Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Nov 25, 2025
In 2024 on Black Friday while driving home from work my car all of a sudden was starting to lose speed. Even when I'm hitting the gas it would not accelerate and I could push it all the way down to the floor or nothing. And all of a sudden I start to see a whole bunch of monitors go off on my dashboard animal League to the government off and then all of a sudden I started see this underneath my co... Read more
Fire
Incident date: Jan 20, 2026
The info system (Bluetooth) is not working and makes a high piercing noise. The vehicle is available for inspection upon request. The safety of others is at risk due to the fact that you can only use your phone in your hand in this vehicle. The state of South Carolina where this vehicle was purchased and used passed a law on September 1, 2025 (Hands-Free and Distracted Driving Act) banning handhel... Read more
Incident date: Jan 19, 2026
The contact owns a 2004 Winnebago Itasca RV. The contact stated that there was an abnormal propane odor coming from the RV. The contact linked the failure to NHTSA Campaign Number: 04V114000 (Equipment). The local dealer was not contacted. The RV was not diagnosed or repaired. The RV was taken to an independent mechanic, who determined that there was a crack in the propane tank at the weld joints.... Read more
Incident date: Jan 19, 2026
The contact owns a 2004 Winnebago Itasca RV. The contact stated that there was an abnormal propane odor coming from the RV. The contact linked the failure to NHTSA Campaign Number: 04V114000 (Equipment). The local dealer was not contacted. The RV was not diagnosed or repaired. The RV was taken to an independent mechanic, who determined that there was a crack in the propane tank at the weld joints.... Read more
Incident date: May 23, 2025
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights failed to properly illuminate the roadway, limiting the driver’s vision while driving. The contact stated that the passenger’s side headlight was inoperable, and the driver’s side headlight was very dim. Due to the failure, the contact was forced to use the high-beam headlights while driving ... Read more
Incident date: May 23, 2025
Ticking sound started from the motor and the check engine light came on. We took it to the dealership and was informed the vehicle had bad lifters with a bent push rod needing a full motor replacement. The vehicle has 92k miles and was purchased a year and a half ago from that same dealership. The vehicle is currently at the dealership awaiting costly repairs.
Incident date: Jan 16, 2026
The temperature was about 1 degree this morning at my home. My vehicle was parked outside. The driver's side door will not latch closed. The visible part of the latch mechanism is not frozen. I have not not gotten the vehicle to a dealer yet because I do not know how to get it there with a door that won't latch closed. I am hoping that when it warms up the door will start working properly aga... Read more
NISSAN
PATHFINDER
(2025) - FUEL/PROPULSION SYSTEM
Jan 20, 2026
Incident date: Dec 17, 2025
My 2023 Cadillac Escalade esv has been at the dealership countless times over the last 2 years with strange engine sounds, acceleration issues, 4 wheel drive would top working and I couldn't make turns without a grinding sound coming from under the hood, check engine light (with no issues seen/heard). The engine recall was "passed" in October even after our concern with the engine sounds and stran... Read more
NISSAN
PATHFINDER
(2025) - ENGINE
Jan 20, 2026
Incident date: Dec 17, 2025
My 2023 Cadillac Escalade esv has been at the dealership countless times over the last 2 years with strange engine sounds, acceleration issues, 4 wheel drive would top working and I couldn't make turns without a grinding sound coming from under the hood, check engine light (with no issues seen/heard). The engine recall was "passed" in October even after our concern with the engine sounds and stran... Read more
Incident date: Jan 12, 2025
The lifters in my engine collapsed. This caused a push rod to be bent and the cam shaft to be damaged causing thousands to fix. While I was driving. I could feel the engine malfunction causing my speed to significantly decrease. The vehicle was fixed through an independent mechanic. Mechanic stated that the active fuel management system is the cause for the lifter collapse. There was no warnin... Read more
Incident date: Jan 13, 2026
The AWD module failed with less than 60,000 miles on the vehicle. I live in the Northeast and we get some brutal weather, especially snowstorms. I believe this part should be under a broader recall as it was the same grounding issue as reported in the other current recall for a certain production date escape for its awd module this year. I have always owned a four-wheel drive or all-wheel drive... Read more
Incident date: Sep 19, 2024
We were driving down the road and the car completely quit running I could not steer it and it was moving to a coast mode The motor locked up and it had to be replaced Since being replaced I keep hearing tapping noises in the motor and everytime I bring it in they always say there nothing wrong with my car I also stated that sometimes it cuts out or loses power but still they say nothing is ... Read more
Incident date: Sep 30, 2025
Battery drains overnight. Started with a boost all dashboard warning lights on, vehicle runs fine all day with many starts and stops, battery dies again overnight. Diagnosed with a bad fuel pump control module that continues to run and does not shut off until all battery power is drained. Mechanic changed the fuel pump control module, cleared all fault codes, and vehicle fixed. I saw a Carfax rep... Read more
Incident date: Sep 30, 2025
Premature transmission failure. Vehicle had less than 100K miles. Took the vehicle in for an oil change before a long trip. Mentioned a "whine" during acceleration. Told us that the entire transmission would need to be replaced immediately at a cost of over $10,000. Made an appeal to Toyota to help with the cost of replacement and we were denied.
Incident date: Sep 30, 2025
Driving down the inter state lost power and RPM raised, oil light came on and said to shut off. We checked the oil it was fine. Got back on the road then a knocking started and the vehicle shut off. I tried to start again and it wouldn’tand hour or so later it started and was knocking bad, I turned it back off. called tow truck driver to have it towed to the dealership.
NISSAN
PATHFINDER
(2013) - ENGINE
Jan 18, 2026
Incident date: Nov 25, 2025
Engine had a burning smell and cranking sound. It lost propulsion, no indicator lights were illuminated and the car shutdown while driving. This is a recall item. It passed the recall inspection. I also had it inspected prior to leaving for my trip 2000 miles from home. Im currently stranded and awaiting my options. This is very unsafe, the engine failed while I had no service within 50 mil... Read more
Incident date: Dec 18, 2025
TELEMATIC CONTROL MODULE WENT OUT. ON RESEARCH, IT IS A COMMON PROBLEM AND THERE IS NO FIX BECAUSE THE MODULE IS BACK ORDERED. NO TIME GIVEN FOR WHEN AVAILABLE. WE WOULD LIKE TO ADD OUR NAME TO SEE IF IT CAN BE INCLUDED IN A RECALL. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 17, 2026
There have been multiple times, since owning the vehicle, when there is dangerous throttle lag. I step on the gas to turn and nothing happens for a few seconds. It can be pretty scary when there is a car coming and the truck just rolls for a few minutes before accelerating. It’s become a major safety concern for my family.
Incident date: Jan 17, 2026
1. **Component or System Failure:** - The malfunction occurred in the **automatic braking system** while the vehicle was in **snow mode**. The brakes engaged and locked the wheels, resulting in a loss of traction. - This system is available for inspection upon request to assess the failure, where the car was towed to. 2. **Safety Risk:** - The automatic brakes locking the wheels put the ... Read more
Crash
Incident date: Jan 17, 2026
While at a Stop as the engine turns off and awaits decompression of brake to turn on again vehicle moves forward bit, then the engine shuts down while in drive (stalls) had a vehicle hit me in rear but luckily I had my trailer hitch on because it saved me from body damage . I had to place in park and restart this has happened several times before and I’m kinda nervous and makes my wife nervous w... Read more
Crash
Incident date: Jan 17, 2026
To: National Highway Traffic Safety Administration (NHTSA) Subject: Urgent Request for NHTSA Intervention: Chronic Street Racing and Equipment Non-Compliance – 18th St, Upland, CA Location: 18th Street (between Wilson Ave and Mountain Ave), Upland, CA. Description: I am formally requesting immediate federal intervention to address a 20-year crisis of illegal drag racing and vehicle equipment ... Read more
NISSAN
PATHFINDER
(2025) - AIR BAGS
Jan 17, 2026
Incident date: Jan 15, 2026
I have started receiving airbag & seat safety issue alert but recieved appointment after a month even considering major safety concern. Some of 2021 vehicles are serviced under the recall Tesla sent. But told me mine doesn’t qualify for same issue for same year, same model cars. It seems like issue is with all Tesla Model S 2021 but Tesla charging big dollar amount to repair the safety concern. ... Read more
Incident date: Jan 3, 2026
In March 2025, my 2022 Kia Soul developed a check engine light and drivability problems that progressed to rough idle, loss of power, reduced power with limited speed and an unresponsive throttle, and stalling after continued driving. The vehicle was taken to the dealership, and the dealer performed a major timing related repair (camshaft and related timing/CVVT components) under on 03/07/2025. I... Read more
Incident date: Jul 28, 2025
This recall has been open since mid 2025 and there is still no solution. My vehicle has been smelling of fuel everyday and is having a hard time starting when I fuel up. Check engine light is on and the code is this issue. Cannot get it fixed until this recall becomes available to be fixed by Ford. It has been WAY too long. The safety of me and my family riding in the my car everyday is unsafe. I ... Read more
Incident date: Jun 15, 2025
I am writing to file a formal safety complaint regarding my Volvo EX90, which experienced a complete and dangerous shutdown while driving on a LA freeway on Christmas Day. While traveling at freeway speed, the vehicle suddenly lost power and displayed a warning stating “Critical Electrical Fault.” The car shut down in the middle of active traffic. Two vehicles narrowly avoided colliding with ... Read more
Incident date: Jan 8, 2026
The contact owned a 2024 Toyota Rav4. The contact stated that while driving at slower speeds at a gas station, attempting to drive into the car wash, the vehicle independently accelerated and crashed into a fence and a nearby tree, where the vehicle came to a stop. No warning light was illuminated. In addition, the contact attempted to depress the brake pedals to stop the vehicle; however, the veh... Read more
Crash
Incident date: Jan 8, 2026
The vehicle hesitates with apparent gear dragging and audible whining or grinding noises. The condition worsens when driving uphill and includes occasional sudden increases to high RPMs during normal acceleration. A slight burning odor is sometimes present after driving, along with lower-than-expected fuel economy in city and highway driving. The transmission exhibits harsh shifting, hesitation, a... Read more
Incident date: Jan 8, 2026
On December 4th I noticed a rattling sound when I was driving. It worsened when my car would rev above 2RPMs and before shifting. It also would make a terrible grinding sound when I started the car. I had about 1/4 of a tank of gas and thought that maybe that was part of the issue. After filling up, the sound was not as loud, but was still present when I started the car and upon accelerating. ... Read more
Incident date: Jan 1, 2026
Vehicle will suddenly shutdown in the middle of the road. This could easily have caused a crash at any time. Several batteries have been replaced due to alternator not charging the battery. Then the battery has to be jumped for emergencies. I have taken the car in for repairs of the recall twice. I was told that the front end would come off and parts would have to be replaced because of the age o... Read more
Incident date: Jan 3, 2026
Vehicle will suddenly shutdown in the middle of the road. This could easily have caused a crash at any time. Several batteries have been replaced due to alternator not charging the battery. Then the battery has to be jumped for emergencies. I have taken the car in for repairs of the recall twice. I was told that the front end would come off and parts would have to be replaced because of the age o... Read more
Incident date: Aug 15, 2024
My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough li... Read more
Crash
Incident date: Jan 14, 2026
Honda accords have a 1.5 L engine, which all have an issue with the head gaskets either overheating or mixing coolant into the cylinders. They’re all doing it eventually because there is a design flaw Honda doesn’t want to honor it and the car will just stop on you on the freeway because coolant touches the spark plugs. Honda is denying the issue when there’s a whole Facebook page and Intern... Read more
Incident date: Oct 21, 2025
My 2016 Ford Escape 1.6L AWD had a total transmission failure rendering my car unmovable in the road while driving, putting both mine and other drivers safety at risk. The issue has been diagnosed and confirmed by a local shop. The transmission oil has been changed and vehicle serviced without any issues for the whole of the vehicles lifespan. Slow gear shifts and acceleration started only days pr... Read more
Incident date: Oct 21, 2025
My Honda Pilot has been diagnosed with engine failure by Royalty Auto in Kingsland, GA despite having been cared for quite well. This failure occurred well before reaching the expected life of the vehicle, yet outside the warranty window and having NO symptoms before the sudden failure. After doing some research on Pilot owner online forums, as well as, the NHTSA website, it seems similar complain... Read more
Incident date: Oct 21, 2025
When accelerating from a standstill, the car hesitates for 1 to 2 seconds after I press the accelerator pedal. This is a safety concern, especially when merging onto the highway (we have stoplight-controlled merge lanes where I live), where accelerating the vehicle is essential to a safe merge into traffic going 65+ mph. There have been no warning lamps.
Incident date: Jan 15, 2026
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was parked in the garage after being driven in the morning; however, later in the day, the vehicle failed to restart. While the contact’s grandson was using the vehicle, there was an abnormal popping sound. There was white steam in the garage. There were no warning lights illuminated. The vehicle was taken to an independent... Read more
Incident date: Jan 14, 2026
The contact owns a 2022 Hyundai Palisade. The contact stated that while driving at an undisclosed speed or while the vehicle was parked, the front driver's and the rear passengers' seat belts unexpectedly unlatched. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts); however, parts were not yet available. The vehicle was taken to a dealer by the contact's spouse, bu... Read more
Incident date: Dec 12, 2025
Hello, We were informed that the vehicle paint had a recall due to paint chipping. Unfortunately we never received the notice and was unaware until after the recall program had ended. We are contacting you now to see how we can address this issue as our vehicle paint is chipping all around the car.
Incident date: Dec 29, 2025
The contact’s son owns a 2024 Nissan Rogue. While the contact’s son was driving approximately 65 - 70 MPH, the vehicle decelerated and was shaking with several unknown warning lights illuminated. The driver was able to coast to the side of the road, where the vehicle went into LIMP Mode. The vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine had fractured... Read more
Incident date: Dec 29, 2025
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, parts were not yet available for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated t... Read more
Incident date: Jan 1, 2026
On December 29th 2025 I was driving the vehicle in a residential area approximately 40 MPH. The Interior ABS warning lights illuminated. I could here a banging noise coming from the back of the Vehicle. I took the vehicle to a Nissan Dealership who inspected it and said the entire rear braking system including rotors bubs sensors and axle were damaged and needed to be replaced. The dealership stat... Read more
Incident date: Jan 11, 2026
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the vehicle became inoperable. The contact stated that the vehicle failed to start, with the check engine warning light illuminated. The vehicle was towed to a dealer, where it was diagnosed and determined that the fuel pump module and valve had failed and needed to be replaced. The ve... Read more
Incident date: Jan 11, 2026
Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying the brakes to slow down, the brake pedal suddenly travels further downward, as if the brakes slip o... Read more
Incident date: Jan 11, 2026
My 2024 Jeep Grand Cherokee 4xE has been at the dealership service center since [Date] due to the recall identified as NHTSA Campaign 25V766000. The component involved is the engine, which is still installed in the vehicle and available for inspection upon request. The recall notice states that debris inside the engine may cause engine failure, resulting in loss of drive power or an engine compart... Read more
Incident date: Jan 1, 2024
My wife was pulling her car into a parking area consisting of a few small storefronts. When pulling in, the brakes completely failed as did the forward collision warning system and the automatic emergency braking system. As she continued to press the brake pedal it just went to the floor of the car. The end result was that the car struck one of the storefronts causing damage to the building as wel... Read more
Crash
Incident date: Jan 1, 2024
My wife was pulling her car into a parking area consisting of a few small storefronts. When pulling in, the brakes completely failed as did the forward collision warning system and the automatic emergency braking system. As she continued to press the brake pedal it just went to the floor of the car. The end result was that the car struck one of the storefronts causing damage to the building as wel... Read more
Crash
Incident date: Oct 1, 2025
Idle Stop Failure. This has occurred many times. Presents itself as: Failure to restart upon releasing the brake. Rough restart. Sometimes have to completely turn off car and restart.
Incident date: Jan 13, 2026
Service engine light has been lit up and it says “emissions system problem”. I have had it tested at the shop and it states code P219A (air-fuel ratio variation of cylinder [bank 1, rear bank) which I am told has a warranty extension from Honda for 10 years or 150k miles. I am told my VIN does not quality. If other 2019 Odyssey’s have the same issue and qualify, why doesn’t mine? The fuel ... Read more
Incident date: Dec 5, 2025
The front passenger seat is very low to a point where a deployed air bag Will hit the passenger in the face, hinders ability to breathe and cause injuries to the face, I took the vehicle to our local Honda Dealer to correct the problem because the car still under manufacture warranty the dealer didn’t even acknowledge the issue
Incident date: Jan 7, 2026
Purchased my 2016 Honda pilot with 3.5 v6 engine at Baierl Honda in November 2024. In December 2025 my engine failed. Towed to dealer I purchased from . Mechanic said there is metal in the oil the motor is done and needs replaced. Many of these motors were recalled , but for some reason mine is not on the list. I still owe 12,000 on loan on this car. I contacted Honda said nothing they can do b... Read more