Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Nov 15, 2025
Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.
Incident date: Mar 1, 2025
The engine failed while driving on the interstate at 65+ mph. The malfunction indicator lights came on and beeped loudly, including Engine Malfunction and AWD Malfunction (which I don't have). The vehicle lost power, and the engine began making a frightening noise. I had to get over several lanes with no working gas pedal, and I'm lucky nobody was hurt. I had to be towed thirty miles to the neares... Read more
Incident date: Mar 1, 2025
The engine failed while driving on the interstate at 65+ mph. The malfunction indicator lights came on and beeped loudly, including Engine Malfunction and AWD Malfunction (which I don't have). The vehicle lost power, and the engine began making a frightening noise. I had to get over several lanes with no working gas pedal, and I'm lucky nobody was hurt. I had to be towed thirty miles to the neares... Read more
Incident date: Mar 1, 2025
Vehicle loses center display repeatedly Screen and system keep rebooting while driving Dealer refused to fix saying “no recall” Problem reduces visibility of backup camera and safety information
Incident date: Nov 14, 2025
The car don't run well
Crash
2 injured
Incident date: Nov 1, 2024
Front camera quit working and it costs 2000 to replace which is absolutely ridiculous for a 2024 car. It should not have went out in a year and a half. It causes all the safety things on the car to not work properly.
Incident date: Nov 5, 2025
Left lowlight headlight stops working intermittently and then completely. Both front axles cracked. Right rear shock busted. Gas purge valve malfunctioned
Incident date: Nov 5, 2025
Hello- I have the back up camera rear view mirror issue of other recalls but my vehicle is not listed as a part of the recall. It is a 2015 Ford Transit 250- Is there any reason it isn't included? My back up camera in the rear view mirror goes to blue or also shows and upside down picture like the other vehicles in the recall.
Incident date: Nov 5, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Nov 12, 2025
See attached document for complaint.
Incident date: Nov 12, 2025
See attached document for complaint.
Incident date: Oct 24, 2025
My 2015 Chevy Volt has been experiencing ongoing mechanical and electrical issues, including random power loss, reduced propulsion warnings, and sudden vehicle shutdowns with no prior indication. These problems pose a serious safety concern, as the car can lose power unexpectedly while driving. Despite these issues, GM has refused to service the vehicle or unlock necessary components because they ... Read more
Incident date: Oct 24, 2025
Recall number NHTSA #25V-667 has not had a remedy for the past two months now. We have tried several dealers, including Alfa Romeo Daytona Beach, to solve the recall problem, but were given no solution at every attempt. We no longer feel safe driving this car with an enduring open safety recall and would like to file a complaint to Alfa Romeo. The recall is related to a software defect that does n... Read more
NISSAN
PATHFINDER
(2023) - EXTERIOR LIGHTING
Nov 14, 2025
Incident date: Nov 14, 2025
My daylight running headlights are out, went out before 40k miles. They said they would have to replace the whole assembly for over 1000 each. I have read many people’s complaints with the same issue. How can a car company not provide safe headlights that last more than 40k miles. I cannot afford to fix it and with all these atlas on the road with people in the same financial situation it is dan... Read more
Incident date: Nov 13, 2025
In December 2024 we brought our 2017 Honda CRV for rattling and shaking when accelerating. In all cases below, the dashboard flashed engine warnings and fuel system warnings. The Honda Dealership mechanics shop replaced fuel injectors, spark plugs, and adjusted valves. Importantly, they also performed a full coolant service. Services totaled 2,952.92. In October 2025 we brought the 2017 Honda CR... Read more
Incident date: Nov 13, 2025
See attached document for complaint. I am writing to you about the attached letter from BRP (reference letter dated January 22, 2025 re: Engine Output Shaft Can Break- Potential Loss of Drive Power-NHTSA Campaign ID Number 24V728). My Can-Am Spyder is affected by this issue. As stated in the instructions in the letter, I contacted my local authorized BRP Can-Am dealer to have the repair completed... Read more
Incident date: Nov 13, 2025
The contact owns a 2008 Kia Sedona. The contact stated that upon having a state safety inspection performed on the vehicle, the contact was informed by a mechanic that there was severe corrosion on the subframe of the vehicle. The inspector informed the contact that the vehicle might be under recall for the issue. The manufacturer was notified of the failure, and the contact was informed that the ... Read more
Incident date: Oct 28, 2025
My truck doesn’t display a light and the steering doesn’t work. I can’t move the wheel. I have not had inspection done yet as I need to find a way to tow it.
Incident date: Oct 31, 2025
On 11/3/25 honda conducted the fuel injection recall fix. Prior to this, no warning lights were displayed on dash. 11/11/25 nine different warnings displayed on dashboard board. 11/13/25 at approximately 35mph the vehicle would not accelerate and the 9 warning notifications continued to flash. Cars had to go around me as I tried to find a safe place to pull to side of the road. I turned off the i... Read more
Incident date: Nov 13, 2025
I can’t get my gas tank below 1/4. It always starts lagging and has a late reaction time. I also have to use better gas and get treatments to help. With no solution in sight
Incident date: Sep 20, 2025
While driving ~40 mph with no Autopilot or cruise control active, my 2024 Model Y suddenly braked itself from 40 → 0 mph for no reason. The road ahead was clear. I did not touch the brake. My 3-year-old was in the car. We were nearly rear-ended and could have been seriously injured. When I went to Tesla Service, the manager insisted I must pay a $270 diagnostic fee unless they “find a problem... Read more
Incident date: Sep 20, 2025
My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed th... Read more
Incident date: Apr 13, 2025
Please see uploaded documents. One is a letter to Ford, and Damerow Ford. The other is receipts for sending certified mail, return receipt, signature requested, to have a response within 30 business days. We've contacted the dealership, emailed [XXX] , and customer service, and spoke to customer service to have a case number. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), ... Read more
Incident date: Jun 13, 2025
The contact owns a 2025 Forest River Aurora Trailer. The contact stated that while his son was towing the trailer at an undisclosed speed, the front driver’s side wheel and the passenger’s side front wheels separated from the axle, causing the trailer to drag on the road. The contact stated that his son sent pictures that showed the six wheel lugs on both wheels had sheared off. The contact st... Read more
Incident date: Nov 13, 2025
This car was purchased certified pre-owned from a Kia Dealership with 46,227 miles in October 2024. Within a month (Nov 2024), the electrical system would die overnight and we would require a jump start. This seemed to align with colder temperatures. After the first or second jump start, a headlight blew out. We replaced it. Then a tail light blew out and we replaced that one too. It seemed that t... Read more
Incident date: Nov 11, 2025
This is an update to NHTSA Complaint #XXX with new safety information. My 2017 Tesla Model S (VIN [XXX] ) has a confirmed high-voltage isolation fault. Tesla replaced the rear drive unit under warranty, but Tesla’s own technician notes now state: “There is a risk of isolation alerts reoccurring during regular driving, use of HVAC system, or DC charging.” “Vehicle may power off due to iso... Read more
Incident date: Nov 11, 2025
Multiple safety-critical malfunctions have occurred on this vehicle involving unintended braking, unintended acceleration, and false activation of driver-assist systems. These events did not happen at the same time and occurred under normal driving conditions. At various points, the vehicle has suddenly applied the brakes without driver input, including hard braking events that felt like an automa... Read more
Incident date: Nov 11, 2025
Multiple safety-critical malfunctions have occurred on this vehicle involving unintended braking, unintended acceleration, and false activation of driver-assist systems. These events did not happen at the same time and occurred under normal driving conditions. At various points, the vehicle has suddenly applied the brakes without driver input, including hard braking events that felt like an automa... Read more
Incident date: Nov 11, 2025
Multiple safety-critical malfunctions have occurred on this vehicle involving unintended braking, unintended acceleration, and false activation of driver-assist systems. These events did not happen at the same time and occurred under normal driving conditions. At various points, the vehicle has suddenly applied the brakes without driver input, including hard braking events that felt like an automa... Read more
Incident date: Nov 5, 2025
My transmission failed and I took it to the dealership. They recommended I replace the transmission that would cost $11,000. I have 120k miles driven in my car and regular get it maintenance. After looking online I saw that I was not alone with the Ch-r model. It is ridiculous that a repair would cost half of a brand new car. This is very anti consumer behaviors coercing car owners to buy new cars... Read more
Incident date: Jul 4, 2024
To Whom It May Concern, I am filing a formal dispute and safety complaint regarding my 2022 Subaru Crosstrek Limited. On November 12, 2025, while driving at approximately 70 mph on the highway, the vehicle suddenly stopped operating automatically without warning. This was a terrifying and dangerous event for me and my family. We could have been seriously injured or worse. The service department... Read more
Incident date: Jan 22, 2025
I just left my house and i was getting on the highway and the service 4 wheel drive light came on then all a sudden the car slowed down then it accelerated really fast so i pulled over and put it in park then when i tried to continue driving i put it in drive and it would not move. The engine ran but it would not move so i had to get it towed to the dealership
Incident date: Jul 15, 2025
The backup camera works intermittently. Showing a black screen and telling me to see a dealer.
Incident date: Nov 12, 2025
My 2026 Tesla Model Y with under 3,000 miles experienced a sudden and total loss of power steering while driving. The car became extremely difficult to control. Tesla towed it to their service center, where they claimed it was a software-related issue that could not be replicated. The service center released the car back to me but refused to provide written assurance that the vehicle is safe to d... Read more
Incident date: Oct 25, 2025
The contact owns a 2017 Ford Fusion. The contact stated that the steering wheel was loose. The contact was able to rock the steering wheel approximately 3/8 of an inch in either direction. There was no warning light illuminated. The contact researched online and related the failure to NHTSA Campaign Number: 18V167000 (Steering). The contact called a local dealer and was advised that the VIN was no... Read more
Incident date: Nov 12, 2025
Vehicle was parked in driveway on a reasonably cool day and the rear hatch window fractured
Incident date: Oct 11, 2025
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at 25 MPH and making a turn, the vehicle lost motive power. There were several unknown warning lights illuminated after the failure. Upon investigation, the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was towed to an independent mechanic, where it was diagnosed with l... Read more
Incident date: Oct 11, 2025
During the early morning of December 23, 2024, at 2am, the vehicle caught fire in the carport of my house. Upon waking up to the noise, I proceeded to evacuate my family from the house due to the amount of smoke inside. The fire damaged approximately one-third of the house. Prior to this incident, the vehicle showed no defects, and all its services were performed by the same Hyundai dealership wo... Read more
Fire
Incident date: Oct 11, 2025
The information screen in the instrument cluster between the speedometer and tachometer went blank. Sometimes it will light up blue or even function. The screen is the display for fuel, temperature, odometer, gear selected, etc. From what I have read this happens to many of these vehicles. The fix dealers are using is to use remanufactured parts which are back ordered with no known date of del... Read more
Incident date: May 1, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately... Read more
Incident date: May 1, 2025
-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around vehicle. -I have not reported the problem to the dealer or manufacturer because they are well aware that this problem exists, although they claim it was remedied by software updates. -I have not had my v... Read more
Incident date: Mar 3, 2025
When at a complete stop at a stop light or stop sign and ready to press the gas to accelerate, there’s a delay for the car to even start moving. It doesn’t want to go when pressed on. Which can cause the person behind me to hit the back of the car. It nearly came to that. There’s sudden fast movement when accelerating to get the car to move forward. It’s been happening numerous times ... Read more
Incident date: Mar 3, 2025
When at a complete stop at a stop light or stop sign and ready to press the gas to accelerate, there’s a delay for the car to even start moving. It doesn’t want to go when pressed on. Which can cause the person behind me to hit the back of the car. It nearly came to that. There’s sudden fast movement when accelerating to get the car to move forward. It’s been happening numerous times ... Read more
Incident date: Oct 12, 2024
I was driving on big highway when I lost power brake light came on engine light on message about emergency brake need it serviced I was only able to go about 15 mph on big highway very dangerous engine sounds knocking was very loud at this point I knew something very bad happen my truck only had about 85k miles on it I took to the dealership to get a diagnose they took my oil filter off and found ... Read more
Incident date: Sep 1, 2024
Coolant intrusion on 2.0L ecoboost engine due to cracked cylinder head. Ford is aware of this issue yet has refused to issue a recall or offer a replacement to those affected as they have done for the 1.6L engines. The engine now needs to be fully replaced out of my own pocket.
Incident date: Nov 12, 2025
The contact owns a 2018 Toyota C-HR. The contact stated that while driving at 45 MPH, the vehicle made an abnormal whining sound that became louder during acceleration. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The vehicle was then taken to the dealer, where it was diagnosed that the bearings in the t... Read more
Incident date: Nov 4, 2025
The Stereo Screen went black, unable to turn back on the dealership had to replace the entire stereo. In addition, flashing ODO and other indicators on the dash. The IDLE is out of control which shakes the whole truck. Since the screen does not work the backup camera is also off which makes it very hard to backup. The truck feels very different when the ODO is flashing and the screen is black. I... Read more
Incident date: May 14, 2025
The Stereo Screen went black, unable to turn back on the dealership had to replace the entire stereo. In addition, flashing ODO and other indicators on the dash. The IDLE is out of control which shakes the whole truck. Since the screen does not work the backup camera is also off which makes it very hard to backup. The truck feels very different when the ODO is flashing and the screen is black. I... Read more
Incident date: Nov 11, 2025
Burnt Oil Smell Inside Cabin (When Heater Is on High) I frequently notice a burnt oil smell inside the cabin, especially during the first hour of driving in the morning with the heater set to high. My local Honda dealership inspected the vehicle but did not find a specific cause, attributing it instead to a “Honda smell.” They demonstrated a similar odor on a new Passport and suggested using a... Read more