Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Mar 1, 2024
GMC of Vacaville California sold me a 2019 GMC Sierra that has a know back window leak issues. I was told by service worker GMC of Vacaville California sold me a 2019 GMC Sierra that has a know back window leak issues. I was told by service worker Brent Lewis/405 that is a common issue and GMC is aware of this issue that the vehicle was brought in before for this same issue prior from [XXX] but wa... Read more
Incident date: Apr 15, 2024
WHen charging in warmer weather using a Level 2 charger, the charging connector heats up causing the vehicle to suspend charging. Vehicle does resumes charging and then stops again minutes later. Brought up to dealer who installed software update in 2023 yet the problem persists.
Incident date: Oct 13, 2023
Although I have a brand new battery, there is a short in the system that causes it to drain entirely when turned off. At least twice a month, the battery will die because it won't hold a charge when not operating. This is especially challenging when it is very warm in the summer. Once the battery is jumped, I have to run the vehicle for 30 minutes to recharge and hope it is full. I've been told it... Read more
Incident date: Jan 1, 2024
While driving the vehicle on the freeway it began to slow down and I was no longer able to accelerate. After attempting to pull over, other vehicles began blowing their car horns to let me know something was wrong. Once I came up on the off ramp, the inside of the car began filling with smoke. I had to open the door and jump from the vehicle while it was still in motion. At that moment it became f... Read more
Fire
1 injured
Incident date: Jan 1, 2024
While on the highway going 70mph the check engine light flashed on the immediately off out of nowhere and car started aggressively shaking before loosing temporary power. My wife and toddler were in the car and we were all pretty shaken up. Luckily I was able to gain control of the car but I'm concerned that another issue may occur. I immediately took my car in to the shop and they were unable to ... Read more
Incident date: Apr 14, 2024
The contact owns a 2017 Ram 3500. The contact stated while the vehicle was undergoing DOT inspection, the DOT inspector advised the contact to shift in neutral (N), and to activate and squeeze the brake controller manually. The contact was then advised to shift into drive (D) and to release the brake pedal while squeezing the brake controller. The contact stated that upon following the instruction... Read more
Incident date: Jul 7, 2023
-Engine maintenance required light is in and will not clear when the AC unit is running. -The engine coolant bypass valve is the problem. -Not sure if it affects safety if it were to fail. -This has been confirmed with independent service center.
Incident date: Jul 7, 2023
The contact owns a 2019 Buick Envision. The contact stated that the driver’s and passenger's side doors made a popping sound while being opened. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Incident date: Apr 15, 2024
The car shut off (engine died) when I was driving and it wouldnt restart. The car was in perfect working condition, low miles & well taken care of, no lights on the dash or anything. I had it towed to 2 different mechanics (first was private, 2nd was a Kia dealership) - they both told me I needed a new engine or I needed part of the engine fixed and told me it didn't fall under any of the recalls... Read more
Incident date: Apr 15, 2024
The contact owned a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000) however, the part to do the recall repair was not yet available The contact stated while driving 45-50 MPH, there was smoke coming from underneath the passenger's side of the hood. The contact immediately veered to the side of the road and exited the vehicle. The contact stated while att... Read more
Fire
4 injured
Incident date: Apr 15, 2024
I bought a 2016 Nissan Sentra brand new. It has 120,000 miles and the transmission needs replacement. This is a CVT so no way to check on fluid or anything. I was having pickup issues and brought it to the dealership and they are saying that it needs a new transmission which will cost $5600, which is more than the cars worth. This seems to be a defect on their CVT technology from what I understand... Read more
Incident date: Apr 5, 2024
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: Mar 27, 2024
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Incident date: Mar 27, 2024
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Incident date: Nov 1, 2023
My power steering started to get "sticky points" and then today I lost all power steering. After a Google search I checked the fuses and both were fine. But it seems to be a issue with this generation of trucks. And I saw that they're looking into the problem and may issue a recall in the future
Incident date: Nov 1, 2023
Cracked Fuel Injector. I went on the Ford Website to find the vehicle I wanted. The website stated "dealer ordered." I put a deposit on it in August and my vehicle was delivered the second week of October. I noticed several times that a gas smelled filled my cabin so when I was mailed the recall... It all made sense and I was the first one in line for recall. I also noticed that smoke would come ... Read more
Incident date: Nov 1, 2023
ABS and Electronic braking system lights come on and off. No codes. Reading about it and there are thousands of cases across the US. Something has to be done. Definitely a safety issue.
Incident date: Nov 5, 2023
The dash has been slowly cracking the past couple of years. Which I’m concerned it will affect the air bag if ever in an accident and also dangerously sharp pieces of the dash could cause harm.
Incident date: Apr 13, 2024
Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months
Incident date: Apr 13, 2024
the head rest deployed without being in an accident and now cannot be re-assembled. This is a recurrent problem with Chrysler vehicles including the Grand Caravan.
NISSAN
PATHFINDER
(2016) - UNKNOWN OR OTHER
Apr 13, 2024
Incident date: Apr 13, 2024
When driving the car, it will randomly stall, lose power or not accelerate. Sometimes the EPC light and oil light will illuminate other times it gives no warning. It shut off on the interstate while going 72mph. I have taken it to the dealership since a month after I got it and they keep telling me nothing is wrong with it. I have to get oil changes every month despite not driving it much and the ... Read more
Incident date: Feb 2, 2024
All safety system alerts appeared while driving on the highway saying there were failures with all of the safety systems. Electronic steering suddenly stopped working and vehicle slowed down forcibly until its stop in the middle of the highway. I had to call roadside assistance to get the car towed to the dealership. ALL ERROR MESSAGES CAME ON, THE VEHICLE ELECTRIC POWER STEERING,VSA , HILL STAR... Read more
Incident date: Sep 1, 2016
Vehicle is flashing all kinds of repair needed signals. It is stalling and shutting off. It's not safe for me to drive. I'm elderly (disabled) and need to drive to get medicine and doctors appointments. The fuel pump is on recall and I can not wait until the fall to get the pump replaced. No Honda dealers have the pumps in stick yet. I need help ASAP. Thank you
Incident date: Apr 6, 2024
I have been experiencing sticky steering over the past 8 months and thought that getting the recall fixed would fix the issue but I still find my self applying a little extra force to remain center in a lane driving at 60mph +. When trying to stay centered and attempt to make corrections I often times over correct causing me to sway more then usual. Although I have had any accidents yet, I do fee... Read more
Incident date: Apr 6, 2024
My passenger seat airbag warning is illuminated, with associated chime. I am also getting a orange warning light indicating the passenger airbag is inop. This is intermittent with a passenger occupying the passenger seat. lights go on and off with movement of the passenger. There is a current recall for the convertible model of the R56 Mini Cooper.
NISSAN
ROGUE SPORT
(2021) - ENGINE
Apr 12, 2024
Incident date: Oct 11, 2021
I was driving [XXX] on [XXX] around [XXX] yesterday morning north . Without warning I lost control of the accelerator and the speed diminished to around 35 MPH. Several warning lights flashed onto the dashboard saying systems were failing. Check engine light came on and a "wrench" symbol appeared. The light on the transition control dial for "D" started flashing. I was in a construction a... Read more
NISSAN
ROGUE SPORT
(2021) - ELECTRICAL SYSTEM
Apr 12, 2024
Incident date: Oct 11, 2021
I was driving [XXX] on [XXX] around [XXX] yesterday morning north . Without warning I lost control of the accelerator and the speed diminished to around 35 MPH. Several warning lights flashed onto the dashboard saying systems were failing. Check engine light came on and a "wrench" symbol appeared. The light on the transition control dial for "D" started flashing. I was in a construction a... Read more
Incident date: Apr 12, 2024
While driving to work, using FSD, the autopilot steered me into the path of an overtaking vehicle moving at about 20 mph faster than my vehicle. By quickly taking over steering and speed control, I was able to avoid a collision. A couple miles further down the road, the car could not decide on which exit lane to use, and weaved between two possibilities, probably alarming and angering drivers b... Read more
Incident date: Jan 1, 2024
Transmission has failed/malfunctioned resulting in two separate inspections/repairs by Ford of West Covina, CA. First inspection on [XXX] and mileage in at 8,954. Complaint of harsh downshift in transmission. Service involved the teardown of the transmission found E clutches burnt. Found excessive clutch material in the main control body valves and scored sticking unable to return freely. Perfo... Read more
Incident date: Jan 1, 2024
The contact owns a 2014 Kia Optima. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was taken to the dealer. The contact was informed that an unknown recall repair for the ABS had been completed; however, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed with a failed ABS due to an internal leak. ... Read more
Incident date: Jan 1, 2024
Coolant intrusion into the cylinder, causing coolant to leak in engine cause misfiring and loss of coolant causing quick and unpredictable over heating. Only option is to get a whole new engine
Incident date: Dec 15, 2023
I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the servi... Read more
Incident date: Dec 15, 2023
I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the servi... Read more
Incident date: Apr 11, 2024
Engine failure. Coolant leaking into piston 2.
Incident date: Dec 20, 2023
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty hose and the hose was replaced. The contact stated that on another occasion while driving at an undisclosed speed, the check engine warning light illuminated, and the engi... Read more
Incident date: Apr 12, 2024
See attached document for complaint
Incident date: Apr 12, 2024
See attached document for complaint
Incident date: Apr 12, 2024
Car will randomly jam on the breaks while going down the interstate.
Incident date: Nov 1, 2023
My seat warmer caught fire and burnt a hole through the seat.
Fire
Incident date: Apr 11, 2024
1. The vehicle has steering issues and is no longer drive able. Steering difficulty began in mid to late August 2023. The steering is now impossible to use and vehicle to l is rendered inoperable. 2. Since purchasing the vehicle I have noticed the transmission is having issues shifting gears. The rpm will be high at speeds of 40-60mph, and the vehicle will only shift to a different gear if I tak... Read more
NISSAN
ROGUE SPORT
(2019) - ENGINE
Apr 11, 2024
Incident date: Feb 11, 2024
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated there was white and black smoke coming from the tailgate and the hood area. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the temperature gauge indicated that the engine was overheating.... Read more
Incident date: Feb 15, 2024
The contact owns a 2022 Carry-On Trailer hitched on a 2024 Ford F1-150. The contact stated that while taking a vehicle off of the trailer, the contact noticed that the tread on both the front and rear passenger's side tires on the trailer were excessively worn. The trailer was taken to an independent mechanic where it was diagnosed with improperly installed brackets that hold the axle onto the tr... Read more
Incident date: Sep 20, 2023
Vehicle stalled while driving with both front and rear wind shield wipers on. It was raining when this occurred. We were in heavy traffic and vehicle would not move, putting us at risk. The dealer states that they are unaware of this failure occurring in the 2023 corolla cross model. The failure happened suddenly without any type of warning.
Incident date: Sep 20, 2023
The contact owns a 2023 BMW X1. The contact stated while driving 50 MPH and depressing the brake pedal, the vehicle failed to respond, swerved, and came to a complete stop in the middle of the highway. The traction control, ABS, and check engine warning lights were illuminated. Additionally, the messages "Warning" and "Computer Error Fault" were displayed. The contact stated that the vehicle faile... Read more
Incident date: Apr 11, 2024
The contact owned a 2015 Subaru Forester. The contact stated that while driving at an undisclosed speed, the contact heard a cracking sound coming from the engine compartment. The vehicle lost motive power. The vehicle was driven to the shoulder of the roadway. The low oil pressure warning light illuminated, and the engine seized. The vehicle was towed to the dealer where it was diagnosed with a ... Read more
Incident date: Sep 16, 2022
car constantly is breaking saying there are cars in front of me when there are not, especially going under bridges. the light flashes 90% of the time warning me. i have cleaned off the sensor and it still does it and brakes me when i should not be braking
Incident date: Apr 4, 2024
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN to... Read more
Incident date: Apr 1, 2024
SOS Emergency notification service does not work. Unable to call or be located if an accident or emergency occurs.
Incident date: Oct 15, 2022
I was driving and the back glass on my HRV shattered. It was pouring rain and I had been running my rear defrost and wipers and I heard a loud pop and there was glass everywhere.
Incident date: Oct 15, 2022
Experience with a faulty Coolant Bypass Valve. Read enough information of this being a problem with newer toyotas (RAVs, Camrys, Corollas, etc.). Cannot get rid of Engine Maintence Required notification on dash which pops up every 10 seconds when I’m driving after I dismiss it. This specific notificaiton is also NOT in the Toyota Manual whatsoever, and no it is not the Maintenance Service Requir... Read more