Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Oct 11, 2025
The KR15 1.5 L VC-Turbo engine in my 2023 Nissan Rogue (VIN [XXX] ) suffered complete engine failure while driving, resulting in loss of thrust and a sudden drop in power. The failure corresponds to Safety Recall 25V-437 for defective crankshaft bearings. The issue has been confirmed by the dealer, and no remedy or countermeasure engine is available until late Q4 2025, leaving the vehicle unsafe t... Read more
Incident date: Aug 15, 2025
My 2018 Toyota CHR started making a whining noise which I initially thought was a wheel bearing but was later confirmed to be a transmission problem. The mileage was 62, 871, but as I stated earlier it could have been earlier because I thought the initial noise was a wheel bearing. I took the Toyota CHR to the Toyota dealership on 10/14/25 at which time they determine the transmission was bad and ... Read more
Incident date: Aug 15, 2025
Our car is currently at the dealership again, (2nd time) for this particular issue that we feel is a safety issue. We are still experiencing an issue with the lift gate. It is coming down at random times, often coming down on us. The sensor always beeps (so far) so you have a very short warning before it comes down on you. However, when it comes down, it takes alot to stop it (force). Even thou... Read more
Incident date: Jun 19, 2025
Second engine installed in the car ceases to fire. Condition does not change with new sensors for camshaft nor crankshaft. Engine turns freely cranks but will not restart. Unreliable driving conditions. Mathew’s Kia wants $1400 upfront to start exam in blind faith to see if a properly serviced car has a common warranty claim
Incident date: Jun 19, 2025
I [XXX] PURCHASED THE VEHICLE FROM DAYTONA, NISSAN ON [XXX] ON THE MORNING OF [XXX], THE AIRBAG LIGHT CAME ON. AND WAS FLASHING. I TOOK VIDEOS OF ALL THE DIFFERENT OCCURRENCES.I WENT BACK TO THE DEALERSHIP AND TALKED TO THE SALESMAN THAT SOLD IT TO US.HIS NAME WAS SIMON.AND HE BROUGHT US IN, AND WE WERE TALKING TO A MANAGER THEY DISCONNECTED THE BATTERY AND TRY TO RESET IT AS WE WERE LEAVING, THE... Read more
Incident date: Jun 19, 2025
I [XXX] PURCHASED THE VEHICLE FROM DAYTONA, NISSAN ON [XXX] ON THE MORNING OF [XXX], THE AIRBAG LIGHT CAME ON. AND WAS FLASHING. I TOOK VIDEOS OF ALL THE DIFFERENT OCCURRENCES.I WENT BACK TO THE DEALERSHIP AND TALKED TO THE SALESMAN THAT SOLD IT TO US.HIS NAME WAS SIMON.AND HE BROUGHT US IN, AND WE WERE TALKING TO A MANAGER THEY DISCONNECTED THE BATTERY AND TRY TO RESET IT AS WE WERE LEAVING, THE... Read more
NISSAN
PATHFINDER
(2017) — STRUCTURE
Oct 14, 2025
Incident date: Oct 14, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 21V316000 (STRUCTURE), 24V031000 (STRUCTURE), and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that rainwater was leaking inside the vehicle and standing water had accumulate... Read more
Incident date: Oct 14, 2025
I have a complaint that needs to be addressed. On Sept. 11 2025 I had a fire in the cab of my 2016 Ram 3500 truck while it was sitting in my drive way. It was not even running. The fire was not very big and it could have been repaired. So I called FCA and opened a case with them. They informed me that I needed to bring my truck into the closest dealership so that it could be inspected. So I then c... Read more
Fire
Incident date: Aug 4, 2025
Vehicle has a cam phaser rattle which is causing risk of significant engine damage. This is a known issue does refuses to fix with a proper recal. The original tab did not fix the problem
Incident date: Oct 13, 2025
I recently purchased, 9/12/2025, a 2025 Harley FLTRX. The turn signals operate erratically. When approaching a turn I energize the appropriate turn signal and it may or may not stay on for more than 3-4 seconds before reaching the turn. I am trying to concentrate on the traffic and not looking to see if my turn signal is still energized. I recently had a near miss with another vehicle due to this ... Read more
Incident date: Jul 14, 2025
My 2025 Ford Explorer ST-Line is up to date on recalls as of October 7, 2025. However, I am still experiencing engine "shudder" and hesitation at low RPMs (between idle and 1500 RPM) when accelerating. The 10 speed transmission is also continuing to shift harshly at times. I am very concerned that the hesitation and shudder could be an issue when pulling out into traffic. By comparison, my pre... Read more
Incident date: Jun 1, 2025
My 2025 Acura MDX randomly turns off when in Auto Stop/Start mode at stoplights and I have to restart it. After it happen twice, my husband took it to the dealer, and they could not find anything wrong with it. It happened a third time and this time the dealer kept it for a week. They found nothing so their system doesn't detect problems well. I had their loaner, a 2025 MDX A-Spec. I was driving ... Read more
Incident date: Jun 1, 2025
There is an odd engine 'rattling', 'guzzling', 'slurping', type noise coming from the engine and the engine has begun to idle very rough even after fresh oil change. This is directly the issue cited from Nissan as recall with no current solution - which is unacceptable. We are not interested in waiting until the car malfunctions worse and in a dangerous way in order to get this recall addressed.
Incident date: Jun 1, 2025
There is an odd engine 'rattling', 'guzzling', 'slurping', type noise coming from the engine and the engine has begun to idle very rough even after fresh oil change. This is directly the issue cited from Nissan as recall with no current solution - which is unacceptable. We are not interested in waiting until the car malfunctions worse and in a dangerous way in order to get this recall addressed.
Incident date: Feb 3, 2025
The contact owns a 2015 GMC Sierra 1500. The contact stated the front passenger’s seat belt was difficult to buckle, and it recently started unbuckling while a passenger was seated in the passenger’s seat with the seat belt buckled. The contact stated that when the seat belt was unbuckled, the seat belt warning light was illuminated. The contact had not taken the vehicle to a local dealer or i... Read more
Incident date: Oct 14, 2025
The contact owns a 2017 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, the driver's side air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with driver's side air bag failure. The contact was informed that the driver's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not made a... Read more
Incident date: Dec 14, 2024
Intermittently the seat heater for the drivers seat activates on its own. Goes to full heat getting extremely hot. Cannot initially turn down or off with the button on dash. Have to turn off vehicle and let it sit. Start vehicle - seat heater still on full. Sometimes the off/start sequence has to be repeated several times, before the button will work, lowering or turning off the seat heater. I... Read more
Incident date: Sep 25, 2025
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a certified mechanic, where it was diagnosed, and determined that spark plug #3 needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the certified mechanic, where it was diagn... Read more
Incident date: Oct 8, 2025
Our 2016 Pilot errored while driving on the highway at 75mph and went to half power. This happened multiple times; resulting in a dangerous situation. After getting it towed to a Honda dealer, it was discovered that there was a defect of the engine crankshaft. This part needed to be replaced at our cost.
Incident date: Jul 3, 2024
Vehicle loss of total Power while driving, and printed to stop right away. Incident recurring after starting the car once more as per the j instructions
Incident date: Jul 3, 2024
My Nissan Altima's power door locks failed making entry and egress sometimes impossible. While the key will unlock the driver's door, rear seat passengers have been unable to exit the vehicle without assistance due to the door being locked. Premature power door lock actuators in Nissan vehicles is reportedly a very common problem according to my research.
Incident date: Sep 16, 2025
GMC has not responded for the recall of the engine. My vehicle is running bad. I need the vehicle to be service as soon as possible. My saftey depends on GMC keeping there promise to repair the recall engine.
Incident date: Sep 16, 2025
The transmission failed on the highway making the car serging violently from high to low speeds and then to nothing
Incident date: Aug 1, 2025
The van has a cross wind assist mode. When it activates it aggressively activates only one front wheel brake so dramatically that the van dives down and swerves out of the lane into the adjacent lane. The front wheel happened to be on wet pavement and it was chattering from braking so hard and not getting traction. I passed a slower motorcycle on the road and the crosswind assist almost caused me ... Read more
Incident date: Oct 6, 2025
Since November 2024 to date the transmission has reduced power when trying to accelerate thus being unsafe when trying to pull out into traffic. It also will not engage reverse thus again impeding when in traffic. It appears randomly. Verified software has been updated. Ford is saying complete transmission replacement is needed on a vehicle that is only 7 years old.
Incident date: Oct 6, 2025
I GET ERROR MESSAGE FOR MY 2019 NISSAN ALTIMA OF ENGINE MALFUNCTION, REDUCE POWER, SERVICE NOW. ALONG WITH OTHER SAFTY FEATURES LIKE CASH DETECTION, TRACTION AND ENGINE LIGHT. MY CAR SHAKES, FEELS LIKE IT WILL STALL ESPECIALLY WHEN STOPPED AND JERKS. MY VIN DOES NOT SHOW THIS RECALL. I HAVE GOTTEN THIS MESSAGE SEVERAL TIMES AND A OBD CODE READER GIVES CODE P0404.
Incident date: Oct 9, 2025
The car was serviced in 8/2022 after warning light came on leaving wife stranded while on nursing call. Towed to Ford dealership. Changed spark plugs @ 40,000 miles. Same issue repaired at local shop in 5/2025 @ 86,000 miles. Same issue @ 92,000 miles 9/2025. Diagnosed by Ford dealer to be coolant intrusion. Ford refuses to correct. This engine has known defects and has stopped in traffic which ... Read more
Incident date: Oct 8, 2025
Hello. There is a Crosswind Assist feature on the van that is downright dangerous. When it engages it breaks and corrects the vehicle in a way that will result in an actual crash, worse than what the feature is intended to do. This could be a great feature if it didn’t cause more harm than good. It overcorrects. Almost caused me to hit another vehicle and run off the road.
Incident date: Oct 8, 2025
I took my Rogue to the dealership at City Limits Nissan on Monday 10/6/25 as it had power issues and the engine light came on stating 'Engine Malfunction Power reduce Service now' I then called NHTSA and filed a complaint about a recall for my Nissan Rogue that Nissan has yet to have a remedy. I got the car back on Tuesday afternoon 10/7/25 and they said it did not have to do with the recall. I d... Read more
Crash
Incident date: Oct 10, 2025
transmission failures. Toyota experimented with a new transmission in the 2017-2020 CH-r models. No disclosures were attached. Replacements are the only option for this repair. Toyota is charging between $10,000-$14,000 for parts and labor.
Incident date: Oct 10, 2025
The jeep lost power after only driving abojt a mile down the road. all the lights came on the dash and I had to pull over until it came to a slow stop, the brakes didn’t seem like they working. Once in park I got a dash light that said Service Charging System. I was not able to move it out of park to even neutral. After about 15 minutes I was able to get it to start and drove it home about 1 mil... Read more
NISSAN
PATHFINDER
(2022) — ELECTRICAL SYSTEM
Oct 13, 2025
Incident date: Oct 12, 2025
Jeep lunched an OTA update on Friday October 10, 2025 in the afternoon (Los Angeles time area). I did the update when I came home and the next day when I started driving the car it abruptly stopped, signals were blinking including the engine system one and it was stating that I was experiencing an electric issue. It was also asking me to put the car in parking mode and I needed to shut off and res... Read more
NISSAN
VERSA NOTE
(2016) — ELECTRICAL SYSTEM
Oct 13, 2025
Incident date: Aug 30, 2025
I was driving the jeep in my neighborhood when the dashboard flickered and it told me to put the vehicle in park and press the "start" button (same message it would give when you get in the car and get ready to start it, except it was already running and I was driving). Vehicle seemed to lose some power assist features like steering. I wasn't going fast, so it was hard to tell exactly what switche... Read more
Incident date: Oct 10, 2025
Driving on freeway and Service 4WD light came on. Upon reaching destination, parking brake automatically engaged for unknown reason.
Incident date: Oct 11, 2025
Vehicle received a UConnect update on 10/10/25. The next morning the vehicle was only able to drive 2-3 blocks before the engine lost power, check engine light turned on, and the board directed me to shift the car into park and start the car. I was able to restart the car and it did the exact same thing within 200-300 feet. I was able to get the car to the dealership so they can look into how to ... Read more
Incident date: Sep 14, 2024
The carpet on the wheel wells is not functional. We live out on a ranch on a dirt road and when it rains the mud gets stuck on the carpet and weighs is down. This can cause more damage to the vehicle. We took it in to a dealership and they said there was nothing they could do until the carpet gets ripped off. When we bought an expensive 4x4 vehicle we expected it to be sturdy enough to not have to... Read more
Incident date: Oct 11, 2025
I was driving on the freeway when the vehicle randomly shut off and jolted me and my passengers. After turning the car off then back on the vehicle would drive fonafew miles and then repeat jolt and shut off. This seems to be linked to a software update that I did last night.
Incident date: Oct 11, 2025
I hust bought a 2023 Nissan Roghe SV, Took it home next day Tried to start the vehicle but the dashboard display system was malfunctionig, tried to shft to reverse or drive and the vehicle wouldn't go foward or backwards.... It flashed all the icons on the dash board. In addition to this incedent the vehicle is making rattleing noices, knocking noices in the engine, it seems noices come spec... Read more
Incident date: Sep 28, 2025
Power steering and lane keep assist died while driving. After leaving the car off for a few minutes, powering it back up they worked again for about 5 minutes before cutting off while driving on the highway
Incident date: Oct 6, 2025
The contact owns a 2019 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more
Incident date: Oct 9, 2025
On October 10, 2025 at 8:15am my entire moonroof shattered spraying glass over myself, son and dog. This was a sunny morning 37 degrees, no traffic, no cars beside or ahead of me as starting ascent up hill. I immediately checked on everyone, called the BMW dealership and after receiving no answer on service, business and sales turned to travel down to dealership with glass still falling from roo... Read more
Incident date: Oct 9, 2025
Check engine light came on, displaying code P0101, front collision malfunction came on. Replaced MAF sensor for code P0101. The car then displayed the same lights, check engine light and AEB light and slip indicator light. My car then stalled while at a red light.
Incident date: Oct 9, 2025
Check engine light came on, displaying code P0101, front collision malfunction came on. Replaced MAF sensor for code P0101. The car then displayed the same lights, check engine light and AEB light and slip indicator light. My car then stalled while at a red light.
NISSAN
ROGUE SPORT
(2019) — UNKNOWN OR OTHER
Oct 10, 2025
Incident date: Oct 10, 2025
The AC system releases refrigerant into the cabin due to Volvo improperly engineering the climate control and allowing the evaporator core to freeze and crack. They acknowledge the issue and have released a resister cable to prevent the evaporator core from cracking. I have tested the air in the cabin, and the VOC level is at a dangerous level due to the refrigerant leak. I have the car current... Read more
NISSAN
ROGUE SPORT
(2019) — STEERING
Oct 10, 2025
Incident date: Oct 10, 2025
My 2019 Nissan Rogue Sport is affected by recall 23V-093, related to the jackknife key potentially collapsing while driving and shutting off the vehicle. The only remedy currently offered is a spacer inserted into the key fob to permanently prevent the blade from folding. This disables the folding feature — a core function of the product — and turns a jackknife key into a permanently extended ... Read more
NISSAN
ROGUE SPORT
(2019) — VEHICLE SPEED CONTROL
Oct 10, 2025
Incident date: Oct 10, 2025
My 2019 Nissan Rogue Sport is affected by recall 23V-093, related to the jackknife key potentially collapsing while driving and shutting off the vehicle. The only remedy currently offered is a spacer inserted into the key fob to permanently prevent the blade from folding. This disables the folding feature — a core function of the product — and turns a jackknife key into a permanently extended ... Read more
Incident date: Sep 10, 2025
Fuel pump went out and caused car to stall and leave me stranded on the side of the road when dash indicator showed 23 miles left to travel. I had this fixed through the dealership Drive Time sent me to mechanic shop as was still under dealership warranty.
Incident date: Sep 10, 2025
I have replaced the water pump, the belt, the thermostats, the rotors, the brakes, the fuel pump, the evap vent valve solenoid, the spark plugs, and fuel injectors and my car is STILL throwing the codes P-0462 and P-447. I've checked the wires and they are good. My car keeps misfiring and stalling now and my fuel pump doesn't have a fuel level sensor. The float bar is brand new as well as the fuel... Read more
Incident date: Sep 10, 2025
I have replaced the water pump, the belt, the thermostats, the rotors, the brakes, the fuel pump, the evap vent valve solenoid, the spark plugs, and fuel injectors and my car is STILL throwing the codes P-0462 and P-447. I've checked the wires and they are good. My car keeps misfiring and stalling now and my fuel pump doesn't have a fuel level sensor. The float bar is brand new as well as the fuel... Read more
Incident date: Oct 9, 2025
Left and right cylinder heads failed. Left bank at 20,000 and right bank at 40,000 miles