Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Dec 17, 2025
The contact owns a 2018 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the air conditioning system became inoperable. There was no warning light illuminated. The contact stated that the air conditioning system failed to function properly. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the air conditioning condenser had... Read more
Incident date: Dec 17, 2025
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving 70 MPH, the contact noticed that the instrument panel was glitching and flickering before displaying a blank screen. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to... Read more
Incident date: Oct 1, 2023
On [XXX], while using Full Self-Driving (FSD) to drive to a hospital in Oak Park, Illinois, the vehicle experienced sudden unintended acceleration during the disengagement of FSD. As the vehicle approached the hospital area, I initiated disengagement of FSD to manually enter the parking area. During—or immediately after—the disengagement, the vehicle suddenly accelerated at full power without ... Read more
Crash
2 injured
Incident date: Oct 1, 2023
On [XXX], while using Full Self-Driving (FSD) to drive to a hospital in Oak Park, Illinois, the vehicle experienced sudden unintended acceleration during the disengagement of FSD. As the vehicle approached the hospital area, I initiated disengagement of FSD to manually enter the parking area. During—or immediately after—the disengagement, the vehicle suddenly accelerated at full power without ... Read more
Crash
2 injured
Incident date: Dec 17, 2025
Speakers produce full volume static, this loud static sound is unavoidable, it occurs randomly when the car is on and when the audio is on, but once it starts making static sounds, it won't stop. Source input also does not matter. Some observations I have made are that: •It is extremely cold in New Jersey and after the heater is on high for a while and when the car is warmed up it starts to mak... Read more
Incident date: Nov 29, 2025
Component/System Involved: The vehicle experienced a brief electrical failure affecting multiple systems simultaneously: exterior headlights, infotainment system, and dashboard indicators (seatbelt warning). All components recovered automatically within approximately 0.5–1 second. The issue appears electrical in nature (possible power interruption, grounding issue, BCM/TCM-related event). The ve... Read more
Incident date: Dec 15, 2025
Transmission will not go into drive or reverse. This also happens when car is in drive going down the road it will all of a sudden lose power and not go when pressing gas pedal. Vehicle has to completely shut off several times before it will go back into gear. No warning before it started. This can be dangerous when it happens in traffic and I can’t move car out of the road. It has not been insp... Read more
Incident date: Oct 31, 2025
Static coming through the speakers at loud volume unable to turn off even when radio is off
NISSAN
PATHFINDER
(2024) - ENGINE
Dec 17, 2025
Incident date: Dec 16, 2025
My 2013 Kia Optima caught fire while my [XXX] son and his friends were driving it. The car burnt up. Some truck drivers flagged my son down to let him know the car was on fire. They could have been killed if it wasn’t for the truck drivers warning him that the car was on fire while driving down the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)... Read more
Fire
Incident date: Dec 16, 2025
I am writing to formally express my dissatisfaction with the vehicle I purchased from your dealership. Despite my expectations at the time of purchase, the vehicle has not met the standards that were represented to me. This letter is intended to address my concerns regarding the vehicle’s features, undisclosed recalls, and significant mechanical and safety issues discovered immediately after del... Read more
NISSAN
ROGUE SPORT
(2018) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY
Dec 16, 2025
Incident date: Dec 1, 2025
While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the in... Read more
Fire
Incident date: Nov 25, 2025
The uconnect screen has gone completely black. The uconnect screen in this vehicle controls every feature on the vehicle. It controls my speedometer. This feature is now stuck in Canadian reading so I can't tell how fast I am driving. This controls my millage. Again it is in Canadian milage, I don't know how many miles I have on my vehicle. This feature controls my back up camera. This cont... Read more
Incident date: Sep 1, 2024
When applying the brakes sometimes, particularly when breaking at the bottom of a hill, the car lunges forward before the brake catches and it stops. The transition is jarring and does not seem safe at all. I've been told by mechanics at the Toyota shop that it is normal for a hybrid vehicle, but if that is the case they need to not sell hybrid vehicles or find a way to avoid this problem. I've ... Read more
Incident date: Dec 16, 2025
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000(Seats); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Dec 16, 2025
On October 10, 2025, while driving the car, a turtle suddenly popped up in place of the speedometer. The car's power and speed was drastically reduced. There was a car behind me that started tailgating me and I could not go any faster than about 15 mph. I was able to make it home. Later that night, I tried to charge the car and it started to overheat. The ICCU recall need to be extended to 2025 m... Read more
Incident date: Oct 20, 2021
Purchased this vehicle used with having 34k miles. Currently has 37k. Powertrain is still under warranty. I will be taking it in to have looked at. The truck has already been in for rear main seal failure and the dealership failed to investigate the transmission issue as far as I know. The issue is with the transmission and shifting, specifically going into second gear. While going into seco... Read more
Incident date: Dec 15, 2025
The contact owns a 2024 Volkswagen Jetta. The contact stated while driving approximately 35 MPH up an incline, the hill assist system engaged. The contact stated that while descending the incline, the hill assist was still engaged. The contact pulled over and turned off and restarted the vehicle to disengage the feature. There was no warning light illuminated. The contact stated that the failure w... Read more
Incident date: Dec 15, 2025
Vehicle experienced sudden engine malfunction including rough idle, hard misfire, and flashing check engine light. Vehicle was diagnosed with a collapsed lifter and internal engine failure. Metallic debris was found in the engine oil, including silver and gold/bronze particles consistent with bearing material. A Chevrolet dealer inspected the vehicle and determined that the engine requires comple... Read more
Incident date: Jul 3, 2024
My 2015 Kia Optima (VIN [XXX] ) experienced sudden engine failure and stalled while driving at approximately 90,000 miles. There was no oil pressure warning light and no knocking prior to failure. The check engine light illuminated shortly before the stall. Kia is denying engine coverage solely because an ECU/KSDS update was not performed. I was never notified of this update because Kia had an i... Read more
Incident date: Jul 3, 2024
While driving the car approaching a stop the brake pedal suddenly went almost all the way to the floor. Had to press the brake multiple times to come to a complete stop. It is unsafe when traveling in traffic and unable to slow down fast enough to stop the vehicle which can cause an accident. The vehicle has not been inspected. Contacted a mechanic and described the issue and stated this sound lik... Read more
Incident date: Jul 3, 2024
While driving the car approaching a stop the brake pedal suddenly went almost all the way to the floor. Had to press the brake multiple times to come to a complete stop. It is unsafe when traveling in traffic and unable to slow down fast enough to stop the vehicle which can cause an accident. The vehicle has not been inspected. Contacted a mechanic and described the issue and stated this sound lik... Read more
Incident date: Dec 15, 2025
I am reporting an unresolved safety-related defect with my Mazda CX-90. The vehicle began experiencing repeated malfunctions affecting reliable operation while being driven. The issue was reported to the dealer while the vehicle was still under the manufacturer’s original warranty. The vehicle was taken to a Mazda dealership for diagnosis and repair. The problem has not been resolved, and the v... Read more
Incident date: Dec 12, 2025
I have had multiple issues with this vehicle and it has been in the shop more than 80 days between April and Oct 2025. First, the entire battery system went out in the all electric vehicle. Honda said that since it was a collaboration car with GM, that it would take a long time to fix because their technicians weren’t very familiar. It took almost 8 weeks in the shop before we got it back. Not l... Read more
1 injured
Incident date: Dec 12, 2025
I have had multiple issues with this vehicle and it has been in the shop more than 80 days between April and Oct 2025. First, the entire battery system went out in the all electric vehicle. Honda said that since it was a collaboration car with GM, that it would take a long time to fix because their technicians weren’t very familiar. It took almost 8 weeks in the shop before we got it back. Not l... Read more
1 injured
Incident date: Dec 12, 2025
I have had multiple issues with this vehicle and it has been in the shop more than 80 days between April and Oct 2025. First, the entire battery system went out in the all electric vehicle. Honda said that since it was a collaboration car with GM, that it would take a long time to fix because their technicians weren’t very familiar. It took almost 8 weeks in the shop before we got it back. Not l... Read more
1 injured
Incident date: Nov 28, 2025
The vehicle, a 2022 Nissan Rogue with the 1.5L VC-Turbo engine, suddenly entered severe limp mode: unable to exceed 35-40 mph on flat roads, barely 10 mph on hills, with high RPM and noise. The malfunction indicator light illuminated along with "engine malfunction service now" message and triangle warning light. These symptoms exactly match the early warning signs in safety recall 25V-437 for defe... Read more
Incident date: Nov 28, 2025
Car died due to being out of fuel but gauge still read 1/4 tank. Mechanic said fuel float failure.
Incident date: Nov 28, 2025
My vehicle has started to have problems shifting in some gears(3rd & 7th). I have been doing research, and this seems to be a recurring problem for vehicles with the 10r80 transmission. Where this has caused a big safety risk, is that a few times, the vehicle wouldn't move when pushing on the gas after having the foot on the brake after I had already left and been driving it for 5-10 minutes. Th... Read more
Incident date: Dec 14, 2025
The sunroof shade is sagging. It broke from one day to the next, and it’s blocking my rear view.
Incident date: Dec 14, 2025
The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported t... Read more
Incident date: Dec 14, 2025
The contact owns a 2023 Toyota Tundra. The contact stated that while driving at 65 MPH, the message to take the vehicle to the dealer to check the engine was displayed. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the messages were displayed while on a long trip... Read more
Incident date: Dec 15, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds, the steering wheel locked up while attempting to make a left or right turn. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the steering column needed to be replaced. The manufacturer was notified of the failure and informed the contact there wa... Read more
Incident date: Dec 15, 2025
Forward collision, Adaptive cruise control and all enhanced safety features related to the camera and front of vehicle sensor stopped working. Vehicle warning lights and messages do light up for every start. Only option has been to have a $2,500 repair bill for a 6 year old vehicle to install a new camera system by the dealer. This a well known manufacturer issue among owners. Infotainment system ... Read more
Incident date: Dec 15, 2025
I went to start my 2023 Ford Bronco badlands edition. Upon ignition a loud bang comes from the speakers. It sounded like a gun went off inside the vehicle. My ears were ringing. Then a loud crackling sound could be heard continuously without going away. I tried to shut off the volume, but the knob didn’t work. I shut down the vehicle and the sound of the crackling still persisted.
Incident date: Aug 6, 2025
While driving at about 55 mph my Wrangler shut down and dash read to put car in park to calibrate battery. I had to bring vehicle to side of road and try to restart. It did restart. I had a recall addressed at Marc Motors Sanford Maine service dept back in April 18, 2025. For recall for high voltage. Not sure why recall is showing incomplete? I am very scared to drive this car. I called the deale... Read more
Incident date: Aug 6, 2025
While driving at about 55 mph my Wrangler shut down and dash read to put car in park to calibrate battery. I had to bring vehicle to side of road and try to restart. It did restart. I had a recall addressed at Marc Motors Sanford Maine service dept back in April 18, 2025. For recall for high voltage. Not sure why recall is showing incomplete? I am very scared to drive this car. I called the deale... Read more
Incident date: Dec 11, 2025
EGR VALVE HAD GONE OUT - WOULD NOT ALLOW CAR TO START / WHEEL BEARINGS HAD GONE OUT BEFORE RECOMMENDED TIME TO REPLACE / WHEN REPLACING WHEEL BEARINGS CVT SHAFTS WERE STRIPPED FROM MANUFACTURER - SO WAS FORCED TO CHANGE THEM ALSO / ALSO HAD TO CHANGE STRUTS / WAS TOLD BY A MECHANIC THAT THERE IS TOO FEW OF MILES ON CAR TO HAVE TO SPEND THIS MUCH MONEY ON REPAIRS.
Incident date: Dec 11, 2025
On June 20, 2025, my 2023 Toyota Tacoma (VIN [XXX] ed a sudden loss of effective braking during normal driving conditions (dry roadway, clear weather). The vehicle was being driven by my adult son. While slowing for a turn, the instrument cluster displayed a Pre-Collision System (PCS) malfunction warning and a Vehicle Stability Control (VSC) warning. The Driver applied the brake pedal contin... Read more
Incident date: Sep 5, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that there was an abnormal ticking sound coming from the engine. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact st... Read more
Incident date: Sep 5, 2025
I leased a new 2024 Jeep Wrangler Sahara from Gengras CJDR in Fairfield, CT. I received two catastrophic recall notices from Jeep on Nov. 24th, 2025 and was notified of a third catastrophic recall when speaking to Jeep Customer Care on Nov. 25th, 2025. The first recall notice, # 68C/NHTSA25V-741, pertains to the car's high voltage battery. The HV battery in my vehicle "may become damaged during ... Read more
Incident date: Dec 13, 2025
This car has a feature that will automatically detect the speed limit and sets the cruise control to an amount relative to it. If speed limit detected is 45, for example, it can automatically set the cruise setting to a configurable amount, say +5mph, and when detected, sets the limit to 50mph. Generally that works fine. However, near us is hwy 190 and is marked with road signs as a junction. ... Read more
Incident date: Dec 15, 2025
I have 125,000 miles on my truck. I was traveling with my grandkids in the back seat. We were going through a four way stop. My truck started tapping like a lifter issue. The next thing I know is the truck engine light started flashing and car started to shake. Then, my truck lost all power and a big cloud of blue smoke came out of the tail pipe. The truck could not be driven any further. The s... Read more
Incident date: Dec 8, 2025
I experience a lack of power issue when driving the vehicle and attempting to accelerate past 40-60 mph. I will floor the accelerator and the car still stalls and will not accelerate. This has been terrifying when merging onto the highway and realizing this issue is occurring, as it is sporadic and not noticeable on residential/low speed drives. In the videos I've taken, you can see the engine RPM... Read more
Incident date: Dec 8, 2025
I experience a lack of power issue when driving the vehicle and attempting to accelerate past 40-60 mph. I will floor the accelerator and the car still stalls and will not accelerate. This has been terrifying when merging onto the highway and realizing this issue is occurring, as it is sporadic and not noticeable on residential/low speed drives. In the videos I've taken, you can see the engine RPM... Read more
Incident date: Dec 10, 2025
Was driving on highway and starting to exit and my engine light came on and it alerted reduced engine power. I had to slam on my brakes but they were very hard to press and almost non existent and steering was also difficult. Managed to get car to side of road but due to very hard to non existent brakes I did graze a truck and damaged my rear drivers side fender. I am very lucky I didn’t get inj... Read more
Crash
Incident date: Dec 9, 2025
ICCU failed. Heard a popping sound from rear of passenger compartment, dash errors lit up, car went to limp mode
Incident date: Dec 9, 2025
This is a follow-up to my previous complaint. My 2024 Jeep Grand Cherokee continues to show safety-related system failures that have not been addressed by the dealership or Stellantis. The main new issue is a malfunction in the regenerative charging system. I have this feature turned OFF, yet the vehicle continues to engage regenerative charging while driving. This indicates a failure in the syste... Read more
Incident date: Dec 1, 2025
When in stop and go traffic, almost coming to a complete stop or completely stopped the truck will intermittently have a throttle delay or lag where there is no power for 1-3 seconds followed buy a surge of acceleration. I’ve almost had a couple accidents where in stop and go traffic the truck surged almost Causing me to rear end the vehicle ahead of me. Another time I was stopped at a 2 way unr... Read more
NISSAN
PATHFINDER
(2023) - FUEL/PROPULSION SYSTEM
Dec 13, 2025
Incident date: Sep 22, 2025
2019 with 56,000 miles and the oil pressure sensor AND the fuel pump need replacing. Both items should be considered part of the powertrain but of course they’re not. Called corporate but got the “there is no recall” monologue from their representatives. Needless to say, I won’t make the same mistake with my next purchase.