Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
NISSAN
PATHFINDER
(2026) - ENGINE
Apr 21, 2026
Incident date: Feb 7, 2026
The contact owns a 2012 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, there was an abnormal burning odor coming from the vehicle. While depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated that the rear driver’s side brake light was inoperative. The failure occurred on several occasions. No warning lights were illuminated. The c... Read more
NISSAN
PATHFINDER
(2026) - FUEL/PROPULSION SYSTEM
Apr 21, 2026
Incident date: Feb 7, 2026
After Honda Safety Recall 24‑027 (“Replace the fuel pump motor”) was performed on my 2018 Honda Civic Si at an authorized Honda dealership, the vehicle began exhibiting fuel‑system‑related issues that did not exist prior to the recall work. Within one day of the initial recall repair, the vehicle developed hard‑start/extended‑crank behavior. The dealership later reported they had pin... Read more
Incident date: Feb 7, 2026
Grinding noise on startup. Goes away after warmup. Ford Dealer just reported that I need a $6,500 engine repair. I’ve owned this truck since brand new in 2019. Always have done routine maintenance. This clearly is a quality issue.
Incident date: Feb 7, 2026
I own a 2021 Ford Bronco Sport Base (VIN: [XXX] ) equipped with the 1.5L EcoBoost 3-cylinder engine. I am experiencing a complete and repeated loss of engine coolant with no visible external leak. Upon inspection, air bubbles were observed rising through the coolant reservoir when coolant was added, indicating combustion gases are entering the cooling system through a compromised seal. On multiple... Read more
Incident date: Feb 7, 2026
EGR system coolant leak and white smoke from exhaust
Incident date: Apr 13, 2026
The speed sign reading technology reads the S.R road signs as speed limit signs. I have a 25 model and it does not do this. The 2026 model is equipped with the pro pilot system which is not on the 2025 model.
Incident date: Apr 13, 2026
The speed sign reading technology reads the S.R road signs as speed limit signs. I have a 25 model and it does not do this. The 2026 model is equipped with the pro pilot system which is not on the 2025 model.
Incident date: Apr 13, 2026
The vehicle reads the speed limit signs improperly and the adaptive cruise control will speed up the vehicle to the improper speed limit. For instance it is 45 mph on SR 70 in TN and the vehicle will read the speed limit as 70 mph and take off up to 70 mph on it's own. Very dangerous. Took it to 2 dealers and they are unable to fix the problem.
Incident date: Apr 19, 2026
Since moving here to Nevada in 2023, I’ve had several oil changes. After about 1200 I have to add mother oil to the car. I’ve gone back three times to 5 min oil change to get free refills since they offer free top offs after your initial oil change. I than took a deep dive on the internet and discovered that the Volvo XC90, 2016 had issues with oil consumption, but never informed me of this i... Read more
Incident date: Apr 18, 2026
While driving, the truck suddenly Boggs down and gets sluggish. A message appeared once that said reduced acceleration drive with care. It is dangerous because it loses power and stalls in front of other vehicles. I took it to the dealership on Friday the 17th and they said it was the crank position sensor. They ordered the part and I took it back on Monday the 20th and they replaced the sensor. T... Read more
Incident date: Nov 23, 2025
Grid heater bolt broke while towing our camper and destroyed our engine while traveling through Virginia!
Incident date: Apr 21, 2026
Grid heater bolt broke while towing our camper and destroyed our engine while traveling through Virginia!
Incident date: Apr 18, 2026
Egr valve went out ; causing a fuse to go out; which triggered a limp home mode: stranding me on side of road
Incident date: Apr 21, 2026
Loss of driver power- while driving on the freeway/street at a speed car shut off. which it might have cause accident and injured myself and/or others No the problem has not been reproduced by manufacture No the vehicle has not been inspected by dealer. Took the car to an independent service center and unable to confirm defect. The incident been ongoing since yearly last year. It stops and come... Read more
Incident date: Apr 19, 2026
The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed on the highway, the driver's side A-pillar trim clip became partially detached on the side of the windshield. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 24V031... Read more
Incident date: Mar 7, 2026
While driving about 35 MPH, the vehicle began to alarm and stated "the engine is off; pull over, put in park or neutral, and restart the car". I pulled over and found that the engine had indeed turned itself off in the middle of driving. When the engine turns off, both the braking vacuum system and the power steering go off, making it harder to brake and steer to safety. If I were going highway s... Read more
Incident date: Mar 31, 2026
On April 20, 2026, my 2025 Volkswagen Atlas (approx. 31,000 miles) experienced a sudden malfunction where the vehicle became stuck in neutral and would not shift into drive or reverse, despite starting normally. This occurred without warning and rendered the vehicle inoperable, requiring it to be towed to a dealership. Prior to this incident, I experienced intermittent issues with the remote star... Read more
Incident date: Mar 28, 2026
Infotainmeny system receives multiple fals touches and switches to other screens and functions with no direct input from me the driver. This is very distracting and also dangerous as the issue also interfears with navigation, it will turn is off and switch destinations without any input. This issue has occured since i have had the car in 2022, it only keeps getting worse. This is a very distractin... Read more
Incident date: Dec 15, 2025
Driving on the highway smoke came from under the hood in the right hand side forcing my family out on the highway keep ingulfed in flames and burnt to a crisp
Fire
Incident date: Aug 1, 2024
Got it in sept 2022 brand new the shower leaked water the seal of the slide leaked and the power inlet got very warm which would kick the breaker occasionally
Fire
Incident date: Jan 2, 2026
The Fuel pump module was a recall under N222372310 - Safety Recall in 2023. This recall was complete by a dealership. The recall fuel pump module assembly It was replace July 2023 with part number Fuel Pump Module 84782007. On April 13, 2026 (33 months later) the car would not start, if it did start it was stall and die. When it also run rough if it would start, then die again. I had to have the c... Read more
Incident date: Jan 2, 2026
While driving my 2021 BMW X7 at approximately 32,000 miles, the vehicle suddenly displayed a drivetrain malfunction warning along with a low engine oil pressure warning. At the same time, I noticed excessive heat and a strong burning smell coming from the vehicle. I also heard abnormal mechanical noises coming from the engine, which sounded like knocking or grinding. The engine failure occurred u... Read more
Incident date: Apr 13, 2026
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument panel failed to display the speedometer, warning lights, engine oil gauge, and the fuel gauge as needed. The failure had caused the vehicle to run out of fuel several times. The vehicle was taken to an independent mechanic after being involved in a crash while the vehicle was parke... Read more
NISSAN
ROGUE SPORT
(2020) - POWER TRAIN
Apr 20, 2026
Incident date: Apr 15, 2026
The contact owns a 2019 Ford F-150. The contact stated that while driving 75 MPH, the transmission unexpectedly downshifted from 10th to 7th gear, causing the vehicle to jerk and hesitate to accelerate as needed. There was no warning light illuminated. The contact pulled over, turned off, and restarted the vehicle. The vehicle was taken to the dealer, who replaced the transmission; however, the fa... Read more
Incident date: Mar 26, 2026
On March 21, 2026, the vehicle’s Automatic Emergency Braking (AEB) and Traffic-Aware Cruise Control (TACC), suffered a severe "phantom braking" failure. While driving, the vehicle engaged in a violent, full-force emergency brake application without any external hazard or driver input. This unprompted deceleration caused the seatbelt to exert extreme pressure and trauma on my abdomen. As I was [X... Read more
1 injured
Incident date: Mar 26, 2026
On March 21, 2026, the vehicle’s Automatic Emergency Braking (AEB) and Traffic-Aware Cruise Control (TACC), suffered a severe "phantom braking" failure. While driving, the vehicle engaged in a violent, full-force emergency brake application without any external hazard or driver input. This unprompted deceleration caused the seatbelt to exert extreme pressure and trauma on my abdomen. As I was [X... Read more
1 injured
Incident date: Mar 26, 2026
The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The message to restart the vehicle was displayed. The contact stated that the vehicle shut off unexpectedly. Additionally, the check engine warning light was illuminated the day before the failure. The contact stated that while attempting to start the vehicle, the failure reoccu... Read more
NISSAN
PATHFINDER
(2024) - WHEELS
Apr 20, 2026
Incident date: Apr 16, 2026
Back in July of 2025, my vehicle Abruptly Stopped and lost all power on the thruway. Vehicle was towed immediately to local dealership (emerling Jeep in springville ny ), where it then sat for almost 9 months awaiting a safety recall related to the PTU, as was confirmed by dealership. Fast forward to this year, early April 2026, I finally received vehicle back, and was informed a new PTU /software... Read more
NISSAN
PATHFINDER
(2024) - POWER TRAIN
Apr 20, 2026
Incident date: Apr 16, 2026
Back in July of 2025, my vehicle Abruptly Stopped and lost all power on the thruway. Vehicle was towed immediately to local dealership (emerling Jeep in springville ny ), where it then sat for almost 9 months awaiting a safety recall related to the PTU, as was confirmed by dealership. Fast forward to this year, early April 2026, I finally received vehicle back, and was informed a new PTU /software... Read more
Incident date: Apr 19, 2026
Beginning in October 2025, the Kwikee electric retractable side steps on my Winnebago Ekko began deploying spontaneously while the vehicle was being driven at highway speeds. The steps are designed to retract automatically upon the vehicle being placed in gear and to deploy only when the vehicle side access door is opened via magnetic reed switch. The failure mode observed is the inverse of intend... Read more
Incident date: Oct 24, 2024
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that there was a slight shaking coming from the steering while driving at various speeds. The check engine warning light was illuminated. The contact was concerned about driving the vehicle. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering). The local dealer was contacted, but the vehicle was no... Read more
Incident date: Oct 24, 2024
The contact owns a 2017 Hyundai Tucson. The contact stated that after the vehicle was taken to the dealer for a recall repair, there was a burning odor coming from the vehicle, with white smoke from the tailpipe. Additionally, the check engine warning light was illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Incident date: Oct 24, 2024
My 2024 Cadillac LYRIQ generated the following High Voltage Battery fault codes via On-Demand Diagnostic: U2B4A, U2B4D, U2B50, U2B53, U2B56, U2B59, U2B5C, U2B5F, U2B62, U2B65, U2B68 — all under module VIC - Lithium-Ion Battery. Multiple codes are flagged "Service Right Away" indicating an active fault in the high voltage propulsion battery system. I brought the vehicle to Lindsay Cadillac, Alexa... Read more
Incident date: Apr 20, 2026
I own a 2010 Honda Accord. While driving at various speeds, the vehicle jerks, and fails to accelerate as intended while depressing the accelerator pedal on the hwy. The check engine warning light VSA is on. In 2022, I had Honda replace the engine, However, just after the warrenty expired, I started to experince the same issues. The vehicle has been sitting since 2023, and so I have it in the shop... Read more
Incident date: Apr 20, 2026
I own a 2010 Honda Accord. While driving at various speeds, the vehicle jerks, and fails to accelerate as intended while depressing the accelerator pedal on the hwy. The check engine warning light VSA is on. In 2022, I had Honda replace the engine, However, just after the warrenty expired, I started to experince the same issues. The vehicle has been sitting since 2023, and so I have it in the shop... Read more
Incident date: Feb 25, 2026
We think there’s an issue with the abs module and wheel speed sensor because we started having a problem where the brakes wouldn’t work or would stutter. The car would shake real bad it would make an awful grinding sound but normally only when trying to stop at higher speeds or long braking. The only thing that made it stop was to unplug the abs but then other parts of the car stopped working ... Read more
NISSAN
PATHFINDER
(2025) - ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Jan 1, 2026
HVAC system heating to dangerous levels and still radiating heat into the cabin even after HVAC system was turned off. To mitigate, direction was changed to feet. Temperatures of over 100 degrees F were observed for sustained periods. Issue is intermittent, however it was reproduced consistently when it was cold outside (cold being cooler than 55 degrees F). I set the temperature to 65 degrees F w... Read more
NISSAN
PATHFINDER
(2025) - STRUCTURE
Apr 20, 2026
Incident date: Jan 1, 2026
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the A-pillar trim clip detached, and the vehicle was taken to the local dealer where a temporary repair was performed using tape to secure the trim. The contact stated that the manufacture... Read more
NISSAN
PATHFINDER
(2025) - ENGINE
Apr 20, 2026
Incident date: Jan 1, 2026
Our 2018 Ford Escape has a 1.5L Eco Boost engine that currently has coolant intrusion in all 4 cylinders per a diagnosis by a Ford dealership in Orlando, FL. All indications point to it being the result of the same known design flaw for which Ford has previously issued a recall. However, our car - built at the same plant and time period as those who were sent recall notices - did not receive a re... Read more
Incident date: Apr 20, 2025
The car which is barely driven, suddenly caught on fire while parked in my home driveway after sitting there for close to 8 hours. so the car wasn't in use at the time. It's completely gone.
Fire
Incident date: Apr 20, 2025
The car which is barely driven, suddenly caught on fire while parked in my home driveway after sitting there for close to 8 hours. so the car wasn't in use at the time. It's completely gone.
Fire
Incident date: Jan 28, 2026
The contact owns a 2010 Kia Forte with a five-speed transmission. The contact received notifications for NHTSA Campaign Number: 18V363000(Air Bags) and NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulics), as well as other manufacturer recalls. The contact made an appointment at a dealer and had the vehicle serviced for the recalls. The contact had to make a second appointment as not all p... Read more
1 injured
Incident date: Apr 17, 2026
The contact owns a 2018 Lexus LS 500. The contact stated that while driving 50 MPH, the vehicle stalled. The vehicle coasted and was steered over to the side of the road. The vehicle failed to restart. The vehicle was towed to the residence, where the oil was drained and the cap and filter were removed. The contact stated that there were metal shavings inside the oil. The vehicle was towed to a de... Read more
Incident date: Apr 17, 2026
Low beam headlight bulbs fail consistently every 90-120 days. I've replaced them approximately 20 times in 9 years. This is a common failure across this vehicle line, as noted in many online forums. This is a safety hazard.
Incident date: Apr 8, 2026
I started losing Regen braking intermittently, when this happens the brakes themselves don't work well and there's no warning, you lift of the pedal expecting the car to stop and its rolling freely, to push brake and its not stopping like you expect, then it thuds and lunges forward a bit and stops. It was rarely happening, now the car can barely be driven. I have not got it into a shop yet. It th... Read more
Incident date: Apr 8, 2026
My 2021 Chevrolet Suburban experienced a sudden no start condition which required the vehicle to be towed for repair. A diagnostic inspection determined that both the fuel pump and the fuel pump control module had failed. I paid out of pocket for the full repair, including replacement of both components. Several months later, GM issued a safety recall for the fuel pump control module on this vehic... Read more
Incident date: Jul 26, 2025
Vehicle: 2022 Mercedes-Benz S580 The vehicle is experiencing a severe and violent drivetrain "jolt" or "push" during gear transitions, specifically when shifting from 5th to 6th gear at cruising speeds. On multiple occasions, the jolt was so forceful that passengers believed the vehicle had been rear-ended by another car. This behavior is unpredictable and creates a significant safety hazard, as... Read more
Incident date: Jan 1, 2025
This is regarding the earlier recall where drivers can feel a clicking noise in steering wheel, I did my recall year ago and this issue is resurfacing again. I reported this to dealer this week and I was said they will replace the parts since it's under warranty. But I wanted to report this issue. Is there a permanent fix?
Incident date: Jan 1, 2025
The car started jerking and the RPMs heratic while driving but would not advance pressing the accelerator on the freeway could have crashed or been involved in a major accident on the freeway was able to move out in time because pressing the accelerator did not work not did it move the car it completely lost power once on the side of road try reversing and noting happened could not drive or revers... Read more
Incident date: Jan 1, 2025
Engine totaled because of oil starvation I'm guessing or maybe an oil pump failure oil starvation caused Pistons to rub inside of head cost of engine and work is more than the vehicles cost so that means car is totaled