Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jan 11, 2026
My back windshield shattered while driving at 25 miles an hour with no other cars around me. Sounded like a gunshot.
Incident date: Jan 24, 2026
I was involved in an incident where the vehicle (R1S 2026) accelerated unexpectedly, struck the car in front of me and the brakes were unresponsive at the time. The car only stopped after crashing.
Crash
Incident date: Jan 24, 2026
MY 2024 Nissan Altima, with approximately 13,000 miles stalled while driving in 10 degree Fahrenheit weather with snow on the road. My speed was around 45 MPH. The vehicle immediately stalled and all the lights on the dashboard went on. The warning flashed something about an engine error. The brakes seized up while in snowy weather and with cars very close behind me. Easily could have caused an ac... Read more
Incident date: Jan 24, 2026
MY 2024 Nissan Altima, with approximately 13,000 miles stalled while driving in 10 degree Fahrenheit weather with snow on the road. My speed was around 45 MPH. The vehicle immediately stalled and all the lights on the dashboard went on. The warning flashed something about an engine error. The brakes seized up while in snowy weather and with cars very close behind me. Easily could have caused an ac... Read more
Incident date: Jan 24, 2026
Onstar module is not working
Incident date: Jan 17, 2026
My 2017 Hyundai Sonata is exhibiting a severe metallic knocking noise and metal debris in the engine oil—primary indicators of the Theta II engine defect (NHTSA Campaign 17V578). These symptoms indicate imminent engine failure, posing a significant stall and crash risk. On or around 8/20/25, I took the vehicle to Earnhardt Hyundai-San Tan. I informed the technician of the oil burning and metal ... Read more
Incident date: Jan 17, 2026
Randomly when driving, the pedestrian crossing message will show in the dash and the brakes will kick on. It's happened too many times. The Nissan logo has been cleaned and the radar sensor does not have any fault codes showing. But the emergency brake will kick on and it has almost caused accidents.
Incident date: Jan 17, 2026
Randomly when driving, the pedestrian crossing message will show in the dash and the brakes will kick on. It's happened too many times. The Nissan logo has been cleaned and the radar sensor does not have any fault codes showing. But the emergency brake will kick on and it has almost caused accidents.
NISSAN
PATHFINDER
(2014) — ELECTRICAL SYSTEM
Jan 24, 2026
Incident date: Jan 16, 2026
My TAILGATE kept opening randomly and ENGINE WAS MAKING CLUNKING SOUND initially. Lost many tools on the highway once when it opened. Dealership told me my truck is not covered under a recall for both issues, even though other similar vehicles are. I refused to pay anything to have it fixed. They claimed my truck “wasn’t built in the factory that has recalls”. A month later the STARTER AN... Read more
Fire
Incident date: Jan 24, 2026
Both interior and exterior lighting keep coming on. The car is continually and significantly draining the battery from something. either the inability for the communication box to connect or from lighting coming on. My headlights and tails lights were on April 2, 2025 - Headlamps and Tail Lamps April 5, 2025 - Dash lights and rear passenger lamps September 28 - October 13 A friend was keeping... Read more
Incident date: Oct 1, 2025
My vehicle was signaling me to add oil every 600 - 1000 miles around 85,000 miles. The dealership charged me for a chemical treatment to stop the oil burning around 90,000 miles. At about 95,000 miles, my engine failed while driving on the interstate. There was no warning light or degradation of power. Suddenly, the engine lost power, went into limp mode and I could not maintain highway speed. ... Read more
Incident date: Oct 1, 2025
The vehicle is subject to a manufacturer safety recall related to a fire risk involving the high-voltage battery system. After receiving the recall notice, I brought the vehicle to an authorized dealer for evaluation. The dealer confirmed that there is currently no permanent remedy available for this recall and no estimated timeline for when a corrective repair will be available. The vehicle was r... Read more
Incident date: Jan 23, 2026
IN THE EQUINOX LT, VIN [XXX] , THE TELEMETRY MODULE HAS AN ISSUE PER THE DEALERSHIP. THE VEHICLE LOSES POWER DUE TO THE TELEMETRY MODULE ISSUE. THE PART IS ON ORDER AND AS OF JANUARY 16, 2026. IT WILL TAKE 4 TO 6 WEEKS TO ARRIVE. IN THE MEAN TIME I HAVE HAD TO CALL ROADSIDE ASSISTANCE TWICE IN TWO WEEKS, AND THE VEHICLE HAS BEEN JUMPED 3 TIMES IN THE PAST TWO WEEKS. HOWEVER, THE VEHICLE HAS BEEN T... Read more
NISSAN
PATHFINDER
(2025) — UNKNOWN OR OTHER
Jan 23, 2026
Incident date: Jan 23, 2026
There is NO emergency release button and light inside the frunk (front trunk) of my Tesla Model Y Performance 2026.
NISSAN
PATHFINDER
(2025) — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Jan 23, 2026
Incident date: Jan 23, 2026
The contact owns a 2025 Nissan Pathfinder. The contact stated that while driving uphill at an undisclosed speed, the vehicle suddenly lost motive power, with several unknown warning lights illuminated. The vehicle failed to restart after the first attempt. After several attempts, the vehicle restarted; however, the transmission failed to shift into gear properly. The contact stated that while atte... Read more
Incident date: Jan 23, 2026
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, there was wind constantly entering the vehicle from the front passenger’s side of the windshield. The contact inspected the vehicle and became aware that the exterior A-pillar trim on the front passenger’s side ... Read more
Incident date: Dec 29, 2023
On 1/5/2026 while pulling unto a major intersection, my 2019 Honda Ridgeline with 64,000 miles suddenly jolted, lost engine power, and every dash light came on indicating that all electronics were inoperable. Fortunately there was no fast moving on coming traffic. After examination in mechanics shop, it was found that the camshaft was bad. attached is the $3,900.00 invoice. Attached also is a pict... Read more
Incident date: Dec 29, 2023
Vehicle doesn't work properbaliy
Incident date: Jan 17, 2026
On January 15, 2026, at approximately 7:51 a.m., my son was involved in a motor vehicle collision that disabled three vehicles. His vehicle sustained significant damage and was declared a total loss. During the collision, the driver-side airbag did not deploy, and the seat belt failed to engage. As a result of the restraint system failures, my son sustained head trauma and required medical evaluat... Read more
Crash
1 injured
Incident date: Jan 17, 2026
My son was driving my car to work and this is his account of the incident On 1/17/2026 on I95 n, the steering wheel abruptly stopped controlling the wheels. It was as if it completely disconnected and he lost control and crashed into the median. It was a terrifying incident for my son. No other cars were involved. This accident has been reported to my insurance company. This car has been a smoot... Read more
Crash
Incident date: Jan 17, 2026
My son was driving my car to work and this is his account of the incident On 1/17/2026 on I95 n, the steering wheel abruptly stopped controlling the wheels. It was as if it completely disconnected and he lost control and crashed into the median. It was a terrifying incident for my son. No other cars were involved. This accident has been reported to my insurance company. This car has been a smoot... Read more
Crash
Incident date: Jan 21, 2025
The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was in the garage and idling, the contact's husband noticed a strong fuel odor on the interior and exterior of the vehicle. In addition, the contact stated that the following day, while driving at an undisclosed speed, the contact noticed the fuel odor inside the vehicle. The contact stated that the fuel odor was ... Read more
Incident date: Jan 21, 2025
Brakes problem: During rain season the moisture can get into the brake system. When backing up, the brakes feel partially seized, and make squeeze sound. The problem is more serious when pulling the parking brake during overnight parking. Somehow the sound is coming out of front brakes. The sound will diminish after break several times during normal breaking. Forward Collision warning system: The... Read more
Incident date: Jan 17, 2026
2021 ford f150 PowerBoost hybrid. There is a LOT of internet chatter and forum chatter about KNOWN issues with the following, and it recently almost led to a major and likely serious injury accident. Specific Parameters: Low speed (~5 mph) slow roll Under internal combustion power, not battery In 2nd gear only When gas pedal is pressed vehicle does nothing. Does not respond. Two choices are t... Read more
Incident date: Jan 17, 2026
During highway driving, my 2023 Nissan Rogue experienced sudden loss of power and entered limp mode without warning. Engine RPM surged abnormally, forward driving and collision avoidance sensors became disabled, and the vehicle could not accelerate properly. The fuel range also dropped rapidly during this event. This created a dangerous situation in traffic (I was in the mountains in Virginia) an... Read more
Incident date: Jan 17, 2026
During highway driving, my 2023 Nissan Rogue experienced sudden loss of power and entered limp mode without warning. Engine RPM surged abnormally, forward driving and collision avoidance sensors became disabled, and the vehicle could not accelerate properly. The fuel range also dropped rapidly during this event. This created a dangerous situation in traffic (I was in the mountains in Virginia) an... Read more
Incident date: Jan 23, 2026
My 2017 Lincoln MKZ experienced a sudden and severe engine failure consistent with the known Ford/Lincoln coolant intrusion defect affecting 1.5L, 1.6L, and 2.0L EcoBoost engines. While driving, the vehicle began losing coolant with no visible external leak, followed by rough running, misfires, and complete engine shutdown. The vehicle became inoperable and had to be towed to a Ford dealership. At... Read more
NISSAN
PATHFINDER
(2024) — VEHICLE SPEED CONTROL
Jan 23, 2026
Incident date: Oct 2, 2023
The most recent occurrence happened on January 20, 2026. This was not the first time this issue occurred. During a prior incident involving the same loss of accelerator response and unpredictable vehicle behavior, my small children were passengers in the vehicle and became visibly distressed and worried. During the most recent incident on January 21, 2026, while driving through an intersection, t... Read more
NISSAN
PATHFINDER
(2024) — FORWARD COLLISION AVOIDANCE: WARNINGS
Jan 23, 2026
Incident date: Oct 2, 2023
The vehicle has an ongoing safety-related defect involving the forward distance sensor. The distance sensor randomly turns off while driving, which disables critical collision-avoidance systems including Automatic Emergency Braking (AEB), Forward Collision Warning, and Intelligent Cruise Control. The failure is intermittent and unpredictable. The safety systems may appear functional and then shut... Read more
NISSAN
PATHFINDER
(2024) — FUEL/PROPULSION SYSTEM
Jan 23, 2026
Incident date: Oct 2, 2023
The vehicle has an ongoing safety-related defect involving the forward distance sensor. The distance sensor randomly turns off while driving, which disables critical collision-avoidance systems including Automatic Emergency Braking (AEB), Forward Collision Warning, and Intelligent Cruise Control. The failure is intermittent and unpredictable. The safety systems may appear functional and then shut... Read more
Incident date: Jan 23, 2026
My truck is affected by GM’s engine block‑heater safety recall (NHTSA 21V‑496 / GM N212329840) addressing a risk of short circuit and potential engine‑compartment fire at the heater cord/terminal connection. GM’s interim action has been to remove/disable the block‑heater cord, which my dealer did, and then marked the recall “completed.” As a result, the NHTSA VIN tool shows 0 unrep... Read more
Incident date: Nov 28, 2025
This seat is part of Recall Campaign 24C-002 (Unintended Harness Release). I performed the manufacturer's approved remedy (installation of the fabric debris shield/cover) a few months ago. THE REMEDY HAS FAILED. despite the installation of the shield and ensuring the mechanism is clean, the harness retractor still slips without the button being pressed. The manufacturer's mitigation kit does not ... Read more
Incident date: Jan 22, 2024
Safety Restraint Warning appeared on a 50k miles Tesla Model 3. We are a used electric vehicle dealer in California. This warning has been appearing on parked vehicles repeatedly. Meaning, many of the Model 3's we have listed for sale (over 30 units for sale at any given time) will suddenly have a "Safety Restraint Warning" appear. Tesla is not taking responsibility for this. They always charg... Read more
Incident date: Jan 22, 2026
Engine catastrophicly over Revs when charging and plugged in phev plug.
Incident date: Apr 15, 2025
I am filing a complaint regarding a safety recall on my 2025 Toyota Sienna. My vehicle is subject to an active safety recall that affects the second-row seating area. Due to this recall, the second row cannot be safely used. This makes the vehicle unsuitable for normal family use. I have a family of six, and the vehicle was purchased specifically for family transportation. Despite repeated attem... Read more
Incident date: Apr 15, 2025
The contact owns a 2023 Nissan Rogue. The contact stated while driving approximately 65 MPH, there was an abnormal fuel odor inside the cabin of the vehicle, and there was an abnormal knocking sound coming from the engine compartment. The check engine warning light illuminated, and the message "Engine Failure" was displayed. The vehicle was taken to a dealer several times however; the failure was ... Read more
Incident date: Feb 10, 2002
During operation of my vehicle, the radio will frequently change channels, switch to mapping system, or request for a voice command. This is very distracting during traveling. When using the map system, the navigation system will frequently change and will direct me to a place I don't want or will take several miles around rather than the shortest route
Incident date: Feb 10, 2002
I purchased this truck new. On many occasions while trying to accelerate from a stopped position there is a few second delay before the car will move. This in my opinion is a serious condition because when you think you can move into traffic the car won't move. This could cause a serious accident. I brought this to the attention of the nissan service center several times only to be told that i... Read more
NISSAN
PATHFINDER
(2023) — SUSPENSION
Jan 22, 2026
Incident date: Dec 29, 2025
Vehicle started making a clunking noise that could be felt at 45,000 miles when steering left and right. An independent auto business found loose subframe bolts and lower control arm as well as checked sway bar links and found loose core support braces. The clunking stopped after the bolts were tightened. I found this very odd and concerning. 2021 Honda Rigdeline RTL. Cost to remedy included two h... Read more
NISSAN
PATHFINDER
(2023) — BACK OVER PREVENTION: WARNINGS
Jan 22, 2026
Incident date: Dec 29, 2025
My vehicle has had 3 fuel pump failures in under a year, requiring 3 separate fuel pump replacements by an authorized Nissan dealership. The fuel pump failure causes the vehicle without warning to stall in active traffic, loss of power and the drivers seat to move back away from the steering wheel. The infotainment center has also failed 2 times and had to be replaced 2 separate times by an aut... Read more
NISSAN
PATHFINDER
(2023) — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Jan 22, 2026
Incident date: Dec 29, 2025
My vehicle has had 3 fuel pump failures in under a year, requiring 3 separate fuel pump replacements by an authorized Nissan dealership. The fuel pump failure causes the vehicle without warning to stall in active traffic, loss of power and the drivers seat to move back away from the steering wheel. The infotainment center has also failed 2 times and had to be replaced 2 separate times by an aut... Read more
Incident date: Oct 16, 2025
Driver LCD screen went blank
Incident date: Jan 21, 2026
My transmission just randomly went out. I had my car evaluated in December of 2025 and nothing was reported on the transmission at all and as Jan 2026 my transmission went out.
Incident date: Apr 16, 2025
General Motors sent me a letter regarding a safety recall regarding my 6.2L V8 gas engine (ROP L87). Safety recall N252494000. I learned that my truck has the potential to have a complete engine failure. I took my truck to the dealership and all they did was an inspection and changed the oil on it. I'm not a mechanic, but total engine failure is concerning to say the least. I doubt simple cha... Read more
Incident date: Apr 16, 2025
This complaint concerns a 2016 Nissan Rogue purchased from a used-vehicle dealership and involves safety-related defects present at or shortly after sale, raising concerns regarding inspection adequacy, disclosure accuracy, and systemic sales practices. Within days of purchase, the vehicle exhibited active water intrusion through the moonroof, interior ceiling stains, mold spotting, and moisture ... Read more
Incident date: Apr 16, 2025
This complaint concerns a 2016 Nissan Rogue purchased from a used-vehicle dealership and involves safety-related defects present at or shortly after sale, raising concerns regarding inspection adequacy, disclosure accuracy, and systemic sales practices. Within days of purchase, the vehicle exhibited active water intrusion through the moonroof, interior ceiling stains, mold spotting, and moisture ... Read more
Incident date: Jan 20, 2026
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that while the vehicle was idling at a stop light, a message stating that the transmission was in neutral(N) was displayed while the gear shifter ... Read more
Incident date: Dec 6, 2025
Vehicle was brought to Payne Chevrolet(Weslaco,Tx)for Recall N242454440. After the software update, the vehicle entered 'Limp Mode' and threw a Permanent Fault Code P2817 (Solenoid 8 Stuck Off). The dealership and GM Executive Resolution (Case #86918646) have confirmed this is a mechanical failure of the valve body, but are refusing/delaying the remedy due to a branded title. The vehicle is curren... Read more
Incident date: Apr 15, 2025
The carplay when i play a music or talk someone after may be 10 to 15 mins it will cut the music or call. This incident happen since i get the car on a dealership ithink its normal but not the car is lessthan 1month