Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Apr 7, 2024
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 60 MPH, the brakes became inoperable. The braking system failure message was displayed. The vehicle failed to exceed 42 MPH. The vehicle was taken to the local dealer, where the codes were cleared, and the electrical system was updated. The dealer was unable to determine the cause of the failure. The vehicle was not diagnosed... Read more
Incident date: Apr 7, 2024
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 60 MPH, the brakes became inoperable. The braking system failure message was displayed. The vehicle failed to exceed 42 MPH. The vehicle was taken to the local dealer, where the codes were cleared, and the electrical system was updated. The dealer was unable to determine the cause of the failure. The vehicle was not diagnosed... Read more
Incident date: May 31, 2024
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system ki... Read more
Incident date: Jun 10, 2024
The tailgate opened and closes on its own while trailering causing sever binds and damage to the trailer and allowing loads to become unsecured. There is a recall already from GM on this issue, but for some reason our VIN is not included. This is a well documented issue. We have video of this occurrence if necessary. The dealer said it’s water in the tailgate switch.
Crash
NISSAN
PATHFINDER
(2004) - ELECTRICAL SYSTEM
Jun 10, 2024
Incident date: Jun 1, 2024
There is a paracytic battery drain causing new batteries to fail. Troubleshooting says Hands Free Link system may be reason for drain/ dead battery. Or, the Navigation system. There are endless electrical issues within 5 fuse boxes. I’ve done this manually, it’s slow. I know a diagnostic meter would help! So, I’ve installed a battery switch inside car. Must turn off each night! You’d t... Read more
Incident date: May 15, 2023
The transmission started making a whining noise at 100k miles and is getting worse as the mileage gets higher. There is a similar problem with 2017-2018 models.
Incident date: Jun 5, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side front windshield trim det... Read more
Incident date: Jan 31, 2023
Engine coolant valve failed. Known Toyota issue for this model and no recall has been issued.
Incident date: May 12, 2024
This vehicle was subject to a recall regarding a fire hazard due to faulty OEM wiring harnesses provided with the towing/hitch package. The recall was because of fire risk by the harness and it was recommended the vehicle be parked outside. A repair has not yet been made available by the manufacturer.
Incident date: Sep 13, 2019
The contact owns a 2017 Volkswagen Jetta. The contact stated while his daughter was driving 15 MPH, the vehicle started to hesitate and lost motive power. The driver was able to drive to the destination, after which the driver observed fuel leaking underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the fuel rail. The vehicle was repaired. After investigating ... Read more
Incident date: Mar 2, 2024
The contact owned a 2022 Ford Bronco Sport. The contact stated while driving at 70 MPH, the vehicle experienced abnormal gear shifts. Additionally, the contact noticed a gasoline odor and a burning plastic odor coming from the A/C vents. The contact stated that upon depressing the brake pedal to come to a complete stop at the stop sign, the vehicle failed to respond. The message "ABS Failure " was... Read more
Fire
1 injured
Incident date: May 30, 2024
The contact owns a 2019 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle vibrated while accelerating and while parking. Additionally, the transmission experienced rough shifting into gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the cam phaser and CDF drum needed to be replaced. The vehic... Read more
Incident date: Jun 9, 2024
After purchasing my 2023 KIA SELTOS, I noticed a very distracting glare in the front windshield. A large portion of the dashboard reflects into the windshield which is especially risky when driving while facing in the direction of the sunlight. I contacted the dealership almost immediately and explained that there is a terrible glare in the windshield. I asked if it's because the little black dot... Read more
Incident date: Jun 9, 2024
Car would not restart after auto stop/start engaged and wipers on. I had to put car in park, turn off the engine then restart. Third time this has happened.
Incident date: Jun 9, 2024
Car would not restart after auto stop/start engaged and wipers on. I had to put car in park, turn off the engine then restart. Third time this has happened.
Incident date: Jun 9, 2024
The truck went into limp mode while driving in the highway and did a hard shift down. The truck almost crashed due to the sudden problem. The code that came up was P0706 and P0707. From what I understand, Ford has had problems with this in previous years. The problem still occurs with my truck model as well.
NISSAN
PATHFINDER
(2014) - VEHICLE SPEED CONTROL
Jun 9, 2024
Incident date: Feb 16, 2024
Car was at about 70,000 upon purchase. Once driving it regularly, I immediately noticed a faint knocking noise upon acceleration. Also, when coasting the speed adjusted on its own intermittently, both up & down, not by much but enough that I felt it on the gas pedal. Other times it fails to accelerate when pushing on the gas pedal. I have to release the pedal & try again, sometimes more than once... Read more
Incident date: Jun 8, 2024
Without any warning, discovered the left brake lamp/tail lamp failed due to extensive water intrusion, caused by the failure of the plastic bonding all along the upper edge of the tail lamp assembly, which allowed copious amounts of water to leak in. The right tail lamp assembly appears to be susceptible to the same failure. Brake & tail lamps are safety components of any motor vehicle, and are cr... Read more
Incident date: Jun 8, 2024
CONSTANT & iNTERMITTENT system notification (Dash lights and chime tones) of required ABS serving, Traction Control failure, and DISCONNECT of Speed Control system. The problem has been on going for past 15,000 miles. NOTE: Took vehicle to RAM Dealer in Kerrville Texas and they determined no problems despite dashboard messages and lights. Dealer states that they are NOT aware of ANY issues with A... Read more
NISSAN
PATHFINDER
(2014) - UNKNOWN OR OTHER
Jun 8, 2024
Incident date: Jun 8, 2024
The infotainment system randomly changes the screen very rapidly, "ghosting". The screen didn't and brightens very rapidly while driving, going from night to day modes or vice versa even though I set it on auto mode. The worst is that it randomly makes calls to people in my contact list. This can very easily cause a crash.
Incident date: Jun 8, 2024
IT WAS AN 185/55R16 VENTUS V2 CONCEPT2 H457 AND I HAD BLOWOUTS TWO TIMES, BOTH OF THE BLOWOUTS WERE ON THE BACK TIRE ON THE PASSENGER SIDE, THE FIRST BLOWOUT HAPPENED A DAY AFTER IT WAS PUT ON TO MY VEHICLE, THE SECOND BLOWOUT WAS ABOUT 2 DAYS AFTER IT WAS PUT ON TO MY VEHICLE. THE SIDEWALL IS TOO THIN AND THATS WHERE THE DAMAGE TO THE TIRE CAN BE SEEN
Incident date: Jun 6, 2024
While driving on interstate highway, CEL illuminated. When able to stop and check, DTC codes P1467 & P146b where detected. These codes deal with the Evap Purge system. The pump was recalled in model year 2021 for the make, model and engine in this vehicle. Failure to fix this issue results in increased fuel vapor escaping to the atmosphere as well as potential system damage. Since the same pa... Read more
Incident date: Jun 6, 2024
Brake pedal went to floor and brake function became significantly impaired and dangerous. Took car to local shop who diagnosed as failed rear brake lines, and most of the entire length of the rear lines were in very bad condition. Car only has 104k on it. It doesn't take much searching on the internet to see how widespread of a problem this is, and even the dealer admits they do multiple of the... Read more
Incident date: Jun 6, 2024
2016 Kia Sorento with 80,000 snow white pedal paint peeling at a rapid paste. Factory defect
Incident date: May 30, 2024
when stopped at stop signs or intersections ,when taken off from a stop truck would have a dead spot and almost caused a accident trying to get into traffic. has happened several times over the lease time i have had it. no alerts. has been reported . gas treatment suggested. but still does it to a degree.
Incident date: May 30, 2024
when stopped at stop signs or intersections ,when taken off from a stop truck would have a dead spot and almost caused a accident trying to get into traffic. has happened several times over the lease time i have had it. no alerts. has been reported . gas treatment suggested. but still does it to a degree.
Incident date: Jun 7, 2024
The component that failed was the steering lock control, and yes it's available upon request with a tow. I was stranded with no way of getting home. Problem has been confirmed by dealer. The vehicle has been inspected by the manufacturer. No there was no symptoms prior to the failure. 06
Incident date: Jun 7, 2021
The contact owns a 2008 Honda Odyssey. The contact stated while driving the vehicle at 45 MPH the front passenger tire flew off which caused the driver's front air bag to deploy with no warning light illuminated. The contact stated that after the air bag deployed his vehicle veered off the road and crashed into a cement block wall. The contact sustained injuries and was transported to the Banner B... Read more
Crash
1 injured
Incident date: Dec 4, 2013
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil pressure warning ... Read more
Incident date: May 3, 2024
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Incident date: May 3, 2024
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
NISSAN
VERSA NOTE
(2014) - ENGINE
Jun 7, 2024
Incident date: Nov 1, 2023
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and failed to accelerate above 40 MPH. An unknown warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #2, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The... Read more
Incident date: Jan 31, 2024
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the Diesel Exhaust Fluid (DEF) message was displayed. During the failure the vehicle decelerated. The vehicle was taken to the local dealer who replaced the NOX sensor, but the failure persisted. The vehicle was taken back to the local dealer who was unable... Read more
Incident date: Jun 6, 2024
The contact owns a 2017 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 21V844000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 70 ... Read more
Incident date: Jun 6, 2024
LED strip for day time running light went out in both headlight assemblies within 9 months/14k miles of each other. Had to replace entire headlight assemblies. Passenger side at 49k September 2023 and driver side at 63k June 2024.
Incident date: Jun 6, 2024
The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the message "Service All-Wheel Drive" remained displayed. The vehicle was taken to the local mechanic who diagnosed that the All-Wheel Drive Module was faulty and needed to be replaced. The vehicle was later driven to the local dealer who replaced the All-Wheel Drive Module and vehicle was repaired. The manuf... Read more
Incident date: Jun 6, 2024
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
NISSAN
ROGUE SPORT
(2019) - STEERING
Jun 7, 2024
Incident date: Jun 6, 2024
Intermittent electric power steering loss. One minute it is easy to turn then the next it is like it is fighting against you and is hard to turn. It happens at slower speeds more often .
NISSAN
PATHFINDER
(2024) - ENGINE
Jun 6, 2024
Incident date: Jun 5, 2024
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of... Read more
Incident date: Apr 10, 2024
The contact owns a 2015 Kia Optima. The contact stated that the check engine and battery warning lights were illuminated. The contact stated that the engine had been replaced two weeks prior to the failure. The vehicle was taken to a local dealer for routine maintenance; however, the cause of the failure could not be determined. In addition, during a battery replacement, there were several unknown... Read more
Incident date: Apr 10, 2024
The contact owns a 2015 Kia Optima. The contact stated that the check engine and battery warning lights were illuminated. The contact stated that the engine had been replaced two weeks prior to the failure. The vehicle was taken to a local dealer for routine maintenance; however, the cause of the failure could not be determined. In addition, during a battery replacement, there were several unknown... Read more
Incident date: Apr 10, 2024
The contact owns a 2021 Tiffin Allegro Open Road RV built on a 2020 Ford Chassis. The contact stated that while driving approximately 65 MPH, the RV started losing motive power and failed to properly accelerate. During the failure, the check engine warning light illuminated and was flashing. The contact examined the engine and discovered that the spark plug wire was faulty and needed to be replace... Read more
Incident date: May 1, 2024
The contact owns a 2018 Honda Accord. The contact stated that the vehicle failed to start as intended with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a re... Read more
Incident date: May 1, 2024
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximat... Read more
NISSAN
PATHFINDER
(2014) - ELECTRICAL SYSTEM
Jun 6, 2024
Incident date: Jun 2, 2024
The contact owns a 2019 Genesis G70. The contact received notifications of NHTSA Campaign Numbers: 24V107000 (Electrical System) and 24V191000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contac... Read more
Incident date: Jan 31, 2024
On [XXX] at approximately 1230 pm my husband loaded my [XXX] child into the car. He shut the door then tried to open the driver site door. At that time the inside the car was 93 degrees. The car shut off. Telsa customer support was contacted multiple times. My husband expressed the urgency multiple times that there was a child under [XXX] who was stuck. There was no urgency with Telsa. We w... Read more
Incident date: Jan 31, 2024
The contact owns a 2014 Kia Sorento. The contact stated that the doors failed to lock securely. There were no warning lights illuminated. The vehicle was taken to the dealer where the remedy for the antitheft recall issued by the manufacturer was performed. The dealer stated that the remedy would resolve the cause of the failure however, the failure persisted. The manufacturer was made aware of th... Read more
Incident date: Jan 31, 2024
truck showed alert of decreased power twice withing a month. When taken into Ford they sated the fuel pressure pump and fuel rail were damaged due to pump sending metal shaving throughout the fuel system. I have found out through research that this is a common occurrence due to a faulty pump that was originally installed in the trucks around these dates. No recall or alert has been given to owner ... Read more
Incident date: Jun 5, 2024
Regarding NHTSA Number 24-022. I have called the dealership many times and everytime they kept saying they will contact me when the parts are available for the recalled item. I wonder if my acceleration surge at 15mph is related to this recall. I have received multiple emails and letter correspondence regarding this recall, but everytime I call, no Honda dealership seems to have the parts to ... Read more