Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Sep 17, 2025
Description of the issue: The transmission has a recurring problem with shifting. When placing the vehicle into Reverse, it engages with a harsh and sudden jerk. When shifting from Reverse to Drive, there is a noticeable delay in engagement before the vehicle responds. These problems occur under normal operating conditions and are repeatable. Safety risk: This creates a significant safety hazard.... Read more
Incident date: Jul 17, 2025
tHE ENTIRE CAR FAILED. cAUGHT ON FIRE FROM THE CONSOLE AND PASSENGER SEAT WHILE DRIVING ON 1-15 . 8.15.2025 . Car filled wit black moke and fire.l was driving blind. brakes failed, power failed, burning the entire time. I somehow got out of burning vehicle and ran about 100 yards and watched the car explode!! Had car tuned up at Findlay Honda whede it was bought, 4 months ago, and they said it... Read more
Fire
Incident date: Sep 13, 2025
The contact owns a 2022 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull over to the side o... Read more
Incident date: Sep 14, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission temperature became elevated. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle, but the transmission failed to shift into gear as intended. The vehicle was taken to a local independent mechanic, where metallic debris was foun... Read more
Incident date: Aug 20, 2025
Electronic power steering locks the wheel while turning. Have to use excessive force to get it out of the stuck position. I have went through several forums trying to figure out why this happens there are many other customers experiencing the same problem. There is no power steering pump to replace so this could be an absolute danger to anyone driving a Durango with this problem or others around t... Read more
Incident date: Sep 16, 2025
It has, with more frequency as of late, become hard to turn the steering wheel both while driving as well as stationary. It is approximately 75% of them time currently, it started out being a now and then thing, but with more driving, it has become more frequent. There have been no warning lights to signal an issue, but the problem is continuously getting worse and more frequent.
Incident date: Sep 16, 2025
The contact's client owned a 2019 Ford F-250. The contact stated that while her client was driving at approximately 51 MPH, an 18-wheeler trailer truck crossing the freeway and attempting to merge had struck the front end of the vehicle. No warning lights illuminated. In addition, the contact stated that her client attempted to decelerate while a few yards away to avoid the front-end collision; ho... Read more
Crash
1 injured
Incident date: Sep 13, 2025
Car has never been aligned and pulls to the right. The dealership can not fix it, they advised me they have put in an escalation with Chevy. I have seen multiple social media posts regarding this same issue, with the same model of car.
Incident date: Sep 13, 2025
The contact owns a 2014 Infiniti QX80. The contact stated that while driving 55-60 MPH, the service engine light illuminated. The vehicle was taken to a non-Infiniti dealer, where it was diagnosed that the high-pressure fuel pump had failed. The vehicle was repaired. The contact stated that the failure persisted. Most recently, the vehicle was vibrating abnormally. The vehicle was taken back to th... Read more
Incident date: Sep 13, 2025
THE VEHICLE HAS ACTIVATED A FALSE AEB ON SEVERAL OCASSIONS SINCE I PURCHASED THE VEHICLE. I IMMEDIATELY TOOK IT BACK TO NISSAN AND THEY STATED THERE WERE NO RECALLS AND THE VEHICLE SEEMED TO HAVE NO ISSUES. I'VE HAD THE VEHICLE FOR 5 YEARS AND IT CONTINUES TO OCCUR, NEARLY CAUSING A TRAFFIC COLLISION. TWICE THIS YEAR, THE VEHICLE MADE A COMPLETE STOP ON THE HWY AND TOOK A MINUTE BEFORE I COULD RE... Read more
Incident date: Sep 2, 2025
The recall for the ABS, C4B is still NOT resolved and is affecting other systems. I believe RAM headquarters are not interested in the repair. I have reached out and now they blocked me on social media because I complained publicly and posted the recall. They could at least replace with the same and it should work for awhile anyways. I just keep getting the same notice about it. PLEASE HELP
Incident date: Sep 2, 2025
THE VEHICLE HAS ACTIVATED A FALSE AEB ON SEVERAL OCASSIONS SINCE I PURCHASED THE VEHICLE. I IMMEDIATELY TOOK IT BACK TO NISSAN AND THEY STATED THERE WERE NO RECALLS AND THE VEHICLE SEEMED TO HAVE NO ISSUES. I'VE HAD THE VEHICLE FOR 5 YEARS AND IT CONTINUES TO OCCUR, NEARLY CAUSING A TRAFFIC COLLISION.
Incident date: Sep 16, 2025
While driving my 2021 Toyota Sienna Hybrid, the vehicle suddenly displayed a low oil pressure warning, immediately lost power, and entered limp mode. I was able to pull over safely, but the engine then suffered a catastrophic failure — a connecting rod blew through the engine block, leaving large metal fragments inside the engine compartment. The vehicle is completely inoperable. Prior to this ... Read more
Incident date: Sep 16, 2025
The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while the vehicle was parked under the carport, a loud bang was heard coming from outside. The contact's husband was inside the residence in the back room when the abnormal sound was heard. The contact's husband did not go outside to check the origin of the sound until a second abnormal bang could be heard coming from outside. ... Read more
Fire
1 injured
Incident date: Sep 16, 2025
This vehicle was manufactured on 01/2022, I purchased it new in 05/2022, and it currently has 49,000 miles. Nissan Manufacturer Recall Number R25A8, NHTSA Recall Number 25V-437, and the recall is incomplete, as a remedy not yet available. The dealerships cannot tell me if my car may be affected by engine failure and Nissan extending warranties on the engine does not make me any safer from a pote... Read more
Incident date: Aug 22, 2024
This vechicle started getting noise since 2020 when it was below 60 thousand miles. It was reported to the dealer and the tech did not document well( as I know now). Car was in California from2021 to 2024 and same issues were reported and it was not documented or no action took. Car came to Illinois in 2025. Oil changes and other maintenance issues were done by Toyota and fire stone. I took the c... Read more
Incident date: Aug 22, 2024
This vechicle started getting noise since 2020 when it was below 60 thousand miles. It was reported to the dealer and the tech did not document well( as I know now). Car was in California from2021 to 2024 and same issues were reported and it was not documented or no action took. Car came to Illinois in 2025. Oil changes and other maintenance issues were done by Toyota and fire stone. I took the c... Read more
Incident date: Aug 22, 2024
My CVT transmission has been replaced three times by Nissan. I am currently on the third CVT transmission and it has failed requiring a fourth CVT transmission replacement. I was in a few different situations each time the trasmission failed that were unsafe. I've been at intersections, trying to accelerate forward when the stop light turns green causing me to stop in the middle of intersections o... Read more
NISSAN
PATHFINDER
(2018) — SERVICE BRAKES
Sep 16, 2025
Incident date: Sep 15, 2024
On September 16, 2025, while driving my 2023 Ford F-250 Super Duty at approximately 65 mph with cruise control engaged, I pressed the brake pedal to disengage cruise. The cruise control did not disengage. I pressed the brake pedal harder, but the truck did not slow down and maintained speed. There was no ABS activation sound or sensation, and no skid marks were left on the roadway. I struck the re... Read more
Crash
Incident date: Jul 23, 2025
1. Pre-collision warning system malfunctioned. On my vehicle it has activated 4 different times when there was no obstacle in the roadway -- one of which happened in front of a semi truck and the semi truck almost rear ended me. On the loaner vehicle while mine was being looked it, the pre-collision warning didn't activate at all when there was a significant obstruction in the roadway and I wre... Read more
Crash
Incident date: Jun 30, 2025
Fuel smell in the rear of the car, it was checked by a indepent mechanic and the tank is leaking fuel. They said is the Fuel filter which is usually faulty in this model. It seems the car can catch fire according to the mechanig. No warnings of the leaking in the dashboard, only the strong smell.
Incident date: Jul 16, 2025
The subject vehicle, according to the third party administrator for the vehicle's insurance co. had a transmission malfunction. The vehicle is owned by a subcontractor for the purpose of delivery for a seller. The vehicle, according to the TPA, was put in park and the emergency brake was applied, as shown by the interior video camera, and the vehicle went in reverse while the employee was in th... Read more
Crash
Incident date: Jul 16, 2025
Strong scent of fuel odor. Plastic elbow connectors is the culprit . This is the 2nd time this bike went in for Fuel leak problem. 1st time it went in the Bmw service bike was at 19,500 miles went in for fuel leak recall. They said they fixed it but 300+ miles later at 19,800 miles it started a fuel leak again. This time bmw charge me to fix the fuel leak issue. Should have been part of the fuel ... Read more
Incident date: Jan 16, 2025
The contact owns a Nuna Car Seat, Model Name: Rava, Model Number: (N/A), Model Type: (N/A), Manufactured Date: October 2023. The contact stated that the harness buckle was easy to release while attempting to secure the child in the car seat. The contact received notification of NHTSA Campaign Number: 24C002000 (Child seat). The manufacturer was made aware of the failure. The contact stated that th... Read more
Incident date: Sep 19, 2024
The wiring harness connector for both lights has had water accumulate in the connector which causes the rear tail lights to fail. Both of my tail lights have failed, and the cause was corrosion inside the wiring harness connector. I had to replace the wiring harness and connectors on both sides, driver, and passenger And I had to pay out-of-pocket. The dealer said that this problem is common on 22... Read more
Incident date: May 16, 2025
My car has been in and out of the shop since I purchased it, while still under the company’s warranty. I have went months without my vehicle at times. I feel these issues were directly related to a known engine failure/faulty engine by the manufacturer. My car was in a shop for nearly two months due to a rough idle without any diagnosis because it wasn’t producing a code. I brought the vehicle... Read more
Incident date: Sep 15, 2025
All lights came on randomly ford house said it was the torque converter
Incident date: Oct 9, 2023
THERE IS a safety recall on vehicle that Manufacturer Safety recall issued. there is no remedy. while reading all of the safety issues that come with this. this is not a great way to feel as you drive with fear vehicle may stop operating while you are driving and can cause an accident.
Crash
Incident date: Sep 15, 2025
Incident Description – Event 1 On August 28, 2025, at approximately 4:45 p.m. while driving on Sugar Ridge Road, my 2023 Subaru Ascent suddenly jerked violently into the left lane without warning while the EyeSight Driver Assist system was active. I had to take immediate corrective action to maintain control and avoid a head-on collision. This behavior has occurred on multiple occasions under si... Read more
Incident date: Sep 12, 2025
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel fractured. The contact stated that the steering wheel independently moved back and forth. The contact stated that the failure was persistent and a safety issue. The vehicle was diagnosed by an independent mechanic with a fractured steering wheel bolt. The contact was informed that ... Read more
Incident date: Sep 12, 2025
Vehicle displayed "Shift to Park" error and would not shut off. This occurs after the shifter is placed in the park position. By any standard, a defective component that prevents the car from being shut off is an extreme safety concern and needs immediate attention. Additionally, the instrument panel remains illuminated and the aux power items continue to function. This has happened multiple... Read more
Incident date: Sep 12, 2025
P0101 code keep coming back after so many repairs plus all lights are on like lane assist front collision prevention rear collision detection and slippery road it will reset after turning off and on
Incident date: Sep 13, 2025
P0101 code keep coming back after so many repairs plus all lights are on like lane assist front collision prevention rear collision detection and slippery road it will reset after turning off and on
Incident date: Sep 13, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed on an incline, the vehicle inadvertently lost motive power in the middle of the roadway. The contact was unable to pull over to the shoulder of the roadway, but the vehicle was able to be immediately restarted. After restarting the vehicle, the vehicle returned to normal functionality, but th... Read more
NISSAN
PATHFINDER
(2023) — ELECTRICAL SYSTEM
Sep 15, 2025
Incident date: Sep 15, 2025
My Passport has shut down 4 times recently while idling at a stop. There is a auto start/stop feature on the car that shuts down the engine at stops until the brake is released. The problem is that it sometimes does not restart after releasing the brake. The first 3 times it happened at an intersection so it was no big deal. The last time, today, it stalled on a highway as soon as I stopped for he... Read more
Incident date: Sep 15, 2025
While driving my 2020 GMC Terrain (VIN: [XXX] ) with approximately 110,501 miles, I experienced a sudden and complete loss of brake assist. After about 2 hours of highway driving, I exited and the brake pedal became extremely hard to press, making it very difficult to stop. No warning lights or messages appeared before the failure. The dealer diagnosed the cause as the brake booster vacuum pipe ex... Read more
Incident date: Sep 15, 2025
Front wheel well liners keep falling out of place like they are melting. happens when towing and engine gets hotter than normal. Trailer is well below limit for vehicle. Liners fall onto the tire while in motion. This is the 4th time this issue has happened to my vehicle. Dealer replaces them and says it happens all the time.
Incident date: Sep 5, 2025
My vehicle has trouble starting and once it starts it dies within a minute or less. Check engine light is on. Code was showing the fuel pump module. Had it towed to the dealership to confirm exactly what the issue is.
Incident date: Sep 5, 2025
After 4 4/2 years and 26,500 miles the steering became (slightly sticky ) It would take extra pressure to move the steering wheel. It also make clicking and creaking sound while turning at lower speeds 10 MPH or less. The dealer said the entire steering rack needed replacement due to some part that could not be replaced. The the was fine until the steering just started getting tight.
Incident date: Sep 1, 2025
Power Train. The (TCM/PCM/TECM) Chrysler is recalling 24, 461 Jeep Commander vehicles equipped with 407 V8 engines. Th powertrain control module (PCM) was programmed with software that may allow the engine to stall under certain operating conditions. This could cause a crash without warning. ( My Jeep turns on, but it is not able to be moved, it is stalled indefinitely). I asked the dealer @Ro... Read more
Incident date: Sep 1, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Aug 4, 2025
The contact owns a 2013 BMW X3. The contact stated that after starting the vehicle, smoke was noticed leaking from under the hood. The contact stated that after she opened the hood, the vehicle caught on fire. No warning lights were illuminated. In addition, the contact stated that she and a neighbor had extinguished the fire utilizing a fire extinguisher. No police report was filed. The fire depa... Read more
Fire
1 injured
Incident date: Aug 4, 2025
The contact owns a 2013 BMW X3. The contact stated that after starting the vehicle, smoke was noticed leaking from under the hood. The contact stated that after she opened the hood, the vehicle caught on fire. No warning lights were illuminated. In addition, the contact stated that she and a neighbor had extinguished the fire utilizing a fire extinguisher. No police report was filed. The fire depa... Read more
Fire
1 injured
Incident date: Aug 4, 2025
I have noticed this problem a few times, specifically in highway traffic. When getting back up to speed, i have noticed my 2022 Nissan Titan suddenly jerk as I am accelerating back up to the posted speed limit. This has happened a few times. First time I did not pay it to much consideration, but now it's something that worries me. I have also noticed my Automatic Cruise control is having issues s... Read more
Incident date: Sep 12, 2025
The Camera Assembly Monocular (part 36160-THR-A81) is shorted out causing multiple safety system failures from collision warning, lane departure, emergency braking, etc. Confirmed by local mechanic and then Honda dealer (Merrillville, IN). I still have the part, not yet replaced. Quoted $2K to replace. While driving multiple warning lamps went off and cruise control disengaged. No signs of is... Read more
Incident date: Sep 12, 2025
The Camera Assembly Monocular (part 36160-THR-A81) is shorted out causing multiple safety system failures from collision warning, lane departure, emergency braking, etc. Confirmed by local mechanic and then Honda dealer (Merrillville, IN). I still have the part, not yet replaced. Quoted $2K to replace. While driving multiple warning lamps went off and cruise control disengaged. No signs of is... Read more
Incident date: Sep 12, 2025
I started my vehicle, everything seemed fine, but once I reached my destination, the vehicles auto start/off activated which was normal. I was in a school line to pick up my child, once picked up my child and the auto start reactivated, that's when the problems be can. Once I exceeded 40 mph the car began to jerk violently, and as I tried to move over to the side of the road I couldn't fast enough... Read more
NISSAN
PATHFINDER
(2013) — ENGINE
Sep 15, 2025
Incident date: Jun 11, 2025
The contact owns a 2025 Kia Sportage. The contact stated that while driving at approximately 60 MPH, the transmission unexpectedly shifted gears, causing a slight jerk before accelerating. The instrument panel frequently displayed codes advising the driver to "Turn Off the Engine." While driving approximately 45-50 MPH, the vehicle suddenly stalled. The instrument panel displayed a message advisin... Read more
Incident date: Sep 15, 2025
The transmission shudders. Causes jerking and hard shifts that makes the car move in unwanted ways. Car may shut off if shutter gets too hard. It’s pretty bad , even the repairs do not fix the issue. This definitely needs to be a recall for Nissan to take a look at