Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Aug 14, 2025
At 1833 yesterday evening, the doors did not autolock.
Incident date: Aug 14, 2025
At 1833 yesterday evening, the doors did not autolock.
Incident date: Dec 5, 2025
I had been driving about 1.5 hours when I exited the Interstate and the car engine shut off at a traffic light. When I shifted the car into park and tried to restart the car, smoke filled the cabin. Unbeknownst to me, an oil leak occurred while driving. No warning lights or other indicators that anything was awry. I had the vehicle towed to the nearest Hyundai dealer. Though the suv is under wa... Read more
Incident date: Dec 4, 2025
Dash button for lift gate not working. Occasionally the doors dont autolock Both of these things have happened multiple times since I drove the car off the lot .
Incident date: Dec 5, 2025
My vehicle has violently jolted 10+ times while driving at low speeds (15–30 mph) in all drive modes. The jolting is severe enough to feel like being rear-ended and poses an immediate safety hazard. The check engine light came on during one incident. My dealership told me they cannot diagnose or repair the vehicle because they do not yet have software for 2026 Mercedes models, leaving the vehic... Read more
Incident date: Dec 5, 2025
-There is a warning that pops up on the dash saying "4WD unavailable, needs service". It's winter and I can't use the "snow mode" or 4WD. -Potential for issues if I get stuck in the snow. -Took it to a repair shop to deal with the service light and they told me there was a recall. I was unaware until today. -Went to Jeep dealer and was informed there is no fix available at this time. It appears ... Read more
NISSAN
ROGUE SPORT
(2018) - SERVICE BRAKES, HYDRAULIC
Dec 5, 2025
Incident date: Nov 14, 2025
The contact owns a 2009 Ford F-150. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the ABS and TPMS warning lights were illuminated. The contact stated that the vehicle slowed down; however, the brake pedal needed to be depressed to the floorboard to stop the vehicle. The vehicle was taken... Read more
NISSAN
ROGUE SPORT
(2018) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Nov 14, 2025
Hello, My drivers side front left window goes up and down awkwardly, almost like it's going to brake the glass when I use it. If there's a recall on this I will gladly like to know. Thank you.
NISSAN
ROGUE SPORT
(2018) - ENGINE
Dec 5, 2025
Incident date: Nov 14, 2025
While moving through an intersection the vehicle will occasionally loose power and the engine returns to idle. I will press on the gas for 3-4 seconds before the engine throttle reacts and the vehicle starts to accelerate. This has happened many times. The vehicle will turn or brake but it will not accelerate.
Incident date: May 15, 2025
My transmission is going out. I bought this car brand new back in 2019. I am at 80k miles. It is available for inspection upon request. No light has came on, but there has been a loud whining noise whenever I press on the accelerator. I took it into a shop and they said my transmission is going to go out any time now.. My safety could have been put at risk because no light has came on with a warni... Read more
Incident date: Nov 28, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 65-70 MPH, the vehicle made an abnormal grinding sound. The contact pulled over to the side of the road. The contact stated that upon shifting to Park(P), the RPMs continued... Read more
NISSAN
PATHFINDER
(2019) - ENGINE
Dec 5, 2025
Incident date: Dec 4, 2025
I was stopped at an intersection waiting for traffic. There was a small opening in traffic, and I accelerated rapidly from a stop while making a left turn to enter traffic when the "engine/motor" suddenly completely died, and the car quickly came to a stop. The dash displayed a message: "Engine Control Error. Park vehicle in a safe place." Had there been a semi-truck that could not stop behind... Read more
Incident date: Oct 21, 2025
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle was shaking erratically. No warning lights were illuminated. The contact stated that the failure only occurred while driving over a bump in the road. The vehicle was taken to the dealer, where it was diagnosed with a failed damper. The contact stated that upon inspection of the vehicle... Read more
Incident date: Oct 21, 2025
Vehicle: 2013 Hyundai Sonata VIN: [XXX] Mileage: [163,000] Summary: Theta II 2.4L GDI engine bearing failure (Recall 953 / 20V-393) – severe knocking, risk of sudden engine seizure/fire. Dealer refuses lifetime-warranty repair and forced consumer to pay towing to avoid lien/fees. Description: This vehicle is covered by NHTSA Recall 20V-393 (Campaign 953) and the court-approved Theta II engine c... Read more
Incident date: Oct 21, 2025
The backup camera will sometimes produce a grainy image or prompt a warning the camera isn't working. This issue has been noticed for other vehicles and issued a recall for the Ford Taurus but doesn't cover my vehicles year, 2014. The 2015 recall affects 2015 and later tauruses, 25V695000.
Incident date: Dec 5, 2025
Excessive oil consumption. Mechanic who changed oil said oil level was too low and he could find no leaks. He said this is a known Hyundai problem. The dealer acknowledged this. There was no warning light saying the oil was low. It was discovered during a routine oil change.
Incident date: Dec 5, 2025
Steering is very stiff and fights you while trying to make minor corrections at highway speeds (45mph+). Not safe to drive the vehicle on road trips or for extended periods of time on the highway. As I understand it, the 11th generation civics have a recall on the same component. It seems the recall needs to be extended to the 10th generation civics as well.
Incident date: Nov 22, 2025
My 2016 Mercedes Benz C300 started giving off funky fumes last year in 2024, now the fumes have turned into the smell of gas in 2025. Everytime that I call the dealership on Rockside Rd./ Broadway, located in Bedford Ohio, they give me an excuse as to why it's not their responsibility to correct the issue. What can I do?
Incident date: Nov 22, 2025
I am reporting a serious safety defect involving the oil pump assembly on my 2019 BMW X5 xDrive40i. While driving at low speed in normal conditions, a sudden dashboard warning appeared stating: “Engine oil pressure too low — stop carefully.” I immediately pulled over and shut off the engine. My vehicle had been serviced by an authorized BMW dealership less than one week earlier, and no faul... Read more
Incident date: Oct 22, 2025
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera image occasionally displayed a blank or blue screen. The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact called the dealer on several occasions about the recall and was informe... Read more
Incident date: Jul 4, 2025
My rearview camera display will show and image at times. When putting car in reverse ans or drive the screen sometimes is blank.
Incident date: Nov 19, 2025
Fuel pump and wiring issues
Incident date: Oct 1, 2025
The exterior B-pillar trim on my 2022 Subaru Forester (passenger side) has warped, bubbled, and lifted away from the vehicle. At approximately 24,700 miles, the trim began deforming significantly, with visible bubbling and separation at the top edge. The dealer inspected it and recommended replacing the entire window panel assembly, stating it is not covered under warranty. I am concerned that the... Read more
Incident date: Dec 4, 2025
The vehicle dashboard is severely cracked. It doesn’t appear to be from wear and tear.
Incident date: Dec 3, 2025
2017 Honda CR V- Hybrid All warning lights on the dashboard—including the Check Engine Light, Oil Pressure Warning, Battery Warning Light, Tire Pressure Monitoring System (TPMS) Light, Brake System Warning, ABS (Anti-lock Braking System) Light, Fuel Level Warning Light, and Engine Temperature Warning Light—activated intermittently. This issue intermittently occurred each time the vehicle was ... Read more
NISSAN
PATHFINDER
(2019) - ENGINE
Dec 4, 2025
Incident date: Dec 3, 2025
My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and Kia Corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored. The dealership performed only a basic visual inspecti... Read more
NISSAN
PATHFINDER
(2018) - SUSPENSION
Dec 4, 2025
Incident date: Jul 1, 2024
I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance arms and control arms. This happened three times so far, attached are two repairs that was required previously. Per report with Tesla staff, this has been a recurring issue. Per additional Tesla owners, this has been a frequent issue amongst many different Tesla forums. Now I have... Read more
NISSAN
PATHFINDER
(2018) - STEERING
Dec 4, 2025
Incident date: Jul 1, 2024
I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance arms and control arms. This happened three times so far, attached are two repairs that was required previously. Per report with Tesla staff, this has been a recurring issue. Per additional Tesla owners, this has been a frequent issue amongst many different Tesla forums. Now I have... Read more
NISSAN
ROGUE SPORT
(2022) - BACK OVER PREVENTION
Dec 4, 2025
Incident date: Nov 3, 2025
The contact owns a 2023 Toyota Sequoia. The contact received notice of NHTSA Campaign Number: 25V657000 (Back Over Prevention). The contact stated that while in reverse (R), during inclement weather at his residence, the vehicle's reverse screen went black, and the reverse notification system failed to detect any structures. The contact stated that as a result of the reverse camera being black a... Read more
Crash
Incident date: Nov 26, 2025
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact smelled radiator fumes on the interior of the vehicle. In addition, the contact stated that the coolant reservoir was repeatedly refilled; however, there were no signs of a leak. The contact later became aware that radiator fluid was leaking on the ground underneath the vehicle. ... Read more
Incident date: Nov 26, 2025
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact was in contact with the local dealer and the manufacturer, and was advised that the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that... Read more
Incident date: Oct 17, 2025
While car shopping, I found a Ford hybrid listed with ~40,760 miles. Its public history shows a severe, unexplained odometer discrepancy. In September 2022, mileage was ~38,353. By May 2023, it spiked to 392,484. The current title shows 40,760 miles marked with a † (dagger), indicating "mileage discrepancy" or "not actual mileage." The seller is marketing it as a low-mileage vehicle. This misre... Read more
Incident date: Nov 20, 2025
THROTTLE LAG/LURCHING: When pressing the gas pedal at a full stop or pulling into traffic on the expressway the truck hesitates. it doesn't immediately go. This happens often...Transmission should be recalled. IT'S VERY DANGEROUS ESPECIALLY WHEN PULLING INTO TRAFFIC ON THE EXPRESSWAY
Incident date: Jan 1, 2022
First this is an AUTOMATIC. NOT A MANUAL. Nissan Versa S. 14000 miles. Bought used. The vehicle will drive then all the lights on the dash will turn on. The tachometer will then go to zero and will no longer move. The vehicle will then only go 20 mph (limp mode). I can move to a parking lot. I will then attempt to start it and it will not even turn over. After about 10 to 15 attempts, it... Read more
Incident date: Dec 3, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
Incident date: Dec 3, 2025
Engine overheating light comes on, car leaking fluid. Possible radiator or radiator hose. Unsafe to drive breaks are squeaky and bad.
Incident date: Dec 3, 2025
My vehicle has same engine as all the ones recalled, even built in same factory. Why isn’t there a recall on my engine as well.
Incident date: Oct 6, 2025
Hood/cowling along the windshield allows water to leak under the hood of the vehicle and wets the coils and plugs causing the engine to mis fire and shutter violently. This engine mis fire and sudden lack of power can cause the vehicle to obstruct the flow of traffic resulting in an accident. Problem was reproduced by the dealer and they replace coils, plugs, and installed an accessory engine cov... Read more
Incident date: Dec 3, 2025
I am submitting this complaint to report a significant safety defect in my Lexus vehicle. Without any prior warning or history of mechanical problems, the vehicle experienced a sudden and severe loss of engine power while I was merging onto a busy highway. The vehicle rapidly decelerated despite continued acceleration input, forcing me to navigate to the shoulder while surrounding traffic was trav... Read more
Incident date: Dec 1, 2025
While driving on the highway my Jeep lost speed and power steering. All the warning lights flashed on and off while dinging. Dealership can't get a code to see what the problem is to fix correctly. Jeep has 2 dangerous recalls that could catch fire while driving or sitting. Both issues put my life at risk. Stellantis denied buy back.
NISSAN
PATHFINDER
(2023) - ENGINE
Dec 3, 2025
Incident date: Oct 1, 2025
While driving on the highway my Jeep lost speed and power steering. All the warning lights flashed on and off while dinging. Dealership can't get a code to see what the problem is to fix correctly. Jeep has 2 dangerous recalls that could catch fire while driving or sitting. Both issues put my life at risk. Stellantis denied buy back.
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Oct 1, 2025
On Dec 3, 2025,I drove my 2025 Nissan Rogue to my workplace as usual. It is new vehicle with about 2000 miles on it. The vehicle was parked in the employee parking lot, which is an open, uncovered area but not a location where projectiles or falling objects are present. The car remained stationary in this parking area until the incident occurred. When I returned to the vehicle, I closed the front... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Oct 1, 2025
The rear windshield shattered while driving. I was driving car in the evening at 30 mph, heard a “pop” and the back window glass cracked in to tiny pieces. Once I pulled over to examine the damage the center of the glass fell out of the window completely. The dealer states it is not a defect, but there are several accounts online of the same thing happening to other Nissans. I see no other ... Read more
Incident date: Dec 3, 2025
The 2016 Toyota Frame Rust Settlement (Burns v. Toyota Motor Sales, U.S.A., Inc.): This $3.4 billion class action directly addresses premature corrosion in 2007–2008 Tundras (and similar models). It claims Toyota “knowingly failed to apply adequate rust protection,” leading to frame perforation despite later treatments like HOF. The settlement’s “recurrent perforation” clause applies ... Read more
NISSAN
PATHFINDER
(2020) - FUEL SYSTEM, DIESEL
Dec 3, 2025
Incident date: Dec 3, 2025
The contact owns a 2015 Ram 1500. The contact stated that while driving approximately 55 MPH, the vehicle started to hesitate while depressing the accelerator pedal, with the oil and check engine warning lights illuminated. The contact pulled over and attempted to restart the vehicle; however, the vehicle failed to restart. Due to the failure, the contact had the vehicle towed to the residence. Th... Read more
Incident date: Nov 26, 2025
Please add this to complaint number: 11702732 This is a supplemental complaint regarding the same safety issue I previously reported involving Safety Recall C4B on my 2018 Ram 2500 - complaint # 11702732 In addition to the safety concerns and the prior accident I described in my original complaint, the unresolved recall has also caused significant financial harm. I still owe approximately $15,10... Read more
Crash
Incident date: Nov 10, 2025
I was stopped at a stop sign with my foot firmly on the brake and vehicles engine starting revving. Next was stopped at my mailbox with the foot firmly on the brake and engine started revving again. Next, I was pulling into my garage and had just taken my foot off of the brake and engine revved again, this time propelling me into my garage wall. I have a video of the car pulling into the garage an... Read more
Crash
Incident date: Dec 3, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle and while driving at an undisclosed speed, the... Read more
Incident date: Aug 28, 2025
SUMMARY OF SAFETY DEFECT: Multiple critical safety systems randomly disengage without warning while the vehicle is in operation, creating an immediate crash hazard. DETAILED DESCRIPTION: For approximately one month, my vehicle has experienced intermittent, unpredictable failures of multiple safety-critical systems while driving. These failures occur randomly during operation and include: Regenera... Read more
Incident date: Dec 1, 2025
Dashboard is occasionally black when the truck is started. The gauges don't work, and an alarm starts ringing. After a short while the gauges start to appear on the screen one at a time. this has happened several times in the few months that I've owned this truck. I see that a recall has been issued for the 2025 and 2026 Model F150's but it is also happening in my 2024 F150 that I bought new in Fe... Read more