Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Feb 6, 2026
The sliding door lock actuator froze there was an extended warranty on them for 10 years or 100,000 miles. Mine went out at 129,000
Incident date: Feb 11, 2026
While driving my truck roughly 60 mph, I experienced a sudden and uncommandded shift from 6th to 1st gear for roughly 3-5 seconds. When this occurred the engine RPMs jumped up to near Red Line and I experienced a rapid deceleration. I was driving on a dry road with new tires and did not experience any wheel lock up or skidding. However, this could have very easily posed an extreme safety hazard... Read more
Incident date: Feb 11, 2026
k my abs and traction control and brake light came on my truck has 86k miles well took it and got it scanned said abs control module internal short so went on line to order one on back order and no date when available so went to dealer and they said no can’t get one nationwide back order so now my trucks brakes are not safe and i contacted ram with no response so idk wat to do and i thought car ... Read more
Incident date: Feb 11, 2026
The contact owns a 2024 Nissan Kicks. The contact stated that after parking the vehicle in the driveway and turning off the vehicle, while exiting the vehicle, the rear hatchback glass suddenly shattered. The contact stated that prior to the failure, the rear defroster was not activated, and there was no impact to the hatchback glass to cause the glass to shatter. The vehicle was towed to the loca... Read more
Incident date: Feb 12, 2026
This is regarding a 2021 gle 350. The car was parked overnight and in the morning was unable to start or crank . I had to tow the vehicle to the service center that has maintained the car since purchased date and they told Me there’s a problem with the engine and I will need a new engine costing $28,000 dollars., the car has 42,000 miles and has an impeccable service history with Mercedes Benz. ... Read more
Incident date: Jan 30, 2026
Replaced horns a couple times, after doing research, this seems to be a deeper and ongoing issues with this car ok a larger scale. Horns die out or stop completely, causing multiple replacements.
Incident date: Feb 7, 2026
Transmission is having hard shift and shutter at a speed of 60/65
Incident date: May 15, 2025
The contact called on behalf of the owner of a 2017 Ford F550. The contact stated that while one of the employees was driving at highway speeds, a diesel fuel-burning odor was coming from the engine and entering the cabin of the vehicle through the A/C vents. No warning lights were illuminated. The driver pulled over to the side of the road and turned off the vehicle. The driver exited the vehicle... Read more
Incident date: Feb 9, 2026
The car can't start because of the recall
Incident date: Feb 6, 2026
The digital instrument cluster in my 2024 Genesis GV70 has failed multiple times while driving. The vehicle was taken to the dealership on December 20, 2025 for instrument cluster malfunction. The vehicle remained in the shop for approximately four weeks, and the instrument cluster module was replaced. The vehicle was returned to me on January 19, 2026 with representation that the issue had been ... Read more
Incident date: Dec 15, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact heard an abnormally loud bang. The power steering failure warning light was illuminated. The vehicle was driven to the residence. The contact diagnosed the vehicle with rack and pinion failure and detached bolts. T... Read more
Incident date: Sep 1, 2024
This electric vehicle would not charge from a 120VAC or 240VAC source. It would charge using HVDC. It has been repaired by a KIA dealership and therefore the part is not available for inspection. I don't know that anyone's highway safety was at risk because the vehicle continued to operate normally and could be recharged, although not at home. That said, the failure presented as a dead-short to ... Read more
Incident date: Sep 1, 2024
Three issues remain unsolved as Nissan states there is no current fix. 1) Recall for battery/fast charge. Recall was supposed to be fixed by Nov 24 and has not been fixed. Fast charge could lead to fire. Charging is limited to level 1 or level 2. 2) Software update causes heat to stop working at will. This is a safety hazard as temps in the upper midwest dip below zero degress. Nissan consumer a... Read more
NISSAN
PATHFINDER
(2026) — ENGINE
Feb 11, 2026
Incident date: Feb 5, 2026
I had the GM 6.2L motor recall test, it passed. Catastrophic engine failure at 50mph roughly 6000-7000 miles later. Luckily I got off the road safely. Confirmed by GM dealer, new engine has been ordered. No warning lights.
Incident date: Feb 10, 2026
Vehicle was making a very loud humming noise at 73 mph. After returning to the dealership they found that the bearings in the rear end house had destroyed themselves causing internal damage to the housing and the entire rear end now needs to be replaced.
Incident date: Jan 1, 2026
Vehicle taken into dealership for maintenance, after car received cars system software malfunctioned. Display screen went black and states "return to dealer. failed update" due to this issue I don't have access to car settings with most features are unavailable. All warning chimes such as turn signals, park sensor warnings, lane departure warning are inoperable. Had drove miles with turn signal o... Read more
Incident date: Feb 10, 2026
Steering the vehicle is extremely difficult leading to major safety concerns. When making turns, right or left, where the steering wheel travels greater than 90 degrees, the steering wheel becomes hard to push past that 90 degree mark (I am 6' 200lb man). Once past 90 degrees, the wheel will stay at that turning angles without correcting to straight. A few times I have had to "muscle" the steering... Read more
Incident date: Feb 10, 2026
Intermittently for the last year, car will show 3 dash lights: 1. AEB light 2. Slip indicator light 3. Master warning light When this occurs, the car can be slow to accelerate. When the three lights are on, the problem will persist until the engine is shut off for a period of several minutes. It does not occur every time the car is driven. In the last 3 months, there have been 3-4 instances ... Read more
Incident date: Feb 10, 2026
Intermittently for the last year, car will show 3 dash lights: 1. AEB light 2. Slip indicator light 3. Master warning light When this occurs, the car can be slow to accelerate. When the three lights are on, the problem will persist until the engine is shut off for a period of several minutes. It does not occur every time the car is driven. In the last 3 months, there have been 3-4 instances ... Read more
Incident date: Feb 10, 2026
The contact owns a 2022 Honda HR-V. The contact stated that while driving in the snow or icy conditions, the brakes failed to function as intended. The contact stated that while depressing the brake pedal, the vehicle failed to respond as intended. The vehicle continued rolling forward before coming to a stop. No warning lights were illuminated. The vehicle was taken to the dealer; however, the ve... Read more
Incident date: Feb 10, 2026
I want to be clear about why I opened this case. Per Nissan’s own recall documents, the software update does not repair the defective battery cells, it only detects the issue and may disable the vehicle to prevent a thermal event. Level 3 charging remains unusable, and the underlying defect is still present. Because of this, I am requesting a repurchase or a replacement vehicle. If they say the... Read more
Incident date: Feb 10, 2026
I want to be clear about why I opened this case. Per Nissan’s own recall documents, the software update does not repair the defective battery cells, it only detects the issue and may disable the vehicle to prevent a thermal event. Level 3 charging remains unusable, and the underlying defect is still present. Because of this, I am requesting a repurchase or a replacement vehicle. If they say the... Read more
Incident date: Dec 11, 2025
The contact owns a 2026 Hyundai Palisade. The contact stated that while inside a residential parking lot and attempting to park, the vehicle unintendedly accelerated independently while in the Drive Gear Position and crashed into a parked vehicle, where it came to a stop. The contact stated that no air bags deployed in the vehicle. No warning light illuminated. The contact stated no injuries were ... Read more
Crash
Incident date: Mar 4, 2024
The contact owns a 2018 Honda CR-V. The contact stated that while driving at 70 MPH, several unknown warning lights illuminated. The contact pulled into a gas station. The vehicle was towed to the dealer, where it was diagnosed and determined that the turbocharger had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was app... Read more
Incident date: Mar 4, 2024
On [XXX] I purchased a brand-new 2024 Nissan Altima SR from Vaden Nissan located at 10421 Abercorn Street, Savannah, GA 31419, Phone 912-920-5600; with approximately 25 miles on the odometer. On the day of purchase, the vehicle emitted a noticeable mold odor inside the cabin. The vehicle was returned to the dealership on March 11, 2024, due to the mold odor. It was again returned on March 13, 202... Read more
Incident date: Mar 4, 2024
On [XXX] I purchased a brand-new 2024 Nissan Altima SR from Vaden Nissan located at 10421 Abercorn Street, Savannah, GA 31419, Phone 912-920-5600; with approximately 25 miles on the odometer. On the day of purchase, the vehicle emitted a noticeable mold odor inside the cabin. The vehicle was returned to the dealership on March 11, 2024, due to the mold odor. It was again returned on March 13, 202... Read more
Incident date: Feb 10, 2026
OIL HOUSING FAILED , CAUSED OIL INTO ENGINE AND EXHAUST
Incident date: Feb 3, 2026
The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving approximately 30 - 35 MPH, there was an abnormal rattling sound coming from the wheel well or near the front underbody near the air dam, as if there was a piece of ice stuck in the air dam. The vehicle was taken to the dealer, who diagnosed that the front wheel hub hardware was loose, affecting the wheel bearings, and... Read more
Incident date: Feb 9, 2026
While driving the vehicle the other night, the cars electrical system completely shut off for a few seconds before popping back on. The whole car inside and out went completely black. It was around 10pm on a dark country road. I had the seat heater on high and the defrost on high because it was cold. It appeared to happen when the auto high beams were supposed to engage. Instead of them engaging, ... Read more
Incident date: Jul 29, 2025
I came out from work. Got in my car and started it and went to make a three-point turn to go the opposite direction on a quiet back street in the airbag deployed halfway through and blew up in my face, causing my hands to be hurt and difficulty with breathing.
Incident date: Jul 29, 2025
I changed the Air Mass Flow sensor and it’s still showing the check engine light on my dash board and giving me the same code after replacing it brand new. My brakes sound horrible after replacing both sets of brakes, front and back. The Foward Collision Warning sensor did not respond in a timely matter, resulting in a minor fender bender.
Crash
Incident date: Jul 29, 2025
I changed the Air Mass Flow sensor and it’s still showing the check engine light on my dash board and giving me the same code after replacing it brand new. My brakes sound horrible after replacing both sets of brakes, front and back. The Foward Collision Warning sensor did not respond in a timely matter, resulting in a minor fender bender.
Crash
Incident date: Feb 9, 2026
12 V battery fails everyday and needed to press the 12 V boost button. Sometimes alarm turns on middle of the night.
Incident date: Jan 30, 2026
During operation the seatbelt connection to the pretensioner fell apart. There is a plastic housing that the seatbelt anchor is connected to. That metal anchor came apart from inside of the plastic housing and could not be reconnected. Vehicle will need a new seatbelt installed. The pretensioner mounting cable is still intact, just the connection plate to the plastic housing failed. The attac... Read more
Incident date: Dec 26, 2025
The contact owns a 2020 Volkswagen Tiguan. The contact stated that the engine warning light was illuminated due to an emissions issue. The message to check the oil level was displayed. The contact pulled over to check the oil and added a quart of oil. The vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who determined that there was smoke co... Read more
Incident date: Dec 26, 2025
2026 Nissan Kicks, less than 1,500 mi. Computer system several warning lights appeared without notice; caused car to shut off and sputter before starting several times. The first time the warning lights that came on were: Warning (exclamation point inside triangle); Malfunction See Owner's Manual (In Orange box on panel) with all collision symbols showing [pictures avail on request] Second warni... Read more
Incident date: Dec 26, 2025
2026 Nissan Kicks, less than 1,500 mi. Computer system several warning lights appeared without notice; caused car to shut off and sputter before starting several times. The first time the warning lights that came on were: Warning (exclamation point inside triangle); Malfunction See Owner's Manual (In Orange box on panel) with all collision symbols showing [pictures avail on request] Second warni... Read more
Incident date: Jan 22, 2026
The contact owns a 2023 Tesla Model 3. The contact stated that while driving with the Autonomous Self Driving feature activated in rainy weather, the vehicle suddenly turned towards the left onto railroad tracks. The contact regained control of the vehicle and was able to drive off the railroad tracks. The tires and rims were damaged due to the failure. The vehicle was taken for repairs, and the t... Read more
Incident date: Jan 22, 2026
My son and I were in a major crash on a freeway, we were hit by a semi-truck, sent into a spin, hit by another vehicle and stopped by slamming into freeway guardrail. The car was totaled. My son was driving and airbags on the drivers side all deployed but nothing deployed on the passenger side at all.
Crash
Incident date: Feb 9, 2026
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more
Incident date: Sep 15, 2025
The contact owned a 2013 Kia Optima. The contact stated that while his niece was driving the vehicle at 65 MPH, a strong fuel odor began to emit from the vehicle without warning. The vehicle then began to violently shake as the contact's niece began to exit the highway. Upon pulling over and exiting the vehicle, black smoke began to emit from the vehicle as both police and fire officials were in t... Read more
Fire
Incident date: Jan 10, 2026
Hesitant and sluggish acceleration caused check engine light and activated limp mode. Code P0087 - fuel rail/system pressure too low. My VIN isn’t included on the major fuel pump recall, but I’m experiencing issue and being told it’s going to cost thousands to repair.
Incident date: Jan 10, 2026
The front camera and sensors are constantly popping up that they are disabled. The front sensor failed to indicate warning and failed emergency brake. Car should have stopped but I stead it hit the car in front. Sensors, and other electrical services are constantly disabling themselves, or failing to work. What is the point of safety features if they constantly fail.
Crash
Incident date: Jan 10, 2026
The front camera and sensors are constantly popping up that they are disabled. The front sensor failed to indicate warning and failed emergency brake. Car should have stopped but I stead it hit the car in front. Sensors, and other electrical services are constantly disabling themselves, or failing to work. What is the point of safety features if they constantly fail.
Crash
Incident date: Dec 25, 2025
The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, the transmission shifted hard with unintended upshifts. The contact stated that the vehicle was able shift out of a higher gear occasionally upon switching to manual mode. There was no warning light illuminated. The vehicle was taken to the dealer, where the vehicle was diagnosed. The vehicle was not yet d... Read more
Incident date: Feb 2, 2026
The contact owns a 2014 Fiat 500L. The contact stated that while the vehicle was coming to a stop at an intersection, the vehicle became inoperable while attempting to shift gears, with the message “Gears Unavailable” displayed. The contact attempted to shift gear several times; however, the failure persisted. The vehicle was towed to the residence. A mobile mechanic arrived at the residence a... Read more
Incident date: Feb 5, 2026
The 2021 GMC Blazer (and related Chevy Blazer models) is experiencing recurring radiator failures, often requiring multiple replacements within short timeframes. The radiator was replaced in March 2024 and in early 2025 I went for an oil change and complained of smelling coolant and asked if it could be checked and was told nothing was wrong. I was told again in November 2025 that it has a leak... Read more
Incident date: Dec 16, 2022
The steering is sticky, and jerky. It's hard for me to maintain a safe driving experience. I'm going to get pulled over. There is a recall on this problem but I have no recalls for my car!!!! The dealership will not acknowledge. And ot is getting so much worse. 52233 miles.
Incident date: Dec 16, 2022
Complete transmission failure and need replacement the car is less than 10 years old Nissan has had major issues with the CVT system and transmission…transmission lose power on the highway