Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Dec 12, 2023
The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that... Read more
Incident date: May 15, 2024
Transmission started stuttering around 40 to 50mph. The transmission had to be rebuild because of issue.
Incident date: May 15, 2024
i WAS NOIFIED LAST YEAR SEPTEMBER 2023 OF A DANGEROUS RECALL THAT COULD CATCH THE VEHICLE ON FIRE. NOW. 9 MONTHS LATER KIA HAS NOT PROVIDED ME WITH A REPAIR FOR MY SAFTY.
Incident date: May 15, 2024
i WAS NOIFIED LAST YEAR SEPTEMBER 2023 OF A DANGEROUS RECALL THAT COULD CATCH THE VEHICLE ON FIRE. NOW. 9 MONTHS LATER KIA HAS NOT PROVIDED ME WITH A REPAIR FOR MY SAFTY.
Incident date: May 16, 2024
I recently purchased a 2009 mini cooper clubman. Within three weeks of taking possession of the car, the airbag warning light activated. Upon a diagnostic test, it was determined that the passenger occupancy sensor was malfunctioning. After discussing this with the mini cooper dealer in my area and mini USA, it was acknowledged that this was a well known and documented issue. First generation ... Read more
NISSAN
PATHFINDER
(2022) - STEERING
May 16, 2024
Incident date: May 13, 2024
When the vehicle had 6000 miles it was taken in twice for the death wobble and had parts replaced. It continues to experience the death wobble in cold temperatures to a point of severe inability to control. The dealer will not honor the warranty and factory wants to charge 200 dollars to diagnose for a third time. Even though they are totally aware of the issue.
NISSAN
PATHFINDER
(2022) - ENGINE
May 16, 2024
Incident date: May 13, 2024
At 73,000 miles the "engine maintenance required" warning light came on indicating the coolant bypass valve is damaged or has failed. A quick google search will show this is an extremely common issue and a result of using inferior quality parts in manufacturing. Toyota should recall this issue asap as many people have had the same problem.
Incident date: May 10, 2024
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Incident date: May 12, 2024
The contact owns a 2010 BMW X5. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Mar 1, 2024
Dear Tim Sir, Greetings to you and Team I hope this email finds you well, Brining it to your attention once again ( VOQ #11581817 Previous case no), In a less than 3 weeks of time and after Toyota's investigations and promises went unfaithful. As per Toyota's office sent email on the April 17th stating the vehicle is fit and safe after claiming highly on the investigation report and put me agai... Read more
Incident date: Mar 1, 2024
Dear Tim Sir, Greetings to you and Team I hope this email finds you well, Brining it to your attention once again ( VOQ #11581817 Previous case no), In a less than 3 weeks of time and after Toyota's investigations and promises went unfaithful. As per Toyota's office sent email on the April 17th stating the vehicle is fit and safe after claiming highly on the investigation report and put me agai... Read more
Incident date: Mar 1, 2024
Case # 11582774 Purchased 5/8/23 Honda CR-V Are you waiting for the death toll to rise before making Honda Recall 500,000 CR-V And Civics. I see Class Action law suits have been filed against Honda. Over a year with an unsafe car Honda refuses to abide by the yellow law.
Incident date: Mar 17, 2024
Piston rings are defective heavy oil consumption caused my engine to seize with only 150,000 miles
Incident date: Oct 10, 2022
Steering feels notchy when turning. Steering sticks and you have to add more force into steering input at certain times (than other times/normal) when the vehicle is in motion.
Incident date: Oct 10, 2022
Problem with car was first noticed around 16,300 miles. The severity of the problem is intermittent. Sometimes it happens about 15- 20 times in a mile and at other times just a few. The steering wheel is pulled to the right when not steering in that direction. It almost feels like the lane assist is on, but it is not. Also, when backing out of a parking spot and the wheel is pulled at a sharp ang... Read more
Incident date: May 3, 2024
I am writing to you as the owner of a 2019 Hyundai Accent, which has recently experienced severe engine issues including low compression in three cylinders, sludge build-up, and eventual engine failure. It has come to my attention that these issues are not isolated incidents but are rather indicative of a systemic problem with Hyundai Accent models of this year. As you are undoubtedly aware, nume... Read more
Incident date: Apr 14, 2024
Serious uncontrollable violent shaking in the front end of the vehicle when it hits a pot hole or runs over a bump. It’s almost like one side starts to bounce which leads to the other side to start bouncing and it goes back and forth from either side very fast which sounds like a loud rumble
NISSAN
ROGUE SPORT
(2018) - FUEL/PROPULSION SYSTEM
May 15, 2024
Incident date: May 6, 2024
My 2024 S AWD VW Taos has a serious lag when I need to speed up fast. The car does not go at all if I try to accelerate quickly and has almost caused many accidents. I have needed to quickly get out of the way of other drivers who were not paying attention and tried to accelerate quickly only to have my car not go anywhere. I am afraid to let my children drive this vehicle or even ride with me due... Read more
NISSAN
ROGUE SPORT
(2018) - POWER TRAIN
May 15, 2024
Incident date: May 6, 2024
My 2024 S AWD VW Taos has a serious lag when I need to speed up fast. The car does not go at all if I try to accelerate quickly and has almost caused many accidents. I have needed to quickly get out of the way of other drivers who were not paying attention and tried to accelerate quickly only to have my car not go anywhere. I am afraid to let my children drive this vehicle or even ride with me due... Read more
Incident date: May 14, 2024
Door lock not secure. It has happened a few times, usually on the highway, where the passenger side door has opened slightly while driving, causing the opened door light to come on. The door is visibly cracked opened, but it is still locked.
NISSAN
ROGUE SPORT
(2018) - UNKNOWN OR OTHER
May 14, 2024
Incident date: Feb 16, 2024
From the uploaded documents - Job#s 5,6,7 are the most serious, with #6 being the most likely to cause injury to the occupants of the tow vehicle and the motoring public. The dates are when we had to take it in to the dealer. Purchased the RV [XXX] and took it to FL for full time residency. Conferred with dealer throughout the winter and arranged to bring it in [XXX], 2023. On our way from FL, the... Read more
Incident date: Nov 30, 2022
Vehicle propolusion reduced and engine not available messages were suddenly showing. Check engine light turned on. Suddenly Stalled/stopped in the middle of highway. Safety concerns
NISSAN
PATHFINDER
(2013) - SERVICE BRAKES
May 14, 2024
Incident date: May 14, 2024
component failed: Power steering pump and the power brake booster. Parts are available to inspect. When the component failed you begin to loose power steering and power brakes. This makes it hard to steer and brake. The vehicle was taken to the dealer who confirmed the failure of these parts and replaced them at the owner expense. No warning lights came on, components failed without any prior warn... Read more
NISSAN
PATHFINDER
(2013) - ENGINE
May 14, 2024
Incident date: May 14, 2024
The contact owns a 2020 Ford EcoSport. The contact stated while driving at undisclosed speeds, the "low engine oil pressure" message was displayed and flashing and the vehicle was decelerating unintendedly. The vehicle was restarted; however, there was a rattling sound, and revving sound when the contact depressed the accelerator pedal. The vehicle was towed to the residence. The dealer was contac... Read more
NISSAN
PATHFINDER
(2013) - ENGINE
May 14, 2024
Incident date: May 14, 2024
On [XXX] I noticed a knocking noise coming from the engine of my 2016 Honda Pilot so I made an appointment with Pacific Honda in San Diego the next day for a diagnostics test. The following day they called me and said that the technician was able to replicate the issue and it was a rod knock and I would need a new engine. I was quoted $10,725.04 for the repair. I declined the service because I cou... Read more
Incident date: May 2, 2024
Not sure its a safety issue but we have a hitch in our steering. It seems to stick as you are driving which is a little unnerving while driving. I saw online that NHSTA is looking into this issue but appears no recall has been issued. Just wanted to add our name to the list of concerned owners. Thank you for your time regarding this issue. [XXX] and [XXX] [XXX] [XXX] INFORMATION REDACTED PU... Read more
Incident date: May 2, 2024
The contact owns a 2018 Honda Ridgeline. The contact stated that while the vehicle was not being driven, the vehicle remained running, causing the battery to drain. The contact had the vehicle jumpstarted; however, the battery failure recurred. The contact replaced the battery. Upon replacing the battery, several unknown warning lights were illuminated, and the alarm system sounded off throughout ... Read more
Incident date: May 14, 2024
Auto high beams do not work properly. When activated the high beams engage and disengage erratically. When cars are passing by as well as when you come up to a vehicle from behind, the high beams may or may not disengage. On approaching vehicles, faulty auto high beams could possibly blind, them causing an accident, or they respond by turning on their high beams blinding me. This is a known proble... Read more
Incident date: May 14, 2024
The contact owns a 2014 BMW 328D. The contact stated that while driving approximately 70–75 MPH, the vehicle shuddered and then lost motive power. An unknown message was displayed. The contact pulled over to the shoulder, and the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced due to metal shavings in t... Read more
Incident date: May 1, 2024
Engine is making a knocking noise at startup, continues when accelerating. This was confirmed by the dealer who cited "engine has lower end rod knock. The dealer had to replace the engine and both front sway bar links. These are the same symptoms as NHTSA Recall #23v-751. I opened a case with Honda but they said because my VIN was not included in the recall, they would not cover the cost of the ... Read more
Incident date: May 10, 2024
When I move my steering wheel in any direction there's a grinding noise and my steering wheel tries to get stuck.There was no warning lights on and now the vehicle is difficult to drive
Incident date: May 14, 2024
The passenger side seat belt in the 2nd row repeatedly becomes unbuckled once driving. This has happened with adults and children sitting the the seat and has happened over an extended period of time. This is a major safety issue if it were to unlock during an accident.
Incident date: Apr 14, 2024
This car doesn’t come with a spare tire. Lots of new cars don’t have them. This is a major safety hazard. It should be illegal to sell cars without them. Not only does the little kit they give you work with a puncture but the remedy ruins the tire so it can’t be repaired. All car manufacturers should be required to have a spare tire.
Incident date: Jan 1, 2024
Multiple doors unexpectedly open. Door latches do not lock.
Incident date: Jan 1, 2024
Multiple doors unexpectedly open. Door latches do not lock.
Incident date: Jan 11, 2024
The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. There was no warning light illuminated. The contact stated that the failure had been recurring increasingly. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact... Read more
Incident date: May 13, 2024
The contact owns a 2021 Chevrolet Bolt EV. The contact stated that while driving at 15 MPH, the vehicle failed to stop as needed, and struck a pole. The contact stated that the Forward Collison Avoidance feature failed to stop the vehicle. The contact was unaware of a warning light being illuminated. The vehicle was not towed. The vehicle was taken to an independent mechanic to be diagnosed. The c... Read more
Incident date: Feb 15, 2023
The contact owns a 2008 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled with an ele... Read more
Incident date: Jan 13, 2024
Front camera inoperative. Not listed as a safety concern.
Incident date: May 13, 2024
was driving my car suddenly the car stopped working it does not reverse and goes forward the transmission no longer engages and it overheats the car can no longer be driven c because the transmission no longer works The car only has 68,500 miles, the transmission no longer works. I contacted the Ford dealer regarding the car warranty and they told me that the warranty did not cover the transmissio... Read more
Incident date: May 13, 2024
Fuel Injector Failure
Incident date: May 6, 2024
Re track # 11446070. Had dealer repair at cost of over $1600. ABS pump and hydraulic control unit failure. Why no recall for this known safety problem?
Incident date: May 11, 2024
The vehicle has developed a whining noise from the transmission on acceleration. It is the same symptoms included in a customer support bulletin for 2017, 2018 models with the same transmission. I’ve been unable to locate a bulletin covering the 2019 that I own even though it is the same issue.
Incident date: May 11, 2024
I got an oil change done and everything was fine brakes were good , battery , engine , everything . Then dashboard lights came on the engine light saying to take to dealer the. The ADAS system sensors popped up when I’m driving they will automatically slam on breaks if I’m not even close , now it’s having a hard time starting up
Incident date: Mar 2, 2024
I was driving my car at about 25 mph and I was not able to switch gears (manual transmission). I sent the car to the dealer and they told me that the clutch was burnt and I also needed to change the flywheel for a total cost of over USD 6,300. The repair was not covered by the warranty and the car was only under 5,500 miles and under a year of bought. I have read similar cases in the web and I am ... Read more
Incident date: Mar 2, 2024
The first time this happen was 7/21/2021 at 10761 miles it was the ABS hydraulic control unit/pump motor this was fixed and was under warranty. Now it has happened again had scanner check to tell me what was wrong 5/10/2024 it showed ABS hydraulic control unit/pump motor has failed once again at less than 3yrs. with milage 25027 and out of warranty. This is a big safety issue that needs to be reca... Read more
Incident date: Mar 2, 2024
URGENT: MY DASH HAS MELTED ON MY-2009 LEXUS IS 350-CANNOT SEE TO DRIVE, MY 2009 LEXUS IS 350. IT IS GETTING TO DANGEROUS TO DRIVE BECAUSE MELTING DASH BLOCKS VIEW OF ROAD DUE TO SHINING REFLECTION OF MELTING DASH IS ALL YOU CAN SEE IN MY WINDSHIELD WHEN YOU GET IN THE CAR TO DRIVE. THIS IS GOING TO GET ME INTO AN ACCIDENT. YOU CANT SEE A CAR IF ITS MORE THAN 10FT IN FRONT OF YOU BECAUSE THE SHINY-... Read more
NISSAN
ROGUE SPORT
(2020) - ENGINE
May 10, 2024
Incident date: May 1, 2024
While traveling to work about 1 mile before my exit, my 2017 Santa Fe Sport Ultimate 2.0T started sputtering and losing speed. I was scared to death traveling on a major highway (Rt 1). I immediately put the emergency blinkers on while continuing to lose speed. I barely made it off the highway before the car just STOPPED DEAD on the curve. NO POWER STEERING-NOTHING! THE CAR WOULDN'T MOVE! Terri... Read more
Incident date: May 9, 2024
I have been experiencing floor squeaking for more than a year now. It's in the front of the fifth wheel in what is the bedroom. Extending into the hallway, and bathroom. I tried to contact grand design and was told it was ok and to add wood shims into the framing under the bedroom flooring. This only help minimally for a couple of weeks. Then the loudness and softness of the flooring has gotten wo... Read more
Incident date: Feb 9, 2024
The contact owns a 2017 Toyota Rav4. The contact stated that after turning the vehicle off and later attempting to restart the vehicle, the vehicle failed to restart. The battery was then recharged. The failure occurred on several occasions before the vehicle was taken to the local mechanic. The local mechanic was unable to diagnose a failure or determine a cause for the failure. Additionally, aft... Read more