Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jan 9, 2026
My 2020 Mazda CX-30 has an intermittent no-start condition caused by a complete electrical failure. This occurs randomly, often overnight and after long or short trips. When it happens: The car does not respond to the key fob or ignition Dashboard warning lights are off Vehicle cannot be started, creating a safety risk if it occurs during travel or in an emergency The defect began during car's... Read more
Incident date: Jan 9, 2026
The electrical system failed while driving and I could not accelerate more than 25 mph with two children in the car. The error message said stop car and evaluate power supply. My safety and my children's safety were put at risk as I was driving on a highway and could no longer accelerate above 25mph. Yes the problem was reproduced. Manufacturer is inspecting now. There was a warning light that app... Read more
Incident date: Jan 9, 2026
The electrical system failed while driving and I could not accelerate more than 25 mph with two children in the car. The error message said stop car and evaluate power supply. My safety and my children's safety were put at risk as I was driving on a highway and could no longer accelerate above 25mph. Yes the problem was reproduced. Manufacturer is inspecting now. There was a warning light that app... Read more
Incident date: Jan 8, 2026
transfer case AWD/xDrive system drivetrain components The dealer diagnosed a transfer case failure on the BMW X4 xDrive. Vehicle displayed drivetrain malfunction warning. Repair estimate exceeds $20,000. The vehicle has under 50,000 miles. The issue appears consistent with known xDrive transfer case complaints. The warning light came on on January 7, 2026, at approximately 6 pm.
NISSAN
PATHFINDER
(2020) - FUEL SYSTEM, GASOLINE
Jan 9, 2026
Incident date: Jan 9, 2026
The contact owns a 2012 Jeep Patriot. The contact stated that on several occasions, while attempting to refuel the vehicle, the gas pump shut off and only worked manually. The vehicle was taken to an independent mechanic for diagnosis, and it was determined that the fuel tank needed to be replaced due to a faulty fuel tank rollover valve. The manufacturer was notified of the failure. The failure m... Read more
NISSAN
PATHFINDER
(2020) - ENGINE
Jan 9, 2026
Incident date: Jan 9, 2026
I have a Chevrolet Silverado 1500 with the 6.2L engine. I received the recall notice about the loss of propulsion due to a crankshaft issue. The safety of myself, family, friends and coworkers who ride with me on an everyday basis were put at risk because of the faulty engine. I brought my truck in for an oil change in August 2025. I had the Team Chevrolet dealership in Las Vegas Nevada do a teles... Read more
Incident date: Nov 27, 2025
This complaint is in reference to my vehicle which is involved with Federal Class Action Lawsuits and the fact that my engine was defective from the day it was built. My engine was consuming oil at a rate of 1 quart every 361.1 miles driven. I was advised to not put oil in it and drive it until it blows up. This would have put myself, my family, friends, or any other passengers or bystanders at ri... Read more
Incident date: Jan 8, 2026
The contact owns a 2024 Chevrolet Express. The contact stated that while attempting to accelerate, the vehicle hesitated, jerked, and stopped unexpectedly. There were no warning lights illuminated. The vehicle was serviced by an independent mechanic who determined the failure was associated with DTC: P129F-00 (Fuel pump drive control module). The part was replaced. The contact stated that the vehi... Read more
Incident date: Jan 9, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS and Traction Control warning lights were illuminated. While attempting ... Read more
Incident date: Jan 9, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS and Traction Control warning lights were illuminated. While attempting ... Read more
Incident date: Dec 30, 2025
My car died on December 14, 2025 when I was pulling out of my driveway. It read “stop safely electrical fault detected.” And then shut down and would not turn on. Then it said “battery low. Please start engine.” But the car would not start. I had to get it towed to the dealer. They told me it was a the DC converter or the epic module. They said this is a company wide issue with the 2023 de... Read more
Incident date: Jan 8, 2026
Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I... Read more
Incident date: Jan 8, 2026
Driving uphill at approx 20mph near my home. Loud bang/explosion from engine or front driver-side wheel well. Red alarm flashed on instrument cluster (something like “Front Brake Failure”) and strong odor of fuel or exhaust entered cab. I immediately pulled into a pullout and put vehicle in park when I noticed flames coming from the engine compartment through the gaps in hood and wheel well. I... Read more
Fire
Incident date: Sep 1, 2025
When coming from a stop the steering wheel jerks and a warning message appear on the dashboard display, "Power Steering Assist Is Reduced. Drive with care."
Incident date: Sep 1, 2025
The complete infoentertainment system went out within one week of purchase and has been in the dealership possession since. The dealer’s service department tried to perform updates on the system after the radio went out and it caused the whole dash to go completely black and they haven’t been able to get it to turn back on. The vehicle has been in the shop for 8 weeks now and no estimate when ... Read more
Incident date: Dec 9, 2025
I had been driving my 2022 Toyota Highlander XLE with 46k miles that I just got for about two weeks, so about 10 days out of the 14 i actually drove it from home to work and back home. Within those 10 days driving the SUV, 8 mornings and one afternoon the highlander engine had issues accelerating and shifting gears. Basically when pulling out on to a highway from a side street coming down a hill w... Read more
Incident date: Dec 9, 2025
Rear window shattered when driver door was closed. There is a class action lawsuit for this. 2022-024.
Incident date: Dec 9, 2025
System electrical failure due to a faulty part (DC/DC Converter). This essentially prevents the charging system so the battery dies and the car becomes undriveable. When this occurred to us, the car was in the middle of the road and could not start or move impeding traffic. This is a growing problem among owners of this vehicle and so much so that the part is currently backordered due to so much d... Read more
Incident date: Oct 17, 2025
It had a recall for leak coolant, they installed a new expansion tank and new hoses, however for some reason it is still leaking, the inside of the car smells like burnt, when I’m stopped, Ford said the leak might be repaired when they changed the hoses it wasn’t the case it’s still leaking, they were supposed to install a sensor to let me know when the coolant level is low, however last tim... Read more
Incident date: Jan 8, 2026
When my truck is put into Neutral gear position and my foot is taken off the brake the trucks message center shows "Press Brake and TURN shifter to desired gear". Unfortunately, this is impossible to do as these trucks are only equipped with Column shifter handles and not dash mounted rotary knobs. It is literally impossible to follow this direction as given. I have to imagine giving a customer a ... Read more
Incident date: Jan 8, 2026
When my truck is put into Neutral gear position and my foot is taken off the brake the trucks message center shows "Press Brake and TURN shifter to desired gear". Unfortunately, this is impossible to do as these trucks are only equipped with Column shifter handles and not dash mounted rotary knobs. It is literally impossible to follow this direction as given. I have to imagine giving a customer a ... Read more
Incident date: Jan 8, 2026
Luckily, truck was sitting in idle waiting on my wife and daughter to leave the store so we could go home. Engine began to run rough, and then died. Would not restart. Had this happened just a few moments later while in traffic, it could have been catastrophic for our family. GM dealership said the engine was nearly locked up and needed a new long block and several other ancillary parts. So far, w... Read more
Incident date: Jan 1, 2026
Hit a deer going 80, airbags did not deploy and car did not attempt to brake
Crash
1 injured
Incident date: Jan 1, 2026
The Equinox is detecting objects in the rear camera that are not there and automatically applying the automatic emergency breaking. This is causing the car to completely stop and has now caused me to injury my back due to the force of the stop. There is no warning given that the breaks are being applied. I was backing up at 7 miles an hour and the Equinox just stopped dead and there was absolutely... Read more
Incident date: Jan 6, 2026
The contact owns an Evenflo All4One Safety Seat. The contact received notification of NHTSA Campaign Number: 25C011000 (Child Seat); however, the part to do the recall repair was not yet available. The manufacturer was contacted at different times of the day, but the call was not answered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ... Read more
Incident date: Oct 1, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine); however, parts for the recall repair were not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that the recall remedy was not yet available. The ... Read more
Incident date: Aug 21, 2025
Left Front side marker light faulty. is the warning on the dashboard - I have noticed there is a recall I believe 2017 2018 for the same part and this is on a 2019 so it's obviously the part it actually says if there's a software fix
Incident date: Jan 5, 2026
Our Dash board cracked very badly from the top next to the speaker to the passenger side air bag. We purposely use a dash board cover and never place heavy things on it. This is a safety issue as if getting in an accident wouldn’t be bad enough flying shrapnel would be worse. We just had it fixed at a dealership to the tune of $2500. This is not okay as I see this is a constant problem.
Incident date: Jan 6, 2026
The ACC will just turn off without warning. A yellow warning light turns on to signal driver it is not operational. This has happened many times. The warning light also occurs when the system is NOT turned on. The FCC warning comes on intermittently and states like the ACC service immediately. Both of the systems are meant to be safety features however it recommended that the driver pull over... Read more
Incident date: Dec 29, 2025
The contact owns a 2024 Honda Accord. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle unexpectedly came to a stop without the brake pedal being depressed. The “BRAKE” message was displayed on the instrument panel. The failure occasionally occurred while the cruise control feature was activated. The contact received notification of NHTSA Campaign Nu... Read more
Incident date: Jan 6, 2026
The contact owns a 2025 Ram 1500. The contact stated that while driving at various speeds, the voltage meter warning light illuminated. The contact stated that occasionally the vehicle needed to be jump-started. The vehicle was taken to a local dealer on two occasions, and the two main batteries were replaced; however, the failure reoccurred. The manufacturer was not made aware of the failure. The... Read more
Incident date: Apr 19, 2025
I am filing a formal safety-related complaint regarding my 2025 Honda Civic Sport Touring Hybrid and the performance of its driver assistance systems. This vehicle uses a camera-only driver assist and lane keeping system. I previously owned a 2018 Honda Civic Touring that used both radar and camera. The earlier radar+camera system performed significantly better, maintained the lane more accuratel... Read more
Incident date: Jan 5, 2026
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the local dealer for repair under NHTSA Campaign Number: 14V438000 (Electrical System). While placing the key in the ignition, it was extremely tight. The driver thought the key could possibly break. The Uconnect and power train warning lights were illuminated. The contact was alerted that the brake ligh... Read more
Incident date: Jan 5, 2026
LED Headlights are too bright and cause temporary blindness from being dazzled.
Incident date: Sep 30, 2025
This problem is extremely sporadic, and often remedies itself after car shut down, and sometimes require that the car sit for a period of time. I estimate the following issue happens ~1 time a month, or estimated 5% of the time. Weather (temperature specifically) does not appear to impact occurance. When reversing, at times the back up camera does not function properly. During these times, the... Read more
Incident date: Jan 7, 2026
I was driving in full self driving mode on my Tesla model Y. The car stopped at the left turn stoplight as it does normally. And then while the light was still red and the cross traffic was green (traffic flowing), the Tesla released the brake, accelerating into the intersection. I stomped on the brake and kept the car from fully entering the intersection, then continue home without using Full Sel... Read more
Incident date: Dec 29, 2025
I was driving in full self driving mode on my Tesla model Y. The car stopped at the left turn stoplight as it does normally. And then while the light was still red and the cross traffic was green (traffic flowing), the Tesla released the brake, accelerating into the intersection. I stomped on the brake and kept the car from fully entering the intersection, then continue home without using Full Sel... Read more
Incident date: Dec 15, 2025
This vehicle on an ongoing basis is reporting false speed limits. It consistently abruptly drops the indicated speed limit from 70MPH on [XXX] northbound in Salt Lake City. the vehicle slows itself abruptly in traffic that is sometimes dense and traveling 70 to 80. An eventual rear end collision seems likely which could involve multiple vehicles. It intermittently presents the same risk in oth... Read more
Incident date: Jan 6, 2026
I purchased this vehicle on October 20, 2025. I took it to the Cadillac dealership and was told a list of over 20 issues involving the vehicle. The tires have holes in them. The suspension is at Rick of failing, wiring and components are missing. The night vision camera and radars on the vehicle and not functioning. I was told this vehicle should not have been on a lot to be sold.
Incident date: Dec 20, 2025
My wife first drove the vehicle and started noticing intense fumes entering the cabin which required rolling down the windows. There were no alerts from the car at this time or engine lights. We checked to see if the exhaust got plugged and it was not. I later drove the car that same day and it would not accelerate when I tried to right turn onto a main road. The check engine light then p... Read more
Incident date: Jan 5, 2026
Crack in the Engine. I had been following the recommended Maintenance schedule, but I suddenly had issues where the engine would stall/stutter on activation (switching from electric to motor operation). The check engine light came on, and I immediately took it to the dealer who replaced the battery and spark plugs saying that was the issue. That solution did not even last a month, as I had some... Read more
Incident date: Dec 30, 2025
The contact owns a 2024 Tesla Model S. The contact stated that after an update was performed over the air (OTA), the scroll option changed, and the contact was unable to control the speed of the vehicle. There was no longer a maximum speed limit. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately ... Read more
Incident date: Dec 19, 2025
I received a Recall # R25B1 for my Nissan Altima 2020. I visited my local Nissan Dealer in Chelmsford, MA, on December 30, 2025. They explained that they saw an issue and that I would need a new engine. There are 32,000 miles on this vehicle. They began the process but were then told by Nissan Corporate that it did not meet the requirements of the recall, and they would not be replacing it. I am i... Read more
Incident date: Jan 5, 2026
The contact owns a 2014 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a mass air flow sensor failure under DTC: P0101. The contact was informed that the mass air flow sensor needed to be replaced. The vehicle was repaired; however, the failure re... Read more
Incident date: Jan 3, 2026
The vehicle exhibits a persistent and repeatable service brake defect involving jolting/binding at complete stops, accompanied by uneven brake application and a failure of the friction surfaces to clear oxidation during normal operation. At low speeds and during final braking load, the vehicle produces a distinct clunk/release sensation, as if braking force is abruptly released just before stoppin... Read more
Incident date: Jan 3, 2026
AFM lifter collapse on Cylinder 6 Written repair estimate or a Diagnostic report showing P0306 + lifter failure
Incident date: Jan 1, 2026
Catalytic converters and flex pipes cracking
Incident date: Jan 1, 2026
The climate control knob and AC system failed due to an apparent wiring defect. This is a known issue affecting hundreds or thousands of Hyundai Veloster owners. The failure causes loss of climate control and creates a safety issue due to a lack of defrosting and cabin airflow, as well as electrical fires. I have spent thousands of dollars trying to get this fixed, and mechanics are turning me aw... Read more
Incident date: Sep 19, 2024
The 12-volt battery system in my 2024 Kia Niro (VIN: [XXX] ) has suffered two total failures in under one year of ownership (approx. 10,000 miles). In both instances, the vehicle was completely unresponsive, with no power to essential systems. Safety Risks and Incidents: 1. [XXX]: Vehicle experienced a total power loss. It would not start and all electrical systems were dead. 2. [XXX]: Identical f... Read more