Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Apr 19, 2024
Notice something hanging when looking at the vehicle from the front took vehicle into Toyota dealership for inspection. Informed at that time there was an open recall on the vehicle was told by service director no remedy available to bring vehicle back in once remedy available. Explained there was visible damage to the vehicle. Vehicle in their possession since November 2023 no updated informatio... Read more
Incident date: Apr 22, 2024
I bought this vehicle last November from Shea. When we bought the truck we noticed the check engine light, but was told that we would have to bring it back in for inspection. The last vehicle we bought from Shea it had a 30 day return and it would fix any problems. Not so with this time. So, we purchased a Platinum warranty which was a little above $2K and we believed would cover these issues. Tha... Read more
Incident date: Mar 12, 2024
The contact owns a 2019 Ford EcoSport. The contact stated while driving 65 MPH, the check engine warning light illuminated. The low engine pressure message was displayed. The vehicle was slow to move, but the contact was able to continue driving. The vehicle was taken to the local dealer, where it was diagnosed and determined that the oil pump had failed and caused the engine to seize. The dealer ... Read more
Incident date: Apr 4, 2024
My truck has the Death Wobble . It has been worked on for the incident It happened again yesterday at least 4 times within 30 minutes We turned around and came are parked the truck. Am going to talk to the Dealer where I Purchase the vehicle and want some answers and to fix this major problem with my Ford Superduty 250 2017
NISSAN
PATHFINDER
(2023) - ENGINE
Apr 21, 2024
Incident date: Apr 20, 2024
Engine light came on and coolant temp started to go up and down. Made it home, and started it before worm, started emitting white smoke and had it towed to a dealer. Was told by Ford there was coolant intrusion into cylinder 3 and 4. Was informed this was a common problem by the dealership.
Incident date: Apr 20, 2024
My cars steering wheels starts to “stick” the further I drive. I notice when I’m driving on the interstate if my car starts to veer the steering wheel doesn’t easily turn. I have to yank the wheel in order to veer the car back on the road. I notice it started happening around November 2023 and it occurs most frequently the farther I drive.
Incident date: Apr 3, 2024
The rear differential keeps failing has been replaced 5 times in 3 years. When it fails it causes a lot of the safety features to disable, additionally it greatly affects the stability and handling of the vehicle. When this fails it’s an extremely difficult time driving the jeep and it’s quite dangerous due to the car not being stable.
Incident date: Apr 19, 2024
The Hybrid Battery continues to malfunction and, randomly shuts down at any speed (even after short engine block was "repaired" by Kia Dealership). Also, an odor of burnt oil happens often while driving the car. It is available for inspection, if need be. Safety of all drivers at risk because car shuts down on freeways and highways. It's dangerous where cars driving at speeds of 65 mph are unable ... Read more
Incident date: Apr 19, 2024
The Hybrid Battery continues to malfunction and, randomly shuts down at any speed (even after short engine block was "repaired" by Kia Dealership). Also, an odor of burnt oil happens often while driving the car. It is available for inspection, if need be. Safety of all drivers at risk because car shuts down on freeways and highways. It's dangerous where cars driving at speeds of 65 mph are unable ... Read more
Incident date: Apr 16, 2024
Front passenger seat restraint safety system fault. My car only has 40,000 miles is out of warranty. $2200+ estimate from Tesla. This safety issue happens often according to Tesla Owner sites.
Incident date: Apr 18, 2024
While coming off the highway on an exit ramp, several car warnings/lights appeared and the car abruptly decelerated such that I could not drive more than ~30 miles/hour. The warning message said "performance extremely limited" and two warning lights (an engine and a turtle) came on. This problem has occurred on three separate occasions and after each incident, I took the car into the dealer for ... Read more
Incident date: Feb 17, 2023
The rear knuckles have a casting defect that does not allow the lower most forward control arm bolt to be tightened fully. This causes the bolt to be 1/8” from being fully tightened. After removing the casting defect you are able to tighten the bolt fully. The bolt broke off in the knuckle causing the tire to point away from the body at a 45 degree angle. If my wife was on the interstate doing ... Read more
Incident date: Apr 19, 2024
The contact owns a 2015 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illum... Read more
Incident date: Aug 1, 2023
The vehicle mistakingly thinks it recognizes an obstacle, and wrongly activates the brakes and forward collision warning. This recently occurred during highway driving with no apparent obstacles multiple times. Also (maybe related) when using adaptive cruise control, rather than adapt to a slower vehicle’s speed in-front of it, the Honda Pilot applies strong pressure on the brakes to adjust i... Read more
Incident date: Apr 18, 2024
The contact owns a 2009 Hyundai Genesis. The contact stated that while the vehicle was parked, she observed that the front driver’s and front passenger's headrests had deployed without impact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage 69,000.
NISSAN
PATHFINDER
(2014) - ENGINE
Apr 19, 2024
Incident date: Apr 19, 2024
The contact owns a 2014 Ram 1500. The contact stated while driving approximately 75 MPH, the check engine warning light illuminated. Additionally, the contact stated that there was information that the vehicle was losing fuel. The vehicle was taken to the dealer to be diagnosed; however, a diagnostic report was not provided. The vehicle was not repaired. The manufacturer was notified of the failur... Read more
Incident date: Apr 19, 2024
The contact owns a 2016 Ford Focus. The contact stated that while driving at high speeds, the vehicle stalled. The contact stated that his daughter was driving at 65 MPH, the vehicle began to stall. The driver pulled over and restarted the vehicle. The check engine warning light was illuminated. The contact called the local dealer, who informed him there were no open recalls on the VIN. The vehicl... Read more
Incident date: Apr 19, 2024
The contact owns a 2016 Ford Focus. The contact stated that while driving at high speeds, the vehicle stalled. The contact stated that his daughter was driving at 65 MPH, the vehicle began to stall. The driver pulled over and restarted the vehicle. The check engine warning light was illuminated. The contact called the local dealer, who informed him there were no open recalls on the VIN. The vehicl... Read more
Incident date: Apr 19, 2024
There is significant paint bubbling around all the door hinges and on the hood as well. This poses a concern because the areas are increasing in size as well as a safety issue as they’re around the door hinges. This Jeep was sold to us in Sept 2022 with these issues. The defect is getting worse.
Incident date: Apr 11, 2024
April 17, 2024. Feds expands investigation into Honda’s automatic emergency braking system. “BRAKE” flashes on the dash. As shown in your article. Insight slows down for no reason. I’m a very cautious driver and around my surroundings. No accidents Not told to my dealer or manufacturer. What would they do? Keep me in the waiting room for hours. Then tell me there is nothing wrong. ... Read more
Incident date: Apr 11, 2024
April 17, 2024. Feds expands investigation into Honda’s automatic emergency braking system. “BRAKE” flashes on the dash. As shown in your article. Insight slows down for no reason. I’m a very cautious driver and around my surroundings. No accidents Not told to my dealer or manufacturer. What would they do? Keep me in the waiting room for hours. Then tell me there is nothing wrong. ... Read more
Incident date: Apr 18, 2024
All cameras have failed on this Fisker Ocean. That has led to the blind spot indicators being on at all times along with non functioning back-up cameras, lane-keeping system, parking indicators. No response on the ticket submitted (along with other tickets submitted for other issues previously). Headlights now turn off when the car stops no matter which mode (auto, headlights, or daytime running l... Read more
Incident date: Apr 18, 2024
All cameras have failed on this Fisker Ocean. That has led to the blind spot indicators being on at all times along with non functioning back-up cameras, lane-keeping system, parking indicators. No response on the ticket submitted (along with other tickets submitted for other issues previously). Headlights now turn off when the car stops no matter which mode (auto, headlights, or daytime running l... Read more
Incident date: Apr 18, 2024
All cameras have failed on this Fisker Ocean. That has led to the blind spot indicators being on at all times along with non functioning back-up cameras, lane-keeping system, parking indicators. No response on the ticket submitted (along with other tickets submitted for other issues previously). Headlights now turn off when the car stops no matter which mode (auto, headlights, or daytime running l... Read more
Incident date: Mar 25, 2024
Pulled into road and while merging vehicle engine stalled. Had to pull over in grass, turn off, restart. Afterwards, felt like it did not provide full power
Incident date: Apr 13, 2024
The contact's daughter owns a 2021 Ford Bronco Sport. The contact stated while the driver was driving at various speeds, the rear end of the vehicle made an abnormal grinding sound and shuddered. The vehicle was taken to the dealer, where it was determined that the rear differential unit fluid needed to be replaced and a vent tube needed to be installed in the rear differential unit. The vehicle w... Read more
Incident date: Mar 28, 2024
The contact owns a 2015 Lexus RX350. The contact stated that while driving over bumps on the roadway, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. In addition, the contact would lose slight control of the vehicle while turning the steering wheel to the left as the power steering became loose without warning. The vehicle was taken to a dealer... Read more
Incident date: Mar 28, 2024
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle was vibrating abnormally. The vehicle was taken to an independent mechanic where the alignment and other unknown maintenance were performed. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The ... Read more
Incident date: Mar 28, 2024
The contact owns a 2023 Honda Acord. The contact stated that while driving on two occasions at 45 MPH, six unknown warning lights plus the brake system warning light illuminated. The vehicle began to lose motive power and stalled. The vehicle was restarted. The vehicle was taken to a dealer where the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage... Read more
Incident date: Oct 20, 2023
We own a 2022 Chevy Trailblazer and we have experienced the “shift to park” issue more times than we can count. We receive the “shift to park” message on the dash screen after the car has been shifted to park and we attempt to turn the vehicle off. This problem has caused me to be late to my job on numerous occasions and late to an exam that determines my graduation at school. Many users r... Read more
Incident date: Apr 17, 2024
The check engine light began flashing so I shut the car off and had it towed to West Allis Hyundai. The service garage took the car for a test drive (even though the user manual states not to run the engine), and according to the dealer, the car engine "blew up" and stopped running. I assume the engine seized up. the engine only has 43,000 miles and should be covered by the 100,000, 10 year war... Read more
Incident date: Apr 17, 2020
I have notice for the past year when I’m driving the car around the city around 15-30mph the emergency auto braking system alarm sounds and shows on my dash board when I have nobody in front of me luckily the car doesn’t brake at all but is not normal for it to do that it just happens randomly maybe this year alone it happen 5 times. Nobody safety was put at risk the car doesn’t brake or any... Read more
Incident date: Apr 17, 2020
The van started with very jerky shifting around 70,000 miles. The car would, at times, lurch hard forward when shifting. Eventually, a Chrysler dealer looked at the transmission and determined it needed replaced. The replacement transmission started with the same problems after about 20,000 miles. Van currently has only 115,000 miles.
Incident date: Apr 17, 2020
We too our 2017 Dodge Ram 2500 to Lenoir City Chrysler Dodge on January 11, 2024 because the Antilock Brake System (ABS) and Traction Control warning lights were coming on. The truck was in the shop for about a week. We were told initially that the part (electronic control module) was on order. Then we were told that the part was under redevelopment and that they did not have a date for when the p... Read more
Incident date: Aug 15, 2023
Power steering failed while driving in parking lot looking for parking spot. Unable to turn wheel without hitting parked car. I was able to drive to end of the lot where there were less cars. Noticed that I was able to turn wheel so long as didn’t step on brakes. The steering wheel was also off alignment. This happed on a Saturday evening, next day car was fine all the warning were off. Spoke to... Read more
Incident date: Apr 17, 2024
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly en... Read more
Incident date: Apr 5, 2024
The contact owns a 2015 Ram 1500. The contact stated that while driving at an undisclosed speed, the engine seized. The check engine warning light was illuminated. The vehicle failed to restart and was towed to the residence. The contact stated that the crank shaft position sensor was previously reprogrammed under an unknown recall; however, the failure recurred. The dealer was made aware of the f... Read more
Incident date: Apr 5, 2024
Hello I have been so upset with Honda. I’ve owned many Hondas and other cars in my past and never had any problems. I would tell anyone to buy a Honda until now. My daughter has been driving my car and she said it smelled bad and all the lights kept coming on. We took it to a mechanic and at that time they didn’t really see anything wrong with it. My daughter kept driving it and we found out a... Read more
Incident date: Apr 5, 2024
Hello I have been so upset with Honda. I’ve owned many Hondas and other cars in my past and never had any problems. I would tell anyone to buy a Honda until now. My daughter has been driving my car and she said it smelled bad and all the lights kept coming on. We took it to a mechanic and at that time they didn’t really see anything wrong with it. My daughter kept driving it and we found out a... Read more
Incident date: Mar 29, 2024
Over the course of 5 years, a lot has been mechanically wrong with our vehicle. Each service appointment yielded a 'cannot duplicate' response. Recently, my car has been in the service department a few times. My car had recall work performed on a ground bolt, and my husband advised them that the car had a 'rich fuel' smell when starting with the hood open. I've complained since 2021 of a smell whe... Read more
Fire
Incident date: Apr 5, 2024
The door latch for the fuel does not open when pushing the button for the fuel, I have been stalled on multiple occasions stuck sitting waiting for the latch to finally open. The last time I pulled into a dealership in Conroe Texas they said the solenoid valve was broken and I would have to pop off something on the inside to access the lid to get it to open. I bought this SUV [XXX] and have had ... Read more
Incident date: Mar 17, 2024
Engine Light Came up & CollIsion Warring Massage Show Up
NISSAN
PATHFINDER
(2014) - UNKNOWN OR OTHER
Apr 17, 2024
Incident date: Apr 16, 2024
I pulled the vehicle out of my garage yesterday and drove it out and turned it around and put it in reverse to park it on a very slight incline on my driveway close to the garage to clean it, put it in park, and shut if off. I spent a couple hours vacuuming and cleaning it. I then went to turn it on to back it into my garage for the night and it lurched backwards in an alarming scary way - I rol... Read more
Incident date: Apr 16, 2024
Took vehicle for state inspection on 2/13/2024, failed inspection because of brake warning lights. Slip indicator, Electronically controlled brake warning light, Brake warning light, Anti-lock brake system, and Low tire pressure lights are all on. I have looked into it, and it seems the brake actuator/booster used to be under warranty, however since this is a 2013 in 2024 with almost 210k mile... Read more
Incident date: Apr 16, 2024
ABS and traction control lights going off and on. Stating abs need serviced. Took to a auto maintenance and told it need anew pump and module would not be available until August 24,2024. In January 2021hydraulic unit was replaced now need to replace it again
Incident date: Apr 8, 2024
I took in my 2016 Hyundai Sonata to Anaheim Hyundai in California for 60,000 mile service. The Sonata was having power steering issues where time to time the power steering would go out. I bought the extended warranty so it was cover under the warranty but Hyundai stop making these parts according to the dealership. I don't understand how Hyundai can stop making a power steering parts to Sonata... Read more
Incident date: Mar 1, 2024
Transmission shifting hard. Shuddering around 60-65 mph
Incident date: Mar 1, 2024
GMC of Vacaville California sold me a 2019 GMC Sierra that has a know back window leak issues. I was told by service worker GMC of Vacaville California sold me a 2019 GMC Sierra that has a know back window leak issues. I was told by service worker Brent Lewis/405 that is a common issue and GMC is aware of this issue that the vehicle was brought in before for this same issue prior from [XXX] but wa... Read more