Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jun 1, 2024
Since my purchase of my Rogue 2.5 years ago, it has randomly given a warning and braked out of nowhere. With no cars around, in front or behind, it was alarming. Since purchasing the car, this issue has occured, at least 15-20 random times, with the scariest being on the interstate. When the brakes slammed (out of my control) on the interstate, I was terrified a car behind me would rear end me. Lu... Read more
Incident date: Mar 1, 2024
The contact owns a 2018 Ram 1500. The contact stated that while in reverse(R), he observed a loud noise emanating from the engine compartment. Additionally, the steering wheel failed to move as needed. The vehicle was towed to a dealer where it was diagnosed and determined that that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure.... Read more
Incident date: Oct 3, 2023
Drivers seat is moving all the way forward & inclining all the way towards steering wheel while operating vehicle and I am unable to stop stop it or move it back. This has happened to me 4 times now, 2 of them at high speeds & there is no rhyme or rhythm to when or if you can adjust the seat back. It stayed all the way up after parking & sitting in my driveway for about 14 hours, I was able to mo... Read more
Incident date: Oct 3, 2023
When driving at night and early mornings my head lights and tail lights will randomly go out when my light switch is set to automatic. I can turn it on manually and then I have head lights and brakes but no running tail lights. Which is a major problem and safety hazard.
Incident date: Oct 3, 2023
Remote lock using a phone app locks the door while the trunk is open. This is considered a health and safety concern as individuals assume the vehicle is locked and secured while the vehicle is exposed to theft, misuse, or even the safety of passenger
Incident date: Jun 18, 2024
Check engine light came on and took to dealership. Diagnostic revealed that coolant was leaking onto the engine. Car is 6 years old and was told this was a known problem with Ford, who have since corrected it but is not offering anything for known problem in engine in older models.
Incident date: Jun 18, 2024
So back in October 2023 ,I noticed a lot of things go wrong at once lime the radiator had to be replaced because it was leaking everywhere. The steering went bad and started leaking. The rear main seal started leaking. The clock spring went bad. there isntons of water always in the passenger floorboard and passenger door. The fuel gauge is all over the place and never reads right. The oil pressure... Read more
Incident date: Jun 18, 2024
So back in October 2023 ,I noticed a lot of things go wrong at once lime the radiator had to be replaced because it was leaking everywhere. The steering went bad and started leaking. The rear main seal started leaking. The clock spring went bad. there isntons of water always in the passenger floorboard and passenger door. The fuel gauge is all over the place and never reads right. The oil pressure... Read more
Incident date: Jun 12, 2024
Unknown ..I'm interested in purchasing it as a parts bike it was wrecked when I first saw it
Crash
Incident date: May 29, 2024
The right windshield trim is separating from vehicle. Ford has recalled 2011-2019 vehicles for this due to safety risk of trim molding coming off in traffic. My vehicle is a 2020 and seems to have same issue.
Incident date: May 21, 2024
[XXX] the vehicle provided an amber triangle alert that power steering may not be fully available. On [XXX], the vehicle lost power to the steering wheel and the car steering locked in a straight ahead position. Fortunately the car was traveling at low-speed in a parking to and came to a halt in the parking lot. However, the steering was locked. After several re-boot attempts the failure mode ligh... Read more
Incident date: Jun 8, 2024
At certain times, when coming to a stop, and then attempting to proceed, the throttle with delay or lag from a stop. This has happened since the start of ownership in Feb 2022 up until today. Toyota has issued on previous Technical Service Bulletin (TSB) - T-SB-0111-22 - that Toyota states should resolve an issue with "Hesitation From Stop and Surge Concerns". The TCM -Transmission Control Module ... Read more
NISSAN
PATHFINDER
(2022) - VISIBILITY/WIPER
Jun 19, 2024
Incident date: Jun 17, 2024
Windshield spontaneously cracked while sitting still. Vehicle was parked on a hot day with AC running and windshield burst as if it were shot and cracks streaked across entire windshield by next day causing visibility issues. We are not aware of vehicle being hit by anything at the time it burst.
Incident date: Jun 3, 2024
Son driving vehicle. Vehicle suddenly loses power whire moving and not shifting gears.
Incident date: May 27, 2024
Rear window shattered when the front passenger door was closed. The car was sitting in the driveway and there was no external impact. Acura issued TSB 22-014 for a known defect ("incorrect specification for rear defroster grid') but is only replacing windows for cars still under warranty. This is a safety issue and deserves a proper recall.
Incident date: Jun 16, 2024
I have reported the issue once before. Took it back to dealer for service. Serviced by Rock Honda on May 28, 2024. They swore issue was resolved and I had to pay out of pocket. Same problem. Loss of All Wheel Drive function, car nearly stalls out while at highway speeds and on surface streets (loss of power and bucks hard). Warning message appears for AWD system advising no power. I am convinced ... Read more
Incident date: Apr 25, 2024
Vehicle keeps getting ABS control valve general power fault. Code scanned is C002001. Indications in vehicle are 1. Cruise control suddenly disengages if in use. 2. Instrument warnings of "ABS Control Failure" and "Electronic Braking System Failure" continue flashing for 10 seconds or sometimes constantly. Keeps happening to me on long trips away from home. Never locally. Gives the driver no idea ... Read more
Incident date: Jun 14, 2024
The contact owns a 2023 BMW XM. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issu... Read more
Incident date: Jun 14, 2024
The contact owns a 2023 BMW 740I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not... Read more
Incident date: Jun 14, 2024
The contact owns a 2023 BMW 740I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not... Read more
Incident date: May 6, 2024
The speedometer gauge cluster of my 2019 Ram 1500 truck stopped working after the truck sat in 90°F weather. The truck is always stored in the garage, but when I went to work between 8 AM and 5 PM, the gauge cluster stopped working.
Incident date: Jun 12, 2024
The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
Incident date: Jun 12, 2024
warning lights for ABS and anti skid lights on intermittently
Incident date: Jun 7, 2024
I used the Full Self Driving software Tesla provided us in April. On [XXX], the car did not detect a curb therefore the car went right over the curb which popped both right side tires and the front rim. Damage was $1,800. I brought this up to Tesla and they informed me that it was my fault for not taking over and refused to help with the repairs. I understand taking over if there was a 3-foot ... Read more
Incident date: Jun 1, 2024
Touch screen control has gone black and isn't accessible. The back up camera is no longer working. This vehicle has a lot of blind spots without a rearview camera. All setting have also switched to Canadian metrics-milage, tire pressure, speedometer etc. The seat belts also don't always lock in. Some times they lock in other times you have to punch in the button to try and get the locking mec... Read more
Incident date: May 2, 2024
Transmission failed at 7,000 miles and had to be replaced. Car in repair facility 3/25-5/8/24. 5/18 - Engine slipped out of gear on hill/driveway, wouldn’t engage, unresponsive 5/20 - engine hesitation when taking off 5/21 - engine bogging down on acceleration 5/21 - engine unresponsive when accelerator pressed 5/21 15:40 - rolled over gentle bump at 40mph, screen went black and computer reset ... Read more
Incident date: May 25, 2024
My ABS/TRACTION CONTROL Electrical warning is coming on and shuts my cruise off. When driving at highway speeds and towing, this has caused me to swerve some and come close to be rear ended. I had the system replaced at 48000 miles for the problem and it is doing it again at 103000 miles. I can tap on the electrical motor on the system and get another week of use without warnings
Incident date: Jun 1, 2022
Audi of Greenville gave us a quote to replace the pods unit that is causing this code and said that the air bag could deploy at anytime. Here is the quote that was given for the PODS unit. The code that was stored in the system was B1022F0. The Occupant Sensor Control Unit suppresses the deployment of passenger air bag when the condition of the passenger seat is empty or child and child-seat. A... Read more
Incident date: Oct 18, 2021
Paint continues to chip and peel. It looks awful and Nissan won't do anything about it. It should be under the same recall as the Nissan Rogue and Infinity. It has overly devalued my car.
Incident date: Nov 28, 2023
I purchased this 2016 Kia Soul from a dealership in April, 2024. On [XXX], I was driving on a residential street when I heard an explosion. Smoke poured from the back of the car and from under the hood. I tried to stop, but the brakes failed. I put the car in park, but it would not stop. I finally put the emergency brake on and it stopped. By this time, the car was basically a fireball. I had to g... Read more
Fire
1 injured
Incident date: Nov 28, 2023
I purchased this 2016 Kia Soul from a dealership in April, 2024. On [XXX], I was driving on a residential street when I heard an explosion. Smoke poured from the back of the car and from under the hood. I tried to stop, but the brakes failed. I put the car in park, but it would not stop. I finally put the emergency brake on and it stopped. By this time, the car was basically a fireball. I had to g... Read more
Fire
1 injured
NISSAN
PATHFINDER
(2024) - SERVICE BRAKES
Jun 17, 2024
Incident date: Jun 16, 2024
Driving normal. Upon application of brakes, brake pedal became stiff and brakes did not function normal. Had to apply immense pressure to stop and it sounded like brakes kept locking up. Vacuum pump that supplies vacuum for engine with turbo to function, along with the brake booster to be able to apply normal braking power, was destroyed. The inside of the vacuum pump is in pieces and part of the ... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Jun 17, 2024
Incident date: Jun 16, 2024
Driving normal. Upon application of brakes, brake pedal became stiff and brakes did not function normal. Had to apply immense pressure to stop and it sounded like brakes kept locking up. Vacuum pump that supplies vacuum for engine with turbo to function, along with the brake booster to be able to apply normal braking power, was destroyed. The inside of the vacuum pump is in pieces and part of the ... Read more
Incident date: Jun 17, 2024
Brake line junction, just in front of rear passenger wheel, rusted and failed catastrophically losing all braking while driving. This is similar to the previous recall in 2014 when "more than 600,000 vehicles in the United States due to a potential issue with brake line corrosion" for many Subaru vehicles. "The recall affected vehicles built between 2005 and 2014 that were registered in states th... Read more
Incident date: Jun 17, 2024
While driving moderately on suburban roads, the car suddenly jerked forward and stalled, and a warning came on indicating "drive train malfunction". The message said that continuing driving was possible and to contact dealer soon at convenience. Then, 30 seconds later while still driving, the car completely died. Engine died and car began coasting. Had to coast into a parking lot where the car cam... Read more
Incident date: Jan 1, 2024
Rear subframe rusted was covered under an extended warranty (after a lawsuit), but the rear brake lines are also very rusted and not covered by warranty. Rear springs also broken (rusted) and bolts seized.
Incident date: Apr 14, 2014
While driving on a straight stretch of highway at posted highway speeds of 75mph, no additional acceleration, torque, turning, or high rpms, my bike experienced a sudden jolt and immediate loss of propulsion. I was able to pull to the side of the highway to find my front left drive shaft had completely sheared off, the front sproket (currently under recall, which has not yet been replaced accordin... Read more
Incident date: Jun 15, 2024
The contact owns a 2019 Toyota Camry equipped with Michelin Tires, Tire Line: Energy Saver A/S, Tire Size: 215/55/R17, DOT Number: 1653F. The contact stated while his wife was driving 70 MPH with him in the passenger’s site seat, the driver’s side rear tire experienced a blowout and the vehicle skidded. The contact's wife was able to pull to the side of the road. The contact stated that Roadsi... Read more
Incident date: May 6, 2024
We were on our way home from the children's hospital in Philadelphia for my daughter (4 hours away from home) and my 2015 Santa Fe with the 3.3L motor began to knock. My dad (who is very mechanically inclined) pulled over at a gas station and checked oil and other fluids. It was low, even though I just had oil changed 900 miles before and it was checked before our trip to the hospital. We bought o... Read more
Incident date: May 1, 2024
“Front right side marker light defective” meanwhile all light still work
Incident date: May 1, 2024
My Headlights are so dim, I have to drive with high beams. It is raining in my, short circuited the trunk, will not open and my bearings have to be replaced. Sounds like a truck. Ughhhh, IMy first and last american made car.
Incident date: Apr 12, 2023
Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.
Incident date: Jun 17, 2024
Horn button is not in center of steering wheel. This makes sounding of the horn by a driver less accessible in an emergency or urgent situation to avoid a collision, accident, or pedestrian. Please request a recall for a standard center horn location I'm the steering wheel.
Incident date: Dec 9, 2022
While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost... Read more
Incident date: Dec 9, 2022
While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost... Read more
Incident date: Jun 13, 2024
I was driving a New 2024 Venue Model car by Hyundai when the electronic system of the car failed or dropped dead and I almost caused a collision. The dash board light iluminated and said start the car in neutral or park. I did this. 3 times the car started sputtered and stopped. Sputtered and stopped. Horns blasting, I had to get out of harms way to avoid a colilsion. I could have bee... Read more
Incident date: Aug 18, 2022
RDM clutches are failing internally Rear Drive Module must be replaced at a total cost of around $4000 dollars. Part to repair this defect is not available with no anticipated supply date. Tried to find the part with any US auto parts supplier to no avail. The last parts supplier said that with no anticipated supply date from the manufacturer, they had 700 of the items required on back orde... Read more
Incident date: Jun 13, 2024
Power steering sticks making small lane maintaining adjustments difficult. Usually happens after the vehicle has been outside in warm weather. Often results in over-correcting, causing vehicle to veer too far within the lane resulting in another correction in the opposite direction. It makes maintaining safe distance from other vehicles or barriers difficult. There are no warning lamps, check ... Read more
Incident date: Jun 15, 2024
I currently believe that the break pedal bumper has failed. My brake tail lights are permanently on, even when the car is off & unoccupied. My cruise control has been disabled and throttle control has been sporadic. The accelerator pedal does not respond properly when driving, it will either give no response or a sudden surge of power (Usually up to 5000 RPM), cause unsafe driving conditions and t... Read more
Incident date: Jun 15, 2024
I currently believe that the break pedal bumper has failed. My brake tail lights are permanently on, even when the car is off & unoccupied. My cruise control has been disabled and throttle control has been sporadic. The accelerator pedal does not respond properly when driving, it will either give no response or a sudden surge of power (Usually up to 5000 RPM), cause unsafe driving conditions and t... Read more