Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: May 21, 2024
Subject: Complaint against Ford Clermont Dealership - Delayed and Unethical Service I am writing this complaint to express my dissatisfaction with the service I have received from Clermont Ford dealership regarding the repair of my vehicle. My name is [XXX] , and on [XXX], 2024, I brought my car to your dealership in Clermont , Florida, due to faulty warning lights indicating a potential crash i... Read more
Incident date: Feb 1, 2024
The truck has 57,000 miles,just started getting intermittent ABS, and Traction Control lights coming on and the dinger goes off when the lights come on. Thanks
Incident date: Feb 1, 2024
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a failed EVAP purge system. The contact was informed that the EVAP purge system needed to be replaced. The vehicle was not repaired, and the failure reoccurred. The contact stated that the ... Read more
Incident date: Feb 1, 2024
Master Cylinder leaked into brake booster causing complete brake failure. Had to use downshifting and emergency brake to stop. Contact Ford and they said not on recall list. Have a nice day.
Incident date: May 22, 2024
Flex frame failure/cracks. This affects the nose and 5thwheel hitch structure. This is a known issue that they flex and brake under the bed slide. I have not driven mine more than 200 miles so it has not appeared yet but ai am watch so many others go thru the issue with the exact same model. 1, 2 or 3 times, due to poor welds, no support guests, etc. I have had more than 30 issues with my RV. Key... Read more
Incident date: May 22, 2024
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engin... Read more
Incident date: May 22, 2024
Complaint: Failure to notify or reave owned the car since October 2013 and have been notified of other defects through recalls from HMA. Which were serviced and completed on [XXX], 2023. 1.Recall 170: BRAKE PEDAL STpair while under service at a Hyundai dealer of a potentially hazardous defect. Foremost, Hyundai Motors America (HMA) never notified us of the potentially hazardous defect with motor.... Read more
NISSAN
PATHFINDER
(2013) - ENGINE
May 22, 2024
Incident date: May 8, 2024
I brought a 2021 Ford Ecosport from Auto Direct in NC, February 2024( was not told about recall until after I signed the contract) and tried to fix the recall on the vehicle when purchased. I called Capital Ford dealership and was told they could not fix the recall until I got the letter. Presently, the vehicle is not working, the part of the recall has went out. It a big frustration issues becaus... Read more
Incident date: May 15, 2024
The steering wheel does not return to center when making turns. It is more pronounced during left turns. This is a dangerous condition that could result in the vehicle going left or right of center and striking pedestrians, bicyclists, oncoming traffic, fixed objects. An independent service center confirmed that the issue was a bad torque sensor and bad motor in the steering column. I have sch... Read more
Incident date: May 15, 2024
I received a recall notice in June 2023 from Ford announcing a recall for my 2019 Ford Fusion Energi plug-in hybrid. The notice stated that there is a chance of fire from the high voltage battery and BCM (battery control module). Ford stated a fix will be issued. This was over 1 year ago. The interim remedy from Ford is asking all 2019-2020 owners to stop charging their vehicles until a fix is ... Read more
NISSAN
PATHFINDER
(2022) - ELECTRICAL SYSTEM:IGNITION
May 22, 2024
Incident date: May 10, 2024
The contact owns a 2018 Honda Pilot. The contact stated that while his wife was stopped at a stop light, the vehicle inadvertently lost motive power; however, the vehicle was able to immediately restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The STOP/START warning light was illuminated. The vehicle was not taken to ... Read more
Incident date: Jul 27, 2023
The contact owns a 2014 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS system and air suspension computer warning light illuminated and failed to operate as needed. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS computer module failure and air suspension system failure. The air suspension system was repaired; however, the ABS com... Read more
Incident date: May 13, 2024
This is my second report with two different incidents of failure. These failures are connected to the Lippert frame of my fifth wheel trailer. While, traveling in Indiana near Gary, Indiana my leafspring on the rear axle on the driver side gave away, causing the trailer to veer hard to the left. Fortunately, there was no one to my left and I was able to regain control and get to the shoulder. Afte... Read more
NISSAN
PATHFINDER
(2023) - ELECTRICAL SYSTEM
May 21, 2024
Incident date: Jan 22, 2024
The contact owns a 2015 Hyundai Genesis. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended, after which the contact became aware that the vehicle had no electrical power. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, ... Read more
Incident date: Apr 1, 2024
Steering sticks momentarily when turning the steering wheel. This could be a potentially fatal problem. I just called the dealership, and there are no recalls although the problem has been widely reported online. No warning lights.
NISSAN
PATHFINDER
(2020) - SERVICE BRAKES
May 21, 2024
Incident date: Nov 13, 2022
ABS system malfunctioning.
NISSAN
PATHFINDER
(2020) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
May 21, 2024
Incident date: Nov 13, 2022
The contact owns a 2022 Ram 2500. The contact stated while attempting to set the radio stations, the contact experienced failures with radio and other safety features which were controlled by the computer that controlled the radio. Additionally, the contact stated that the defroster, the back-up camera, and the hazard warning lights were inoperable. The contact had taken the vehicle to a local dea... Read more
Incident date: May 20, 2024
The contact owns a 2018 Honda CR-V. The contact stated while driving approximately 35 MPH, the contact became aware that the steering wheel was seizing. The contact stated that several days later, while his wife was driving, the Lane Departure warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with a steering gearbox malfunction. The vehicle was not repaired.... Read more
Incident date: May 20, 2024
The contact owns a 2018 Honda Civic The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The dealer was m... Read more
Incident date: May 17, 2024
The contact owns a 2013 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The conta... Read more
Incident date: May 17, 2024
The contact owns a 2014 Ford Explorer. The contact stated while driving 60 MPH, the exterior A-pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that t... Read more
Incident date: Apr 29, 2024
Kept getting a message on the dash saying low oil pressure then the car just completely stopped on me and wouldn't start no longer
Incident date: Dec 22, 2023
The contact owns a 2020 Honda HR-V. The contact stated while driving 30 MPH, the vehicle stalled. The oil and battery warning lights illuminated. After waiting ten minutes, the vehicle restarted. The contact stated that occasionally the vehicle failed to restart. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The contact called the local dealer. The vehi... Read more
Incident date: Dec 22, 2023
The contact owns a 2020 Honda HR-V. The contact stated while driving 30 MPH, the vehicle stalled. The oil and battery warning lights illuminated. After waiting ten minutes, the vehicle restarted. The contact stated that occasionally the vehicle failed to restart. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The contact called the local dealer. The vehi... Read more
Incident date: May 18, 2024
on the freeway and along side another car and "emergency breaking activation" warning. Happened 2 times in a month. Car swerved but I was able to control it. I was doing about 65 mph in each case.
Incident date: May 17, 2024
Car began bucking at first and running rough about 82000 miles on it I changed plugs and shortly after it started again. It began to over heat when I drove from Maine to KY. I found it was low on Coolant. I had to fill it again a month or so later. Mechanic did not find any coolant leaks. I brought it to ford and they told me coolant was getting into the cylinders and I need an engine... Read more
Incident date: May 17, 2024
Since purchasing the vehicle the infotainment system has and always been substandard. Which is very frustration when your purchasing a new truck. There seem to be many glitches to the system and never reacted the same way twice when I had to reprogram it every time I got into the vehicle. It became an unreliable way to communicate and very unsafe. I felt very insecure using the system knowing tha... Read more
Incident date: May 17, 2024
I was driving on a congested thoroughfare during rush hour on a Friday night. My truck became unresponsive and the steering wheel locked up. The truck made a screeching stop. With over 100 cars behind me honking. I was unable to drive car off the road shoulder in a safe location. The cars electrical system when dead. With very limited battery life on my phone, I worked to to solve this problem... Read more
Incident date: Apr 29, 2024
Error code P052E, relates to Crankcase Ventilation System, that requires replacement. My vehicle is under 55,000 miles and the part should last the full life of the engine. This is faulty part that the dealership requires over $4,000 to fix.
Incident date: Mar 24, 2024
Abs light comes on all the time and cruise control goes out and go 50 miles and the abs and brake service lights comes on 67 times
Incident date: Mar 29, 2024
The fuel Pump has been stalling and acting out since 2022 and received Recall "NHTSA Number: 23V-858 on February 2024. We call Tampa Honda at 813-935-8585 to schedule a recall repair. Tampa Honda informed us that they don't have parts to replace the Fuel Pump. We then, 60 days after February 2024, received a second recall letter, "NHTSA Recall Number: 23V-858 today 18 MAY 2024 and called Tampa Ho... Read more
Incident date: Mar 29, 2024
On 3/1/24, I had my original windshield replaced with Subaru dealership due to a crack. I paid out of pocket. On 4/21/24, the windshield cracked again for no reason. I don't recall anything hitting it. I took it to the Subaru dealership on 4/22/24, and they took no responsibility even though it was still under warranty. They claimed it was due to something hitting the windshield, but they did... Read more
Incident date: Mar 29, 2024
Misfire code cylinder 4 injector
Incident date: Oct 1, 2017
I've been having issues with the engine for a while I'm constantly getting oil changes and after getting the oil change I would still have to add oil in every 2-3 weeks. 2/14/2024 My Oil light came on back on after putting oil in 2 weeks prior. That day my Car stalled on the HWY all my dash lights( battery, engine and oil light flashed. Ive been to multiple mechanics shop such as Express oil and M... Read more
Incident date: Oct 1, 2017
My car is subject to the U90 recall, but Jeep is not responding. When I contact any Jeep dealer, they tell me to wait and don't respond for months again and again. When I contact Jeep customer service, they don't respond at all. I think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. They should be required to take recalls seriously. I believe t... Read more
Incident date: Dec 21, 2023
I was driving down the highway when suddenly I heard a loud noise that resembled a gunshot, and shattered glass started flying all around the front of my vehicle. It turned out my sunroof had unexpectedly exploded. It was like the car was under pressure and it was relieved through the sunroof. I had my air conditioner on and my windows up. My sunroof cover was open and broke glass managed to be s... Read more
Incident date: May 3, 2024
So driving about 50-55mph, the dash lights lite up like a christmas tree. Everything from ABS, shifter lock, sway bar, airbags, traction control, aux battery and some other things that i can't remember. Engine lost power, power steering and unable to shift out of park. I took to my local dealer, I didn't buy it from them, and they diagnsoed the issue of a faulty ABS module. This module has been in... Read more
NISSAN
VERSA NOTE
(2015) - ENGINE AND ENGINE COOLING
May 17, 2024
Incident date: May 17, 2024
The contact owns a 2018 Ford Escape. The contact stated while driving 25 MPH, the check engine warning light illuminated. Additionally, the contact stated that on several occasions while driving at various speeds, the vehicle began shaking with white smoke coming from the exhaust. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed with coolant intrusio... Read more
Incident date: May 17, 2024
I am writing about this incident after finding out about the lawsuit filed against Mercedes concerning problems with the balance shaft, the soft metal they used in production, and the COMMON engine codes (P0016 & P0017). I am [XXX] and I was on the highway with my girlfriend going around 75mph and I smelled a burning smell and thought it might’ve been the truck/one of the cars in front of me. A... Read more
Incident date: May 17, 2024
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the vehicle was jerking and hesitating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable am... Read more
Incident date: May 17, 2024
The contact owns a 2015 Nissan Versa Note. The contact stated that upon entering the vehicle after a rainstorm, the contact became aware that the vehicle was flooded on the passenger side from water that had poured in the vehicle upon opening the door. The vehicle was taken to the dealer, who determined that the cowl panel drain was clogged. The vehicle was repaired, but the failure reoccurred two... Read more
NISSAN
PATHFINDER
(2015) - POWER TRAIN
May 17, 2024
Incident date: May 17, 2024
The contact owns a 2016 Nissan Rogue. The contact stated while driving 60 MPH, the contact noticed a failure with the transmission. The contact stated that when he attempted to shift the gear shifter, the transmission remained in neutral. There was no warning light illuminated. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure and referred... Read more
NISSAN
PATHFINDER
(2015) - EXTERIOR LIGHTING
May 17, 2024
Incident date: May 17, 2024
Driver side day headlight stopped working. Some in the warranty period and some out. A quick search online shows a lot of Durango owners having the same exact issue.
NISSAN
PATHFINDER
(2015) - ELECTRICAL SYSTEM
May 17, 2024
Incident date: May 17, 2024
OCS System for Passenger Airbag is not working properly. Went to two dealerships and they said it was not covered under the recall 16V-244. I spoke with Nissan Consumer Affairs and they said that the recall was addressed in the past but was not able to provide when and where. The dealerships I go to for servicing do not have any history of the OCS ever being repaired which means that it was probab... Read more
Incident date: May 17, 2024
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts wer... Read more
Incident date: May 15, 2024
The contact owns a 2017 Nissan Sentra. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the instrument panel was displayed properly; however, the vehicle failed to start. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The contact was instructed by the mechanic to replace the ke... Read more
Incident date: May 15, 2024
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle o... Read more
Incident date: May 13, 2024
The cruise control on the vehicle is dangerous. When driving through rolling hills the vehicle does not keep a consistent speed. When it loses speed it puts the vehicle in overdrive accelerates to 4500 RPM to speed the vehicle up to the cruise setting. The danger is while on back roads while cresting a hill or rounding a curve the vehicle feels totally out of control. The problem is not limited... Read more