Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jan 20, 2024
Door lock freezing recall, still freezes. After performing this recall for my door latches freezing, they still freeze. Once I get them open, the door will not latch shut and I would have to drive while holding the door shut until it unfreezes. Forums verify that I am not the only one with doors still freezing after recall. I am confident the recall was performed correctly, but fords fix is not a ... Read more
Incident date: Jan 20, 2024
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine temperature gauge had increased to "HOT”, and the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that coolant had leaked into the engine causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufa... Read more
Incident date: Jan 30, 2024
Front Suspension Lower Fore Links, yes it is available for inspection. The incident occur while driving the vehicle; which is ground for significant safety risk. The vehicle is in the process of getting towed. Vehicle has not yet been inspected. No warning signs, the vehicle just came out of Tesla Service Center.
Incident date: Jan 7, 2024
While driving the car, the power steering system will randomly stop working. While driving in a parking lot the power steering stops working , the car becomes hard to steer. ESC (or ECS?) disabled light comes on and the power steering light comes on on the msg center. This leads to possible loss of control of the car leading to possible collisions.
Incident date: Feb 11, 2024
This Hyundai Tucson was 3 months old when the transmission started to shudder and miss gears. I immediately took it in to Ken Garff Hyundai and the service advisor drove the car and said nothing is wrong with the car and that the transmission needs to break in and sent me on my way. The Tucson did it again while in traffic and the vehicle would not go and I had to put my hazard lights on and let t... Read more
Incident date: Feb 13, 2023
My wife was driving our 2018 Honda Odyssey when there was acute diminished and very unstable engine power on 7/10/2023. She heard a "knocking" noise like metal-on-metal and pushing the accelerator resulted in very uneven increase in speed - in fact, it would not go above 30mph. She immediately took the van to our local car dealership, but it was very difficult to drive the 1-2 miles it took for ... Read more
Incident date: Feb 13, 2023
Cracked cylinder head oil drips onto exhaust manifold smoke gets into cabin and could cause fire on exhaust manifold car was purchased used 5/22 and with 46732 miles and now has 74000 in 2/24 it is now at central Maine Chrysler jeep where we purchased it having repairs done under extend warrantee that we bought with the car.we spoke with the service department at a mazda dealer and they said it ... Read more
Incident date: Feb 10, 2023
The vehicle just lost power at 75mph on [XXX] heading home to Princeton, ME, started vibrating really bad misfiring then we pulled over the Kia Sorento stalled. Then would not start back up. It’s been using over a quart a week since we got it from the dealership in Bangor, Maine. We got it towed home our mechanic looked at it and noticed oil on the plugs and said we probably need a new engine. L... Read more
Incident date: Oct 22, 2023
The vehicle just lost power at 75mph on [XXX] heading home to Princeton, ME, started vibrating really bad misfiring then we pulled over the Kia Sorento stalled. Then would not start back up. It’s been using over a quart a week since we got it from the dealership in Bangor, Maine. We got it towed home our mechanic looked at it and noticed oil on the plugs and said we probably need a new engine. L... Read more
NISSAN
PATHFINDER
(2023) — ENGINE
Feb 13, 2024
Incident date: Nov 24, 2023
The contact owns a 2021 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
NISSAN
PATHFINDER
(2023) — VISIBILITY/WIPER
Feb 13, 2024
Incident date: Nov 24, 2023
The contact owns a 2009 Dodge Avenger. The contact stated while driving at various speeds in the rain and snow, the windshield wipers shuddered and stopped working. The vehicle was taken to the local dealer, where it was diagnosed that there was corrosion detected and that the wiper motor needed to be replaced. The vehicle was repaired, but the failure recurred. While driving, the windshield wiper... Read more
Incident date: Jan 25, 2024
The OBD airbag deployment sensor is displayed. The GM dealership service center advised the airbag may not deploy in the event of an accident. The service center advised that we would need to pay for the airbag and sensor to be replaced / repaired regardless of the ACRO agreement to replace and repair airbags. This is unacceptable and a danger to all drivers or passengers of the vehicle. It appear... Read more
Incident date: Jan 25, 2024
Driver side door is making a loud noise when opening and closing the door. Door is binding up/ has resistance. Spot welds to door closer are broken and will almost not allow door to close once it has been opened.
Incident date: Jan 25, 2024
I purchased the vehicle in April of 2023. It has just over 2000 miles on it. I don't drive it very much. Starting in January of 2024, I’ve been having intermittent issues with my fairly new Nissan Kicks vehicle, as follows: •Engine stalling at stop •Forward Emergency Brake (FEB) Sensor activates when no obstruction present – and while driving full speed on road I have taken the vehic... Read more
NISSAN
PATHFINDER
(2023) — STEERING
Feb 13, 2024
Incident date: Dec 13, 2023
At under 3k miles I am experiencing something called “sticky steering.” The steering wheel will get stuck and I would need to use more force to turn the wheel. For example When making turns, the wheel should return back to its normal position when you let go of it. However, with the sticky steering issue, it does not and I would need to forcefully straighten out the wheel. This occurs at both ... Read more
NISSAN
PATHFINDER
(2023) — FORWARD COLLISION AVOIDANCE: WARNINGS
Feb 13, 2024
Incident date: Dec 13, 2023
My truck keeps showing lights and is displaying that the crash collision is disabled.
NISSAN
PATHFINDER
(2023) — FUEL/PROPULSION SYSTEM
Feb 13, 2024
Incident date: Dec 13, 2023
I found my new 2023 Pathfinder at Kraft Nissan in Tallahassee, Fl but since I live in Ga I wanted to avoid paying taxes to transfer to Ga. I contacted Woody Folsom dealership in Vidalia, Ga who contacted Kraft and did a dealership trade. Woody Folsom dealership sales rep delivered to my home on [XXX]. On the same day as delivery, I drove the car to for about 30 mins and stopped at a red light. The... Read more
Incident date: Feb 12, 2024
The problem is intermittent. The lane keeping assistance seems to cause the steering to become "sticky" while freeway driving. It becomes difficult to turn the steering wheel small amounts, like its stuck, and applying extra force to steer causes over correction. I can't really pinpoint at what times it happens, but I notice it most when driving on freeways at freeway speed.
Incident date: Sep 1, 2023
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Incident date: Sep 1, 2023
Transmission needs to be replaced at 70k miles and I have had all scheduled service maintenance done. Vehicle jerks hard when shifting gears.
NISSAN
PATHFINDER
(2017) — POWER TRAIN
Feb 12, 2024
Incident date: Feb 11, 2024
While driving, the throttle body valve malfunctioned, causing the vehicle to rapidly lose power and go into an engine "safe mode." The check engine light appeared on the dash. I was luckily able to pull over to the side of the road. Restarting the vehicle cleared the error, but the issue continued to recur until I was able to get home. Luckily the sudden loss of power did not cause an incident... Read more
NISSAN
PATHFINDER
(2015) — LANE DEPARTURE: BLIND SPOT DETECTION
Feb 12, 2024
Incident date: Oct 27, 2023
Engine check engine came on and found coolant low, refilled, and 2 weeks later coolant low again. I suspected coolant leaking into the engine since no coolant on the ground. Dealership confirmed this and said new engine block is required. It is a 2017 Escape with only 33,000 miles now. It is ridiculous that Ford knowingly went into production with this bad engine design which they redesigned l... Read more
Incident date: Feb 12, 2024
I heard a pop from the rear of the car and warnings came up on the dash. The vehicle was power limited and needed to be towed to the dealer. It was diagnosed as an ICCU failure and blown fuse. This was the problem supposedly addressed in Hyundai TSB 997 (NHTSA ID Number: 10240086). That service was performed on the vehicle in September 2023. We were lucky the incident occurred on a city street a... Read more
Incident date: Jan 22, 2024
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
Incident date: Jan 22, 2024
Front Passenger Safety Restraint System Fault, error message appeared. Tesla is asking for ~$1500 to fix a sensor that would prevent air bag from deploying. Seems like a safety issue that should be addressed. The message appears whenever there is someone/some thing in front passenger seat. Tesla has inspected. I believe it happened after a minor accident in a parking lot, but Tesla and t... Read more
Crash
Incident date: Oct 21, 2023
I received recall 22V-426, the dealer reflashed my vehicle but the problem still exists. My brake lights stay on, stability, auto park, traction control and engine lights come on. The dealer now says I need to replace the exact part listed in recall at my own cost. My state inspection has expired and fails a new safety inspection due to this problem.
NISSAN
PATHFINDER
(2014) — EXTERIOR LIGHTING
Feb 12, 2024
Incident date: May 15, 2023
The contact's daughter owns a 2019 Mini Cooper S Clubman. The contact stated that while his daughter was driving at an undisclosed speed, she depressed the brake pedal, but the rear driver's side brake light failed to illuminate. The contact stated that he was driving behind his daughter when he noticed the failure. The vehicle was taken to an independent mechanic, and the rear driver's side brake... Read more
Incident date: Feb 6, 2024
I got into an accident and another car hot me and my seat belt got tight and now won't even come out anymore and my airbags never deployed but yet show on dashport as if it did and my airbag sign now flashes and it used to be just on off without flashing...
Crash
Incident date: Feb 6, 2024
I got into an accident and another car hot me and my seat belt got tight and now won't even come out anymore and my airbags never deployed but yet show on dashport as if it did and my airbag sign now flashes and it used to be just on off without flashing...
Crash
Incident date: Feb 6, 2024
I am the owner of a 2017 Nissan Rogue SV FWD. Bought the vehicle back in October 2022 with a clear history with no prior accidents reported on the vehicle. Recently while driving to work, my brakes on my 2017 Nissan Rogue suddenly braked or locked up without me pressing the brake pedal. There was no vehicles in ahead of me nor in back of me yet still the brakes engaged. This has caused my 2017 ... Read more
Incident date: Dec 19, 2023
I have been experiencing the "death wobble" front end issues. It prevents me from highway driving. First experience almost caused an accident. Dealer said it requires a new steering damper but have been terrible with information on if and when part was shipped and when I can expect the issue to be resolved.
Incident date: Dec 19, 2023
I have been experiencing the "death wobble" front end issues. It prevents me from highway driving. First experience almost caused an accident. Dealer said it requires a new steering damper but have been terrible with information on if and when part was shipped and when I can expect the issue to be resolved.
Incident date: Dec 19, 2023
The vehicle shakes, for a lack of better word it shudders during drives short or long, smells of gasoline constantly, randomly decides not to start, has fuel efficiency problems, is prone to overheating, the dealer confirmed there is an issue, but told me they can't do Anything about it because the "fix" used aftermarket parts and they refuse to do anything until the parts are changed back. The de... Read more
Incident date: Feb 10, 2024
On 2/10/2024 I was stopped waiting to put gas in my car when all of a sudden multiple lights lite up on my dash board (vehicle stability assist, vsa problems, hill start assist, adaptive cruise control problems, collision mitigation problems, road departure mitigation system problem, power steering (eps) problems, electric brake system problem, emission system problem, brake system problem, * all... Read more
Incident date: Feb 10, 2024
On 2/10/2024 I was stopped waiting to put gas in my car when all of a sudden multiple lights lite up on my dash board (vehicle stability assist, vsa problems, hill start assist, adaptive cruise control problems, collision mitigation problems, road departure mitigation system problem, power steering (eps) problems, electric brake system problem, emission system problem, brake system problem, * all... Read more
Incident date: Aug 15, 2023
My vehicle sometimes stops on the highway. I get the alert hybrid system warning, do not drive. The dealership was charging over $8000 to fix the problem. They even told me they don't know if the problem will be solved after changing my oil pump
Incident date: Aug 15, 2023
While driving in rush hour on interstate 75 on my way to work, my 2017 Hyundai Santa Fe completely shut off without any warning lights or indication of any problems. I had to drift without power in my vehicle to the far right shoulder over 4 lanes of traffic. I was towed to a Hyundai dealership who confirmed my engine seized due to a rod bearing issue. A rod was thrown due to engine wearing bear.
Incident date: Feb 9, 2024
The ABS light has continuously turned on the last two years of owning the truck. We took it to a mechanic that informed us a recall should be called because it was a common problem that 2018 Ram 2500 have been experiencing. A recall still hasn’t been called even though many people have had the same issue.
Incident date: Feb 9, 2024
The ABS light has continuously turned on the last two years of owning the truck. We took it to a mechanic that informed us a recall should be called because it was a common problem that 2018 Ram 2500 have been experiencing. A recall still hasn’t been called even though many people have had the same issue.
Incident date: Feb 8, 2024
215/60R16 This is the second tire that failed at the sidewall needing to be replaced. First failed after less than 4000 miles. And the second w sidewall failure at about 10,000 miles of use. i have photographed the second tire failure. Seems odd that out of five brand new tires have sidewall failures 2 (40%) have very low use failures.
Incident date: Feb 9, 2024
While vehicle was in motion front wiper failed to operate while it was heavily raining. Resulting in have to pull to side of road and request a tow to a mechanics due to the dangerous hazard of no longer being able to see out of front windshield and possibly causing accidents and or fatalities. This problem was due to the Ball joint linkage system failing.
Incident date: Dec 21, 2023
Coolant intrusion around 130,000 miles. I swapped the motor from a 2013 Escape that had 107,000 miles on it and the coolant intrusion is happening with that one after driving 15,000 more miles.
Incident date: Dec 21, 2023
Coolant intrusion around 130,000 miles. I swapped the motor from a 2013 Escape that had 107,000 miles on it and the coolant intrusion is happening with that one after driving 15,000 more miles.
Incident date: Dec 21, 2023
I purchased this vehicle in 2022 with 62000 miles on it for $45000, cash first newer vehicle ever paid for in cash, 1st day i drove it, check engine light for turbo failure came on, i normally put 80-100k miles on a vehicle per year, ive owned over 200 diesel vehicles in last 25 years, never have i had one stay in the shop more than driving it. Not only does it stay in the shop, but you have to ... Read more
Incident date: Feb 8, 2024
The plastic part of the car seat by the head rest broke. My kid's hand went through it when he was climbing into the seat and got scratched up a little due to the sharp edges from the break. When the plastics were examined, it felt brittle. The care seat is about 3 years old.
1 injured
Incident date: Feb 8, 2024
My thermo value went bad on my 2020 Forrester with no symptoms or warning causing me to become stranded in the middle of an extremely busy road. This is seemingly known problem and I'm unsure why Subaru has not been more proactive with this knowledge, not allowing others to end up in the same dangerous situation I was left in. Also, even after having the thermo value replaced, I have no way of kn... Read more
Incident date: Feb 8, 2024
After multiple repairs on my vehicle. We have received a new error today. Showing e-Step system failure, ABS light, Brake system failure, forward collision system off, rear braking system off & traction control system off.
NISSAN
ROGUE SPORT
(2021) — STEERING
Feb 8, 2024
Incident date: Oct 18, 2021
The contact owns a 2021 Ford EcoSport. The contact stated while driving 55 MPH, the low oil pressure warning light illuminated. The contact veered to the side of the road and contacted her son. The contact's son inspected the oil pump and oil filter but could not determine the cause of the failure. The contact then drove to the residence; however, while attempting to pull into the driveway, the po... Read more