Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: May 1, 2026
The engine in my 2015 Chevy Siverado 1500 5.3 AFM lost propulsion, began to shudder and stall on the highhway as I was pulling out of my hometown. Speed limit 60 MPH. I returned home and the flashing engine light came on before I could get home. Sputtering I pulled into the drive but was concerned about mine and my passengers safety as I turned around on the highway and headed back home! This i... Read more
Incident date: May 1, 2026
While driving down an interstate going approximately 70 mph, the engine, all of a sudden started losing power and showing a check engine light. I immediately pulled over to a safe location. Check the oil which appeared okay and called a tow truck. Bring my vehicle to a local shop. The shop did some inspections and found that there was some failures on the connecting rods. Nothing else has been don... Read more
Incident date: May 13, 2026
My electric vehicle is subject to an active battery recall (NHTSA ID: 24V-700) involving excessive lithium deposits within battery cells, which may increase electrical resistance, cause dangerous battery overheating, and create fire risk during Level 3 DC fast charging. Due to this defect, Nissan has instructed owners not to use Level 3 quick charging (CHAdeMO), removing a core function of the ve... Read more
Incident date: Sep 19, 2024
The contact owns a 2016 Honda Accord. The contact stated that while driving in a temperature of 90 degrees Fahrenheit, there was an abnormally loud static sound emerging from the speakers. Upon starting the vehicle, the static sound was heard and failed to stop. No warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the infotainment system needed to b... Read more
Incident date: Sep 19, 2024
The contact owns a 2019 Ford Mustang. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The vehicle's speed did not accelerate above 20 MPH. In addition, the check engine warning light illuminated. The vehicle was driven to the shoulder of the road. The vehicle was towed to the contact's residence. T... Read more
Incident date: Sep 19, 2024
This is a continuation/escalation of NHTSA complaint 11689917. My 2021 Ford F-150 has experienced repeated fuel-system/electrical fuel-pump failures. The vehicle previously stalled and later cranked but would not start, returning code P0627 “Fuel Pump A Control Circuit / Open.” The in-tank fuel pump was replaced at owner expense for approximately $1,400 at an independent service center in Sept... Read more
Incident date: May 13, 2026
Persistent steering wheel vibration at highway speeds (60-80 mph), present from the first drive within two hours of taking delivery of this Certified Pre-Owned vehicle on April 14, 2026 at 21,075 miles. No warning lamps or messages. The vibration is constant at highway speed, not intermittent, causing driver fatigue and distraction during sustained highway driving. This is a known defect documente... Read more
Incident date: May 13, 2026
There is an issue with my infotainment screen that has been occurring for the past 3 years. There seems to be something wrong with the software. My screen goes completely black a few times a day while driving and then comes back on or it freezes. Automatic updates when the truck does a software update, it never corrects this issue. The Cherokee L was not included on the recall list but there is d... Read more
Incident date: Jun 1, 2025
The Uconnect infotainment system is glitchy, blacks out, and has restarted itself. The dealership I purchased it from has currently had now for a 3rd time and over 30 days. The 2nd visit the screen was replaced and the same issues still exist. This is a huge safety concern, because the system has malfunctioned while in reverse which obstructs the rearview camera view. I can’t trust that rear sen... Read more
Incident date: May 13, 2026
Between August 5 and August 9, 2025 we purchased 46 Nebula brand 245/70R 19.5 16PR tires. We experienced a complete tire failure on one of our trucks while operating on the highway. Fortunately, our driver was able to safely steer the truck to the shoulder with minimal damage to the tow truck. Upon closer inspection of the tires we noticed 32 of the tires installed on our fleet began showing a ... Read more
Incident date: Apr 10, 2026
Between August 5 and August 9, 2025 we purchased 46 Nebula brand 245/70R 19.5 16PR tires. We experienced a complete tire failure on one of our trucks while operating on the highway. Fortunately, our driver was able to safely steer the truck to the shoulder with minimal damage to the tow truck. Upon closer inspection of the tires we noticed 32 of the tires installed on our fleet began showing a ... Read more
Incident date: Apr 10, 2026
The vehicle is experiencing an intermittent and unpredictable loss of power steering assist. The steering becomes extremely stiff and difficult to turn, often immediately upon startup or while at a standstill, then randomly becomes loose again before returning to a stiff state. This creates a significant safety hazard as the effort required to steer changes without warning during operation. Upon i... Read more
Incident date: May 11, 2026
The contact owns a 2025 Harley-Davidson HERITAGE CLASSIC . The contact stated that while the husband was driving approximately 60 MPH around a left turn the motorcycle made contact with the guardrail causing the driver to loose control of the motorcycle which then drove up an embankment before crashing into a tree. The rider was thrown from the motorcycle. The husband was pronounced deceased... Read more
Crash
1 injured
1 deaths
Incident date: May 4, 2026
Unable to see anything clearly in reverse camera everything is blurry and out focus. Cannot tell if a car or person walks by. Have to get out of vehicle to make sure surroundings are safe.
Incident date: May 4, 2026
My infotainment screen randomly blacks out about once every two days, and my HuD fails to appear sometimes and then will be back the next day. This never happened before the recall with the software update, only since the recall was done
Incident date: May 13, 2026
Rob bearing recall was performed on a 2018 Acura MDX at around 78,000 miles. After a long ordeal with Acura because the recall had not yet been extended to the 2018 MDX's yet, Honda agreed to replace the motor. The new replacement motor has already seized again with only 30,000 miles. Dealer has taken motor apart and confirmed it is the same rod bearing issue as the recall. So the new motor th... Read more
Incident date: May 13, 2026
I just received an email with this the following: NHTSA Recall ID Number :26V289, warning about front or rear wheel lockup. Per the NTHSA website, there is no recall. The email came from: [email protected]
Incident date: May 13, 2026
My 2017 Land Rover Range Rover Sport is subject to NHTSA Recall 25V-514 (Manufacturer Recall D019), issued August 8, 2025, which remains unresolved as of today. The recall concerns a front suspension upper knuckle joint that may develop a crack, potentially leading to detachment of the upper suspension arm and loss of vehicle control. Despite the recall being issued approximately nine months ago,... Read more
Incident date: May 12, 2026
I noticed it happened before but I couldn't quite figure out what happened! I was driving down the local road and got ready to go under a overpass and next thing u know my EV just slammed on brakes like I was about to hit someone! Seatbelt choked me and made me gag! But when I came through this time It caught me off but after that I realized there's a problem,especially going under that overpass!... Read more
Incident date: May 11, 2026
After two transmission flushes and being told by a Buick dealership's service technicians that nothing is wrong with the vechile's transmission, it has now failed completely at ~90k miles.
Incident date: May 9, 2026
5/7/2026: Travelling on freeway with son at 70-75mph, vehicle shifted itself into Neutral causing loss of acceleration and a message stating vehicle engine needed to be restarted. I had to navigate crossing multiple lanes of traffic to safely exit while quickly loosing speed. Was able to safely exit the freeway and come to a complete stop to restart the engine and resume normal driving. 10 minu... Read more
Incident date: May 9, 2026
The clutch went out while downshifting upon making a turn onto a street. The gear shift became wobbly and would not shift into any gear. This happened without warning. Minutes before, my passenger and I were driving across town on a freeway.
NISSAN
PATHFINDER
(2024) - ENGINE
May 12, 2026
Incident date: Apr 8, 2026
After emissions campaign 9c9, downshifting using paddle shifters on downhill grades, engine failing to maintain speed. Does not slow car down like it did before, seems like no compression. Fuel efficiency / emissions over traditional transmission braking, forcing drivers to use brakes more often to avoid high RPMs. Safety Risk: The lack of engine braking can lead to brake overheating or fade on lo... Read more
Incident date: May 12, 2026
Transmission rides rough at speeds between 40 to 45 mph when driving in automatic. When in sport/manual shift you must stay in 4th gear. When going those speeds in automatic, it shifts into 5th and makes it a rough ride. I just thought it was cause of winter but not the case.
Incident date: May 12, 2026
Starter started smoking at start up! And clutch failure at traffic light!!!! No accident occurred because of experienced driver!
Incident date: May 12, 2026
Product identification: Brand: Dasaita Model: HA2161H3 ASIN: B0CQNWQR8D Purchased: September 4, 2025, via Amazon Aftermarket Android head unit installed in a 2017 Toyota Tacoma TRD Sport caused electrical interference with the vehicle's brake stop switch circuit (DTC C1425), resulting in autonomous braking without driver input, simultaneous ABS and Traction Control warning lights, and a dashboar... Read more
Incident date: May 12, 2026
My 2025 Lincoln Nautilus forward collision avoidance system reduces cruise control speed unexpectedly and wanders between lane markers. The driver-facing camera is also overly sensitive — triggering “watch the road” warnings even when glancing over a shoulder to change lanes, while wearing sunglasses, and does not stop warning even when looking straight ahead out windshield. Then the system... Read more
Incident date: May 12, 2026
On March 21st, while driving my Hyundai vehicle, I noticed the vehicle began making a ticking sound. After stopping the vehicle, it slowly began catching on fire. The fire ultimately spread and resulted in the vehicle becoming a total loss. This created a serious safety concern and placed me at risk. I later learned there was a recall associated with the vehicle. However, I never received any rec... Read more
Fire
Incident date: May 6, 2026
Vehicle: 2026 Honda Pilot – Mileage 20,847 Issue: Engine Failure, oil leaks, wheel alignment, air conditioning, major gas leaks from the engine, safety electronics alerts on front dash display are saying the vehicle is not safe to drive. History of issues: 03-11-2026: Car broke down while driving in [XXX] . 03-12-2026: Received call from Ira Honda service and was told they needed to replace th... Read more
NISSAN
PATHFINDER
(2024) - POWER TRAIN
May 12, 2026
Incident date: May 12, 2026
The PTU 2 speed is not engaging anymore the low gear range, errore message says the motor actuator is stuck.
Incident date: May 6, 2026
On 5/9/2026 my 2023 Nissan Rogue overheated, lost all power and was inoperable. No alerts from dash or Nissan Connect app received. Had to be towed to the Nissan Lithia Springs Dealership and was told that a new engine is needed. My family was in the car and my children had to get out on the highway and walk until a bystander offered to assist. The dealership and Nissan Consumer Affairs is not ans... Read more
Incident date: Mar 2, 2026
Difficulty in pulling the seats belt on the second row seats when the car is turned off. Child has no wiggle room once it’s fastened and cannot undo seat belt as there’s no room to reach to unbuckle belt. I have to force the seat belt out of booster seat so belt can retract completely. The third row seats had a similar issue but didn’t have to force to out of booster seat for it to work prop... Read more
Incident date: May 9, 2026
The contact stated while the contact's husband was driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact noticed an abnormal knocking sound. The vehicle was driven to the shoulder of the road. The contact stated that several unknown warning lights illuminated, and the vehicle lost motive power. The contact's husband ... Read more
Incident date: May 2, 2026
The contact owns a 2019 Chevrolet Silverado. The contact stated that with a load in the trunk, the tailgate suddenly opened. The items fell on the roadway. The tailgate was difficult to open. The contact had to secure the tailgate with a strap. No warning lights were illuminated. The contact indicated that the failure was related to Technical Service Bulletin TSB 23-NA-112. The local dealer was ca... Read more
Incident date: May 2, 2026
The headlights have a shadow half way down the windshield making it very difficult to see at night. We don't feel safe driving when it is dark out. We took it to the dealer the end of January they saw what we were talking about. One of the foreman drove it home at night. He saw what we were talking about but gave no solutions. We took it in again the shop foreman adjusted the headlights up. We d... Read more
Incident date: Jan 1, 2026
Vehicle started randomly displaying service, four-wheel-drive and four-wheel-drive unavailable. Eventually, the service light remained on consistently. The car went to a mechanic who checked with the dealer and they confirmed an undocumented issue with the PTU board on the transfer case. My mechanic was informed that there is a warranty extension that the dealer implements if this issue occurs, ho... Read more
Incident date: Apr 1, 2026
I am reporting Certification Fraud and severe safety violations by Central Florida Toyota. This vehicle was sold as "Toyota Gold Certified" on March 28, 2026, while having an active safety recall (NHTSA 26V203) with no available remedy. Furthermore, a professional inspection revealed a high-voltage hybrid system leak and structural damage (bondo/rust) on engine mounts, indicating a hidden prior co... Read more
Incident date: May 11, 2026
Sudden unintended deceleration on highway Complete loss of propulsion Thermal warning / overheating Date: May 11, 2026 Mileage: approximately 18,966+ Vehicle: 2014 BMW i3 REx, VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 11, 2026
Sudden unintended deceleration on highway Complete loss of propulsion Thermal warning / overheating Date: May 11, 2026 Mileage: approximately 18,966+ Vehicle: 2014 BMW i3 REx, VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 4, 2026
On May 7, 2026 while driving approximately 18 mph, my Ford Bronco 2022 Outerbanks experienced a sudden loss of normal braking assist. The brake pedal became stuck in the upright position requiring excessive force to stop the vehicle. When the brake pedal went down the truck rolled to the curb and I put it in park. There was a warning sign on the dash that flashed and went away. I could not see wha... Read more
Incident date: May 3, 2026
Vacuum pump failed: On May 28th, 2025 the brake pedal on our 2019 Chevrolet Equinox became very hard along with check engine light, a "Reduced Power" notification, and "Brake Assist Failure" notification. After a mechanic inspected the engine, he found that the vacuum pump had shattered. The mechanic replaced the pump with an OEM replacement from GM. On May 11th, 2026 the same exact issue happen... Read more
Incident date: Apr 30, 2026
2018 Camry XSE, Vacuum pump went on my car less then a year ago. I had my car towed to the dealership for the recall to be fixed. Since that incident my car hasn’t been the same. While stopped at a light my dash board lite up with every issue the car could possibly have. Lane departure assist, secondary breaking system failure, engine coolant too hot, emergency brake failure and then the check... Read more
Incident date: Apr 27, 2026
The instrument cluster went black when I was driving. This prevents the driver from seeing warning lights, digital speedometer, the fuel gauge and the odometer. The car was examined by my private mechanic, and he stated he could not fix it. He advised me to go to the Jeep dealership. The car was then examined by the dealership, and they stated it would need a new instrument cluster at a cost of $1... Read more
Incident date: May 11, 2026
I am submitting this report regarding a serious and potentially fatal unintended vehicle acceleration incident that occurred immediately after my vehicle was returned from repair. I originally brought the vehicle to the dealership’s body shop following a collision. The repairs included the replacement and repair of cracked grille covers, sensors, rear damage, and the rear camera system. The veh... Read more
1 injured
Incident date: May 4, 2026
I am submitting this report regarding a serious and potentially fatal unintended vehicle acceleration incident that occurred immediately after my vehicle was returned from repair. I originally brought the vehicle to the dealership’s body shop following a collision. The repairs included the replacement and repair of cracked grille covers, sensors, rear damage, and the rear camera system. The veh... Read more
1 injured
Incident date: May 10, 2026
While driving at highway speeds, steering wheel sticks at 11 and 1 o'clock position requiring extra input from the driver to return to zero or 12 o'clock position. This causes a jerky motion when the wheel finally unsticks or an oversteer condition which is unsafe when driving in busy windy roads with opposing traffic.
Incident date: May 10, 2026
In mid-March 2026, the airbag error light came on in my vehicle. I took the car into the dealership I leased it from for service. They were ale to replicate the issue and discovered "a fault for passenger seat belt tensioner igniter". After this discovery it was recommended that no one sit in the passenger seat until the igniter was replaced. The dealership claimed they ordered a replacement p... Read more
Incident date: May 10, 2026
In mid-March 2026, the airbag error light came on in my vehicle. I took the car into the dealership I leased it from for service. They were ale to replicate the issue and discovered "a fault for passenger seat belt tensioner igniter". After this discovery it was recommended that no one sit in the passenger seat until the igniter was replaced. The dealership claimed they ordered a replacement p... Read more
Incident date: May 1, 2026
The contact owns 2023 Ram 1500. The contact stated that upon purchase of the vehicle, the vehicle was serviced for NHTSA Campaign Number: 23V799000(Steering, Exterior Lighting). Despite the recall repair, the contact stated that the failure continued to occur as the high beams would active when using the turn signals. The contact stated that the failure was most prominent at night as the high beam... Read more
Incident date: May 1, 2026
The contact owns 2023 Ram 1500. The contact stated that upon purchase of the vehicle, the vehicle was serviced for NHTSA Campaign Number: 23V799000(Steering, Exterior Lighting). Despite the recall repair, the contact stated that the failure continued to occur as the high beams would active when using the turn signals. The contact stated that the failure was most prominent at night as the high beam... Read more