Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Dec 12, 2024
MY CAR HAS 15 RECALLS AND 3 different FORD dealerships REFUSES TO do recall work This has gone on for more than 2 years. They claim to have done recall work that has not been done. It has a defective transmission. It took off while in park and hit a tow truck.
Crash
Incident date: Sep 20, 2024
For the last 2 months, a code comes up it says loss of electric power steering assist. It came up 15 times in two months. What happens is a steering wheel ceases up for a second or two and then the code goes away. This is something that could happen anytime especially if I have my grandchildren with me and ex steering wheel could freeze up and I wouldn’t be able to steer around an accident at an... Read more
Incident date: Oct 1, 2025
Travelling south on [XXX]just south of [XXX] on [XXX] at [XXX]. Climate was medium-rain. Car began to hydroplane due to regenerative breaking. Lost control and began to swerve between lanes. Completely swerved 180 degrees so that car was facing wrong direct. Swerved back to right way on highway. No cars around and did not hit anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION... Read more
Incident date: Oct 1, 2025
Vehicle started hesitating on traffic while running on a 50mph zone, if vehicle would had die on me more than likely I would have been hit from behind by another vehicle. I exited the main road and drove cautiously home. Honda dealer inspected vehicle and confirmed a failed engine head gasket
Incident date: Sep 15, 2025
Vehicle has just over 62,000 miles on it and is just out of warranty. On [XXX] I was driving home from Colorado and the 10r80 transmission hesitated downshifting for a few seconds when climbing a hill and let out a very loud banging sound which shook the whole truck. Shortly after, the transmission tried to downshift and upshift on it's own repeatedly and would not transfer power at all. I quickly... Read more
Incident date: Oct 2, 2025
The contact owns a 2005 Honda Pilot. The contact stated that while driving 25-35 MPH, the vehicle slowed down unexpectedly, and the brake pedal was hard and slow to respond when depressed. The contact stated that the steering wheel was pulling to the left, and it was difficult to correct the steering wheel. The vehicle was difficult to control. The VSA light was illuminated. There was a triangle w... Read more
Incident date: Sep 27, 2025
Just purchased 2022 GMC Sierra elevation with 25,000 miles on it. The undercarriage is completely rusted and makes a terrible ticking noise. I have read that there is recalls and issues with this on a lot of of the trucks.
Incident date: Sep 27, 2025
I bought my 2023 Nissan Rogue back in May. Then in June or July, I noticed a huge bulge on the sidewall on my left front driver's side of my car. I had to have it replaced immediately, in which I did, at Walmart. Fast forward to September 30, and I went to mclarty to have an oil change cause Walmart will no longer do them because of some sort of plastic oil seal that they have broken several times... Read more
Incident date: Jul 25, 2025
The audio system in my car blares When car is cold and after 5 minutes it turned off, and once it turned off a loud static noise that makes my vehicle unsafe to drive. The only way to get the noise to turn off is to pull over and completely turn off the car, and sometimes that does not even work. This is a driving hazard and could also be damaging long-term to my hearing. I have contacted Honda wh... Read more
Incident date: Oct 10, 2024
Wednesday 10/01/25 I was driving to work on the highway with cruise control on, it was a empty road with nothing in front or behind me, my steering wheel got yanked out of my hands and turned all the way to the right towards the guard rail, then the steering wheel got yanked all the way to the left automatically, I did a 180 degree spin and crash my 2019 Honda Accord Touring 2.0L. I believe the La... Read more
Crash
Incident date: Oct 10, 2024
While driving at a steady 65 mph, I suddenly lost power steering, which severely reduced my ability to steer the vehicle. I was able to safely brake and pull over. After turning the car off for a few minutes, steering function returned to normal. A few hours later, during a second drive at approximately 35 mph, I experienced the same issue again while turning onto my street. The steering wheel bec... Read more
Incident date: Oct 3, 2025
The auto stop/start idle function does not re-engage after stopping the engine. This has happened at least 4 times in the last 3weeks with my vehicle. When stopped in traffic or at a light and stop sign the engine idle engages and stops running the engine, when releasing the brake pedal the engine does not turn on as it should and the car stalls. This requires the operator to engage hazard lights... Read more
Incident date: May 15, 2025
Car vibrate and jerk when switching gears randomly. Also the control panel has went out twice. I read everywhere these vehicles have issues with transmission problems on all the 2020 and there is no recall this is. Ridiculous.
Incident date: Sep 30, 2025
I HAVE A 2012 LEXUS ES350 PURCHASED USED FROM AN AUTHORIZED DEALER. I WAS NOT TOLD ABOUT THE MELTING DASHBOARD ISSUE WHEN I PURCHASED THE CAR AND IT JUST STARTED HAPPENING. I CAN'T DRIVE THE CAR DUE TO THE SAFETY ISSUE AS THERE IS GLARE ON THE WINDSHIELD IN SUNLIGHT THAT OBSCURES MY VIEW. THE LEXUS DEALER AND LEXUS CORPORATE SAY IT'S TOO BAD BECAUSE THE CASE IS CLOSED BUT I NEVER RECEIVED NOTIFICA... Read more
Incident date: Sep 30, 2025
hard shifting transmission and fluid smells burnt, shifts hard in the lower gears and reverse
Incident date: Sep 16, 2025
The driver assistance warning system continuosly goes into shutdown mode. Eye monitoring system always states that you are not keeping your eyes on the road. I have tried using different glasses or no glasses. Changing the steering wheel settings also seem to have no effect. This is very dangerous as it will start decelerating and stopping in the middle of a freeway in heavy traffic when this ... Read more
Incident date: Sep 16, 2025
The contact owns a 2021 Kia Sorento. The contact stated that while driving approximately 10 MPH over a speed bump, the vehicle shut off. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a bad connection at the fuel pump fuse box. The dealer performed a minor wiring repair. The contact stated that whi... Read more
Incident date: Jun 26, 2023
The contact owns a 2023 Ram 1500. The contact stated that while either starting the vehicle, driving, or parking, the steering wheel was loose and then became tightened. Additionally, there was a burning odor near the front of the vehicle while driving 25 MPH. The vehicle was taken to the dealer, who determined that the steering rack had failed, and the steering rack lubricant had leaked out, resu... Read more
Incident date: Jun 26, 2023
The vehicle has been alerting error codes 16352 for failing to communicate with ABS module causing warning lights for ABS, brake and the ESC systems to illuminate. The brake system related vehicle stabilizing functions (ABS/ESC) is not be available, increasing the risk of a loss of vehicle control and could lead to a crash causing injury and/or property damage. Please reference Safety Recall Code... Read more
NISSAN
PATHFINDER
(2022) - SERVICE BRAKES, HYDRAULIC
Oct 2, 2025
Incident date: Oct 2, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The contact stated that after receiving the recall notification, the ABS and traction control warning lights intermittently flashed on the instrument panel, and the cruise control failed to operate as ... Read more
NISSAN
PATHFINDER
(2022) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Oct 2, 2025
The affected component is the engine/rod bearing (Theta II 2.4L). My 2011 Hyundai Sonata stalled and the engine locked up twice in live traffic (March 2025 and July 2025). The vehicle is available for inspection if needed. This created a serious safety risk to me and others on the road, as the stall occurred on [XXX] at highway speeds. This failure could have been catastrophic had it happened on ... Read more
NISSAN
PATHFINDER
(2022) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Sep 7, 2025
Vehicle would not start. Vehicle was towed to GMC dealership for inspection. Vehicle diagnosed with "Fuel Pump Driver Control Module" issue and needed to be replaced. This was a known issue for the 2021 GMC Yukon: GMC Service Bulletin: #24-NA-139 (Release Date August 2024) Emission Recall: N212332040 (Release Date September 2021) Emission Recall: N252516900 (Release Date September 2025) Howeve... Read more
NISSAN
PATHFINDER
(2022) - STEERING
Oct 2, 2025
Incident date: Sep 7, 2025
I have a 2016 ram 1500 with 25,000 miles on it. the electronic steering went out on me and almost caused me to wreck into other traffic. they do have some 2016 ram trucks that have recalls on contaminated steering issues but mine did not qualify. after doing research it seems many other owners are in the same situation with the steering going out for no reason. I took the truck to the dealer and h... Read more
NISSAN
PATHFINDER
(2022) - UNKNOWN OR OTHER
Oct 2, 2025
Incident date: Sep 7, 2025
I am submitting a safety concern regarding the headliner in my vehicle. The rear portion of the headliner has detached and is sagging downward. As shown in the attached photo, the sagging material obstructs visibility through the rear window, significantly reducing the driver’s ability to see behind the vehicle. This creates a dangerous situation, particularly when reversing, changing lanes, or ... Read more
Incident date: Oct 2, 2025
Breaking is very harsh when the car is cold. Makes rough sounds and feels like having grinding rocks between breaking pads and disc. Sounds could also be described like being under water. Very unsafe to break. Breaks very rough and sudden. No pump action on the breaks when is performing like this. Dealership acknowledged the problem saying is a recurring situation but they say there are no safety ... Read more
Incident date: Sep 26, 2025
My Durango was sitting for 2days and caught on fire.Started in the rear back of the truck on the passenger side. Fire Dept said it was Electrical and 10,000 dollars of damage.
Fire
Incident date: Aug 8, 2025
My 2013 Toyota Prius has a failed inverter/converter assembly, including the Intelligent Power Module (IPM). This component is critical for vehicle operation and designed to last the life of the car. Premature IPM shorting and inverter failure is a known defect acknowledged by Toyota through multiple recalls and service campaigns for other VINs with the same part number. My vehicle is giving codes... Read more
Incident date: Sep 29, 2025
The vehicle has stalled on multiple occasions while driving/shortly after driving, creating a serious safety hazard. On one occasion, GMC arranged towing because the truck stalled down the road and would not restart. GMC and the dealer have been notified each time. Since June 2025, I have repeatedly sought completion of Recall L87 and repair of the stalling condition. The dealership has declined ... Read more
Incident date: Sep 1, 2024
While driving slowly through a shopping mall parking lot with my wife and [XXX] son onboard, the vehicle suddenly malfunctioned. The central locking system cycled repeatedly, and a warning briefly appeared mentioning a steering/light malfunction. Immediately afterward, the emergency release cables for all four doors deployed externally as if the car had been in a crash, even though no collision o... Read more
Incident date: Mar 30, 2024
I was driving when the steering column upper sharft sperated from the steering wheel. i was driving without any control of the steering. They still have not inspected this. I had it towed to Capital Ford of Sept 3rd. This is directly related to recall 25V626. This can happen while driving and is terrifying especally because there is zero warrning and you do not expect this to happen.
Crash
1 injured
Incident date: Sep 23, 2025
Upon stopping at a red light and or stop sign, when applying brakes, the car continues to move forward, even after pumping the brakes. Vehicle has been diagnosed by a certified auto mechanic. The findings and recommendation for the Brake Master Cylinder to be the reason the vehicle continues to creep forward, when brake are applied and held. This issue has on two separate occasions near collision,... Read more
Incident date: Sep 29, 2025
The contact purchased a 2025 Hyundai Tucson. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 77. It was later discovered that the mileage on the Title was 143. The contact also stated that while driving at an undisclosed speed, the hazard lights and Forward Collision Avoidance warning light... Read more
Incident date: Sep 29, 2025
The automatic emergency braking is activating when nothing is on the road. It has happened three times in six months. Once in a drive thru, once in the middle of a clear intersection while moving at 30pmh and today while traveling at 35mph on a city street. The car acts as if it's attempting to prevent a forward collision. The red car icon displays and blinks on the instrument panel, fast beeps ... Read more
Incident date: Sep 29, 2025
The automatic emergency braking is activating when nothing is on the road. It has happened three times in six months. Once in a drive thru, once in the middle of a clear intersection while moving at 30pmh and today while traveling at 35mph on a city street. The car acts as if it's attempting to prevent a forward collision. The red car icon displays and blinks on the instrument panel, fast beeps ... Read more
Incident date: Aug 27, 2025
Multipurpose camera failure, all advanced safety systems were affected (Adaptive Cruise, Lane Keep Assist, Blind Spot Warning, Rear Cross Traffic Warning, Auto-dim headlights, etc) Also, caused engine light, brake system and transmission system errors to appear but they were cleared by replacing the camera with no apparent damage to the actual systems. Replaced at a dealership for a total cost for... Read more
Incident date: Aug 27, 2025
The contact owns a 2018 Honda CR-V. The contact stated that while driving at various speeds, there was an abnormal thumping sound coming from the tires. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that the tires were cupping, and the tread was deteriorating and peeling. All four tires were replaced. The failure persisted and had... Read more
Incident date: Sep 27, 2025
The contact owns a 2016 Land Rover Range Rover. The contact stated that while the vehicle was parked and occupied or while driving at undisclosed speeds, the message “Suspension Fault - Pull Over and Stop Engine” was displayed. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified ... Read more
Incident date: Sep 29, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? ANSWER: Engine failure due to overheating. 2. safety & indicators: ANSWER: During evening rush hour traffic on a 3 lane highway my car went into a form of engine power saving mode while i had children in the vehicle; this was almost catastrophic form my family and the other vehicles around me. t... Read more
Incident date: Aug 15, 2025
Multimedia audio system in Toyota vehicles does not mute music being played when using Car Play to read text messages as it was designed by Apple. This causes the driver to have to mess with the audio button and turn off the music while driving when listening to or replying to a text message. Hands free integration of a cellphone working in a vehicle as designed by the cellphone manufacturer sho... Read more
Incident date: Sep 21, 2025
Faulty fuel pump, vehicle stops while driving and rolls backwards
Incident date: Sep 21, 2025
Faulty fuel pump, vehicle stops while driving and rolls backwards
Incident date: Sep 25, 2025
Front brakes make scratching sound, dealer alleged brakes and rotor are fine after inspection. Steering wheel shakes at times when braking down hill. Cabin too noisy, air and sauna enter cabin by driver side door. Reported issue to dealer, they alleges the seal may need to be replaced; but not covered by warranty.
Incident date: Apr 1, 2023
Front windshield camera failed and available for inspection if needed. All safety features tied to this camera are now disabled. Even basic cruise control is disabled. Problem has been check by a dealer with an estimated cost of $2600 to repair a simple camera module. Not inspected by police but was inspected by the manufactures dealer. I can get it inspected by the police if it helps. The... Read more
Incident date: Apr 1, 2023
Front windshield camera failed and available for inspection if needed. All safety features tied to this camera are now disabled. Even basic cruise control is disabled. Problem has been check by a dealer with an estimated cost of $2600 to repair a simple camera module. Not inspected by police but was inspected by the manufactures dealer. I can get it inspected by the police if it helps. The... Read more
Incident date: Apr 1, 2023
I own a 2018 Audi A5. Many critical cooling system parts — including the thermostat housing, water pump housing, radiator end tanks, breather tubes, and quick-connect hoses — are made of plastic and sit in constant exposure to coolant temperatures over 200°F. Over time, these components become brittle, crack, and fail prematurely. Recently, the plastic breather/return hose between the coolan... Read more
Incident date: Sep 24, 2025
Component / System Failure: The transmission system of my 2019 Jeep failed while driving on the highway. The vehicle stalled twice during operation and has now completely lost transmission functionality. The issue has only been inspected by independent mechanics and not by the manufacturer or other official entities. The component is available for inspection upon request. Safety Risk: Both stalli... Read more
NISSAN
PATHFINDER
(2022) - AIR BAGS
Sep 29, 2025
Incident date: Sep 24, 2025
My 2021 Toyota RAV4 has been under airbag recall for over a year (starting around August 2023), and I have been unable to safely use my vehicle since then. Toyota has no estimated timeline for parts availability or repair, and the recall remains unresolved, they originally estimated October 2024, but that was nearly 1 year ago. Their provided timelines are now unreliable. I was provided a rental ... Read more
Incident date: Sep 29, 2025
Premature and abnormal tire wear on my 2023 Toyota bZ4X, confirmed by two independent tire shops, despite consistent Toyota dealer maintenance every 6,000 miles. Beaverton Toyota dealer dismissed the condition as “normal,” but both [XXX] and Discount Tire documented unsafe tire wear caused by alignment. --- Details of Problem: Vehicle serviced exclusively at Toyota dealer (Beaverton Toyot... Read more
Incident date: Sep 29, 2025
The hybrid braking systems on Toyota Prius' manufactured from 2010-2015 had a serious failure of the hybrid braking system that had additional long term warranties to repair, but never recalled in order to save the money from a total recall. The Sloan Toyota dealership in Glenside knew before I purchased the 2013 Toyota Prius I purchased that a serious brake system failure was very probable with m... Read more
NISSAN
ROGUE SPORT
(2019) - VEHICLE SPEED CONTROL
Sep 29, 2025
Incident date: Sep 27, 2025
I was driving on the highway going the speed limit and the car suddenly slowed to 35 and all sorts of lights (check engine light and others) came on and messages went across the screen about the throttle control and stability control. This is the 4th time this has happened to me. Each time I bring it to the dealer and am told "its a known computer glitch" or that there is a fix but it continues to... Read more