Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jan 31, 2024
I am filing a complaint due to the lack of timely fix of this recall. It has been more than four months since the recall was issued (NHTSA Recall Number 23V651000) with no repair available.
Incident date: Jan 31, 2024
I am filing a complaint due to the lack of timely fix of this recall. It has been more than four months since the recall was issued (NHTSA Recall Number 23V651000) with no repair available.
Incident date: Jan 31, 2024
I am filing a complaint due to the lack of timely fix of this recall. It has been more than four months since the recall was issued (NHTSA Recall Number 23V651000) with no repair available.
Incident date: Jan 10, 2024
My vehicle is exhibiting the exact systems outlined in NHTSA bulletin PI0924B: Some customers may comment on unwanted opening of the trunk without pressing any of the release buttons while the vehicle is parked. Although the trunk is unlatched while parked, the owner may not observe the trunk open until they begin to drive the vehicle. This may also be accompanied with a “Trunk Open” message i... Read more
Incident date: Jan 10, 2024
The contact owns a 2019 BMW X5. The contact stated that the vehicle failed to start as needed. There were no warning lights illuminated. The vehicle was towed to the dealer and a diagnostic test was performed. The dealer stated that a software in the key fob and the vehicle needed to be updated. The contacted had not been notified of the update. The dealer informed the contact that had the vehicl... Read more
Incident date: Jan 23, 2024
The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts ... Read more
NISSAN
PATHFINDER
(2023) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 31, 2024
Incident date: Jan 29, 2024
Driving at 70mph, another vehicle that is sitting on the grass on the side of the road decides to pulls out in front of me as I'm approaching(no warnings occurred from the collision assist system). I swerved to avoid the other vehicle and then he decides to pull into the lane that I'm trying to get into to avoid him. I break hard but not hard enough to lock the tires up or set off the ABS. Mome... Read more
NISSAN
PATHFINDER
(2023) - ENGINE AND ENGINE COOLING
Jan 31, 2024
Incident date: Jan 29, 2024
The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the Coolant Low message was displayed, and the vehicle then lost motive power. The check engine warning light was illuminated. The contact added coolant and was able to restart the vehicle; however, the failure recurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The ... Read more
NISSAN
PATHFINDER
(2023) - POWER TRAIN
Jan 31, 2024
Incident date: Jan 12, 2024
Turbo needs to be replaced after only 58,000 miles. This has been an issue causing recalls on Audi models in different years.
NISSAN
PATHFINDER
(2023) - ENGINE
Jan 31, 2024
Incident date: Jan 12, 2024
Turbo needs to be replaced after only 58,000 miles. This has been an issue causing recalls on Audi models in different years.
Incident date: Dec 7, 2023
AEB light will come on, telling me that the automatic braking system is not working. Error codes were C2501-4B and C1F05-4B
NISSAN
ROGUE SPORT
(2018) - ELECTRICAL SYSTEM
Jan 31, 2024
Incident date: Jan 15, 2024
We had issues with the car from the day it arrived ranging from the key fob not working to multiple warning lights that interrupted the regenerative braking. Despite multiple tickets filed, Fisker was unresponsive. After about two weeks of owning the car (less than 250 miles on a brand new vehicle), the car went unresponsive while driving despite having a full charge and no warning/issue alerts. T... Read more
NISSAN
ROGUE SPORT
(2018) - SERVICE BRAKES
Jan 31, 2024
Incident date: Jan 15, 2024
We had issues with the car from the day it arrived ranging from the key fob not working to multiple warning lights that interrupted the regenerative braking. Despite multiple tickets filed, Fisker was unresponsive. After about two weeks of owning the car (less than 250 miles on a brand new vehicle), the car went unresponsive while driving despite having a full charge and no warning/issue alerts. T... Read more
Incident date: Jan 29, 2024
I was driving down the road, no service lights were on and my car backfired twice and was engulfed in flames within seconds. My car completely burned, it was a total loss, but I’m being told my vehicles vin wasn’t included in the recalls when it very well should be.
Fire
Incident date: Jan 29, 2024
I was driving down the road, no service lights were on and my car backfired twice and was engulfed in flames within seconds. My car completely burned, it was a total loss, but I’m being told my vehicles vin wasn’t included in the recalls when it very well should be.
Fire
Incident date: Jan 29, 2024
I was driving down the road, no service lights were on and my car backfired twice and was engulfed in flames within seconds. My car completely burned, it was a total loss, but I’m being told my vehicles vin wasn’t included in the recalls when it very well should be.
Fire
Incident date: Jan 24, 2024
I am bringing my Palisade in to the Hyundai dealership after waiting 1.5 months for an appointment. During that time my 2020, with less than 24,000 miles on it, has consumed at least a quart of oil every 300 miles and continues to spike rev at 2500 rpms. There has been NO warning lights, low oil lights, NOTHING. My OTHER Hyundai (2017 Santa Fe Sport) which was purchased just 3 weeks after the P... Read more
Incident date: Jan 24, 2024
C300 Crankcase Ventilation Valve Code P052E
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Jan 30, 2024
Incident date: Jan 30, 2024
My truck worked fine for six months and then Ford did an update(power up) on December 14, 2023. On December 15, 2023 I took my truck to a dealership to find out why my phone,making and receiving calls, produced a static response. In order to make phone calls, I need to stop my vehicle, turn off the vehicle and open and close the door. Dealership techs had no idea why. Have talked to Ford Motors ha... Read more
Incident date: Jan 29, 2024
Friday [XXX] I was driving my 4 year old to preschool. We were on the highway traveling about 55 mph. Without warning my car engine turned off. After coasting for awhile, because I couldn't pull over due to guardrails, I was able to get to shoulder of road. Vehicle was towed to local chevy dealership with inspection result of seized engine. car is available for inspection at chevy dealer, manu... Read more
Incident date: Jan 29, 2024
Windshield wiper falls out of alignment when operated in freezing temperatures. Maintenance log reports "Wiper caused by being stuck and being operated in weather conditions"
NISSAN
PATHFINDER
(2005) - POWER TRAIN
Jan 30, 2024
Incident date: Jan 30, 2024
The car has been jerking when you’re driving and sometimes it jerks forward as you’re parking it while it’s in the parked position. Then I’m driving home from work , it’s raining heavy. I get to the Valaro store by my house; I put $40.00 worth of gas in the car after work drove home parked the car the next morning it would not turn over , would not ignite at all I took it to the shop. T... Read more
Incident date: Nov 21, 2023
Brake vacuum pump locked up causing camshaft to twist and reluctant wheel to turn which damaged the engine. I'm being quoted $10,000 to fix which was actually $1,000 more to fix but they accidentally under quoted me and have to honor the original estimate. I don't have that kind of money and still owe almost $14,000 on the car.
Incident date: Nov 21, 2023
Vacuum pump failure resulted in greatly reduced braking ability
Incident date: Nov 1, 2023
The contact owns a 2018 Dodge Durango. The contact stated that after having the car washed, the racetrack lights and license plate lights became inoperable. There was an abnormal burning odor detected while driving at unknown speeds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, but the mechanic was unable to determine the cause of the failure. The con... Read more
Incident date: Nov 1, 2023
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms par... Read more
Incident date: Jan 28, 2024
#07-06-04-019F: Intermittent Malfunction Indicator Lamp (MIL} Illuminated, OTC Pl':1.~J with Reduced Engine Power (Repair Instrument Panel (IP) to Body Harness Connector). Lost power on I-84 and had to cross over the right lane because I had no power, barely missing a rear end collision.
Incident date: Jan 12, 2024
Abs and traction control light going off and on causing abs and traction control to be disabled. Safety issue being able to control vehicle if had to get on brakes hard Problem was able to be reproduced by the dealer and this has been replaced once before on the truck while under warranty, Component has been inspected by dealer and found faulty on November 16 2023 but informed it would be late ... Read more
Incident date: Jan 12, 2024
Abs and traction control light going off and on causing abs and traction control to be disabled. Safety issue being able to control vehicle if had to get on brakes hard Problem was able to be reproduced by the dealer and this has been replaced once before on the truck while under warranty, Component has been inspected by dealer and found faulty on November 16 2023 but informed it would be late ... Read more
Incident date: Dec 1, 2023
When driving and turning the steering wheel in to a curve the steering wheel sticks and I have to jerk the wheel back this has occurred on separate occasions the latest today
Incident date: Dec 1, 2023
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby... Read more
Incident date: Jan 26, 2024
There appear to be more than one issue. When using the auto idle feature, my car will turn off completely. Meaning the engine turns off and it is difficult to restart. I also have issues starting the car from scratch. This has occurred multiple times where the engine will not turn on but other components will. I cannot be jumped or put in neutral as the transmission won't move out of park if ... Read more
Incident date: Jan 8, 2024
SERVICE ADVISORY FOR FRONT DRIVER'S SIDE SEAT BELT SYSTEM APPEARS ON CENTRAL SCREEN AFTER SEATBELT IS UNLATCHED AND RETRACTED. FRONT RIGHT SIDE ALSO HAD THIS WARNING BUT IT NO LONGER DOES. WARNING READS AS FOLLOWS : "! FRONT LEFT SAFETY RESTRAINT SYSTEM FAULT. SERVICE IS REQUIRED. NOTE: THIS WARNING REAPPEARS EVEN WHEN THE SEAT BELT IS HELD LOOSELY AND ALLOWED TO FULLY SNAP BACK INTO THE RETRA... Read more
Incident date: Jan 27, 2024
I drove over a pot whole that hit the transmission. The transmission was replaced but 3 different times each one contuines to fail. Before the transmission incident. My car would lose power while driving. There was knocking noise from the engine. The transmission shifted slow before as well. But after the transmission being changed out there's been leakes power lost again and more knocking. The ca... Read more
Incident date: Nov 1, 2023
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 25MPH, the vehicle failed to accelerate. The contact attempted to shift into another gear however, the vehicle failed to respond. The driver pulled to the side of the road and turned off the vehicle. The contact was able to restart the vehicle after several minutes, and the vehicle drove as intended. The vehicle was ... Read more
Incident date: Jan 29, 2024
Hi Sir/Madam, Wish you are going well. I own a 2016 Honda Pilot Touring AWD . Recently on [XXX] while i was driving in it with my family to New York airport the engine suddenly started making some noise and before we could pull over the car to the shoulder the engine got fire , fortunately we escaped by jumping out from the car as soon as we were on shoulder. The car was then towed to the ... Read more
Fire
Incident date: Nov 12, 2021
Safety Issue: Excessive Emissions and Melted Catalytic Converter(environmental risk)/Fire Risk My car needs all new fuel injectors. If you read online, fuel injector issues are rampant on Honda vehicles. North City Honda in Chicago diagnosed the vehicle. The parts are on backorder. I called Honda of Grandville Michigan and they also have injectors on backorder. They told me they have 15 cars wait... Read more
Incident date: Nov 12, 2021
Transmission was running hot causing the pilot to have a bad "jitter" when driving. The software had to be updated and transition had to be flushed a few times.
Incident date: Nov 12, 2021
The contact owns a 2016 GMC Terrain. The contact stated while driving approximately 45 MPH, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the timing chain had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet ... Read more
Incident date: Jan 27, 2014
I am writing to provide feedback on the recent mandated Tesla Full Self Driving software update (recall). When I keep both hands on the steering wheel, I now get constant warnings. Specifically, even when I drive with both hands firmly on the wheel at 9 and 3 o'clock and maintaining what I feel is adequate control, the system nags me with disruptive alerts. It tells me to apply pressure and flash... Read more
Incident date: Jan 27, 2024
The problem occured on November 2023 last year. The steering has a sticky and notchy feeling, specially when changing lanes and when turning, the steering wheel gets stuck during a turn and you have to force it back to center. And that could put me and the others around me in serious danger, very huge risk to a car crash. I got it checked at the dealership last year, December 2023 and they confir... Read more
Incident date: Jan 26, 2024
Slight sticking in steering at speed when making minor adjustments to stay within lane or coming out of a turn back to center. It seems to occur more often in colder weather. - 15,000 miles on car. - Taking to dealer for inspection 1/30/24. - No warning lights.
Incident date: Dec 7, 2023
Touch screen on vehicle making random selections on its own, causing potentially dangerous distractions to myself while driving. There are also dead spots on screen where touch does not work. Reads error code "B108E04 Display-System Internal Failure"
Incident date: Dec 7, 2023
Touch screen on vehicle making random selections on its own, causing potentially dangerous distractions to myself while driving. There are also dead spots on screen where touch does not work. Reads error code "B108E04 Display-System Internal Failure"
Incident date: Dec 15, 2023
I bought my car in 2021, and starting immediately I had issues with my tires going flat, my suspension jolting any time a bump was hit, my gear shift does not fully shift into park which makes it nearly impossible to get my key out of the ignition, I was given a spare key to someone else’s car and was never issued a new one, and dealership (CarMax) has not made an attempt to help with repair on ... Read more
Incident date: Dec 15, 2023
I bought my car in 2021, and starting immediately I had issues with my tires going flat, my suspension jolting any time a bump was hit, my gear shift does not fully shift into park which makes it nearly impossible to get my key out of the ignition, I was given a spare key to someone else’s car and was never issued a new one, and dealership (CarMax) has not made an attempt to help with repair on ... Read more
Incident date: Dec 15, 2023
I bought my car in 2021, and starting immediately I had issues with my tires going flat, my suspension jolting any time a bump was hit, my gear shift does not fully shift into park which makes it nearly impossible to get my key out of the ignition, I was given a spare key to someone else’s car and was never issued a new one, and dealership (CarMax) has not made an attempt to help with repair on ... Read more
Incident date: Nov 7, 2022
I went in to Kia Dealership in early 2023 because my Catalytic Converter was popping up on the OBD computer. I saw that it was under recall. So i scheduled a recall appointment with a Kia Dealership near me. Now months later, the CAT is popping up on OBD computer again. I scheduled another appointment with kia but they told me that they wanted to charge me $109 to look at me car and also that sinc... Read more
Incident date: Jan 12, 2024
I noticed shuddering while driving my car and when I took it to my mechanic upon test driving and inspecting it he realized the torque converter is not strong enough for the size of the car. He informed me driving it with the improper size will cause it to shudder and accelerate or not accelerate correctly while driving and cause slipping while shifting gears. Those issue have been happening the e... Read more
Incident date: Nov 1, 2023
While driving 60 mph, in heavy rain, flat roadway the vehicle down shifted from 6th gear to 4th and from 6th gear to 3rd several times. The shift to 3rd from 6th was hard and accompanied by a temporary loss of forward momentum. No check engine light came on. All temperature gauges remained within normal range. The tachometer jumped and fell wildly during each of the events. I pulled off the highwa... Read more