Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
NISSAN
PATHFINDER
(2023) - POWER TRAIN
Dec 13, 2025
Incident date: Sep 22, 2025
At around 107,000 miles, we started hearing griding/whining noises from the engine compartment. After multiple inspections from 3 different auto shops a Toyota dealership confirmed the transmission and transfer case had failed and needed to be completely replaced. There were NO warning lamps, messages or other symptoms besides the griding/whinig noise prior to the failure. After the Toyota deale... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Dec 13, 2025
Incident date: Sep 22, 2025
I have had so much issues as has thousands upon thousands of other people related to the arm on my truck nothing but issues regarding it
Incident date: Dec 12, 2025
My 2015 Acura TLX’s engine has internal issues with rod bearings, as mentioned in other recalls of the same year, yet my VIN does not fall within the recall.
Incident date: Dec 11, 2025
The head lights will not go into high beam mode. When the high beams are turned on, they initiate and then flicker back and forth from on and off and will not remain on. This happens simultaneously with both lights. It appears to be a electrically issue with the high beam setting and the current not remaining constant. I have taken it to two different shops and they said it is a common with th... Read more
Incident date: Dec 12, 2025
The contact owns a 2015 Land Rover Range Rover Sport. The contact stated that while driving or starting the vehicle, there was a loud clunking sound coming from the engine compartment with the check engine warning light illuminated. The contact also stated that while the vehicle was parked, an attempt was made to start the vehicle; however, the vehicle became inoperable and failed to start. The ve... Read more
Incident date: Dec 12, 2025
“Shift to Park” message came on the dashboard. Car would not change gear or go into reverse or drive. Basically stuck in Park position. Car kept peeping sound nonstop for over 20 minutes. And it drained the battery. Car would not drive. Had to have it towed to the dealership I brought it from 45 miles away. I had to pay $656.72 at dealership to get it fixed. The dealership removed and r... Read more
Incident date: Dec 10, 2025
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's ability to see the roadway. The contact... Read more
NISSAN
PATHFINDER
(2016) - AIR BAGS
Dec 12, 2025
Incident date: Sep 1, 2025
The contact owns a 2023 Chrysler Pacifica Plug-in-Hybrid. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reason... Read more
Incident date: May 19, 2025
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at slow speeds, the Automatic Parking Brake erroneously activated, and the vehicle suddenly stalled. The contact shifted to park(P) and restarted the vehicle. The check engine warning light illuminated, and the engine Auto START/STOP message was displayed. The contact stated that the failure had occurred on several occasions. ... Read more
Incident date: Nov 19, 2025
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at slow speeds, the Automatic Parking Brake erroneously activated, and the vehicle suddenly stalled. The contact shifted to park(P) and restarted the vehicle. The check engine warning light illuminated, and the engine Auto START/STOP message was displayed. The contact stated that the failure had occurred on several occasions. ... Read more
Incident date: Nov 19, 2025
The contact owns a 2016 Nissan Pathfinder. The contact stated while driving at various speeds, the vehicle hesitated and sputtered while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where DTC: P17F1 (Internal CVT failure was retrieved). The contact was informed that the CVT transmission had failed and needed to be replaced. The manufac... Read more
Incident date: Nov 19, 2025
The contact owns a 2021 Buick Encore GX. The contact stated while depressing the brake pedal to make a right turn, there was an abnormally loud popping and scrapping sound coming from underneath the vehicle. The contact pulled over to the side of the road. Upon exiting and inspecting the vehicle, the contact became aware that the exhaust manifold had detached from the vehicle. The vehicle was driv... Read more
Incident date: Dec 11, 2025
The backup camera on this vehicle is basically useless at night if there are no streetlights around. I don’t know if this is a combination of a poor camera and dim reverse lights or just a bad camera, but I think it’s a safety hazard. This is new vehicle using current technology, the camera should be able to see at night, or the reverse lights need to be brighter. What is the point of a revers... Read more
Incident date: Dec 11, 2025
The contact rented a 2018 Honda CR-V. The contact stated that while driving at unknown highway speeds, the lane departure malfunctioned. The vehicle was jumping while driving and became uncontrollable. The steering wheel had unknown damage. The wheel cover was removed, but the failure persisted. The contact stated that there seemed to be a torque sensor issue, the tires had low tread and the tir... Read more
Incident date: Dec 5, 2025
UNKNOWN- While driving on highway, from 70 mph speed the car suddenly lost acceleration and speed dropped. No response to accelerator. Even with pushing the accelerator high, car will go in high RPM and speed will barely reach 40 mph. I was lucky that there was no other vehicle behind me, especially heavy automobile like semi truck as it would have crashed in me from behind due to sudden propuls... Read more
Incident date: Sep 30, 2025
The contact owns a 2017 GMC Yukon. The contact stated that the lifters were previously replaced in 2021 at the manufacturer's expense. Additionally, the contact stated that while driving at various speeds, the engine was running rough. The vehicle was taken to an unknown auto part store, where it was diagnosed with an engine cylinder malfunction. The vehicle was taken to an independent mechanic, w... Read more
Incident date: Sep 30, 2025
A known issue with the Brake Actuator failing. Lexus/Toyota will not fix. Family driven vehicle that Im afraid could result in accident
Incident date: Dec 10, 2025
The headlights continously and irregularly flicker between high and low beam while driving at night. I have no control over it and cannot turn off the high beams when they activate. This is highly annoying to drivers ahead me, as they believe I am trying to get their attention (or be obnoxious). In these times and the legalization of open carry weapons in the state of Florida, this can be highly d... Read more
Incident date: Nov 28, 2025
The vehicle is affected by manufacturer recall R25C8 (NHTSA 25V-655), which identifies a risk of battery overheating and potential fire during fast charging. The recall instructs owners not to use Level 3 (DC fast) charging because the vehicle’s battery system may enter a failsafe mode or experience thermal issues under high-load charging. This significantly restricts normal operation of the veh... Read more
Incident date: Nov 28, 2025
The contact owns a 2020 BMW X7. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System). The contact stated that while driving at an undisclosed speed and making a left turn, the vehicle stalled in the middle of traffic. The contact immediately depressed the brake and attempted to shift into park(P), but the transmission failed to respond as needed. The contact re... Read more
Incident date: Nov 28, 2025
The driver’s seat heating element appears to have failed and caused the seat material to burn. The damaged seat and its components are still in my possession and available for inspection upon request. The malfunction caused the seat to catch fire while the vehicle was in use, creating a risk of burns, smoke inhalation, and a potential full vehicle fire. This posed a significant danger to my saf... Read more
Fire
Incident date: Nov 29, 2025
Power steering would not work. Luckily I was pulling into my own driveway when this happened. The car was brought to the nearest Jeep dealership which I was then told they could do nothing about and no problem was visible on the computer or when they drove the vehicle. The vehicle was returned to me with no resolution.
Incident date: Nov 29, 2025
The contact owns a 2026 GMC Sierra 1500. The contact stated that upon starting the vehicle and shifting into reverse(R), the vehicle failed to move while depressing the accelerator pedal. The contact felt a hesitation while depressing the brake and accelerator pedals, and the contact then attempted to restart the vehicle. The contact restarted the vehicl;e however, while attempting to accelerate, ... Read more
Incident date: Nov 29, 2025
The contact owns a 2026 GMC Sierra 1500. The contact stated that upon starting the vehicle and shifting into reverse(R), the vehicle failed to move while depressing the accelerator pedal. The contact felt a hesitation while depressing the brake and accelerator pedals, and the contact then attempted to restart the vehicle. The contact restarted the vehicl;e however, while attempting to accelerate, ... Read more
Incident date: Dec 10, 2025
Date of Incident: December 8, 2025 Mileage at Failure: Approx. 580 miles Vehicle Status: At Tesla Service Center since December 9, 2025 (no repairs started; status shows “Preparing”) Failure Summary While driving 40–45 mph on a busy three-lane road in California, approaching a signalized intersection, the vehicle suddenly displayed multiple red warnings, a “Reduced Speed” alert, and num... Read more
Incident date: Dec 10, 2025
Date of Incident: December 8, 2025 Mileage at Failure: Approx. 580 miles Vehicle Status: At Tesla Service Center since December 9, 2025 (no repairs started; status shows “Preparing”) Failure Summary While driving 40–45 mph on a busy three-lane road in California, approaching a signalized intersection, the vehicle suddenly displayed multiple red warnings, a “Reduced Speed” alert, and num... Read more
Incident date: Dec 8, 2025
I was accelerating from a stop light at green. The RMP's revved up, truck jerked, and it would not shift or accelerate. I was almost rear ended on a busy street. There was not warning light prior. The service light then came on. I pulled over, turned the truck off. I turned it back on and put it in drive. It shifted to 30 mph, jerked, and would not shift. The message on the dash states it is in li... Read more
Incident date: Dec 5, 2025
When I shift my car into park and turn off the engine, an error message appears-"Shift to Park." Although the dashboard displays that the vehicle is in park, the radio and lights remain active & I am unable to turn off my car. To resolve this issue, I must restart the car and cycle through park, reverse, or neutral before attempting to shift back into park again. It often takes multiple attempts ... Read more
Incident date: Dec 11, 2023
Clutch Slave Cylinder at 51,000 miles failed causing vehicle clutch to not return and loss of fluid. Brake fluid and clutch fluid are used in the same reservoir and could cause issues causing vehicle to not be able to stop. Vehicle has been inspected by shop and has been replicated. The part exploded and leaks fluid inside of transmission housing. This also causes the clutch to fail as-well. Vehic... Read more
Incident date: Apr 1, 2023
My door latches keep freezing when the temperature is below freezing. Its 27F here in Ohio and my rear doors are frozen again. The door itself isn't frozen - the latching mechanism is. Sometimes they're frozen so they won't latch when you close the door. Nothing happens. Today, they're stuck closed. I couldn't get my daughter out of the car for daycare. She's in a carseat. I think this is... Read more
Incident date: Dec 5, 2025
My 2018 Tesla Model S has a recurring safety-critical defect involving the steering system and the Chassis CAN communication network. On October 20, 2025, the vehicle had to be towed to a Tesla Service Center because it would not power on and displayed multiple safety alerts (traction control disabled, stability control disabled, ABS disabled, and reduced steering assist). Tesla documented that th... Read more
Incident date: Dec 10, 2025
Formal complaint — outdated Android/Google Built-In security patch level on 2024 Chevy Silverado; potential cybersecurity defect and negligent maintenance by manufacturer. I am submitting a formal complaint regarding a critical cybersecurity and software maintenance defect in my 2024 Chevy Silverado. The vehicle runs Google Built-In / Android Automotive OS with an Android Security Patch Level of... Read more
Incident date: Dec 10, 2025
The car's electrical system doesn't fully turn off after being put in park and turning the ignition off. The electrical system stays on, despite the engine and ignition turned off. It's a BIG problem that I've seen a lot of other people report. And yet Mazda refuses to address the issue.
Incident date: Dec 10, 2025
Engine failure at 114k miles required replacement.
NISSAN
PATHFINDER
(2024) - ELECTRICAL SYSTEM
Dec 10, 2025
Incident date: Mar 1, 2024
December 2025: Yet ANOTHER horn failure. Pressed the vehicle's horn to alert another driver that they were drifting into my lane on the highway, and it FAILED to produce the loud sound that it is SUPPOSED TO make. It needed to be replaced again for the FOURTH time. Part 96611-J9500 was replaced—AGAIN. This is a continued safety issue that Hyundai has neglected to address and fix. Spontaneous hor... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Dec 10, 2025
Incident date: Mar 1, 2024
The contact owns a 2015 Kia Optima. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that the check engine warning light was illuminated several minutes before the engine seized. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle... Read more
NISSAN
PATHFINDER
(2024) - UNKNOWN OR OTHER
Dec 10, 2025
Incident date: Mar 1, 2024
August 2024: Horn malfunction/failure. Pressed the car's horn, and it FAILED to produce the loud sound that it is SUPPOSED TO make to warn others of possible danger. It continued to not work and needed to be replaced for the third time. Part 96611-J9500 (Horn Assembly) was replaced for the THIRD time on this vehicle.
Incident date: Oct 27, 2025
I have a major engine failure on the 1.5L ecoboost engine. The engine failed away from home (at Costco) and had to arrange a ride home. Towed to the dealer where they diagnosed a coolant intrusion into #3 cylinder which locked the engine. Researched this and found out that this is a known defect. Ford will do nothing to repair this because I fall outside the window of their multiple Technical Serv... Read more
Incident date: Jan 3, 2024
Road debris under normal driving conditions caused a puncture of the inverter radiator resulting in a total loss of coolant in the inverter and battery system. Inspection of the system at a Kia dealer confirmed the problem. The first sign of concern was an error displayed on the driver screen stating, "Check drive motor cooling system". There is no mention of this error in the owner's manual for t... Read more
Incident date: Jan 3, 2024
Road debris under normal driving conditions caused a puncture of the inverter radiator resulting in a total loss of coolant in the inverter and battery system. Inspection of the system at a Kia dealer confirmed the problem. The first sign of concern was an error displayed on the driver screen stating, "Check drive motor cooling system". There is no mention of this error in the owner's manual for t... Read more
Incident date: Jan 3, 2024
Road debris under normal driving conditions caused a puncture of the inverter radiator resulting in a total loss of coolant in the inverter and battery system. Inspection of the system at a Kia dealer confirmed the problem. The first sign of concern was an error displayed on the driver screen stating, "Check drive motor cooling system". There is no mention of this error in the owner's manual for t... Read more
Incident date: Aug 10, 2025
The sensor lights constantly come on and then the engine light comes on. When I got the engine light read, it says I need a new mass airflow sensor. I have replaced this sensor 3 times now and the air filter, the same issue is occurring over and over again. Every sensor light comes on and the car starts to decelerate while you are driving making it difficult to press the gas or accelerate to a hig... Read more
Incident date: Sep 15, 2025
When I am coming to a stop , but not a complete stop ( such as at a yield sign) the vehicle hesitates when I hit the throttle. It takes a second for the truck to engage. This is very dangerous. I believe that this could potentially cause a collision due to the vehicle not beginning motion when the throttle is pushed.
Incident date: Nov 1, 2025
The contact was driving a 2006 Dodge Viper. The contact stated that while driving at 60 MPH, the rear differential locked, causing the rear tires to not rotate. The rear of the vehicle then skidded and crashed into a ditch, and flipped, coming to a stop 100-150 feet upside down in the ditch. The air bags failed to deploy. The contact mentioned that the rear differential was previously serviced at ... Read more
Crash
1 injured
Incident date: Nov 1, 2025
When trying to pull out into traffic from a stop there is a hesitation at times. I go to press on the accelerator and the truck does not always move. There seems to be a delay at times. Seem dangerous when pulling out into traffic. It has happened multiple times. No sure if it is the transmission or what.
Incident date: Oct 1, 2022
My Jeep is disabled due to a drivetrain failure covered under Jeep’s XJ1 Warranty Extension. The required part is on extended backorder (weeks) and Jeep is unable to provide a remedy or transportation while the vehicle is inoperable. This results in a safety hazard and unreasonable delay of repair. Power Transfer Unit (PTU) failure under warranty extension XJ1. Vehicle is disabled and cannot be... Read more
Incident date: Oct 3, 2025
While visiting BMW of Alexandria, an approved BMW dealership, I was told that BMW vehicles have an issue where running it through a safe, approved inside car wash when it's below 40 degrees Fahrenheit outside is dangerous. Parts break, glass shatters, it's just dangerous. Not believing that, I sent the question to BMW of USA customer care. They had a case manger, Jake, call me today. He stated... Read more
Incident date: Oct 3, 2025
The contact owns a 2025 Toyota Sienna. The contact stated that a recall letter for the NHTSA Campaign Number: 25V668000 (SEATS); had not yet been mailed, and that the manufacturer had exceeded the 60-day limit to mail the letters to a vehicle owner about the recall. The manufacturer was notified of the issue confirmed that recall letters had not yet been mailed. The local dealer was not contacted.
Incident date: Oct 3, 2025
This reports night-time driving experiences, during which the front left LED headlight projects/creates fixed black “shadow” images onto the roadway in front of the car, partially obscuring the driver’s far left field of view of the roadway. Despite adjustments of the front left headlight by dealer technicians, the left headlight “shadows”, while lessened, are still projected onto the r... Read more
Incident date: Nov 1, 2025
The car presented steering lock column issues with repair lights on at 50 miles. Since then, they have repaired the system numerous times and replaced that system fully twice. They also replaced the manual start system and six other pieces of the car over 18 visits to two different Chevy dealerships. The car still reduces speed and stops acceleration, has electric issues in the windows, lights and... Read more