Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Dec 1, 2025
I was driving north on I64, and a car in front of me suddenly stopped. Cruise control was on, but when i applied the brake, my car did not stopped, and cruise control speed up, before decreasing speed. Instead of turning off, and allowing the car to slow down. I had to swerve, causing to go off on the side of the highway, and held my foot on the brake for almost a mile, along the side of the highw... Read more
Crash
Incident date: Nov 17, 2025
There is a recall on this vehicle
Incident date: Dec 20, 2025
To Whom It May Concern, My name is [XXX] . I am a Florida resident and the lessee of a 2024 Jeep Grand Cherokee 4xe, VIN [XXX] . Due to repeated and serious mechanical and electrical failures involving the hybrid system, I have already retained legal representation. My Lemon Law case is currently being handled by: CPLG – Consumer Protection Law Group Despite this, the situation continues to ... Read more
Incident date: Dec 20, 2025
Rear camera not available, even after latestsoftware upgrade.
Incident date: Aug 1, 2025
Unknown, ESC , traction control, service brake. The truck stop and those 2 codes shows and is on but doesn’t it move
Incident date: Dec 18, 2025
I'm having an issue my 2022 Toyota Tundra having incredible throttle lag issues involves a delay and sudden surge when accelerating from a stop, creating a safety concern, often described as a "dead pedal". It has caused me to get into numerous situations where i could've gotten hit by other vehicles. It is so dangerous! The dealership is unable to fix it and says to disconnect the battery regula... Read more
Incident date: Dec 18, 2025
My daughter was driving and she said the check engine light started blinking and the car slowed down immediately. She had to press the gas to get it into a gas station.
Incident date: Dec 19, 2025
The ABS failed while driving on the highway. There was no accident, but it was substantially harder to brake when needed.
Incident date: Dec 19, 2025
Odometer Fraud. The contact purchased a 2016 Nissan Titan. The vehicle was a dealer sale. The contact later discovered a mileage discrepancy. At the time of purchase, the vehicle mileage was 31,190. When the vehicle was later taken to a dealer for an engine failure, the dealer informed the contact that the mileage was 226,000.
Incident date: Dec 19, 2025
When I was pulling out of the gas station parking lot on Dec 15th, 2025, I pressed the gas and heard a noise that sounded like high RPMs. I then approached the intersection and attempted to press the brake and the brake would not press in, it was hard. My truck then continued to move forward. I attempted to turn the steering wheel as a truck was coming at me. The steering wheel would not turn or m... Read more
Incident date: Dec 18, 2025
This is a 2020 Malibu with only 18,000 miles on it now. We are having intermittent loss of power. Car will be moving fine when suddenly it looses power when pulling into traffic from a stop. It has also happened on the highway(right after leaving the dealer service department) when going to pass a vehicle…all of a sudden power drops and rpms go up and car slows up. When it suddenly happens, pul... Read more
Incident date: Nov 27, 2025
I have a 2013 Nissan Maxima in my headlights are horrible when they are on dim you cannot see in front of you so bad that it's liable to cause a bad wreck I have to ride with my headlights on bright and it's not much better I have replaced the bulbs in both headlights twice it has not improved anything I think it is a very dangerous thing in could call someone to get hurt because no one can see I'... Read more
Incident date: Dec 19, 2025
Vehicle has an ongoing water leak, has been to the dealer twice so far. Both times said it was fixed.
Incident date: Dec 19, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE); however, the part to do the recall repair for the engine was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Dec 19, 2025
The contact owns a 2019 Mazda CX-9. The contact stated that a State Inspection was performed on the windshield for cracks. The contact stated that while driving in the rain, the front windshield wipers turned on independently with the switch in the off position. The contact was unable to turn off the windshield wipers. The contact pulled over to the side of the road and turned off the vehicle. Whe... Read more
Incident date: Dec 19, 2025
The contact owns a 2017 Ford Escape. The contact stated that soon after the engine was replaced by the dealer under warranty, the vehicle started to hesitate and jerk while depressing the accelerator pedal. There was no warning light illuminated. The failure worsened, and the contact initially called the dealer and was provided an estimate for a diagnostic test. The contact had the vehicle towed t... Read more
Incident date: Dec 19, 2025
The contact owns a 2024 Tesla Model Y. The contact stated that while driving at various speeds, the TPMS displayed that the PSI of the tires was low. Additionally, a notification advising that the vehicle was experiencing low voltage and drainage and would shut down was displayed. The contact called towing services. The contact stated that the towing agent who assisted in towing the vehicle inform... Read more
Incident date: Nov 29, 2025
My car steering is locking up while driving on highway and regular roads. Resulting almost in not being able to control and crash. I also had a recall for my engine which was already replaced and now having same issue with oil burning and not leaking.
Incident date: Nov 29, 2025
My car steering is locking up while driving on highway and regular roads. Resulting almost in not being able to control and crash. I also had a recall for my engine which was already replaced and now having same issue with oil burning and not leaking.
Incident date: Nov 29, 2025
Faulty CV joint that produce knocking sounds when turning, recently, along with the knocking noise there is a loud bang noise when trying to turn with some acceleration, the noise is very loud and seems to be something is going to break. It may break down on turning. CV joints were replaced for this car twice and the problem is still comes back, recent diagnosis determined they will need to be re... Read more
Incident date: Dec 15, 2025
I was taking my family out to dinner when all of a sudden I kept hearing a rattle and something smacking on the bottom of my truck. I had people flashing their lights at me, so I pulled over into the nearest gas station and got underneath. To my surprise, the fuel tank was halfway hanging with the front strap. I looked where it goes and it's all corroded on the frame. I ratchet strapped it up in t... Read more
Incident date: Dec 3, 2025
NHTSA SAFETY COMPLAINT – HIGH-VOLTAGE BATTERY FAULT & LOSS OF VEHICLE CONTROL Vehicle: chevy Silverado EV LT Mileage at most recent incident: ~5,400+ miles Incident date: December 17, 2025 Description of the Problem This is the third occurrence of a high-voltage battery fault warning, and the second time involving active vehicle malfunction while driving. • First occurrence: ~700... Read more
Incident date: Dec 18, 2025
Car had electrical malfunction warning please contact costumer support and car died and zero damage to the body or the car. But the side air bags faulty went off. This car had a prior recall on file for same issues of car dying off and clerical problems. I got this car in September 2025 and had issue with it within the second month of having this car. I was not told there was a prior recall at al... Read more
Incident date: Dec 13, 2025
The infotainment system where the back up camera is held and all other safety features started re booting and eventually went black December 17th 2025. I brought into Volkswagen Riverhead NY dealer where they said there was an update that needed to be done and all was fixed. I am 1000 miles under warranty so all was covered. After driving about 20 minutes home the issue started happening again whe... Read more
Incident date: Dec 13, 2025
My bearings in my rear assembly has failed before 100K miles. In addition, I had to replace the eTorque generator before 100K miles.
Incident date: Dec 18, 2025
My bearings in my rear assembly has failed before 100K miles. In addition, I had to replace the eTorque generator before 100K miles.
Incident date: Dec 7, 2025
My Toyota Tundra (2023) has a recall notice due to possible debris in the engine that is over a year and a half old. This still has not been repaired by the manufacturer. I can hear sounds like knocking coming from the engine and I am concerned that the vehicle could stall or stop while driving on the highway with my children and cause a severe crash. How do I get the vehicle engine replaced expe... Read more
Incident date: Dec 17, 2025
The contact owns a 2025 Toyota Crown Signia. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable, and the display screen appeared blank. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part for the recall repair was not yet available. The vehicle was taken to a dealer, but was not diagnosed or... Read more
Incident date: Dec 17, 2025
My vehicle suddenly started shaking and losing power, the check engine light came on and the problem continues to vibrate when idling, it will not shift into gear to go. Very unnerving and unsafe as it happened in a intersection. Sometimes it drives fine and then vibrates and goes into low gear and loses power. I took to a certified Mercedes dealer and they changed the spark plugs and 4 coils as w... Read more
Incident date: Dec 13, 2025
The transmission has Harsh, Jerky, clunking shifts. It also has delayed engagement and complete power loss. There is also problems with downshifting from 7th gear to first gear when coming to a complete stop. Vehicle seams to be in neutral then finally shifts to 1st gear before vehicle finally moves.
Incident date: Nov 19, 2025
On 12/17/25, I was driving on I-10 in New Orleans, there were no cars around that could have kicked up a rock to cause the sunroof to explode. When the sunroof exploded, I immediately pulled over and that is when I first noticed the strong smell of residue and then I heard the glass shattering. The cover to the sunroof was closed because if not, glass would have been all over me causing a major ac... Read more
NISSAN
PATHFINDER
(2013) - VISIBILITY
Dec 18, 2025
Incident date: Nov 19, 2025
The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, the contact noticed that the front windshield was extremely blurry. In addition, the contact stated that it was a safety failure, especially while driving at night. The contact stated that while driving at night, the failure was extremely unsafe. The vehicle was taken to the dealer, and it was confirm... Read more
NISSAN
PATHFINDER
(2017) - POWER TRAIN
Dec 18, 2025
Incident date: Dec 1, 2025
The contact owns a 2022 Hyundai Santa Fe. The contact stated that intermittently, the gear shifter was inoperable, and the message "Gear Shift Malfunction" was displayed. The contact stated that the failure required that the vehicle be turned, which automatically engaged the parking brake. The contact stated that upon pressing the Start button, and then depressing the brake pedal, the contact was ... Read more
Incident date: May 22, 2025
The camera in the front windshield went out. It has caused NONE of my safety features to work. Honda is charging $2,500 for the part and labor. It's ridiculous how many people are having the SAME issue. My van didn't even have 52,000 miles. Honda needs to fix this issue
Incident date: Oct 1, 2025
I suddenly jammed my breaks to avoid an accident and my seat belt came undone. I flew foward in my seat. Now the seat belt (driver) comes undone every time I have a sudden stop.
Incident date: Oct 1, 2025
Driving while pitman arm broke in half lost total control
Incident date: Dec 16, 2025
Have a crack in windshield on passenger side about half way up pillar. There is no places of contact just the crack like it’s from body flex and there are a lot of other challenger customers with the same issue
Incident date: Dec 17, 2025
While driving and idling, strong exhaust fumes enter the cabin, especially when the vehicle is in park or stopped at a traffic light. Air recirculation shuts off by itself and the airflow is very weak even on high settings. Remote start caused the cabin to fill with fumes before entering the vehicle, leading to headache and difficulty breathing within minutes. Symptoms are consistent with carbon m... Read more
Incident date: Dec 17, 2025
I am the original owner of a 2015 chevrolet silverado 1500. The vehicle's brake vacuum pump has failed, resulting in a sudden, significant loss of power braking assist. This requires excessive pedal force to stop the vehicle, creating an immediate safety hazard and increasing the risk of a crash. General Motors previously issued special coverage adjustment N192210240 ( or N182202780 ) to address t... Read more
Incident date: Dec 17, 2025
While driving- in total movement- the car completely shut off. Without any prior warning or indication. Immediately after, the car restarted, drove a couple blocks over, continuing to shut off while driving. It was then towed. How was your safety or the safety of others put at risk? The warning lights did not appear until AFTER the car quit. They all came on & flashed & quickly went back out. Unc... Read more
Incident date: Mar 4, 2024
Back window spontaneously busting out
Incident date: Mar 4, 2024
While taking my daughter to a friend's birthday party, we were traveling at a speed of ~50 miles per hour when the transmission downshifted from 5th or 6th gear directly to first gear for no reason. The back tires locked up when the RPMs drastically increased, and the truck went into a skid. I believe my limited experience working on cars gave me the instinct to throw the shifter into neutral wh... Read more
Incident date: Dec 17, 2025
I am the current owner of a 2014 Tesla Model S equipped with MCU1. While driving, including at freeway speeds, the center touchscreen has rebooted unexpectedly, showing only the Tesla logo before recovering. During these reboots, critical vehicle functions are unavailable, including the rearview camera, HVAC/defrost controls, and other essential features. This failure matches the exact safety def... Read more
Incident date: Dec 16, 2025
The vehicle has experienced ongoing engine misfire issues while driving. The check engine light illuminated, and diagnostic testing identified a cylinder misfire (P0302). The vehicle shakes, runs rough, and has reduced power, especially during acceleration. These symptoms create a safety concern, as the loss of power and engine instability could affect the ability to safely merge, accelerate, or ... Read more
Incident date: Dec 16, 2025
I have a [XXX] . VIN is [XXX] but doesn’t pull anything up when searched. I tried calling to report my concern but I am now making another complaint as what the call taker typed, is not even close to what I reported. There was a missing weld in the aluminum framing which caused another weld to break causing the body to move independently from the frame causing it to literally start to fall ap... Read more
Incident date: Oct 6, 2025
The contact owns a 2023 Kia Telluride. The contact stated that after starting the vehicle, the instrument cluster display screen failed to activate and was inoperable. During the failure, the driver was unable to view several needed features, such as the speedometer and fuel gauge, and the blind spot monitoring system. The vehicle was cautiously driven to the dealer, who diagnosed that the instrum... Read more
Incident date: Oct 6, 2025
The front camera has malfunctioned after locking down the brakes on my vehicle. Without the camera, the automatic braking system, forward collision, lane departure, adaptive cruise control, and high beam are no longer functioning. While the high beams are not as big of a deal, the safety features such as the braking system and forward collision are of more significance.
Incident date: Dec 16, 2025
The front camera has malfunctioned after locking down the brakes on my vehicle. Without the camera, the automatic braking system, forward collision, lane departure, adaptive cruise control, and high beam are no longer functioning. While the high beams are not as big of a deal, the safety features such as the braking system and forward collision are of more significance.
Incident date: Nov 1, 2025
While driving the steering randomly gets stiff when turning to the left. This seems to only happen while on the highway. After googling issues with this model vehicle, I found that the electronic power steering system could be the culprit. I am not sure but it makes sense. This is a big safety concern because it could cause an accident and possible life loss. I have taken this vehicle in a few tim... Read more