Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Oct 31, 2025
On 8/12/25, my 2018 Kia Soul (approx. 126,000 miles) suddenly began shuddering at low RPM with a flashing check engine light, near-stalling, and smoke from the exhaust. A warning message appeared for an engine control issue. Prior to failure, the engine intermittently knocked and displayed an oil pressure warning light. The engine burned oil at an excessive rate between routine oil changes. At th... Read more
Incident date: Aug 22, 2025
When I start my vehicle and go over a certain speed it show service abs system it also makes a grinding sound when breaking before that speed is hit it also has a wobbleing steering wheel when breaking at high speeds also when accelerating it will sometimes show engine power reduced after presing the gas pedal
Incident date: Oct 31, 2025
Paint is peeling on hood and roof. Hyundai has recalled some vehicles with white paint but there are other colors affected. My car color is symphony silver.
Incident date: Aug 19, 2025
REAR CAMERA not operating for last 1+ years. Ford dealer on 6/17/2025 diagnosed -- Recommended replacing REAR CAMERA ($730 for camera replacement on top of $221 already paid to diagnose). Initially REAR CAMERA operated intermittently, then occasionally, then for last 1+ year totally inoperable. Why not covered under massive Ford REAR CAMERA failure recall?
Incident date: Jul 17, 2025
The contact owns a 2020 BMW X5. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to immediately start. There was... Read more
Incident date: Jul 17, 2025
Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.
Crash
Incident date: Oct 30, 2025
The contact owns a 2013 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 20V785000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part had been on back order for 3 months. The manufacturer was ... Read more
Incident date: Nov 2, 2025
The contact's friend owns a 2016 Volkswagen Tiguan. The contact stated that while driving at various speeds, the power steering assist failed with several unknown warning lights illuminated. The vehicle was taken to a dealer and a diagnostic test was performed. The diagnostic test showed that the vehicle and determined that the steering rack, wheel speed sensors, and engine cooling fans needed to ... Read more
Incident date: Nov 2, 2025
The contact's friend owns a 2016 Volkswagen Tiguan. The contact stated that while driving at various speeds, the power steering assist failed with several unknown warning lights illuminated. The vehicle was taken to a dealer and a diagnostic test was performed. The diagnostic test showed that the vehicle and determined that the steering rack, wheel speed sensors, and engine cooling fans needed to ... Read more
Incident date: Aug 6, 2025
My family’s safety is at serious risk with my 2021 Hyundai Tucson, which I’ve owned only 55 days. This vehicle has stalled three times while driving, putting me and my two young children in immediate danger. Each time, the car operated normally until a flashing engine light appeared, RPMs spiked, and the vehicle suddenly lost all power—entering “limp mode” and unable to exceed 3,000 RPM ... Read more
NISSAN
PATHFINDER
(2003) - EXTERIOR LIGHTING
Nov 3, 2025
Incident date: Nov 2, 2025
Brake lights not working. Checked fuses and bulbs, neither are the issue.
NISSAN
PATHFINDER
(2003) - STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Nov 3, 2025
Incident date: Nov 2, 2025
This incident appears to relate to NHTSA ongoing investigation at Tesla's low voltage battery system failure causing door handle malfunction. (September 26, 2025) 2021 Model Y front and rear doors (all four) was locked down with a seven years old child inside the car at home garage driveway. Mom unable to open up doors from exterior. A few hours later, left driver door was able to open but other... Read more
NISSAN
PATHFINDER
(2003) - ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Nov 3, 2025
Incident date: Nov 2, 2025
This incident appears to relate to NHTSA ongoing investigation at Tesla's low voltage battery system failure causing door handle malfunction. (September 26, 2025) 2021 Model Y front and rear doors (all four) was locked down with a seven years old child inside the car at home garage driveway. Mom unable to open up doors from exterior. A few hours later, left driver door was able to open but other... Read more
Incident date: Oct 25, 2025
Loss of power and control of vehicle after getting several malfunction errors on instrument panel. Vehicle estates that several safety controls are switched off until problem is resolved. Eventually vehicle resets itself and works fine for weeks.
Incident date: Oct 25, 2025
I had submitted last year a complaint about my vehicles head gasket being blown. Had to take a loan out to replace it and the turbo . Now a year later the head gasket failed again which shouldn’t have since I’ve been on top of maintenance. My vehicle is a 2018 Honda accord 1.5T .
Incident date: Oct 25, 2025
My coolant line overheated. From the leaking water pump and pcv that exploded all over my engine causing it to overheat and now how has not turned back on. Ive been without a car for months and when I seen the recall and reached out to the dealer expressing my situation they said they would get back to me and have not called or emailed or even responded in months.
Fire
1 injured
Incident date: Jun 1, 2023
At slow speeds while turning, the steering column shudders and vibrates. At higher speeds the steering seems to get tight and needs to be forced back in to the correct direction. This has been occurring for approximately 6 months. My car is out of warranty. It could become a dangerous situation.
Incident date: Sep 19, 2024
I own a 2018 Honda Accord that was subject to a fuel pump recall. The dealership replaced the fuel pump in July 2025 as part of the recall. Shortly after the replacement, all dashboard warning lights illuminated. I took the vehicle in for diagnostic inspection and was informed that the fuel injector and head gasket had failed. The estimated cost of repairs is $5369.69. I believe these failures ma... Read more
Incident date: Sep 19, 2024
I know this has probably been posted. Driving last night with the wife and I smell fuel. Then the gas gauge starts to drop from full to empty in less than 3 minutes. I pull over, the car shuts down. I see fuel on the passenger side , just in front of the tire. Get the car safely towed home. I pop the back seat and remove the access cover for the fuel pump. See picture. This is how I found the fuel... Read more
Incident date: Sep 19, 2024
After stopping the car I shut off the engine while the gear/selector was still in D (Drive). The car began rolling forward since the driveway has a slope. My car hit the car parked before my car. The front bumper has been damaged. Later. I've checked several times this situation: If engine shuts off while selector is in D, the vehicle rolls instead of holding on a slope. This is a serious sa... Read more
Crash
Incident date: Oct 26, 2025
With only 78k miles on my 2017 Escalade the same issue happened with the lifters like in the 2021-2025 models. We had to pay out 14k to replace the motor. GM has known about this problem for almost a decade and it’s not fair that we had to pay out this much money to replace an engine with them knowing the problems. Had they told us years ago to change to a heavier oil or whatever we would have d... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Nov 2, 2025
Incident date: Oct 9, 2025
They KNOW the headgasket will eventually bust and they don’t tell you, it needs to be recalled because now I don’t have a vehicle when it was built to blow. The headgasket doesn’t have enough space or something and it causes coolant leaks, they have a whole procedure on replacing it because they know they messed up but only if you’re less than 84k miles!
NISSAN
PATHFINDER
(2018) - SUSPENSION
Nov 2, 2025
Incident date: Oct 6, 2025
I bought this vehicle used and have had nothing but issues with the factory OEM Air Ride Suspension. Driving down any road, it will dump the air in the rear completely, sometimes it will dump the air on just the drivers side front and rear. I get dash warnings saying the air suspension is overheating and needs to cool. The local Dodge Dealer where I bought it knows about the problem and only advis... Read more
NISSAN
PATHFINDER
(2018) - UNKNOWN OR OTHER
Nov 2, 2025
Incident date: Oct 6, 2025
Coolant is leaking again after being fixed at a Hyundai dealer. If I don't fix it, my car will overheat and catch fire in the middle of a public road. My warranty has now expired, so I'll have to pay for the repairs myself. However, this problem is a design flaw, not related to the car's age or mileage. Hyundai should fix this problem. I'm not the only one; there are a lot of people complaining ab... Read more
Incident date: Oct 16, 2025
I am writing to report a serious safety concern involving my Kia vehicle. Shortly after getting an oil change, my car began making unusual noises and then suddenly stopped working in the middle of a busy intersection. This unexpected stall created a dangerous situation for both myself and other drivers. After having it towed to the dealership, it comes down to an engine malfunction which was not c... Read more
Incident date: Oct 16, 2025
In the Ford 3 cylinder 1.0L Ecoboost engines there is a terrible wet belt system, there is a recall on the automatic models but nothing for the manual models, regardless of the fact that the manual models are designed far more poorly than the automatic models in the sense that the manual models have no tensioners and rely solely on the factory tension of the screws, keeping in mind that the belt i... Read more
Incident date: Oct 16, 2025
While operating the vehicle, I have experienced repeated problems with the idle stop/start system. Specifically: 1-The engine automatically shuts off at stop signs and stop lights as designed, but at times the vehicle fails to restart immediately when the brake is released or the acceleration is pressed. 2-Multiple occasion while stopped in traffic the vehicle unexpectantly shifted into "Park." 3... Read more
Incident date: Oct 26, 2025
There is a current recall for Jeep Cherokees 2017-2019 for a faulty PTU. My vehicle is not included in the recall, however, it is displaying issues consistent with the PTU. In auto drive-mode, there is a low grinding noise up to 18 mph. In snow, sand, and gravel drive-modes, there the noise is constant to at least 30mph. When the fuses were removed to try to disable the PTU, the noise was consider... Read more
Incident date: Oct 21, 2025
On October 8th, 2025 I was driving my 2017 Honda Ridgeline home from work when I noticed the engine light started flashing. I stopped at a nearby Meineke less than a mile from where I was. It seemed like a misfire and the truck had a tune up and ignition coils replaced. They also noted other suggested work such as a catalytic converter and oxygen sensor upstream & downstream. The next day on 10/0... Read more
Incident date: Oct 21, 2025
Rocker arm failure. Detroit released repair at no cost on the DD15 and up but not on the DD5 when they have the exact same problem and design and parts as the larger engines and they know that it is a problem.
Incident date: Sep 2, 2025
I am filing this complaint against Chrysler (Stellantis N.V.) concerning an unresolved Factory Recall #94B affecting my 2019 Jeep Grand Cherokee. This recall has been active since September 2024, and as of October 31, 2025, no manufacturer-provided repair or remedy is available. As a result, my vehicle has now failed the Pennsylvania State Inspection due to a malfunctioning ABS—a defect directl... Read more
Incident date: Oct 31, 2025
Engine revs without touching the gas pedal . Intermittent hard shifting
Incident date: Mar 1, 2025
Tire Pressure Monitor failure intermittently reported while driving. The error lights up on the dashboard. Sometimes the TMP resets without my resetting the system. I took the car to the dealer and was told nothing is wrong with the system. The dealer told me to drive the car more frequently. This has happened over the last several years. Driver's door intermittently fails to lock and/or will no... Read more
Incident date: Jul 15, 2025
Overconsumption of oil, led to engine damage and stalling. Car struggles to start and there is an engine knock. Mechanic advised that the car is not drivable as it will stall while driving as it has done previously and there was a noticeable burning smell when the car was running. Car is under 100,000 miles
Incident date: Oct 30, 2025
I’ve had my car nine years. No problems with the body there’s no rust on it at all, and I love my ford. Just as I hit 100,000 miles the warning light came on the car. Come to find out it is a head gasket leak and is required to have a whole new engine. Yes the warranty is over as the car has been paid for and the warranty is expired. My complaint is that Ford knows this is an issue which I ... Read more
Incident date: Oct 30, 2025
The contact owns a 2024 Tesla Model Y. The contact stated that the battery was losing charge abnormally quickly. The contact needed to charge the battery every 2-3 days instead of every 5-6 days. There were no warning lights illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Incident date: Sep 19, 2024
Was unable to accelerate quickly. Very scary. Torque converter lurching.
Incident date: Aug 22, 2025
While driving on a residential side street my 2020 Chevrolet Silverado 1500 (81,996 miles) suddenly lost power steering and braking with no waring. Several messages appeared in the dash and the check engine light illuminated. I was able get the vehicle safely to the shoulder and put in park without power steering or brakes. At this point the engine stalled and would not restart. The vehicle was ... Read more
Incident date: Oct 31, 2025
Purchased the vehicle on April 7, 2025. On 7/15/25, the car had 6948 mi. and started running rough, had a loss of power, an odor from the engine, and then on the display: check engine, blinking green vehicle light, and a message stating that the car was lowering for stability control. Took the vehicle to the closest Chevrolet service. The service dept. determined that code found P0307 and P0300,... Read more
Incident date: Oct 31, 2025
Purchased the vehicle on April 7, 2025. On 7/15/25, the car had 6948 mi. and started running rough, had a loss of power, an odor from the engine, and then on the display: check engine, blinking green vehicle light, and a message stating that the car was lowering for stability control. Took the vehicle to the closest Chevrolet service. The service dept. determined that code found P0307 and P0300,... Read more
Incident date: Oct 31, 2025
Transmission failed while driving. Placing my family and others in an unsafe predicament. This seems to be a common problem with Nissan transmission. A quick search on the internet show almost all cvt models do this from this company. How is there only a partial recall on some models?
Incident date: Nov 1, 2024
The jeep upon hitting a bump on the right tire on freeway at speeds, right tire goes into a, "death wobble," and violently shakes steering wheel and vehicle like it is coming apart. . Around 60-70 mph. Usually on a left corner and right tire hits a bump. Steering wheel violently shakes. Jeep right wheel violently shakes. Has happened several times till the vehicle gets pulled over to a slow or ... Read more
Incident date: Oct 1, 2025
The contact owns a 2014 Kia Sorento. The contact stated that the Push to Start button failed to function as intended, and the vehicle failed to start. The contact called the Lien holder and was informed that the key was not connecting. The Lien holder replaced the key. The contact stated that the failure persisted, and the key fob failed to function as intended. The vehicle was taken to the dealer... Read more
Incident date: Oct 1, 2025
The contact rented a 2025 Ford Expedition Max. The contact stated that while stopped at a gas station, the front driver's side door was opened and was cut by the edge of the door. The bottom of the door was at a 90-degree angle, and the edge of the door was sharp. The contact sustained a 2 1/2 in. cut on the right front lower part of the leg. No medical attention was received. The contact stated t... Read more
1 injured
Incident date: Dec 31, 1969
Engine failure in 2023. Paid 15,600 to have engine repaired and gm is denying reimbursement because repairs not done at dealership and vehicle is too old is what they are giving me for reasons for denial.
Incident date: Oct 20, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the company EV GO no longer allows Nissan Leaf vehicles to charge at their stations. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reason... Read more
Incident date: Oct 29, 2025
The vehicle experiences sudden, uncommanded braking on clear roads due to a malfunction in the Audi Pre Sense system. The system falsely detects obstacles and applies the brakes abruptly, creating a safety hazard for occupants and surrounding traffic. The issue was reported to Audi Beverly Hills multiple times beginning July 2023, including through the dealer's online service request system. Howev... Read more
Incident date: Nov 28, 2017
The contact owns a 2019 Honda Accord. The contact stated that the parking brake light was intermittently illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The warning light continued to illuminate intermittently. Approximately a year later, while driving approximately 30-40 MPH, an unusual odor entered the cabin of... Read more
Incident date: Jun 30, 2023
Abs warning light dings and warning lights are on. Safety recall. When will this be fixed
Incident date: Oct 6, 2025
2019 GM Cadillac Escalade 6.2-liter L87 engine rod/bearing knocking noise for second time causing fear of driving and long range usability because of catastrophic failures reported. GM says out of warranty and not their problem and not part of the issued recall years for bad L87 engines. Vehicle engine repaired under warranty 03/07-2024 for bad camshaft and lifter failure at a cost of $8776.63.