Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 97,402 complaints for NISSAN

Incident date: Dec 11, 2025

The contact owns a 2022 Honda HR-V. The contact stated that while driving in the snow or icy conditions, the brakes failed to function as intended. The contact stated that while depressing the brake pedal, the vehicle failed to respond as intended. The vehicle continued rolling forward before coming to a stop. No warning lights were illuminated. The vehicle was taken to the dealer; however, the ve... Read more

Incident date: Mar 4, 2024

I HAVE HAD THIS TRUCK TO kIA IN cLEARWATER 4 X FOR PANEL GOING BLACK. NO LIGHTS, AIR COMES ON AND OFF BY ITSELF. nO BACK UP CAMERA. THIS HAS BEEN HAPPENING ON THIS TRUCK SINCE I BOUGHT IT. THE MGR. WADE THINKS I AM CRAZY. THERE IS A RECALL FOR THE PANEL BUT NOT FOR MY TRUCK, WHY? NO ONE WILL FIX THIS TRUCK. I AM VERY DISAPOINTED WITH KIA. I HAD A SOUL AND TRADED UP FOR THESE SAME REASONS. 3 BATTEI... Read more

Incident date: Mar 4, 2024

Incident date: Feb 10, 2026

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine). The manufacturer and a local dealer were contact regarding the recall, and the contact was advised that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced ... Read more

Incident date: Feb 3, 2026

The contact owns a 2014 Ford Fusion. The contact stated that while in reverse(R), the rearview camera image was black or distorted. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic however, the failure could not be duplicated. The contact related the failure to NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the dealer informe... Read more

Incident date: Feb 9, 2026

Brakes have a skip feeling horribly. We took to garage after changing brakes and rotors 2x to be sure it wasnt the issue. But doesnt even feel safe to drive the garage took the whole front end apart down to the calipers and didnt find any issues so they questioned if maybe it wasnt a similar recall to the hybrid braking issue to do with the caliper? The van only has 45,000 miles and feels so unsaf... Read more

Incident date: Jul 29, 2025

On [XXX], I was driving on the highway with my family in the vehicle and the check engine light came on, then it started running roughly. I headed off the highway on an exit ramp and the engine died about halfway down the ramp. It wouldn't restart after that. This happened about an hour away from my house in Painesville, OH. I live in Erie, PA. I had to tow it to the nearest GMC dealer. They... Read more

Incident date: Jul 29, 2025

The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving at various speeds, an abnormal oil consumption was noticed. No warning light was illuminated. In addition, the vehicle was previously taken to a local dealer, where an oil consumption test was performed; however, the contact was advised to bring the vehicle back for further investigation. An appointment with the same... Read more

Incident date: Jul 29, 2025

My vehicle is having an oil consumption problem. 2 quarts were missing from my oils consumption test. The dealer is now doing a secondary oil consumption test and I’ve read up and learned that there have been a lot of recalls with the engine and oils changes.

Incident date: Feb 9, 2026

Engine rattles and noisy, now auto light and message board states "Add Engine Oil)

Incident date: Jan 30, 2026

The contact owns a 2019 RAM 1500. The contact stated that when his spouse started the vehicle during cold weather conditions, the engine was turned on, revved high, and the gear shift from park (P) to drive (D) inadvertently without the brake pedal being depressed. The contact stated that the vehicle jolted off and crashed into the door of a business. The contact's spouse sustained a head injury ... Read more

Crash

Incident date: Dec 26, 2025

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); and the vehicle was taken to the dealer, where the engine control software was updated as an interim repair. The contact became aware of a strong fuel odor. There was no warning light illuminated. The dealer was notified of the issue, but the vehicle was not diagnosed... Read more

Incident date: Dec 26, 2025

The contact owns a 2021 Infinity Q50. The contact stated that the vehicle was recently purchased from a dealer. When the vehicle was purchased, the tires were replaced. The vehicle was later taken to the dealer for maintenance, and while at the dealer, the contact was informed that there were nails in the tires and that the tires needed to be replaced. The contact checked the sticker on the door p... Read more

Incident date: Dec 26, 2025

The contact owns a 2020 Volkswagen Tiguan. The contact stated that the engine warning light was illuminated due to an emissions issue. The message to check the oil level was displayed. The contact pulled over to check the oil and added a quart of oil. The vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who determined that there was smoke co... Read more

Incident date: Jan 22, 2026

Low beam headlights degrading. Car is unsafe to drive at night! Tried changing light bulbs but does not improve light quality. Dealer said it was an Acura issue. The problem has been getting progressively worse.

Incident date: Jan 22, 2026

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehi... Read more

Incident date: Feb 9, 2026

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). Prior to receiving the recall letter, the rearview camera was displaying either an upside-down, reversed, and backward image. The rearview camera later became totally inoperable. There were no warning lights illuminated. The vehicle was taken to a local Ford dealer, wh... Read more

Incident date: Sep 15, 2025

The contact owns a 2022 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 25V510000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While in reverse, the back over prevention camera intermittently displayed a blurred image. The deale... Read more

Incident date: Jan 10, 2026

The contact owned a 2013 Kia Optima. The contact stated that while his niece was driving the vehicle at 65 MPH, a strong fuel odor began to emit from the vehicle without warning. The vehicle then began to violently shake as the contact's niece began to exit the highway. Upon pulling over and exiting the vehicle, black smoke began to emit from the vehicle as both police and fire officials were in t... Read more

Fire

Incident date: Jan 10, 2026

The contact owns a 2023 Nissan Frontier. The contact stated that while driving at approximately 25 MPH, the vehicle stalled. The vehicle was pushed into a nearby lot with the assistance of bystanders. The vehicle could not be restarted. The vehicle was towed to a dealer; however, the failure could not able to be replicated. The contact stated that the failure reoccurred within the week. The vehicl... Read more

Incident date: Jan 10, 2026

While operating on my daily commute at approximately 40-50 mph, the vehicle suddenly downshifted from 5th gear to 3rd, with no throttle input change. Following a commanded full stop of the vehicle, upon accelerating, the vehicle seemed to be slipping into each gear. A short duration later, the vehicle prompted me with an orange wrench symbol on the instrument panel and the phrase "see manual." The... Read more

Incident date: Dec 25, 2025

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera failed to activate; however, on other occasions, the screen displayed properly. The vehicle was not diagnosed or repaired. The manufacturer was notified ... Read more

Incident date: Feb 2, 2026

I was driving and notice ABS light and other light came on, then noticed that when I tried to brake it felt weak, had to pump brake, then later noticed a leak on brake fluid. I took car to Toyota and they checked it and said brake booster and booster pump needed replacing and they wanted to charge me 3,000 dollars. I could not do the job so I checked around and the auto one in my area informed me... Read more

Incident date: Feb 5, 2026

The brake system, specifically the master brake cylinder and/or associated brake system components, failed or malfunctioned. The defect results in a sudden loss of braking performance without warning. Yes, the vehicle is available for inspection upon request. It has remained in the continuous possession of the authorized Chevrolet dealership since January 13, 2026, and has not been returned to ser... Read more

Incident date: Dec 16, 2022

The contact owns a 2025 Jeep Wagoneer S. The contact stated that while driving at 40 MPH, the vehicle lost motive power and stalled. While driving approximately 10 - 40 MPH on two separate occasions, the failure reoccurred. The contact stated that the roof was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown diagnosis was provided. Th... Read more

Incident date: Dec 16, 2022

Sudden downshift from 4th to 1st gear. Rear end locked up, had to manually select 1st gear in order to get power back to the wheels.

Incident date: Dec 16, 2022

Trans mission input shaft speed sensor. Transmission is downshifting and going into limp mode while driving.

Incident date: Jan 23, 2026

Recall is not being addressed in a timely manner.

Incident date: Jan 23, 2026

National Highway Traffic Safety Administration Office of Defects Investigation 1200 New Jersey Avenue SE Washington, DC 20590 Subject: Safety Defect Complaint – Integrated Charging Control Unit (ICCU) Failure Vehicle: 2026 Genesis GV70 Electrified (EV) VIN: [XXX] To Whom It May Concern, I am submitting this complaint to report a safety-related failure involving my 2026 Genesis ... Read more

Incident date: Jan 23, 2026

Incident date: Feb 5, 2026

It was snowing and I was driving slow. About 8:40am, Feb 6th, 2026, I got a "One pedal driving disabled" alert just for a moment, then tried to stop before an intersection because a signal was turning to red. However, break didn't work and I had to enter the intersection under a red signal. Fortunately, there was no car in front of me, also a car coming from the side didn't notice signal changed. ... Read more

Incident date: Feb 5, 2026

We began noticing a whining sound that has progressively gotten louder and more frequent upon acceleration. After taking it to the dealership, they claim it requires a transmission replacement. According to the dealership themselves and information online, this seems to be a common defect with 2021 Highlanders.

Incident date: Feb 1, 2024

The vehicle intermittently experiences delayed gear engagement and hesitation during acceleration, most noticeably when the transmission is cold. During several incidents, when pulling out from a stop onto a main road and attempting to accelerate into traffic, the vehicle failed to shift or engage power normally. The engine remained running, but the vehicle did not accelerate as expected, creating... Read more

Incident date: Feb 7, 2026

I own a Ram 2500 (VIN: [XXX] ) that has experienced a persistent and worsening rough idle. The engine shakes violently at idle, RPMs fluctuate unpredictably, and the vehicle feels as if it may stall. This occurs at stoplights, in traffic, and after warm-up. The vehicle has been taken to the dealership multiple times for this issue. Despite repeated visits, diagnostics, and inspections, the problem... Read more

Incident date: Feb 7, 2026

Vehicle showed wrench lite and went into safe mode when stopped went back to normal continue to drive and then vehicle showed wrench lite lite and engine check lite went into safe mode stopped vehicle and engine died would not restart checked codes received 706,708,and 1702. Prior to this no indication of problems

Incident date: Jan 17, 2026

Transmission will get stuck in 5th gear. Downshifts when traveling at highway speeds. Sometimes hard shifts.

Incident date: Feb 7, 2026

The vehicle slowed down on the highway and had to pull over and get off the freeway. Brake lights stayed o On. was able to drive the car at max n No more then 40 mph. A part had broken off in the brake pedal area. Not sure where. But had to unplug the brake switch so my battery would not die. With out the brake switch connected the car will not shift into gear or drive. .

Incident date: Feb 6, 2026

I have and am the original owner of a Kia Cadenza 2017 with the 3.3L Lambda engine (same engine as the Sorento lawsuit). The vehicle is currently at the dealership getting repaired due to carbon buildup causing the fuel injectors to malfunction( despite of consistently being on top of maintenance and oil changes).I have read online of lots of users with failed engines due to carbon buildup in thes... Read more

Incident date: Feb 6, 2026

The vehicle experiences a persistent stutter/hesitation while driving, which is especially pronounced during acceleration from a stop or at low to moderate speeds. This condition occurs consistently during normal operation and is not a one-time or intermittent event. The hesitation creates a safety concern when accelerating from intersections, merging into traffic, or maintaining smooth vehicle s... Read more

Incident date: Feb 6, 2026

My 2014 Cadillac CTS has been making what sounded like road noise. After another person road in my car that was not in it daily like I was, they told me how loud it really was. After further investigation, my rear differential has gone out at only 80,000 miles. It’s impossible to drive due to the extreme safety concerns for not only myself but other drivers on the turnpikes and highways.

Incident date: May 22, 2024

The adhesive on 3 of the rear parking sensors failed and the brackets holding the sensors in place fell off into the inside of the bumper triggering the sensor to go off constantly when reversing and auto brake.

Incident date: Feb 5, 2026

While brake pedal depressed and car coming to a stop at a traffic light, car surged forward as engine revved and hit another car in front of it. Brake pedal was depressed the entire time.

Crash

Incident date: Feb 5, 2026

Driving the truck, a nut fell against my foot. I pulled over and looked underneath to where this Nut could have come from. I realized that the brake pedal was very loose. I did a Google search to see what break pedal Nut could have loosened and Fallen off. I identified that there was a recall for the brake pedal pivot nut on these trucks. From that, I looked up to that section and found that the n... Read more

Incident date: Feb 5, 2026

My turbocharger went out 3 times with in a month the dealership is trying there best to fix it but every time they do something with that same system goes wrong. At first it was nothing to bad but lack of power and sounding rough and it was like that the second time the system went out how ever on the 3rd time I was on the highway and when it went out it disabled my crew’s control system and whe... Read more

Incident date: Jan 14, 2026

The 10‑speed automatic transmission (10R80) in my 2019 Ford F‑150 failed prematurely at 71,972 miles. Prior to failure, the vehicle exhibited repeated harsh shifting, slipping between gears, delayed engagement, and occasional sudden jolts during acceleration. These symptoms occurred during normal driving and created unsafe conditions, especially when merging or crossing intersections. The tran... Read more

Incident date: Feb 1, 2026

I am reporting a safety defect involving the front passenger door lock actuator on my 2021 Toyota RAV4 XLE Hybrid. The front passenger door will not lock or unlock using the key fob or the interior power door lock button. The door must now be locked manually. This defeats the vehicle’s automatic locking system and creates a safety and security concern. This condition prevents all doors from be... Read more

Incident date: Feb 5, 2026

The car his a module called the iccu that regulates the high voltage battery, battery range goes down, the iccu has been replaced with the vehicle only having 8k miles on the odometer

Incident date: Feb 4, 2026

My gas tank is failing from the fuel seal, my safety is in danger since it throws a lot of gasoline, take the car to the dealer but they say it's not a factory problem

Incident date: Feb 1, 2026

Check engine turned on and at the same time the vehicle turned into safety mode abruptly, it slowed down to 10 miles an hour while on the high way and receiving a message stating that the "engine power reduced", the issue was presented to the dealership and they believe to be fixed with a sensor issue, the light came back on a few days after the initial repair and once again the engine lost power ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog