Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 95,662 complaints for NISSAN
Incident date: Jan 25, 2022
Front passenger and all rear windows intermittent will not operate.
Incident date: Aug 7, 2023
See attached document from complainant
Incident date: Oct 24, 2023
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Incident date: Oct 24, 2023
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Incident date: Oct 24, 2023
Twice after a rain I've found substantial amount of water leaking from the driver side, left side dashboard near the ebrake peddle and under steering wheel. The inside padding around the frame is soaked. It appears it could be broken windshield seal or leaking sunroof. I also have video.
Incident date: Oct 24, 2023
Twice after a rain I've found substantial amount of water leaking from the driver side, left side dashboard near the ebrake peddle and under steering wheel. The inside padding around the frame is soaked. It appears it could be broken windshield seal or leaking sunroof. I also have video.
Incident date: Oct 24, 2023
Twice after a rain I've found substantial amount of water leaking from the driver side, left side dashboard near the ebrake peddle and under steering wheel. The inside padding around the frame is soaked. It appears it could be broken windshield seal or leaking sunroof. I also have video.
Incident date: Oct 23, 2023
I was out hunting, and positioned the truck on a down hill slope to look down onto a unit I wanted to watch. When I put the truck into park it started rolling forward. Once I hit the bakes it stopped. Then obviously I moved the truck. Because of concern. Also the drivers seat lays back on its own, after use you get back into the truck, you have to activate the button to set the seat back in its p... Read more
Incident date: Oct 23, 2023
I was out hunting, and positioned the truck on a down hill slope to look down onto a unit I wanted to watch. When I put the truck into park it started rolling forward. Once I hit the bakes it stopped. Then obviously I moved the truck. Because of concern. Also the drivers seat lays back on its own, after use you get back into the truck, you have to activate the button to set the seat back in its p... Read more
Incident date: Feb 15, 2020
Purchased New in January, 2019, with 10-20 miles on it. In February/March of 2020 it started lurching forward, giving rough idles. It would rumble, and you could hear the engine move around. This reported to Nissan dealership, the Tech. could not find code, simply reset computer. In 2021, I took it back to dealership of purchase, they could not diagnose any problems, they claimed to repair s... Read more
Incident date: Feb 15, 2020
Purchased New in January, 2019, with 10-20 miles on it. In February/March of 2020 it started lurching forward, giving rough idles. It would rumble, and you could hear the engine move around. This reported to Nissan dealership, the Tech. could not find code, simply reset computer. In 2021, I took it back to dealership of purchase, they could not diagnose any problems, they claimed to repair s... Read more
Incident date: Feb 15, 2020
Purchased New in January, 2019, with 10-20 miles on it. In February/March of 2020 it started lurching forward, giving rough idles. It would rumble, and you could hear the engine move around. This reported to Nissan dealership, the Tech. could not find code, simply reset computer. In 2021, I took it back to dealership of purchase, they could not diagnose any problems, they claimed to repair s... Read more
Incident date: May 9, 2023
2010 Nissan altam the front strut insulators on both sides have really bad cracks on the upper insulators. It's a loud clunking noise going over bumps or just driving on flat surfaces. There's a recall on 09 and 10 maxima and altamas with the same issues but this one isn't showing up for a recall.
Incident date: May 9, 2023
2010 Nissan altam the front strut insulators on both sides have really bad cracks on the upper insulators. It's a loud clunking noise going over bumps or just driving on flat surfaces. There's a recall on 09 and 10 maxima and altamas with the same issues but this one isn't showing up for a recall.
Incident date: May 9, 2023
2010 Nissan altam the front strut insulators on both sides have really bad cracks on the upper insulators. It's a loud clunking noise going over bumps or just driving on flat surfaces. There's a recall on 09 and 10 maxima and altamas with the same issues but this one isn't showing up for a recall.
Incident date: Oct 2, 2023
2 months ago I Bought vehicle for $4300 and found out 3 weeks ago that the frame is broken. The car is very squirrely on wet roads- no wonder? It's very dangerous and it's going to cost more than the car is worth to fix it.
Incident date: Oct 2, 2023
2 months ago I Bought vehicle for $4300 and found out 3 weeks ago that the frame is broken. The car is very squirrely on wet roads- no wonder? It's very dangerous and it's going to cost more than the car is worth to fix it.
Incident date: Oct 2, 2023
2 months ago I Bought vehicle for $4300 and found out 3 weeks ago that the frame is broken. The car is very squirrely on wet roads- no wonder? It's very dangerous and it's going to cost more than the car is worth to fix it.
NISSAN
PATHFINDER
(2023) — UNKNOWN OR OTHER
Oct 23, 2023
Incident date: Oct 9, 2023
I purchased my vehicle in april 2023. Everything had been going good until here recently. I had just gotten home, I left my keys in the cupholder, and shut my door to get my 11mo old daughter out of the back seat. All my doors locked, my daughter was left in the car for 45 minutes until my husband (left work) arrived with the spare. This has happened 4x here recently. I contacted Orr Nissan of For... Read more
Incident date: Sep 20, 2022
The contact owned a 2017 Nissan Rogue. The contact stated that while driving at 5 MPH and turning, the vehicle had shut off independently which caused the contact to get rear-ended. No warning light was illuminated. The vehicle shutting off caused the crash. The air bags did deploy. The contact was not sure how fast the other vehicle was going at the time of the crash. A police report was filed. ... Read more
Crash
Incident date: Aug 29, 2023
Left and right rear wheel well rubber weatherstrip moldings have fallen off twice. The piece comes off at highway speeds with the mounting screw exposed. Recently, in a rain storm, the vehicle became momentarily unstable as the right side molding came off and was run over. Fortunately, the screw did not cause a tire puncture. I have noticed the weatherstrip missing on numerous Nissan Rogue's in... Read more
Incident date: Oct 14, 2023
Glare off dash board is blinding on sunny days. Dashboard is melting, the melted dash reflection is distraciton/ binding on sunny days, and smell from dash is not pleasant. Not knowing actual product that is melting is concerning since melting plastics and vinyl can be toxic. Took car out for ride on sunny day had to pull over because of glare dashboard. Tried to contact Nissan about any products ... Read more
Incident date: Oct 14, 2023
Glare off dash board is blinding on sunny days. Dashboard is melting, the melted dash reflection is distraciton/ binding on sunny days, and smell from dash is not pleasant. Not knowing actual product that is melting is concerning since melting plastics and vinyl can be toxic. Took car out for ride on sunny day had to pull over because of glare dashboard. Tried to contact Nissan about any products ... Read more
Incident date: Jun 10, 2023
When I am driving this vehicle, I get to a stop sign or red light or even stopping at a drive-through window and when I need to go the car will not accelerate I have to shut the car off and turn it back on to get it to accelerate and go. This keeps happening and is very dangerous especially when I have my children in the car. The car also has trouble shifting into gear and jerks when I get onto th... Read more
Incident date: Oct 22, 2023
I brought this car in January 2023 and the Forward Emergency Braking keeps popping on while driving. There are zero cars that were in front of me. This is the 4th time this has happened. With the last 2 incidents happening within the last 24hrs . 10/21/23 & 10/22/23. This is issue that may cause accident.
Incident date: Jan 21, 2023
When driving my Nissan I had stop at light/ stop sign.My car notify me with a check engine light. It wouldn't accelerate in a matter of seconds I was able to continue driving. I notice it happens every time I have to stop at lights and or stop signs frequently. It first started at about 85,000 miles. I bought it at 65,000 miles I still owe for the car I took it to Nissan and they told me that it ... Read more
Incident date: Jan 21, 2023
When driving my Nissan I had stop at light/ stop sign.My car notify me with a check engine light. It wouldn't accelerate in a matter of seconds I was able to continue driving. I notice it happens every time I have to stop at lights and or stop signs frequently. It first started at about 85,000 miles. I bought it at 65,000 miles I still owe for the car I took it to Nissan and they told me that it ... Read more
Incident date: Oct 16, 2023
Brake felt like it was sticking. Dealership looked at it and changed rubber piece. 10/16/2023 accident occurred. Air bags did not deplore. Car was totalled.
Crash
Incident date: Oct 16, 2023
Brake felt like it was sticking. Dealership looked at it and changed rubber piece. 10/16/2023 accident occurred. Air bags did not deplore. Car was totalled.
Crash
Incident date: Jun 28, 2023
Noticed severe negative camber on the rear wheels at ~225k miles. Marks Auto Svc, Rockford, IL confirmed the rear k-subframe had rusted all the way through from the inside-out. The frame had completely separated at two places on each side near the wheels - SEVERE SAFETEY HAZARD!!!!! 1. Website forums indicate many consumers conclude this problem is due to inferior design (hole in frame allows wa... Read more
Incident date: Sep 30, 2023
The contact owns a 2013 Nissan Altima. The contact stated while driving at various speeds, the vehicle hesitated while accelerating and jerked intermittently. No warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty transmission. The contact was informed that the transmission needed to be replaced. The manufacturer was made awa... Read more
Incident date: May 15, 2023
The Airbag Light, came on a few months ago. UNKNOWN why or exact date. Air Bag inspection, has outrageous cost, to just diagnose why it's on. I have never had a issue with air bags with this car or another car. This is uncommon. Especially with, No Car Incidents.
Incident date: Oct 13, 2023
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal clunking sound coming fro... Read more
Incident date: Oct 20, 2023
The contact owns a 2011 Nissan Frontier. The contact received notification of NHTSA Campaign Number: 23E012000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not mad... Read more
Incident date: Oct 15, 2023
The CVT transmission has only 80k miles and is changing gears for no reason up and down at all speeds and won’t drive safely. Rpm’s increase and randomly gear kicks in and hits very hard and then stops working.
Incident date: Sep 8, 2023
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 45 MPH, the... Read more
Incident date: Jul 29, 2023
Intake manifold part number 14001-7FH0C broke down while driving. Vehicle would not accelerate, when taken to mechanic, the code indicated that the intake manifold needs to be replaced. Nissan is aware of this and i have a case number with them. Case # [XXX] I was on the freeway when this happened, me and my wife were both very worried because there was no exit nearby as we were going up and down ... Read more
NISSAN
VERSA NOTE
(2014) — POWER TRAIN
Oct 19, 2023
Incident date: Nov 8, 1990
My transmission went out pre-maturely on the high way and I almost got rear-ended. It’s a CVT transmission which has had a class action lawsuit which I wasn’t aware of when I bought car in 2020. Nissan should hold more responsibility but they refuse to help my basically totaled car.
Incident date: Oct 19, 2023
The trunk will open and as you are putting stuff in the trunk it will automatically start shutting and does not stop even though you are under it. Very dangerous. You have to quickly get out of the way. I don't know exactly when it started but it's been awhile.
Incident date: Oct 19, 2023
The trunk will open and as you are putting stuff in the trunk it will automatically start shutting and does not stop even though you are under it. Very dangerous. You have to quickly get out of the way. I don't know exactly when it started but it's been awhile.
Incident date: Oct 14, 2023
On October 14, 2023, while driving with no vehicle in front of the 2019 Nissan Sentra, the Automatic Emergency Braking engaged, stopping the car forcefully. There were 3 warning beeps of a potential collision immediately prior to the braking, however, as stated, no vehicle was in front of this vehicle, and no other obstruction was in front of the vehicle. On October 16, 2023, while driving with n... Read more
Incident date: Oct 14, 2023
On October 14, 2023, while driving with no vehicle in front of the 2019 Nissan Sentra, the Automatic Emergency Braking engaged, stopping the car forcefully. There were 3 warning beeps of a potential collision immediately prior to the braking, however, as stated, no vehicle was in front of this vehicle, and no other obstruction was in front of the vehicle. On October 16, 2023, while driving with n... Read more
Incident date: Oct 14, 2023
On October 14, 2023, while driving with no vehicle in front of the 2019 Nissan Sentra, the Automatic Emergency Braking engaged, stopping the car forcefully. There were 3 warning beeps of a potential collision immediately prior to the braking, however, as stated, no vehicle was in front of this vehicle, and no other obstruction was in front of the vehicle. On October 16, 2023, while driving with n... Read more
Incident date: Oct 19, 2023
The contact owns a 2008 Nissan Xterra. The contact received notification of NHTSA Campaign Number: 23V067000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
Incident date: Sep 28, 2023
The contact owns a 2017 Nissan Rogue. The contact stated that the vehicle occasionally stalled while idling. The contact was able to restart the vehicle and the vehicle operated as needed. While driving at various speeds, the vehicle independently decelerated with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the inta... Read more
Incident date: Oct 17, 2023
alternator pulley broke off while driving.
Incident date: May 28, 2022
The CVT transmission is believed to be the issue, and it is available to be inspected upon request. While driving at highway speeds or up even a small hill the car suddenly and without warning loose power and acceleration, not accelerating past 3,000 RPM. There are times when I’m either stoped at a stop sign or merging lanes and power ceases causing other vehicles to preform an emergency stop to... Read more
Incident date: Oct 4, 2023
The contact owns a 2015 Nissan Altima. The contact stated while driving approximately 25–35 mph. The contact stated that the engine and battery warning lights were illuminated. The vehicle was shuddering. The vehicle was taken to an independent mechanic, who informed her that the alternator needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the lo... Read more
Incident date: Oct 4, 2023
The contact owns a 2015 Nissan Altima. The contact stated while driving approximately 25–35 mph. The contact stated that the engine and battery warning lights were illuminated. The vehicle was shuddering. The vehicle was taken to an independent mechanic, who informed her that the alternator needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the lo... Read more
Incident date: Oct 4, 2023
The contact owns a 2015 Nissan Altima. The contact stated while driving approximately 25–35 mph. The contact stated that the engine and battery warning lights were illuminated. The vehicle was shuddering. The vehicle was taken to an independent mechanic, who informed her that the alternator needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the lo... Read more