Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
NISSAN
ROGUE SPORT
(2019) - ENGINE
Aug 19, 2026
Incident date: Jul 24, 2026
The check engine light, thermostat, or sensor affliated with the engine overheating. An engine overheating without warning lights or a dashboard indicator leaves you entirely blind to critical, fast-moving mechanical failures.Without an indicator, you cannot pull over before extreme heat causes severe metal distortion. Yes, the vehicle has been inspected by service department. Three times it has b... Read more
Incident date: Aug 19, 2026
Car lost power and wouldn’t go over 55mph
Incident date: Jun 17, 2026
At approximately 30,000 miles on this Nissan Rogue 2024 the vehicle flashed a 'low power mode - engine malfunction' code. The vehicle was brought to the dealer and they were unable to reproduce or find the code in the vehicle on board computer's memory. The same happened 2 or 3 more time over the next few weeks. Each time the vehicle cleared the code after being turned off and back on a few hours ... Read more
Incident date: Jun 17, 2026
At approximately 30,000 miles on this Nissan Rogue 2024 the vehicle flashed a 'low power mode - engine malfunction' code. The vehicle was brought to the dealer and they were unable to reproduce or find the code in the vehicle on board computer's memory. The same happened 2 or 3 more time over the next few weeks. Each time the vehicle cleared the code after being turned off and back on a few hours ... Read more
Incident date: Aug 12, 2026
There was a very big storm about 3:30 in the afternoon. About 20 minutes later while driving north on interstate 81 near Winchester Virginia there was a loud bang from the rear of the car and the back glass shattered.
Incident date: Feb 16, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle eventually stalled. The vehicle was towed to the local dealer to be diagnosed. The vehicle was diagnosed with turbo charger assembly failure. The contact was informed that the turbo charger assembly needed to be replaced. No further informa... Read more
NISSAN
PATHFINDER
(2025) - UNKNOWN OR OTHER
Aug 18, 2026
Incident date: Aug 17, 2026
Back glass blew out Shattered on its own
Incident date: Aug 20, 2025
The Vehicle has developed this problem: the passenger-side door will not lock or unlock using either the key fob or the interior power-lock switch and has to be operated manually. Because the same failure has occurred on two consecutive model years, I am concerned this may be a recurring door-lock actuator defect rather than normal wear. I have a case number open with the Nissan Consumer Affairs.... Read more
Incident date: Jul 8, 2026
The Vehicle has developed this problem: the passenger-side door will not lock or unlock using either the key fob or the interior power-lock switch and has to be operated manually. Because the same failure has occurred on two consecutive model years, I am concerned this may be a recurring door-lock actuator defect rather than normal wear. I have a case number open with the Nissan Consumer Affairs.... Read more
Incident date: Aug 15, 2026
I went from point A to Point B. Parked in my friends driveway. Went inside . And came out to put my shoes in my trunk at 8pm . And my back windshield was completely shattered and shattering right in front of me. For no reason at all.
NISSAN
PATHFINDER
(2015) - LATCHES/LOCKS/LINKAGES
Aug 17, 2026
Incident date: Aug 4, 2026
The contact owns a 2015 Nissan Pathfinder. The contact stated that while driving at an undisclosed speed, the hood unexpectedly opened and was damaged. The hood ledge and structure were damaged due to the failure. The contact associated the failure with NHTSA Campaign Number: 22V420000 (Latches/Locks/Linkages). The dealer was contacted but declined to acknowledge the damages caused by the failure... Read more
Incident date: Aug 17, 2026
There is a piece missing on the back of one of my seatbelt buckle latches (back drivers side). It looks like the latch is splitting open. All of the sudden the back drivers side door is stuck closed/shut and often won’t open. I contacted Victory Nissan on Mechanicsville Turnpike at [XXX] and called Nissan customer service at [XXX] and spoke with Shavonke. They told me there was no recall on my ... Read more
Incident date: Aug 17, 2026
There is a piece missing on the back of one of my seatbelt buckle latches (back drivers side). It looks like the latch is splitting open. All of the sudden the back drivers side door is stuck closed/shut and often won’t open. I contacted Victory Nissan on Mechanicsville Turnpike at [XXX] and called Nissan customer service at [XXX] and spoke with Shavonke. They told me there was no recall on my ... Read more
Incident date: Aug 17, 2026
The contact owns a 2024 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 26V0801000 (Fuel System, Gasoline, Engine and Engine Cooling); however, the part to do the recall repair was not yet available, even though the notification stated that the parts were available. The contact stated that the vehicle had experienced several issues, including the loss of motive power and ... Read more
Incident date: Aug 17, 2026
The contact owns a 2024 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 26V0801000 (Fuel System, Gasoline, Engine and Engine Cooling); however, the part to do the recall repair was not yet available, even though the notification stated that the parts were available. The contact stated that the vehicle had experienced several issues, including the loss of motive power and ... Read more
Incident date: Aug 17, 2026
The contact owns a 2010 Nissan Cube. The contact received notification of NHTSA Campaign Number: 26V230000 (Air Bags). The vehicle was taken to the dealer, where the contact was informed that the parts were ordered. The contact stated that the parts had not been available for approximately 62 days. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Aug 17, 2026
Trunk window randomly blew out it sounded like somebody shot a gun at the car it was that loud. Did not hit a bump or anything it just randomly happened while driving early in the morning. Glass shattered everywhere.
Incident date: Aug 10, 2026
The contact owns a 2020 Nissan Leaf. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 24V700000 (Electrical System). The contact stated that 100 miles of using the ED system, the power reduced message was displayed. The contact stated that the battery became disabled. The vehicle was taken back to the local dealer, but the vehicle was no... Read more
Incident date: Aug 7, 2026
The contact owns a 2015 Nissan Sentra. The contact stated that while driving 5 MPH and making a right turn, the vehicle experienced unintended acceleration and the steering wheel turned independently. The brake pedal was depressed, but the vehicle failed to stop. The vehicle crashed into an apartment complex wall. The air bags deployed. The contact sustained injuries to her right arm, left elbow, ... Read more
Crash
1 injured
Incident date: Aug 16, 2026
While driving at regular road speeds, the vehicle suffered a catastrophic safety component failure. The primary hood latch disengaged, and the secondary safety backup latch failed to catch or secure the hood. This caused the hood to violently slam completely open against the front windshield without warning, instantly and totally obscuring forward vision while the vehicle was in motion. This failu... Read more
NISSAN
ROGUE SPORT
(2020) - ENGINE
Aug 16, 2026
Incident date: Aug 8, 2026
The vehicle’s air conditioning began turning on and off intermittently while driving. I initially had the issue inspected by an independent mechanic, who checked the refrigerant and confirmed that the freon level was normal. After further inspection, the mechanic determined that the radiator cooling fan was not operating properly. The failed cooling fan appears to be affecting the vehicle’s co... Read more
NISSAN
ROGUE SPORT
(2020) - ELECTRICAL SYSTEM
Aug 16, 2026
Incident date: Aug 8, 2026
The vehicle’s air conditioning began turning on and off intermittently while driving. I initially had the issue inspected by an independent mechanic, who checked the refrigerant and confirmed that the freon level was normal. After further inspection, the mechanic determined that the radiator cooling fan was not operating properly. The failed cooling fan appears to be affecting the vehicle’s co... Read more
NISSAN
PATHFINDER
(2019) - ENGINE
Aug 16, 2026
Incident date: May 27, 2024
There was built up sludge in my engine that caused it to fail, and I was charged to replace it
Incident date: Aug 11, 2026
Took the car to a repair shop to get an alignment. Was told that the frame rear cross member was so rusty that it needed to be replaced, and that if it broke while driving I would lose control of the car. The component has not been removed from the car. No one else has looked at the car. Only prior warning/message/symptom was uneven rear tire wear first noticed about 6 months prior, but that may h... Read more
Incident date: Aug 13, 2026
2026 Nissan Kicks SV intermittently fails to accelerate despite accelerator pedal application. Vehicle may remain at approximately 20 mph. Dealer has been unable to duplicate the failure despite extended testing. Owner considers the vehicle unsafe because sudden loss of acceleration could result in collision.
Incident date: Aug 13, 2026
2026 Nissan Kicks SV intermittently fails to accelerate despite accelerator pedal application. Vehicle may remain at approximately 20 mph. Dealer has been unable to duplicate the failure despite extended testing. Owner considers the vehicle unsafe because sudden loss of acceleration could result in collision.
Incident date: Aug 13, 2026
2026 Nissan Kicks SV intermittently fails to accelerate despite accelerator pedal application. Vehicle may remain at approximately 20 mph. Dealer has been unable to duplicate the failure despite extended testing. Owner considers the vehicle unsafe because sudden loss of acceleration could result in collision.
Incident date: Jul 20, 2026
SAFETY COMPLAINT / INCIDENT DESCRIPTION Vehicle presented to Dennis Dillon Nissan on June 20 2026 for a factory high voltage battery recall software update intended to fix Level 3 fast charging safety risks. The software update rendered the vehicle completely inoperable by disabling standard Level 2 charging. The vehicle has been held in continuous dealer custody for 58 consecutive days without a... Read more
Incident date: Jul 20, 2026
SAFETY COMPLAINT / INCIDENT DESCRIPTION Vehicle presented to Dennis Dillon Nissan on June 20 2026 for a factory high voltage battery recall software update intended to fix Level 3 fast charging safety risks. The software update rendered the vehicle completely inoperable by disabling standard Level 2 charging. The vehicle has been held in continuous dealer custody for 58 consecutive days without a... Read more
Incident date: Jul 20, 2026
SAFETY COMPLAINT / INCIDENT DESCRIPTION Vehicle presented to Dennis Dillon Nissan on June 20 2026 for a factory high voltage battery recall software update intended to fix Level 3 fast charging safety risks. The software update rendered the vehicle completely inoperable by disabling standard Level 2 charging. The vehicle has been held in continuous dealer custody for 58 consecutive days without a... Read more
Incident date: Jul 25, 2026
To recap: •Nissan manufactured defective transmissions. •Nissan granted me a warranty extension with a fleeting expiration date (2023) to shift the cost away from them. •In 2020, Nissan performed work on my car. The work they performed masked the problem, didn’t fix it. And it deferred the problem, “kicking the can down the road.” •In 2026, Nissan denied my claim for goodwill approva... Read more
Incident date: Aug 12, 2026
Check engine light code detected fuel leak. Fuel could be smelled outside of car when operated or parked. Took car to Nissan to inspect fuel leak. Fuel pump had to be replaced due to a leak per Nissan technician. There is a recall on 2021 Nissan Rogues due fuel leak. My 2021 Nissan Rogue was not covered in the recall because of my VIN.
Incident date: Aug 15, 2026
The headlights are dangerously dim. There has been a class action lawsuit for these specific makes and models for the reflectors in the headlights being damaged over time, resulting in the entire headlight assemblies needing replaced.
Incident date: Aug 15, 2026
Today (8/15/26) the vehicle broke down while driving. A component to the rear left suspension has busted off that appears to be the rear lower control arm/link. Not drivable. Steering wheel and tire are crooked. I have read that for the years 2013-2018 this is a known issue for these makes and models.
Incident date: Apr 28, 2026
I am reporting a severe safety hazard and failure of a critical safety remedy on my 2015 Nissan Rogue. Over a 23-day period, a Faulkner Nissan, a certified Nissan dealer mismanaged a severe water intrusion defect. On April 28, 2026 (102,965 miles), I was charged $1,228.67 out-of-pocket for recall-related burnt and shorted harness connectors (Recall 22V024000 / R21B9). On May 13, 2026 (104,656 mile... Read more
Incident date: Aug 14, 2026
The vehicle experienced a catastrophic engine/motor failure. The engine became extremely loud/rattled and subsequently locked up, causing the vehicle to lose the ability to operate. The vehicle is currently being held for diagnosis/repair and should be available for inspection upon request. The vehicle experienced the failure while I was driving and left me stranded on a mountain. The vehicle lost... Read more
Incident date: Aug 14, 2026
The vehicle experienced a catastrophic engine/motor failure. The engine became extremely loud/rattled and subsequently locked up, causing the vehicle to lose the ability to operate. The vehicle is currently being held for diagnosis/repair and should be available for inspection upon request. The vehicle experienced the failure while I was driving and left me stranded on a mountain. The vehicle lost... Read more
Incident date: Aug 14, 2026
The vehicle experienced a catastrophic engine/motor failure. The engine became extremely loud/rattled and subsequently locked up, causing the vehicle to lose the ability to operate. The vehicle is currently being held for diagnosis/repair and should be available for inspection upon request. The vehicle experienced the failure while I was driving and left me stranded on a mountain. The vehicle lost... Read more
Incident date: Jun 12, 2026
1. On XXX (clear ), while parking a Hertz rental Nissan Rogue at a hotel parking lot in [XXX], the vehicle suddenly and violently accelerated forward without warning. Brake pedal application was ineffective. The vehicle jumped a stone barrier and sustained damage. I was terrified and sustained minor injuries. 2. This vehicle is equipped with the KR15DDT engine, which is the subject of NHTSA rec... Read more
Crash
1 injured
Incident date: Jun 12, 2026
1. On XXX (clear ), while parking a Hertz rental Nissan Rogue at a hotel parking lot in [XXX], the vehicle suddenly and violently accelerated forward without warning. Brake pedal application was ineffective. The vehicle jumped a stone barrier and sustained damage. I was terrified and sustained minor injuries. 2. This vehicle is equipped with the KR15DDT engine, which is the subject of NHTSA rec... Read more
Crash
1 injured
Incident date: Jun 12, 2026
1. On XXX (clear ), while parking a Hertz rental Nissan Rogue at a hotel parking lot in [XXX], the vehicle suddenly and violently accelerated forward without warning. Brake pedal application was ineffective. The vehicle jumped a stone barrier and sustained damage. I was terrified and sustained minor injuries. 2. This vehicle is equipped with the KR15DDT engine, which is the subject of NHTSA rec... Read more
Crash
1 injured
Incident date: Jul 18, 2026
My 2020 Nissan Kicks with 62,000 miles, went into limp mode on XXX and after a diagnostic test by the Pinnacle Nissan dealership in Scottsdale ([XXX]), it was determined a "Throttle Body Replacement" was needed. I paid $1,143.69 for that work. On XXX, the car went into limp mode again while on the freeway and the Pinnacle Nissan dealership in Scottsdale stated it needed an "Engine Wire Harness" ... Read more
Incident date: Jul 8, 2026
While driving my 2023 Nissan Rogue at approximately 65 mph, the vehicle suddenly lost power while in motion, creating a serious risk of a crash and placing my safety and the safety of other motorists at risk. There were no oil warning lights, malfunction indicator lights, or other warnings indicating an impending engine failure. After losing power, the vehicle would not restart and was completely ... Read more
Incident date: Sep 10, 2025
The vehicle DTC was 11A9, they said everything was checked and “fine”. The crash collision/malfunction light came on second day of owning brand new vehicle. 2sensors are bad and need replacement. Vehicle has 437 on it.
Incident date: Sep 10, 2025
The vehicle DTC was 11A9, they said everything was checked and “fine”. The crash collision/malfunction light came on second day of owning brand new vehicle. 2sensors are bad and need replacement. Vehicle has 437 on it.
Incident date: Jul 27, 2026
The vehicle failed on XXX ("Service EV System / Unable to restart") and was towed to ABC Nissan, [XXX], where it has remained since (18 days as of this filing). On XXX dealer confirmed HV battery requires warranty replacement, stated that replacement batteries are backordered approx six months, with no loaner was available, and directed us to Nissan's repurchase process. Nissan's filed recall reme... Read more
Incident date: Aug 7, 2026
1 Unknown. I suspect a malfunction involving the electronic gear-selection/shift-control system or transmission control system. I personally placed the vehicle in Park while the engine was running. After I exited the vehicle and was away from it, the vehicle moved on its own. When I returned after hearing the impact, the gear selector was no longer in Park and was in another position. The vehicle ... Read more
Crash
Incident date: Aug 7, 2026
1 Unknown. I suspect a malfunction involving the electronic gear-selection/shift-control system or transmission control system. I personally placed the vehicle in Park while the engine was running. After I exited the vehicle and was away from it, the vehicle moved on its own. When I returned after hearing the impact, the gear selector was no longer in Park and was in another position. The vehicle ... Read more
Crash
Incident date: Aug 7, 2026
1 Unknown. I suspect a malfunction involving the electronic gear-selection/shift-control system or transmission control system. I personally placed the vehicle in Park while the engine was running. After I exited the vehicle and was away from it, the vehicle moved on its own. When I returned after hearing the impact, the gear selector was no longer in Park and was in another position. The vehicle ... Read more
Crash
Incident date: Aug 1, 2026
I had a noise and highway vibration in my 2021 Nissan Kicks. Brought it to the dealer and was told the front axle nut was loose. They said it is a common issue. There is a TSB on it but I believe it is a safety issue due to it being a loose axle nut and vibration