Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Apr 16, 2024
Ever since I bought my vehicle off the lot, my oil has been burning and/or leaking from the engine. I have been having to put oil in every 2-3 weeks. Also as a result of the oil problem, the oil gets on the spark plugs and coils and erodes them causing them to burn out every 6 months. The first instance I had with this problem was on a road trip to Texas from Tennessee alone. All four spark plugs ... Read more
Incident date: Apr 16, 2024
Ever since I bought my vehicle off the lot, my oil has been burning and/or leaking from the engine. I have been having to put oil in every 2-3 weeks. Also as a result of the oil problem, the oil gets on the spark plugs and coils and erodes them causing them to burn out every 6 months. The first instance I had with this problem was on a road trip to Texas from Tennessee alone. All four spark plugs ... Read more
Incident date: Jan 15, 2021
Issue had not been persistent, on Sunday, May the 12th, 2024, while driving home, I was on a slight downward slope coming to a halt at a red light, when the car jolted slightly and the warning lights came. The auto-shutoff feature on the vehicle stopped working immediately. I was able to drive the car home, but after parking - the vehicle wouldn’t start again. Electronic screen on the radio came... Read more
Incident date: May 21, 2024
While driving on the interstate my transmission decided to stop working. I was not able to safely get off the interstate because this happened going up an incline. My explorer will not shift into any gear and the cost to replace the transmission is $5300. Ford stated that the recall #20B27 was completed on my car in 2020 but when I called after the transmission died they stated that my VIN was not... Read more
Incident date: May 21, 2024
While driving on the interstate my transmission decided to stop working. I was not able to safely get off the interstate because this happened going up an incline. My explorer will not shift into any gear and the cost to replace the transmission is $5300. Ford stated that the recall #20B27 was completed on my car in 2020 but when I called after the transmission died they stated that my VIN was not... Read more
NISSAN
PATHFINDER
(2014) - UNKNOWN OR OTHER
May 31, 2024
Incident date: Oct 21, 2021
The engine has a coolant leak and has made my car not properly functional. Have taken it in multiple time for repairs same issue would happen now they won't fix it because of a specific code is not reading but exactly what's going on they won't fix because it's over the milage coverage confidently.
Incident date: May 23, 2024
The contact owns a 2012 Volvo XC60. The contact stated that while it was raining, water seeped through the driver's side front windshield and onto the steering wheel. The contact placed a towel on top of the steering wheel to prevent water from damaging the electrical system. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the ... Read more
Incident date: May 23, 2024
Shift to park replaced 2 times problem still happening. Car says not in park when in park.
Incident date: May 23, 2024
Pick up trucks, very handy vehicles. The way they are built, once you put a load in the back, it will squat down interfering with suspension play. But also the load is not axial meaning that you put 1 ton on the rear axel only. Often, you'll see the front end of the pick up raising like it's about to do a wheelie. If the front end is lighter on the ground, you have less traction on your steering... Read more
Incident date: Mar 15, 2023
5/27/24 At 3:14 pm on I-80E exiting at 4B. I was exiting at exit 4B and was pressing on the brakes to slow down. I pressed the brakes really hard but the car kept accelerating. I tried to turn at the curve during the exit, but the car lost power steering, I could not turn the steering wheel, and ended up hitting the wall.
Crash
Incident date: Mar 15, 2023
5/27/24 At 3:14 pm on I-80E exiting at 4B. I was exiting at exit 4B and was pressing on the brakes to slow down. I pressed the brakes really hard but the car kept accelerating. I tried to turn at the curve during the exit, but the car lost power steering, I could not turn the steering wheel, and ended up hitting the wall.
Crash
Incident date: May 17, 2024
The contact owns a 2024 Tesla Model Y. The contact stated that the vehicle was experiencing abnormal battery drainage and was not operating based on the designed mileage. Additionally, the contact stated that the vehicle was overheating, and the failure persisted after the vehicle had been parked and turned off. The contact also stated that the front passenger's side window would roll down uninten... Read more
Incident date: Dec 16, 2023
The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to a local Pep Boys, where it was diagnosed that there was coolant intrusion into the engine. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine long block needed to be replaced. The vehicle was not... Read more
Incident date: Dec 16, 2023
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. Driver: will not accelerate past 9 mph Tech: code P006... Read more
Incident date: Dec 20, 2021
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. Unit stumbles at red lights Check engine light is on
Incident date: May 31, 2024
I was rear ended in an accident. My seat back broke and the metal frame twisted. When j came down my back hit the middle of the bolstered side of the seat.
Crash
1 injured
Incident date: May 31, 2024
When you get in the vehicle to turn it on the lights are on an everything else accept for the engine. The dashboard says the the vehicle is on, however it is not. Diagnostics shows no problems. This is on going in the New K5 community.
NISSAN
ROGUE SPORT
(2019) - ENGINE
May 30, 2024
Incident date: Apr 26, 2024
I took my 2017 Ford Edge to the dealership I purchased from (Eddie Pruitt Ford) due to the check engine light being on. I was told that the engine needed to be replaced due a coolant intrusion in #2cylinder. This is a known issue with this engine, as a TSB was provided to Ford mechanics. . The codes were P0301 and P0304, which means there was a defect in the engine that would allow coolant intrusi... Read more
NISSAN
ROGUE SPORT
(2019) - UNKNOWN OR OTHER
May 30, 2024
Incident date: Apr 26, 2024
I purchased my Sierra in 2021 and 2 weeks after purchase I got a warning for service stabilitrk and another for trailer brake system. This is very very annoying and also has my abs light on. My next issue is a code u510 for active grille shutter assembly. Please fix these issues as they are very common and unsafe. Not to mention as much ad I paid for this truck.
NISSAN
ROGUE SPORT
(2019) - ELECTRICAL SYSTEM
May 30, 2024
Incident date: Apr 26, 2024
I purchased my Sierra in 2021 and 2 weeks after purchase I got a warning for service stabilitrk and another for trailer brake system. This is very very annoying and also has my abs light on. My next issue is a code u510 for active grille shutter assembly. Please fix these issues as they are very common and unsafe. Not to mention as much ad I paid for this truck.
Incident date: Feb 6, 2023
I have a 2022 Chevrolet Traverse. OnStar suddenly stopped working in my vehicle. Chevy dealership diagnosed it and said that the telecommunications control module is bad and needs replaced. I haven’t even had this vehicle that long and suddenly the telecommunications control module is bad. This is a safety issue because when traveling and if something were to happen (accident, emergency) I have ... Read more
Incident date: Feb 6, 2023
2015 transmission problem Mazda dealership unable to affect because transmissions are no longer made for my model
Incident date: May 12, 2024
While driving on a freeway during very heavy rain, the windshield wipers were working in auto mode. All of a sudden the wipers stopped working. Even though the visibility was almost non existent due to windshield wipers not working, I managed safely to pull over to the curb of the freeway. Upon further investigation, I realized that the auto mode of windshield wipers was not working, but manual mo... Read more
Incident date: May 12, 2024
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed parts were not yet available. The manufacturer ... Read more
Incident date: May 17, 2024
The contact owns a 2017 Ford Escape The contact stated that while his daughter was driving at an undisclosed speed, the message that the engine was overheating was displayed. The vehicle was taken to an independent mechanic, who stated that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to ... Read more
Incident date: May 9, 2024
The Exhaust heat recovery system has a valve that can malfunction and allows coolant to leak into the exhaust and ignite it into the atmosphere. It can cause misfires in the engine, there are technical service bulletins (TSB 212 and Pitstop Tech bulletin PS709 that are attached to this report) that have more information on this issue. This can drain the coolant from the system and cause engine ove... Read more
Incident date: May 30, 2024
I took my car into Hyundai due to the recall sent out to car owners. I had my ABS and Brake light that went on randomly around September. I scheduled an appointment and took it in to get it checked. Hyundai sent me away stating there were no parts to fix the issue and told me to pay for a diagnostic if I needed it looked at and to wait until the recall is remedied. Two months later my car exploded... Read more
Fire
Incident date: Apr 1, 2024
Ford Fiesta 2013 had a transmission malfunction warning pop up and the car aggressively jerked back then wouldn’t accelerate past 25 mph. The warning light stayed on. The car a couple miles after the incident wouldn’t accelerate at all even though the engine was on. This type of stopping happened twice. This issue is not related to my driving or accident but due to Ford producing a car with se... Read more
Incident date: May 19, 2024
Driving in extreme cold and heat conditions and the heater would not heat nor would the air conditioner blow cool air. The window would not defrost making visibility impossible during heavy rain and snow. Nearly recked due to heater and air not working. Had vehicle trouble to dealer and discovered blend door to air conditioner /heater is faulty. there was a recall in 2019 for this part on 2015 Cam... Read more
Incident date: May 19, 2024
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact stated that the temperature gauge indicated that the engine had overheated. The vehicle was taken to the dealer where the vehicle was diagnosed, and the contact was informed that there was a hole in the engine. The contact was informed that the engine needed to be re... Read more
Incident date: May 15, 2024
Have already applied several times about my engine and what happened started out with crank sensor going out and cause my engine crash and stop running should have paperwork did on March 2023 applied several times still no request back from any company need hear from NHTSA not yet would like to no what was the results never heard back thank you
Incident date: May 30, 2024
1.)Rear Brakes are not functioning properly. They still have pads but when you press down to pump the brake it fails. I was told by a mechanic that they other GMC vehicles have had recalls on this, but mine is not showing one. 2.)The suspension on this vehicle has never worked properly. It rides extremely rough. It has some special suspension in it from a shock perspective, but it feels as if it ... Read more
Incident date: May 30, 2024
1.)Rear Brakes are not functioning properly. They still have pads but when you press down to pump the brake it fails. I was told by a mechanic that they other GMC vehicles have had recalls on this, but mine is not showing one. 2.)The suspension on this vehicle has never worked properly. It rides extremely rough. It has some special suspension in it from a shock perspective, but it feels as if it ... Read more
Incident date: Mar 13, 2024
On [XXX] my 2023 Cadillac Escalade Super Cruise VIN: [XXX] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt... Read more
Incident date: Mar 13, 2024
On [XXX] my 2023 Cadillac Escalade Super Cruise VIN: [XXX] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt... Read more
Incident date: May 23, 2024
The passenger door suddenly did not close. It was open when driving.
Crash
Incident date: May 23, 2024
On 05/11/2024, I accelerated onto the freeway at which point my vehicle would no longer go past 50 mph with the pedal to the floor. I had my two small children in the car at the time. It was dangerous as cars around us were going 65+ mph. The check engine light started blinking when this was occurring. Prior to that the check engine light had been on because the dealership claimed they didn’t kn... Read more
Incident date: Mar 7, 2024
While driving, no warning, car went dead, no control over lights, windows (can’t use hand signals), power steering, unclear if parking brake worked. Had towed. 12v battery died. No explanation as to why there was no warning.
NISSAN
PATHFINDER
(2013) - AIR BAGS
May 29, 2024
Incident date: May 29, 2024
The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: May 16, 2024
The last dealership I went to they advised to come th the dealership but when I got there nobody wasn’t trying to work there instead the said that it was going to be hard to work on it cause nobody work on those cars anymore and then they said they were going to order the part but never call me back for it. Call them but gave me the runaround basically.
Incident date: May 29, 2024
Passenger side slider door has needed 3 repairs in the 4 years we’ve owned the van. Slider has given us trouble, brackets have broken and needed to be replaced. Weather stripping has dry rotten and needed replacing. The entire door rattles as we drive and we have 2 young children that side in the passenger seats close to the shaking door. We’ve spent hundreds repairing the door and now ford cl... Read more
NISSAN
ROGUE SPORT
(2021) - ELECTRICAL SYSTEM
May 29, 2024
Incident date: Sep 13, 2023
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: May 27, 2024
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: May 27, 2024
I own a 2014 Ram 1500. The ABS module stopped working in it sometime in 2021. The new part was on backorder with no estimated delivery date. At the time I put a used ABS module in it and it lasted about a year before it went out again. This is a known problem that Ram is having with their ABS systems on several different models. The ABS module part # 68228991AC has since been discontinued by ... Read more
Incident date: May 23, 2024
I am the owner of a 2010 FX35 that started having problems in 2023 with just cutting off in the middle of driving. I took the vehicle to the dealership last year in which they told me the car required an update and the reprogrammed ECM and bumped up RPMS. I started having the issue again and was almost in an accident as the car cut off in traffic as was driving and lost the ability to steer the ca... Read more
Incident date: May 1, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: May 1, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact state... Read more
Incident date: May 1, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact state... Read more
NISSAN
ROGUE SPORT
(2018) - SEATS
May 29, 2024
Incident date: May 28, 2024
Passenger seat, headrest deployed, spontaneously going down the road.
NISSAN
PATHFINDER
(2014) - FUEL/PROPULSION SYSTEM
May 29, 2024
Incident date: May 2, 2024
When pushing on the gas pedal, the vehicle often pushes forward aggressively and shifts very hard. Other times it does nothing when pushing on the gas and several seconds later there is throttling and intermittent shaking back and forth. It does not happen all the time, but happens quite often. I fear the vehicle could propel forward when I am driving and hit someone or something or it could slow ... Read more