Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Apr 10, 2026
March 29th 2026 my 2021 Yukon XL engine stalled while driving at 45mph (No prior warning lamps or messages, restart engine came on dash) causing me to immediately pull over and come to a stop still in traffic, it shifted my vehicle into park, I was in an in an un-safe spot and was stuck in park (conditions not correct for shift on dash) because my vehicle would not allow me to shift to neutral an... Read more
Incident date: Oct 16, 2025
When the inside of the car gets too hot, you cannot shift the car dial out of park. The engine runs but the car will not go into gear. It happens whenever the car gets too hot. There should be a recall to fix the issue. It is not safe to be stuck sitting in your car unable to move.
Incident date: Oct 16, 2025
The contact owns a 2020 Honda Civic. The contact stated that while operating the vehicle, the steering wheel became sticky and jerked while turning in either direction. The vehicle was taken to the local mechanic to be diagnosed, and it was determined that the electronic steering rack needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failur... Read more
NISSAN
PATHFINDER
(2013) - ELECTRICAL SYSTEM
Apr 14, 2026
Incident date: Apr 7, 2026
Vehicle: 2024 Jeep Wagoneer (Base Model) The vehicle has experienced ongoing and progressively worsening engine performance failures, specifically involving unstable RPM behavior and loss of power during idle and re-acceleration from idle. These defects have been present on multiple occasions and occur under normal operating conditions. While stopped at traffic signals or intersections, the vehic... Read more
Incident date: May 20, 2023
The sunroof drains of the vehicle become easily clogged. When this happens, water drains into the battery compartment and interior of the vehicle. Although BMW is aware of this, and the attendant danger of having water pooling in the battery compartment, they have not addressed the issue. There are no warning lamps, messages or other symptoms prior to the problem.
Incident date: Feb 1, 2024
The contact owns a 2021 Ford F-550 SD. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The local dealer was contacted several times for more than a year, and the contact was advised that the part was not yet available and that the manufacturer had paused the recall campaign. The contact called the manufacturer and was advised that the part for the recal... Read more
Incident date: Feb 1, 2024
The contact owns a 2019 Toyota Tundra. The contact stated that while parked for 5-10 minutes, the contact noticed a burning plastic odor, and upon looking up moments later, the contact noticed flames coming from the driver's side headlight, and the flames were 6 inches above the headlight. The contact started extinguishing the fire with water bottles. The contact drove to a water hose, which the c... Read more
Fire
1 injured
Incident date: Apr 10, 2026
The contact owns a 2022 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment and underneath the vehicle. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the brakes needed to be repl... Read more
Incident date: Apr 14, 2026
The contact owns a 2025 Ram 3500. The contact received a recall notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, when the local dealer was contacted, the contact was informed that the manufacturer was shipping a very limited number of parts to dealers for the repair. The manufacturer was contacted, and the contact was informed that the dealer should... Read more
Incident date: Apr 14, 2026
RH LED headlight cooling fan failure. Diagnosed by Mazda dealer and quoted $2450 cost. Vehicle is just outside warranty coverage by 2900 miles. This is a very well known and documented problem that Mazda is not standing behind. Owners are removing the relay for their daytime running lights, rendering them inoperable in order to save wear and tear on the headlight cooling fans. This is a safet... Read more
NISSAN
PATHFINDER
(2024) - BACK OVER PREVENTION
Apr 14, 2026
Incident date: Apr 11, 2026
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera image failed to display a clear image on the screen. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufa... Read more
Incident date: Jan 23, 2026
Infotainment freezes and backup camera not working. This immediately started to happen after recent ota update. I never had these issues before this software update. Uploading pictures which shows gear selector is being put in reverse multiple times but camera not displayed. Even infotainment doesn’t respond to any touch.
Incident date: Feb 19, 2026
Urgent Safety Concern – 2023 Honda CR-V Hybrid Engine Defect: I am writing to report a serious safety concern involving my 2023 Honda CR-V Hybrid related to a manufacturer defect that has not been properly resolved. My vehicle experienced an issue where engine oil leaked into the engine and spark plugs due to a defect. As a result, I received a critical dashboard warning instructing me to “sto... Read more
Incident date: Feb 19, 2026
At approximately 35,900 miles, vehicle failed a block test indicating combustion gases in the cooling system. Cylinder head gasket was replaced, cylinder head was machined, and exhaust valves were replaced at an independent shop at a cost of over $5,000. Shortly after, at approximately 36,300 miles, vehicle was towed in with sudden loss of power and would not accelerate. Diagnostic codes P1064 (cy... Read more
Incident date: Feb 19, 2026
At approximately 35,900 miles, vehicle failed a block test indicating combustion gases in the cooling system. Cylinder head gasket was replaced, cylinder head was machined, and exhaust valves were replaced at an independent shop at a cost of over $5,000. Shortly after, at approximately 36,300 miles, vehicle was towed in with sudden loss of power and would not accelerate. Diagnostic codes P1064 (cy... Read more
Incident date: Apr 13, 2026
I’m having issues with my control module not going forward or backwards at times and there was a recall on models of this vehicle for that exact reason NHTSA ID: 17V078000 Issued: Feb 2, 17. Dealership is telling me it’s not open. I’m scared for my safety when my car doesn’t shift in the correct gear. This started in 2021 or 2022 and I’m not getting resolution. When getting my bumper rep... Read more
Incident date: Feb 12, 2026
The contact owns a 2024 Ford F-150. The contact stated that while his wife was in the process of parking the vehicle on the side of the street, the driver released the accelerator pedal; however, the vehicle failed to stop as intended, jolted forward, and hit one unoccupied and parked vehicle, and hit another occupied vehicle stopped at the stop light. The air bags did not deploy. The driver susta... Read more
Crash
1 injured
Incident date: Feb 12, 2026
The contact owns a 2024 Ford F-150. The contact stated that while his wife was in the process of parking the vehicle on the side of the street, the driver released the accelerator pedal; however, the vehicle failed to stop as intended, jolted forward, and hit one unoccupied and parked vehicle, and hit another occupied vehicle stopped at the stop light. The air bags did not deploy. The driver susta... Read more
Crash
1 injured
Incident date: Apr 10, 2026
Oil leak that I’ve put so much effort in getting fixed or replaced and nothing is working. The seat belts suck. The seats are ripped.
Incident date: Apr 10, 2026
Oil leak that I’ve put so much effort in getting fixed or replaced and nothing is working. The seat belts suck. The seats are ripped.
Incident date: Apr 10, 2026
Engine issue - unknown excessive oil consumption. I started the car to drive to work and immediately it had a very rough idle. I turned the car off and checked the oil level. The car was on a level surface and the oil level was below the acceptable range on the dipstick. It has been about 4000 miles since my last oil change (around 82000 miles) and I noticed the engine was consuming oil about 2... Read more
Incident date: Apr 10, 2026
In January 2026, my engine light illuminated and the vehicle lost power. The dealership found a sudden loss of compression across all four cylinders, requiring a total engine replacement. This occurred without warning, only two months after a routine oil change at the same facility where no issues were reported. Despite opening a case with Hyundai corporate, there has been no progress. My researc... Read more
Incident date: Mar 28, 2026
Suspension system failed- had to replaced, Car difficult to control when operating. Repaired by dealer- Country Chevrolet, Benton KY- owner paid for repair. [XXX] Engine failure- knocking and difficult to drive on returning trip from Louisville KY to Benton, KY. Taken to dealer on 4.6.2026 - made it without being towed- extremely slow- traffic hazard- Tahoe has lots of road miles- always repaire... Read more
Incident date: Apr 6, 2026
The contact owns a 2020 Ford Escape. The contact stated that the sunroof shade was loose, bouncing, and sagging while opening the sunroof. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was determined that the part needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 62,000.
NISSAN
PATHFINDER
(2019) - UNKNOWN OR OTHER
Apr 13, 2026
Incident date: Mar 13, 2026
... Read more
Crash
Incident date: Oct 25, 2025
The contact owns a 2006 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the steering wheel was loose, with a clunking sound coming from the steering wheel. The vehicle was taken for inspection and failed the inspection. The vehicle was diagnosed by a certified mechanic, and the contact was informed that the driver's side ball joint was detaching and needed to be replac... Read more
Incident date: Apr 2, 2026
There has been no accident to report. My check engine light comes on periodically and will remain on for a lengthy time. It is the light that looks like a water spigot. When I have it checked they say it’s either the “Turbo” or “Air Filter” . I can. It get a clear answer as to what it is and why it comes on or how to fix the problem. My car is actually a 2016 Chevy Cruze Premier but that... Read more
Incident date: Apr 2, 2026
I am experiencing an ongoing issue with my 2018 Honda Accord LX 1.5L where multiple warning lights on the dashboard illuminate simultaneously without warning, often described as the dash lighting up “like a Christmas tree.” These lights include (but are not limited to) collision mitigation braking system, road departure mitigation, adaptive cruise control, power steering, and other safety-rela... Read more
Incident date: Apr 9, 2026
Component/System: Engine. The vehicle was destroyed by fire but the remains are available for inspection depending on insurance/salvage status. Safety risk: Around [XXX] on [XXX], my 2023 Audi Q5 began smoking as I was exiting the vehicle with my [XXX] daughter and then caught fire and was completely destroyed. This created an immediate risk of serious injury or death to me and my child. I live ... Read more
Fire
Incident date: Apr 12, 2026
As I am driving a warning pops up on the dash and says “ power steering unavailable service required “ while that shows up the steering wheel locks up. It goes away abruptly but it causes me to over turn.
Incident date: Mar 26, 2026
Oil consumption issues affecting all cars of this make and model
Incident date: Mar 26, 2026
I was at a stop light, when the lights turned green, I accelerated and heard a loud bang underneath the vehicle. The sound was so loud I thought I had been rear ended. I got out to inspect the vehicle and did not see any damages. I got back into the vehicle and put it in drive to get to the closed gas station. When I started driving, I heard clunking sounds underneath vehicle. I put on my hazards... Read more
NISSAN
PATHFINDER
(2022) - UNKNOWN OR OTHER
Apr 11, 2026
Incident date: Apr 9, 2026
We were stopped at a stoplight. As soon as we stepped on the gas pedal, there was a loud clunk sound and plastic parts started flying out from under the car. We immediately pulled over. Oil was spilling out everywhere. The transmission oil pump was laying on the inside of the engine compartment. We had towed to Toyota. They diagnosed a bent piston went through engine which also caused a hole in th... Read more
Incident date: Aug 1, 2024
My 2015 Ford Escape is diagnosed with a coolant intrusion due to flawed design issues by Ford. Coolant is slowly leaking into valve 2 and causing white smoke upon startup. The engine block is cracked due to faulty coolant system by per the designed of Ford. Only remedy is a new engine which is quoted at $8000. As this problem is entirely caused by Ford, it is unfair to expect the consumers to pay ... Read more
Fire
Incident date: Aug 1, 2024
My 2013 Toyota Prius with only 99,000 miles is experiencing a brake system failure. The brake warning light, ABS light, and traction control light all illuminate. The brake actuator pump runs every 10 seconds, indicating loss of hydraulic pressure. Safety concern: This issue affects braking performance and disables ABS and traction control, creating a safety hazard, especially in emergency brakin... Read more
Incident date: Mar 29, 2026
I have experienced instances of the brakes being aggressively applied unexpectedly when no other vehicles or stationary objects are nearby to trigger the collision avoidance system. Any car following immediately behind would have rear-ended me. This has occurred a few times in the last 12 months. No warning lights are present prior to, or when this occurs. I have not had the vehicle inspected by ... Read more
NISSAN
PATHFINDER
(2024) - ENGINE AND ENGINE COOLING
Apr 10, 2026
Incident date: Apr 10, 2026
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while opening the door, a cracked fuel injector was spraying gasoline. When the door handle was pulled, an aftermarket module ignited the fuel, causing an explosion and heavy smoke from the engine compartment. The contact stated that the vehicle had been taken to the dealer previously for the same issue, but the dealer dismissed... Read more
Incident date: Nov 15, 2024
Starting in drive with the brakes depressed, when trying to accelerate with the gas pedal, the vehicle will not activate the engine from electric mode(EV). The car will not accelerate even with the gas pedal fully depressed. It has happened four times so far. Safety issue because when I’m pulling out into traffic to make a left or right turn, the car will not accelerate and therefore can get hit... Read more
Incident date: Feb 15, 2026
On [XXX], while driving, the car issued a warning that stated, “driving performance reduced. Book a service” and an icon of a turtle. Then on [XXX], while driving on [XXX], the car suddenly slowed dramatically that me, my husband and our frenchie in a dog crate behind us lurched forward violently. Estimated 30 mph sudden drop in speed then the turtle icon appeared briefly. I took the car to th... Read more
Incident date: Mar 20, 2026
On [XXX], while driving, the car issued a warning that stated, “driving performance reduced. Book a service” and an icon of a turtle. Then on [XXX], while driving on [XXX], the car suddenly slowed dramatically that me, my husband and our frenchie in a dog crate behind us lurched forward violently. Estimated 30 mph sudden drop in speed then the turtle icon appeared briefly. I took the car to th... Read more
Incident date: Mar 20, 2026
Hello, I would like to report the rental company that rented us the car with 2 open recalls. The name of the company is NU car rental locating at 2900 SE 6th Ave, Fort Lauderdale, FL 33316. It rented us a Hyundai Palisade with the plate number [XXX] from April 5 to April 10th, 2026. They knew that we needed a car for 6 people and that the 3rd row was going to be used. And the 2nd recall relates t... Read more
Incident date: Mar 20, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The Powertrain/Engine Control System. The vehicle suffers from a total loss of motive power while driving in traffic. It is available for inspection. How was your safety or the safety of others put at risk? The vehicle unexpectedly enters "Limp Mode" while driving at various speeds in active traffic.... Read more
Incident date: Apr 9, 2026
The contact owns a 2016 Honda Pilot. The contact stated while driving at various speeds, there was an abnormal sound coming from under the hood. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed with an internal engine failure due to connecting rod bearing failure. The failure was associated with NHTSA Campaign: 23V751000 ... Read more
Incident date: Mar 27, 2026
The rear glass in my 2020 Acura RDX Aspec randomly shattered when I closed my rear driver side door. My car was not running and hadn’t been running for over a hour and there were no signs of impact to the glass. There is a TSB from Honda about this being an issue already. I bought the car used and have owned it for a year. My extended warranty doesn’t cover the rear glass. It was going to cost... Read more
Incident date: Apr 10, 2026
The Anti-Collision System / Automatic Braking System engages, even when turned off. This is a major safety hazard and nearly got me into an accident. With the ACS disengaged, poking the front end of the vehicle out into oncoming traffic while trying to merge, the vehicle locks up completely, disabling the vehicle, rendering it a sitting duck in oncoming traffic.
Incident date: Apr 9, 2026
Sudden loss of power (multiple incidences in the first 3000 miles, multiple service visits). While driving normally there was a sudden loss of power. Once at an interstate on ramp while attempting to merge, and three times while driving on city streets. The first dealer visit resulted in no action due to no codes and the problem not replicating. When I pulled into the dealer and shut off the car; ... Read more
Incident date: Mar 23, 2026
The contact owns a 2022 Ford Bronco. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned. Additionally, the contact reported that the check engine warning light illuminated; however, the fault light was cleared by the dealer during a service visit. The contact received notification of NHTSA Campaign Numbers: 25V455000 (FUEL SYSTEM, GASOLINE), 25V72100... Read more
Incident date: Feb 18, 2026
The vehicle is a 2022 Ford Mustang EcoBoost. While driving in traffic, the engine suddenly stalled and shut off without warning. This created an immediate safety risk as the vehicle lost power in the middle of active traffic flow, requiring me to quickly maneuver to avoid blocking traffic and potential collision. The issue appears consistent with a fuel delivery or fuel pressure failure, as the en... Read more
Incident date: Feb 18, 2026
The vehicle is a 2022 Ford Mustang EcoBoost. While driving in traffic, the engine suddenly stalled and shut off without warning. This created an immediate safety risk as the vehicle lost power in the middle of active traffic flow, requiring me to quickly maneuver to avoid blocking traffic and potential collision. The issue appears consistent with a fuel delivery or fuel pressure failure, as the en... Read more
Incident date: Mar 30, 2026
The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact stated that the manufa... Read more