Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Oct 10, 2022
The "auto stop" on my car, when I was at stoplights or stop signs, would not automatically restart. The engine failed to start again when stopped in "idle"..
Incident date: Oct 10, 2022
The "auto stop" on my car, when I was at stoplights or stop signs, would not automatically restart. The engine failed to start again when stopped in "idle"..
Incident date: Feb 29, 2024
Tesla suddenly accelerated forward from a complete stop at very rapid pace and hit a wall
Crash
Incident date: Mar 28, 2024
Transmission issue, computer repair, constant issues.
Incident date: Feb 12, 2024
Multiple times now upon entering traffic. My truck will start to take off normally then all of a sudden down shift into 1st gear and not shift out of first until I pull over shut the truck off and restart the truck. Then it seems to drive fine after that.
Incident date: Feb 12, 2024
Without warning or indication, my windshield wipers stopped working in a heavy night rainstorm causing me to not be able to see anything. The dealership told me to bring my car in the next morning, while it was still raining, and they said they don’t know what caused it but stated that I need a replacement windshield wiper motor. They ‘escalated’ the issue due to the safety concern involved ... Read more
Incident date: Mar 28, 2024
The contact owns a 2019 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel diesel particulate sensor needed a manual regeneration. The vehicle was repaired under Ford TSB Numbers: 19-2343 and 21-2052; however, the failure recurred after driving for 2,000 mil... Read more
Incident date: Mar 28, 2024
Check engine light on on 2017 Mercedes C300 4 Matic. Car has 52,000 miles on it. The code P052E71 was diagnosed by Mercedes mechanic as the valve for the crankcase ventilation. The actuator was blocked. Mechanic said part (crankcase ventilation hose) is not available and this problem happens to all 2015-2017 C 300 models usually around 50,000 miles. When air conditioning or heat is run it causes a... Read more
Incident date: Mar 28, 2024
My car began consuming alarming amounts of oil as well as emitting a knocking sound and hesitating while been driven. I went to Patriot in Boyertown, PA and they advised me to contact Hyundai as my engine was failing, could cease at any minute and exhibited all of the signs associated with their engine recall/rotor warranty extension. I have had two diagnostics done to the car that found metal as ... Read more
NISSAN
PATHFINDER
(2014) - ENGINE
Mar 29, 2024
Incident date: Oct 25, 2022
The problem with my vehicle is with emissions system which was covered under the Ecodiesel Extended Warranty lawsuit the EPA filed against the manufacturer Stellantis. My jeep has been down at Crystler Dodge Jeep Ram dealerships for 2 years. The extended warranty states they would repair problems, but they have not. I was told today that they will only give me 8741 for my car but they want to keep... Read more
1 injured
NISSAN
PATHFINDER
(2014) - UNKNOWN OR OTHER
Mar 29, 2024
Incident date: Oct 25, 2022
The problem with my vehicle is with emissions system which was covered under the Ecodiesel Extended Warranty lawsuit the EPA filed against the manufacturer Stellantis. My jeep has been down at Crystler Dodge Jeep Ram dealerships for 2 years. The extended warranty states they would repair problems, but they have not. I was told today that they will only give me 8741 for my car but they want to keep... Read more
1 injured
NISSAN
PATHFINDER
(2014) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 29, 2024
Incident date: Oct 25, 2022
My vehicle inadvertently locks the rear tires at highway speeds and then releases and drives. In some instances it may brake several times causing the tires to burn rubber for a short distance causing rear traffic to either swerve to avoid rear ending me and in a couple instances causes the rear following traffic to abruptly change lanes to avoid rear ending me
Incident date: Dec 15, 2023
This vehicle’s UConnect “infotainment” system began to malfunction after only 20,000 miles or so. At first it was only intermittent resets but they progressed over the last two years or so until now it is constantly auto-selecting every feature in the system while driving. I have experienced random selection of the heating/cooling system, auto parking brake, random nav selections, radio/au... Read more
Incident date: Mar 28, 2024
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle jerked when accelerating. No warning lights were illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a failed transmission. The vehicle was not repaired due to cost. The manufacturer was notified of the failure. The failure mileage was approximately 79,00... Read more
Incident date: Mar 28, 2024
Car is getting hard has been happening for a while but is getting worse There's is a recall on similar Chevy models but not for this specific one
Incident date: Mar 28, 2024
The contact owns a 2020 Kia Soul. The contact was driving at approximately 35 MPH when the check engine warning illuminated. The contact stated that the vehicle stalled and she was able to pull over and restart the vehicle. The check engine warning light would turn off and on. The vehicle was taken to an independent mechanic who advised a new engine was needed. The contact checked online and disco... Read more
NISSAN
PATHFINDER
(2013) - ELECTRICAL SYSTEM
Mar 28, 2024
Incident date: Mar 27, 2024
This vehicle has rear Electric Parking Brakes. Some time it's works sometimes it doesn't release the rear passenger side breaks. The rear passenger side brakes make to much noise and brakes pads destroy rotor earlier then others. Mazda dealers doesn't says to much on that and ask for above $1000 repair to change faulty EPB clipper. But my research says many people have same complaints with this mo... Read more
NISSAN
PATHFINDER
(2018) - POWER TRAIN
Mar 27, 2024
Incident date: Jan 1, 2024
In Jan 2024 my car started running rough. In Feb 2024 I was mailed the 23V-905 recall notice. Late Feb I had the oil changed in my car. This didn't help the rough running. Mar 4 2024 a warning came on indicating "low engine oil pressure". I took it back to the oil change shop, who looked at everything, showed me it had a safe oil level...it was not dripping oil on my driveway. I was then told abo... Read more
NISSAN
PATHFINDER
(2018) - SERVICE BRAKES
Mar 27, 2024
Incident date: Jan 1, 2024
Car did not fully stop when brakes engaged. Caused collision with a wall. Mechanics are currently evaluating the braking system but it appears to be consistent with the brake recall issued for other 2023-4 BMW vehicles—loss of power brake assist or antilock brake to not function properly. (See National Highway Traffic Safety Administration Campaign Number 24V-104 reported on February 12, 2024)... Read more
Crash
NISSAN
PATHFINDER
(2018) - STEERING
Mar 27, 2024
Incident date: Jan 1, 2024
steering is very sticky electric steering box problem
Incident date: Jan 13, 2024
While driving the car it randomly turns off and turns back on it also jerks initially. All lights on the dashboard turn off and back on, speakers make a loud BOOM sound! Have experienced the car not starting. Bought a new battery thinking that was the issue, it wasn't.
Incident date: Jan 13, 2024
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering ... Read more
Incident date: Jan 13, 2024
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering ... Read more
Incident date: Mar 15, 2022
Gas gauge stuck. Other Audi gas sensors have been recalled.
Incident date: Mar 26, 2024
Tailgate periodically opens on its own
Incident date: Feb 5, 2024
The contact owns a 2018 Ford F-150. The contact stated that when the cruise control was engaged, the vehicle accelerated to 100 MPH. The vehicle skipped gear while accelerating from a stop. The vehicle stalled and restarted. The brake pedal independently depressed without driver input. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that... Read more
Incident date: Feb 28, 2024
Water pump has failed at approx 80,000 miles.
Incident date: Feb 28, 2024
While driving on the interstate I started experiencing a sensation that the lane departure/lane assist was attempting to veer me off the road to the left. After turning off all assist features the car continued to steer me off the road. While traveling in particular at higher speeds, on the interstate, it proceeded to get worse. Before traveling for 10 hour drive I took my car in for an oil change... Read more
NISSAN
PATHFINDER
(2023) - AIR BAGS
Mar 26, 2024
Incident date: Mar 21, 2024
I am writing to express my deep concern regarding a recurring issue with my vehicle's airbag system. Despite no physical damage to the vehicle and no apparent impact on the functionality of the airbag system, I am consistently receiving a "Check Airbag System" warning code. This message intermittently appears and disappears, causing significant uncertainty and raising serious safety concerns. Giv... Read more
Incident date: Oct 17, 2023
Went out to start the car one morning. It started up no problems. About 2 mins after starting it the car completely stopped running. No check engine light came on or anything. I thought it was the battery so I replaced the battery. Upon further digging I found out there was a recall in the engine from 2022 that I was NOT notified of. I took the vehicle to two different dealerships one that is just... Read more
Incident date: Oct 17, 2023
Steering sticks, especially at highway speeds and driving slower after obtaining highway speeds. Sometimes sticking is worse than others and sometimes it can jerk the car around.
Incident date: Mar 6, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that p... Read more
Incident date: Mar 6, 2024
Warning on dash to check charging system. Driving on highway, all lights on dash started lighting up and going crazy and then everything on dash completely shut off while I was driving. Car eventually stalled. Car has less than 40k miles and only 3 years old. Brought it to dealership and they said it needs new alternator and battery.
Incident date: Mar 26, 2024
The passenger seatbelts do not tighten when there is a hard break. My engine is also consuming oil.
Incident date: Feb 15, 2022
I'm not entirely sure what is wrong with the car but I was sitting in my car waiting for an appointment for about an hour. I backed out of my parking space and found that there was a large puddle of gas where I was parked. I moved back into the parking space and stopped the car. I found that there was a leak coming out of the rear passanger wheel well. I have pictures of the leak. This happened wh... Read more
Incident date: Mar 26, 2024
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for a... Read more
Incident date: Mar 21, 2024
I brought my vehicle in to get serviced because the check engine light came on and I was told it was CODE PRESENT P0521E71 VALVE FOR CRANK CASE VENT. HAS MALFUNCTION / BLOCKED. I was told I have warranty on it so Mercedes of Massapequa took the car to fix.I was told the part was fixed but oil was found on my engine computer from the crank case vent malfunctioning but the warranty won't cover it al... Read more
Incident date: Mar 21, 2024
It started about 4 months ago and continues to get worse and more frequent but it starts shaking and wobbling violently at high speeds especially if you hit a bump it’s almost impossible to keep it in the road. It’s very scary and dangerous. After googling I heard about the death wobble which Chrysler has recalled some of the same models as mine. Any information or help you could give us would... Read more
Incident date: Mar 21, 2024
It started about 4 months ago and continues to get worse and more frequent but it starts shaking and wobbling violently at high speeds especially if you hit a bump it’s almost impossible to keep it in the road. It’s very scary and dangerous. After googling I heard about the death wobble which Chrysler has recalled some of the same models as mine. Any information or help you could give us would... Read more
Incident date: Mar 19, 2024
Car loses power when driving at highway speeds after driving for about 45 minutes. The car won’t accelerate when this happens and shows no warning signs on the dash. The only way to get the car to run right is to turn it off and wait for about 15-30 min and then start it again. Sometimes this happens 3 times in a trip and when it happens is random but always at highway speeds. This makes the... Read more
Incident date: Feb 28, 2024
On 03/24/2023 at 1:30pm I was driving to work on the local streets when multiple warning lights came up on the dashboard.I immediately pulled over on the side of the road to see what was the problem.I decided to look under the hood and noticed the coolant reservoir was empty.I continued checking the engine compartment and noticed one of the hose that leads to the radiator had become disconnected.T... Read more
Incident date: Mar 4, 2024
The contact owns a 2015 Kia Optima. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue. The manufacturer was not notified of the issue. The con... Read more
Incident date: Mar 4, 2024
The contact owns a 2023 Ford Bronco. The contact stated that upon reversing into the garage, he placed the gear shifter into park(P) and shut off the engine. Upon exiting the vehicle and approaching the home, the contact heard a loud crash and saw that the vehicle had rolled backed into the garage door. The contact initially thought the vehicle was not shifted into park(P); however, upon entering ... Read more
Incident date: Mar 4, 2024
The contact owns a 2023 Ford Bronco. The contact stated that upon reversing into the garage, he placed the gear shifter into park(P) and shut off the engine. Upon exiting the vehicle and approaching the home, the contact heard a loud crash and saw that the vehicle had rolled backed into the garage door. The contact initially thought the vehicle was not shifted into park(P); however, upon entering ... Read more
Incident date: Nov 1, 2023
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pads made grinding sounds. The brake pedal went to the floorboard, but the vehicle failed to stop immediately. The ABS, traction control, and brake warning lights were illuminated. Additionally, the speedometer was inoperable. The vehicle was taken t... Read more
Incident date: Nov 1, 2023
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pads made grinding sounds. The brake pedal went to the floorboard, but the vehicle failed to stop immediately. The ABS, traction control, and brake warning lights were illuminated. Additionally, the speedometer was inoperable. The vehicle was taken t... Read more
Incident date: Nov 1, 2023
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicate... Read more
Incident date: Dec 20, 2023
I received a warning on my dashboard to pullover safely because my engine was overheating even though I just left work from a cold start. I had it towed to my mechanic who told me I had a serious issue and recommended I take it to Ford. Ford just confirmed a short engine block issue and even though I had the required repair done on 7/9/22 that was supposed to prevent this more expensive issue. ... Read more
Incident date: Mar 20, 2024
This vehicle has a malfunctioning oil pressure sensor and/or an issue with the engine temperature gauge. The main issue is that the design of the 2.4 ecotec engine is defective in the opinion of many mechanics and equinox/terrain owners. The engine burns off more oil than is considered safe. I was advised not to run the oil consumption test by the DEALERSHIP. My experience is, I heard a sound ... Read more
NISSAN
PATHFINDER
(2017) - SERVICE BRAKES
Mar 24, 2024
Incident date: Mar 22, 2024
On 3/4/24 my break light came on approx 9:15pm . I drove the car about 10 min home and pulled in the driveway at 9:30 PM. My husband assessed brake fluid, to find it needed and brake fluid. He added break fluid and told me to take the car to get it checked in the am. The car was making a continuous humming noise. @ 4:55 AM on 3/5/24 we awoke to the tires exploding & the car fully engulfed in flame... Read more
Fire