Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Feb 6, 2026
1. The power steering failed when I was driving my 2016 GMC Truck. 2. The failure caused the steering of the truck to be very difficult putting myself and any passengers at risk. 3. This issue occurred on 2/19/26 at about 3:00PM Central time while driving. Power steering warning lights did illuminate. 4. The vehicle has not been inspected by anyone at this time. Please note there is a safety re... Read more
Incident date: Jan 19, 2026
The contact owns a 2024 Toyota Rav4. The contact stated that while driving forward into a parking space and depressing the brake pedal, the vehicle unintendedly accelerated at a high rate of speed, almost causing the vehicle to crash into a building and other parked vehicles before the failure was self-corrected. The vehicle was towed to the local dealer, who was unable to determine the cause of t... Read more
Incident date: Feb 19, 2026
The contact owns a 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Dec 11, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly downshifted to first gear, and the vehicle failed to accelerate as needed while depressing the accelerator pedal. The vehicle was driven to an independent mechanic, where the contact purchased a new battery and had the battery replaced. After the battery replacement, the failure recur... Read more
Incident date: Feb 19, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The... Read more
Incident date: Feb 5, 2025
This was a recall earlier, twice, and it was supposedly fixed but the fuel vacuum line to the gas tank is leaking and giving off gasoline odors in the passenger area. Also another recall that was supposedly taken care of is an oil leak that is occuring often. The oil was changed only a month ago and already the oil has just about all leaked out. Both of these issues are fire hazards and the fue... Read more
Incident date: Feb 5, 2025
The contact owns a 2001 Toyota 4Runner. The contact stated that while driving approximately 15 MPH, there was a thumping and clicking sound coming from the front of the vehicle before the front passenger’s side of the vehicle unintendedly lowered. The vehicle was stopped and inspected, and the ball joint was touching the ground. The vehicle was towed to the residence. The vehicle was then towed ... Read more
Incident date: Feb 5, 2025
I was driving on I-77 WV Turnpike when suddenly my moon roof shattered. No other vehicles were around and no overpasses in sight. When I pulled over, the glass was raised as if the blowout came from inside the vehicle. It sounded like a gunshot went off inside my truck. Vehicle has been repaired. Replacement glass was $1,800.00
NISSAN
SENTRA
(2014) - ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
Feb 19, 2026
Incident date: Feb 1, 2026
The contact owns a 2012 Land Rover Range Rover Sport. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). After the recall repair, the vehicle unexpectedly ran out of fuel even though the instrument panel indicated approximately 90 miles to empty. The contact added fuel and resumed driving; however, the ve... Read more
Incident date: Jan 19, 2026
Travelling with my young daughter on the Freeway at Freeway speeds at 9pm (nighttime). The entire vehicle just shut down. EVERYTHING - completely dark. Steering went out. Brakes went out. I had to get the car to basically drift to a shoulder and slow down gradually in a spot where we would be safely out of the way of traffic. Again no brakes or steering and completely dead. Hazzard lights ... Read more
NISSAN
VERSA NOTE
(2014) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 19, 2026
Incident date: Feb 16, 2026
left-most lane of a three-lane highway, I pressed the accelerator to maintain the flow of traffic. The vehicle suddenly began revving between 4,000–5,000 RPM without increasing speed. When I attempted to accelerate again, the RPM remained around 3,000, and I immediately received multiple warning messages on the dashboard, including: “Skyactiv Partially Disabled” warning Engine Malfunction ... Read more
NISSAN
VERSA NOTE
(2014) - POWER TRAIN
Feb 19, 2026
Incident date: Feb 16, 2026
left-most lane of a three-lane highway, I pressed the accelerator to maintain the flow of traffic. The vehicle suddenly began revving between 4,000–5,000 RPM without increasing speed. When I attempted to accelerate again, the RPM remained around 3,000, and I immediately received multiple warning messages on the dashboard, including: “Skyactiv Partially Disabled” warning Engine Malfunction ... Read more
NISSAN
VERSA NOTE
(2014) - FUEL/PROPULSION SYSTEM
Feb 19, 2026
Incident date: Feb 16, 2026
The fuel pump would run all night and going down the road the van would cut off...had it checked the tipm was bad
Incident date: Oct 7, 2025
On 04/24, I purchased 4 P235/40ZR18 Bridgestone Potenza Sport tires from Tire Rack. The tires have approx 15000 miles on them. I discovered the tires started to show approx 1/2 in cracks all around the tire where the tread transitions to the sidewall. This appears to be a safety issue because if the cracks worsen, the tread may separate from the tire. I have also spoken to Tire Rack were I`ll be f... Read more
Incident date: Oct 7, 2025
I am reporting a serious safety issue involving my 2025 Hyundai Palisade. The vehicle has repeatedly produced white smoke during cold start and has experienced loss of engine power while driving. Despite multiple repair visits (six times) to an authorized Hyundai dealership, the dealer repeatedly stated that the condition could not be reproduced and no repairs were performed. I provided video evid... Read more
Incident date: Jan 16, 2025
See attached document for complaint.
Incident date: Dec 24, 2025
For the last couple years, I have been talking to Chevrolet GM. My engine has been replaced at 9000 miles. This motor now does not even have 100,000 miles on it. The second engine left me stranded twice coming back from a long trip. The motor shook stalled and I could not get it. Restarted once I did get it restarted the engine made a loud banging noise my truck looks practically brand new. It jus... Read more
Incident date: Dec 24, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle sputtered, jerked, and hesitated while depressing the accelerator pedal. The message "Service 4WD" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with an inoperable PTU actuator. The dealer was contacted and provided an estimate for the repair. The ve... Read more
Incident date: Dec 24, 2025
Transmission pump failure leading to sudden power loss. This is a known problem with 2015-16 Chrysler Town & Country's and there is a recall out for it (Chrysler:S44, NHTSA: 16V461000). However my VIN does not appear in the recall registry, despite being manufactured right in the middle of the specified manufacturing time span for the defect. Because of this I was never sent any information on the... Read more
Incident date: Sep 30, 2025
The STARLINK touchscreen display on my 2018 Subaru Outback has experienced progressive delamination — a separation of the screen's protective layer from the display panel — resulting in large, spreading opaque blotches that obscure significant portions of the screen. This is a known manufacturing defect that Subaru of America acknowledged through the issuance of a Technical Service Bulletin an... Read more
Incident date: Sep 30, 2025
The contact owns a 2017 Ford Fusion. The contact stated that while her granddaughter was driving at an undisclosed speed, the steering wheel detached and was left hanging. The driver moved over to the side of the highway. The contact stated that the steering wheel was previously repaired under NHTSA Campaign Number: 18V167000 (STEERING); however, the failure occurred. The vehicle was towed to a lo... Read more
Incident date: Sep 30, 2025
The vehicle experienced complete lifter failure on cylinder number 4 bending the intake valve push rod thus shutting down the cylinder. The vehicle has 167,000 miles and is well maintained. The vehicle gave no warning signs that there was a problem. Simply driving down the road, normal engine temperature, normal oil pressure, the check engine light comes on at the same time the engine begins to... Read more
Incident date: Feb 4, 2026
The vehicle suddenly lost power while driving on a public roadway. Immediately after, the vehicle began producing a large amount of smoke. The smoke quickly filled the cabin, making it difficult to breathe and creating an urgent safety hazard. My passenger and I had to exit the vehicle right away due to the amount of smoke. We were exposed to smoke inhalation and were stranded on the side of the r... Read more
Incident date: Feb 7, 2026
Vehicle was stopped at a light. When I let go of the break the car turned on the parking break. After I turned off the parking break it asked to shift into neutral or park and press the break button the break was locked. I tried to turn the car off but it wouldn’t shut all the way off. It unlocked everything after I turned the engine off and back on.
Incident date: Feb 7, 2026
The contact owned a 2018 Chrysler Pacifica. The contact stated that while in reverse(R) and reversing into a parking spot, it was difficult to accelerate over a patch of ice. The contact depressed the accelerator pedal, and the vehicle accelerated quickly and failed to stop while depressing the brake pedal and the vehicle drove through a fence and crashed into a brick building and stopped. The con... Read more
Crash
Incident date: Feb 7, 2026
The contact owned a 2018 Chrysler Pacifica. The contact stated that while in reverse(R) and reversing into a parking spot, it was difficult to accelerate over a patch of ice. The contact depressed the accelerator pedal, and the vehicle accelerated quickly and failed to stop while depressing the brake pedal and the vehicle drove through a fence and crashed into a brick building and stopped. The con... Read more
Crash
Incident date: Dec 10, 2025
When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate,... Read more
Incident date: Dec 1, 2025
This car overheated and a head gasket blew. I am on a Facebook forum, and it seems like all of these cars have these problems. The Chevy Sonic ltz turbo 1.4 2016 is known for coolant issues and head gasket failures. My car only had 104,000 miles on it. It should last a lot longer than that, but this is a common issue. For some reason there was a recall but they stopped fixing cars with 1.4 engines... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Feb 18, 2026
Incident date: Feb 10, 2026
To NHTSA, I am reporting a serious safety defect in my 2023 Chevrolet Tahoe purchased from Criswell Chevrolet (Gaithersburg, MD). Defects include a documented brake system failure while driving and repeated electrical/shift faults preventing shifting out of Park. The issue is ongoing even after the dealer/manufacturer stated it was fixed. Key events: Feb 3, ~12:45 pm: While traveling ~35–39 m... Read more
NISSAN
PATHFINDER
(2024) - FORWARD COLLISION AVOIDANCE: WARNINGS
Feb 18, 2026
Incident date: Feb 10, 2026
To NHTSA, I am reporting a serious safety defect in my 2023 Chevrolet Tahoe purchased from Criswell Chevrolet (Gaithersburg, MD). Defects include a documented brake system failure while driving and repeated electrical/shift faults preventing shifting out of Park. The issue is ongoing even after the dealer/manufacturer stated it was fixed. Key events: Feb 3, ~12:45 pm: While traveling ~35–39 m... Read more
NISSAN
PATHFINDER
(2024) - SERVICE BRAKES
Feb 18, 2026
Incident date: Feb 10, 2026
To NHTSA, I am reporting a serious safety defect in my 2023 Chevrolet Tahoe purchased from Criswell Chevrolet (Gaithersburg, MD). Defects include a documented brake system failure while driving and repeated electrical/shift faults preventing shifting out of Park. The issue is ongoing even after the dealer/manufacturer stated it was fixed. Key events: Feb 3, ~12:45 pm: While traveling ~35–39 m... Read more
Incident date: Jan 29, 2026
While driving, the front driver-side suspension collapsed due to a complete detachment of the front lower lateral link. The fastener (bolt) backed out entirely and fell onto the road/under-shield. This matches the failure mode described in NHTSA Recall 21V-835, although Tesla has previously claimed my specific VIN was not included. The failure caused an immediate loss of steering control and struc... Read more
Incident date: Nov 22, 2025
This vehicle since early inception of ownership has been brought to the dealer for failure to start, oil consumption and the vehicle stopping suddenly on it's own. There have been 13 service calls and each time the vehicle has been brought to dealer for the problem at hand shortly after that the vehicle was brought back again for the same issue and eventually escalating into other severe problems... Read more
Incident date: Dec 5, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The seatbelt retraction system failed to retract fast enough, which caused the seatbelt to become jammed in the passenger door. This resulted in damage to the passenger front and back door and opening of the passenger door. Yes, the vehicle and the affected components (seatbelt assembly and passen... Read more
Incident date: Feb 15, 2026
The ICCU failed. I heard a popping noise, an error “check electric vehicle system” appeared on the dash, and i lost propulsion. I had my car towed to the dealership, where they eventually confirmed the ICCU failure.
NISSAN
ROGUE SPORT
(2018) - STRUCTURE:BODY
Feb 17, 2026
Incident date: Sep 18, 2025
While driving my Infiniti QX80, 2025 model, the driver's side mirror is constantly shaking and vibrating, especially on uneven roads or at speeds over 40–50 mph. The vibration blurs the mirror, making it impossible to see clearly and posing a safety risk. I brought this to the dealer, but they could not resolve the issue. They replaced the mirror, yet it did not help and actually made the vibrat... Read more
Incident date: Nov 9, 2015
The contact owns a 2014 Honda Accord. The contact stated that while driving approximately 40 MPH, the Lane Departure and Forward Collision Avoidance warning lights illuminated, and the traction control warning light intermittently illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileag... Read more
Incident date: Feb 17, 2026
I own a 2022 Chevy Silverado with a 6.2 liter engine. I had the original engine up until approx 80k in mileage when it failed, I was on a dark country road doing approximately 50mph and the propulsion system failed and the truck shut off, being a country road, I had minimum breaking and minimal steering. I had my [XXX] son in the car, we ended up in a culvert and I scraped either a large rock or ... Read more
Crash
Incident date: Feb 9, 2026
Received a recall letter Jan 2024 concerning C4B/NHTSA24V-896. I have contacted the FCA recall assistance center several times since then. They say there is no parts available for this recall. Yet they have not seemed to have this problem with 2019-2026 models. They say I can have the HCU replaced at my own cost and they will reimburse me for the cost. But there is no guaranty it will fix the pro... Read more
Incident date: Jan 29, 2026
The power train of my 2025 Model S failed similar to failure of 7-6-25 which I previously reported to NHTSA (complaint #11718413) and Tesla. Upon getting into my car on 2-7-26 and putting it in reverse, several alert messages displayed including "stability control disabled, traction control disabled, and emergency braking unavailable". I drove 1/4 mile to a safe area to call Tesla roadside assis... Read more
Incident date: Feb 6, 2026
The contact owns a 2025 Ram 1500. The contact stated the display screen was blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approx... Read more
Incident date: Feb 12, 2026
1) The windshield wiper on the driver’s side completely detaches from the window and becomes stuck. Despite being repaired three times, with the motor and arm replaced, the wiper still exhibits the same problem. 2) The only door to the vehicle fails to close properly. It pops open while traveling on the freeway. Even when parked and locked, the door remained wide open for eight hours with my pe... Read more
Incident date: Feb 12, 2026
EV Battery recall without resolution. After receiving the recall notice and scheduling service at the dealership, the Jeep Was kept for 6 weeks and they replaced both the EV battery and the starting 12v battery. After driving the vehicle for less than a week, the EV battery started making gurgling and bubbling sounds after starting and continued for about 30 sec - 1 minute after turning off power.... Read more
Incident date: Sep 23, 2024
I purchased a new 2026 Nissan Sentra SV with the convenience package and am currently unable to take delivery due to the image on the backup camera being so blurry I am unable to use it. The dealer told me it was a software issue, however, now they are saying the car needs a new camera and they do not have a timeline when they will be in stock. My safety and the safety of others are put at risk du... Read more
Incident date: Sep 23, 2024
Many lights on dashboard including LDW, front collision system failure, tire pressure came on. Very concerned about driving safety. Researched the issue - seems fairly common across 2012-2017 accords.
Incident date: Dec 27, 2025
The vehicle is subject to an open safety recall related to the high-voltage battery. According to the recall notice, owners are instructed not to use Level 3 DC fast charging due to the risk of rapid battery heating and potential fire. At this time, there is no remedy available, and no estimated timeline has been provided. Because of this, the dealer is unable to perform any repair. The charging ... Read more
Incident date: Feb 10, 2026
1. The factory-supplied scissor-type jack that came with my 2023 Hyundai Santa Fe failed. While changing a flat tire on the side of the road, the jack collapsed three times and could not hold the vehicle. Yes, the jack is still available for inspection. I have it in my possession and have provided photographs of the jack, its capacity label, and the incident location as evidence. 2. My safety was ... Read more
Incident date: Feb 13, 2026
Front sunroof suddenly shattered while going down highway. Remaining glass was pushed outward and no sign of impact was seen.
Incident date: Feb 13, 2026
I am submitting this correspondence to formally report a serious safety incident involving my 2020 Lexus RX 350 and to request a thorough investigation. On Saturday, February 7, while attempting to park the vehicle, I experienced a sudden loss of control, resulting in the vehicle accelerating forward and colliding with a metal gate. The exact cause of this event is unknown. During the incident, th... Read more
Crash
Incident date: Feb 13, 2026
I am submitting this correspondence to formally report a serious safety incident involving my 2020 Lexus RX 350 and to request a thorough investigation. On Saturday, February 7, while attempting to park the vehicle, I experienced a sudden loss of control, resulting in the vehicle accelerating forward and colliding with a metal gate. The exact cause of this event is unknown. During the incident, th... Read more
Crash