Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Nov 28, 2025
*High Voltage Battery defect/failure - this is what was believed to be the issue when it was towed to the dealership. What is left of it is available for inspection at the dealership for now, however the insurance may take it to a salvage yard since the fire department finished their investigation. *While at the dealership after they spent the day trying to recreate what happened they parked it a... Read more
Fire
Incident date: Nov 28, 2025
*High Voltage Battery defect/failure - this is what was believed to be the issue when it was towed to the dealership. What is left of it is available for inspection at the dealership for now, however the insurance may take it to a salvage yard since the fire department finished their investigation. *While at the dealership after they spent the day trying to recreate what happened they parked it a... Read more
Fire
Incident date: Dec 14, 2025
The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported t... Read more
Incident date: Dec 14, 2025
Started the car and then the engine caught fire. Front of the car is completely charred and fire had to be put out by the fire department. Car is totaled now. This complaint has been raised with Nissan Consumer Affairs.
Fire
Incident date: Dec 14, 2025
Rear door trim came loose and fell off while driving. Had the service department at the local dealership look at the missing trim on the rear of the car and they noticed multiple of the plastic clips holding the trim on the rear were broken and remained in the area where the trim was attached.
Incident date: Dec 15, 2025
The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.... Read more
Incident date: Dec 15, 2025
The Airbag is coming on off every day . 12/15/2925 Acura John Eagle dealer want me to pay the repair they said I don’t have the recall . I may bring car to home without repairing airbag. Please help me.with the recall letter for airbag I apreaciate. Ha
Incident date: Dec 15, 2025
the front collision detection system frequently stops working, especially when there is wet weather. The little light on the dash comes on that shows it's not working. ALSO. My car has a serious battery issue that is not related to the fast-charging issue with the current recall. The battery frequently loses charge while driving, and I have to cut trips short and head home in "turtle mode".
Incident date: Aug 6, 2025
First year of ownership rear engine needed to be replaced. The car literally stopped where I was on the road and had to be towed to dealer. It took a month to get the motor replaced. After that, my car stopped while I was leaving my house driving it out of my driveway. There were red warining lights and sounds and then it just suddenly died seconds later. It had to be towed to the dealer. Th... Read more
Incident date: Aug 6, 2025
EGR VALVE HAD GONE OUT - WOULD NOT ALLOW CAR TO START / WHEEL BEARINGS HAD GONE OUT BEFORE RECOMMENDED TIME TO REPLACE / WHEN REPLACING WHEEL BEARINGS CVT SHAFTS WERE STRIPPED FROM MANUFACTURER - SO WAS FORCED TO CHANGE THEM ALSO / ALSO HAD TO CHANGE STRUTS / WAS TOLD BY A MECHANIC THAT THERE IS TOO FEW OF MILES ON CAR TO HAVE TO SPEND THIS MUCH MONEY ON REPAIRS.
Incident date: Dec 11, 2025
On June 20, 2025, my 2023 Toyota Tacoma (VIN [XXX] ed a sudden loss of effective braking during normal driving conditions (dry roadway, clear weather). The vehicle was being driven by my adult son. While slowing for a turn, the instrument cluster displayed a Pre-Collision System (PCS) malfunction warning and a Vehicle Stability Control (VSC) warning. The Driver applied the brake pedal contin... Read more
Incident date: Dec 11, 2025
The first time the errors (front collision, traction control/slippery road) happened, I was driving my 2019 Nissan Kicks on a dry night in October (10/23). I was going down a medium sized hill with my breaks slightly engaged, about to run into my apartment complex. There was no one in front of me. Lights lit up with an error that said 'Malfunction: See Owner's Manual.' When I went to back into my ... Read more
Incident date: Sep 5, 2025
I leased a new 2024 Jeep Wrangler Sahara from Gengras CJDR in Fairfield, CT. I received two catastrophic recall notices from Jeep on Nov. 24th, 2025 and was notified of a third catastrophic recall when speaking to Jeep Customer Care on Nov. 25th, 2025. The first recall notice, # 68C/NHTSA25V-741, pertains to the car's high voltage battery. The HV battery in my vehicle "may become damaged during ... Read more
Incident date: Sep 5, 2025
The contact owns a 2019 Nissan Kicks. The contact stated that while driving at slow speeds, the check engine warning light illuminated, and the vehicle stalled. After restarting the vehicle, the vehicle immediately hesitated while accelerating. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the Mass Air Flow Sensor was faulty and needed to be replaced. The... Read more
Incident date: Dec 13, 2025
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that when the vehicle was started, the rear sliding glass defroster element overheated. The contact was unsure but thought that the defroster had activated independently. The contact stated that the heating element had caught fire, burned a hole through the weather stripping, and shattered the rear sliding glass. The contact exti... Read more
Fire
Incident date: Dec 15, 2025
Rear view camera under Ford recall 25SA9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.
Incident date: Dec 8, 2025
Right sliding door will not open or close automatically. It beeps and warning light “right sliding door problem” displays. Door has to be manually opened or closed by using the exterior handle. There is resistance when trying to manually close the door and it won’t fully latch.
Incident date: Dec 8, 2025
My skid mark symbol comes on, does not go off until 2or 3 days later. My Nissan will not accelerate over 20 miles per hour. I have had mu vehicle checked several times at the Grainger Nissan dealership several times within the past 4 years after they installed a new transmission. They found and corrected other issues, but not what causes the traction lights to come on and decrease speed causing me... Read more
Incident date: Dec 10, 2025
First off the truck my father and I purchased was a brand new LT 1500 model with v6 engine and 4 wheel drive from Bill Defouw Chevrolet Lafayette, IN In 2020 I contacted the sheriff's department because the vehicle we had purchased had been stolen and switched out with another truck that had a non matching stamped vin on the frame underneath and nothing else matched with photos of proof did not ... Read more
Incident date: Dec 9, 2025
This is a follow-up to my previous complaint. My 2024 Jeep Grand Cherokee continues to show safety-related system failures that have not been addressed by the dealership or Stellantis. The main new issue is a malfunction in the regenerative charging system. I have this feature turned OFF, yet the vehicle continues to engage regenerative charging while driving. This indicates a failure in the syste... Read more
Incident date: Dec 9, 2025
Don't really know the truck was running fine doing great and then all of a sudden started acting up they run a diagnostic on it and said it was the EMC was bad and I don't understand why because everything was fine on it
Incident date: Dec 1, 2025
I got the car was running good week or 2 later I see the oil light flash after my oil change I go back top it off repeat the cycle almost weekly burning losts of oil then I get a code p1326 for a knock sensor same day car go into limp mode no power rpm won’t go over 2 car won’t go over 60-65 I park it go outside to take it to the dealership next day it ain’t start I haven’t had the car 4 m... Read more
NISSAN
PATHFINDER
(2023) — EXTERIOR LIGHTING
Dec 13, 2025
Incident date: Sep 22, 2025
On [XXX], my 2024 Volkswagen Tiguan SEL R-Line AWD (VIN: [XXX] ) was damaged in a deer collision, requiring replacement of the right headlight assembly (P/N 5NL941114D/E, adaptive IQ.Light matrix with turning signal). The part was ordered June 9, 2025, via New Motors VW (Erie, PA) but remains on national backorder with no ETA (dealer confirms not even "top 25" priority). The vehicle has been undr... Read more
Crash
NISSAN
PATHFINDER
(2023) — SEATS
Dec 13, 2025
Incident date: Sep 22, 2025
Premature wear on rear brakes and dealers tells there fine each time I’ve taken it in for service I don’t think they even test driven the car is shakes and vibrates when you brake at speeds higher than 30-40 mph. They advised me the battery needs replacing on the last service that it’s showing some sort of signs that needs to be replaced. The heated seats on the passenger side just stopped w... Read more
NISSAN
PATHFINDER
(2023) — ELECTRICAL SYSTEM
Dec 13, 2025
Incident date: Sep 22, 2025
Premature wear on rear brakes and dealers tells there fine each time I’ve taken it in for service I don’t think they even test driven the car is shakes and vibrates when you brake at speeds higher than 30-40 mph. They advised me the battery needs replacing on the last service that it’s showing some sort of signs that needs to be replaced. The heated seats on the passenger side just stopped w... Read more
Incident date: Dec 12, 2025
When slowing down and then accelerating OR coming to a stop on an incline and then gassing it, the truck will stall for 1-2 seconds and then launch off. This has almost caused a wreck multiple times as I get stuck in the roadway for 1-2 seconds before being able to cross the lane and complete my turn. The dealership has said they've heard of the issue but could not duplicate it. No dashboard li... Read more
Incident date: Dec 11, 2025
I just had 2 tires replaced and on the way home I hit a pothole both front air shocks failed. I filed a claim and the insurance company won’t pay out either. Normal wear and tear does not make both air shocks failed.
Incident date: Dec 12, 2025
Known issue with the front timing cover leaking. confirmed by Dealer and local repair shop that it is an issue they see on these engines all the time and is a manufacturing problem.
Incident date: Dec 12, 2025
Back windshield exploding on its own with use of defroster!
Incident date: Dec 10, 2025
The contact owns a 2024 Subaru Crosstrek equipped with Falken Tires, Tire Line: Ziex ZE001A A/S, Tire Size: 225/55/R18, DOT Number: (N/A). The contact stated while driving 65 MPH, the front driver's side of the vehicle suddenly lowered. The contact was able to coast to the side of the road, where the contact became aware that the side wall of the front driver's side tire had blown out in 5 differe... Read more
NISSAN
PATHFINDER
(2016) — PARKING BRAKE:ELECTRICAL
Dec 12, 2025
Incident date: Sep 1, 2025
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at slow speeds, the Automatic Parking Brake erroneously activated, and the vehicle suddenly stalled. The contact shifted to park(P) and restarted the vehicle. The check engine warning light illuminated, and the engine Auto START/STOP message was displayed. The contact stated that the failure had occurred on several occasions. ... Read more
Incident date: May 19, 2025
The contact owns a 2021 Buick Encore GX. The contact stated while depressing the brake pedal to make a right turn, there was an abnormally loud popping and scrapping sound coming from underneath the vehicle. The contact pulled over to the side of the road. Upon exiting and inspecting the vehicle, the contact became aware that the exhaust manifold had detached from the vehicle. The vehicle was driv... Read more
Incident date: Nov 19, 2025
The contact owns a 2019 Nissan Kicks. The contact stated that while driving at various speeds, the ABS warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the dealer determined that the ABS module needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The manufacturer was informed of the failure an... Read more
Incident date: Nov 19, 2025
The contact owned a 2017 Nissan Sentra. The contact stated that while driving 45 MPH and coasting to the right around a curve, after completing the maneuver, the accelerator was depressed, the cruise control was set at 48 MPH, and the steering wheel was turned to the left but independently turned all the way to the right. The contact stated that the vehicle had experienced a failure with the steer... Read more
Crash
1 injured
Incident date: Nov 19, 2025
The contact owned a 2017 Nissan Sentra. The contact stated that while driving 45 MPH and coasting to the right around a curve, after completing the maneuver, the accelerator was depressed, the cruise control was set at 48 MPH, and the steering wheel was turned to the left but independently turned all the way to the right. The contact stated that the vehicle had experienced a failure with the steer... Read more
Crash
1 injured
Incident date: Dec 11, 2025
Collision mitigation braking system malfunctioned while pulling into a chic fil a parking lot at approximately 1800 on 12 December 2025. Entering the parking lot with a right hand turn, a car was exiting the parking lot and pulling up to their stop sign at the same time I was entering. Me and my wife were both in the car when the Honda crv we were in decided to absolutely slam on the breaks for no... Read more
Incident date: Dec 11, 2025
The contact owns a 2019 Kia Optima. The contact stated that the catalytic converter was previously replaced. The contact stated that while driving at 60 MPH, two weeks later, the check engine warning light illuminated, and the vehicle started misfiring. The contact drove to the residence. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine needed... Read more
Incident date: Dec 5, 2025
On 3 separate occasions, while idling, the engine will sputter as if it’s about to cut off. The RPM will rise and fall and the engine will rev up and down and finally it will quiet down. Once the light is green, It is able to drive as normal. At the next light the same thing happens and the engine revs up and down sounds like it’s about to die. At a certain point the car will lose propulsion,(... Read more
Incident date: Sep 30, 2025
The headlights continously and irregularly flicker between high and low beam while driving at night. I have no control over it and cannot turn off the high beams when they activate. This is highly annoying to drivers ahead me, as they believe I am trying to get their attention (or be obnoxious). In these times and the legalization of open carry weapons in the state of Florida, this can be highly d... Read more
Incident date: Sep 30, 2025
The vehicle is affected by manufacturer recall R25C8 (NHTSA 25V-655), which identifies a risk of battery overheating and potential fire during fast charging. The recall instructs owners not to use Level 3 (DC fast) charging because the vehicle’s battery system may enter a failsafe mode or experience thermal issues under high-load charging. This significantly restricts normal operation of the veh... Read more
Incident date: Dec 10, 2025
The contact owns a 2020 BMW X7. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System). The contact stated that while driving at an undisclosed speed and making a left turn, the vehicle stalled in the middle of traffic. The contact immediately depressed the brake and attempted to shift into park(P), but the transmission failed to respond as needed. The contact re... Read more
Incident date: Nov 28, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 45 MPH, the passenger’s side trim panel separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The con... Read more
Incident date: Nov 28, 2025
While I was driving, I pressed the brake pedal. As soon as I applied the brakes, the vehicle abruptly screeched to a halt in a manner that felt abnormal and uncontrollable. Immediately after this sudden stop, the vehicle lost stability. It slid sideways, causing it to rotate and end up facing in a different direction than the one I had been traveling.
Incident date: Nov 28, 2025
While I was driving, I pressed the brake pedal. As soon as I applied the brakes, the vehicle abruptly screeched to a halt in a manner that felt abnormal and uncontrollable. Immediately after this sudden stop, the vehicle lost stability. It slid sideways, causing it to rotate and end up facing in a different direction than the one I had been traveling.
Incident date: Nov 29, 2025
The contact owns a 2019 Chevrolet Traverse. The contact stated that the stabili-trak warning light was previously intermittently illuminated. Additionally, the contact stated that upon coming to a stop, the vehicle jolted back and forth. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. The contact stated that upon shifting to drive(D), the vehicle jerked while re... Read more
Incident date: Nov 29, 2025
Ive took my car to alhambra dealer for a recall and before I did i scared my car with the obd2 to make sure everything was okay witch it scanned no check engine and all green check lights IM REDINESS.. AFTER I PICKED UP MY CAR FROM THE DEALER I TOOK THE CAR HOME AND PARKED IT FOR A WHOLE DAY. THE NEXT DAY MY CAR STARTS THROWING CODES AND NOW MY CAR WONT PASS SMOG BECAUSE THEE DEALER RUINNED MY CAR... Read more
Incident date: Nov 29, 2025
Ive took my car to alhambra dealer for a recall and before I did i scared my car with the obd2 to make sure everything was okay witch it scanned no check engine and all green check lights IM REDINESS.. AFTER I PICKED UP MY CAR FROM THE DEALER I TOOK THE CAR HOME AND PARKED IT FOR A WHOLE DAY. THE NEXT DAY MY CAR STARTS THROWING CODES AND NOW MY CAR WONT PASS SMOG BECAUSE THEE DEALER RUINNED MY CAR... Read more
Incident date: Dec 10, 2025
The contact owns a 2016 Ford Taurus. The contact stated that while the vehicle was parked, the rearview camera darkened, and the "Rearview Camera Malfunction" message was displayed on the instrument panel, and the rearview camera was inoperative. The contact read the Owner’s manual and attempted to reset the camera; however, once the rearview camera was reset, the image was upside down and faile... Read more
Incident date: Dec 10, 2025
On 12.102025 the panoramic sunroof exploded while I was driving home, with my son in the car. Out of no where it was this huge explosive sound that, sounded like a gun shot or something. It was day time the sun out just driving along. The dealer did not state anything was wrong with the sunroof. I purchased this vehicle in November of 2025. The sunroof was not inspected upon purchase it was explai... Read more
Incident date: Dec 8, 2025
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the sunroof fractured. The contact stated that there was no impact on the sunroof. In addition, the contact stated that the sunroof glass had exploded outward. The contact stated that had the sunroof had exploded from the inside, the shattered glass pieces would have fallen onto the contact's wi... Read more