Incident date: Sep 12, 2025
Was advised by a law enforcement officer the high-mount stop lamp lens had detatched from the lamp housing. Apparently, the adhesive holding the plastic lens had deteriorated and allowed seperation of the components. The LED circuit board is now exposed to the elements. This without a doubt will cause the CHMSL to fail due to water and salt intrusion. Additionally, the non-diffused LED's are blind... Read more
Incident date: Aug 11, 2025
All 5 tires dry rotting at tread vehicle has 20k miles and is a 2024 model year Drivers rear blew out while driving
Incident date: Aug 11, 2025
All 5 tires dry rotting at tread vehicle has 20k miles and is a 2024 model year Drivers rear blew out while driving
Incident date: Sep 12, 2025
At random intervals, I get the following faults on start: Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High-Beam Problem
Incident date: Jul 30, 2025
My back rear window basically shattered while it was just sitting. There was nothing that hit it. I had just driven it to. work and had the rear defrost on while I was driving. A little while after I arrived at work the window just sounded like it exploded.
Incident date: Aug 5, 2025
To the left of the steering wheel, there is a button for “Max Windshield Defog”. When this button is pressed, the fan speed slows down and does not help clear visibility of a foggy windshield. Instead, the driver must navigate through several on screen menus to find and manually adjust for windshield defog, which is a safety concern while operating the vehicle.