Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Aug 21, 2025
I purchased this car new in 2018 and recently replaced the front lateral suspension arm due to worn bushings. During the process, I discovered that one of the 14 mm bolt threads on the right side of the suspension arm had a helicoil inserted. While removal was straightforward, reinstalling the bolt proved difficult. I spent several hours reattaching it to the new suspension arm, but did not apply ... Read more
Incident date: Jan 5, 2026
The contact's sister owns a 2020 Jeep Gladiator. While the contact’s sister was driving at an undisclosed speed, the instrument cluster went black. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and provided a complaint number. The contact... Read more
Incident date: Jan 6, 2026
The contact owns a 2023 Ford F-150. The contact stated that upon charging the vehicle, the charge was reduced by 40 miles. The contact stated that the vehicle failed to charge properly with a low-volume charger but charged as needed while using the high-volume charger. The contact stated that while driving 55 MPH and overtaking another vehicle, the vehicle accelerated to 65 MPH as intended, but th... Read more
Incident date: Dec 29, 2025
Got a Check electrical system error, car reduced speed and 12v battery stopped charging. Car was towed to the dealership and they confirmed that the ICCU needed to be replaced.
Incident date: Jan 6, 2026
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Apr 19, 2025
Vehicle hesitates and starts to lose power and stall while driving. Toyota will not take action even though a recall has been issued and a letter in hand.
Incident date: Jan 5, 2026
The headlights are blinding every driver on the road! These headlights do not belong on the road! Where is the regulation for headlights blinding people and making it difficult to drive at night?
Incident date: Jan 5, 2026
Recently out 2020 Nissan Versa started "Shuddering" when accelerating at low speeds. I took it to the Nissan Dealership and they quoted me $7,000 saying the transmission had to be replaced. I conducted online reviews and found Nissan customers experience this same issue in concerning numbers. I found multiple Nissan Technical Bulletins about this very issue, with this vehicle. Not only is it conce... Read more
Incident date: Sep 30, 2025
Vehicle: 2026 BMW X5 System involved: Parking Assistant Professional (automatic parking) Description of the incident: While using Parking Assistant Professional on my 2026 BMW X5, the vehicle performed an automated parking maneuver and reversed into a stationary wall, causing damage to the rear window, tail light, and paint. The maneuver was initiated by the automated parking system. During the... Read more
Incident date: Jan 7, 2026
on coming lighting blinded me which caused the vehicle to go off the road onto the shoulder since I could not see the roadway
Incident date: Dec 29, 2025
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the incomplete recall was a great inconvenience because the vehicle could not be driven on a road trip. Additionally, the contact stated that the dealer had previously scheduled a rec... Read more
Incident date: Dec 15, 2025
On multiple occasions with outside temperatures below 30-degree F the rear drivers side door would not open or unlock. The door lock knob was in the unlocked position but the door would not open using either the outside or the inside door handles. The handles moved but did not do anything. The door handle was not frozen and it only happened to that door. I believe this had something to do with... Read more
Incident date: Jan 6, 2026
My vehicle sometimes will not start when I press the Start Button and press the brakes at the same time. The dashboard will light up with a message that says “Service ESC” followed by “Engine Power is Reduced”. When it does start, I can drive the vehicle for a moment before it does the Engine Power Reduced mode where the car feels like its pulling more. It has done this several times while... Read more
Incident date: Dec 20, 2025
On 12/24/25 the vehicle experienced the very same issue, on the highway, with my family in the car, coming from Christmas Eve festivities. The car decelerated and NO cel (check engine light) ever came on. when transporting to dealer, the car began rough idling like it wanted to die, but still no CEL. At this time, I am told there is a need for a new engine but no supporting documents or other diag... Read more
Incident date: Jan 5, 2026
The contact owns a 2010 Chevrolet Malibu. The contact stated that under previous vehicle ownership, the vehicle was repaired under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control (ESC); however, the recall repair failed to prevent a failure. The contact stated that while depressing the brake pedal, the rear brake light fai... Read more
Incident date: Dec 30, 2025
The check engine light has been coming on intermittently and the engine has felt rough operating. On December 23, 2025, despite the absence of an illuminated "Check Engine Light", I was driving the vehicle when it suddenly lost power/acceleration in the middle of a busy street, which caused me to nearly get into an accident. I brought the vehicle into the Dealership on 12/29/25, and is still ther... Read more
Incident date: Dec 19, 2025
On two occasions my car shut down after hard braking while approaching stopped traffic on a freeway. The Chevy dealer has not been able to locate a cause. In both cases I was in the travel lanes when the vehicle shut down and fortunately I was not struck from the rear. It took me time to recognize that the car was dead, place it into Park, then recrank it.
Incident date: Jan 5, 2026
2017 Ford F250 issue is with the steering damper and the reported "death wobble" caused by the faulty part. In 2019, on several occasions driving on the highway I experienced uncontrollable shaking in the front end. Each time, I had to slow my speed down to under 10 MPH for the wobble to stop. When I took the vehicle to Ford dealer, they knew what the issue was and told me to properly fix the ... Read more
Incident date: Jan 3, 2026
The contact owns a 2025 Honda Accord. The contact received notification of NHTSA Campaign Number: 25V785000 (Electrical System). The contact called the local dealer, who confirmed that the repair instructions were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure. The VIN was not available.
Incident date: Jan 3, 2026
Dashboard Error: "Engine Malfunction Power Reduced Service Now" and suddenly stop in the middle of the road or freeway
Incident date: Jan 1, 2026
While driving my 2024 Jeep Wagoneer, the vehicle experienced a sudden and complete loss of power without warning. The engine shut off while the vehicle was in motion, including during a turn. When this occurred, I lost power steering, which made the vehicle difficult to control and created an immediate safety hazard. Prior to this incident, the vehicle had ongoing issues including overheating, re... Read more
Incident date: Jan 1, 2026
NISSAN ALTIMA TORQUE STRUT MOUNT AND PASSENGER SIDE MOTOR MOUNT FAILURE
Incident date: Sep 19, 2024
My vehicle has the Ford EcoBoost 2.0 liter engine in it that has been recalled on thousands of vehicles. My car currently has the same issue which is a coolant intrusion that has been recognized and was a class action lawsuit against Ford for this issue. I have been advised by a local Ford dealership that my engine should be part of the recall and Ford should be replacing my engine. However, when ... Read more
NISSAN
PATHFINDER
(2017) — TIRES
Jan 7, 2026
Incident date: Oct 1, 2025
See attached document for complaint.
NISSAN
PATHFINDER
(2017) — TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Jan 7, 2026
Incident date: Oct 1, 2025
The contact owns a 2017 Nissan Pathfinder. The contact stated that while driving in a parking lot at unknown speeds, the vehicle began jerking and stalled. The battery had become inoperable. The TPMS message was displayed. The failure was linked to Technical Service Bulletin: NTB15-015h. The local dealer was called and informed the contact that the failure was related to the CVT transmission and c... Read more
NISSAN
PATHFINDER
(2017) — POWER TRAIN
Jan 7, 2026
Incident date: Oct 1, 2025
The contact owns a 2017 Nissan Pathfinder. The contact stated that while driving in a parking lot at unknown speeds, the vehicle began jerking and stalled. The battery had become inoperable. The TPMS message was displayed. The failure was linked to Technical Service Bulletin: NTB15-015h. The local dealer was called and informed the contact that the failure was related to the CVT transmission and c... Read more
Incident date: Jan 2, 2026
Turned car on and it was making a very loud sound coming from what sounded like the engine. Very loud when accelerating or stepping on the gas. Driving at lower speed was also loud. Unknown if it was safe to drive. Took to mechanic and was told it was the high pressure fuel pump. There were no warning lights or warnings.
Incident date: Jan 6, 2026
The OEM Bridgestone Turanza tires installed on my new 2025 Toyota Camry SE Hybrid exhibited dangerously premature tread wear. At 20,000 miles, three tires measured 4/32" and one measured 3/32". At 25,000 miles, three tires measured 3/32" and one measured 2/32", which is the legal minimum and a safety concern. The vehicle currently has 26,000 miles. Both Toyota and Bridgestone have refused warranty... Read more
Incident date: Jan 6, 2026
UNKNOWN
NISSAN
PATHFINDER
(2018) — FUEL SYSTEM, GASOLINE
Jan 6, 2026
Incident date: Jan 2, 2026
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer who completed the engine control software update; however, the contact asked about the fuel injector and was informed that the part was not yet available. The contact also called the manufacturer and was informed that the part was not... Read more
Incident date: Jan 6, 2026
The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera image displayed a blank image. Additionally, the rearview camera failed to alert the driver when an object or vehicle was nearby. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Several d... Read more
Incident date: Jun 3, 2022
Sliding doors have an issue where the car alarms like the doors aren’t shut. Took it in and paid a diagnostic for them to tell me a sensor was bad, it still beeps. Seems to beep more when turning away from that door (driver sliding door beeps more when turning right or when stopping, passenger beeps more when turning left or stopping). This was a problem with previous generation to where the war... Read more
Incident date: Dec 30, 2025
The contact owns a 2017 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering). The local dealer was contacted and scheduled an appointment; however, upon arrival, the contact was informed that parts were not available for the recall repair. The vehicle was taken to another local dealer, Land Rover Parsippany (220 US-46, Parsippany, NJ 07054)... Read more
Incident date: Sep 14, 2024
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, there was smoke coming from underneath the hood with a burning odor. The contact pulled over to the side of the road to allow the smoke to clear. There was no war... Read more
Incident date: Jun 25, 2025
I am submitting this complaint to report multiple unresolved safety-related issues involving my 2024 Kia Telluride that have not been properly addressed by either the authorized dealership or Kia corporate. Issue #1: Front Bumper Sensor / Mounting Bracket Failure The front bumper sensor mounting bracket failed and detached without any impact, collision, or customer-caused damage. I did not strike ... Read more
Incident date: Jun 25, 2025
The contact owns a 2014 Nissan Quest. The contact stated that while at a red light, once the light turned green, the contact had to depress the accelerator pedal several times, and 5 seconds afterward,s the vehicle accelerated. No warning lights were illuminated; however, the "Low Coolant" message was displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was... Read more
Incident date: Jun 28, 2023
I am submitting this letter to formally notify the NHTSA of a safety critical defect in my 2025 Chevrolet Equinox Activ starting on 12/9/25 involving the Telematics Control Module (TCM), GM part number 85669062. This defect results in intermittent or complete failure of essential OnStar safety functions, including Automatic Crash Response, emergency communication, and accurate GPS location reporti... Read more
Incident date: Dec 31, 2025
After a bad OTA update in October, in November before the stop charge recall was issued I noticed on Nov 21, when in "ELECTRIC" mode, after 10 or so minutes of driving the vehicle loses the ability to accelerate past half application of the accelerator. This lack of power continues until the accelerator is FULLY pushed on the floor forcing the gas engine on and causing immediate and dangerous acc... Read more
Incident date: Dec 19, 2025
I hadn’t had my car a year and my solenoid in my transmission is in need of replacement. The suv will not pick up speed above 40
Incident date: Jan 6, 2026
Issue has occurred at least 4 times: upon start, vehicle infotainment system appears in Italian language (difficult to revert to English as menu controls are now in a foreign language). Forward Collision OFF warning light illuminates on dash. Vehicle settings show all forward collision warning systems are ON. Servicing dealership has not identified any Diagnostic Trouble Codes with forward col... Read more
Incident date: Mar 2, 2025
I was driving at 45 miles an hour. With no warning, the car had 28 warnings pop up and it just died with no warning. No power steering, no brake assist at all, no lights (not even emergency light would turn on). I was not able to put it into neutral so I was just stuck. Ford roadside was not able to get moving so I was just stuck. I called a tow and it was dragged up. The dealer determined it was ... Read more
Incident date: Jan 5, 2026
Driving home - what looked like warning indicators on the dashboard, came on. Lost the ability to brake. Had to push the pedal all the way to the floor to get some braking to happen. A message came on the dashboard “Brake Assist failure. Press hard to brake. Speed Limited”. Once we were able to stop. We turned the car off. then turned it back on. We saw a message on the dashboard to “... Read more
Incident date: Jan 5, 2026
Mazda has messed up headlights and it is very dangerous. I have to drive with high beams on continuously! The low beams point straight down to the road, looks like even with the bumper, you cannot see anything. It looks like you don’t have lights on. Took it to dealer and they say it’s the housing and it’s a Mazda thing and don’t do anything to fix it. I have tried every bulb available f... Read more
NISSAN
ROGUE SPORT
(2017) — POWER TRAIN
Jan 5, 2026
Incident date: Jan 4, 2026
The contact owns a 2016 Honda Accord. The contact stated that the vehicle was taken to the local dealer for routine maintenance, and the transmission fluid was replaced. Shortly after retrieving the vehicle, DTC: 03 flashed on the transmission shifter display. The vehicle was taken back to the dealer, who indicated that DTC: P0741 was retrieved, indicating that the transmission was faulty and need... Read more
Incident date: Jul 8, 2025
When accelerating and turning left or right at the same time there is a severe clicking sound coming from the CV Joints sounds like they are cracked. This started to happen at 3500 miles. Brought it into the Honda dealership Service Department and they said it was a known issue and there was not a fix. Contrary to the research that I have done about this issue and Honda has been replacing these wi... Read more
Incident date: Dec 12, 2025
The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel), 25V626000 (Steering), and 25V686000 (Back Over Prevention); however, parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu... Read more
Incident date: Dec 21, 2025
The car hesitates when accelerating. It feels like its going to die. Also, the car has shut off randomly with the display saying "not in right conditions to start". The dying has happened a few times.
Incident date: Jan 5, 2026
At 48,445 miles, the vehicle's engine experienced a catastrophic internal failure involving Cylinders 4 and 6. The failure resulted in a sudden loss of motive power and engine misfires while the vehicle was in operation, creating a severe safety hazard and risk of stalling in active traffic. A certified mechanic performed a cylinder leak-down and compression test, confirming internal engine failur... Read more
Incident date: Dec 31, 2025
About 1000 feet after merging onto a 4 lane freeway with sparse traffic, we were driving the car in the 3rd lane from the right. Suddenly the car's steering wheel took a hard right turn, forcing the car through multiple other lanes and onto the shoulder of the freeway, through an unpaved area, nearly colliding with freeway signs. I was able to regain control of the car before a collision and get b... Read more
Crash
1 injured