Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 95,662 complaints for NISSAN
Incident date: Oct 31, 2023
The contact owns a 2006 Nissan Xterra. The contact received notification of NHTSA Campaign Number: 23E012000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted... Read more
NISSAN
PATHFINDER
(2015) — POWER TRAIN
Oct 31, 2023
Incident date: Oct 12, 2023
I own a 2015 Nissan Pathfinder with a CVT transmission that has gone out. I bought the vehicle used in October 2022. Obviously this class action lawsuit and claim deadline had already passed - when I bought the car and until my transmission failed, I had no idea about the problems or the lawsuit. Therefore I have never opted out or into the lawsuit because I did not even own the car yet. The vehi... Read more
NISSAN
PATHFINDER
(2022) — VEHICLE SPEED CONTROL
Oct 30, 2023
Incident date: Oct 20, 2023
I AM EXPERIENCING ISSUES WITH THE GAS PEDAL GETTING STUCK AND I HAVE TO MANUALLY BEND DOWN AND PULL IT UP WITH MY HAND. I HAVE BIN GOING BACK AND FOURTH WITH NISSAN FOR A YEAR NOW. I HAVE VIDEOS TO SHOW THE PROOF. I HAVE 2 KIDS TO DRIVE IN MY CAR. I AM REALLY CONCERNED ABOUT THE SAFETY IN THE CAR. I ALMOST CRASHED A FEW TIMES. I REACHED OUT TO THE ATTORNEY GENERAL AND THEY ARE STATING THAT I SHOUL... Read more
Incident date: Oct 30, 2023
After I stalled the engine in a fast food drive through I restarted the car. When I went to take off the engine had no power and took a very long time to get up to speed throughout the gear selection. I was almost rear ended because of this. The car did not throw any check engine lights or dash codes. I got home and turned off the car. It sat for about 10 minutes then I test drove it around the bl... Read more
Incident date: Oct 30, 2023
After I stalled the engine in a fast food drive through I restarted the car. When I went to take off the engine had no power and took a very long time to get up to speed throughout the gear selection. I was almost rear ended because of this. The car did not throw any check engine lights or dash codes. I got home and turned off the car. It sat for about 10 minutes then I test drove it around the bl... Read more
Incident date: Oct 30, 2023
Car was involved in an accident and the air bags did not deploy.
Crash
Incident date: Oct 30, 2023
Car was involved in an accident and the air bags did not deploy.
Crash
NISSAN
PATHFINDER
(2014) — POWER TRAIN
Oct 30, 2023
Incident date: Sep 20, 2023
The vehicle while at highway speed would not accelerate at all and rpms go way up. At lower speeds between 20--40 mph the car would shake and jerk violently. On 4 separate times when getting on highway ramps during acceleration it would simply just not go, Locate dealer has done all recalls they have but will not address the CVT transmission problems.
Incident date: Oct 18, 2023
The contact owns a 2007 Nissan Murano. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal dragging sound coming from the rear of the vehicle. The contact was able to safely drive the vehicle to the residence. The vehicle was taken to an independent mechanic the next day. The failure was diagnosed as a fractured sway bar and corroded subframe. The contact w... Read more
Incident date: Oct 18, 2023
The contact owns a 2007 Nissan Murano. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal dragging sound coming from the rear of the vehicle. The contact was able to safely drive the vehicle to the residence. The vehicle was taken to an independent mechanic the next day. The failure was diagnosed as a fractured sway bar and corroded subframe. The contact w... Read more
NISSAN
PATHFINDER
(2013) — SUSPENSION
Oct 30, 2023
Incident date: Oct 27, 2023
I noticed a metal on metal noise when I would hit a bump in tge road. I had it checked thinking it was likely a tailpipe rattling. I was shocked when the technician show me the Crossmember SubFrame Assembly was rusted so badly that a hole had developed. When I researched this issue on line I discovered that this is a common issue for Nissan. Having purchased the car new and maintain the car in ac... Read more
Incident date: Nov 1, 2022
The only window that is working properly in my car is the driver window. The other 3 sometimes work and sometimes will not roll down at all. On occasion it goes down but does not come back up or doesn't go back up but half way then stops. I have taken to the dealership twice and still it has not been fixed. Cannot really use the windows at this point as I may not be able to get them back up so def... Read more
Incident date: Aug 17, 2023
The contact owns a 2011 Nissan Quest. The contact stated while driving at various speeds, the vehicle started jerking and became inoperable. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty transmission. The vehicle had not been repaired. T... Read more
Incident date: Jan 2, 2023
The heat and cold setting is stuck on the a/c cold setting. Unable to defrost or use heat to defrost windows. The gear to switch the settings is worn out and stripped.
Incident date: Oct 1, 2023
2022 vehicle, have owned for less than two years. All cameras stopped working, even rear view camera when in Reverse. Went to dealer, and was quoted $5000 to fix issue, replace AVM control unit (Part # 284A1-9BU1A) Not covered under factory warranty due to having too many miles. It is a common issue to that particular model (2022 Frontier Pro-x) from what I've gathered online. I think it's defi... Read more
Incident date: Oct 20, 2023
The Electronic A/C system for no reason will when I have the blower selected to defrost or head and feet it changes the blower things that control air flow to someplace in between. Nothing blows out if vents but fan is running. Kind of dangerous when you can’t defrost windows. I brought it yo dealer twice and of course it decided to start working again. I noticed that when it does that if i shu... Read more
Incident date: Oct 13, 2023
I have had several issues with my check engine light popping on and off, I have also had my car brake by itself while going 65/70 MPH on the interstate twice almost causing two rear end collisions, the lights go haywire, the car does not want to accelerate
Incident date: Oct 27, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Continuously Variable Transmission (CVT) started to Jerk on Friday October 27, 2023. Vehicle 2018 Nissan Rogue SV only has 55,871 miles. How was your safety or the safety of others put at risk? Yes, vehicle started jerking and I had to stop the vehicle on a main road and pull over to the side. Has th... Read more
Incident date: Oct 26, 2023
CVT is failing leaving the car unable to start and runs rough. Will not shift. Been towed several times.
Incident date: Oct 29, 2023
B0020 code, LH airbag deployment control subfault
Incident date: Mar 1, 2023
My low beam headlights very low ,so low seems like they aren't on,have to drive with high beams on, there was a recall in 2022, that I wasn't made aware of also the control arm front driver and passenger side is cracked and my car has never been wrecked. Brought it brand new off the Nissan dealership lot. Had issues from the start with the interior they call themselves fixing ( but did not).
Incident date: Mar 1, 2023
My low beam headlights very low ,so low seems like they aren't on,have to drive with high beams on, there was a recall in 2022, that I wasn't made aware of also the control arm front driver and passenger side is cracked and my car has never been wrecked. Brought it brand new off the Nissan dealership lot. Had issues from the start with the interior they call themselves fixing ( but did not).
NISSAN
PATHFINDER
(2008) — POWER TRAIN
Oct 28, 2023
Incident date: Jan 23, 2023
A coolant hose leaked in transmission and shorted tcm causing total transmission failure and totaling out vehicle
Incident date: Sep 1, 2023
The back up camera failed. It shows a blank grey screen. The other side and front cameras work but not the most important camera, the rear, back up camera. This is becoming a more and more frequent problem to the point now where its failing more often than not.
Incident date: Oct 28, 2023
On the October 28, 2023, at 2pm, I, was in the process of performing a backing maneuver into my driveway. As I was reversing, I suddenly felt a strong vibration and experienced an inability to move the vehicle further. I promptly exited the vehicle to inspect the situation. Upon examination, I observed that the issue was attributed to a complete failure of the Passenger Side (PS-R) lower control a... Read more
Incident date: Feb 9, 2023
Tie rod ball joint snapped and broke at 15mph causing vehichle to loose control and forced off-road into a fence post. No Collison warning or lane departure warning. I had the vehichle towed back to dealership Nissan Wesley chapel. I was in process of possibly purchasing vehichle. Couldn’t find financing for me so received a letter rescinding their transaction. My ins agency Esurance concluded i... Read more
Crash
Incident date: Feb 9, 2023
Tie rod ball joint snapped and broke at 15mph causing vehichle to loose control and forced off-road into a fence post. No Collison warning or lane departure warning. I had the vehichle towed back to dealership Nissan Wesley chapel. I was in process of possibly purchasing vehichle. Couldn’t find financing for me so received a letter rescinding their transaction. My ins agency Esurance concluded i... Read more
Crash
Incident date: Feb 9, 2023
Tie rod ball joint snapped and broke at 15mph causing vehichle to loose control and forced off-road into a fence post. No Collison warning or lane departure warning. I had the vehichle towed back to dealership Nissan Wesley chapel. I was in process of possibly purchasing vehichle. Couldn’t find financing for me so received a letter rescinding their transaction. My ins agency Esurance concluded i... Read more
Crash
Incident date: Oct 26, 2023
This vehicle came with a 5-speed manual transmission. I am still learning how to drive a stick shift well, and on my way home from the dealer there were several instances of me stalling the engine due to letting the clutch out too fast. In several of these cases, when I restarted the engine, it acted almost as if it were in limp mode, or if the clutch was slipping badly.
Incident date: Oct 26, 2023
This vehicle came with a 5-speed manual transmission. I am still learning how to drive a stick shift well, and on my way home from the dealer there were several instances of me stalling the engine due to letting the clutch out too fast. In several of these cases, when I restarted the engine, it acted almost as if it were in limp mode, or if the clutch was slipping badly.
Incident date: Oct 26, 2023
This vehicle came with a 5-speed manual transmission. I am still learning how to drive a stick shift well, and on my way home from the dealer there were several instances of me stalling the engine due to letting the clutch out too fast. In several of these cases, when I restarted the engine, it acted almost as if it were in limp mode, or if the clutch was slipping badly.
Incident date: Apr 18, 2022
I was driving my car as normal, when I stopped for red light to wait the green light , The car could engage in proper gear . This is automatic transmission I had nothing to do with shift . The vehicle had a delay to engage in the next gear. In order the vehicle to move The RMP had to be raised until 4,000 rpm. on The high way the car couldn't go over 45mph. Each traffic light or stop sign I had to... Read more
Incident date: Apr 1, 2023
Broken crankshaft. Complete engine failure. Not covered on warranty.
Incident date: Oct 9, 2023
The contact owns a 2021 Nissan Rogue equipped with Bridgestone Tires, Tire Line: Alenza Performance, Tire Size: 235/55/R19, DOT Number: (N/A). The contact stated that the vehicle was at the dealer for a service appointment. The contact was informed that all four tires were worn. The contact was informed that all four tires needed to be replaced. The tires were not replaced. The manufacturer was m... Read more
NISSAN
PATHFINDER
(2022) — UNKNOWN OR OTHER
Oct 27, 2023
Incident date: Dec 15, 2022
Issue I have is when its raining - any water in the doors is to to drain out the 4 drain holes at the bottom of the doors. On my 2022 Pathfinder it is coming out the 4 drain holes but also coming out from behind the inside door panels and all 4 doors causing the inside liner/insulation to get wet. If you see water drops on the black plastic piece in the kick plates /doorways then you have an issue... Read more
NISSAN
PATHFINDER
(2022) — STRUCTURE:BODY
Oct 27, 2023
Incident date: Dec 15, 2022
Issue I have is when its raining - any water in the doors is to to drain out the 4 drain holes at the bottom of the doors. On my 2022 Pathfinder it is coming out the 4 drain holes but also coming out from behind the inside door panels and all 4 doors causing the inside liner/insulation to get wet. If you see water drops on the black plastic piece in the kick plates /doorways then you have an issue... Read more
Incident date: Sep 25, 2023
The Trunk Automatically Closes after Opening. Doesnt stay in place. So many owners have reported this issue online at different forums.
Incident date: Nov 1, 2022
I have not had a wreck because of this, but it does affect the ability to drive this car at times. The HVAC blend door on this car will strip out and in the winter you cannot switch it from cold air to hot air. So you have to freeze while driving and if it starts sleeting or your front window starts icing up or fogging up you cannot defrost it because there is not hot air. This seems to be a commo... Read more
Incident date: Oct 15, 2023
The contact owns a 2012 Nissan Frontier. The contact received notification of NHTSA Campaign Number: 23E012000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: Oct 19, 2023
First the furl gage reads the wrong amount I filled up and the gauge never changed. The radio which is a known problem cuts in and out or just stops working
Incident date: Oct 19, 2023
First the furl gage reads the wrong amount I filled up and the gauge never changed. The radio which is a known problem cuts in and out or just stops working
Incident date: Oct 26, 2023
The contact owns a 2006 Nissan Frontier. The contact received notification of NHTSA Campaign Number: 23E012000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aw... Read more
Incident date: Jun 9, 2023
-Rear doors, at separate times, would not lock or unlock either by using the key fob or control located on driver's door. It is available for inspection. -Rear door(s) cannot be opened from the outside of the vehicle using electronic features. Small children, elderly, and handicapped persons' safety are compromised with this restricted access. -Both doors have had this occur at different times. T... Read more
Incident date: Mar 20, 2023
The shoulder strap cuts across my neck. While I'm driving I have to take one hand off the steering wheel to push it down, only to have it slide right back up across my neck. Every time I hit a bump or pot hole, the strap cuts into my neck. There will be a serious injury if I'm in an accident. Also, the suspension is so bad on this car that I feel every bump, and pot hole, and my head keeps hitting... Read more
Incident date: Mar 20, 2023
The shoulder strap cuts across my neck. While I'm driving I have to take one hand off the steering wheel to push it down, only to have it slide right back up across my neck. Every time I hit a bump or pot hole, the strap cuts into my neck. There will be a serious injury if I'm in an accident. Also, the suspension is so bad on this car that I feel every bump, and pot hole, and my head keeps hitting... Read more
Incident date: Mar 20, 2023
The shoulder strap cuts across my neck. While I'm driving I have to take one hand off the steering wheel to push it down, only to have it slide right back up across my neck. Every time I hit a bump or pot hole, the strap cuts into my neck. There will be a serious injury if I'm in an accident. Also, the suspension is so bad on this car that I feel every bump, and pot hole, and my head keeps hitting... Read more
Incident date: Sep 2, 2023
The contact owns a 2020 Nissan Sentra. The contact stated while driving 60 MPH and attempting to accelerate above 65 MPH, the vehicle began to vibrate violently, prompting the contact to decelerate. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the passenger’s side tie rod. The vehicle was not repaired. After investigating the ... Read more
Incident date: Sep 25, 2023
I am writing to bring to your attention a critical issue regarding the recent malfunction of the actuator system in my 2020 Nissan Sentra. As a concerned consumer, I am compelled to report the circumstances that have led to significant safety concerns and financial burden. The details of this case are as follows: Vehicle Information: 2020 Nissan Sentra with approximately 43,000 miles. Initial Ob... Read more
Incident date: Jul 15, 2023
On July 15, 23 was driving home from Dr appt n my rpm was going crazy, the engine was whining while I was driving rogue and didn't hardly move. I had it towed and mechanic said was totalled. Transmission is out. 3 mechanic said same was totalled. There needs to be recall on 2016 nissan rogue transmission!!!
Incident date: Jul 15, 2023
On July 15, 23 was driving home from Dr appt n my rpm was going crazy, the engine was whining while I was driving rogue and didn't hardly move. I had it towed and mechanic said was totalled. Transmission is out. 3 mechanic said same was totalled. There needs to be recall on 2016 nissan rogue transmission!!!