Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Apr 23, 2024
The contact owns a 2020 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
NISSAN
ROGUE SPORT
(2017) - ELECTRICAL SYSTEM
Jun 25, 2024
Incident date: Mar 15, 2024
The contact owns a 2022 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacture... Read more
Incident date: Jun 14, 2024
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine temperature gauge raised and indicated that the engine was HOT. The message "Overheating - Pull Over Immediately" was displayed temporarily. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak present in cylinder #2. The vehicle was not repaired. The manufact... Read more
Incident date: Jun 14, 2024
Transmission/transfer case has a known bearing/internal fault that makes a whining sound between 20-40 mph, vehicle has only 56,000 miles. Based on other owner experiences the transmission must be replaced at an estimated cost of 10,000-13,000 dollars.
Incident date: Jun 14, 2024
During a regular fuel stop at a gas station, I noticed the central lock button nor the physical door hinge fail to operate to open the door for me to exit. The fuse for the central power door lock/unlock button blew out, completely disabling the interior door hinge mechanism. I got trapped inside but thankfully the power was still on and the rear doors remained unlocked. So, I lowered the driver... Read more
Incident date: Jun 13, 2024
I was driving down the road at 70 mph and my 10R80 transmission rapidly downshifted to 1st gear. This is on top of the erratic shifting and driveline vibration from the CDF clutches which ford said tough luck on getting repaired/warrantied after they announced they fixed with a redesign, but also after being told "nothing is wrong" until after the warranty has gone out.
Incident date: Jun 13, 2024
I have been driving with a shiny sticky dashboard that reflects light directly into my eyes when I'm driving creating a dangerous driving condition. I was just made aware that there was a Lexus Customer Support Program ZLZ to replace this defective dashboard but I never received a recall notice. I have asked Lexus corporate and the dealership to help me resolve this dangerous defect but they sai... Read more
NISSAN
PATHFINDER
(2022) - EXTERIOR LIGHTING
Jun 24, 2024
Incident date: Jun 22, 2024
Due a faulty battery recharge module…My vehicle lost power steering without warning
Incident date: Jun 1, 2023
The Hydraulic Control Unit begins to malfunction presenting on the ECU as C0020-01 ABS Pump Motor Control-General Electrical Failure. This is fairly common in 4th generation 2500-3500 RAM trucks. The malfunction affects the ABS system, Traction Control system, and Adaptive Cruse Control system by deactivating them when the malfunction presents. This could cause the braking system and other systems... Read more
Incident date: Jun 24, 2024
My vehicle is experiencing the same exact engine issue that a technical bulletin has been issued for. The bulletin is for affected vehicle manufactured after 2021 which would qualify for warranty reimbursement. My vehicle is a 2019 with 54k miles on it. The problem started at appx 48k miles 4 months ago. The Bulletin number is TSB 09-006-23 (Low oil Pressure) When the check engine light turns on t... Read more
Incident date: Jun 1, 2024
At 50k miles, in July 2023, I was told by the dealer, Audi, that the rear spring mounts were corroding, and it was not covered by warranty. Everything I have read about spring mounts is that they are not considered a wear and tear part, and should not deteriorate. But I paid about $2,000 for the repair. Now, 11 months later, one spring coil itself has broken, and despite the warranty since it was ... Read more
Incident date: Jun 1, 2024
The brakes suddenly became very difficult to depress to make the vehicle come to a stop. Emergency repair was necessary, as driving to the dealer was unsafe. Brake booster was filled with fluid. The car then had to be towed to Dealer, where repair required replacement of Brake Booster, Master cylinder, and Booster vacuum hoses. There are recalls for this same make, model and year. Though my VIN d... Read more
Incident date: Jun 1, 2024
The slave cylinder failed in the manual transmission. When it failed, the petal went to the floor and did not return. In a panic I was trying to engage it, the vehicle was rolling without control of the drivetrain. I pulled into a driveway and rolled out into traffic when trying to put it in reverse and was not able to move the vehicle. Yes you can inspect it currently being repaired for $1500
Incident date: May 14, 2024
Failure of the Vehicle Power Supply system. ICCU failure. Car was alerting and would not go over 24mph. This is the result of a recall that I had already brought in the vehicle for in April, but they only performed a Pass/Fail test and at the time it "passed" so they didn't replace the ICCU and fuse that is required to be replaced. Two months later the car died, had to be towed and now has bee... Read more
Incident date: Jun 20, 2024
The brake booster and master cylinder failed on my Prius. The diagnostic code is C1391 Abnormal leakage in accumulator, which is a code covered by Toyota’s prior recall on this vehicle.
Incident date: May 28, 2024
My car has two warning lights on my dashboard. First one is Check Foward Safety system. Second one is Check Smart Cruise Control System. Both of them turned on when I was driving in the middle of a highway. These warning lights activated out of the blue, without any unusual circumstances.I cannot use my smart cruise control system and the car is not able to alert me about forward collision. This i... Read more
Incident date: Jun 22, 2024
The problem is not with the tire itself, but with the lug nuts holding the tire on the car. In the past year I have had at least six lug nuts fail. I have had a rash of flat tires, mostly related to nails. In attempting to remove the tires to put on the spare, the chrome caps on the nuts have come off. In the first incident, I was able to strip the cover off the internal nut by hand. In attem... Read more
Incident date: Jun 18, 2024
Car started jerking and on the way home, the car lost all power to the transmission. The check engine light came on as well as the AT and traction lights. Absolutely no power to the transmission. codes P0780 and P0751.
Incident date: Jun 23, 2024
Driving along I94 then suddenly heared a popping sound when I checked the sunroof exploded/ shattered to pieces.
Incident date: Jun 16, 2024
The IMA inverter system keeps malfunctioning without any clear reasons, and the car is in drive mode, which makes the electric motor unresponsive. Additionally, the braking system also malfunctions, leading to a lack of control over the vehicle. I have tried to repair it multiple times, but to no avail. It keeps malfunctioning without any apparent reason.
Incident date: Feb 12, 2024
My car has been phantom braking very hard on its own many times this past week while I was driving on the freeway. There’s no car in front of me and luckily no car was in back of me. Also I noticed it happens a lot when I change lane. I noted these frequent frightful occurrences below. It just brakes when nothing is in front. 6/14/24 @11:30am on the freeway 6/19/24 @9:17am on the freeway 6/22 ... Read more
Incident date: Jun 17, 2024
The forward camera malfunctions and causes the Cruise Control, Lane Assist, and Emergency Breaking to be inoperative. After looking online, this is a frequent issue for this van. I believe it is related to the recent recall because it was functioning perfectly until right after we had the recall repaired.
Incident date: Jun 17, 2024
The forward camera malfunctions and causes the Cruise Control, Lane Assist, and Emergency Breaking to be inoperative. After looking online, this is a frequent issue for this van. I believe it is related to the recent recall because it was functioning perfectly until right after we had the recall repaired.
Incident date: May 29, 2024
Brand new car bought in Nov 2023. On February 12, 2024, this Recall Campaign No. 24V-104: Integrated Brake (IB) Module came out - albeit with no remedy. It is now Jun 22nd - 4 months later - and there is still no remedy. I am adversely affected in the following ways: - I have been unable to drive the defective vehicle for over 4 months now - I have been unable to purchase the vehicle out of th... Read more
Incident date: Apr 21, 2024
Infotainment system is not working correctly. Delamination causes the system to malfunction causing a distraction. I took it to a Subaru dealer and was told what the problem was but if I wanted to have it assessed it would cost more than $100 and a replacement would be over $1300. I was also informed that if Subaru was to replace it, it would be with the same system. I was told by the technician ... Read more
Incident date: Jun 30, 2022
The contact owns a 2013 Ford Escape. The contact stated while driving at various speeds, white smoke was coming from the front of the vehicle. The contact inspected the vehicle and became aware that coolant was leaking into the engine compartment and evaporating, causing the white smoke. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The contact related the f... Read more
Incident date: Jun 19, 2024
Driver door window shattered while car was parked. No one was in the car when it happened, no injuries. Possibly heat related. Window was bowed out. Have multiple pictures of damage. Insurance says they will cover it. The dealer says not covered under car warranty. Seems to be a manufacturing defect if heat stress (temperature differential) can make a window burst.
Incident date: Jun 19, 2024
ISSUE BACK OF FRONT SEATS COLLAPSED BACKWARDS DURING A REAR END COLLISION. CAR TOTALED. On December 4. 2023 we were rear ended while stopped at red. The van that hit us was doing 40 MPH, when it hit the Tesla we were driving. The two front seat backs collapsed backwards. As the driver and because of the seat collapsing backwards I suffered a fractured BACK and have spent the last six plus mon... Read more
Crash
2 injured
Incident date: Jun 19, 2024
People with prescription glasses, why they are allowed to drive or operate machinery? They can't see, they need glasses to be able to see. What happens if they sneeze while driving and the glasses fall on the floor?
Incident date: Jun 18, 2024
The contact owns a 2017 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Jun 19, 2024
Occasionally when we start the van the shifter lights don’t go on and while the he engine starts, the shifter won’t move so we are stuck. It can be a few minutes up to 30 minutes We tried to replace the batteries and the shifter. It was fine for a few weeks after but continues to be intermittent after that few weeks. Also sometimes only some of the shifter lights go one and several alarms go ... Read more
Incident date: Jan 1, 2017
I was stopping at a stop sign and was unable to stop immediately, instead I coasted a little bit before stopping. Then the brake warning lights and ABS and traction lights came on. I pulled over to a parking lot and turned the car off and turned it back on: all the lights came back on. I put on my flashers and very carefully and slowly drove my car to Jiffy Lube. They did an $108 oil change and ch... Read more
Incident date: Jan 1, 2017
Escape shut itself down in middle of busy interstate with no warning almost causing a accident. Something needs done before someone gets killed.
Incident date: Jan 1, 2017
The contact owns a 2007 Nissan Murano. The contact stated while driving at an undisclosed speed, the rear subframe cracked. After inspecting the vehicle, the contact became aware that the subframe was very rusted. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for ass... Read more
Incident date: May 24, 2024
The contact owns a 2015 Nissan Versa. The contact stated that the vehicle was previously taken to the dealer, where the fuel pump assembly, the lower control arm, and the electronic parking switch were replaced. Additionally, the contact stated while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to the dealer, where it was diagnosed that cylinder #1 had misfired, ... Read more
Incident date: Jun 20, 2024
AS I WAS BACKING OUT MY DRIVEWAY I HEARD A LOUD POP NOISE AND THEN NOTICED THAT MY FRONT DRIVERS SIDE TIRE HAS COLLAPSED MAKING THE CAR UN-DRIVEABLE. HAD I BEEN DRIVING AT HIGH SPEED IT COULD HAVE RESULTED IN A DANGEROUS LIFE THREATENING SITUATION. IT WAS TOWED TO THE DEALER FOR INSPECTION. THERE I WAS TOLD THAT RANGE ROVER IN CANADA AND THE UK HAD BEEN RECALLED FOR THE SAME MALFUNCTION. MY RANGE ... Read more
Incident date: Jun 20, 2024
AS I WAS BACKING OUT MY DRIVEWAY I HEARD A LOUD POP NOISE AND THEN NOTICED THAT MY FRONT DRIVERS SIDE TIRE HAS COLLAPSED MAKING THE CAR UN-DRIVEABLE. HAD I BEEN DRIVING AT HIGH SPEED IT COULD HAVE RESULTED IN A DANGEROUS LIFE THREATENING SITUATION. IT WAS TOWED TO THE DEALER FOR INSPECTION. THERE I WAS TOLD THAT RANGE ROVER IN CANADA AND THE UK HAD BEEN RECALLED FOR THE SAME MALFUNCTION. MY RANGE ... Read more
Incident date: Jun 20, 2024
I am having issues with the steering. I keep getting a message about the stabilitrak on my truck and when I drive it the power steering just stops and I have to gain control of my truck. I would think that this should be a safety recall. Please assist with looking into this for me please.
Incident date: Jun 21, 2024
Car fire (total loss of vehicle) after hybrid malfunction. My family and I were traveling west bound on [XXX] near Crawfordsville Indiana on [XXX]. Trooper Chelsey Smith from the Indiana State Police (CAD # [XXX] ) came to the scene. Our car was traveling westbound at about 70 mph when I got a notification of "a malfunction in the electronic control of the engine, throttle, or automatic transmi... Read more
Fire
Incident date: Jun 21, 2024
Warning lights come up on the dashboard often (brake failure, airbag failure, steering failure, start/stop needs servicing, transmission needs servicing, pullover safely car will turn off, car not in park but it is and won’t turn off) the car turns itself on and off all day. From the beginning the vehicle had electrical issues, not connecting to my phone or Bluetooth, the screen not working, loc... Read more
Incident date: Jun 21, 2024
Warning lights come up on the dashboard often (brake failure, airbag failure, steering failure, start/stop needs servicing, transmission needs servicing, pullover safely car will turn off, car not in park but it is and won’t turn off) the car turns itself on and off all day. From the beginning the vehicle had electrical issues, not connecting to my phone or Bluetooth, the screen not working, loc... Read more
Incident date: Jun 13, 2024
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pu... Read more
Incident date: Jun 20, 2024
Honda pilot has multiple warning lights problem. I am an extremely normal and safe driver. However, the warning sign turns on and off again and again. parking collision Warning, Forward Collision Warning, Lane Departure Warning, Adaptive Cruise Control, Emissions System Problem This happens frequently when turning on the engine or while driving. Even there have been no accidents, no electrical... Read more
Incident date: Jun 20, 2024
Knocking noise from rear end reported to Chapman Ford dealership service center approximately 1 year ago, unsure of exact date. Problem was reproduced and confirmed by dealership but unknown origin. On 6/11 Chapman Ford attempted to repair by completing TSB 23-2 335 Rear Diff Drain Tube replaced with New Rear Diff Fluid Drained and filled and drain plug replaced. Drove vehicle 11 miles home fro... Read more
NISSAN
ALTIMA
(2020) - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER
Jun 20, 2024
Incident date: Jun 20, 2024
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from under the hood of the vehicle. The contact stated that an oil change was recently performed; however, two weeks later, the oil level was extremely low. The vehicle was taken to the dealer where it was diagnosed with a failed turbo charger. The contact was informed tha... Read more
Incident date: Jun 19, 2024
This 2022 grand design solitude was used on one 200 mile trip other than going to the dealer for repairs and it has upper deck frame flex because it keeps shearing off the screws on the front filon. The frame flexes so much even empty that when it’s sitting on the front jacks the passenger side storage door is locked good , but when you put the weight on the truck 5th wheel to travel down the ro... Read more
Incident date: Jun 19, 2024
The contact owns a 2021 Jeep Renegade. The contact stated that while the vehicle was at the dealer for a tire replacement appointment, the contact was informed that twenty of the lug bolts had become swollen. The contact was informed that the lug bolts needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 36,00... Read more
Incident date: Jun 19, 2024
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the sunroof leaked water, causing the rearview mirror and rear seat belts to become wet. The contact stated that the sunroof motor and dashboard were previously replaced due to the failure; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. T... Read more
Incident date: Jun 20, 2024
I was sitting at a stop light waiting to make a right turn. When I pressed down on the accelerator the car just inched forward. I let off the gas and pushed the accelerator again and again before the car would accelerate. This has happened several times, once almost causing me to wreck. This has happened since the first month I purchased the vehicle. I have had it for a year
Incident date: Jun 20, 2024
I was sitting at a stop light waiting to make a right turn. When I pressed down on the accelerator the car just inched forward. I let off the gas and pushed the accelerator again and again before the car would accelerate. This has happened several times, once almost causing me to wreck. This has happened since the first month I purchased the vehicle. I have had it for a year