Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Mar 2, 2026
We were on a funeral procession when suddenly the car accelerated at a very high speed and hit the end of guard rail head on. My wife on the passenger side and two people at the back were all taken to the emergency room. I got pinned on the steering column and taken out via the roof. I had severe abrasions on both legs, wife has 3 broken ribs,the 2 passengers suffered whiplash and complains of che... Read more
Crash
4 injured
Incident date: Mar 2, 2026
We were on a funeral procession when suddenly the car accelerated at a very high speed and hit the end of guard rail head on. My wife on the passenger side and two people at the back were all taken to the emergency room. I got pinned on the steering column and taken out via the roof. I had severe abrasions on both legs, wife has 3 broken ribs,the 2 passengers suffered whiplash and complains of che... Read more
Crash
4 injured
Incident date: Mar 2, 2026
As per recall notice received from Vinfast, I took my car to Service center for mandatory software upgrade on Jan 19 2026. It has been 46 days till now and I still don't have te car . Software upgrade has been having issues and all installed cameras were replaced but still software is not working as desired. There is no ETA on completion of the job and I have lost confidence in company's ability ... Read more
Incident date: Oct 27, 2025
An incident that occurred while Full Self-Driving (FSD) was engaged. During the drive, the vehicle unexpectedly steered toward the curb while making a right turn. I was actively monitoring the vehicle and immediately took control of the steering, but the vehicle still made contact with the curb. After the incident, the vehicle developed steering misalignment, vibration while driving, and abnorma... Read more
Incident date: Oct 27, 2025
An incident that occurred while Full Self-Driving (FSD) was engaged. During the drive, the vehicle unexpectedly steered toward the curb while making a right turn. I was actively monitoring the vehicle and immediately took control of the steering, but the vehicle still made contact with the curb. After the incident, the vehicle developed steering misalignment, vibration while driving, and abnorma... Read more
NISSAN
PATHFINDER
(2024) - VISIBILITY/WIPER
Mar 3, 2026
Incident date: Dec 31, 1969
My 2022 Tesla Model 3 experienced a heat pump compressor failure at approximately 89,457 miles. Tesla Service Center diagnosed an internal failure in the heat pump system. The heat pump system controls cabin heating, windshield defrosting, and thermal management for the vehicle. When the system failed, the vehicle lost heating and proper defrost capability. This can impair windshield visibility du... Read more
NISSAN
PATHFINDER
(2024) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Dec 31, 1969
My 2022 Tesla Model 3 experienced a heat pump compressor failure at approximately 89,457 miles. Tesla Service Center diagnosed an internal failure in the heat pump system. The heat pump system controls cabin heating, windshield defrosting, and thermal management for the vehicle. When the system failed, the vehicle lost heating and proper defrost capability. This can impair windshield visibility du... Read more
NISSAN
PATHFINDER
(2024) - ELECTRICAL SYSTEM
Mar 3, 2026
Incident date: Dec 31, 1969
My 2022 Tesla Model 3 experienced a heat pump compressor failure at approximately 89,457 miles. Tesla Service Center diagnosed an internal failure in the heat pump system. The heat pump system controls cabin heating, windshield defrosting, and thermal management for the vehicle. When the system failed, the vehicle lost heating and proper defrost capability. This can impair windshield visibility du... Read more
Incident date: Jan 20, 2026
I was driving with traffic in a 35 mph zone on a moderately busy street. I got the alert to brake and did so immediately. I collided with the Jeep in front of me. The airbags did not deploy. The front hood of the car tented and a fire immediately broke out under the hood. When a policeman arrived he attempted unsuccessfully to put out the fire with a fire extinguisher. The fire was eventually... Read more
Crash
Fire
Incident date: Sep 20, 2024
Since the truck was updated under the recal N242435631, the camera system guidelines no longer work, which is a feature that was sold as part of the the vehicle. This system no longer works and I fear there are other safety systems that may no longer work. GM is refusing to fix the software issues that were caused by this recall update.
Incident date: Sep 20, 2024
Since the truck was updated under the recal N242435631, the camera system guidelines no longer work, which is a feature that was sold as part of the the vehicle. This system no longer works and I fear there are other safety systems that may no longer work. GM is refusing to fix the software issues that were caused by this recall update.
Incident date: Feb 28, 2026
The contact owns a 2018 BMW X1. The contact stated that while driving approximately 40 MPH, the check engine and engine overheating warning lights became illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the water pump needed to be replaced. The contact had an older BMW that had experienced the same failure, and the vehicle was included in NH... Read more
Incident date: Feb 28, 2026
The contact owns a 2018 BMW X1. The contact stated that while driving approximately 40 MPH, the check engine and engine overheating warning lights became illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the water pump needed to be replaced. The contact had an older BMW that had experienced the same failure, and the vehicle was included in NH... Read more
Incident date: Nov 17, 2025
Automatic transmission slips and shutters/shakes when accelerating and going from a complete stop. Vehicle is not drivable long distances as the issue gets worse as the car heats up. No codes or sensors are indicating a problem. This is an ongoing problem despite having the transmission rebuilt. Issues first started a year ago and have been progressively getting worse.
NISSAN
PATHFINDER
(2015) - VEHICLE SPEED CONTROL
Mar 3, 2026
Incident date: Sep 26, 2025
On March 2nd 2026, while operating my 2025 Ford Explorer ST at highway speeds of approximately 78 MPH, the vehicle experienced a sudden, uncommanded shift from Drive into Neutral. This resulted in an immediate and total loss of motive power in live traffic, creating a life-threatening safety hazard as I was unable to maintain speed or accelerate away from surrounding vehicles. Notably, the dashboa... Read more
Incident date: Feb 22, 2026
There is an unresolved body corrosion recall that has not been addressed in over a year, despite receiving an invoice from the dealership. I will attach the invoice that lists all the parts ordered for the remedy of this recall.
Incident date: Feb 22, 2026
The contact owns a 2020 Mitsubishi Outlander Sport. While driving at an undisclosed speed, the vehicle stalled and failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was restarted, but the failure persisted after driving for more than an hour. The vehicle was taken to an independent mechanic and a dealer, but the cause of the failure was not yet determined.... Read more
NISSAN
PATHFINDER
(2025) - ENGINE
Mar 3, 2026
Incident date: Jan 20, 2026
The contact owns a 2022 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the vehicle sputtered and nearly stalled. The contact turned off and restarted the vehicle; however, the failure persisted. Additionally, the fuel gaug... Read more
NISSAN
PATHFINDER
(2025) - FUEL SYSTEM, GASOLINE
Mar 3, 2026
Incident date: Jan 20, 2026
The contact owns a 2022 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the vehicle sputtered and nearly stalled. The contact turned off and restarted the vehicle; however, the failure persisted. Additionally, the fuel gaug... Read more
NISSAN
PATHFINDER
(2025) - TIRES:SIDEWALL
Mar 3, 2026
Incident date: Jan 20, 2026
I have 23k miles on the vehicle and the tires have prematurely failed. I have gone to Toyota and they have referred me to Falken as they do not handle tire wear issues. In reviewing with Falken, this is a common issues with Toyota and they are blaming the fact that Toyota sold the Tundra's out of alignment to customer, resulting in significant tire wear on outer edges and on flat surface tread of ... Read more
Incident date: Oct 7, 2025
The contact owns a 2017 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera intermittently failed to display an imag... Read more
Incident date: Mar 1, 2026
I am reporting two severe 'phantom braking' incidents involving my Tesla vehicle while driving without autopilot. In both instances, the vehicle initiated hard emergency braking on a high-speed roadway with no obstacles, pedestrians, or vehicles in my path. This sudden, uncommanded deceleration created an immediate risk of a rear-end collision from following traffic. Incident 1: November 2025 a... Read more
Incident date: Mar 1, 2026
I am reporting two severe 'phantom braking' incidents involving my Tesla vehicle while driving without autopilot. In both instances, the vehicle initiated hard emergency braking on a high-speed roadway with no obstacles, pedestrians, or vehicles in my path. This sudden, uncommanded deceleration created an immediate risk of a rear-end collision from following traffic. Incident 1: November 2025 a... Read more
Incident date: Feb 27, 2026
The CEL light came on and when it was checked by a Ford Dealership, they said there was coolant intrusion and the engine block or entire engine needs to be replaced. Evidently this is a well known problem at Ford but they never let me know, never issued a recall, and now I have to replace an entire engine instead of just some part. The cost of replacement is as much as the car is worth.
NISSAN
ROGUE SPORT
(2017) - STEERING
Mar 2, 2026
Incident date: Jul 1, 2025
Tire rods and suspension failed vehicle is unsafe to operate .
Incident date: Mar 2, 2025
I am getting P0101 and P0102 error code related to mass or volumn air flow sensor
Incident date: Mar 1, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated that the wheels on the vehicle were not what was listed in the description of the vehicle. The vehicles installed on the vehicle were 17-inch wheels instead of the 18-inch wheels listed as the original equipment for the vehicle. The contact was concerned that the difference between the OEM wheels and the wheels installed on the vehicle co... Read more
Incident date: Feb 19, 2026
The contact owns a 2022 Ram 1500. The contact stated that while driving at 42 MPH, the vehicle lost motive power and shut off. The driver pulled over safely and shifted into park(P), but the vehicle was difficult to restart. Several unknown warning lights were illuminated after the failure. On another occasion, while driving at an undisclosed speed, the vehicle shut off and was difficult to restar... Read more
Incident date: Mar 2, 2026
Noticed smoke in rear view mirror while driving at 65 mph. Towed to repair facility. Engine has a piston rod broken and pushed through the block.
NISSAN
PATHFINDER
(2025) - SERVICE BRAKES, HYDRAULIC
Mar 2, 2026
Incident date: Oct 12, 2025
The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more
NISSAN
PATHFINDER
(2025) - ENGINE
Mar 2, 2026
Incident date: Oct 12, 2025
On Wednesday February 4, 2026 my car began to shake and shudder and almost stall out and the check engine light came on again. I had just gotten my car back from Burlington Hyundai the day before for the same problem. I drove it straight to the dealership for service. This time, they said it was a problem with the EGR system. They replaced some things and I got my car back on Friday February 13, 2... Read more
Incident date: Feb 27, 2026
The contact owns a 2016 Honda Pilot. The contact stated that the rear-view camera displayed a blank or blue image while in reverse(R). In addition, there was an abnormal scrambling sound coming from the radio before the radio failed to operate as needed. The contact stated that other electrical features failed to operate as needed. Additionally, the contact stated that an abnormal, burning odor wa... Read more
Incident date: Feb 27, 2026
The contact owns a 2016 Honda Pilot. The contact stated that the rear-view camera displayed a blank or blue image while in reverse(R). In addition, there was an abnormal scrambling sound coming from the radio before the radio failed to operate as needed. The contact stated that other electrical features failed to operate as needed. Additionally, the contact stated that an abnormal, burning odor wa... Read more
Incident date: Feb 27, 2026
On October 8, 2025, my car's tachometer started to dip and my car began to shake like it was going to stall as I approached a traffic light. The check engine light came on. I was close to my destination (about a 1/4 mile) so I drove to the parking lot and turned off the car. I started it again and the check engine light turned off and the car was running fine. On October 13, 2025, I took my car i... Read more
Incident date: Feb 28, 2026
2 different issues- 1st issue was Ford factory fuel filter leaked at a seam. Resulting in fuel loss all over engine! 2nd issue is fuel filter inlet line retaining clip comes unclipped on its own resulting in fuel loss all over the engine. Both incidents happened during long distance travel which also resulted in several gallons of fuel drenching whole undercarriage of vehicle.
Incident date: Feb 27, 2026
The vehicle has now experienced two complete electronic system failures while driving at approximately 45 miles per hour. During both events, all dashboard warning lights illuminated, and I lost power steering and brake assist. The engine remained running during the failure, but vehicle control systems were disabled. The first repair was documented as a disconnected electrical component, but th... Read more
NISSAN
PATHFINDER
(2023) - POWER TRAIN
Mar 2, 2026
Incident date: Mar 2, 2026
I had my 2021 F-150 into the local ford dealership not even a year ago due to a shifting issue. I was on the interstate and passing a car in the passing lane on the interstate and my truck shifted so hard I thought I lost something and then kinds lost power for a minute. The dealership ran a test on it, and it failed. It was some type of valve that was bad I guess ford and GM are having the issue.... Read more
NISSAN
PATHFINDER
(2023) - SERVICE BRAKES
Mar 2, 2026
Incident date: Mar 2, 2026
Parking brake fault service required, release parking brake messages when brake is not engaged.
Incident date: Feb 25, 2026
While driving, the vehicle displayed a 'Drivetrain malfunction' warning on the dashboard and began jerking. I safely pulled over and turned off the vehicle. Immediately after stopping, there was a distinct, strong electrical burning smell coming from the engine compartment. The vehicle was inspected by an authorized BMW dealership. The dealer diagnosed a catastrophic failure of the starter motor. ... Read more
Incident date: Oct 24, 2025
I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fract... Read more
Incident date: Feb 28, 2026
#1 ) el motor presento esta fallas en las 98mil millas, el motor empezó con un alto consumo de aceite de 5 cuartos de aceite cada 3 mil millas, en repetidas ocasiones estábamos de viaje junto a mi familia, mi esposa, [XXX]. Un dia Hicimos una para frente a un semáforo, y en seguida el vehículo empezo a tirar una gran cantidad de humo blanco por la salida de los escapes, mis hijas entraron en p... Read more
Incident date: Feb 27, 2026
Land Rover's refusal to provide resolution to their Safety REcall DO019, or NHTSA 25V-514 according to their own guidelines. See attached letter.
Incident date: Feb 28, 2026
The motor went to knocking and lost power. Cost us about 3500. To fix. Lifters went down cam went down which caused major motor knock and loss of payer
Incident date: Feb 28, 2026
The instrument cluster is is not working. I am unable to see how much gas is in the vehicle nor am I able to see any critical warnings for the vehicle
Incident date: Feb 27, 2026
My car’s power system is totally off twice suddenly ( around 4:00pm & 8:30pm) when I completely stop at the traffic light. Cannot re-start the car, cannot open the rear doors, cannot turn on the emergency light to warn other cars. After waiting for a a few minutes, the power is back, I can start my car again When my car totally loss power at 8:30pm and cannot turn on the emergency light at ... Read more
Incident date: Feb 28, 2026
brake booster that was a recall that toyota said expired in 2020 when i bought the vehicle and the toyotal dealer didnt inform me of the recall to fix it said everything was fine when it was not, i had a dc inverter sensor brake booster issues and now it ills off my 12volt battery every time i put one in lasts about 1 mth, upset dealer never told me this wjhen took in tel me any recalls or probelm... Read more
1 injured
NISSAN
PATHFINDER
(2022) - ENGINE
Feb 28, 2026
Incident date: Jul 23, 2025
Subject: Safety Defect Report – B58TU Oil Pump Failure Causing Sudden Vehicle Disablement I am submitting a safety defect report regarding BMW vehicles equipped with the B58 Technical Update engine, primarily model years 2019 to 2021 including 340i, 440i, 540i, X3 M40i, and Toyota Supra models using this engine variant. These vehicles utilize a variable displacement oil pump that contains an i... Read more
Incident date: Feb 26, 2026
My car (Kia EV6) suddenly stopped charging with Level 1 and Level 2 charging. I brought it to the Kia dealership and it was diagnosed ICCU failure. ICCU was swapped and the car is charging again.
Incident date: Jan 31, 2026
Drove 50 miles. Charged car at a supercharger. Unplugged car normally. Pushed start normally. Heard a light “pop” sound. Car would drive but with low acceleration. Warning lights came on. Then bright “stop now” lights and beeping. Then it died in the parking lot and would not start at all.
Incident date: Feb 27, 2026
Drove 50 miles. Charged car at a supercharger. Unplugged car normally. Pushed start normally. Heard a light “pop” sound. Car would drive but with low acceleration. Warning lights came on. Then bright “stop now” lights and beeping. Then it died in the parking lot and would not start at all.