Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Aug 15, 2025
The piston went through the top of my engine with my entire family in the car. We managed to get to a mechanic. And bring it to the dealership. We are very lucky to be alive.
Incident date: Jun 2, 2025
I believe there is a class action lawsuit for timing chains and oil pumps on BMW years 2012-2015 with N20/N26 engines. My vehicle is an exact match for this recall but it dos not show for BMW or even on your website. How do I proceed with this matter since it is something that I should not have to pay for. Can you please advise further.
Incident date: Sep 6, 2025
The contact owns a 2016 Chevrolet Silverado 2500. The contact stated while driving 45-55 MPH and hauling a trailer, there was an abnormal clunking sound coming from the vehicle. The vehicle was shuddering abnormally, and the wheels locked up for approximately 4-seconds. The contact stated that the transmission was shifting hard. The thermostat light was illuminated. The local dealer was not contac... Read more
Incident date: Sep 6, 2025
The 2024 Ford expedition brakes was not working at the time of the accident, we later found that there was a recall on the brakes. PMA companies is the TPA for the Victaulic Companies, please see accident description below: Insured driver states she Pulled in driveway and was trying to park vehicle. Driver hit the brakes all the way down and the vehicle did not stop. Vehicle went through drivers f... Read more
Crash
Incident date: Sep 29, 2025
Back up camera consistently does not turn off. Audio system, including turning signals and reverse alert do not activate. This continues to be a safety risk despite numerous software updates that have allegedly fixed the issues.
Incident date: Sep 29, 2025
Nothing has happened yet but they are not remedying this recall until late December. I have children and that is a huge safety risk and completely unacceptable.
Incident date: Sep 29, 2025
I took the vehicle to the service station because it takes a long time to stop, and I braked close to a vehicle on several occasions. They replaced the brake pads, and when I took the baby in, it was worse. When they finally agreed to let me take the baby in for another inspection, they said they would have to remove and reinstall the parts. Two months later, my baby started doing the same thing.
Incident date: Mar 26, 2025
Over-torqued lugs, broken wheel studs, safety issue
Incident date: Mar 26, 2025
Approximately 6 weeks ago, while driving at 30 -35 mph in residential area, vehicle started lurching/jolting, took to local dealership, nothing found, reported to Customer Service, instructed to write to FMC Consumer Affairs and am waiting on reply.
NISSAN
PATHFINDER
(2024) - POWER TRAIN
Sep 28, 2025
Incident date: Sep 28, 2025
The car will cut off and loose power due to the battery issue It has been in the shop 5 or 6 times for this issue and some of the stays were over 30 days at a time They said they have no fix for the repair needed not to drive it but no one can make payments on a car and not drive it for months waiting on a repair. They refused to buy the car back or replace it with a new one.
Incident date: Sep 22, 2025
Going down a hill and had to do a hard brake for a animal and brakes locked up instead of gradually stopped causing me to slide Truck presenting a c0020 code
Incident date: Jun 3, 2025
1)It was determined to be a defective CDF drum in the transmission was replaced by an independent service center. 2)The defective CDF drum started causing erratic and hard shifting. The most dangerous issue was when it would try to shift into 9th gear but indicated a shift for first gear on the display. It acted like it was deciding whether to shift to 9th or 1st but doing neither. The wrench icon... Read more
Incident date: Sep 27, 2025
The tire got only 20000 miles the first tire got bubble the other 3 tire after 5000 miles got bubble to on the sidewall. The date on the tire is 0324 . The tire look brand new. But the problem with the side wall looks like air got between the layers of the tire.
Incident date: Sep 26, 2025
Received "shift to park message" after car was placed in park mode; was unable to turn the car off. Had to restart and take the gear in and out of park multiple times before I was able to turn the car off. The sensors did not recognize that the car was in park. Took the car to the Chevy dealership. They discovered an internal fault that caused the vehicle to not recognize that it was in park. Che... Read more
Incident date: Sep 10, 2025
JEEP 2024 Wrangler 4XE HYBRID EXPLODED VIN# [XXX] On [XXX], just before [XXX], our 2024 hybrid vehicle began emitting smoke while parked in our attached garage. Thankfully, our smoke alarm alerted us - my wife discovered it was coming from the garage and immediately called 911. Police arrived within minutes and were able to push the car out of the garage. Shortly after that, the vehicle caught ... Read more
Fire
NISSAN
PATHFINDER
(2025) - ELECTRICAL SYSTEM
Sep 27, 2025
Incident date: Sep 26, 2025
ABS light on dash is illuminated, speedometer works intermittently, and sway bar dash light flashing. Power feels reduced when sway bar light is flashing. Occasionally while driving, door locks engage, sway bar light disappears and power is back to normal. ABS lights remain illuminated. No replacement part available.
Incident date: Apr 9, 2021
Filled gas tank up on Friday [XXX] about 10am as leaving Boca Raton, FL to head North to New Port Richey, FL. About 30 minutes later the gas mileage said there was only 90 miles left in the tank. Stopped at the next gas station to make sure nothing was leaking, added a little more until it clicked, basically full again. Got to approximately [XXX] near Morris Bridge in Tampa area, the car started t... Read more
Incident date: Apr 9, 2021
Trailer lights not working properly, the marker lights flash when turn headlights on loss of brake and turn signal lights. Hooked another ram 2500 up and did same then hooked a 2013 ram and a 2021 Yukon up and all lights on trailer worked as it should. Have contacted dealer they are saying they never heard of, then at another dealer they are saying they have 4 rams with this issue and it’s with ... Read more
Incident date: Apr 9, 2021
Safety Recall Notice 24S75 / NHTSA Recall 24V951 is not being addressed in a timely manner. The notice is from January 2025 and it is now late September with no progress.
Incident date: Sep 22, 2024
While the vehicle was parked and no one was pressing the brake pedal, the ABS actuator pump continued to run and made a constant buzzing/whirring noise. This suggests that the actuator is cycling excessively to maintain brake pressure. I am concerned this could eventually lead to loss of ABS function or reduced brake assist, increasing the risk of an accident. No dashboard warning lights are curre... Read more
Incident date: Sep 22, 2024
While parking my car and going under 20 mph, my car suddenly accelerated. My foot was not on the brake or the accelerator when this occurred. I was forced to slam my brake to prevent myself from hitting the curb in front of me . This has happened twice, both in the process of turning to park and going under 20 mph. My cruise control was not on at the time. I have taken my car to Honda to investiga... Read more
Incident date: Sep 22, 2024
While parking my car and going under 20 mph, my car suddenly accelerated. My foot was not on the brake or the accelerator when this occurred. I was forced to slam my brake to prevent myself from hitting the curb in front of me . This has happened twice, both in the process of turning to park and going under 20 mph. My cruise control was not on at the time. I have taken my car to Honda to investiga... Read more
Incident date: Aug 22, 2025
RVC rearview camera is not functioning.
Incident date: Nov 7, 2024
Passenger front seat belt not pulling out
Incident date: Jul 1, 2025
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed and attempting to activate the cruise control, the system initially failed to engage. After several attempts, the contact was able to activate the cruise control; however, while attempting to deactivate cruise control, the system failed to disengage. After several attempts the cruise control disengaged.... Read more
Incident date: Aug 1, 2025
The anti lock brakes warning light is illuminated and dealership has no repair parts to fix the defect resulting in an unsafe condition. this also results in an inability to operate the cruise control function of the automobile . The condition has existed for over one year with no ability to obtain the needed repair parts to remedy the situation. obviously RAM/DODGE has no interest in resolving th... Read more
Incident date: Aug 22, 2025
The car cuts off in middle of the road n won’t shut on brought a new fuel pump and it’s still shutting off the electric light pops up on dash when cutting the engine on the car gives the cranking engine power sounds but doesn’t cut on mechanic put in new fuel pump and now think it’s a electrical problem the steering is tight backing up and it has steering fluid this has been happening sinc... Read more
Incident date: Jul 20, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amou... Read more
Incident date: Sep 25, 2025
The contact owns a 2020 Acura TLX. The contact stated that while operating the vehicle, the check engine warning light, the emission system failure, and electronic parking assist messages were displayed. Additionally, the AWD feature had become inoperable, making the vehicle difficult to steer. The contact stated that the failure was intermittent. After disconnecting and reconnecting the negative ... Read more
Incident date: Sep 1, 2025
The vehicle all of a sudden started saying there was a misfire on cylinder 1. So the ca was taken in for a tune up. Coil packs and spark plugs were changed. The vehicle was then losing coolant with no sign of a coolant leak externally. The coolant began leaking into the engine through a weakened gasket caused by the misfire. That should not of happened. The car had been marked as having various re... Read more
Incident date: Sep 25, 2025
The service ESC, service brake assist came on. The ABS light, Brake light, crash light and lane assist light are all on. The dealership said it is the Brake Master Cylinder and module with fluid that is the problem and it is on national back order.
NISSAN
PATHFINDER
(2025) - FUEL/PROPULSION SYSTEM
Sep 26, 2025
Incident date: Sep 25, 2025
My sorento started smelling like gas , inside & outside. Worse when I stop driving. The fuel pump pressure hose (that’s in a compartment under my backseat) is spraying fuel everywhere inside the compartment it in. The safety for myself and my grand sons that are all 2years old (3 of them) is we are inhaling the fumes from it separating steadily out under the seat their car seats are sitting on. ... Read more
NISSAN
PATHFINDER
(2025) - UNKNOWN OR OTHER
Sep 26, 2025
Incident date: Sep 25, 2025
Courtesy jeep dodge ram on Adamo dr in Florida does not have parts for recalls. They say they are forever back ordered. the ABS Control module which THEY advised is recalled on this vehicle but WILL FORVER BE OUT OF STOCK, so what I’m going to ride around with no ABS? Very upsetting. Paid them 56k for this vehicle originally and they can’t honor recalls. They tell you, just buy a new vehicle.... Read more
NISSAN
PATHFINDER
(2025) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 26, 2025
Incident date: Sep 25, 2025
Courtesy jeep dodge ram on Adamo dr in Florida does not have parts for recalls. They say they are forever back ordered. the ABS Control module which THEY advised is recalled on this vehicle but WILL FORVER BE OUT OF STOCK, so what I’m going to ride around with no ABS? Very upsetting. Paid them 56k for this vehicle originally and they can’t honor recalls. They tell you, just buy a new vehicle.... Read more
Incident date: Sep 9, 2025
I’m having problems with my Catalytic converter
Incident date: Jul 15, 2025
My brakes stoped working yesterday. The petal went to the floor and there were NO brakes. I was able to put the car in park and stop its movement. The vehicle is at the dealership. This is what they told me- BCSM AND ELECTRONIC BRAKE BOOSTER FAILURE. C0021
Incident date: Sep 6, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The defects involve multiple electronic control systems, including steering, braking, and airbag modules, which continue to generate active and stored Diagnostic Trouble Codes (DTCs) even after the May 2, 2023 recall repair. The vehicle remains in our possession and is available for inspection upon r... Read more
Crash
Incident date: Sep 25, 2025
The contact owns a 2016 Ford F-150. The contact stated while driving 35-40 MPH, the brake pedal was depressed, and the transmission unexpectedly downshifted to first gear and the engine revved abnormally. The vehicle returned to normal functionality after driving a short distance. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Th... Read more
Incident date: Sep 25, 2025
The torque converter is defective in my 2018 Acura RDX. I have received flashing warning lights on my dashboard in Red " Check Transmission." This warning light is due to Acura's defective torque converter. The torque converter affects the shifting of power during driving and cause hesitance or shuddering when attempting to accelerate.which causes my vehicle to sometimes to have a decrease in ... Read more
Incident date: Jul 18, 2025
The bracket connecting the fuel tank strap to the frame has broken and left fuel tank unsupported. Extreme fire hazard is fuel tank becomes disconnected or leaking
Incident date: Jul 18, 2025
Odometer Fraud. The contact purchased a 2021 Chevrolet Equinox. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was approximately 72,170, and at the time of registration, it was discovered that the mileage was approximately 206,352.
Incident date: Jul 18, 2025
My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking n... Read more
Incident date: Sep 25, 2025
My clutch slave cylinder broke. This is a known problem for 6mt toyota corolla hatchbacks yet there hasn't been a recall. Some go bad as soon as 40,000 miles which is very premature.
Incident date: Apr 1, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The failure was intermittent. No warning lights were illuminated. The vehicle was not diagnosed or repaired, and the failur... Read more
Incident date: Sep 17, 2025
Odometer Fraud. The contact purchased a 2022 Dodge Charger. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 49,000, and at the time of registration, it was discovered that the mileage was 93,000.
Incident date: Aug 15, 2025
Loss of power steering while driving.
Incident date: Sep 25, 2025
This is related to recall C4B/NHTSA 24V-896. The ABS/ESC/Traction control warning lamps come off and on while driving. The recall states that this issue may cause a vehicle to crash without prior warning.
Incident date: Sep 25, 2025
The coolant is leaking into the engine area. Causing repeated coil failures and misfire and i assume damage to engine. I believe engine block needs to repaired or replaced. Also, during both dry and especially slippery/wet conditions... my vehicle is veering to both sides on its own while driving .my hands are on wheel going straight and it just drifts, slips and slides. Afraid I'm going to cras... Read more
Incident date: Sep 24, 2025
November 2023 - Started noticing there was some unsteady shifting/jerking around 25-35 mph. Car had appx. 68k miles. Took it to 3 different places with all 3 diagnosing as the torque converter. Was told to replace immediately, as could fail at any moment and cause car to stop. July 2025 - Same symptoms. Car has 103k miles on it. Received diagnosis of, “The technician is saying the planetary g... Read more
Incident date: May 3, 2024
The contact owns a 2019 GMC Acadia. The contact stated that after parking the vehicle and shifting to park(P), the message "Shift to Park(P)" was erroneously displayed, and the vehicle could not be turned off. After several attempts, the contact was able to turn off the vehicle. The vehicle was taken to the local mechanic who diagnosed that the shifter cable bushing was faulty and needed to be rep... Read more