Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jan 18, 2026
Cell phone does not stay stable on the wireless charging pad. The phone will start to charge, but as soon as the vehicle moves, the phone bounces off the flat charging pad and no longer connects or charges. It’s distracting to try to reposition the phone as the car is moving. It has become a costly, not usable, feature. Have tried many phone cases and different types of phones to eliminate this... Read more
Incident date: Mar 27, 2026
I have a 2024 Chevy Colorado Trail Boss that needs an Upper Radiator Coolant Hose. But apparently this is on nationwide backorder because although there is not a recall GM put a bulletin out they are aware of the issue that appears to be a degraded seal inside hose fitting so the whole hose needs replacing. I live in [XXX] and it is not available here and I have called OH, [XXX] , [XXX] and othe... Read more
Incident date: Dec 17, 2025
The vehicle automatically and suddenly slammed on the brakes when a deflated mylar balloon floated across my lane. It braked hard for several seconds then released the brakes as the balloon cleared my lane. I felt like I had no control of the vehicle until the brakes released. The car following closely behind me could have hit me, since there was no apparent reason to brake. I have been unable to ... Read more
Incident date: Mar 9, 2026
The contact owns a 2013 Ford F-150. The contact stated that while driving approximately 50 MPH, the transmission unexpectedly downshifted to 1st gear and nearly caused the contact to lose control of the vehicle. The vehicle was stopped, turned off, restarted and driven normally. The vehicle was driven back to the residence and has not been driven since. There was no warning light illuminated. The ... Read more
NISSAN
PATHFINDER
(2014) — SEATS
Mar 27, 2026
Incident date: Jan 15, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more
Incident date: Sep 19, 2024
I was stopped at a stop light and the idle stop function activated, turning off the engine, as designed. However, when the light turned green and I released the brake, the vehicle stalled out. I had to completely turn off the vehicle and restart it.
Incident date: Mar 27, 2026
While the vehicle was off and in my garage, the vehicle started on its own and was idling at an extremely high RPM. I was the only person home, the keys were out of reach on a key rack and had not been driven yet for the day. I walked into the garage and found my vehicles engine running at a high RPM and all the electrical displays within the vehicle were compleltely off with only the engine runni... Read more
Incident date: Mar 26, 2026
The contact owns a 2010 Mercedes-Benz GL450. The contact stated that while driving at undisclosed speeds, the brake pedal was depressed, but the vehicle failed to respond. The contact depressed the brake pedal harder, and the vehicle responded as intended. There was no warning light illuminated. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V315000 (Service Brak... Read more
Incident date: Mar 21, 2026
My car wont start. When I press the start button everything turns on but it wont start. It functions like the car is ready to drive. For example, it says drive to display tire pressure. The start button says the car is on. I can change gears, the radio works, back up camera works but the car didnt start. This happened before when there was a recall to the starter relay switch. Im wondering if its ... Read more
Incident date: Mar 21, 2026
The contact owns a 2016 Ram 1500. The contact stated that while driving at undisclosed speeds, the steering wheel became difficult to turn. The contact stated that the failure was intermittent but occurred while driving in a straight line or turning left or right. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle... Read more
Incident date: Mar 10, 2026
03/25/2026 Driving down the street card started jerking and acting like it did not want to move kept slowing down like it wasn't getting any gas. like the transmission was going out. There is nothing wrong with my transmission. The car had been on a recall for a part that has been replaced 2 different times. I tried to have it checked out the Ford dealers here where I live wanted to charge me $200... Read more
Incident date: Mar 10, 2026
03/25/2026 Driving down the street card started jerking and acting like it did not want to move kept slowing down like it wasn't getting any gas. like the transmission was going out. There is nothing wrong with my transmission. The car had been on a recall for a part that has been replaced 2 different times. I tried to have it checked out the Ford dealers here where I live wanted to charge me $200... Read more
Incident date: Mar 26, 2026
The contact owned a 2024 Honda Accord. The contact stated that while driving at an undisclosed speed, black smoke was seen coming from under the hood, and the entertainment center screen would flicker. A message "See dealer" was displayed. In addition, the contact managed to safely exit the vehicle, and a fire had started under the hood. The local fire department arrived on scene to extinguish the... Read more
Fire
Incident date: Sep 19, 2024
The contact owns a 2020 Honda CR-V. The contact stated that while driving at 30 MPH, the brake warning light flashed and illuminated, and the vehicle hesitated while depressing the brake pedal. Neither an independent mechanic nor a dealer was contacted. The failure had occurred four times. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer w... Read more
NISSAN
ROGUE SPORT
(2018) — SEATS
Mar 26, 2026
Incident date: Mar 23, 2026
The wiring for the air bag system under the driver's seat is exposed and unprotected which has led to disconnection and or damage to the wiring harness which then results in a disabled air bag system. This is a manufacturer design flaw and a serious safety issue. Other owners who have experienced damage to their wiring harness here have had disabled air bag systems for prolonged periods and costly... Read more
Incident date: Jul 9, 2025
The contact owns a 2019 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the message "Engine Maintenance Required - Visit the Dealer" was displayed on the screen. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the coolant flow control valve needed to be replaced. The vehicle was repaired out-of-pocket. Upon further investigation, the... Read more
Incident date: Jul 9, 2025
The contact owns a 2026 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that a 24-foot trailer was identified as a 48-foot trailer, which caused ... Read more
Incident date: Mar 20, 2026
I own a 2008 Chevrolet Malibu LTZ (VIN [XXX] ) with an electric power steering (EPS) issue that matches GM’s known EPS defect and recall 14V‑153 / bulletin 15356 for 2007–2012 Malibus. The steering is very stiff and hard at low speeds, the car feels like it is dragging, and the steering wheel shakes back and forth while driving, especially at low to moderate speeds. A Chevrolet customer‑se... Read more
Incident date: Jun 26, 2025
My two nearby dealers (Hudson Valley Chrysler Dodge Jeep Ram and Dutchess Chrysler Dodge Jeep Ram) both state they sold their tools to work on sprinter vans and refuse to complete the recall. I currently have no nearby options to complete this safety recall, and i cannot get my vehicle inspected.
Incident date: Feb 14, 2026
On 2/14/26 my car decelerated on the interstate. No warning lights came on. I parked the car and had it towed the next day to the dealership. Several days later they told me I needed a new engine, and then later told me that Nissan would not replace the engine but told them I need the EGR Cooling System replaced and that would resolve my problem. 3 weeks later I picked up my car ($3722) and immedi... Read more
Incident date: Feb 14, 2026
The driver assist system was flashing for over an hour when I was coming back to Ohio from Florida on [XXX]. It was flashing and for a few seconds it would go off. this happened a few times and then it busted stayed on. it said to take to dealer to get fixed. this happened about a year ago put only flashed on for a short time. There must be a problem with this system that Honda has. I have done so... Read more
Incident date: Mar 25, 2026
This vehicle is subject to Safety Recall 24V-700 (Manufacturer Recall R24B2) due to a defect in the lithium-ion battery that can cause a fire during Level 3 DC Fast Charging. Since the initial notice, I have received four separate recall communications from the manufacturer, yet as of March 2026, no permanent remedy has been provided. The manufacturer’s only "interim" solution is an instruction... Read more
Incident date: Mar 25, 2026
Truck started making a solid bass thumping as driving then got worser as days went by, then I spent money at 4 places to get opinions but no1 wasn't definitely, so I had the engine opened up and there it was a SPLIT CRANKSHAFT, I knew it was something there bcas I pull oiled and I seen metal themes/ grit in my oil, And there's no recall on my truck, then I did research online and yesss it's alot o... Read more
NISSAN
ROGUE SPORT
(2021) — POWER TRAIN
Mar 25, 2026
Incident date: Mar 24, 2026
I had a rear-end collision on [XXX}. The car was scheduled for repair on 3/19/2026. On [XXX] at ~70,000 miles, my 2024 BMW i4 eDrive35 (VIN: [XXX] ) experienced a drivetrain malfunction with reduced speed. The dealership diagnosed an internally faulty A/C compressor with metal shavings contaminating the system and recommended replacement of the compressor, condenser, chiller, expansion valve, an... Read more
Incident date: Feb 1, 2025
I was going about 30 mph and slowing to turn into my driveway, when my rear window exploded, I thought someone shot it out. I went to dealership and they said it's not covered by my warranty and that they have heard of this happening. So Nissan knows this is a problem yet they refuse to recall it. I've had the car 1 month, I purchased it on February 23, 2026 and this occurred on March 24, 2026. I'... Read more
Incident date: Mar 24, 2026
I am submitting this complaint to report what I believe to be a serious and systemic safety defect involving GM 6.2L engines equipped with fuel efficiency systems such as Active Fuel Management (AFM) or Dynamic Fuel Management (DFM). I have experienced catastrophic engine failure in two separate GMC Yukon Denali vehicles with nearly identical symptoms, which strongly suggests a broader design def... Read more
Incident date: Mar 11, 2026
The contact owns a 2011 BMW 135I. The contact stated that the A/C system and the blower motor were intermittently inoperable. The vehicle was taken to an independent mechanic, where the blower motor was replaced; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V579000 (Electrical System). The manufacturer was notified of the... Read more
Incident date: Mar 12, 2026
I was driving at night when I got a headlight system error message on my instrument panel and I noticed my driver side headlight was not on. A few seconds later the light came back on and a minute or so later it went off again and came back on and I got the error message again. It came back on and has worked pretty much since but I have seen it flickering at night on a few occasions. The next da... Read more
Incident date: Mar 12, 2026
The contact owns a 2005 Hummer H2. The contact stated that while the vehicle was parked, fluid started to leak from the steering wheel. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.
Incident date: Mar 25, 2026
The backup camera on my Transit does not work. When in reverse the screen turns blue or says camera not available. It has shown the image upside down a few times, but it never works for more than a few seconds. I just bought this vehicle in November, and it has been doing this the entire time it has been in my possession.
Incident date: Dec 6, 2025
The contact owns a 2026 Hyundai Palisade. The contact stated that while parked in the driveway, the seat adjustment feature on the second-row passenger side captain's seat failed to detect the presence of a minor occupant. As a result, the seat continued to move, causing compression of the child, who was ultimately able to slide out. The seat adjustment feature became inoperable. The contact sta... Read more
1 injured
Incident date: Mar 21, 2026
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the... Read more
Incident date: Mar 9, 2026
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat be... Read more
Crash
1 injured
Incident date: Oct 24, 2025
The front Continental PremiumContact 6 tires, size 275/35ZR22, DOT [XXX] , developed abnormal and premature tread/shoulder failure. The condition included splitting, tearing, separation along the shoulder area, and exposed internal cords. I first raised concerns about the tire condition at about 20,000 miles. An alignment was performed at 20,142 miles, but the condition later worsened. One of the ... Read more
Incident date: Mar 25, 2026
Driving on Interstate at a speed of 70 when truck lost power. Check engine light came on and other lights on dash came on also. 2007 with 160k miles original barely driven. This year should be a part of the Class Action Suit
NISSAN
ROGUE SPORT
(2022) — ENGINE AND ENGINE COOLING
Mar 25, 2026
Incident date: Mar 1, 2025
The contact owns a 2021 Ford EcoSport. The contact stated that while driving 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the vehicle lost motive power. No warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the vehicle was overheating and was parked until the engine cooled down. ... Read more
Incident date: Oct 18, 2024
Vehicle experienced a loss of acceleration while driving. When pressing the accelerator, engine RPM increased significantly but the vehicle did not increase speed. The vehicle felt as though it was stuck in one gear and would not upshift or downshift. The issue was most noticeable while driving uphill, where the vehicle was unable to maintain speed despite full throttle input. This created a safe... Read more
Incident date: Mar 24, 2026
The contact owns a 2023 Hyundai Kona. The contact stated that the horn was working intermittently. The horn occasionally operated but had become permanently inoperable. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Incident date: Mar 18, 2026
The contact owns a 2020 BMW X5. The contact received notification of NHTSA Campaign Number: 25V644000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the vehicle failed to start. After several attempts, the vehicle started. The check control master warning light was illuminated. The local dealer was not contacted. The contact stated tha... Read more
Incident date: Sep 25, 2025
My 2020 Lincoln Aviator Grand Touring Plug‑In Hybrid has experienced multiple high‑voltage powertrain failures that create an immediate safety hazard. The vehicle has twice lost propulsion while driving, displaying “Powertrain Malfunction / Reduced Power” and “Service Engine Soon” before shutting down completely. During the first failure, the vehicle stopped in active traffic and would... Read more
Incident date: Sep 19, 2024
The contact owns a 2022 Chevrolet Suburban. The contact stated that while driving 50 MPH, the transmission unexpectedly shifted to neutral(N) and the vehicle shut off. The driver was able to coast safely to the side of the road. The vehicle failed to restart. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was determined that the engine needed to be re... Read more
Incident date: Dec 1, 2025
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was a loud banging coming from the engine, and the low oil warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and it was determined that the engine and transmission needed to be replaced. The vehicle was repaired. The contact later received notificatio... Read more
Incident date: Nov 1, 2025
HONDA CASE 16244298. HONDA SERVICE BULLETIN 20-030. 2014 Honda CRZ Ex. They used the EXACT SAME PART in 2014 with the honda civic and the honda crz. The problem is INSIDE THE PART with a bad solder. I get the exact same problem, exact same code. The problem is INSIDE the inverter used on both cars, but Bulletin only applies to the hybrid civic, and not my car. They want $3044 dollars to... Read more
Incident date: May 18, 2025
The infotainment system stopped working and the dealer said parts were on back order and that they have no eta for the replacement parts. It's been two months.
Incident date: Mar 21, 2026
The contact owns a 2024 Nissan Sentra. While the contact’s daughter was driving approximately 10 - 15 MPH and turning to the right, the front driver’s side wheel assembly, including the drive shaft, strut, shocks, and brake line detached from the vehicle. The vehicle was coasted to a stop, and the contact was immediately called. The driver had the vehicle towed to the dealer, but the vehicle w... Read more
Incident date: Mar 21, 2026
The contact owns a 2024 Nissan Sentra. While the contact’s daughter was driving approximately 10 - 15 MPH and turning to the right, the front driver’s side wheel assembly, including the drive shaft, strut, shocks, and brake line detached from the vehicle. The vehicle was coasted to a stop, and the contact was immediately called. The driver had the vehicle towed to the dealer, but the vehicle w... Read more
Incident date: Mar 21, 2026
The "Travel Assist currently not available" chimes every 30 seconds or so sometimes back to back constantly which is incredibly distracting and annoying. It causes me to lose focus of the road every time it pops up on the screen behind my steering wheel.
Incident date: Nov 12, 2025
I was driving with Full Self Driving active on Sunday morning and my car came to a complete stop at a red light. Once the traffic cleared the car drove right through the red light and I was given a traffic citation by a police officer. The car did wait until there were no other cars present so I don't believe I was in any real danger but the fact that the car went through a red light while on full... Read more
Incident date: Sep 16, 2025
CVT has failed....Drive goes forward reverse goes forward neutral goes forward always gives see drivers warning call maintenance and check manual ... transmission is burning so high the transmission fluid is evaporating.... I've called so many times to have fixed but when it has a warranty they wanted $115 times 3 because of three components in the tranny needed to be checked and I couldn't pay t... Read more
Incident date: Sep 16, 2025
My Escalade had just been into the dealer because the battery died at only 4200 miles. I drove away and after 10 minutes, I was getting warning messages that the engine was overheating and to turn the vehicle off immediately. I had to pull over on the freeway while listening to my engine knock and click. I eventually got it back to the dealer where they were unable to turn the car on and unable to... Read more