Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Feb 6, 2026
The contact owns a 2015 Ford F-150. The contact stated that while driving in fourth or fifth gear, the transmission unexpectedly downshifted to first gear. The contact shifted the transmission into neutral(N) and came to a stop at the traffic light before starting to drive. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Acti... Read more
Incident date: Feb 6, 2026
i am having repeated issue with Toyota sienna engine 1. Engine oil leaks through timing chain cover 2. Engine coolant leak Engine oil leak keep repating even I fixed earlier and leaks again due poor engine design same issue fixed on Nov/22/20 - 59k
Incident date: Feb 3, 2026
While driving on a public road, the vehicle experienced multiple simultaneous, dangerous malfunctions: Dashboard Warnings: All lights illuminated, including engine (flashing), ABS, traction control, airbag, TPMS, and parking brake, which stayed on though disengaged. Engine & Transmission: Tachometer fluctuated wildly in park; engine revved without accelerator input. Shifting to drive/reverse cau... Read more
Incident date: Feb 3, 2026
Seat emblem (Denali) pulls and rips out hair while sitting in seat.
Incident date: Sep 20, 2024
On 2/3/2026 i was sitting at a light and out of no where i heard a bang or what sounded like a explosion i get out of the car and my panoramic sunroof is completely shattered but it looked like it exploded from the inside out. My sunroof was closed the cover was shit and i have no idea what would have caused it. I asked the driver that was directly behind me at the light if they saw anything hit t... Read more
Incident date: Sep 20, 2024
Electrical system failure. A electrical warning message appeared and the car immediately shutoff and slowed down. I was forced to stop on the side of the highway with limited shoulder. The car is currently at a hyundai service center and confirmed to be an ICCU issue. Even after adressing recalls, this issue persists.
Incident date: Jan 23, 2026
After parking on the roadside with engine off for about 10 minutes, the truck would not start. I tried to start twice; the dash lights came on, I could hear the starter try to engage, felt a slight forward lurch from the vehicle, then nothing. The starter seemed to disengage' the dash lights stayed on, and the electric system went into ACC mode. I tried twice with same result. I attempted to pu... Read more
Incident date: Jan 23, 2026
After parking on the roadside with engine off for about 10 minutes, the truck would not start. I tried to start twice; the dash lights came on, I could hear the starter try to engage, felt a slight forward lurch from the vehicle, then nothing. The starter seemed to disengage' the dash lights stayed on, and the electric system went into ACC mode. I tried twice with same result. I attempted to pu... Read more
Incident date: Feb 6, 2026
Car engine seized and lost ALL power going 60mph down the highway at night with my child in the back seat. I have poured quarts and quarts of oil in this vehicle because it burns oil at an alarming rate until it eventually runs dry and the engine seizes. This is extremely dangerous and luckily my child and I were able to drift to the side of the road without harm and injury. Very discouraging tha... Read more
Incident date: Jun 24, 2019
While using Ford Blue Cruise, the Blue Cruise system failed to maintain lane control and fought the driver's steering wheel input, resulting in the vehicle colliding with a traffic cone. I have had 3 other instances where Blue Cruise has randomly jerked me toward the shoulder or an exit ramp, this is the first time colliding with anything. Only damage to the vehicle from this incident is a ripped ... Read more
Crash
Incident date: Jun 24, 2019
Newnan Peachtree Chrysler Jeep Dodge Ram: The dealership initially identified the recall-related failure but subsequently "deleted operations" from my service record. They replaced these with different labor codes and "tag numbers" to misclassify the repair. By deleting the recall codes, the dealer successfully billed my third-party extended warranty for a transmission replacement. This allowed th... Read more
Incident date: Jun 24, 2019
This electric vehicle failed to charge at level 2 charger at home. It charged at level 3 fast chargers however it registered a full charge at 125 miles and the level of charge in % and miles remaining fluctuated with sudden shifts. There were no warning lights or other signs of problems. I took it to the dealership who wanted me to keep driving and wait a week for an appointment. I knew that thi... Read more
Incident date: Oct 20, 2025
On January 28, 2026, I brought my vehicle to Kia of Fayetteville for brake pads, rotor replacement, and brake fluid service. I paid approximately $900 for these services and was provided a dealership loaner vehicle. Upon entering the loaner vehicle, I discovered a loaded firearm inside the vehicle as I was gathering my items. The firearm’s serial numbers appeared to be scratched off. Law enforce... Read more
Incident date: Feb 5, 2026
While driving, the front left brake caliper detached, causing immediate damage to the wheel and a tire blowout. There was no recent brake, wheel, or suspension service (over two years). Tesla is repairing the vehicle for an estimated $2,336.41 but did not clearly identify root cause. This was a sudden brake system failure that could have resulted in loss of control. I am reporting this as a potent... Read more
Incident date: Feb 5, 2026
I was driving straight in the left most lane on an expressway, about to make a left turn on a green left turn arrow. The vehicle in front of me was making a U-turn. My Hyundai Tucson abruptly braked quite hard. I'm not sure what caused it but I'm guessing the vehicle making U-turn slowed down a bit before the U-turn and might have triggered a forward collision avoidance braking but I didn't feel l... Read more
Incident date: Feb 5, 2026
Car stopped working, engine replaced than broke down again told it was better but than it was exhaust. Every light was on in the car
Incident date: Feb 5, 2026
While driving, the vehicle displayed a “Check Electrical System” warning and experienced loss of propulsion power. The vehicle became inoperable and required towing. The Hyundai dealer diagnosed failure of the Integrated Charging Control Unit (ICCU), a known failure point on this platform. The ICCU is currently on backorder with no confirmed repair date. This failure creates a serious safety r... Read more
NISSAN
PATHFINDER
(2019) - FORWARD COLLISION AVOIDANCE: WARNINGS
Feb 5, 2026
Incident date: Feb 4, 2026
While driving, the vehicle experiences unintended braking and refusal to accelerate. ABS, traction control, pre-collision system, and secondary collision brake warnings illuminate. Toyota dealer diagnostics documented ABS and brake system fault codes C1201 and C1A50. The vehicle also produces a loud whining/buzzing noise from the brake actuator area while stationary. Dealers have recommended trans... Read more
NISSAN
PATHFINDER
(2019) - BACK OVER PREVENTION: WARNINGS
Feb 5, 2026
Incident date: Feb 4, 2026
While driving, the vehicle experiences unintended braking and refusal to accelerate. ABS, traction control, pre-collision system, and secondary collision brake warnings illuminate. Toyota dealer diagnostics documented ABS and brake system fault codes C1201 and C1A50. The vehicle also produces a loud whining/buzzing noise from the brake actuator area while stationary. Dealers have recommended trans... Read more
Incident date: Sep 1, 2025
Engine showing PO128 code. Steering Assist System reduced power. Engine fan constantly running. Engine temp on dash is stuck on the "C" mark, doesn't move. Thermostat and temp sensor replaced, issue continues. THIS IS A VERY COMMON PROBLEM ON GM VEHICLES WITH THE 3.6L AROUND THE 60,000 MILE MARK. GM NEEDS TO GET IT FIGURED OUT.
Incident date: Feb 5, 2026
Brake light comes on while driving and power steering also locks up..
Incident date: Feb 1, 2016
My 2013 Dodge Dart is subject to a shifter cable safety recall. The vehicle has been at an authorized Dodge dealership in Texas since November awaiting recall repair. The dealership has confirmed the vehicle is unsafe to drive, but the repair has been delayed for several months. No reliable transportation assistance has been provided during this extended delay. This safety recall has left me witho... Read more
Incident date: Feb 1, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made... Read more
NISSAN
PATHFINDER
(2024) - SEAT BELTS
Feb 5, 2026
Incident date: Jan 29, 2026
The contact’s employer owns a 2024 Hyundai Palisade. The employer received notification of NHTSA Campaign Number: 25V607000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed that the owner that parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. T... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Feb 5, 2026
Incident date: Jan 29, 2026
The contact owns a 2015 Volkswagen Passat. The contact stated that while driving at various speeds, the vehicle sputtered intermittently. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that fuel was leaking into the engine compartment, causing engine failure. The contact stated that the dealer had repaired the vehicle and possibly cleaned the engine. The dealer had i... Read more
Incident date: Feb 4, 2026
Head unit for the radio has gone blank. Soft and battery reset did not restore function. Unable to use back up camera.
Incident date: May 8, 2025
The in-cabin heater stopped working, and the temperature is in the single digits outside (currently 7 degrees), so I was not able to use the defroster to clear my windshield and it was dangerously cold inside the vehicle.
Incident date: Feb 2, 2026
RECALL ID 25V695 rear camera. Camera does not work. Please issue a remedy!
Incident date: Feb 3, 2026
Honestly there are so so many problems that have occurred and all under 40,000-50,000 miles! Two recalled radiators and i know its having oberheating isuuses ahain . My car literaly got so hot it slpikt4my batery and the battery aciid smoke filled the eniter cabin are of the vehicle my kids and i in car . The back windshield exploded into spider webs type breaks randomly absolutely i have eye wi... Read more
Incident date: Feb 5, 2026
The contact owns a 2021 Volvo XC40. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly decelerated. The contact was able to pull into a nearby parking lot where the vehicle stalled. The vehicle was towed to the dealer, who diagnosed the cause of the failure and repaired the vehicle. The contact believed that the battery and drive train were repaired. Approximately... Read more
NISSAN
ROGUE SPORT
(2018) - POWER TRAIN
Feb 5, 2026
Incident date: Jun 5, 2025
Transmission will randomly downshift while driving or stay in a certain gear without shifting down or up resulting in unexpected power loss. Is sporadic in occurrences sometimes several times in a short drive other times a week without incident
NISSAN
ROGUE SPORT
(2018) - FUEL/PROPULSION SYSTEM
Feb 5, 2026
Incident date: Jun 5, 2025
my 2019 ford escape engine has recently taken a big decline due to coolant leaking into the cylinders of the car. i was told this is a common occurrence with 2019 Escapes, so why has it not been situated? it is unsafe and over all inconvenient for the ones who are with out a car now. my car decided in the middle of traveling that it was no longer going to move no matter how hard the gas was pushed... Read more
Incident date: Aug 19, 2025
Attempted to sound horn when driver ahead of me crossed lanes at roundabout. Horn did not work. No warning messages appear on dashboard indicating an issue. Inspected the horn fuse in engine compartment and found it to be functional. Vehicle has not yet been taken for repair.
Incident date: Aug 19, 2025
While my child was sitting in his carseat, the foam head support detached from the plastic casing where it is glued together. This is not the result of any action on our part and the seat has not been in car accident. The glue just gave out.
Incident date: Aug 19, 2025
While my child was sitting in his carseat, the foam head support detached from the plastic casing where it is glued together. This is not the result of any action on our part and the seat has not been in car accident. The glue just gave out.
Incident date: Jan 31, 2026
1. Vehicle has a horrible squeaking sound coming from the brake pedal area. First dealer diagnosed it as the master cylinder needing replacement. Noise did not go away and GM said that it is normal. The noise is not normal and has never been on any other car I have owned. 2. When reversing, the car sometimes abruptly slams on the brakes as if it is avoiding a collision even though no collision is... Read more
Incident date: Jan 31, 2026
ICCU failure (as determined by the dealership), car lost power rapidly while driving (there was a 'check electrical system' error on the dash) and I had to push the vehicle to clear it from the road (there was no shoulder where it failed).
Incident date: Jan 29, 2026
The contact owns a 2016 Honda Pilot. The contact stated that while driving at slow and moderate speeds, the transmission was slipping, and the vehicle lurched and jerked. The failure was more evident while driving uphill. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the torque converter had failed and needed to be replaced. The vehicle was repaired.... Read more
Incident date: Nov 11, 2025
While driving, the vehicle suffered a sudden and total engine seizure and loss of power (stalling), creating a life-threatening hazard in traffic . A certified Kia technician diagnosed a seized short block, multi-cylinder misfires (P0300-P0304), and a hole in the exhaust valve. This failure is identical to the defects in Recall SC176 and the Engine Litigation II Settlement. Furthermore, the dealer... Read more
Incident date: Nov 11, 2025
The contact owns a 2025 Kawasaki Z500 equipped with an LS2 Helmet, Helmet Model: Advant 2, and Model Number: FF910. The contact stated that while driving 40 MPH, another vehicle failed to yield, causing the motorcycle to crash into the side of the vehicle. The contact was knocked unconscious. The contact was transported to the hospital by an ambulance. The contact stated that the modular helmet w... Read more
Crash
1 injured
Incident date: Nov 11, 2025
The contact owns a 2025 Kawasaki Z500 equipped with an LS2 Helmet, Helmet Model: Advant 2, and Model Number: FF910. The contact stated that while driving 40 MPH, another vehicle failed to yield, causing the motorcycle to crash into the side of the vehicle. The contact was knocked unconscious. The contact was transported to the hospital by an ambulance. The contact stated that the modular helmet w... Read more
Crash
1 injured
Incident date: Nov 25, 2024
Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shifting behavior when engaging the vehicle's sport mode. This mode is typically utilized for extended journeys on highways and interstates. Although the anomaly was brief, I did not initially consider it significant. Several weeks later, upon departing from my community college campus,... Read more
Incident date: Nov 25, 2024
The contact owns a 2017 Ford Taurus. The contact stated that while the vehicle was parked, the front passenger's side B-pillar trim detached. The contact became aware that the front driver's side B-Pillar trim was loose. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification NHTSA Campaign Number: 25V611000 (Structure); however, the parts ... Read more
Incident date: Aug 25, 2025
On [XXX], shortly before 7:00 we parked our EV in the designated charging space at the EVgo charging station on at the EVgo charging station located at [XXX] and connected the charging cable to our 2025 Volkswagen ID.4 in the normal, intended manner, as we had done previously. We paid by credit card and watched the EVgo screen confirm proper connection and that charging had begun. We remained in ... Read more
Fire
Incident date: Feb 4, 2026
One day the lights just started flashing. Took to dealer and was told that someone must have backed into me and would be about $2500 to replace the camera (which is behind the windshield). Occasionally it will function but clearly seems to be a malfunction. In research online there appear to be many others that have experienced the same issue - can’t just be a coincidence. Shouldn’t happen on ... Read more
Incident date: Feb 3, 2026
A tire experienced a sudden bead-area blowout while the vehicle was traveling at freeway speed. There was no pothole, curb, debris, or roadway impact. The failure occurred approximately ten days after installation. Inspection shows failure at the tire bead adjacent to a wheel defect. The wheel was represented as new at installation but shows evidence of prior material removal and cosmetic recondit... Read more
Incident date: Sep 19, 2024
Odometer Fraud. The contact purchased a 2011 Chevrolet Suburban. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 133,000. The contact stated that at the time of registration, it was discovered that the mileage was 233,793.
Incident date: Jun 10, 2024
Transmission starting making a whining noise failing at 106,950 miles. Inspection by transmission shop shows issue related to UA80E/F transmissions. Concerns or increased inspection for transmission were never mentioned during prior maintenance with dealerships or any notices sent out to owners. No warnings or codes recorded on system ECO. •Toyota Tech Tip T TT 0410 •Bulletin T SB 0160 18 •... Read more
Incident date: Feb 2, 2026
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the vehicle hesitated while in fourth gear. There was no warning light illuminated. The contact then stated that while driving 10 MPH, the vehicle jerked abnormally with the “WRENCH” warning light illuminated, and the "See Owner's Manual" message displayed. The vehicle was taken to a dealer and DTC: P0... Read more
Incident date: Dec 31, 1969
When cabin heat is enabled, visible vapor/smoke emits from the front trunk area under the windshield cowl and is pulled directly into the cabin through the HVAC intake. The vapor has a chemical/sweet odor consistent with coolant or refrigerant. Smoke enters the passenger compartment, especially when stopped or idling. This occurs repeatedly in cold temperatures and stops immediately when HVAC heat... Read more