Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Dec 17, 2025
Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25
Incident date: Dec 17, 2025
My family and I traveled to Ohio to visit family. After stopping for fuel, 6hrs into our drive, our 2021 nissan Armada started bucking, skipping, and eventually stalled 50 yards from the fuel station. Several attempts at restarting the vehicle resulted in a sputtering idle and stall. This put my family is grave danger as we were beginning our acceleration onto the interstate at 11pm eastern standa... Read more
Incident date: Jun 1, 2024
The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the traction battery fault warning light illuminated. The contact stated that the parking brake light was blinking. In addition, the contact stated that two days prior to the failure, there was a burning odor inside the vehicle. The vehicle was towed to the dealer; however, the vehicle had not yet... Read more
Incident date: Dec 13, 2025
While driving, the vehicle has repeatedly experienced sudden loss of power and electrical failures without warning. During these events, the dashboard flickers, warning messages appear, and the vehicle shuts off or goes into reduced power mode. When this occurs, steering becomes extremely difficult, braking becomes stiff, and the vehicle cannot accelerate. These incidents have happened multiple t... Read more
Incident date: Nov 19, 2025
-The center display screen system failed. The screen intermittently glitches, strobes, freezes or goes completely black while the vehicle is in operation. This screen controls GPS/Navigation, backup camera display, vehicle settings and warning alerts. The vehicle and system are available for inspection upon request. -The failure creates a significant safety risk. When the screen blacks out or str... Read more
NISSAN
PATHFINDER
(2013) — ENGINE
Dec 18, 2025
Incident date: Nov 19, 2025
when u press the gas the speed hesitates sometimes
NISSAN
PATHFINDER
(2017) — STRUCTURE
Dec 18, 2025
Incident date: Dec 1, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: May 22, 2025
Right blind spot detection does not work 96% of the time. Almost caused two collisions. Dealership said it either works or it doesn't, no in between. Since it works 4% of the time, they are not going to replace it or figure out what is wrong.
Incident date: Oct 1, 2025
While operating my Tesla using the Auto Park function (on 12/8/2025 between 8:45 am and 9:00 am) , which is part of the Full Self-Driving (FSD) system, the vehicle initiated an automated parking maneuver. During the maneuver, the vehicle was reversing into a parking space when it failed to detect a stationary wall located behind the vehicle. The vehicle continued reversing without issuing any vis... Read more
Crash
Incident date: Oct 1, 2025
I own a 2022 Nissan LEAF (VIN [XXX] ) that is subject to a Nissan safety recall advising owners not to use DC fast charging due to risk of battery overheating and fire. DC fast charging is a core function of an electric vehicle. Nissan’s instruction to avoid fast charging effectively removes this capability. In addition, some public charging networks have restricted or blocked Nissan LEAF fast ... Read more
Incident date: Dec 16, 2025
Coolant leaking into the engine and blowing white smoke
Incident date: Dec 17, 2025
Known issue with these trucks apparently. Occasional throttle lag after stopping at a stop sign, with little response from the gas pedal. On november/december of this month pulling out into a main road with traffic coming, I stepped on the gas and experienced a complete "dead pedal". I stepped on the gas and had 0 response from the truck staying at 5-10 MPH. With cars now coming towards me qui... Read more
Incident date: Dec 17, 2025
While driving- in total movement- the car completely shut off. Without any prior warning or indication. Immediately after, the car restarted, drove a couple blocks over, continuing to shut off while driving. It was then towed. How was your safety or the safety of others put at risk? The warning lights did not appear until AFTER the car quit. They all came on & flashed & quickly went back out. Unc... Read more
Incident date: Dec 17, 2025
The contact owns a 2015 Ford Explorer. The contact stated that on several occasions, while starting the vehicle and while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the long block assembly had failed, and that the engine ... Read more
Incident date: Mar 4, 2024
Sudden & unexpected power assist failure of the electronic power steering system (EPS). It had an intermittent failure for approximately 3 seconds before total failure then the steering warning illuminated in the instrument cluster. I feel that this absolutely is a safety issue, as the steering is extremely difficult to operate without the rack being powered, much more so than old style power ass... Read more
Incident date: Mar 4, 2024
Ever since I purchased my 2023 Nissan Rogue in December 2023, on long treks, the Intelligent Cruise Control will just randomly shut off while driving down the interstate going 70+ mph on a clear day with no bad weather while other cars are around. Meaning, the car will suddenly slow down without braking in traffic and say that the forward driving aids are disabled, potentially causing an accident.... Read more
Incident date: Dec 17, 2025
This vehicle has automatic emergency brakes repeatedly for no reason on empty roads with nothing around the car. It emergency breaks going forward on the highway. It emergency breaks going backwards out of my driveway. It emergency breaks pulling out of drive thrus. I have nearly been hit multiple times because of this. I have been covered in scalding hot coffee because of this as the car violentl... Read more
Incident date: Dec 16, 2025
Transfer case fluid has been replaced as well as drivetrain fluid in the front and rear and and the car is still having slight issues shuttering when stopping.
Incident date: Dec 16, 2025
The 2026 Nissan Murano is a great vehicle, but often times the infotainment display freezes and the restart remedy provided by Nissan does not work either. That is an annoyance but the rear view camera which is a standard safety feature on vehicles does not display either. With the only way to fix the issue is by letting the cats computer sit for a few hours and fully turn off. It has occured many... Read more
Incident date: Oct 6, 2025
The front camera has malfunctioned after locking down the brakes on my vehicle. Without the camera, the automatic braking system, forward collision, lane departure, adaptive cruise control, and high beam are no longer functioning. While the high beams are not as big of a deal, the safety features such as the braking system and forward collision are of more significance.
Incident date: Oct 6, 2025
Dashboard Error: "Engine Malfunction Power Reduced Service Now" the vehicle will suddenly stops in the middle of the road...
Incident date: Dec 16, 2025
Dashboard Error: "Engine Malfunction Power Reduced Service Now" the vehicle will suddenly stops in the middle of the road...
Incident date: Nov 1, 2025
The contact owns a 2014 GMC Sierra 1500. While the contact's husband was driving at an undisclosed speed, the contact became aware that there was smoke coming from the rear window and the window shattered. The contact stated that the defroster was operating during the failure. The contact stated that the shattered glass had fallen on the contact's minor son, who was seated in the rear seat. The so... Read more
Incident date: Dec 17, 2025
Oil cooler failure .I am concerned because my mechanic says this is a common problem with this type of motor. Why isn't it recall.
Incident date: Dec 17, 2025
My car was sitting our closed garage and came into the garage to see the rear window shattered.
Incident date: Oct 1, 2023
Onstar is my problem. Subscription is up to date onstar is completely out can not connect or send any information to onstar. If there is an accident can’t call for help.
Incident date: Oct 1, 2023
While I was driving, my vehicle’s Intelligent Cruise Control (ICC) suddenly stopped working. At the same time, the Automatic Emergency Braking / Forward Emergency Braking (AEB/FEB) warning light turned on. While the vehicle was in motion, warning messages appeared on the dashboard, including: “Unavailable: Front Radar Obstruction,” and/or “Forward Driving Aids Temporarily Disabled – F... Read more
Incident date: Dec 17, 2025
PCV Valve froze due to poor design and crankcase couldn't vent which blew out the rear main seal. Obvious design flaw
Incident date: Nov 29, 2025
On August 1, 2024 I had a knocking in engine Drove 3 miles to Dealer and was told engine needed rebuilt. 88643 miles cost estimate $ 7000. I refused came back GM would pay half I paid 3937.49 On 8/13/2024 I had no choice, I needed it fixed! They should have told me about engine problems and sold me insurance when GM Warranty was expiring I want reimbursed!!
Incident date: Dec 15, 2025
The contact owned a 2021 Chevrolet Silverado. The contact stated that after plugging in the block heater around 5:15 P.M. while the vehicle was parked unattended in the tool shed, he was notified around 9:45 P.M. that the tool shed and vehicle had caught fire. There were no issues with the vehicle before the failure. There were no reported injuries, airbag deployment, or police report filed. The ... Read more
Fire
Incident date: Oct 31, 2025
The factory-installed Uconnect infotainment system in my 2019 Dodge Challenger intermittently malfunctions by remaining stuck on the rearview camera display after the vehicle is shifted out of reverse and into drive or park. The rearview camera image does not disengage as designed and continues to display randomly during normal forward driving. This appears to be a failure of the Uconnect radio/s... Read more
NISSAN
PATHFINDER
(2024) — FUEL/PROPULSION SYSTEM
Dec 17, 2025
Incident date: Dec 16, 2025
I received Land Rover's notice Oct. 7, 2021 regarding the gasoline fuel tank flange assembly cracking. They stated "Once we have adequate supply of the necessary parts, we will notify you via a second letter requesting that you contact your preferred authorized Land Rover retailer....etc.. under Program Code 'N623' " I have still been waiting for this to be resolved. I emailed them again on 12/9/2... Read more
Incident date: Dec 16, 2025
I'm writing regarding recall: October 13, 2025 NHTSA CAMPAIGN NUMBER: 25V695000 Rearview Camera Image May Not Display A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash. I have a 2014 Ford Explorer and the rearview camera failed approximately 1 year ago. I have experienced intermittent image, partial image... Read more
NISSAN
ROGUE SPORT
(2018) — POWER TRAIN
Dec 16, 2025
Incident date: Dec 1, 2025
Serpentine belt failure at 70K miles. Was driving back home when I felt the traction misbehaving and the check engine light came on. Was able to get home safely and brought the car to the garage the next open day. During inspection, serpentine belt was found missing 1 rib and was caught in splash fan. Had to pay almost $1000 to replace it as insurance had run out a couple months prior. Volvo tech ... Read more
Incident date: Nov 25, 2025
The contact owns a 2023 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel was stiff and unexpectedly swerved from left to right. The contact previously received notification of NHTSA Campaign Number: 23V704000 (Steering). The vehicle was taken to the dealer, where... Read more
Incident date: Sep 1, 2024
The contact owns a 2018 Honda Pilot. The contact stated that while driving approximately 50-65 MPH, the vehicle jerked, and the message "Transmission Systems Failure" was displayed on the instrument panel. In addition, the transmission downshifted unexpectedly, and a short while later shifted to normal drive and operated as intended. The vehicle was taken to an independent mechanic, who diagnosed ... Read more
Incident date: Dec 16, 2025
The front camera fails which does not allow for the cruise control to operate. The speed odometer does not specify the correct speed when driving the car. The feature of telling you how fast you are supposed to go does not operate correctly specifying the wrong speed you are supposed to go. The tires have already been replaced because the metal was coming out of the tires causing the car to not op... Read more
Incident date: Dec 16, 2025
SUPPLEMENT TO PREVIOUS COMPLAINT (VIN: ...XXX): CRITICAL NEW EVIDENCE OF MULTI-POINT SAFETY FAILURE. On Dec 10, 2025, Tesla Service performed a full diagnostic and repair of the airbag safety system. In addition to the previously reported "damaged wires" in the passenger seat (OCS Module), the technician ALSO had to replace the Steering Column Control Module (SCCM) to resolve the active safety f... Read more
Incident date: Oct 20, 2021
The contact owns a 2024 Volkswagen Jetta. The contact stated while driving approximately 35 MPH up an incline, the hill assist system engaged. The contact stated that while descending the incline, the hill assist was still engaged. The contact pulled over and turned off and restarted the vehicle to disengage the feature. There was no warning light illuminated. The contact stated that the failure w... Read more
Incident date: Dec 15, 2025
Summary of the Problem: The passenger side front (left passenger) door lock actuator on my 2019 Nissan Rogue has failed for the second time. This is a repeat failure of the same component, which was previously replaced approximately four years ago. The lock intermittently fails to lock or unlock using the key fob, interior door switch, and manual controls. This defect presents a significant safe... Read more
Incident date: Dec 15, 2025
Purchased my vehicle brand new in October 2024 and around 3000 miles give or take the front brakes started to squeal. I reported the issue to the dealership on several occasions and was told this is normal due to dust, etc. I have owned 3 brand new vehicles in my lifetime and I have never had this issue with a brand new vehicle with 3000 miles or less on a vehicle; especially a vehicle purchased... Read more
Incident date: Dec 15, 2025
Vehicle stalls repeatedly at highway speeds. Loss of motive power. Occurred five times in one trip. No alerts. It just says engine malfunction. Powering down.
Incident date: Jul 3, 2024
Component: Air Bags / Occupant Classification System (OCS) Problem Description: The Occupant Classification System (OCS) in my 2016 Infiniti QX60 is malfunctioning. The passenger airbag indicator light flickers on and off even when the passenger seat is empty. When an adult passenger is seated properly with the seatbelt fastened, the system frequently fails to detect the occupant and does not con... Read more
Incident date: Jul 3, 2024
While driving 40-50 mph, my vehicle abruptly dropped to a speed of below 20 mph without warning, scaring me to the point of nearly driving off the side of the road, almost getting rear-ended, and catapulting me forcefully toward my windshield. Simultaneously, this warning light and exact message appeared with a very loud alarm/chime - ⚠️ Warning Engine Malfunction Power reduced Service Engin... Read more
Incident date: Jul 3, 2024
While driving 40-50 mph, my vehicle abruptly dropped to a speed of below 20 mph without warning, scaring me to the point of nearly driving off the side of the road, almost getting rear-ended, and catapulting me forcefully toward my windshield. Simultaneously, this warning light and exact message appeared with a very loud alarm/chime - ⚠️ Warning Engine Malfunction Power reduced Service Engin... Read more
Incident date: Dec 15, 2025
The vehicle is misfiring due to faulty fuel injectors. Causing every light on the dash to come on.
Incident date: Dec 12, 2025
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that while driving in stop-and-go traffic, the vehicle hesitated. The contact pulled into a gas station where the vehicle experienced vapor lock. The vehicle failed to restart, with a... Read more
Incident date: Dec 12, 2025
The vehicle, a 2022 Nissan Rogue with the 1.5L VC-Turbo engine, suddenly entered severe limp mode: unable to exceed 35-40 mph on flat roads, barely 10 mph on hills, with high RPM and noise. The malfunction indicator light illuminated along with "engine malfunction service now" message and triangle warning light. These symptoms exactly match the early warning signs in safety recall 25V-437 for defe... Read more
Incident date: Dec 12, 2025
The vehicle, a 2022 Nissan Rogue with the 1.5L VC-Turbo engine, suddenly entered severe limp mode: unable to exceed 35-40 mph on flat roads, barely 10 mph on hills, with high RPM and noise. The malfunction indicator light illuminated along with "engine malfunction service now" message and triangle warning light. These symptoms exactly match the early warning signs in safety recall 25V-437 for defe... Read more
Incident date: Nov 28, 2025
I am submitting a formal written complaint to supplement my existing NHTSA Safety Report ID 11702339 regarding a serious fuel system defect on my 2013 Kia Sorento. My car began experiencing sluggish starting, sputtering during acceleration, stalling at stop signs and traffic lights, and a strong fuel odor. A check engine light subsequently illuminated, and due to safety concerns, the vehicle was t... Read more