Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Dec 5, 2025
The steering is affected, and my vehicle is available for inspection at request. When engaging in longer highway drives (40+ minutes) and going at higher speeds (50mph+), the steering wheel starts to "stick" close to the center/0 degree mark when making small adjustments in lane (+/-1 to +/- 3 degrees from 0 degrees) or when moving between lanes. This means I have to pay special attention after ... Read more
Incident date: Dec 11, 2023
One time the car Just Lost power on the freeway and the e-card engine light came on and the cat Ran rugh and stalled and jerked hard almost causing me to cause a serious accident...I took it to vw and explained the severity and they bypassed that And installed a new water pump..2months later the same thing happened exactly to where I was very lucky and very upset...and took it to them once a... Read more
Incident date: Apr 1, 2023
My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack
Incident date: Dec 5, 2025
The vehicle’s forward collision warning / rear cross-traffic warning system is falsely detecting obstacles while I am driving down a normal residential driveway. The driveway has a gentle slope overall, with a slightly sharper angle right at the point where it meets the street. As I begin to move down the driveway—both in Drive and Reverse—the vehicle emits warning beeps and then suddenly an... Read more
Incident date: Dec 10, 2025
While driving, the power steering warning came on and the steering wheel became extremely tight, making it very difficult to turn. This has happened more than once, most recently on December 8, 2025. The loss of steering assist occurred while the vehicle was in motion and created a serious safety concern. The dealership retrieved diagnostic code C1250-52, which indicates an internal malfunction o... Read more
Incident date: Dec 10, 2025
Engine failure at 114k miles required replacement.
Incident date: Dec 10, 2025
Driving down the interstate 2 days in a row cruise control 72 mph and go into reduced engine power. I believe it is the EGR cooler as well as many other people’s are having the same issue.
NISSAN
PATHFINDER
(2024) — ELECTRICAL SYSTEM
Dec 10, 2025
Incident date: Mar 1, 2024
August 2024: Horn malfunction/failure. Pressed the car's horn, and it FAILED to produce the loud sound that it is SUPPOSED TO make to warn others of possible danger. It continued to not work and needed to be replaced for the third time. Part 96611-J9500 (Horn Assembly) was replaced for the THIRD time on this vehicle.
NISSAN
PATHFINDER
(2024) — POWER TRAIN
Dec 10, 2025
Incident date: Mar 1, 2024
The contact owns a 2024 Nissan Pathfinder. The contact stated that while driving at an undisclosed speed, the engine made abnormal sounds, and the vehicle stalled. No warning light was illuminated. Additionally, the vehicle jerked backwards while shifting from park(P) to drive(D), and the windshield wipers remained stuck in the middle of the windshield for three minutes after activation. The conta... Read more
NISSAN
PATHFINDER
(2024) — VISIBILITY/WIPER
Dec 10, 2025
Incident date: Mar 1, 2024
The contact owns a 2024 Nissan Pathfinder. The contact stated that while driving at an undisclosed speed, the engine made abnormal sounds, and the vehicle stalled. No warning light was illuminated. Additionally, the vehicle jerked backwards while shifting from park(P) to drive(D), and the windshield wipers remained stuck in the middle of the windshield for three minutes after activation. The conta... Read more
Incident date: Oct 27, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted and the "Service 4WD" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed, and the vehicle was diagnosed with a defective power transfer unit. Upon investigation, the contact ... Read more
Incident date: Jan 3, 2024
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, parts were not yet available for the recall repair. The contact stated that parts had not yet been available for six months. The contact was concerned that the vehicle could lose motive power while driving at 65 MPH. The contact stated that if the failure oc... Read more
Incident date: Jan 3, 2024
The sensor lights constantly come on and then the engine light comes on. When I got the engine light read, it says I need a new mass airflow sensor. I have replaced this sensor 3 times now and the air filter, the same issue is occurring over and over again. Every sensor light comes on and the car starts to decelerate while you are driving making it difficult to press the gas or accelerate to a hig... Read more
Incident date: Jan 3, 2024
The sensor lights constantly come on and then the engine light comes on. When I got the engine light read, it says I need a new mass airflow sensor. I have replaced this sensor 3 times now and the air filter, the same issue is occurring over and over again. Every sensor light comes on and the car starts to decelerate while you are driving making it difficult to press the gas or accelerate to a hig... Read more
Incident date: Aug 10, 2025
Oil light and check engine light came on and notification for poor oil pressure out of nowhere. Car started making weird sounds and acceleration was poor. One minute the car was fine and the next I had to tow it to the dealership to get it looked at. Over 2 months now and the issue isn’t resolved as the dealership hasn’t received the parts that they need to repair it.
Incident date: Sep 15, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The dealer stated that the part was not yet available. The contact stated that while the vehicle was idling, there was an abnormal clicking sound coming from the engine. The local dealer was contacted. The manufacturer was not made aware of the issue. The failure... Read more
Incident date: Nov 1, 2025
When trying to pull out into traffic from a stop there is a hesitation at times. I go to press on the accelerator and the truck does not always move. There seems to be a delay at times. Seem dangerous when pulling out into traffic. It has happened multiple times. No sure if it is the transmission or what.
Incident date: Nov 1, 2025
Greetings My vehicle has approximately 63k and the entire battery pack has already been replaced one time. Approximately 3-4 weeks ago I got a letter informing me that I can no longer fast charge and there is no remedy for this at this time. I work 1 hour away from my home, so I haven't been able to get to work in weeks. I asked for a buy back and they stated no. I asked Nissan's Consumer Aff... Read more
Incident date: Oct 1, 2022
The contact owns a 2016 Ford Taurus. The contact stated while reversing, the rear-view camera displayed a partial image. The contact stated that because of the failure while reversing, the contact had to keep turning around to see what was behind the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: ... Read more
Incident date: Oct 3, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was being serviced at a local car wash, the exterior roof rail rack detached. Upon further inspection, the front driver’s side A-pillar trim fractured, and water was lea... Read more
Incident date: Oct 3, 2025
Vehicle battery drains significantly after being charged, passenger wiper will not work impairing visibility, back up camera blurs and fails, bright lights would not turn on, I was in a huge rain storm unable to see. Inability to use level 3 charger is disallowing me to be able to use vehicle due to amount of time to charge and battery drain has caused me to be broken down requiring a tow twice du... Read more
Incident date: Oct 3, 2025
Vehicle battery drains significantly after being charged, passenger wiper will not work impairing visibility, back up camera blurs and fails, bright lights would not turn on, I was in a huge rain storm unable to see. Inability to use level 3 charger is disallowing me to be able to use vehicle due to amount of time to charge and battery drain has caused me to be broken down requiring a tow twice du... Read more
Incident date: Nov 1, 2025
The vehicle was driving and suddenly lost power, and started driving very slowly, almost causing an accident on the road. I checked for recalls and other vehicles like mine with the same years that have a recall about this issue, where a high-voltage battery shuts down, also, the back seat buckle does not work to buckle my kids
Incident date: Nov 1, 2025
My rogue is smelling like gas almost all the time and I am only getting 225-250 miles a full tank.
Incident date: Nov 1, 2025
My rogue is smelling like gas almost all the time and I am only getting 225-250 miles a full tank.
Incident date: Dec 7, 2025
The vehicle is relatively new 2019 and mileage is low 45000 car was humming for no reason for a day or two and its well maintained, today at busy thoroughfare it stalled at intersection of ave u and another street and was behaving erratically due to know manufacture defect of Toyota Transmission UA80E/F that causes sudden stall and thank god have. I stalled on highway it would have been a catastro... Read more
Incident date: Dec 3, 2025
Sunroof, shattered or exploded while driving on the highway, due to defect. nothing hit it to cause the breakage
Incident date: Dec 2, 2025
The rear brake pads have been replaced every year. The first time was on 3/11/23 at 15,080 miles. The second time was on 2/24/24 at 30,279 miles. The third time they were replaced was 2/28/25 at 42,731 miles. I took the car in again on 12/05/25 and the rear brake pads needed to be replaced again. This is not normal wear and tear. The dealership told me it's a known issue and Infiniti isn't doing a... Read more
Incident date: Aug 10, 2021
My back up camera glitches out where it works one moment and then it doesn’t an I get a message says that the back up camera doesn’t work to call dealership.
Incident date: Aug 10, 2021
The contact owns a 2021 Nissan Rogue. The contact stated that after starting the vehicle and then turning off the vehicle and entering the residence, the contact then attempted to restart the vehicle, and the vehicle failed to restart. Several unknown warning lights were illuminated. The contact was unable to roll down the windows. The contact was assisted with jumpstarting the vehicle. The vehicl... Read more
Incident date: Aug 10, 2021
The contact owns a 2021 Nissan Rogue. The contact stated that after starting the vehicle and then turning off the vehicle and entering the residence, the contact then attempted to restart the vehicle, and the vehicle failed to restart. Several unknown warning lights were illuminated. The contact was unable to roll down the windows. The contact was assisted with jumpstarting the vehicle. The vehicl... Read more
Incident date: Dec 2, 2025
I was driving down the highway with my children to see a movie when my trucks check engine light came on and started surging and losing power we were struggling to drive 5 mph on the shoulder of the road to make it to the closest exit ramp for a safe place to stop. We were able to make it to the ramp but couldn't exit completely because it was an up hill grade. The vehicle was towed to the dealer ... Read more
Incident date: Dec 2, 2025
Shortly after purchasing the vehicle, the airbag warning light illuminated. I took the vehicle to a Nissan dealership in Texas for diagnosis. The technician confirmed that the airbag fault was present before the vehicle was sold to me. According to the diagnostic records, the selling dealer (Kelly Nissan in Oak Lawn, Illinois) had previously scanned the airbag system, identified an airbag fault co... Read more
Incident date: Dec 2, 2025
Shortly after purchasing the vehicle, the airbag warning light illuminated. I took the vehicle to a Nissan dealership in Texas for diagnosis. The technician confirmed that the airbag fault was present before the vehicle was sold to me. According to the diagnostic records, the selling dealer (Kelly Nissan in Oak Lawn, Illinois) had previously scanned the airbag system, identified an airbag fault co... Read more
Incident date: Oct 23, 2025
The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. In addition, the “Service Stabili-trak” message was displayed, and the “Power Steering Failure” warning light was illuminated. The contact held the steering wheel tightly and pulled on the steering wheel, preventing the veh... Read more
Incident date: Oct 24, 2025
While driving my 2021 Audi Q5, the vehicle experienced a sudden transmission disengagement without warning. The vehicle behaved as if it had shifted into neutral while in motion. When this occurred, pressing the accelerator produced no response — the engine would not rev and the vehicle would not accelerate. This created a serious safety risk as it occurred during normal driving conditions and c... Read more
Incident date: Nov 20, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving at an undisclosed speed and approaching a stopped vehicle, the Forward Collision Avoidance: Automatic Emergency Braking system failed to engage, and the driver needed to depress the brake pedal at the last minute to stop the vehicle. The contact performed a test of the automatic emergency braking system... Read more
Incident date: Oct 9, 2025
since purchase the car when holding steering straight veers to the left into oncoming traffic. vehicle has been to service 9x work on the subframe was completed at the first go..significant work that VW Corporate could not explain on a new car coming off the line. attempts since from most recent road force 4 wheel balance. car still pulls to the left. VW corporate was notified we would like a ... Read more
Incident date: Dec 31, 1969
BMW 2021 X5 Engine starter failed. BMW South Miami dealership troubleshooting found the starter motor faulty and replaced it. This failure is NOT part of the current starter recall for BMW X5. (25V644000) My X5 maufactured date is June of 2021. I purchased the X5 In July of 2021. I paid $2166.35 for repairs and I am seaking a refund.
Incident date: Dec 31, 1969
Transmission Issue - The CVT transmission slips during acceleration and causes the car to lose power. It hesitates, revs high, and sometimes jerks when slowing or speeding up. This creates unsafe driving conditions. Electrical Issue -The electronics intermittently shut off, screen goes black, and warning lights appear. These issues occur while driving and affect vehicle control. It’s a safety ha... Read more
Incident date: Dec 10, 2024
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact sta... Read more
Incident date: Dec 5, 2025
For the past year I keep having to replace the catalytic converter, ignition coils and spark plugs every 2/3months. I just replaced the catalytic converter in October with a tune up. A month later had to replace spark plugs.
Incident date: Jul 8, 2025
The recall was issued over a year ago and still no remedy.
Incident date: Nov 25, 2024
Odometer Fraud. The contact purchased a 2015 Honda Civic. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a private sale. At the time of the purchase, the mileage was approximately 76,000. It was later discovered that the mileage on the title was 193,000. The contact became aware of fraud after receiving a letter from the State that their records indicate... Read more
Incident date: Dec 7, 2025
TACOMA FRAME IS RUSTING AND SO ARE OTHER KEY COMPONENTS OF THE FRAME, SUPER WHITE PAINT IS ALSO CHIPPING IN VARIOUS LOCATIONS SUCH AS FRONT BUMPER AND DOOR FRAMES
Incident date: Dec 7, 2025
I parked my 2025 Nissan Rogue in my attached garage on Thursday night. I went into the garage on Sunday evening and saw that the rear windshield had shattered. The perimeter of the windshield had pieces missing, those were on the garage floor behind the car. At this point the glass was still attached. However, I needed to retrieve an item inside the car. When I gently closed the door, a chunk of... Read more
Incident date: Nov 14, 2025
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at 30 MPH and depressing the accelerator pedal, the vehicle lost power. The check engine warning light was illuminated. Neither an independent mechanic nor the dealer was contacted. The contact waited thirty minutes, and the vehicle started to operate as intended. The contact stated that the failure had occurred on se... Read more
Incident date: Nov 14, 2025
I rear ended another vehicle and my airbags did not deploy.
Crash
3 injured
Incident date: Nov 14, 2025
I rear ended another vehicle and my airbags did not deploy.
Crash
3 injured
Incident date: Dec 7, 2025
The contact’s son owns a 2015 Dodge Dart. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 121,000.