Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Feb 27, 2026
During interstate travel in rainy conditions, the vehicle appeared to lose traction and hydroplane. The tires appeared to have adequate remaining tread; however, they did not provide expected traction and the vehicle felt as though it was driving on ice. This was inconsistent with my prior experience operating the vehicle for over a year in various weather conditions without encountering similar i... Read more
Crash
Incident date: Feb 27, 2026
ICCU Failure causes the car to not work.
NISSAN
PATHFINDER
(2025) - AIR BAGS
Feb 27, 2026
Incident date: Feb 27, 2026
When driving the car this winter, noticed the smell of something burning. After that, the heated steering wheel stopped warming. Took it to a repair shop since there was open no recall related to this. Repair shop diagnosis: - heated steering wheel not working due to electrical short. More info below, pictures included. Finding Confirmed customer concern. Attempted to activate the heated steeri... Read more
Incident date: Feb 25, 2026
On Saturday at approximately 5:30 p.m., while driving on a two-lane city street with vehicles around me, my GMC Sierra began malfunctioning. The gauges flickered, warning lights appeared, and a transmission warning activated. As I attempted to safely pull over, the vehicle began stuttering and then completely stalled in the middle of traffic. Cars swerved and honked to avoid hitting me. Fortunatel... Read more
Incident date: Oct 1, 2025
The drivers side, female end, of the seatbelt comes undone when cold. This is reproduced every single time it is cold for approximately 5 minutes of driving until the inside of the vehicle warms up. This happens with both primary divers of the vehicle. We took it to the dealership we bought it from but because there is not a current recall and they cannot reproduce the issue since our current tem... Read more
Incident date: Oct 1, 2025
We have been in Hyundai’s “oil consumption” protocol for the past 8-10 months. We’ve had 6 oil changes in that time. Each oil change was right a 1,000 miles. My engine is burning between 1.5 - 2.5 quarts of oil EVERY 1,000 MILES. They have been trying to drag this out not having to take ownership of the issue. After reading online, clearly there is an issue with 2021 Palisades and a recall... Read more
Incident date: Feb 7, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while stopped at a traffic light, the engine turned off and the instrument panel became inoperable. The vehicle was restarted; however, the failure persisted. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that on a separate occasion, the message "Tailgate Open" was displ... Read more
Incident date: Feb 7, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while stopped at a traffic light, the engine turned off and the instrument panel became inoperable. The vehicle was restarted; however, the failure persisted. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that on a separate occasion, the message "Tailgate Open" was displ... Read more
Incident date: Dec 24, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at various speeds, the steering wheel became stiff and difficult to steer to the left or the right. The power steering and check engine warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed with a corroded body ground strap. The error codes were cleared, and a test drive was pe... Read more
Incident date: Mar 31, 2025
This vehicle is subject to two open safety recalls for which no repair remedy is currently available from the manufacturer: 1. Recall 24V957 (24S78) Dec 20, 2024 involves the high-pressure fuel pump and powertrain control system. The recall states the fuel pump may fail and cause extended cranking/no start or loss of motive power while driving. Loss of motive power while in traffic or while towing... Read more
Incident date: Feb 21, 2026
My 2019 Toyota Camry LE has just started about 2 weeks ago. My windshield wipers go on by itself. I have seen a recall on this exact point but now can't find it now. A short somewhere.
Incident date: Sep 29, 2024
My vehicle started slowing down, check engine light came on, and then the vehicle went into limp mode. The vehicle won't go faster than 10-15 miles per hour. I had the accelerator and sensor replaced, but the vehicle won't start or move. My car is not running and hasn't run for over a year.
Incident date: Feb 24, 2026
The oil filter housing is known to leak, crack or break in standard weather conditions. This can be exacerbated by extreme climate or by simply storing the vehicle outside of a climate controlled area. The hazards posed start with the slow but continuous leak of engine oil from the housing down the transmission and driveline to the ground. This is an environmental hazard to ground water and plant ... Read more
Incident date: Feb 19, 2026
The passenger presence sensor is failing or failed because every time someone sit in there the airbag turns on and off repeatedly every 2-3 mins and gives a service airbag warning and if no one is sitting in the passenger seat then it just stays on. Could be really dangerous if a wreck happens while it’s glitching in the off mode and could cause death. Multiple people have had this problem with ... Read more
Incident date: Nov 20, 2023
According to our mechanic, our vehicle’s PCV system became clogged and it increased the pressure in our engine and caused the car’s rear main seal to rupture, leading to catastrophic oil loss, loss of power to the vehicle, and engine damage. In our case the entire engine needed to be replaced.
Incident date: Jan 1, 2026
When opening the driver door, it pops and sometimes won't close or open all the way because of the door check arm bracket.
Incident date: Feb 26, 2026
Unknown: overwhelming smell of fuel (fumes) inside the cabin. Dealer "repaired" the issue when newer. Car has same issue again but the Dealer has NO records of what was done to fix the problem. Exposed to these fumes cannot be good for driver nor passengers.
Incident date: Feb 26, 2026
The contact owns a 2023 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the vehicle was swaying back and forth. There was no warning light illuminated. The contact stated that the vehicle became inoperable and failed to properly switch lanes. The vehicle was taken to the dealer, where it was diagnosed and determined that the front and rear wheel alignment had failed and... Read more
Incident date: Feb 26, 2026
Windsheild experienced a thermal crack that followed the length of the windscreen defrost vent. The crack began at each end of the vent traveled up about 2 inches and went horizontally across to the other end of the vent. Outside temps were in the single digits and it was snowing. Windscreen defrost was on max in order to provide visibility.
Incident date: May 8, 2025
While the 2017 GMC Sierra was warming up via remote start, I noticed a smell of smoke as I walked by the passenger side of the truck. Then I heard a loud bang as I was walking around the rear of the truck. As I entered the truck from the driver's door I saw the back window, passenger side, shattered. The vehicle was then turned off. According to our dealership the vehicle was looked at under recal... Read more
Incident date: May 8, 2025
The contact owns a 2020 Honda Odyssey. The contact stated that while starting the vehicle, there were several unknown warning lights illuminated. The contact stated that several safety features were disabled during the failure. The vehicle was driven to a local dealer, where it was diagnosed, and determined that the front multi-purpose camera had experienced internal failures. The vehicle was repa... Read more
Incident date: May 8, 2025
The contact owns a 2020 Honda Odyssey. The contact stated that while starting the vehicle, there were several unknown warning lights illuminated. The contact stated that several safety features were disabled during the failure. The vehicle was driven to a local dealer, where it was diagnosed, and determined that the front multi-purpose camera had experienced internal failures. The vehicle was repa... Read more
Incident date: Feb 26, 2026
The Integrated Charging Control Unit (ICCU) failed on [XXX]. An electrical system warning light appeared on the dashboard as soon as I turned on the vehicle; a review of the diagnostic code via the Hyundai Bluelink app indicated that the vehicle was unsafe to drive. It was towed to Napleton's Hyundai service center in Urbana, Illinois. I was informed that the replacement parts were on a nationwid... Read more
Incident date: Feb 26, 2026
While driving with my ACC activated to 71MPH, I was pulled over by Mass state police and told that my speed was between 76-81MPH. I've since confirmed the statement of the officer to be accurate by comparing the displayed vehicle speed is lower than what's displayed on apps such as Waze and google maps. Citation [XXX] was issued by the officer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
Incident date: Feb 26, 2026
While driving with my ACC activated to 71MPH, I was pulled over by Mass state police and told that my speed was between 76-81MPH. I've since confirmed the statement of the officer to be accurate by comparing the displayed vehicle speed is lower than what's displayed on apps such as Waze and google maps. Citation [XXX] was issued by the officer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
Incident date: Feb 26, 2026
Dear Sir or Madam, I am submitting a formal safety complaint to the National Highway Traffic Safety Administration regarding my Kia Sorento. Over the past six months, this vehicle has required replacement of the engine, transmission control module (TCM), and the entire transmission. Although the engine and transmission were replaced at no cost to me, the extent of these major repairs within such ... Read more
Incident date: Sep 2, 2024
Dear Sir or Madam, I am submitting a formal safety complaint to the National Highway Traffic Safety Administration regarding my Kia Sorento. Over the past six months, this vehicle has required replacement of the engine, transmission control module (TCM), and the entire transmission. Although the engine and transmission were replaced at no cost to me, the extent of these major repairs within such ... Read more
Incident date: Nov 28, 2024
The truck is jumpy during stops. I get a low voltage code but the battery is fine I had it checked out. Reduced acceleration has been activated and after I turn the truck off it is fine. The check engine light comes on and turns off on it's on sometimes same day. I know there is a recall on certain 2022 Silverados but they told me this one wasn't on the recall. It did have one for the brake system... Read more
Incident date: Nov 28, 2024
The truck is jumpy during stops. I get a low voltage code but the battery is fine I had it checked out. Reduced acceleration has been activated and after I turn the truck off it is fine. The check engine light comes on and turns off on it's on sometimes same day. I know there is a recall on certain 2022 Silverados but they told me this one wasn't on the recall. It did have one for the brake system... Read more
Incident date: Feb 3, 2026
Dash display is delaminating and the issue is slowly spreading across the display. At some point safety information will not be visible. Problem started with what looks like drops of water below the screen layer.
Incident date: Feb 3, 2026
Was driving when the car seemed to lose power and would not accelerate and started shaking. Check engine light came on and got it read, the code indicated a misfire and other errors. There was no one local to fix it as we were out of town. So we replaced the plugs that were indicated and noticed how badly damaged they were. Vehicle started to drive better before stalling out again and replacing th... Read more
Incident date: Oct 20, 2024
My 2018 Ford Escape has experienced coolant intrusion into the engine cylinders, a known issue affecting this model year. The vehicle began misfiring and consuming coolant without external leaks. This is an engine defect Ford has known about since 2010, yet they continued to put this engine into their cars. I had bought this car less then a year ago, it had been in the shop more then I have had it... Read more
Incident date: Oct 20, 2024
My gmc sierra Denali 2022 equipped with the 6.2 motor locked up while I was driving pulling me out of the road.
Incident date: Oct 20, 2024
Bought truck from Carvanna with a open recall. Backup camera listed on description as couldn't remedy and also pictures of it not working. Took to friendship Ford for major repairs and asked them to fix recall. Wouldn't fix back up camera cause couldn't get to duplicate. Contacted my case worker corrina at carvanna executive resolution team told her they wouldn't fix the recall also sent her a vid... Read more
Incident date: Feb 25, 2026
One night the tailgate latch began clicking, locking and unlocking itself and then not latching closed, causing the inside light to remain on and the tailgate open indicator to display on the display panel. Then it just went dead and would not open at all, even if using the specific tailgate open key on the key fob. Then a few weeks later while driving on an empty street very slowly as I was turni... Read more
Incident date: Nov 13, 2025
DEFECT: Steering wheel fails to fully return to center after turns, consistently stopping 1/2-1 inch off-center. Minor steering adjustments stick and don't self-correct. Pronounced binding zone near center prevents smooth return. SYMPTOMS: After curves, wheel returns 80% but stops visibly off-center requiring manual correction. Minor lane adjustments stick and require counter-correction. Constant ... Read more
Incident date: Feb 24, 2026
ICCU failure after ~16k miles of ownership. Car cannot charge via AC charging and cannot charge the 12V battery.
Incident date: Feb 25, 2026
While driving the vehicle I received dash warnings of temperature rise. Pulled over and saw a large coolant leak coming from right side of engine compartment. Towed to dealership. Dealership informed me that coolant hose coming from heater core was routed by the manufacturer so that it rubbed on the frame. Dealer indicated problem persists on all vehicles and no given, other than replacing the hos... Read more
Incident date: Feb 25, 2026
ICCU failure at 5308 miles. heard a loud pop while driving and 12v warning system errors
Incident date: Nov 27, 2025
I took my car in for a safety recall for the bushing on the transmission. A short time after getting it back my cabin filled with smoke when I used the remote start. I had never had this problem until it came back from the dealer. so I stopped using the remote start! but after that the car's cabin began filling with acrid smoke whenever it idled for more than a minute. It now fills with smoke wh... Read more
Incident date: Dec 25, 2025
The ICCU unit failed. Limited speed and no charging capabilities. The Dealer has been informed and an appointment has been made 3 weeks out as they are too busy. The ICCU has not been inspected yet. No warning lamps or messages appeared before the problem started. After a loud POP or bang in the rear of the car 1 warning light appeared and 1 message. (See Attached) POP happened at 16:15 hrs on the... Read more
Incident date: Dec 25, 2025
The ICCU unit failed. Limited speed and no charging capabilities. The Dealer has been informed and an appointment has been made 3 weeks out as they are too busy. The ICCU has not been inspected yet. No warning lamps or messages appeared before the problem started. After a loud POP or bang in the rear of the car 1 warning light appeared and 1 message. (See Attached) POP happened at 16:15 hrs on the... Read more
NISSAN
PATHFINDER
(2014) - STRUCTURE
Feb 25, 2026
Incident date: Dec 17, 2025
The contact owns a 2020 Ram 1500. When the vehicle was purchased, the contact was informed that the vehicle was repaired under NHTSA Campaign Number: 22V904000 (STRUCTURE); however, the failure persisted. The contact stated that the tailgate failed to release as intended. The tailgate failed to open. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was ... Read more
NISSAN
PATHFINDER
(2025) - SUSPENSION
Feb 25, 2026
Incident date: Jan 9, 2026
The contact owns a 2018 Ford Explorer. The contact stated that while driving 35 MPH over a bump on a snowy road, there was an abnormal popping sound coming from the rear suspension, and the contact lost control of the vehicle. The contact stated that upon decelerating to 5 MPH, the contact was able to regain control of the vehicle and to pulled over to the side of the road. The vehicle was towed t... Read more
Incident date: Oct 1, 2025
This a second report following a visit to the dealer for system check. At that service, we were advised that no issues were identified, we were told that sunlight could cause the Subaru “EyeSight” system to disengage. Today, 25 February, the vehicle EyeSight system continues to disable and enable itself seemingly at random. This morning, we travelled on well marked roadways with overcast ski... Read more
Incident date: Feb 24, 2026
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while driving at 15 MPH, the vehicle lost automotive power and came to a stop in the middle of traffic. The check engine warning light was intermittently illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and the failure was associated with NHTSA Campaign: 18V524000 (Electrical Sy... Read more
Incident date: Sep 19, 2024
My entire engine and the right bank lifters failed. Thankfully, these issues didn't fail until my truck was parked in my garage. No warning lamps did not trigger until these issues started. There was no warning. I have been having engine issues with this truck dating back to 2022. I will include all documents showing the issues I've had in the past 3 years. I was informed by the dealer that this i... Read more
Incident date: Dec 18, 2025
The contact owns a 2026 Tesla Model Y. The contact stated that while driving approximately 70 MPH, there was a loud pop coming from the rear of the vehicle. The contact noticed that the glass on the passenger’s side had shattered, and glass had fallen inside the vehicle. The contact pulled over to the side of the road and noticed that there was no impact on the glass to cause it to shatter. The ... Read more
Incident date: Feb 20, 2026
The contact owns an Evenflo All4One. The contact received notification of NHTSA Campaign Number: 25C011000 (Child Seat;) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.