Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Dec 31, 1969
When cabin heat is enabled, visible vapor/smoke emits from the front trunk area under the windshield cowl and is pulled directly into the cabin through the HVAC intake. The vapor has a chemical/sweet odor consistent with coolant or refrigerant. Smoke enters the passenger compartment, especially when stopped or idling. This occurs repeatedly in cold temperatures and stops immediately when HVAC heat... Read more
Incident date: Jan 9, 2026
Frequently I will be driving at highway speeds and the truck will unexpectedly downshift. This will happen around every 500 miles. I have only had it drop from 6th to 5th/4th, never any lower at highway speeds. I have had this occur multiple times at slower speeds but it will go away. During each time the code P0720, output speed sensor, will appear and I will have to clear the code and it will wo... Read more
Incident date: Jan 9, 2026
I took my vehicle to Lexus of Louisville on 2/2/26 for Recall campaign number: NHTSA 25V744000 (Lexus internal 25LB06. My backup camera does not work at all but I was told my vin is not part of the recall even though my year, make and model is. Lexus charged $250 to diagnose the problem and the repair is $1311 for a new camera. The part is on backorder. I drive on average 25,000 miles per year. No... Read more
Incident date: Jan 31, 2026
Shift to park message coming on, not allowing vehicle shutoff. No inspection yet, in looking up issue, was prompted to report.
Incident date: Jan 27, 2026
Pearl white paint has begun flaking, and peeling.
Incident date: Feb 2, 2026
I was in an accident where a drunk driver pulled out in front of me. I waw traveling at 55 and he drive in front of me without stopping from a side road. I swerved to miss him while applying the brakes. We collided I hit him with the driver front fender, where it crushes the fender and started peeling the driver door back. After the impact I continued through a ditch up onto a hill and struck ... Read more
Crash
Incident date: Feb 2, 2026
My power steering wheel stopped working . I got an alert : steering assist fault service required. Took the car to the dealer , this cost me $5,700.
Incident date: Oct 24, 2025
ICCU needs to be replaced and is faulty.I had a warning on Friday and was able to jump my car, then a complete engine failure Sunday 2.1. The part is on back order, replacedment estimate not given (internet research says 1 week to 3 months) and I am in line for a loaner car even thought all parts are under warranty. The car is less than 2 years old and has less than 24k miles.
Incident date: Jan 29, 2026
Vehicle lost all braking capability while in motion. Vehicle rolled to a stop with no brakes with warnings for brake system failure, no front collision active. Upon restarting the vehicle the warnings didnt not go way for 1hr. 2 hours later the warnings cleared from the information system but codes remains. Vehicle was taken to Uptown Chevrolet, Slinger WI and was informed of a bad battery as ... Read more
Incident date: Jan 29, 2026
While driving at a 40+ mph speed the truck suddenly downshift to 1st gear and all gauges stop working. 3rd will downshift to 1st and 5th to 3rd.
Incident date: Nov 3, 2025
The contact owns a 2018 Chevrolet Suburban. The contact stated that on several occasions, while the vehicle was parked and running, or while driving at undisclosed speeds, the vehicle lost motive power. There was no warning light illuminated. Occasionally, the vehicle was able to be restarted; however, on other occasions, the vehicle required towing. The vehicle was taken to the dealer, but was no... Read more
Incident date: Jan 30, 2026
High voltage warning light, service vehicle soon light, reduced speed limit, would not charge past 25%, forward looking camera issues warning light would show up randomly Called the local Honda dealer(01/26/26), talked with service manager, He told me to bring the vehicle in immediately. The Honda dealer refused to fix it under warranty since it was in an accident.(Right fender and driver door ne... Read more
Incident date: Jan 27, 2026
After driving the vehicle for a few hours during a very cold day, as we got off an exit ramp. We then turned onto the next road in our travels and the check engine light went off and blinked. The vehicle went into limp mode. Pulled the vehicle over, turn the car off and then back on and everything worked just fine. Had an oil change already scheduled for 2 days later. Brought the vehicle in f... Read more
Incident date: Jan 2, 2026
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V614000 (Seat Belts). The contact stated that the driver’s side front seat belt had detached from the frame. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the recall repair would be available in June 2026. The vehicle was not diagnosed or r... Read more
Incident date: Jan 2, 2026
Summary of the Safety Defect The passenger-side window of my 2024 Winnebago Era 70X fell out of the vehicle. The window detached from the frame and separated from the RV while the vehicle was stationary. This failure represents a serious safety hazard, as the window could have fallen out while driving, potentially causing injury to occupants, other motorists, or pedestrians. Winnebago has acknowl... Read more
Incident date: Feb 1, 2024
Tesla Model S has a notorious back hatch latching failure. It’s a flawed design that every replacement is a “when” and not “if for failure. As an owner its failed be about 4-5 times in 5+ years of ownership. The hatch back latching issue causes cruise control as well as their Autopilot steering navigation feature to be disabled when latch starts acting up or failing to fully close, which a... Read more
Incident date: Nov 15, 2025
I have experienced a loss of fuel pressure/engine stall on several occasions. I am not sure of the specific dates yet I had to add one on this form. There has been a recall since July 2025, for which Ford has acknowledged this increases the risk of a crash yet there is still no resolution. This is unacceptable, I have listed the recall numbers below. Manufacturer Recall Number 25S75 NHTSA Recall ... Read more
NISSAN
PATHFINDER
(2024) - SUSPENSION
Feb 1, 2026
Incident date: Oct 10, 2025
Mitsubishi Motors has been contacted several times in the past about the ETACS system being faulty. The windshield wipers on this particular car went out in February, 2017, at which time they were contacted and rudely refused culpability. The car has had recall-related services completed: 2 windshield wiper recalls and a corrosion-related recall. I was told by the Mitsubishi tech in Asheville, NC ... Read more
NISSAN
PATHFINDER
(2024) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Oct 10, 2025
Mitsubishi Motors has been contacted several times in the past about the ETACS system being faulty. The windshield wipers on this particular car went out in February, 2017, at which time they were contacted and rudely refused culpability. The car has had recall-related services completed: 2 windshield wiper recalls and a corrosion-related recall. I was told by the Mitsubishi tech in Asheville, NC ... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Feb 1, 2026
Incident date: Oct 10, 2025
On 15-Jan-26 (approximately 5 weeks after the vehicle was serviced for the NHTSA #25V274) while doing highway speeds the vehicle suddenly started huffing and loosing propulsion. After the dealership did their initial inspection found that lifters in at least one bank were damaged. The suddenness, the randomness and severity of this unprovoked failure (I wasn’t towing anything or going uphill)... Read more
NISSAN
PATHFINDER
(2020) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Apr 7, 2025
At random times, usually when the battery is below 40% I will get warnings that say "reduced acceleration drive with car". I've own the car for a year (brand new) and this has happened at least half a dozen times or more.
NISSAN
PATHFINDER
(2020) - FUEL/PROPULSION SYSTEM
Feb 1, 2026
Incident date: Apr 7, 2025
Shortly after purchasing this used vehicle from CarMax, the vehicle began experiencing serious mechanical failures involving the engine/emissions system, braking system, and suspension. The vehicle displayed a check engine warning light, and the selling dealer, CarMax Schaumburg, confirmed issues requiring repair, including a faulty oxygen sensor, brake-related repairs, and a suspension link. The ... Read more
NISSAN
PATHFINDER
(2020) - POWER TRAIN
Feb 1, 2026
Incident date: Apr 7, 2025
Shortly after purchasing this used vehicle from CarMax, the vehicle began experiencing serious mechanical failures involving the engine/emissions system, braking system, and suspension. The vehicle displayed a check engine warning light, and the selling dealer, CarMax Schaumburg, confirmed issues requiring repair, including a faulty oxygen sensor, brake-related repairs, and a suspension link. The ... Read more
Incident date: Nov 17, 2025
Component or system that failed or malfunctioned: The fuel delivery system, specifically the fuel pump, which is subject to an active safety recall. The recall states that fuel pump failure can result in loss of fuel pressure and flow, leading to engine stall. The vehicle is available for inspection upon request. How safety was put at risk: A sudden engine stall while driving would result in an i... Read more
Incident date: Jan 27, 2026
Turned off car after arrival at destination got back into car 5 minutes after turned car on and dash light up with multiple error codes. Main one being engine/transmission issue. Message stated car could be driven but limited. Tried to put car in drive but couldn’t. Could only power on and off and put into neutral. Had to be towed to Volkswagen dealership on 1/30/26. No diagnosis yet and adviso... Read more
Incident date: Dec 31, 1969
I experience a failure related to Manufacturer Recall Number23S65 NHTSA Recall Number23V896 Recall Status Recall Incomplete I had this recall completed 7/29/25 at Faricy Boys Ford in Salida, CO On 01/13/2026 this repair/parts failed while I was traveling. I had to have my truck towed to Phil Long Ford in Raton, NM for repair. I was told this was a result of the recall and it would be covered . H... Read more
Incident date: Jul 2, 2025
CVT Transmission making Whining noise and shifting hard while driving. After extensive research I have discovered this is a common problem with the 2018 CH-R. Extended warranty of 10 years or 150,000 mi available for Canada, but not US. I have been a loyal Toyota owner for over 20 years, owning 5 different Toyotas, and even encouraged my kids to purchase Toyota due to longevity, reliability, and d... Read more
Incident date: Jan 28, 2026
2022 Passport was driven from Indianapolis IN to Naperville IL on the evening of Jan 24th experiencing snowy and freezing conditions. Car was left overnight outside and would not start on the morning of the 25th. Warning lights displayed were battery and flashing engine light, one click on start up but no other noises. On the Morning of the 26ths AAA provided services to try and jump the battery a... Read more
Incident date: Jan 1, 2026
I bought a 2022 Ford Ecosport. The seatbelts are not working and I am currently down to one seatbelt in the rear seats that work. I haul 3 children regularly and now am having to transport without a seatbelt which is against the law and totally unsafe. I called Ricart’s in Columbus Ohio and they want $100 per seatbelt to fix. At this point I am expecting the other seatbelts not to work soon. I c... Read more
Incident date: Jan 30, 2026
Transmission warning light came on the dash saying may not be able to shift soon. I dropped of at the dealer and they said they were backed up on that department I would have to leave it there and they would diagnose in a week and let me know. Still waiting 6.2 zr2
Incident date: Feb 3, 2025
Dash warnings for abs / traction control flicker on and off steadily. Every time the warnings come off it kicks off cruise control. I live in often snowy conditions and I worry that steadily changing traction control systems will absolutely be dangerous. Not to mention the frustrating noises of the alerts coming on Avery few seconds. As I was told by my dealer, this recall has been out there s... Read more
Incident date: Aug 16, 2025
The oil plug fell out and caused significant damage to the engine where the engine is seized and no longer works. It can be inspected if requested. Check oil light did not turn on. The car wouldn't run and almost got stuck in the middle of the road. The problem is common and recognized by you. No remedy has been made with the manufacturer. Insurance inspected it and told us that it was due to an ... Read more
Incident date: Aug 16, 2025
The oil plug fell out and caused significant damage to the engine where the engine is seized and no longer works. It can be inspected if requested. Check oil light did not turn on. The car wouldn't run and almost got stuck in the middle of the road. The problem is common and recognized by you. No remedy has been made with the manufacturer. Insurance inspected it and told us that it was due to an ... Read more
Incident date: Sep 30, 2025
ICCU failed with around 11k miles on 2025 Ioniq 5, around a mile from home Was able to drive back to home with reduced power Currently at dealership for weeks awaiting warranty service, no ETA on replacement part
Incident date: Sep 30, 2025
Codes p2227 and code p0299 are coming up machine says this is a known issue with 2021 to 2023 Chevy equinox and there is a lot of water in intake and engine is in limp mode 1.5L engine, are known to experience issues with moisture accumulation in the intake system, specifically within the charge air cooler (CAC). In cold temperatures, this moisture can freeze, causing reduced engine power, stallin... Read more
Incident date: Sep 30, 2025
This submission supplements my prior NHTSA ODI complaint regarding the same vehicle and loss-of-motive-power condition. On Nov 8, 2025, the vehicle experienced a loss of propulsion at highway speed, creating an immediate safety risk. The vehicle could not maintain speed and required evasive action with no propulsion to avoid traffic hazards. Following the incident, the vehicle was inspected and ... Read more
Incident date: Dec 16, 2025
The contact owns a 2022 Toyota Prius. The contact stated that while attempting to use the front driver's side seat belt, the lap belt and the anchor bolt detached, rendering the seat belt unusable. The vehicle was taken to the dealer, where the lap belt was reattached to the seat. The vehicle was repaired. The manufacturer was contacted and advised the contact that a representative would return a ... Read more
Incident date: Sep 27, 2025
Bracket for Right rear differential cracked and broke in two separate places. causing a severe banging noise when turning right or left and or going from backing up to forward motion. have video and Toyota report . never went over any pot holes and was in driveway when noise started backing up. vehicle currently at freehold Toyota dealership service dept. component item was seen by service mngr, ... Read more
Incident date: Sep 27, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The contact stated that while the vehicle was idling, it vibrated abnormally. No warning lights were illuminated. The vehicle was taken to the dealer; however, the contact was informed that the part to do the recall repair was not yet available. The contact state... Read more
Incident date: Sep 27, 2025
I was driving on the highway at 60 miles per hourn, my car started shaking, my oil and engine light came on, if felt like little rock were hitting under my car and my car went out. I feared for my life. I was able to pull over on the median. When the tow truck came, the tow guy said my engine blew. I just had my oil changed by the dealer 12/26/2025.
Incident date: Sep 20, 2024
The ABS Control Module failed. After checking with the dealer, the part is unavailable unless you agree to pay 4x the price. After further research, blogs, online info, it appears this part is back ordered because of a widespread failure. This is dangerous and should have been recalled. Instead they are releasing small amount of part for the purpose of gouging.
Incident date: Sep 20, 2024
See attached document for complaint.
Incident date: Sep 20, 2024
While driving on the highway the car lost complete power. I could not even turn on my hazards. After a few minutes, the car made a sound and the screen turned back and I was able to turn the car back on. But it was extremely dangerous and I could have been hurt of killed. I have read this was an issue with the 2024 Trax but it appears this is an ongoing issue.
Incident date: Aug 1, 2025
Nissan has reported than some cars could abruptly catch fire while DC fast charging due to excessive lithium deposits within the battery cells. In certain circumstances, those excess deposits could create additional electrical resistance while fast charging, overheating the battery pack and causing a fire. The NHTSA's reference number is 24V-700. This problem was first discovered in 2024 and offi... Read more
Incident date: Jul 9, 2025
Multiple issues: Leaking transmission fluid, multiple issues with on star system, side detection system, lane keep assist. On star issue involves being unable to contact an advisor in the case of an emergency. Apps in car work intermittently, including Google Maps which is imbedded in the vehicle system. Dealership has stated that onstar and map issue is ongoing and multiple complaints have been r... Read more
Incident date: Jan 1, 2026
- I was driving down 55 mph. on dark, busy highway in Sarasota, Florida (Fruitville Rd.) at approximately 6:15 a.m. on Friday, January 23, 2025. - Suddenly, without warning, the sidewall of the rear passenger side tire completely blew out in a perfect circle around the entire outside of edge. - The tire is currently available for inspection. - The Goodyear dealer claims that the blowout was cause... Read more
Incident date: Nov 17, 2025
This vehicle was involved in a rear end collision in late 2025. The vehicle was just sold at auction with a clean title even though it has frame damage that is more than 100% of the cost of this vehicle. It is sold with a clean title and I am worried that a used car dealership will try to sell it with no accident history and clean title to an unsuspecting person.
Crash
1 injured
Incident date: Nov 17, 2025
Within 2 minutes into my drive, accelerating from stopped to merging onto a road moving up to about 50mph, the instrument cluster behind the steering wheel (speedometer, fuel gauge, etc) completely turned off and went black for 20 seconds before turning back on. It was only the instrument cluster - the infotainment screen did not turn off. Over the past year or so though, the infotainment center h... Read more
Incident date: Nov 17, 2025
While driving my 2013 F150 Eco boost is started shifting erratically. While at 60 MPH the truck would down shift on it's own to 1st gear and my truck would skid. Luckily I did not crash but it's dangerous and it's my only transportation. I took it to Ford and they said I needed a $8K transmission replacement. I ended up taking to a transmission shop for a rebuild but shortly after if did it again... Read more
Incident date: Jan 23, 2026
If I am trying to park and going like 10 miles an hour and start turning the steering wheel, it starts shaking. And it does it every time.