Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jan 21, 2025
The contact's client owned a 2021 Tesla Model Y. The contact stated that while his client was driving at an undisclosed speed under 60 MPH, the vehicle caught fire in an unknown location. The origin of the fire was unknown. The contact stated that his client attempted to unlock the vehicle doors, but the driver's handle did not work as intended, trapping the contact's client in the burning vehicl... Read more
Crash
Fire
1 deaths
Incident date: Jan 17, 2026
Urgent fire risk when parked recall as of September 23, 2025 and received this safeyy recall letter in November 2025 along with 'remedy is unavailable.' Called local BMW dealership today and no remedy and no clue as to when will be available. Urgent fire risk safety recall that is 4 months without a remedy?! Is this acceptable? And no communication or updates available is very frustrating for ... Read more
Incident date: Jan 17, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at various speeds, the braking system had erroneously activated, causing the vehicle to abruptly stop in the middle of the road. The vehicle was towed to the local dealer, who diagnosed that the failure was caused by an engine malfunction of the number six cylinder. The vehicle was repaired. No further information was a... Read more
1 injured
Incident date: Jan 17, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at various speeds, the braking system had erroneously activated, causing the vehicle to abruptly stop in the middle of the road. The vehicle was towed to the local dealer, who diagnosed that the failure was caused by an engine malfunction of the number six cylinder. The vehicle was repaired. No further information was a... Read more
1 injured
Incident date: Jan 23, 2026
[XXX] My Car was stolen from this address. The thieves were able to bypass security system. The thieves were able to bypass the factory security system and/or alarm. I reported the incident to the police.They did not hand me a report number but took my information and want this complaint documented as a potential security system issue. The keys were in my possession, and no modifications were ma... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Jan 23, 2026
Incident date: Oct 2, 2023
My 2017 Lincoln MKZ experienced a sudden and severe engine failure consistent with the known Ford/Lincoln coolant intrusion defect affecting 1.5L, 1.6L, and 2.0L EcoBoost engines. While driving, the vehicle began losing coolant with no visible external leak, followed by rough running, misfires, and complete engine shutdown. The vehicle became inoperable and had to be towed to a Ford dealership. At... Read more
NISSAN
PATHFINDER
(2024) - UNKNOWN OR OTHER
Jan 23, 2026
Incident date: Oct 2, 2023
Back glass exploded when driver door was shut. Upon further research, this is a reoccurring problem with most Nissan Rogue models.
NISSAN
PATHFINDER
(2024) - FUEL/PROPULSION SYSTEM
Jan 23, 2026
Incident date: Oct 2, 2023
The most recent occurrence happened on January 20, 2026. This was not the first time this issue occurred. During a prior incident involving the same loss of accelerator response and unpredictable vehicle behavior, my small children were passengers in the vehicle and became visibly distressed and worried. During the most recent incident on January 21, 2026, while driving through an intersection, t... Read more
Incident date: Jan 23, 2026
**Subject:** Request for Investigation – Dodge Durango Taillight Water Intrusion and Safety Hazard To Whom It May Concern, I am writing to formally request that the National Highway Transportation Administration (NHTSA) investigate a widespread and potentially dangerous manufacturing flaw affecting Dodge Durango vehicles. Both my vehicle and a significant number of other Dodge Durango owners h... Read more
Incident date: Nov 28, 2025
128,000 Miles and the transmission is making a whining sound that progressively gets worse with acceleration. Also has occasional erratic shift associated with no throttle response. Sound is obnoxiously loud on the freeway deeming it almost undriveable.
Incident date: Jan 22, 2024
My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not aff... Read more
1 injured
Incident date: Jan 22, 2026
While driving, have had the engine of my 25 Sorento Hybrid stop working. An emergency notice comes on the screen (see photo) stating to pull over safely. The hybrid system error message has come on 4-5 times in the last month. The vehicle will not drive more than 15-20 miles per hour and has virtually no acceleration making it very dangerous to drive in or around high speed/traffic areas. Took it ... Read more
Incident date: Apr 15, 2025
The windshield cracks and chips very easily. Long crack lines develop after windshield obtains a small chip from a small rock. This is the third windshield replacement in a year’s time. Windshield is too thin and could create a dangerous situation. Reported to my auto insurance company. Other Genesis GV 70 owners have reported similar problems
Incident date: Apr 15, 2025
Wiper fluid supply lines disconnect, halting fluid from reaching windshield. Reconnecting manually does not maintain the connection. Mine have separated at different connectors multiple times.
Incident date: Feb 10, 2002
Life-Threatening Acceleration Lag: The vehicle is experiencing severe power loss during critical driving moments, for example, while entering intersections or attempting to re-accelerate into moving traffic. When I attempt to speed up, the engine fails to respond initially, leaving the vehicle stranded in the path of cross-traffic. The engine finally engages only because I am forced to floor the a... Read more
Incident date: Feb 10, 2002
My Hyundai Santa Fe 2019 Limited is burning oil. It started after the Turbo broke in October 2024. The turbo began leaking oil and then died. I took it to the dealership as it is still under warranty and they replaced the turbo. As a result, I have had issues ever since and now my car burns oil at a fast rate. In between oil changes I need to put oil in the engine to avoid it being drained. I am ... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Jan 22, 2026
Incident date: Dec 29, 2025
We were driving on interstate at 70 mph. It was sunny and 45 degrees outside. Suddenly with no warning, our front sunroof glass exploded. The bang was so loud that my ear was ringing hours after. Fortunately no car was following closely so no other vehicle was hit with flying debris. Also, our interior visor was closed so we were not struck by any of the flying glass. We pulled off and removed any... Read more
NISSAN
PATHFINDER
(2023) - VISIBILITY/WIPER
Jan 22, 2026
Incident date: Dec 29, 2025
We were driving on interstate at 70 mph. It was sunny and 45 degrees outside. Suddenly with no warning, our front sunroof glass exploded. The bang was so loud that my ear was ringing hours after. Fortunately no car was following closely so no other vehicle was hit with flying debris. Also, our interior visor was closed so we were not struck by any of the flying glass. We pulled off and removed any... Read more
NISSAN
PATHFINDER
(2023) - STRUCTURE:BODY
Jan 22, 2026
Incident date: Dec 29, 2025
We were driving on interstate at 70 mph. It was sunny and 45 degrees outside. Suddenly with no warning, our front sunroof glass exploded. The bang was so loud that my ear was ringing hours after. Fortunately no car was following closely so no other vehicle was hit with flying debris. Also, our interior visor was closed so we were not struck by any of the flying glass. We pulled off and removed any... Read more
Incident date: Oct 16, 2025
Well I don't know I bought my car from extreme Auto I don't know if he is paying the police off or what to exchange cars or vin numbers but my vehicle has a few of the recalls that are still rolling on the ABS light is coming on the engine Department a few other things that I could not get fixed and they said that it wasn't part of the recall that airbag shelf which is works with the blinkers also... Read more
Incident date: Jan 21, 2026
Driving down the highway road I lost full power and the engine made a bad knocking sound when the gas pedal was pressed. It is at the dealership they stated there was metal in the oil and stated the bearings wore out. No warning lights while driving. It has approximately 72,000 miles. I was able to control the vehicle, but could not drive it far. Going uphill it could not travel at the same speed ... Read more
Incident date: Apr 16, 2025
The vehicle, while driving, displayed an error to "Check vehicle electrical system" and went into a mode that wouldn't allow it to accelerate beyond ~20mph. I was lucky that I was not on the highway, or it would have extremely unsafe. Instead I was on a 45mph road and was only a moderate hazard to traffic passing me. Upon returning home, we called the dealership and were told that we couldn't tak... Read more
Incident date: Apr 16, 2025
I brought my van in for service because, when stopped at a traffic light, the vehicle enters automatic shutdown as designed; however, when I release the brake, the engine does not restart. Instead of restarting automatically, the vehicle remains off, and I have had to perform a hard start because it will not crank on its own. The van is a brand-new 2025 Honda that was purchased new. After inspect... Read more
Incident date: Apr 16, 2025
I brought my van in for service because, when stopped at a traffic light, the vehicle enters automatic shutdown as designed; however, when I release the brake, the engine does not restart. Instead of restarting automatically, the vehicle remains off, and I have had to perform a hard start because it will not crank on its own. The van is a brand-new 2025 Honda that was purchased new. After inspect... Read more
Incident date: Jan 20, 2026
The ABS module in my 2017 Jeep Wrangler has stopped working 25 months ago and the display in on my dash warning lights glows constantly every time I turn the ignition on, even as I drive. This means my vehicle is lacking the safety features that are proven to help prevent accidents and as a result, deaths. I took it to the dealer immediately when the warning light presented in 2023. I was told th... Read more
Incident date: Dec 6, 2025
Front differential mounts are cracking and breaking leading to insecure front differential and damage to adjacent suspension and power train components. This is a significant risk to both the driver/occupants and potentially other vehicles on the road. This problem is appearing with increasing frequency on the Ford Bronco forums to the point that Ford now has a TSB out relating to this known engin... Read more
Incident date: Apr 15, 2025
The engine failed while driving on the highway, putting myself and others at risk. First the car started shaking, then the check engine light flickered. Fortunately, I was able to get off the highway, but I was far from home. The engine failure was confirmed by an independent service center and a dealer. The vehicle was inspected by a third party and since it was still under warranty, the engine w... Read more
Incident date: Jan 3, 2020
The contact owns a 2014 Ram 1500. While driving approximately 70 MPH, the vehicle went into LIMP Mode, and the check engine warning light and the throttle control warning light illuminated. The contact stated that the vehicle was taken to an independent mechanic and was diagnosed with turbocharger failure. The vehicle was then taken to a dealer; however, the vehicle was not repaired. The manufactu... Read more
Incident date: Jan 3, 2020
Car's information system was giving error stating: "Urgent interior functionality check up. The driver restraint system of your vehicle is malfunctioning. There is an increased risk of injury in case of a collision." Took it to the BMW dealer, they shared this info: Cause: Read out faults found fault 930949 knee air bag drivers short to negative need to replace harnesses as per SIB 65-27-24. Co... Read more
Incident date: Jan 20, 2026
The contact owns a 2014 Ford F-150. The contact stated that while shifting into reverse or drive, the vehicle seemed to be in neutral and failed to move. The vehicle failed to shift into gear. The wrench symbol was displayed. After resetting the codes, there was an abnormal squealing sound. The engine light was illuminated. The vehicle went into safe mode. The contact stated that the vehicle was t... Read more
NISSAN
PATHFINDER
(2022) - ENGINE
Jan 21, 2026
Incident date: Jan 14, 2026
The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehic... Read more
Incident date: Dec 31, 1969
2020 jeep cherokee screen delamination and it affects gps when traveling and it goes off and flickers and goes to whatever it wants. it is a safety issure. i have been waiting for it to be fixed since december 2025 but it started messing up september of 2024 and still no part to fix the problem and i am not the only one having this problem on these jeeps. please help get this fixed before it caus... Read more
Incident date: Jan 15, 2026
Following a manufacturer over-the-air (OTA) software update released in Fall 2025 and subsequent completion of Safety Recall 68C, my vehicle exhibits new and dangerous driving behavior that did not exist prior to these updates. While operating in electric mode, the vehicle can unexpectedly lose power during acceleration, including at roadway speeds and while climbing hills, creating a risk of sudd... Read more
Incident date: Jan 15, 2026
Following a manufacturer over-the-air (OTA) software update released in Fall 2025 and subsequent completion of Safety Recall 68C, my vehicle exhibits new and dangerous driving behavior that did not exist prior to these updates. While operating in electric mode, the vehicle can unexpectedly lose power during acceleration, including at roadway speeds and while climbing hills, creating a risk of sudd... Read more
Incident date: Jan 21, 2026
Toyota has recalled vehicles (24V-381) with the exact same motor that I have, but my truck has not been recalled simply because it is a hybrid. Their reasoning is that the hybrid motor will allow you to still move if the internal combustion engine does not work. Many hybrid owners have stated when their motor died they could not move. Toyota needs to include ALL the motors in this recall, includin... Read more
Incident date: Jan 21, 2026
Issue: Oil consumption/ low oil pressure indicator or check engine light did not go on. Was driving kids to school and on my way home I heard a loud rattling sound. Pulled over and had it towed. Shop said it didn't have oil, it was dry as a bone. We do regular oil changes every 5k miles and there are no oil leak spots on driveway or in garage. No oil light came on, no check engine light. Hoping t... Read more
Incident date: Jan 21, 2026
Vehicle had already "passed" the GM testing and received 0W-40 synthetic engine oil. Engine failure. Vehicle is currently at the dealership. This event put my family at risk of serious injury and possible death as the vehicle suddenly stopped working while drive on a bust street. Engine failure has been confirmed by the dealership, who have recommended installation of a new engine. There were no w... Read more
NISSAN
PATHFINDER
(2015) - ELECTRICAL SYSTEM
Jan 21, 2026
Incident date: Nov 22, 2024
The error message “Power Tailgate Problem” appeared on the dash. Following the error message, the power tailgate stopped working. It would not open or close with the remote, the button on the dash, or the button on the tailgate itself. I discovered water had been leaking in the tailgate and the trunk area of my vehicle as well as the back seat that was folded down in storage had gotten soaked.... Read more
NISSAN
PATHFINDER
(2015) - UNKNOWN OR OTHER
Jan 21, 2026
Incident date: Nov 22, 2024
I sent a letter to the Hyundai Motor America LEGAL DEPARTMENT on 2 Jan 25. I see this as a major concern and safety problem for my grand kids, my family and myself. My car is a 2015 Hyundai Genesis VIN#: [XXX] four door sedan. The back left side passenger door coupler and handle have broken off the car between April and August 2025. I’ve called and spoken with the Hyundai dealership in Colonial... Read more
Incident date: Jan 20, 2026
Dear Sir or Madam, I am writing to formally report a safety-related defect involving the power unlatching tailgate switch on my Chevrolet 1500 truck and to request that this make and model be added to the current safety recall affecting Chevy HD vehicles. The power tailgate unlatching switch malfunctioned and would repeatedly attempt to open and close the tailgate while the truck was parked. On ... Read more
Incident date: Jan 20, 2026
The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jan 1, 2020
I took my truck in for the recall on the L87 6.2 engine PCOED test and they said it passed. They changed to the 0-40 oil. I noticed a significant fuel mileage drop from mid 20 to low 14 on long highway drives. I had an oil change done and drove 500 miles the next day and there was just a trace of oil on the dipstick. I called my chevy dealership and they said that is normal for oil consumption... Read more
Incident date: Jan 1, 2020
The middle row passenger side seatbelt randomly unbuckles when we drive. We have had ford dealership look at it and are going to fix it as there is not a spicific recall for this but it is a saftey concern as the seatbelt doesn't stay fastened when driving.
Incident date: Jan 21, 2026
We heard a pop noise and then received low 12 volt low battery warning. The Integrated Charging Control Unit (ICCU) might be the root cause of the Hyundai Ioniq 5 electric vehicle. Car went into slow turtle mode and we could barely move the car. we pulled over and found a safe spot to park car. we had car towed to Hyundai dealership since car was not operational.
Incident date: Jan 21, 2026
Power steering malfunction. Power steering assist may be reduced. When it is safe to do so, restart the vehicle. If the warning indicator remains illuminated after restarting, consult your dealer.
Incident date: Jan 18, 2026
The contact owns a 2007 BMW X5. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer for an inspection. While the dealer was inspecting the ABS and struts, the contact was informed that the PCV valve was damaged. The ABS was repaired. The contact received notification of NHTSA Campaign Number: 17V683... Read more
Incident date: Jan 20, 2026
All passenger side curtain airbags deployed after going over a pothole, despite no tire/wheel/frame damage to the car according to the Honda dealership. No collision occurred, only going over a pothole. SRS is available for review from dealership. Vehicle has been inspected by dealership and insurance representative. No warning lamps or messages prior to the failure, only after going over the poth... Read more
Incident date: Jan 20, 2026
Coolant is rapidly leaking into the number 2 cylinder causing rough idle, extreme venting form exhaust. Vehicle cannot be driven without causing catastrophic engine damage which could result in loss of power creating a safety issue, or engine fire. Ford knows about the design defect for years and refuses to recall the affected vehicle. The photos below are not my vehicle. They were downloaded from... Read more
Incident date: Nov 25, 2025
I was driving to work around 3:15 am on 1/20/26 when my back windshield exploded! There was no warning. I did have my defrost on. I thought someone had shot or thrown something at my car. I called the service department at my dealership and even spoke the Service Manager. He recommended that I speak with consumer affairs, which I did. I was told to file and insurance claim. Not only that, m... Read more