Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Sep 1, 2025
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25v695000 (Back Over Prevention); however, the parts for the repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The back over prevention camera would fail intermittently, and when working correctly, the image would only... Read more
Incident date: May 1, 2026
Sunroof exploded outwards while driving.
Incident date: Mar 4, 2026
I was driving on the highway and my car started making a lot of noise. I got a notice “The Engine system has detected a fault.” Then another notification saying 4 wheel drive was disabled and then my car stopped running, leaving me stranded in the middle of the highway. My car would start, but it would not go into any gear. When I tried putting it in gear, I got a notification that said “Pow... Read more
Incident date: Mar 15, 2025
Every single EA839 Audi Engine has piston skirt and cylinder scoring.
Incident date: Mar 15, 2025
The vehicle's Collision Mitigation Braking System (CMBS) is triggering 'phantom braking' at 50mph when there are no vehicles or hazards ahead. This occurs consistently on roads with dark asphalt patches/crack sealant. The braking is severe enough to cause a potential rear-end collision. I have reported this to Honda Corporate (Case #16338446) and have an appointment with a dealer, but the issue pe... Read more
Incident date: Mar 15, 2025
The contact owns a 2019 Hyundai Tucson. The contact stated while parked and occupied in the vehicle, attempting to close the drive side door, and he heard a raddling noise coming from the front of the vehicle and his wife existed the vehicle and noticed the noise was coming from the windshield. The contact mention his wife also noticed mold and water near the drive side part of the windshield. The... Read more
Incident date: Jun 1, 2024
A coolant leak from the flow shut‑off valve caused the engine maintenance warning light to remain on for an extended period. This issue is covered under Toyota Customer Support Program 24TE04. The warning light is a safety concern because it indicates an active engine‑related malfunction and can mask other warnings. The defect was first diagnosed by a Toyota dealership at approximately 97,000... Read more
Incident date: Jun 1, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic transmission failed How was your safety or the safety of others put at risk? While merging into traffic the transmission would not shift and the truck lost power and began to slow down. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the de... Read more
Incident date: Jun 1, 2024
There is a brake assist issue that comes up intermittently pedal can become stiff at times. This caused me to almost have an accident at an intersection when a car pulled out in front of me. Stopping was delayed and very difficult and frightening. Issue has not been reproduced or confirmed by deal or service center. It has not been inspected. No warning, messages or symptoms of any kind. I p... Read more
NISSAN
PATHFINDER
(2020) - SEAT BELTS
May 4, 2026
Incident date: Apr 15, 2026
The contact leased a 2025 Hyundai Tucson. The contact stated that while driving at 40 MPH, another driver cut her off while in an intersection which activated the emergency brake system. As a result, the contact was hit from behind by another vehicle. The air bags did not deploy and the seat belt failed to secure the contact and thrusted her forward. The contact did not seek medical attention but ... Read more
Crash
1 injured
Incident date: Sep 30, 2025
On March 14 2026 i was driving from [XXX] . To [XXX] to have my tires checked because i felt a strong vibration on my steering column and truck itself, it was getting worse so i took it to my mechanic who does my regular maintenance on truck. After inspecting tire ( [XXX] 55 R20) was called over and shown that my front passenger side tire had a flat spot, it looked deformed mechanic informed me ... Read more
Incident date: Sep 30, 2025
On March 14 2026 i was driving from [XXX] . To [XXX] to have my tires checked because i felt a strong vibration on my steering column and truck itself, it was getting worse so i took it to my mechanic who does my regular maintenance on truck. After inspecting tire ( [XXX] 55 R20) was called over and shown that my front passenger side tire had a flat spot, it looked deformed mechanic informed me ... Read more
Incident date: Jul 25, 2025
The warning light on the dash is indicating that there is a problem with the airbag. I took it to a Nissan Dealership and was told that the side airbag needed to be replaced. I was quoted $3,241.41labor only. I was told there was no recall. I certainly don't want there to be a collision and it doesn't deploy as it should. So I would like to report this issue in the event this has happened to othe... Read more
Incident date: May 3, 2026
Dear NHTSA, I am writing to formally report a dangerous design oversight and safety hazard regarding the trunk lid support mechanism on the Nissan Altima. On [Date of Incident], while the vehicle was parked, a gust of wind caused the trunk lid to slam shut unexpectedly. The metal door latch struck me directly in the frontal region of the skull, resulting in an injury that required medical monitor... Read more
1 injured
Incident date: May 3, 2026
I opened the drivers door, got in, closed the door and the back windshield shattered.
Incident date: May 2, 2026
My car was parked out front my house. Weather has been in the 60’s no major differences. I walked outside ant 1pm and noticed the entire back windshield was shattered. There was no impact marks, no hole in the window. I’m not sure how this has happened and thankfully we were at home and not driving.
Incident date: Feb 19, 2026
I am filing this complaint against Nissan North America due to a recurring transmission failure in my 2019 Nissan Sentra VIN#: [XXX] . Timeline of Events: Initial Purchase: November 2022 (61,000 miles). First Failure: September 2023 (~75,000 miles). Nissan replaced the transmission under the extended CVT warranty (84 months/84,000 miles) established by the Martinez v. Nissan class action sett... Read more
Incident date: Dec 1, 2024
I have been dealing with a loud grinding noise at low speeds when braking since 3 months after purchase. We have been to the dealership multiple times over the issue. The dealership can hear the noise but are unable to fix the problem. I fear it’s a safety issue and may cause brake failure as it’s super loud especially on steep hills. Rotors have been resurfaced and brakes replaced.
Incident date: May 2, 2026
I have been waiting 2.5 years for this recall to be addressed, which far exceeds any standard of a "timeline manner."
Incident date: May 31, 2025
Sluggish engine, delayed engine engagement, delayed throttle response. Engine noise under acceleration. My safety is being put at risk when pulling out into oncoming traffic on the highway, engine is not shifting, vehicle not moving as fast as it should. Technical Expert sent out by Arbitrator with the BBB Autoline who confirmed multiple issues with the engine. Vehicle has been to Nissan dealershi... Read more
Incident date: May 31, 2025
Sluggish engine, delayed engine engagement, delayed throttle response. Engine noise under acceleration. My safety is being put at risk when pulling out into oncoming traffic on the highway, engine is not shifting, vehicle not moving as fast as it should. Technical Expert sent out by Arbitrator with the BBB Autoline who confirmed multiple issues with the engine. Vehicle has been to Nissan dealershi... Read more
Incident date: May 31, 2025
Sluggish engine, delayed engine engagement, delayed throttle response. Engine noise under acceleration. My safety is being put at risk when pulling out into oncoming traffic on the highway, engine is not shifting, vehicle not moving as fast as it should. Technical Expert sent out by Arbitrator with the BBB Autoline who confirmed multiple issues with the engine. Vehicle has been to Nissan dealershi... Read more
Incident date: Apr 30, 2026
215/60/r16 Driving down, interstate st 70 steering wheel started to shake, then load noise as if running over something, then could see the entire middle tread of the tire flying into the lane behind me to the right. So luckily no one was in that lane or it would’ve crashed into the front of their car. Car was recently purchased from a dealer and the dealer had just gotten it from an auction so... Read more
Incident date: Apr 30, 2026
On March 25th the dealership said our car was on a recall for R25E2 the dealership performed the ECM software update fix at this time. On April 30th 2026 the engine suffered catastophic failure. The heat stopped working the car was not showing hot the dial was at 1/4 it is usually at 1/2. The oil light flashed my husband lost power steering and it died at a 4 way stop. There was so much white smo... Read more
Incident date: Apr 30, 2026
On March 25th the dealership said our car was on a recall for R25E2 the dealership performed the ECM software update fix at this time. On April 30th 2026 the engine suffered catastophic failure. The heat stopped working the car was not showing hot the dial was at 1/4 it is usually at 1/2. The oil light flashed my husband lost power steering and it died at a 4 way stop. There was so much white smo... Read more
Incident date: Apr 30, 2026
On March 25th the dealership said our car was on a recall for R25E2 the dealership performed the ECM software update fix at this time. On April 30th 2026 the engine suffered catastophic failure. The heat stopped working the car was not showing hot the dial was at 1/4 it is usually at 1/2. The oil light flashed my husband lost power steering and it died at a 4 way stop. There was so much white smo... Read more
Incident date: Mar 26, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle made an abnormal clicking sound. The vehicle was taken to a dealer, where the contact was informed that the VIN was included in NHTSA Campaign Number: 26V080000 (Engine and Engine Cooling), and the dealer agreed to replace the engine free of charge. After the vehicle was returned to the conta... Read more
Incident date: Apr 26, 2026
Nissan has put a service campaign P9324 as a known issue for rear lower suspension corrosion. Last week as I was driving my vehicle collapsed on its back tire there was no safety warning lights that had come on. I was able to safely pull off the road however if I had been driving in a highway this would have more than likely put myself and others at grave risk. After towing to a local garage I ha... Read more
Incident date: Jan 24, 2026
I have 2 different issues. One is the passenger rear door not wanting to open sometimes from outside sometimes from inside. Then sometimes it won't unlock and sometimes it won't lock. This issue started about 3 months ago. Second is my clock time both on the dashboard and the one where the radio/GPS shows it goes crazy from time to time. I just didn't know it was something we could report. This h... Read more
Incident date: Jan 24, 2026
I have 2 different issues. One is the passenger rear door not wanting to open sometimes from outside sometimes from inside. Then sometimes it won't unlock and sometimes it won't lock. This issue started about 3 months ago. Second is my clock time both on the dashboard and the one where the radio/GPS shows it goes crazy from time to time. I just didn't know it was something we could report. This h... Read more
Incident date: Apr 24, 2026
The low beam is too dim, making it difficult to see the road clearly at night.
Incident date: Apr 8, 2026
4/8/26 I took my car to a Nissan dealership for low coolant issues. I agreed to pay a 225 diagnostic fee. Nissan held my vehicle for 2 days eventually giving me the car back stating nothing was wrong. The car was returned to me in worse condition than before with white smoke and starting was rough. I called them to inform them as well as making a new appointment. They did a 2nd diagnosis allegedly... Read more
Incident date: Apr 17, 2026
I bought the car new, and the entire time I've owned this NIssan Rogue, the automatic emergency braking has a tendency to engage at 5-15 MPH when the car drives over grates or certain water drains (see attached pictures). Very startling and easy to get rear ended by other cars. It's annoying and unsafe. I told the dealership, and they claim they're aware, and their advice is to "sell the car."
Incident date: Oct 3, 2025
I am seeking reimbursement for an out-of-pocket repair for a Throttle Body replacement (October 2025) that is now covered under Nissan Safety Recall R25E3. Despite providing the invoice, proof of payment, and the recall completion notice, the representative [XXX] , Case #XXX) has verbally denied the claim. Furthermore, the representative refused to provide a written determination, insisting on ph... Read more
Incident date: Oct 3, 2025
I am seeking reimbursement for an out-of-pocket repair for a Throttle Body replacement (October 2025) that is now covered under Nissan Safety Recall R25E3. Despite providing the invoice, proof of payment, and the recall completion notice, the representative [XXX] , Case #XXX) has verbally denied the claim. Furthermore, the representative refused to provide a written determination, insisting on ph... Read more
Incident date: Mar 26, 2026
Sunroof exploded Would not go into drive or neutral Lost all power going 75mph going down highway Brake went all the way down to floor and shuts off wouldn’t start back up for about 5 min Was stuck in reverse world not go into drive until I shutdown vehicle and waited a few minutes on a busy street And then today lock/unlock button was opening and locking while driving down street and scree... Read more
Incident date: Mar 26, 2026
Sunroof exploded Would not go into drive or neutral Lost all power going 75mph going down highway Brake went all the way down to floor and shuts off wouldn’t start back up for about 5 min Was stuck in reverse world not go into drive until I shutdown vehicle and waited a few minutes on a busy street And then today lock/unlock button was opening and locking while driving down street and scree... Read more
Incident date: Mar 26, 2026
Sunroof exploded Would not go into drive or neutral Lost all power going 75mph going down highway Brake went all the way down to floor and shuts off wouldn’t start back up for about 5 min Was stuck in reverse world not go into drive until I shutdown vehicle and waited a few minutes on a busy street And then today lock/unlock button was opening and locking while driving down street and scree... Read more
Incident date: Apr 19, 2026
The contact owns a 2023 Nissan Rouge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed that the EGR cooler failed and that the engine ne... Read more
NISSAN
ROGUE
(2023) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Apr 30, 2026
Incident date: Apr 19, 2026
The contact owns a 2023 Nissan Rouge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed that the EGR cooler failed and that the engine ne... Read more
Incident date: Apr 26, 2026
Inner tie rod on the driver side fell off why driving down the interstate. No warnings and no previous maintenance on that part or area. Mechanic said the bolt just came off with no reason.
Incident date: Apr 14, 2026
2015 Nissan Rogue was off and parked for 20 minutes when it went up in flames. There was a recall of 2014-2016 Rogues for electrical issues that could lead to fire, but my car was NOT recalled.
Fire
Incident date: Mar 31, 2026
My vehicle originally underwent an engine replacement performed by the dealership under a manufacturer recall. The engine was replaced at no cost to me. However, only two days after receiving the vehicle back from the dealership, the transmission failed. The dealership has since stated that they cannot determine whether the transmission was already failing or whether damage may have occurred duri... Read more
Incident date: Apr 24, 2026
Odometer Fraud - The contact purchased a 2020 Nissan Altima. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 10,976. When the vehicle was later taken to the dealer for diagnostic testing, the recorded mileage was 113,000.
Incident date: Apr 23, 2026
Upon inspection by a certified technician, the windshield was found to have a stress crack. The repair evaluation confirmed there is no visible point of strike or impact from road debris. Although similar issues are commonly reported, the manufacturer denied knowledge of any widespread problem and refused to cover the repair costs. Previous management of this concern was negligent in addressing th... Read more
Incident date: Apr 23, 2026
Upon inspection by a certified technician, the windshield was found to have a stress crack. The repair evaluation confirmed there is no visible point of strike or impact from road debris. Although similar issues are commonly reported, the manufacturer denied knowledge of any widespread problem and refused to cover the repair costs. Previous management of this concern was negligent in addressing th... Read more
NISSAN
VERSA NOTE
(2014) - UNKNOWN OR OTHER
Apr 30, 2026
Incident date: Jan 3, 2025
My vehicle has approximately 62,000 miles and is within the extended warranty range. • My wife's vehicle has exceeded 100,000 miles but experienced failure well within the original ownership period. Given the early failure, recurring defects, and known issues associated with CVT transmissions in these vehicles, we respectfully request a full resolution from Nissan North America. I wrote an email... Read more
Incident date: Sep 1, 2024
* NHTSA Recall Number: 24V-700 * Nissan Campaign Numbers: R24B2, P4A38, P5A22 * Defect: Excessive lithium deposits within battery cells, increasing electrical resistance and creating risk of rapid battery heating and fire during Level 3 quick charging. * Vehicles Affected: Certain 2019-2020 Nissan LEAF vehicles equipped with the CHAdeMO Level 3 quick charging port. Nissan's instruction not to us... Read more
Incident date: Nov 20, 2024
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ... Read more
Incident date: Apr 20, 2026
The contact owns a 2016 Nissan Altima. The contact stated that while driving at undisclosed speeds, the vehicle was difficult to control at higher speeds. Upon inspection, the contact discovered that the rear passenger’s side wheel was misaligned, and the rear control arm was fractured and had detached. The vehicle was towed to the dealer, and it was determined that the rear control arm needed t... Read more