Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jan 7, 2024
Front lower control arm recalled since September 2023. As of April 2024 recall not remedied dispite multiple visits to the dealership and contacting Kia directly.
Incident date: Apr 5, 2024
UNKNOWN, suddenly needs a new transmission. very upsetting
Incident date: Mar 13, 2024
Autodim headlamps are too sensitive and not usable. They autodim for standard road signs and any object.
Incident date: Mar 31, 2024
The contact owns a 2017 Ford Fusion Energi. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel feeling abnormally loose. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering column fastener. The vehicle was n... Read more
Incident date: Mar 22, 2024
The contact owns a 2017 Land Rover Discovery. The contact stated that rainwater was entering the vehicle and the computer system was not responding due to the water intrusion. There were no warning lights illuminated. The occupants of the vehicle were also getting wet. The vehicle was taken to the local dealer, where it was diagnosed that the windshield and sealant needed to be replaced. The winds... Read more
NISSAN
PATHFINDER
(2013) - ENGINE AND ENGINE COOLING
Apr 5, 2024
Incident date: Oct 1, 2023
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 65-70 MPH, the check engine warning light illuminated. The contact stated that the vehicle was parked for a while. The contact stated that while continuing to drive, the warning light was no longer illuminated. The contact stated that approximately two days after the first failure, the failure reoccurred; a... Read more
NISSAN
PATHFINDER
(2013) - ELECTRICAL SYSTEM
Apr 5, 2024
Incident date: Oct 1, 2023
The contact owns a 2023 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the instructions to do the recall repair were not accurate. While using the Tesla App, the Software version failed to display. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
Incident date: Mar 26, 2024
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle was shuddering. The contact stated that the failure occurred while at a complete stop and depressing the brake pedal. Two unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty torque converter. The vehicle was not repaired. The contact r... Read more
Incident date: Mar 26, 2024
The GM portable charger has two pigtails for using either 120V Level 1 or 240V Level 2 charging. My complaint is that the GM charging unit will default to 120V Level1 charging without any fault/warning indication if one phase of the 240V circuit fails. I had a 240V dedicated service installed so that I could charge my EV at 240V Level 2 charging rates. The charging rate didn't seem to improve... Read more
Incident date: Mar 1, 2024
VEHICLE SHUDDERS, A PROBLEM THAT WAS BROUGHT TO GM ATTENTION IN 2016. IN 2016 YOU RECALLED CERTAIN VEHICLES KNOWING THIS PROBLEM WOULD HAPPEN TO OTHER CAMAROS DOWN THE LINE. IM WRITING THAT MY CAMARO BE ADDED. I HAVE ONLY 25,000 MILES.
Incident date: Mar 23, 2024
The transmission suddenly failed with no warning. 2016 under $90k miles. Mechanic saying very abnormal and was because a small piece inside broke that is manufacturer error.
Incident date: Oct 1, 2023
Transfer case failed during hard braking in wet conditions. While braking to avoid a vehicle not yielding right of way the transfer case was damaged while in the Automatic 4 wheel drive mode of operation. The condition caused the vehicle to not operate properly in any mode of 4 wheel drive. In any mode of 4wd the vehicle would violently jerk at slow speed while turning. I thought it was a limit... Read more
Incident date: Oct 1, 2023
My Hyundai IONIQ5 suddenly lost power while I was driving it. I was only able to go 20 mph for a short period of time before it completely died. I had to have it towed
Incident date: Oct 1, 2023
My Hyundai IONIQ5 suddenly lost power while I was driving it. I was only able to go 20 mph for a short period of time before it completely died. I had to have it towed
Incident date: Apr 2, 2024
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the check engine warning light illumi... Read more
NISSAN
PATHFINDER
(2014) - SUSPENSION
Apr 3, 2024
Incident date: Jan 3, 2024
I was driving on the freeway today at approximately 70mph when I hit a slight bump. The front end began shaking violently forcing me to brake and slow to approximately 30mph before it stopped. I believe this type of incident is referred to as a "Death Wobble". Fortunately, I wasn't injured nor was anyone else and traffic was only moderately busy. I checked the front suspension and couldn't... Read more
Incident date: Mar 26, 2024
I purchased my vehicle on Feb 17th and 2 weeks later the engine shut down on me and wouldnt restart. My mechanic said that i need a new engine.
Incident date: Mar 26, 2024
There is a known problem with the Ford Escape engines leaking coolant into the cylinders. I have a 2.0 which for two years there have been issues with engines needing to be replaced but Ford will not help owners of the 2.0 engine, only 1.5 and 1.9l engines. My 2.0 has coolant in the cylinders and needs a new engine. Ford claims there is not an issue with this engine yet and will not cover the repa... Read more
Incident date: Apr 3, 2024
The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The con... Read more
Incident date: Feb 6, 2024
Passenger side headlight, daytime running light portion, is flickering, approximately 1-2 times a minute. I only noticed this as I parked in a dark garage with my lights on, seeing the light flickering against the wall. There is no warning from my car telling me this is happening. This is a safety issue because headlights are a safety feature. If my headlight is going on and off, it will affect m... Read more
Incident date: Feb 4, 2024
The contact owns a 2013 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ve... Read more
Incident date: Apr 3, 2024
The contact owns a 2003 Toyota Corolla Matrix. The contact received notification of NHTSA Campaign Number: 15V285000 (Air Bags) however, the notification advised not to drive the vehicle and to contact the local dealer for retrieval of the vehicle. After contacting the local dealer, the vehicle had not yet been retrieved. The contact stated that the manufacturer had exceeded a reasonable amount of... Read more
Incident date: Feb 27, 1984
Friendly Chevrolet 62704 has refused the open recall on my vehicle after being on schedule for tommrow 8a.m Service Manager Sir Richard said it's a waste of time and not my issue.
1 injured
Incident date: Feb 27, 1984
Airbag no deployment Loss of power steering Brakes to floor Car died Recall ignored prior and still today after set up now off their schedule Friendly Chevrolet rich Gardner
Crash
1 injured
Incident date: Feb 27, 1984
Airbag no deployment Loss of power steering Brakes to floor Car died Recall ignored prior and still today after set up now off their schedule Friendly Chevrolet rich Gardner
Crash
1 injured
Incident date: Dec 20, 2023
I brought my 2022 Ford Maverick hybrid to Franklin Ford dealership on 10/2/23 for repair with battery issues I was having previously. At random times the car would not turn on from start despite the battery testing at full power. Franklin Ford installed software updates they said resolved the power issue and I drove off the lot with the car on 10/7. 15 minutes later I was driving on the highway at... Read more
Incident date: Nov 24, 2023
Steering Colom locks up, 4 different times. Engine shuts off. NO power to turn vehicle. Vehicle at Paradise Chevrolet since 3\18\24. Only Steering Colom, - service power steering ASAP.
Incident date: Apr 1, 2024
Steering Colom locks up, 4 different times. Engine shuts off. NO power to turn vehicle. Vehicle at Paradise Chevrolet since 3\18\24. Only Steering Colom, - service power steering ASAP.
Incident date: Apr 1, 2024
The contact's husband owns a 2019 Ford EcoSport. The contact stated that while driving at 45 MPH; an abnormal popping sound began to emit from the vehicle. The vehicle also began to hesitate upon the depression of the accelerator pedal. The "Low Oil Pressure" message appeared on the instrument panel; however, upon inspection, the oil level was found to be normal. The vehicle was initially towed to... Read more
Incident date: Apr 1, 2024
The steering on this car is sticky. This problem started in December of 2023. At that point the car had 8000 miles and it was diagnosed at the dealer. At that time they ordered a steering rack. We returned to the dealer on 1/25/24 and were given 4/4/24 as an estimated time for the part. At that time, the dealer was unable to replicate the sticky steering. On 4/1/24, the estimated time for getting ... Read more
Incident date: Apr 1, 2024
The contact owns a 2017 Ford Escape. The contact stated that coolant was leaking into the engine. The contact also stated that the pistons were missing. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that an engine repl... Read more
Incident date: Feb 3, 2024
The contact owns a 2018 Ford Edge. The contact stated that while driving at slow speeds, the vehicle began to buck when the accelerator pedal was depressed. The vehicle was slow to respond when the accelerator pedal was depressed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact to add two bottles of fuel cleaner to the fuel. The ... Read more
Incident date: Apr 1, 2024
Electrical system had 7 alerts/warning scroll on screen. Said vehicle was going to shut down. Regenerative braking system failed. Pulled car into a parking spot. Vehicle would not go into park so I could not take foot off of brake. Started to shift between park and neutral randomly. Was told by Tesla to reboot car. Did this three times, but nothing changed. Tesla dealership reproduced and confirme... Read more
Incident date: Jan 5, 2024
I’m not 100% sure but it seems like something to do with the power steering . When turning the steering wheel sometimes it feels stuck in place and needs a little force to free it . If making a turn you can let go and it will maintain the turn. I have tried it with lane assist on and off and it doesn’t seem to make a difference . Sometimes it drives normal without sticking. I’m taking it b... Read more
NISSAN
ROGUE SPORT
(2017) - SUSPENSION
Apr 1, 2024
Incident date: Mar 29, 2024
Jeep death wobble. Same problem as the 2018/2019 models. Over 45 mph and/or hit a bump and the Jeep wobbles uncontrollably and won’t stop until you slow to almost a stop. Incredibly dangerous for highway driving. There are no warning signs before it happens. This happened to me on a congested and fast moving highway.
Incident date: Apr 1, 2024
P1790,P0868,P083B, P0736, P0733 codes. Transmission went bad. See attached invoice for more details.
Incident date: Mar 19, 2024
Bought the car a yr ago and transmission started slipping and stalling sometimes even engine shutting off while driving at higher speeds unable to steer and when pulling into traffic is on interstate almost got hit because I could not speed up it's also using double the fuel while driving longer distances I tried to use my warranty 2x before my warranty was up but both neither time did Hyundai in ... Read more
Incident date: Mar 14, 2024
Engine rod bearing knocking. Will eventually fail and engine stop running at anytime. My independent service center did confirm the problem. The car has not been to the Dealer as they refuse to include my VIN # in the current recall for this very problem. No warning lights appeared, but slight ticking sound shortly turned into a loud knocking.
Incident date: Mar 1, 2024
The contact owns a 2012 Fiat 500. The contact stated that while driving at an undisclosed speed, the clutch pedal briefly depressed to the floor and remained stuck before releasing. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch diaphragm spri... Read more
Incident date: Feb 18, 2024
2.0L ENGINE FAILURE DUE TO COOLANT IN CYLINDER AN ISSUE THAT FORD is aware. I only see after the fact, of all the numerous complaints in the Lincoln forum. Why has this not been recalled, it so sad that us consumers have to deal with a known problem. Please help us!
Incident date: Dec 1, 2023
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts are not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not m... Read more
NISSAN
PATHFINDER
(2022) - ENGINE AND ENGINE COOLING
Apr 1, 2024
Incident date: Jun 1, 2023
The contact owns a 2018 Ford F-150. The contact stated while driving 35 MPH and depressing the accelerator pedal, the vehicle hesitated and then jerked into the higher gear. The contact stated that the vehicle was also making an abnormally loud banging sound while shifting into gear. The contact stated that when the failure occurred, the "wrench" symbol and the check engine warning light were illu... Read more
Incident date: Sep 7, 2023
my rear windshield cracked entirely on its own. it was parked outside of my house. in the pictures you can tell it’s cracked all around.
Incident date: Sep 7, 2023
The contact owns a 2019 Ford F-150. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated that before the vehicle stalling he heard an abnormal ticking noise coming from the engine compartment. The contact was unable to restart the vehicle. The contact had taken the vehicle to a local dealer, where it ... Read more
Incident date: Mar 1, 2019
I start my car up and try to drive off and it would say shift gear into something then won’t let me leave the car is jerking hard or hesitation I get up to a certain speed it would just shut off or if I stop at a stop light it will shut off the engine but still have the acc on
Incident date: Jan 25, 2024
Dashboard all warning lights flashing. Unable to see how fast I’m going. Has happened multiple times in the past months. And Is also a safety distraction. Light will not turn off unless I connect and disconnect the battery, which will still happen again either way in about a week.
NISSAN
PATHFINDER
(2014) - STEERING
Mar 31, 2024
Incident date: Mar 31, 2024
At speeds of 45-70mph the Jeep randomly begins a violent shaking of the steering wheel/tires/suspension components. The Jeep is completely stock and the tires have been rotated and rebalanced which did not assist in resolving the issue.
Incident date: Mar 31, 2024
I was driving home march 15th at 8:23 pm and turned off the rear defroster and then the back glass exploded, sounded like a m80 going off in the car, took car to my honda dealer and was told no glass is covered by the warranty, the service manager inspected the glass on monday and called me and said that honda will do a one time goodwill claim, they ordered the glass, the next day they called me a... Read more
Incident date: Mar 31, 2024
On multiple occasions when filling the car with gas the entire vehicle begins to shake and shuts off. There is no light or warning that comes on prior to this happening. During the malfunction a light on the left side of the control panel says to push the break for full power. However despite pressing on break it takes several attempts ( 5-10 ) to restart the vehicle. It stutter starts several tim... Read more
Incident date: Oct 10, 2022
Steering clicking, vibrations,