Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jul 21, 2025
The lights on my car have been displaying on and off for two years. I keep being told that it is a battery issue, I replace the battery and months later all of my car lights are back on. The car drives hard, and stalls. Very unsafe.
Incident date: Jul 21, 2025
The auto on/off while idling will randomly fail. The car stalls, all emergency lights turn on and the car won’t start for a few minutes. This has occurred at stop lights and in traffic after coming to a complete stop and the car turns off when idling. The car is only 6 months old. The first occurrence happened at the 3 month mark and has become more persistent. I’ve had my battery checked and... Read more
Incident date: Jul 21, 2025
The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect the battery cable. The contact feared the vehicle might catch on fire. The contact received notificati... Read more
Incident date: Jan 1, 2025
The contact owns a 2024 Jeep Wagoneer. The contact stated that while approaching a stop with his foot on the brake pedal, the vehicle shut off once slowed down to 1-3 MPH. As a result of the failure, the contact was forced to restart the vehicle, with the power steering and check engine warning lights illuminated on the instrument panel. The vehicle was taken to a dealer and the PCM (Powertrain Co... Read more
Incident date: Jan 1, 2025
The contact owns a 2024 Jeep Wagoneer. The contact stated that while approaching a stop with his foot on the brake pedal, the vehicle shut off once slowed down to 1-3 MPH. As a result of the failure, the contact was forced to restart the vehicle, with the power steering and check engine warning lights illuminated on the instrument panel. The vehicle was taken to a dealer and the PCM (Powertrain Co... Read more
Incident date: Jan 1, 2025
The Body Control Module System goes to sleep intermittently. Nissan reports that it is a manufacturer error but Nissan has 0 fixes or recommendations. They refuse to buy the car back. The BCM system is a safety hazard as my lights don't always come on and it is interconnected with other systems including the air bag system and safety restraint system. This is a huge concern to me as I don't want t... Read more
Incident date: Jun 21, 2025
The Body Control Module System goes to sleep intermittently. Nissan reports that it is a manufacturer error but Nissan has 0 fixes or recommendations. They refuse to buy the car back. The BCM system is a safety hazard as my lights don't always come on and it is interconnected with other systems including the air bag system and safety restraint system. This is a huge concern to me as I don't want t... Read more
Incident date: Jun 21, 2025
The Body Control Module System goes to sleep intermittently. Nissan reports that it is a manufacturer error but Nissan has 0 fixes or recommendations. They refuse to buy the car back. The BCM system is a safety hazard as my lights don't always come on and it is interconnected with other systems including the air bag system and safety restraint system. This is a huge concern to me as I don't want t... Read more
Incident date: Jun 21, 2025
I have owned this vehicle since it was new and the collision sensor light would occasionally blink when the weather was cold, damp or foggy. My Nissan tech told me not to worry about it as long as the car was not braking without necessity. About a month ago, the collision sensor light was blinking and shortly thereafter, the front radar (collision avoidance) sensor malfunctioned, warning lights a... Read more
NISSAN
ROGUE SPORT
(2018) — ENGINE AND ENGINE COOLING
Jul 21, 2025
Incident date: Jul 20, 2025
The contact owns a 2022 Chevrolet Trailblazer. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact drove the vehicle to a dealer to be diagnosed and it was determined that the Evaporator Emissions Canister Pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the ... Read more
Incident date: May 21, 2025
The contact owns a 2022 Ford Expedition. The contact stated that while driving on the highway at various speeds, the pre-collision warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failu... Read more
Incident date: Jul 11, 2025
Issue: A consistent rattling noise, noticeable while driving at speeds of 10-40 mph over bumpy roads or pot holes.
Incident date: Jul 21, 2025
The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the infotainment center failed to function as intended. The contact stated that the infotainment center displayed a black screen. The contact stated that during one failure, the infotainment center screen displayed a black screen; however the radio continued to play. The contact stated that the vehic... Read more
Incident date: Jul 20, 2025
The comfort access door handle, got so hot it started to melt the plastic exterior handle and produce a lot of smoke would have caught fire if i didn't turn off car and disconnect electrical signal to the cas handle
Incident date: Jul 20, 2025
The vehicle is burning oil, so I had a Hyundai dealer (Brandfon Hyundai New haven, CT) start an oil consumption test. At 1,000 miles the vehicle has no oil. Therefore, the engine can seize and shutdown without warning, which could cause serious injury or accident. Hyundai declined an engine cleaning, which the dealership indicated doesn't work anyway. The next step is engine replacement. However, ... Read more
NISSAN
PATHFINDER
(2018) — POWER TRAIN
Jul 21, 2025
Incident date: Jul 21, 2025
The contact owns a 2013 Ford F-150. The contact had received notification of an undisclosed recall campaign, and the vehicle was taken to a dealer to be repaired; however, the failure occurred within several months after the repair. The contact stated that while driving on several occasions at various speeds, the transmission unexpectedly downshifted to first gear and the vehicle stopped unintende... Read more
NISSAN
PATHFINDER
(2018) — SERVICE BRAKES
Jul 21, 2025
Incident date: Jul 21, 2025
I purchased a brand-new 2025 Ford F-250 Super Duty on April 1, 2025. The truck has an intermittent and ongoing issue where the dashboard displays “Park Brake Limited Function” or “Park Brake Service Required.” I took the vehicle to the authorized Ford dealer, but they told me the problem cannot be repaired. However, when I contacted Ford corporate customer service, they claimed the issue ... Read more
NISSAN
PATHFINDER
(2018) — POWER TRAIN
Jul 21, 2025
Incident date: Jul 21, 2025
My 2018 Nissan Pathfinder SL has had to have the engine replaced once due to the CVP issues with the transmission causes in the engine to fail. It was replaced not even two years ago and now the issue has presented itself yet again and the engine has failed once again. I believe that this vehicle should be issued for recall because this is an issue that has happened twice engine has failed twice c... Read more
Incident date: Jul 15, 2023
The contact owns a 2021 Subaru Crosstrek. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the battery. The vehicle was repaired, but the failure reoccurred... Read more
Incident date: Jul 9, 2025
The contact owns a 2024 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Jul 21, 2025
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated that while driving 20 MPH, the Forward Collision Avoidance, Automatic Emergency Braking was unintentionally activated. There was no warning light illuminated. The contact turned off and restart the vehicle and continued driving; however, while driving at 20 MPH, the failure recurred, causing the vehicle to come to a complete s... Read more
Incident date: Jul 21, 2025
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The ABS warning light illuminated briefly. The contact stated that the brakes locked up, and the vehicle skidded. The contact continued to depress the brake pedal. The contact stated that due to the failure, the vehicle alm... Read more
Incident date: Mar 26, 2025
The contact owns a 2018 Mercedes-Benz AMG GLE43. The contact stated that the sunroof failed to open, and there was a fracture causing water to leak into the cabin of the vehicle from the upper-right side. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the motor and tracks for the sunroof had failed and needed to be replaced. The dealer stated that the entire unit n... Read more
Incident date: May 21, 2025
The contact owns a 2013 Kia Soul. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from under the hood before the vehicle stalled. The vehicle was previously taken to a local independent mechanic, and it was determined that the catalytic converter needed to be replaced. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Eng... Read more
NISSAN
MURANO
(2016) — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Jul 21, 2025
Incident date: May 21, 2025
The contact owns a 2015 Ford Fiesta. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local O'Reilly's and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assist... Read more
Incident date: Jul 19, 2025
We called our local Ford dealership, Matthew Ford of Pryor (Oklahoma) and made an appointment for the safety recall of replacing the clock spring. They proceeded to attempt the replacement and in the process damaged the steering column module, part no. GC3Z3F791KA. We are now being told that Ford does not have the necessary steering column module part and nobody manufactures it for our trim leve... Read more
Incident date: Jul 19, 2025
We called our local Ford dealership, Matthew Ford of Pryor (Oklahoma) and made an appointment for the safety recall of replacing the clock spring. They proceeded to attempt the replacement and in the process damaged the steering column module, part no. GC3Z3F791KA. We are now being told that Ford does not have the necessary steering column module part and nobody manufactures it for our trim leve... Read more
Incident date: Dec 18, 2024
The vehicle stops accelerating randomly it’s been in the shop (Ford dealer) a few times and they are unable to pinpoint the issue. The warning lamps would come on after the vehicle fails to accelerate. It would lose power at any interval and coast until it’s fully stopped.
Incident date: Dec 18, 2024
The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that while driving at approximately 45 MPH, the vehicle lost motive power. The contact pulled over to the side of the road however, the vehicle failed to restart. The vehicle was towed to a dealer, where it was diagnosed that the en... Read more
Incident date: Jul 20, 2025
Was putting the cover back on after washing, putting the lower sitting piece on and the foam headrest just came right off
Incident date: Jul 20, 2025
- Vehicle accelerated while I was pressing the brake on my 2013 Model S Tesla Car - My vehicle rammed into another vehicle waiting at the traffic light resulting in damage to both the cars as well trauma for the female driver in the other car - I see exact complaints have been filed by many others - Tesla has rejected these complaints and blamed it on the driver - There were no warning indication... Read more
Crash
Incident date: Jul 20, 2025
I purchased a certified pre-owned 2025 Nissan Sentra SV from a local dealership here in Georgia for my wife. It had 1500miles on it at time of purchase. We have had it less than a month and observed engine shutdown, and totaled power loss about five times in traffic. This is a safety concern because it is random without prior warning. The engine shuts down, dash screen goes black, and you are ... Read more
Incident date: Jun 2, 2025
Dear Customer Care, I am the owner of a 2023 Hyundai Kona AWD purchased brand new from Vision Hyundai West Henrietta, NY. I paid for the vehicle in full with a cashier's check totaling over $31,000. At just 64,000 miles, the vehicle has become undrivable-experiencing loud noises, jerking, and no acceleration. I was driving and car would not move. These symptoms are clearly drivetrain-related and... Read more
Incident date: Jul 6, 2025
Dear Customer Care, I am the owner of a 2023 Hyundai Kona AWD purchased brand new from Vision Hyundai West Henrietta, NY. I paid for the vehicle in full with a cashier's check totaling over $31,000. At just 64,000 miles, the vehicle has become undrivable-experiencing loud noises, jerking, and no acceleration. I was driving and car would not move. These symptoms are clearly drivetrain-related and... Read more
NISSAN
PATHFINDER
(2019) — STRUCTURE
Jul 20, 2025
Incident date: May 27, 2024
While towing our trailer multiple welds broke and the 5th wheel eventually hit the truck bed side.
Incident date: Jul 14, 2025
The steering wheel has a very distinct wobble. It moves in every direction as if the locking bolt is loose.
Incident date: Jul 14, 2025
On 4/7/2025 the vehicle came to a dead stop while driving about 45 mph on a highway entrance. I was able to get the car to the edge of the highway but it was completely inoperable. It required towing to the nearest dealer. After a day diagnosis it was determined that the ICCU and 12 volt battery had failed. I was stranded on the edge of the highway while waiting for a tow. The problem was confir... Read more
Incident date: Jun 30, 2025
Engine failed after turbo recall replacement- was told I would now need to replace the engine at $10,000. It will no longer run. Drove onto the lot could not drive it away after replacement of turbo which was replaced under recall.
Incident date: Jun 30, 2025
It has a hard time shifting at times when the car has just been started
Incident date: Jul 19, 2025
When you put my 2022 Chevy Malibu in park and turn the engine off the display states the vehicle is not in park. This does not go away and power stays on to the car.
Incident date: Jul 19, 2025
Cable system inside 2nd row seat broke so that it can no longer anchor in place. The back of the seat folds back/forth and unable to secure in place, the seat slides forward/backward freely on the track. Seems to be a known issue (multiple forums online).
NISSAN
PATHFINDER
(2024) — SEATS
Jul 20, 2025
Incident date: Mar 30, 2025
I was driving down the highway to work and all of a sudden my headrest came apart and hit my head. I was able to get pulled over but was stunned with what had just happened. I called a dealership to get the part fixed and they want 750 dollars. I do not have that kind of money and now am driving my jeep with the headrest messed up. I do not know what to do to get this fixed as it is a safety i... Read more
NISSAN
PATHFINDER
(2024) — SUSPENSION
Jul 20, 2025
Incident date: Mar 30, 2025
Tesla Model X are already known to wear out the rear tires on the inside edge due to excessive negative camber, or wheels tilting inwards from the top. Lowering the suspension setting makes the wheels tilt in even further! This causes more the weight of the car to rest on the inner shoulder of the wheel. Driving this way quickly wears down the inside edge of the rear tires which can cause a sudden... Read more
NISSAN
PATHFINDER
(2024) — UNKNOWN OR OTHER
Jul 20, 2025
Incident date: Mar 30, 2025
While driving at highway speeds, when attempting to accelerate when passing another vehicle or changing lanes, the vehicle has lost acceleration on more than 1 occasion. I could not accelerate even with the gas pedal all the way down. The car just rolled slowly for about 10 seconds before it began accelerating and jerked forward. Nissan not providing a solution because they “cannot duplicate the... Read more
Incident date: Jul 19, 2025
I was involved in a vehicle crash on 7-1-25. I had just pulled out of the gas station and was coming up to a stop sign so I was only going about 8mph I put my foot on the brake and nothing happened. I had my foot all the way down on the brake pedal because I saw a car coming and they were traveling at about 40mph. No automatic braking nothing worked. I had no control. I just prayed that I hope thi... Read more
Crash
1 injured
Incident date: Jul 20, 2025
After owning the car for 3 years and two weeks my Check Brake System light went on. I took my car to the dealer and was told that I needed a new brake vacuum line. They replaced it with a different part than what was originally installed, leading me to believe that there is something wrong with the original part. And there is no recall for the original part. And because I was out of the warranty p... Read more
Incident date: Jun 10, 2025
2022 F-150 VIN: [XXX] ------------------------------------------------------------------------------------------------------------ Issue Since 07-11-2025 Low pressure fuel pump failure Recall Action Soon Issue Since 05-16-2025 Rear camera screen software update -------------------------------------------------------------------------------------------------------------- Issue Date 2025-06-1... Read more
Incident date: Jul 19, 2025
My 2018 Hyundai Tucson 2.0L GDI engine with only 79,000 miles was "knocking" and wouldn't accelerate. We pulled over and towed the vehicle to the local Hyundai Dealer who declared "oil level good but failed bearing clearance test". Diagnosed with a rod and bearing failure. They submitted to Hyundai Motor Warranty the vehicle needed new engine. They declined. I know this is covered under the H... Read more
Incident date: Jul 1, 2025
I have been noticing radiator fluid loss the past few months along with a recent engine light coming on so I took my Ford Escape to Vanderhyde Ford Dealership in Cedar Springs Michigan and they were going to do a leak check on the cylinders to see if antifreeze was leaking but they were only able to get 3 of the 4 spark plug out of engine block. They said they didn't want to break the spark plug o... Read more
Incident date: Jul 1, 2025
I purchased a 2019 Honda Civic LX July 3rd 2025 I noticed that the steering front end didn't feel right so I brought it back they still to this day the dealership has the car I cannot drive it on the highway because the steering goes to the left goes to the right I have to keep two hands on the wheel I came close to hitting a tractor trailer cannot drive over 50 mph without it being out of control... Read more