Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
NISSAN
PATHFINDER
(2013) — ENGINE
Sep 3, 2025
Incident date: Sep 3, 2025
The component that failed was the engine of my Kia vehicle. The vehicle was purchased in 2020. In Q4 2022, I received a recall notice by mail regarding the engine. I immediately took the vehicle to Kia of McKinney, TX, and requested that the recall repair be performed. I was informed at that time that the engine could not be replaced until it actually failed. This forced me to continue driving a d... Read more
NISSAN
PATHFINDER
(2013) — STRUCTURE:BODY
Sep 3, 2025
Incident date: Sep 3, 2025
A-pillar trim part detached while I was driving. My dealer replaced the following parts at my expense BB5Z7803145AA BB5Z7803137BA. To date I have not been fully reimbursed for the repair by the dealership, Al Cioni Ford, Granville, Illinois.
Incident date: Sep 3, 2025
The transmission appears to be failing. When accelerating, the RPM increases but the vehicle speed does not respond immediately, creating a slipping and jerking effect. The vehicle is available for inspection if requested. The vehicle hesitates and jerks when accelerating, especially when merging into traffic or driving at highway speeds, which creates a risk of collision due to the loss of prope... Read more
Incident date: Sep 3, 2025
The transmission appears to be failing. When accelerating, the RPM increases but the vehicle speed does not respond immediately, creating a slipping and jerking effect. The vehicle is available for inspection if requested. The vehicle hesitates and jerks when accelerating, especially when merging into traffic or driving at highway speeds, which creates a risk of collision due to the loss of prope... Read more
NISSAN
PATHFINDER
(2023) — SUSPENSION
Sep 3, 2025
Incident date: Sep 2, 2025
I purchased a 2018 Nissan Kicks with under 6k miles from Atlanta Luxury Motors (ALM Marietta) on April 29, 2022. The dealer failed to disclose the car was a Canadian import, which voided the manufacturer’s warranty and left me responsible for unsafe defects. At under 30,000 miles, the suspension (struts) failed and had to be replaced, and by 60,000 miles the CVT transmission began showing fault ... Read more
NISSAN
PATHFINDER
(2023) — ENGINE
Sep 3, 2025
Incident date: Sep 2, 2025
I purchased a 2018 Nissan Kicks with under 6k miles from Atlanta Luxury Motors (ALM Marietta) on April 29, 2022. The dealer failed to disclose the car was a Canadian import, which voided the manufacturer’s warranty and left me responsible for unsafe defects. At under 30,000 miles, the suspension (struts) failed and had to be replaced, and by 60,000 miles the CVT transmission began showing fault ... Read more
Incident date: Sep 3, 2025
Vehicle has active alerts for powertrain control module, and low boost pressure with the turbocharge along with emissions codes P0299, P0496 and P0456. The vehicle is constantly going into deep sleep mode. While driving the vehicle started to enter safe mode. And displayed an alert that said please turn ignition on. The dash and screen went black like vehicle was off but it was still running. This... Read more
Incident date: Aug 29, 2025
Vehicle has active alerts for powertrain control module, and low boost pressure with the turbocharge along with emissions codes P0299, P0496 and P0456. The vehicle is constantly going into deep sleep mode. While driving the vehicle started to enter safe mode. And displayed an alert that said please turn ignition on. The dash and screen went black like vehicle was off but it was still running. This... Read more
Incident date: Aug 29, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactur... Read more
Incident date: Nov 14, 2024
The contact owns a 2007 Ford Edge. The contact stated while driving 30 MPH and attempting to depress the brake pedal, there was an abnormal clicking and popping sound coming from the brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the wheel bearings and the brakes were loose... Read more
Incident date: Nov 14, 2024
The contact owns a 2007 Ford Edge. The contact stated while driving 30 MPH and attempting to depress the brake pedal, there was an abnormal clicking and popping sound coming from the brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the wheel bearings and the brakes were loose... Read more
Incident date: Nov 14, 2024
[XXX] was involved in a single person collision,the vehicle hit head on into a building. [XXX] put her foot on the brake however the car speed up on its own causing her to run into a building. Which causes her to be involved in an accident. As you can see Nissan has not taken any responsibility for the vehicle involved despite any recalls. Which as you can see they have 0 fixes. She has no... Read more
Crash
Incident date: Sep 3, 2025
The contact owns a 2021 Grand Design Momentum RV. The contact stated while the RV was parked and occupied, or while driving the RV, there was an abnormal popping and creaking sound coming from the frame of the RV while depressing accelerator pedal or depressing the brake pedal. Neither a dealer nor an independent mechanic was contacted. The contact stated that while driving the RV at an undisclose... Read more
Incident date: Aug 18, 2025
Vehicle Information: 2025 Kia EV9 GT-Line AWD VIN: [XXX] Mileage: ~16,000 miles Component/Part Affected: Wheel studs / Wheel attachment system Summary: Multiple wheel studs (3 on one wheel, 2 on another) were found stripped/damaged on my [XXX] Kia EV9, making the vehicle unsafe to drive. This is a critical safety issue, as wheels cannot be properly secured and could detach while driving. Deta... Read more
Incident date: Aug 18, 2025
Sunroof is leaking and maybe other areas. But it’s getting the ceiling wet around front are of the sunroof and starting to effect the radio playing and eventually probably the buttons on the ceiling
Incident date: Aug 18, 2025
The contact owns a 2024 Nissan Sentra. The contact stated that while driving at various speeds, several warning lights and messages, including the "Check Engine" and "CVT Malfunction Service Now" were displayed on the instrument panel. The contact also stated that while at a stoplight, the vehicle either jerked or hesitated while depressing the accelerator pedal. In addition, the contact stated th... Read more
Incident date: Sep 3, 2025
In early May 2025 while driving around 40mph, I heard a very loud pop which startled me. Pulled over and looked back and noticed my backseats were push up out of place. I attempted to put the seat back into place but it wouldn’t fit into the latch anymore. The framing underneath the seats looked pretty damaged so I took it to a local mechanic. After doing some research, he found information for ... Read more
Incident date: Sep 3, 2025
If the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. We are approaching the one year mark and this is causing me great concern.
Incident date: Sep 3, 2025
Vehicle Issue Summary – 2021 INFINITI QX50 I purchased a 2021 INFINITI QX50 in March 2024. Recently, I received notice of an active safety recall (NHTSA 25V437) related to the VC-Turbo engine bearings. In addition to the recall alert, I’ve also experienced several concerning symptoms: 1) A knocking noise when reversing. 2) The malfunction indicator light turning on and off intermittently. 3) ... Read more
Incident date: Sep 3, 2025
Vehicle Issue Summary – 2021 INFINITI QX50 I purchased a 2021 INFINITI QX50 in March 2024. Recently, I received notice of an active safety recall (NHTSA 25V437) related to the VC-Turbo engine bearings. In addition to the recall alert, I’ve also experienced several concerning symptoms: 1) A knocking noise when reversing. 2) The malfunction indicator light turning on and off intermittently. 3) ... Read more
Incident date: Aug 28, 2025
The vehicle experienced catastrophic engine failure due to burning oil. At no point did warning lights or alerts appear on the dash. This failure occurred well within the terms of Kia’s 10-year/100,000-mile powertrain warranty. I was informed by the dealer that warranty coverage is being denied because I do not have every oil change or service record available. I want to emphasize that under the... Read more
Incident date: Aug 22, 2025
I was driving my 2023 Hyundai Sonata with 22,000 miles on I-96 near Grand Rapids Michigan at or slightly below the speed limit of 70 MPH. Suddenly, with no advance warning of any kind, the engine shut down. I was able to coast and maneuver to the right shoulder of the road while avoiding traffic, including a large tractor trailer that almost hit us. The vehicle than had just enough power to get ... Read more
Incident date: Nov 15, 2023
I noticed paint peeling several years ago. It has progressively gotten worse. It is peeling in more places than can easily be repaired. A quick internet search indicates there is a class action lawsuit for this very problem. My vehicle is the affected white color. This significantly reduces the value of my low mileage vehicle.
Incident date: Sep 19, 2024
My car just shut off out of now where while I was driving, tried to turn it on and wouldn’t start, get u I was in the middle of the road bc it just shut off. I left it off for about 10 minutes and finally it turned back on but yet the battery and everything was good on the car, this is definitely a road hazard ⚠️!
Incident date: Sep 2, 2025
My vehicle has defect in the electronic power brake assist system that lead to extended stopping distances and cause me to hit someone from behind.
Crash
1 injured
Incident date: Sep 2, 2025
The vehicle will sometimes, after shifting from park to drive, roll backwards if on an incline, even while gassing. If not an incline when this occurs, the vehicle will not move forwards. This typically lasts for a few seconds before the transmission engages. This happens intermittently; the first time it happened to my family member, it almost caused an accident. Kia has attempted to repair this... Read more
Incident date: Sep 2, 2025
The front camera has failed. The automatic emergency breaking, the adaptive cruise control, and normal cruise control do not work, at all. The camera began to fail within the first year of ownership but it would start to work shortly after. After about 1.5 years of ownership, there was a permanent sign of malfunction on the screen, making the above features inoperable.
Incident date: Jul 21, 2025
Coolant is leaking into the piston cylinder 4-mainly (and 2). It’s leaking because of the imperfection in the block. In the new engines, the imperfection has been fixed
Incident date: Aug 7, 2025
Dear NHTSA, I am writing to file a complaint regarding an unresolved recall issue for my vehicle. Although the manufacturer’s service center has completed the recall repair, the repair has not been updated in the NHTSA system, and the vehicle still shows an open recall. This unresolved status is creating serious issues: The car cannot pass Vehicle Safety Systems (VSS) inspection. Registration c... Read more
Incident date: Aug 27, 2025
The contact owns a 2024 Toyota Tacoma. The contact stated that while shifting into gear, the vehicle jumped and continued to move. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V058000 (Service Brakes, Hydraulic). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case.... Read more
Incident date: Aug 27, 2025
When backing up the rear camera display is too dark to see. I have altered the settings for display from auto, to night, to day, and also adjusted the brightness level all the way up, but nothing changes. It remains the same and you can't safely see what is on the camera display.
Incident date: Sep 2, 2025
The window has little specs between the glass it’s very hard to see when the sun is blaring on it .its not anything on the window Sheild or on the inside glass it’s between the glass.
Incident date: Aug 28, 2025
Upon starting my 2021 Volkswagen Tiguan, the vehicle immediately went into "limp" mode and the check engine light and EPC light came on. The vehicle would not drive over 18 mph. The car was towed to a close by Volkswagen dealership and checked for codes using a multipoint inspection. The report came back with a throttle body issue (Multipoint inspection report attached). The throttle body was repl... Read more
Incident date: Aug 14, 2025
Broken catalytic converter at joint with exhaust pipe. Manufacturer defect with the exhaust piping.
Incident date: Aug 23, 2025
Main incident: Time: 2025-08-28 ~12:41 PM PST What happened: After searching for a parking space, the driver was preparing to reverse into the spot, the driver pressed up the stalk to shift the gear into reverse, a sound was heard and something showed up on the screen, the vehicle once again started accelerating and running forward suddenly and sharply (3 mph to 28 mph in 3 secs), driver tried to... Read more
Crash
1 injured
Incident date: Oct 2, 2024
The contact owns a 2021 Chevrolet Tahoe. While driving 25 MPH, the vehicle stalled in the street. The vehicle was eventually restarted and was driven to the family’s residence. After arriving at the residence, the vehicle failed to restart. The contact stated that the failure was like the failure in NHTSA Campaign Number 25V274000 (Engine and Engine Cooling). There were no warning lights illumin... Read more
Incident date: Jul 1, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the vehicle hesitated to accelerate as intended while the accelerator pedal was depressed. In addition, the vehicle jerked abnormally and unintendedly upshifted. The “Service Transmission” warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with an internal tr... Read more
Incident date: Aug 30, 2025
I bought my van used in March of 2025. within 6 weeks I noticed when accelerating my van hesitated about 3 seconds before going when I went to take-off. This has caused great concern . Last week it caused me a accident because of the delay in acceleration. Luckily I was not hurt but did cause a accident. I feel they're should be a recall to fix this after reading many complaints about the same... Read more
Crash
1 injured
Incident date: Sep 15, 2024
My 2018 Harley Softail was repaired .The rear shock adjuster bolt was broken 11/1/2018 at 1500 mile this was before the recalls.Then it was repaired again with the recall 2/6/24 it was broken again.My bike was then repaired again on 7/29/25 for the recall .It was broken at the time again. On 8/25/25 I was riding home I felt a large bang to the rear and thought I had been hit.I was going slow I was... Read more
Incident date: Aug 20, 2025
Tapping noise when starting vehicle in the mornings or when cold (now it occurs at all times at cold start despite outside temperature). Tapping lasts from about 30 seconds to a couple of minutes. Problem has been reproduced by the dealer and a techline case was submitted to Nissan on 3 JUL 2025. To date there has been no response from Dealer or Nissan on cause or how to rectify.
Incident date: Aug 26, 2025
While driving, the panoramic moonroof on my 2021 Mercedes-Benz GLB 250 (VIN: [XXX] ) suddenly shattered without any visible impact or prior damage. It sounded like an explosion, and glass rained down into the vehicle. This could have caused serious injury to myself or my child. There was no indication that a rock or debris hit the vehicle. No vehicles were in front of me, and I have no history of... Read more
Incident date: Sep 1, 2025
The contact owns a 2023 Ram 1500. The contact stated that after starting the vehicle and shifting into reverse(R), the rear-view camera failed to display an image. Additionally, the contact stated that the instrument cluster failed to display pertinent information. The contact stated that occasionally, only the A/C and heating controls and a section of the GPS map were displayed. The contact state... Read more
Incident date: Sep 1, 2025
The contact owns a 2023 Ram 1500. The contact stated that after starting the vehicle and shifting into reverse(R), the rear-view camera failed to display an image. Additionally, the contact stated that the instrument cluster failed to display pertinent information. The contact stated that occasionally, only the A/C and heating controls and a section of the GPS map were displayed. The contact state... Read more
Incident date: Aug 30, 2025
So far I went to Herb Gordon Auto World in Silver Spring At least three times for the eyesight system that keeps malfunctioning and they said each time there's no codes and no sensor or system error light codes on. I called and talked to Subaru customer service three times and on the fourth time I was told to go to another Subaru dealer and have it looked at as a second opinion on the 16th of aug ... Read more
Incident date: Sep 1, 2025
Valve rocker arms and lifters faulty due to inadequate manufacturing, and engine oil cooler/oil filter housing leaking engine oil due to poor quality materials used during manufacturing.
Incident date: Aug 19, 2025
Bike rack fell off of car on northbound interstate 294 less than 1/2 mile from the 127th street exit. I believe I set it up correctly. Pin was in and the knob was tightened. No accidents as traffic narrowly avoided the unit and bikes. IDOT showed up quickly to remove. I believe the safety pin is inadequate to hold the unit on. Pictures attached.
Incident date: Aug 19, 2025
Voltage regulator malfunctioning inside ECM and having lights dim and electrical components bog down
Incident date: Aug 19, 2025
My 2023 Nissan Rogue is currently at the Avondale Nissan Dealership in Avondale, AZ. I have been taking it between service appointments and the check engine and recall for the pass 4 Months then a week ago it stop while driving to my mailbox and acted like it was in an accident. Each time I have taken to the dealership they stated it unfortunate would have to wait until something worse happen beca... Read more
Incident date: Sep 1, 2025
While driving on the freeway with my children, the vehicle started to shake and the emission system problem, transmission system problem and blind spot problem lights came on. The safety of myself and children were at risk due to being on the freeway and having to pull over on the side of the road. There were zero signs leading to this.
Incident date: Sep 1, 2025
While driving on the freeway with my children, the vehicle started to shake and the emission system problem, transmission system problem and blind spot problem lights came on. The safety of myself and children were at risk due to being on the freeway and having to pull over on the side of the road. There were zero signs leading to this.